Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a vehicle 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a vehicle 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a vehicle 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11530837
Recall Date: Jul 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The SRV 4WDR light is still coming on after getting the recall work done on the PTU at the Fox jeep dealership today. A spline was replaced I think. Recall 45A. I believe the whole PTU is bad.
Corrective Action:
The SRV 4WDR light is still coming on after getting the recall work done on the PTU at the Fox jeep dealership today. A spline was replaced I think. Recall 45A. I believe the whole PTU is bad.
Additional Notes:
The SRV 4WDR light is still coming on after getting the recall work done on the PTU at the Fox jeep dealership today. A spline was replaced I think. Recall 45A. I believe the whole PTU is bad.
Mfg Campaign: 11530721
Recall Date: Jul 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driving down the road the emergency brake engaged and the car stopped. If there had been a car behind me, this would have created an accident, especially if I had been on the highway. I have read that others have had this problem and there is class action suit.
Corrective Action:
Driving down the road the emergency brake engaged and the car stopped. If there had been a car behind me, this would have created an accident, especially if I had been on the highway. I have read that others have had this problem and there is class action suit.
Additional Notes:
Driving down the road the emergency brake engaged and the car stopped. If there had been a car behind me, this would have created an accident, especially if I had been on the highway. I have read that others have had this problem and there is class action suit.
Mfg Campaign: 11530376
Recall Date: Jul 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Driving down the road the emergency brake engaged and the car stopped. If there had been a car behind me, this would have created an accident, especially if I had been on the highway. I have read that others have had this problem and there is class action suit.
Corrective Action:
Driving down the road the emergency brake engaged and the car stopped. If there had been a car behind me, this would have created an accident, especially if I had been on the highway. I have read that others have had this problem and there is class action suit.
Additional Notes:
Driving down the road the emergency brake engaged and the car stopped. If there had been a car behind me, this would have created an accident, especially if I had been on the highway. I have read that others have had this problem and there is class action suit.
Mfg Campaign: 11530376
Recall Date: Jul 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My "service 4wd" light continues to come on and the shop said my PTU needs replaced but my VIN number isn't part of the recalls so it's going to cost me several thousand dollars.
Corrective Action:
My "service 4wd" light continues to come on and the shop said my PTU needs replaced but my VIN number isn't part of the recalls so it's going to cost me several thousand dollars.
Additional Notes:
My "service 4wd" light continues to come on and the shop said my PTU needs replaced but my VIN number isn't part of the recalls so it's going to cost me several thousand dollars.
Mfg Campaign: 11529911
Recall Date: Jul 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My "service 4wd" light continues to come on and the shop said my PTU needs replaced but my VIN number isn't part of the recalls so it's going to cost me several thousand dollars.
Corrective Action:
My "service 4wd" light continues to come on and the shop said my PTU needs replaced but my VIN number isn't part of the recalls so it's going to cost me several thousand dollars.
Additional Notes:
My "service 4wd" light continues to come on and the shop said my PTU needs replaced but my VIN number isn't part of the recalls so it's going to cost me several thousand dollars.
Mfg Campaign: 11529911
Recall Date: Jul 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now
Corrective Action:
I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now
Additional Notes:
I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now
Mfg Campaign: 11529842
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now
Corrective Action:
I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now
Additional Notes:
I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now
Mfg Campaign: 11529842
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now
Corrective Action:
I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now
Additional Notes:
I just bought my vehicle and I looked it’s been driving funny I took it to the shop they said I need my ptu fixed when I looked it up there is a recall but I don’t understand why my car not involved in the recall when it’s majority jeeps problem right now
Mfg Campaign: 11529842
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My electronic parking brake malfunctioned AGAIN. The vehicle was parked and turned off without activating the parking brake. When I returned to the vehicle and restarted it the parking brake was engaged and would not turn off. In addition, the red ‘brake’ light, and yellow electronic park brake warning light on the dashboard appeared; the odometer was flashing. After several attempts putting the vehicle in D and then R, in effect “rocking it”, the parking brake did disengage. All of the lights remained on. Each time the car was placed back into ‘park’ the parking brake would re-engage, and I needed to go back through the same process to disengage the parking brake.” About the third time, the Parking Brake permanently engaged and could not be disengaged by any means. The car is at the dealer to have the Brake Module replaced for the 3rd time, ALL due to water intrusion. Water is getting in the electrical systems. There’s a recall for a minor water intrusion issue on the lift gate! This is the SAME issue. Please issue a recall before someone is seriously injured or killed. This brake could engage at any moment and easily cause a collision.
Corrective Action:
My electronic parking brake malfunctioned AGAIN. The vehicle was parked and turned off without activating the parking brake. When I returned to the vehicle and restarted it the parking brake was engaged and would not turn off. In addition, the red ‘brake’ light, and yellow electronic park brake warning light on the dashboard appeared; the odometer was flashing. After several attempts putting the vehicle in D and then R, in effect “rocking it”, the parking brake did disengage. All of the lights remained on. Each time the car was placed back into ‘park’ the parking brake would re-engage, and I needed to go back through the same process to disengage the parking brake.” About the third time, the Parking Brake permanently engaged and could not be disengaged by any means. The car is at the dealer to have the Brake Module replaced for the 3rd time, ALL due to water intrusion. Water is getting in the electrical systems. There’s a recall for a minor water intrusion issue on the lift gate! This is the SAME issue. Please issue a recall before someone is seriously injured or killed. This brake could engage at any moment and easily cause a collision.
Additional Notes:
My electronic parking brake malfunctioned AGAIN. The vehicle was parked and turned off without activating the parking brake. When I returned to the vehicle and restarted it the parking brake was engaged and would not turn off. In addition, the red ‘brake’ light, and yellow electronic park brake warning light on the dashboard appeared; the odometer was flashing. After several attempts putting the vehicle in D and then R, in effect “rocking it”, the parking brake did disengage. All of the lights remained on. Each time the car was placed back into ‘park’ the parking brake would re-engage, and I needed to go back through the same process to disengage the parking brake.” About the third time, the Parking Brake permanently engaged and could not be disengaged by any means. The car is at the dealer to have the Brake Module replaced for the 3rd time, ALL due to water intrusion. Water is getting in the electrical systems. There’s a recall for a minor water intrusion issue on the lift gate! This is the SAME issue. Please issue a recall before someone is seriously injured or killed. This brake could engage at any moment and easily cause a collision.
Mfg Campaign: 11528655
Recall Date: Jun 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My electronic parking brake malfunctioned AGAIN. The vehicle was parked and turned off without activating the parking brake. When I returned to the vehicle and restarted it the parking brake was engaged and would not turn off. In addition, the red ‘brake’ light, and yellow electronic park brake warning light on the dashboard appeared; the odometer was flashing. After several attempts putting the vehicle in D and then R, in effect “rocking it”, the parking brake did disengage. All of the lights remained on. Each time the car was placed back into ‘park’ the parking brake would re-engage, and I needed to go back through the same process to disengage the parking brake.” About the third time, the Parking Brake permanently engaged and could not be disengaged by any means. The car is at the dealer to have the Brake Module replaced for the 3rd time, ALL due to water intrusion. Water is getting in the electrical systems. There’s a recall for a minor water intrusion issue on the lift gate! This is the SAME issue. Please issue a recall before someone is seriously injured or killed. This brake could engage at any moment and easily cause a collision.
Corrective Action:
My electronic parking brake malfunctioned AGAIN. The vehicle was parked and turned off without activating the parking brake. When I returned to the vehicle and restarted it the parking brake was engaged and would not turn off. In addition, the red ‘brake’ light, and yellow electronic park brake warning light on the dashboard appeared; the odometer was flashing. After several attempts putting the vehicle in D and then R, in effect “rocking it”, the parking brake did disengage. All of the lights remained on. Each time the car was placed back into ‘park’ the parking brake would re-engage, and I needed to go back through the same process to disengage the parking brake.” About the third time, the Parking Brake permanently engaged and could not be disengaged by any means. The car is at the dealer to have the Brake Module replaced for the 3rd time, ALL due to water intrusion. Water is getting in the electrical systems. There’s a recall for a minor water intrusion issue on the lift gate! This is the SAME issue. Please issue a recall before someone is seriously injured or killed. This brake could engage at any moment and easily cause a collision.
Additional Notes:
My electronic parking brake malfunctioned AGAIN. The vehicle was parked and turned off without activating the parking brake. When I returned to the vehicle and restarted it the parking brake was engaged and would not turn off. In addition, the red ‘brake’ light, and yellow electronic park brake warning light on the dashboard appeared; the odometer was flashing. After several attempts putting the vehicle in D and then R, in effect “rocking it”, the parking brake did disengage. All of the lights remained on. Each time the car was placed back into ‘park’ the parking brake would re-engage, and I needed to go back through the same process to disengage the parking brake.” About the third time, the Parking Brake permanently engaged and could not be disengaged by any means. The car is at the dealer to have the Brake Module replaced for the 3rd time, ALL due to water intrusion. Water is getting in the electrical systems. There’s a recall for a minor water intrusion issue on the lift gate! This is the SAME issue. Please issue a recall before someone is seriously injured or killed. This brake could engage at any moment and easily cause a collision.
Mfg Campaign: 11528655
Recall Date: Jun 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
Corrective Action:
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
Additional Notes:
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
Mfg Campaign: 11528466
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
Corrective Action:
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
Additional Notes:
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
Mfg Campaign: 11528466
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
Corrective Action:
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
Additional Notes:
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. I’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. Took few minutes to unstick. Whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. This been going on for couple years and i am about ready to trade my Jeep in for different dealer
Mfg Campaign: 11528466
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving mid day today and I noticed my display on the dash had gone dim as if the headlights had turned on and the dash lights dimmed expecting it to be dark inside. I then got a ding about the auto shutoff when stopped feature not working (this has been dinging for a few years and hasn’t worked since shortly after I got the vehicle in 2018, however it’s been working the last few weeks). I was pulling into a grocery store looking for a spot when all of a sudden the car died. I lost brakes and power steering but luckily was going slow. I turned off the key, put it in park, and it turned right back on. I pulled into a spot and then noticed the engine light on. I’ve read countless forums about this exact issue. Other owners have experienced this since their Jeep was brand new. I’ve had this for 5 years without issues until lately. Prior to the is event, my car was experiencing the same issue with the display dimming. A week prior to the stall today, I was driving around 70 mph when the dash dimmed and I think went completely dark for a bit. I got a ding about the auto shutoff and another stating that 4wd was not available. I tried to turn my headlights on and off but there was nothing. I didn’t have any blinkers either. I pulled over, turned it off and back on and all was fine the rest of the hour-long drive home. I am extremely concerned about it stalling, especially if I’m turning in front of traffic at an intersection. This is not uncommon and other owners are concerned for their safety as well.
Corrective Action:
I was driving mid day today and I noticed my display on the dash had gone dim as if the headlights had turned on and the dash lights dimmed expecting it to be dark inside. I then got a ding about the auto shutoff when stopped feature not working (this has been dinging for a few years and hasn’t worked since shortly after I got the vehicle in 2018, however it’s been working the last few weeks). I was pulling into a grocery store looking for a spot when all of a sudden the car died. I lost brakes and power steering but luckily was going slow. I turned off the key, put it in park, and it turned right back on. I pulled into a spot and then noticed the engine light on. I’ve read countless forums about this exact issue. Other owners have experienced this since their Jeep was brand new. I’ve had this for 5 years without issues until lately. Prior to the is event, my car was experiencing the same issue with the display dimming. A week prior to the stall today, I was driving around 70 mph when the dash dimmed and I think went completely dark for a bit. I got a ding about the auto shutoff and another stating that 4wd was not available. I tried to turn my headlights on and off but there was nothing. I didn’t have any blinkers either. I pulled over, turned it off and back on and all was fine the rest of the hour-long drive home. I am extremely concerned about it stalling, especially if I’m turning in front of traffic at an intersection. This is not uncommon and other owners are concerned for their safety as well.
Additional Notes:
I was driving mid day today and I noticed my display on the dash had gone dim as if the headlights had turned on and the dash lights dimmed expecting it to be dark inside. I then got a ding about the auto shutoff when stopped feature not working (this has been dinging for a few years and hasn’t worked since shortly after I got the vehicle in 2018, however it’s been working the last few weeks). I was pulling into a grocery store looking for a spot when all of a sudden the car died. I lost brakes and power steering but luckily was going slow. I turned off the key, put it in park, and it turned right back on. I pulled into a spot and then noticed the engine light on. I’ve read countless forums about this exact issue. Other owners have experienced this since their Jeep was brand new. I’ve had this for 5 years without issues until lately. Prior to the is event, my car was experiencing the same issue with the display dimming. A week prior to the stall today, I was driving around 70 mph when the dash dimmed and I think went completely dark for a bit. I got a ding about the auto shutoff and another stating that 4wd was not available. I tried to turn my headlights on and off but there was nothing. I didn’t have any blinkers either. I pulled over, turned it off and back on and all was fine the rest of the hour-long drive home. I am extremely concerned about it stalling, especially if I’m turning in front of traffic at an intersection. This is not uncommon and other owners are concerned for their safety as well.
Mfg Campaign: 11528591
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I was driving mid day today and I noticed my display on the dash had gone dim as if the headlights had turned on and the dash lights dimmed expecting it to be dark inside. I then got a ding about the auto shutoff when stopped feature not working (this has been dinging for a few years and hasn’t worked since shortly after I got the vehicle in 2018, however it’s been working the last few weeks). I was pulling into a grocery store looking for a spot when all of a sudden the car died. I lost brakes and power steering but luckily was going slow. I turned off the key, put it in park, and it turned right back on. I pulled into a spot and then noticed the engine light on. I’ve read countless forums about this exact issue. Other owners have experienced this since their Jeep was brand new. I’ve had this for 5 years without issues until lately. Prior to the is event, my car was experiencing the same issue with the display dimming. A week prior to the stall today, I was driving around 70 mph when the dash dimmed and I think went completely dark for a bit. I got a ding about the auto shutoff and another stating that 4wd was not available. I tried to turn my headlights on and off but there was nothing. I didn’t have any blinkers either. I pulled over, turned it off and back on and all was fine the rest of the hour-long drive home. I am extremely concerned about it stalling, especially if I’m turning in front of traffic at an intersection. This is not uncommon and other owners are concerned for their safety as well.
Corrective Action:
I was driving mid day today and I noticed my display on the dash had gone dim as if the headlights had turned on and the dash lights dimmed expecting it to be dark inside. I then got a ding about the auto shutoff when stopped feature not working (this has been dinging for a few years and hasn’t worked since shortly after I got the vehicle in 2018, however it’s been working the last few weeks). I was pulling into a grocery store looking for a spot when all of a sudden the car died. I lost brakes and power steering but luckily was going slow. I turned off the key, put it in park, and it turned right back on. I pulled into a spot and then noticed the engine light on. I’ve read countless forums about this exact issue. Other owners have experienced this since their Jeep was brand new. I’ve had this for 5 years without issues until lately. Prior to the is event, my car was experiencing the same issue with the display dimming. A week prior to the stall today, I was driving around 70 mph when the dash dimmed and I think went completely dark for a bit. I got a ding about the auto shutoff and another stating that 4wd was not available. I tried to turn my headlights on and off but there was nothing. I didn’t have any blinkers either. I pulled over, turned it off and back on and all was fine the rest of the hour-long drive home. I am extremely concerned about it stalling, especially if I’m turning in front of traffic at an intersection. This is not uncommon and other owners are concerned for their safety as well.
Additional Notes:
I was driving mid day today and I noticed my display on the dash had gone dim as if the headlights had turned on and the dash lights dimmed expecting it to be dark inside. I then got a ding about the auto shutoff when stopped feature not working (this has been dinging for a few years and hasn’t worked since shortly after I got the vehicle in 2018, however it’s been working the last few weeks). I was pulling into a grocery store looking for a spot when all of a sudden the car died. I lost brakes and power steering but luckily was going slow. I turned off the key, put it in park, and it turned right back on. I pulled into a spot and then noticed the engine light on. I’ve read countless forums about this exact issue. Other owners have experienced this since their Jeep was brand new. I’ve had this for 5 years without issues until lately. Prior to the is event, my car was experiencing the same issue with the display dimming. A week prior to the stall today, I was driving around 70 mph when the dash dimmed and I think went completely dark for a bit. I got a ding about the auto shutoff and another stating that 4wd was not available. I tried to turn my headlights on and off but there was nothing. I didn’t have any blinkers either. I pulled over, turned it off and back on and all was fine the rest of the hour-long drive home. I am extremely concerned about it stalling, especially if I’m turning in front of traffic at an intersection. This is not uncommon and other owners are concerned for their safety as well.
Mfg Campaign: 11528591
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE
Potential Consequences:
The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch on fire. The contact stated that the five adults and two children, who were occupying the residence immediately exited the residence. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact did not recall whether a police report was filed. There was no injury sustained. The vehicle was totaled. There was no further information provided. The manufacturer was notified of the failure, and a case was opened. The manufacturer later informed the contact that the case had been closed as they were unable to investigate the remains of the vehicle. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure), however, the VIN was not included. The failure mileage was approximately 100,000.
Corrective Action:
The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch on fire. The contact stated that the five adults and two children, who were occupying the residence immediately exited the residence. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact did not recall whether a police report was filed. There was no injury sustained. The vehicle was totaled. There was no further information provided. The manufacturer was notified of the failure, and a case was opened. The manufacturer later informed the contact that the case had been closed as they were unable to investigate the remains of the vehicle. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure), however, the VIN was not included. The failure mileage was approximately 100,000.
Additional Notes:
The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch on fire. The contact stated that the five adults and two children, who were occupying the residence immediately exited the residence. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact did not recall whether a police report was filed. There was no injury sustained. The vehicle was totaled. There was no further information provided. The manufacturer was notified of the failure, and a case was opened. The manufacturer later informed the contact that the case had been closed as they were unable to investigate the remains of the vehicle. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure), however, the VIN was not included. The failure mileage was approximately 100,000.
Mfg Campaign: 11528129
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch on fire. The contact stated that the five adults and two children, who were occupying the residence immediately exited the residence. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact did not recall whether a police report was filed. There was no injury sustained. The vehicle was totaled. There was no further information provided. The manufacturer was notified of the failure, and a case was opened. The manufacturer later informed the contact that the case had been closed as they were unable to investigate the remains of the vehicle. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure), however, the VIN was not included. The failure mileage was approximately 100,000.
Corrective Action:
The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch on fire. The contact stated that the five adults and two children, who were occupying the residence immediately exited the residence. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact did not recall whether a police report was filed. There was no injury sustained. The vehicle was totaled. There was no further information provided. The manufacturer was notified of the failure, and a case was opened. The manufacturer later informed the contact that the case had been closed as they were unable to investigate the remains of the vehicle. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure), however, the VIN was not included. The failure mileage was approximately 100,000.
Additional Notes:
The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch on fire. The contact stated that the five adults and two children, who were occupying the residence immediately exited the residence. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact did not recall whether a police report was filed. There was no injury sustained. The vehicle was totaled. There was no further information provided. The manufacturer was notified of the failure, and a case was opened. The manufacturer later informed the contact that the case had been closed as they were unable to investigate the remains of the vehicle. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure), however, the VIN was not included. The failure mileage was approximately 100,000.
Mfg Campaign: 11528129
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while her son was driving at an unknown speed, there was smoke coming from the liftgate. Fellow motorists alerted her son of the failure as he pulled over and allowed the liftgate to cool down. The contact stated that her son was able to drive the vehicle home without further incidence; however, the liftgate failed to open. The dealer and the manufacturer were notified of the failure; however, the vehicle was not included in NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was not repaired. The failure mileage was 78,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while her son was driving at an unknown speed, there was smoke coming from the liftgate. Fellow motorists alerted her son of the failure as he pulled over and allowed the liftgate to cool down. The contact stated that her son was able to drive the vehicle home without further incidence; however, the liftgate failed to open. The dealer and the manufacturer were notified of the failure; however, the vehicle was not included in NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was not repaired. The failure mileage was 78,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while her son was driving at an unknown speed, there was smoke coming from the liftgate. Fellow motorists alerted her son of the failure as he pulled over and allowed the liftgate to cool down. The contact stated that her son was able to drive the vehicle home without further incidence; however, the liftgate failed to open. The dealer and the manufacturer were notified of the failure; however, the vehicle was not included in NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was not repaired. The failure mileage was 78,000.
Mfg Campaign: 11527969
Recall Date: Jun 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while her son was driving at an unknown speed, there was smoke coming from the liftgate. Fellow motorists alerted her son of the failure as he pulled over and allowed the liftgate to cool down. The contact stated that her son was able to drive the vehicle home without further incidence; however, the liftgate failed to open. The dealer and the manufacturer were notified of the failure; however, the vehicle was not included in NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was not repaired. The failure mileage was 78,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while her son was driving at an unknown speed, there was smoke coming from the liftgate. Fellow motorists alerted her son of the failure as he pulled over and allowed the liftgate to cool down. The contact stated that her son was able to drive the vehicle home without further incidence; however, the liftgate failed to open. The dealer and the manufacturer were notified of the failure; however, the vehicle was not included in NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was not repaired. The failure mileage was 78,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while her son was driving at an unknown speed, there was smoke coming from the liftgate. Fellow motorists alerted her son of the failure as he pulled over and allowed the liftgate to cool down. The contact stated that her son was able to drive the vehicle home without further incidence; however, the liftgate failed to open. The dealer and the manufacturer were notified of the failure; however, the vehicle was not included in NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was not repaired. The failure mileage was 78,000.
Mfg Campaign: 11527969
Recall Date: Jun 20, 2023
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