Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Service 4x4 light came on and took to Jeep dealership. Diagnostics came back with bad PTU and part is on backorder. The backorder dates continues to be pushed out with no actual ETA. I bought a Jeep with 4x4 capability because I live in the mountains were it snows. This vehicle is now unsafe for me to drive in such conditions, especially with my newborn daughter in the vehicle with me.
Corrective Action:
Service 4x4 light came on and took to Jeep dealership. Diagnostics came back with bad PTU and part is on backorder. The backorder dates continues to be pushed out with no actual ETA. I bought a Jeep with 4x4 capability because I live in the mountains were it snows. This vehicle is now unsafe for me to drive in such conditions, especially with my newborn daughter in the vehicle with me.
Additional Notes:
Service 4x4 light came on and took to Jeep dealership. Diagnostics came back with bad PTU and part is on backorder. The backorder dates continues to be pushed out with no actual ETA. I bought a Jeep with 4x4 capability because I live in the mountains were it snows. This vehicle is now unsafe for me to drive in such conditions, especially with my newborn daughter in the vehicle with me.
Mfg Campaign: 11560196
Recall Date: Dec 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
I got 4 changed but still issue tires bad air pressure
Corrective Action:
I got 4 changed but still issue tires bad air pressure
Additional Notes:
I got 4 changed but still issue tires bad air pressure
Mfg Campaign: 11559837
Recall Date: Dec 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
I got 4 changed but still issue tires bad air pressure
Corrective Action:
I got 4 changed but still issue tires bad air pressure
Additional Notes:
I got 4 changed but still issue tires bad air pressure
Mfg Campaign: 11559837
Recall Date: Dec 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The following happens approximately 2-3 times per month for the last 2 years: While accelerating, my vehicle jerks/stalls. Vehicle has not completely died but there is hesitation when resuming driving. I have taken it to Malless Automotive here in Indianapolis in June 2022 and December 2023. Technicians could not determine cause. Vehicle did not jerk/stall during test drives by technicians. No warning lights occur prior to incidents.
Corrective Action:
The following happens approximately 2-3 times per month for the last 2 years: While accelerating, my vehicle jerks/stalls. Vehicle has not completely died but there is hesitation when resuming driving. I have taken it to Malless Automotive here in Indianapolis in June 2022 and December 2023. Technicians could not determine cause. Vehicle did not jerk/stall during test drives by technicians. No warning lights occur prior to incidents.
Additional Notes:
The following happens approximately 2-3 times per month for the last 2 years: While accelerating, my vehicle jerks/stalls. Vehicle has not completely died but there is hesitation when resuming driving. I have taken it to Malless Automotive here in Indianapolis in June 2022 and December 2023. Technicians could not determine cause. Vehicle did not jerk/stall during test drives by technicians. No warning lights occur prior to incidents.
Mfg Campaign: 11559955
Recall Date: Dec 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire Two the rear differential cracked leaking fluid could possibly lock rear wheels at speed
Corrective Action:
One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire Two the rear differential cracked leaking fluid could possibly lock rear wheels at speed
Additional Notes:
One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire Two the rear differential cracked leaking fluid could possibly lock rear wheels at speed
Mfg Campaign: 11559568
Recall Date: Dec 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire Two the rear differential cracked leaking fluid could possibly lock rear wheels at speed
Corrective Action:
One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire Two the rear differential cracked leaking fluid could possibly lock rear wheels at speed
Additional Notes:
One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire Two the rear differential cracked leaking fluid could possibly lock rear wheels at speed
Mfg Campaign: 11559568
Recall Date: Dec 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car continuously sends off the “Service shifter” warning across the screen. Many other cars the same year, make, and model have been recalled for the same exact thing, stating that the wiring harness for the shifter is faulty, but my specific car wasn’t on the recall list. I’ve taken it to my dealership many times and they can’t ever find anything immediately wrong with it. Once the warning pops up, you cannot clear it off of your screen until you shut your car off and turn it back on, hoping it doesn’t reappear. The dealership can’t ever give me a straight answer as to what’s wrong and can’t ever find anything wrong with it. They just take my word that the warning goes off. I’ve been dealing with this for over a year and it’s very frustrating.
Corrective Action:
My car continuously sends off the “Service shifter” warning across the screen. Many other cars the same year, make, and model have been recalled for the same exact thing, stating that the wiring harness for the shifter is faulty, but my specific car wasn’t on the recall list. I’ve taken it to my dealership many times and they can’t ever find anything immediately wrong with it. Once the warning pops up, you cannot clear it off of your screen until you shut your car off and turn it back on, hoping it doesn’t reappear. The dealership can’t ever give me a straight answer as to what’s wrong and can’t ever find anything wrong with it. They just take my word that the warning goes off. I’ve been dealing with this for over a year and it’s very frustrating.
Additional Notes:
My car continuously sends off the “Service shifter” warning across the screen. Many other cars the same year, make, and model have been recalled for the same exact thing, stating that the wiring harness for the shifter is faulty, but my specific car wasn’t on the recall list. I’ve taken it to my dealership many times and they can’t ever find anything immediately wrong with it. Once the warning pops up, you cannot clear it off of your screen until you shut your car off and turn it back on, hoping it doesn’t reappear. The dealership can’t ever give me a straight answer as to what’s wrong and can’t ever find anything wrong with it. They just take my word that the warning goes off. I’ve been dealing with this for over a year and it’s very frustrating.
Mfg Campaign: 11558457
Recall Date: Dec 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Start driving the vehicle multiple times during the operation you get a service airbag message with a code / dtc of b0020-13 which FCA put out a TSB for but when you do take the car in the code is not stored in memory, so they refused to repair it
Corrective Action:
Start driving the vehicle multiple times during the operation you get a service airbag message with a code / dtc of b0020-13 which FCA put out a TSB for but when you do take the car in the code is not stored in memory, so they refused to repair it
Additional Notes:
Start driving the vehicle multiple times during the operation you get a service airbag message with a code / dtc of b0020-13 which FCA put out a TSB for but when you do take the car in the code is not stored in memory, so they refused to repair it
Mfg Campaign: 11558022
Recall Date: Dec 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11557456
Recall Date: Nov 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while his daughter was driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train) and 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while his daughter was driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train) and 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while his daughter was driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train) and 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 80,000.
Mfg Campaign: 11556967
Recall Date: Nov 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle is losing power. Sometimes all dash lights will flash then die. Sometimes I stop at a stop sigh and it just loses power. Sometimes while driving it will just lose power in the middle of the road causing a huge safety concern.
Corrective Action:
The vehicle is losing power. Sometimes all dash lights will flash then die. Sometimes I stop at a stop sigh and it just loses power. Sometimes while driving it will just lose power in the middle of the road causing a huge safety concern.
Additional Notes:
The vehicle is losing power. Sometimes all dash lights will flash then die. Sometimes I stop at a stop sigh and it just loses power. Sometimes while driving it will just lose power in the middle of the road causing a huge safety concern.
Mfg Campaign: 11556876
Recall Date: Nov 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4X4 warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V302000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4X4 warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V302000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4X4 warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V302000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
Mfg Campaign: 11554366
Recall Date: Nov 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD intermittently failed, causing the rear tires to not engage. The 4WD warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 140,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD intermittently failed, causing the rear tires to not engage. The 4WD warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 140,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD intermittently failed, causing the rear tires to not engage. The 4WD warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 140,000.
Mfg Campaign: 11553992
Recall Date: Nov 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Park brake service warning is flashing on. This is also engaging the park brake and unable to disengage it.
Corrective Action:
Park brake service warning is flashing on. This is also engaging the park brake and unable to disengage it.
Additional Notes:
Park brake service warning is flashing on. This is also engaging the park brake and unable to disengage it.
Mfg Campaign: 11553721
Recall Date: Nov 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving out of a parking space, the electronic parking brake engaged inadvertently, and the vehicle stopped. The contact stated that the parking brake lever was independently lifted, and the parking brake indicator light was illuminated. The contact stated that the failure recurred several times while reversing. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving out of a parking space, the electronic parking brake engaged inadvertently, and the vehicle stopped. The contact stated that the parking brake lever was independently lifted, and the parking brake indicator light was illuminated. The contact stated that the failure recurred several times while reversing. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving out of a parking space, the electronic parking brake engaged inadvertently, and the vehicle stopped. The contact stated that the parking brake lever was independently lifted, and the parking brake indicator light was illuminated. The contact stated that the failure recurred several times while reversing. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 65,000.
Mfg Campaign: 11553837
Recall Date: Nov 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11553224
Recall Date: Nov 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11553224
Recall Date: Nov 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 30 MPH and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. The contact stated that the vehicle went into LIMP Mode and became inoperable. The check engine warning light and the Service Transmission warning light illuminated. The contact was unable to pull to the side of the road. The contact shifted into park (P). The vehicle was towed to the residence. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22009 (Parking Brake). The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 30 MPH and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. The contact stated that the vehicle went into LIMP Mode and became inoperable. The check engine warning light and the Service Transmission warning light illuminated. The contact was unable to pull to the side of the road. The contact shifted into park (P). The vehicle was towed to the residence. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22009 (Parking Brake). The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 30 MPH and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. The contact stated that the vehicle went into LIMP Mode and became inoperable. The check engine warning light and the Service Transmission warning light illuminated. The contact was unable to pull to the side of the road. The contact shifted into park (P). The vehicle was towed to the residence. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22009 (Parking Brake). The failure mileage was approximately 103,000.
Mfg Campaign: 11552212
Recall Date: Oct 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 30 MPH and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. The contact stated that the vehicle went into LIMP Mode and became inoperable. The check engine warning light and the Service Transmission warning light illuminated. The contact was unable to pull to the side of the road. The contact shifted into park (P). The vehicle was towed to the residence. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22009 (Parking Brake). The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 30 MPH and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. The contact stated that the vehicle went into LIMP Mode and became inoperable. The check engine warning light and the Service Transmission warning light illuminated. The contact was unable to pull to the side of the road. The contact shifted into park (P). The vehicle was towed to the residence. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22009 (Parking Brake). The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 30 MPH and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. The contact stated that the vehicle went into LIMP Mode and became inoperable. The check engine warning light and the Service Transmission warning light illuminated. The contact was unable to pull to the side of the road. The contact shifted into park (P). The vehicle was towed to the residence. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22009 (Parking Brake). The failure mileage was approximately 103,000.
Mfg Campaign: 11552212
Recall Date: Oct 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? I am currently experiencing a PTU error that is a common issue with most jeeps, such as mine. I did a recall check and there is a recall for the same error; however, my jeep VIN does not qualify for it. Nor does it qualify for the extended warranty that is out there for the powertrain unit. This common jeep issue with the ptu has been causing a decrease in acceleration for quite some time. I took it into Jeep and they said a flash update had already done; however, the next step was to install the PTU hard drive. This was quoted between $3-$4k. After doing some research, I discovered that there was a recall for the same part but my VIN does not qualify for it. At the same time I discovered that there is an extended warranty for the PTU; however, my VIN does not qualify for it. How was your safety or the safety of others put at risk? There has been a decrease in power when accelerating, especially when driving on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I took it into my local jeep to get it diagnosed and they confirmed it is a PTU error. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, just Jeep. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There is a "SVC 4WD" light that was turned on when this started happening.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? I am currently experiencing a PTU error that is a common issue with most jeeps, such as mine. I did a recall check and there is a recall for the same error; however, my jeep VIN does not qualify for it. Nor does it qualify for the extended warranty that is out there for the powertrain unit. This common jeep issue with the ptu has been causing a decrease in acceleration for quite some time. I took it into Jeep and they said a flash update had already done; however, the next step was to install the PTU hard drive. This was quoted between $3-$4k. After doing some research, I discovered that there was a recall for the same part but my VIN does not qualify for it. At the same time I discovered that there is an extended warranty for the PTU; however, my VIN does not qualify for it. How was your safety or the safety of others put at risk? There has been a decrease in power when accelerating, especially when driving on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I took it into my local jeep to get it diagnosed and they confirmed it is a PTU error. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, just Jeep. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There is a "SVC 4WD" light that was turned on when this started happening.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? I am currently experiencing a PTU error that is a common issue with most jeeps, such as mine. I did a recall check and there is a recall for the same error; however, my jeep VIN does not qualify for it. Nor does it qualify for the extended warranty that is out there for the powertrain unit. This common jeep issue with the ptu has been causing a decrease in acceleration for quite some time. I took it into Jeep and they said a flash update had already done; however, the next step was to install the PTU hard drive. This was quoted between $3-$4k. After doing some research, I discovered that there was a recall for the same part but my VIN does not qualify for it. At the same time I discovered that there is an extended warranty for the PTU; however, my VIN does not qualify for it. How was your safety or the safety of others put at risk? There has been a decrease in power when accelerating, especially when driving on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I took it into my local jeep to get it diagnosed and they confirmed it is a PTU error. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, just Jeep. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There is a "SVC 4WD" light that was turned on when this started happening.
Mfg Campaign: 11552230
Recall Date: Oct 27, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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