Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.
Corrective Action:
The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.
Additional Notes:
The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.
Mfg Campaign: 11536035
Recall Date: Aug 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.
Corrective Action:
The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.
Additional Notes:
The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.
Mfg Campaign: 11536035
Recall Date: Aug 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.
Corrective Action:
The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.
Additional Notes:
The vehicle just cuts off while in the middle of driving and everything shuts off. New battery installed 2 months ago, no loose cables, plenty of gas. Cutting off while driving poses a very bad hazard. The last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. Now it's happening again.
Mfg Campaign: 11536035
Recall Date: Aug 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Ptu fail the second day of purchasing my car on my birthday with my 2 daughters was in the car with me a 1 year old and 2 year old the car made a big boom and stop it put it self in park. I took the car to a shop yes it was confirmed the ptu yes I took it to Jeep no they appeared after that happen
Corrective Action:
Ptu fail the second day of purchasing my car on my birthday with my 2 daughters was in the car with me a 1 year old and 2 year old the car made a big boom and stop it put it self in park. I took the car to a shop yes it was confirmed the ptu yes I took it to Jeep no they appeared after that happen
Additional Notes:
Ptu fail the second day of purchasing my car on my birthday with my 2 daughters was in the car with me a 1 year old and 2 year old the car made a big boom and stop it put it self in park. I took the car to a shop yes it was confirmed the ptu yes I took it to Jeep no they appeared after that happen
Mfg Campaign: 11535705
Recall Date: Aug 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Ptu fail the second day of purchasing my car on my birthday with my 2 daughters was in the car with me a 1 year old and 2 year old the car made a big boom and stop it put it self in park. I took the car to a shop yes it was confirmed the ptu yes I took it to Jeep no they appeared after that happen
Corrective Action:
Ptu fail the second day of purchasing my car on my birthday with my 2 daughters was in the car with me a 1 year old and 2 year old the car made a big boom and stop it put it self in park. I took the car to a shop yes it was confirmed the ptu yes I took it to Jeep no they appeared after that happen
Additional Notes:
Ptu fail the second day of purchasing my car on my birthday with my 2 daughters was in the car with me a 1 year old and 2 year old the car made a big boom and stop it put it self in park. I took the car to a shop yes it was confirmed the ptu yes I took it to Jeep no they appeared after that happen
Mfg Campaign: 11535705
Recall Date: Aug 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle had been running fine .Then coming home from work Friday came up to a yield sign went to press on gas heard a noise then car drifted to a stop wouldn't move in drive or reverse was able to drift to side of the road. Was a lot of traffic driving by wasn't able to inspect the car. Called for a tow truck they got my car on a flatbed and took vehicle to dealership were I bought vehicle. They looked at jeep next day said it needs a new transmission. I've read about a lot of people having issues with the zf 9 speed transmission. If this were to happen on a highway someone could be killed or seriously injured. Chrysler, jeep have been having problems since 2014-15 with the 9 speed transmission they were supposed to have fixed the problems in 2016 but sounds like there fix was unsuccessful. Thank you
Corrective Action:
Vehicle had been running fine .Then coming home from work Friday came up to a yield sign went to press on gas heard a noise then car drifted to a stop wouldn't move in drive or reverse was able to drift to side of the road. Was a lot of traffic driving by wasn't able to inspect the car. Called for a tow truck they got my car on a flatbed and took vehicle to dealership were I bought vehicle. They looked at jeep next day said it needs a new transmission. I've read about a lot of people having issues with the zf 9 speed transmission. If this were to happen on a highway someone could be killed or seriously injured. Chrysler, jeep have been having problems since 2014-15 with the 9 speed transmission they were supposed to have fixed the problems in 2016 but sounds like there fix was unsuccessful. Thank you
Additional Notes:
Vehicle had been running fine .Then coming home from work Friday came up to a yield sign went to press on gas heard a noise then car drifted to a stop wouldn't move in drive or reverse was able to drift to side of the road. Was a lot of traffic driving by wasn't able to inspect the car. Called for a tow truck they got my car on a flatbed and took vehicle to dealership were I bought vehicle. They looked at jeep next day said it needs a new transmission. I've read about a lot of people having issues with the zf 9 speed transmission. If this were to happen on a highway someone could be killed or seriously injured. Chrysler, jeep have been having problems since 2014-15 with the 9 speed transmission they were supposed to have fixed the problems in 2016 but sounds like there fix was unsuccessful. Thank you
Mfg Campaign: 11535323
Recall Date: Jul 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle had been running fine .Then coming home from work Friday came up to a yield sign went to press on gas heard a noise then car drifted to a stop wouldn't move in drive or reverse was able to drift to side of the road. Was a lot of traffic driving by wasn't able to inspect the car. Called for a tow truck they got my car on a flatbed and took vehicle to dealership were I bought vehicle. They looked at jeep next day said it needs a new transmission. I've read about a lot of people having issues with the zf 9 speed transmission. If this were to happen on a highway someone could be killed or seriously injured. Chrysler, jeep have been having problems since 2014-15 with the 9 speed transmission they were supposed to have fixed the problems in 2016 but sounds like there fix was unsuccessful. Thank you
Corrective Action:
Vehicle had been running fine .Then coming home from work Friday came up to a yield sign went to press on gas heard a noise then car drifted to a stop wouldn't move in drive or reverse was able to drift to side of the road. Was a lot of traffic driving by wasn't able to inspect the car. Called for a tow truck they got my car on a flatbed and took vehicle to dealership were I bought vehicle. They looked at jeep next day said it needs a new transmission. I've read about a lot of people having issues with the zf 9 speed transmission. If this were to happen on a highway someone could be killed or seriously injured. Chrysler, jeep have been having problems since 2014-15 with the 9 speed transmission they were supposed to have fixed the problems in 2016 but sounds like there fix was unsuccessful. Thank you
Additional Notes:
Vehicle had been running fine .Then coming home from work Friday came up to a yield sign went to press on gas heard a noise then car drifted to a stop wouldn't move in drive or reverse was able to drift to side of the road. Was a lot of traffic driving by wasn't able to inspect the car. Called for a tow truck they got my car on a flatbed and took vehicle to dealership were I bought vehicle. They looked at jeep next day said it needs a new transmission. I've read about a lot of people having issues with the zf 9 speed transmission. If this were to happen on a highway someone could be killed or seriously injured. Chrysler, jeep have been having problems since 2014-15 with the 9 speed transmission they were supposed to have fixed the problems in 2016 but sounds like there fix was unsuccessful. Thank you
Mfg Campaign: 11535323
Recall Date: Jul 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The PTU has failed and needs to be replaced. There were no indicators of it failing, and had it gone out completely while driving it could have caused a serious crash. Dealership has evaluated it, and stated there is no recall and the part needs to be replaced for a cost of over $3,300. There is a national backorder on the part as other vehicle owners are facing the same problem. There were 2 recalls in relation to the PTU in similar models of this vehicle, but they did not address all cars made during that time frame, and the latest safety recall was a software patch and didn't actually replace the faulty part.
Corrective Action:
The PTU has failed and needs to be replaced. There were no indicators of it failing, and had it gone out completely while driving it could have caused a serious crash. Dealership has evaluated it, and stated there is no recall and the part needs to be replaced for a cost of over $3,300. There is a national backorder on the part as other vehicle owners are facing the same problem. There were 2 recalls in relation to the PTU in similar models of this vehicle, but they did not address all cars made during that time frame, and the latest safety recall was a software patch and didn't actually replace the faulty part.
Additional Notes:
The PTU has failed and needs to be replaced. There were no indicators of it failing, and had it gone out completely while driving it could have caused a serious crash. Dealership has evaluated it, and stated there is no recall and the part needs to be replaced for a cost of over $3,300. There is a national backorder on the part as other vehicle owners are facing the same problem. There were 2 recalls in relation to the PTU in similar models of this vehicle, but they did not address all cars made during that time frame, and the latest safety recall was a software patch and didn't actually replace the faulty part.
Mfg Campaign: 11535267
Recall Date: Jul 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
Corrective Action:
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
Additional Notes:
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
Mfg Campaign: 11534369
Recall Date: Jul 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
Corrective Action:
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
Additional Notes:
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
Mfg Campaign: 11534369
Recall Date: Jul 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
Corrective Action:
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
Additional Notes:
My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "certain" Jeep Cherokees, not mine, with the same exact issue! My Jeep Cherokee was manufactured during the time of the recalled Cherokees but it isn't part of this recall at this point?! I do not have $3,000 to repair a failed PTU which is part of a recall but not my jeep "yet," but if I am driving the Jeep and the PTU totally fails, the Jeep will lose power to the wheels and it can cause an accident. Jeep knows this PTU is an issue but won't help. This is a safety issue.
Mfg Campaign: 11534369
Recall Date: Jul 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Alike several other report I have read on here, my service 4wd dashboard light came on. I took it to the Oxford Dodge dealership where I purchased it and was told the PTU (power transfer unit) needed to be replaced and is currently on backorder. I am concerned that 1000’s of jeeps 2016&2017’s had been recalled for a PTU issue, but like mine and several others on here they were not included in the recall yet her the issues arise and fear that there may be a lot of Jeep’s needing to be recalled and that ppl’s safety is at risk if not performed.
Corrective Action:
Alike several other report I have read on here, my service 4wd dashboard light came on. I took it to the Oxford Dodge dealership where I purchased it and was told the PTU (power transfer unit) needed to be replaced and is currently on backorder. I am concerned that 1000’s of jeeps 2016&2017’s had been recalled for a PTU issue, but like mine and several others on here they were not included in the recall yet her the issues arise and fear that there may be a lot of Jeep’s needing to be recalled and that ppl’s safety is at risk if not performed.
Additional Notes:
Alike several other report I have read on here, my service 4wd dashboard light came on. I took it to the Oxford Dodge dealership where I purchased it and was told the PTU (power transfer unit) needed to be replaced and is currently on backorder. I am concerned that 1000’s of jeeps 2016&2017’s had been recalled for a PTU issue, but like mine and several others on here they were not included in the recall yet her the issues arise and fear that there may be a lot of Jeep’s needing to be recalled and that ppl’s safety is at risk if not performed.
Mfg Campaign: 11533893
Recall Date: Jul 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
4WD Service light came on for 2 mins then would turn on off after driving for 3 weeks. Then light came on and would not turn off. Car was taken to independent auto shop and was diagnosed as a bad PTU (power transfer unit). Currently waiting for service at jeep dealership. Service wait is over 3 weeks. Car is stuck in 2wd and has no traction control even if it is stated as being engaged. Front wheels spin on slightest touch from a stop and on turns at speeds over 35 mph.
Corrective Action:
4WD Service light came on for 2 mins then would turn on off after driving for 3 weeks. Then light came on and would not turn off. Car was taken to independent auto shop and was diagnosed as a bad PTU (power transfer unit). Currently waiting for service at jeep dealership. Service wait is over 3 weeks. Car is stuck in 2wd and has no traction control even if it is stated as being engaged. Front wheels spin on slightest touch from a stop and on turns at speeds over 35 mph.
Additional Notes:
4WD Service light came on for 2 mins then would turn on off after driving for 3 weeks. Then light came on and would not turn off. Car was taken to independent auto shop and was diagnosed as a bad PTU (power transfer unit). Currently waiting for service at jeep dealership. Service wait is over 3 weeks. Car is stuck in 2wd and has no traction control even if it is stated as being engaged. Front wheels spin on slightest touch from a stop and on turns at speeds over 35 mph.
Mfg Campaign: 11533473
Recall Date: Jul 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission light will come on. Then I'll lose power. I've taken it to my local jeep shop who have said it's a bad PTU.
Corrective Action:
Transmission light will come on. Then I'll lose power. I've taken it to my local jeep shop who have said it's a bad PTU.
Additional Notes:
Transmission light will come on. Then I'll lose power. I've taken it to my local jeep shop who have said it's a bad PTU.
Mfg Campaign: 11533542
Recall Date: Jul 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Parking brake electronic module experienced water corrosion, automatically engaged right electronic parking brake & brake would not release. This issue has been reported on the same makes/models as my vehicle and a recall was issued- my VIN is not covered in the recall, though it’s apparent it should be. This is a dangerous issue as the water corrosion caused the parking brake to automatically engage with no solution for releasing due to the water damage.
Corrective Action:
Parking brake electronic module experienced water corrosion, automatically engaged right electronic parking brake & brake would not release. This issue has been reported on the same makes/models as my vehicle and a recall was issued- my VIN is not covered in the recall, though it’s apparent it should be. This is a dangerous issue as the water corrosion caused the parking brake to automatically engage with no solution for releasing due to the water damage.
Additional Notes:
Parking brake electronic module experienced water corrosion, automatically engaged right electronic parking brake & brake would not release. This issue has been reported on the same makes/models as my vehicle and a recall was issued- my VIN is not covered in the recall, though it’s apparent it should be. This is a dangerous issue as the water corrosion caused the parking brake to automatically engage with no solution for releasing due to the water damage.
Mfg Campaign: 11533549
Recall Date: Jul 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU motor failure.
Corrective Action:
PTU motor failure.
Additional Notes:
PTU motor failure.
Mfg Campaign: 11532227
Recall Date: Jul 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Approx. 4 weeks ago (6/14/23), the service 4WD service light started to come on/off at random times in my 2016 Jeep Cherokee (upon starting car, putting car in reverse, making a turn and just during driving). On 6/22/23, I took my vehicle to an independent auto shop to see if they could pull a code as to the issue of the service 4W drive light and they could not pull a code to find out what the issue was. I then scheduled an appointment with a Chrysler/Jeep dealership on 7/6/23 to have them investigate the service 4WD light. I was advised that the PTU (Power Transfer Unit) needs to be replaced as metal was found inside. A new PTU has been ordered as of 7/11/23 but was advised that this part is on backorder with no ETA. Upon research, Jeep issued a recall in 2020 for 2016 and 2017 Jeep Cherokees over PTU's affecting 93K vehicles. I believe the internal recall # was 45A and the previous recall # was W47. My 2016 Jeep Cherokee (64K miles) was not a part of said recall. I believe Jeep has a larger problem with the PTU's being used in their vehicles but does not want to admit it. Upon reading the NHTSA Part 573 Safety Recall report - 23V-302 regarding the recall of the PTU's, the safety risk is a loss of motive power which can cause a vehicle to crash without prior warning. My Jeep may not have had the component parts numbers listed in said report but did the recall for the PTU's go deep enough than the part numbers listed? Has Jeep really corrected the issue with their PTU's? At this time, I do not know if I have a safe vehicle to drive. I do not know if I am putting myself and other's at risk for an unknown time period. I am concerned about the safety of driving my vehicle based on the Safety recall report.
Corrective Action:
Approx. 4 weeks ago (6/14/23), the service 4WD service light started to come on/off at random times in my 2016 Jeep Cherokee (upon starting car, putting car in reverse, making a turn and just during driving). On 6/22/23, I took my vehicle to an independent auto shop to see if they could pull a code as to the issue of the service 4W drive light and they could not pull a code to find out what the issue was. I then scheduled an appointment with a Chrysler/Jeep dealership on 7/6/23 to have them investigate the service 4WD light. I was advised that the PTU (Power Transfer Unit) needs to be replaced as metal was found inside. A new PTU has been ordered as of 7/11/23 but was advised that this part is on backorder with no ETA. Upon research, Jeep issued a recall in 2020 for 2016 and 2017 Jeep Cherokees over PTU's affecting 93K vehicles. I believe the internal recall # was 45A and the previous recall # was W47. My 2016 Jeep Cherokee (64K miles) was not a part of said recall. I believe Jeep has a larger problem with the PTU's being used in their vehicles but does not want to admit it. Upon reading the NHTSA Part 573 Safety Recall report - 23V-302 regarding the recall of the PTU's, the safety risk is a loss of motive power which can cause a vehicle to crash without prior warning. My Jeep may not have had the component parts numbers listed in said report but did the recall for the PTU's go deep enough than the part numbers listed? Has Jeep really corrected the issue with their PTU's? At this time, I do not know if I have a safe vehicle to drive. I do not know if I am putting myself and other's at risk for an unknown time period. I am concerned about the safety of driving my vehicle based on the Safety recall report.
Additional Notes:
Approx. 4 weeks ago (6/14/23), the service 4WD service light started to come on/off at random times in my 2016 Jeep Cherokee (upon starting car, putting car in reverse, making a turn and just during driving). On 6/22/23, I took my vehicle to an independent auto shop to see if they could pull a code as to the issue of the service 4W drive light and they could not pull a code to find out what the issue was. I then scheduled an appointment with a Chrysler/Jeep dealership on 7/6/23 to have them investigate the service 4WD light. I was advised that the PTU (Power Transfer Unit) needs to be replaced as metal was found inside. A new PTU has been ordered as of 7/11/23 but was advised that this part is on backorder with no ETA. Upon research, Jeep issued a recall in 2020 for 2016 and 2017 Jeep Cherokees over PTU's affecting 93K vehicles. I believe the internal recall # was 45A and the previous recall # was W47. My 2016 Jeep Cherokee (64K miles) was not a part of said recall. I believe Jeep has a larger problem with the PTU's being used in their vehicles but does not want to admit it. Upon reading the NHTSA Part 573 Safety Recall report - 23V-302 regarding the recall of the PTU's, the safety risk is a loss of motive power which can cause a vehicle to crash without prior warning. My Jeep may not have had the component parts numbers listed in said report but did the recall for the PTU's go deep enough than the part numbers listed? Has Jeep really corrected the issue with their PTU's? At this time, I do not know if I have a safe vehicle to drive. I do not know if I am putting myself and other's at risk for an unknown time period. I am concerned about the safety of driving my vehicle based on the Safety recall report.
Mfg Campaign: 11531840
Recall Date: Jul 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was sitting in park waiting to pump gas and when it was my time to pull forward, I shifted into drive and when I pushed the gas pedal my emergency break was on without me turning it on. About 30 minutes later this happened again. I turned off the vehicle and turned it back on and when I did, the emergency break came on. I am concerned that the emergency break will engage again when put into drive without me knowing.
Corrective Action:
I was sitting in park waiting to pump gas and when it was my time to pull forward, I shifted into drive and when I pushed the gas pedal my emergency break was on without me turning it on. About 30 minutes later this happened again. I turned off the vehicle and turned it back on and when I did, the emergency break came on. I am concerned that the emergency break will engage again when put into drive without me knowing.
Additional Notes:
I was sitting in park waiting to pump gas and when it was my time to pull forward, I shifted into drive and when I pushed the gas pedal my emergency break was on without me turning it on. About 30 minutes later this happened again. I turned off the vehicle and turned it back on and when I did, the emergency break came on. I am concerned that the emergency break will engage again when put into drive without me knowing.
Mfg Campaign: 11531216
Recall Date: Jul 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was sitting in park waiting to pump gas and when it was my time to pull forward, I shifted into drive and when I pushed the gas pedal my emergency break was on without me turning it on. About 30 minutes later this happened again. I turned off the vehicle and turned it back on and when I did, the emergency break came on. I am concerned that the emergency break will engage again when put into drive without me knowing.
Corrective Action:
I was sitting in park waiting to pump gas and when it was my time to pull forward, I shifted into drive and when I pushed the gas pedal my emergency break was on without me turning it on. About 30 minutes later this happened again. I turned off the vehicle and turned it back on and when I did, the emergency break came on. I am concerned that the emergency break will engage again when put into drive without me knowing.
Additional Notes:
I was sitting in park waiting to pump gas and when it was my time to pull forward, I shifted into drive and when I pushed the gas pedal my emergency break was on without me turning it on. About 30 minutes later this happened again. I turned off the vehicle and turned it back on and when I did, the emergency break came on. I am concerned that the emergency break will engage again when put into drive without me knowing.
Mfg Campaign: 11531216
Recall Date: Jul 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a vehicle 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a vehicle 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a vehicle 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11530837
Recall Date: Jul 7, 2023
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