Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Engine light came on oil light came on. Had it checked..oil is leaking from the housing directly onto the engine could cause fire.
Corrective Action:
Engine light came on oil light came on. Had it checked..oil is leaking from the housing directly onto the engine could cause fire.
Additional Notes:
Engine light came on oil light came on. Had it checked..oil is leaking from the housing directly onto the engine could cause fire.
Mfg Campaign: 11565600
Recall Date: Jan 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power. Additionally, while the vehicle was turned off, the contact received notifications that the vehicle was losing power. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 88,193.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power. Additionally, while the vehicle was turned off, the contact received notifications that the vehicle was losing power. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 88,193.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power. Additionally, while the vehicle was turned off, the contact received notifications that the vehicle was losing power. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 88,193.
Mfg Campaign: 11564446
Recall Date: Jan 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Service 4WD light came on. Car has driven with irregularities at times accelerating. Took to dealership and they said the PTU is bad with no way to get the parts till the end of February 2024.
Corrective Action:
Service 4WD light came on. Car has driven with irregularities at times accelerating. Took to dealership and they said the PTU is bad with no way to get the parts till the end of February 2024.
Additional Notes:
Service 4WD light came on. Car has driven with irregularities at times accelerating. Took to dealership and they said the PTU is bad with no way to get the parts till the end of February 2024.
Mfg Campaign: 11564137
Recall Date: Jan 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that after his wife shifted the gear selector to park, the vehicle continued to roll forward. The parking brake was activated to stop the vehicle from rolling. After restarting the vehicle, the message "Service Four Wheel Drive" remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the Power Transfer Unit (PTU) was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that the vehicle had experienced te failure listed in the recall. The failure mileage was 135,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that after his wife shifted the gear selector to park, the vehicle continued to roll forward. The parking brake was activated to stop the vehicle from rolling. After restarting the vehicle, the message "Service Four Wheel Drive" remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the Power Transfer Unit (PTU) was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that the vehicle had experienced te failure listed in the recall. The failure mileage was 135,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that after his wife shifted the gear selector to park, the vehicle continued to roll forward. The parking brake was activated to stop the vehicle from rolling. After restarting the vehicle, the message "Service Four Wheel Drive" remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the Power Transfer Unit (PTU) was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that the vehicle had experienced te failure listed in the recall. The failure mileage was 135,000.
Mfg Campaign: 11564202
Recall Date: Jan 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While I am driving my car feels like it shifts into neutral but I am still in park. no control of car and breaks. Then the dash says "Shift into P then select desired gear". The only was to get the car moving again is to shut it down and restart it. When I do this it makes a loud sound. This very dangerous as I do not have control of the car and it happens without warning. No errors, check engine light or anything. I have scheduled an appointment at the dealership but i cannot get an appointment for about a month.
Corrective Action:
While I am driving my car feels like it shifts into neutral but I am still in park. no control of car and breaks. Then the dash says "Shift into P then select desired gear". The only was to get the car moving again is to shut it down and restart it. When I do this it makes a loud sound. This very dangerous as I do not have control of the car and it happens without warning. No errors, check engine light or anything. I have scheduled an appointment at the dealership but i cannot get an appointment for about a month.
Additional Notes:
While I am driving my car feels like it shifts into neutral but I am still in park. no control of car and breaks. Then the dash says "Shift into P then select desired gear". The only was to get the car moving again is to shut it down and restart it. When I do this it makes a loud sound. This very dangerous as I do not have control of the car and it happens without warning. No errors, check engine light or anything. I have scheduled an appointment at the dealership but i cannot get an appointment for about a month.
Mfg Campaign: 11563715
Recall Date: Jan 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While I am driving my car feels like it shifts into neutral but I am still in park. no control of car and breaks. Then the dash says "Shift into P then select desired gear". The only was to get the car moving again is to shut it down and restart it. When I do this it makes a loud sound. This very dangerous as I do not have control of the car and it happens without warning. No errors, check engine light or anything. I have scheduled an appointment at the dealership but i cannot get an appointment for about a month.
Corrective Action:
While I am driving my car feels like it shifts into neutral but I am still in park. no control of car and breaks. Then the dash says "Shift into P then select desired gear". The only was to get the car moving again is to shut it down and restart it. When I do this it makes a loud sound. This very dangerous as I do not have control of the car and it happens without warning. No errors, check engine light or anything. I have scheduled an appointment at the dealership but i cannot get an appointment for about a month.
Additional Notes:
While I am driving my car feels like it shifts into neutral but I am still in park. no control of car and breaks. Then the dash says "Shift into P then select desired gear". The only was to get the car moving again is to shut it down and restart it. When I do this it makes a loud sound. This very dangerous as I do not have control of the car and it happens without warning. No errors, check engine light or anything. I have scheduled an appointment at the dealership but i cannot get an appointment for about a month.
Mfg Campaign: 11563715
Recall Date: Jan 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The service 4w drive indicator came on on the vehicle while I was driving in light snow of about 1 inch. I was unable to stop because the wheels spun and felt like they were not spinning in sync. I spun out and narrowly missed hitting 3 cars. My wheels spun wildly and the jeep picked up speed as I tried to stop. Luckily I did not hit anything. A few days later I was then driving and experienced a loss in power while the rpm surged very high and the whole vehicle shook and lurched forward. I have taken the vehicle to the jeep dealer and was told it will cost $2700 to repair the vehicle because my PTU is not covered under the recall that is on vehicles oof the same year for the PTU and manufactured during the time the PTU is being recalled for. The dealers explanation is that not enough of the vehicles with my power transfer unit have had it fail in order for them to cover it. There is also a 6-8 week wait to have the repair done. I am afraid to drive my own vehicle on snow or wet roads since I don’t want to lose control.
Corrective Action:
The service 4w drive indicator came on on the vehicle while I was driving in light snow of about 1 inch. I was unable to stop because the wheels spun and felt like they were not spinning in sync. I spun out and narrowly missed hitting 3 cars. My wheels spun wildly and the jeep picked up speed as I tried to stop. Luckily I did not hit anything. A few days later I was then driving and experienced a loss in power while the rpm surged very high and the whole vehicle shook and lurched forward. I have taken the vehicle to the jeep dealer and was told it will cost $2700 to repair the vehicle because my PTU is not covered under the recall that is on vehicles oof the same year for the PTU and manufactured during the time the PTU is being recalled for. The dealers explanation is that not enough of the vehicles with my power transfer unit have had it fail in order for them to cover it. There is also a 6-8 week wait to have the repair done. I am afraid to drive my own vehicle on snow or wet roads since I don’t want to lose control.
Additional Notes:
The service 4w drive indicator came on on the vehicle while I was driving in light snow of about 1 inch. I was unable to stop because the wheels spun and felt like they were not spinning in sync. I spun out and narrowly missed hitting 3 cars. My wheels spun wildly and the jeep picked up speed as I tried to stop. Luckily I did not hit anything. A few days later I was then driving and experienced a loss in power while the rpm surged very high and the whole vehicle shook and lurched forward. I have taken the vehicle to the jeep dealer and was told it will cost $2700 to repair the vehicle because my PTU is not covered under the recall that is on vehicles oof the same year for the PTU and manufactured during the time the PTU is being recalled for. The dealers explanation is that not enough of the vehicles with my power transfer unit have had it fail in order for them to cover it. There is also a 6-8 week wait to have the repair done. I am afraid to drive my own vehicle on snow or wet roads since I don’t want to lose control.
Mfg Campaign: 11563868
Recall Date: Jan 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.
Corrective Action:
The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.
Additional Notes:
The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.
Mfg Campaign: 11563172
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.
Corrective Action:
The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.
Additional Notes:
The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.
Mfg Campaign: 11563172
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Corrective Action:
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Additional Notes:
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Mfg Campaign: 11561671
Recall Date: Dec 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Corrective Action:
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Additional Notes:
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Mfg Campaign: 11561671
Recall Date: Dec 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Corrective Action:
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Additional Notes:
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Mfg Campaign: 11561671
Recall Date: Dec 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the service 4WD drive warning light illuminated momentarily and then disappeared. The vehicle was taken to the local dealer, where it was diagnosed that the power take-off unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number 23V302000 (Power Train). The failure mileage was approximately 50,500. The VIN was not available.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the service 4WD drive warning light illuminated momentarily and then disappeared. The vehicle was taken to the local dealer, where it was diagnosed that the power take-off unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number 23V302000 (Power Train). The failure mileage was approximately 50,500. The VIN was not available.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the service 4WD drive warning light illuminated momentarily and then disappeared. The vehicle was taken to the local dealer, where it was diagnosed that the power take-off unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number 23V302000 (Power Train). The failure mileage was approximately 50,500. The VIN was not available.
Mfg Campaign: 11560937
Recall Date: Dec 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Corrective Action:
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Additional Notes:
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Mfg Campaign: 11560753
Recall Date: Dec 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Corrective Action:
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Additional Notes:
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Mfg Campaign: 11560753
Recall Date: Dec 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Corrective Action:
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Additional Notes:
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Mfg Campaign: 11560753
Recall Date: Dec 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving my car and as I was driving my car shut off and would not turn back on. Right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (P,R,D,N) I was reading that the shifter should last as long as your car does and this is a big safety issue
Corrective Action:
I was driving my car and as I was driving my car shut off and would not turn back on. Right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (P,R,D,N) I was reading that the shifter should last as long as your car does and this is a big safety issue
Additional Notes:
I was driving my car and as I was driving my car shut off and would not turn back on. Right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (P,R,D,N) I was reading that the shifter should last as long as your car does and this is a big safety issue
Mfg Campaign: 11560495
Recall Date: Dec 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving my car and as I was driving my car shut off and would not turn back on. Right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (P,R,D,N) I was reading that the shifter should last as long as your car does and this is a big safety issue
Corrective Action:
I was driving my car and as I was driving my car shut off and would not turn back on. Right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (P,R,D,N) I was reading that the shifter should last as long as your car does and this is a big safety issue
Additional Notes:
I was driving my car and as I was driving my car shut off and would not turn back on. Right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (P,R,D,N) I was reading that the shifter should last as long as your car does and this is a big safety issue
Mfg Campaign: 11560495
Recall Date: Dec 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the "Service 4WD" message was displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the "Service 4WD" message was displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the "Service 4WD" message was displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Mfg Campaign: 11560330
Recall Date: Dec 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Unfortunately, the PTU (power transfer unit) needs to be replaced in my vehicle. Jeep previously issued a recall for this same part for 25,000 + similar vehicles with the same part due to it being defective. My vehicle was not included in the recall. I have been advised by both a Jeep dealership and an independent licensed technician to not drive the vehicle as if it completely fails the transmission will get stuck in neutral and not even be able to be parked safely. Due to numerous ongoing issues with this part, it is currently on national back-order with over 4500 units on back-order. There is no ETA on when there will be availability of the part. I did contact the Jeep 800 customer service number and was denied any assistance. I am now having to pay $250/week to rent a vehicle and cannot get the Jeep repaired.
Corrective Action:
Unfortunately, the PTU (power transfer unit) needs to be replaced in my vehicle. Jeep previously issued a recall for this same part for 25,000 + similar vehicles with the same part due to it being defective. My vehicle was not included in the recall. I have been advised by both a Jeep dealership and an independent licensed technician to not drive the vehicle as if it completely fails the transmission will get stuck in neutral and not even be able to be parked safely. Due to numerous ongoing issues with this part, it is currently on national back-order with over 4500 units on back-order. There is no ETA on when there will be availability of the part. I did contact the Jeep 800 customer service number and was denied any assistance. I am now having to pay $250/week to rent a vehicle and cannot get the Jeep repaired.
Additional Notes:
Unfortunately, the PTU (power transfer unit) needs to be replaced in my vehicle. Jeep previously issued a recall for this same part for 25,000 + similar vehicles with the same part due to it being defective. My vehicle was not included in the recall. I have been advised by both a Jeep dealership and an independent licensed technician to not drive the vehicle as if it completely fails the transmission will get stuck in neutral and not even be able to be parked safely. Due to numerous ongoing issues with this part, it is currently on national back-order with over 4500 units on back-order. There is no ETA on when there will be availability of the part. I did contact the Jeep 800 customer service number and was denied any assistance. I am now having to pay $250/week to rent a vehicle and cannot get the Jeep repaired.
Mfg Campaign: 11560108
Recall Date: Dec 14, 2023
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