Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2017 Tucson and Sonata Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 209
Recall Date: Sep 17, 2021
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 195
Recall Date: Sep 4, 2020
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 153
Recall Date: Nov 21, 2016
Consumer Complaints
1.3K ComplaintsHyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Hyundai Tucson. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to the dealer who stated that the air bag failed and in the event of a crash the air bag would not deploy. The vehicle had not been repaired. The manufacturer was made aware of the issue who referred the contact back to the dealer. The approximate failure mileage was 72,000.
Corrective Action:
The contact owns a 2017 Hyundai Tucson. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to the dealer who stated that the air bag failed and in the event of a crash the air bag would not deploy. The vehicle had not been repaired. The manufacturer was made aware of the issue who referred the contact back to the dealer. The approximate failure mileage was 72,000.
Additional Notes:
The contact owns a 2017 Hyundai Tucson. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to the dealer who stated that the air bag failed and in the event of a crash the air bag would not deploy. The vehicle had not been repaired. The manufacturer was made aware of the issue who referred the contact back to the dealer. The approximate failure mileage was 72,000.
Mfg Campaign: 11439497
Recall Date: Nov 5, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Catastrophic engine failure on a highway in which the engine seized and a connecting rod was ejected outside of the engine and through the crankcase.
Corrective Action:
Catastrophic engine failure on a highway in which the engine seized and a connecting rod was ejected outside of the engine and through the crankcase.
Additional Notes:
Catastrophic engine failure on a highway in which the engine seized and a connecting rod was ejected outside of the engine and through the crankcase.
Mfg Campaign: 11439351
Recall Date: Nov 4, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Tucson. The contact stated that while operating the vehicle, a screeching type noise was present coming from the front of the vehicle. While driving approximately 70 mph smoke was suddenly present coming from under the hood. After stopping the engine compartment became engulfed in flames. The fire department was called to the scene and extinguished the flames. A fire and a police report were taken and the vehicle was towed away. The local dealer was contacted regarding the failure. The manufacturer was not notified. The failure mileage was 87,000.
Corrective Action:
The contact owns a 2017 Hyundai Tucson. The contact stated that while operating the vehicle, a screeching type noise was present coming from the front of the vehicle. While driving approximately 70 mph smoke was suddenly present coming from under the hood. After stopping the engine compartment became engulfed in flames. The fire department was called to the scene and extinguished the flames. A fire and a police report were taken and the vehicle was towed away. The local dealer was contacted regarding the failure. The manufacturer was not notified. The failure mileage was 87,000.
Additional Notes:
The contact owns a 2017 Hyundai Tucson. The contact stated that while operating the vehicle, a screeching type noise was present coming from the front of the vehicle. While driving approximately 70 mph smoke was suddenly present coming from under the hood. After stopping the engine compartment became engulfed in flames. The fire department was called to the scene and extinguished the flames. A fire and a police report were taken and the vehicle was towed away. The local dealer was contacted regarding the failure. The manufacturer was not notified. The failure mileage was 87,000.
Mfg Campaign: 11438492
Recall Date: Oct 28, 2021
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
2017 Tucson Limited 1.6L power train malfunction due to vehicle’s dual clutch transmission. While accelerating, the vehicle frequently pauses, best described as a frozen hesitation of failed movement. During this hesitation, the vehicle’s RPMs will be very high. After approximately 3-6 seconds, the vehicle begins to move rapidly in a jerking motion, often with enough torque to push the driver’s back to the seat. This malfunction is extremely unsafe and scary, especially when it occurs while driving through intersections and when merging with traffic. The manufacturer has said this issue is only related to a computer update. There are no warning lights or alarms when this malfunction occurs. Recently, the check engine light turned on and now has a transmission error code: unable to engage first gear. This malfunction has occurred since I bought the new vehicle. For additional context, I change the oil every 4,000 - 5,000 miles, along with all filters and other fluids when recommended, and use quality gas. Routine maintenance has been performed by an independent repair facility. Services performed are protected by federal law from manufacturer implying or denying warranty service because of this (Magnussen-Moss Act, Title 15, Chapter 50, Section 2301-3312).
Corrective Action:
2017 Tucson Limited 1.6L power train malfunction due to vehicle’s dual clutch transmission. While accelerating, the vehicle frequently pauses, best described as a frozen hesitation of failed movement. During this hesitation, the vehicle’s RPMs will be very high. After approximately 3-6 seconds, the vehicle begins to move rapidly in a jerking motion, often with enough torque to push the driver’s back to the seat. This malfunction is extremely unsafe and scary, especially when it occurs while driving through intersections and when merging with traffic. The manufacturer has said this issue is only related to a computer update. There are no warning lights or alarms when this malfunction occurs. Recently, the check engine light turned on and now has a transmission error code: unable to engage first gear. This malfunction has occurred since I bought the new vehicle. For additional context, I change the oil every 4,000 - 5,000 miles, along with all filters and other fluids when recommended, and use quality gas. Routine maintenance has been performed by an independent repair facility. Services performed are protected by federal law from manufacturer implying or denying warranty service because of this (Magnussen-Moss Act, Title 15, Chapter 50, Section 2301-3312).
Additional Notes:
2017 Tucson Limited 1.6L power train malfunction due to vehicle’s dual clutch transmission. While accelerating, the vehicle frequently pauses, best described as a frozen hesitation of failed movement. During this hesitation, the vehicle’s RPMs will be very high. After approximately 3-6 seconds, the vehicle begins to move rapidly in a jerking motion, often with enough torque to push the driver’s back to the seat. This malfunction is extremely unsafe and scary, especially when it occurs while driving through intersections and when merging with traffic. The manufacturer has said this issue is only related to a computer update. There are no warning lights or alarms when this malfunction occurs. Recently, the check engine light turned on and now has a transmission error code: unable to engage first gear. This malfunction has occurred since I bought the new vehicle. For additional context, I change the oil every 4,000 - 5,000 miles, along with all filters and other fluids when recommended, and use quality gas. Routine maintenance has been performed by an independent repair facility. Services performed are protected by federal law from manufacturer implying or denying warranty service because of this (Magnussen-Moss Act, Title 15, Chapter 50, Section 2301-3312).
Mfg Campaign: 11438435
Recall Date: Oct 27, 2021
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle had an engine failure. I was driving the Vehicle and suddenly the oil pressure light came on, loud noises came from the engine rapidly came after the oil pressure light, and the car stalled out within a minute of the oil pressure light coming on. Judging by the sounds, I believe there was a catastrophic engine failure. This situation appears to be exactly as described in NHTSA Recall # 21V727000. Since this recall was issued, Hyundai has not provided any notice to people that such a major safety issue had potential to occur. The vehicle has been towed to a Hyundai Dealership. However, neither the Hyundai dealership nor Hyundai can provide any meaningful communication other than they would begin their inspection of the vehicle in as soon as one month from when they vehicle was placed in their possession, however, given the exact circumstance described in NHTSA Recall # 21V727000 is what took placed, I find it difficult to believe that any other situation could have lead to this engine failure for a vehicle that is just approaching 50,000 miles
Corrective Action:
My vehicle had an engine failure. I was driving the Vehicle and suddenly the oil pressure light came on, loud noises came from the engine rapidly came after the oil pressure light, and the car stalled out within a minute of the oil pressure light coming on. Judging by the sounds, I believe there was a catastrophic engine failure. This situation appears to be exactly as described in NHTSA Recall # 21V727000. Since this recall was issued, Hyundai has not provided any notice to people that such a major safety issue had potential to occur. The vehicle has been towed to a Hyundai Dealership. However, neither the Hyundai dealership nor Hyundai can provide any meaningful communication other than they would begin their inspection of the vehicle in as soon as one month from when they vehicle was placed in their possession, however, given the exact circumstance described in NHTSA Recall # 21V727000 is what took placed, I find it difficult to believe that any other situation could have lead to this engine failure for a vehicle that is just approaching 50,000 miles
Additional Notes:
My vehicle had an engine failure. I was driving the Vehicle and suddenly the oil pressure light came on, loud noises came from the engine rapidly came after the oil pressure light, and the car stalled out within a minute of the oil pressure light coming on. Judging by the sounds, I believe there was a catastrophic engine failure. This situation appears to be exactly as described in NHTSA Recall # 21V727000. Since this recall was issued, Hyundai has not provided any notice to people that such a major safety issue had potential to occur. The vehicle has been towed to a Hyundai Dealership. However, neither the Hyundai dealership nor Hyundai can provide any meaningful communication other than they would begin their inspection of the vehicle in as soon as one month from when they vehicle was placed in their possession, however, given the exact circumstance described in NHTSA Recall # 21V727000 is what took placed, I find it difficult to believe that any other situation could have lead to this engine failure for a vehicle that is just approaching 50,000 miles
Mfg Campaign: 11438293
Recall Date: Oct 26, 2021
Hyundai Motor America
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Potential Consequences:
Purchased my 2017 Hyundai Tucson 1.6 Turbo SUV in mid-July 2021 from CarMAX. Brought it into their service department because it seemed like the battery was dying due to the car not wanting to start/turn over, or turning over veeeerrrry slowly, while holding down the push-button start. CarMAX replaced the battery and checked over the acceleration issues I also reported. At that time (July), the vehicle had also randomly opened it's trunk, with no outside communication to do so. At first I thought it was a fluke, but it's been happening so often lately (now October 2021) that now my husband is constantly checking to make sure the trunk is closed-because the key fobs will be hanging up/away from people/out of pockets but the trunk will still open randomly. TODAY, 25OCT2021, I got a phone call from my husband while I'm at work-telling me that while he was driving our son to work, the trunk decided to RANDOMLY OPEN WHILE DRIVING DOWN THE ROAD, spilling all the contents of my trunk out onto the highway!! This is clearly some kind of electrical issue, that I see other Hyundai owners have been experiencing since AT LEAST 2011-and not all Tucsons, either! When calling around to various mechanics (because the car is, of course, out of warranty), its going to be at least $150 to diagnose the problem (not including FIXING it), and I have to either sit and wait all day for the fix to be done (IF it can be fixed same day!) and be without my only vehicle. This seems to be a recurring issue with Hyundai vehicles, which is quite sad, because I've owned Hyundais before and they were WONDERFUL cars. I would hate to have reached the end of my relationship with Hyundai after seeing all the ELECTRICAL issues that seem to be popping up everywhere, causing fires, causing people's cars to randomly STOP and/or TURN OFF in traffic (have had that happen also, with a Toyota), vehicle FIRES, lights burning so hot they melt their housings, etc. THESE ARE *ALL* ELECTRICAL/WIRING HARNESS RELATED!
Corrective Action:
Purchased my 2017 Hyundai Tucson 1.6 Turbo SUV in mid-July 2021 from CarMAX. Brought it into their service department because it seemed like the battery was dying due to the car not wanting to start/turn over, or turning over veeeerrrry slowly, while holding down the push-button start. CarMAX replaced the battery and checked over the acceleration issues I also reported. At that time (July), the vehicle had also randomly opened it's trunk, with no outside communication to do so. At first I thought it was a fluke, but it's been happening so often lately (now October 2021) that now my husband is constantly checking to make sure the trunk is closed-because the key fobs will be hanging up/away from people/out of pockets but the trunk will still open randomly. TODAY, 25OCT2021, I got a phone call from my husband while I'm at work-telling me that while he was driving our son to work, the trunk decided to RANDOMLY OPEN WHILE DRIVING DOWN THE ROAD, spilling all the contents of my trunk out onto the highway!! This is clearly some kind of electrical issue, that I see other Hyundai owners have been experiencing since AT LEAST 2011-and not all Tucsons, either! When calling around to various mechanics (because the car is, of course, out of warranty), its going to be at least $150 to diagnose the problem (not including FIXING it), and I have to either sit and wait all day for the fix to be done (IF it can be fixed same day!) and be without my only vehicle. This seems to be a recurring issue with Hyundai vehicles, which is quite sad, because I've owned Hyundais before and they were WONDERFUL cars. I would hate to have reached the end of my relationship with Hyundai after seeing all the ELECTRICAL issues that seem to be popping up everywhere, causing fires, causing people's cars to randomly STOP and/or TURN OFF in traffic (have had that happen also, with a Toyota), vehicle FIRES, lights burning so hot they melt their housings, etc. THESE ARE *ALL* ELECTRICAL/WIRING HARNESS RELATED!
Additional Notes:
Purchased my 2017 Hyundai Tucson 1.6 Turbo SUV in mid-July 2021 from CarMAX. Brought it into their service department because it seemed like the battery was dying due to the car not wanting to start/turn over, or turning over veeeerrrry slowly, while holding down the push-button start. CarMAX replaced the battery and checked over the acceleration issues I also reported. At that time (July), the vehicle had also randomly opened it's trunk, with no outside communication to do so. At first I thought it was a fluke, but it's been happening so often lately (now October 2021) that now my husband is constantly checking to make sure the trunk is closed-because the key fobs will be hanging up/away from people/out of pockets but the trunk will still open randomly. TODAY, 25OCT2021, I got a phone call from my husband while I'm at work-telling me that while he was driving our son to work, the trunk decided to RANDOMLY OPEN WHILE DRIVING DOWN THE ROAD, spilling all the contents of my trunk out onto the highway!! This is clearly some kind of electrical issue, that I see other Hyundai owners have been experiencing since AT LEAST 2011-and not all Tucsons, either! When calling around to various mechanics (because the car is, of course, out of warranty), its going to be at least $150 to diagnose the problem (not including FIXING it), and I have to either sit and wait all day for the fix to be done (IF it can be fixed same day!) and be without my only vehicle. This seems to be a recurring issue with Hyundai vehicles, which is quite sad, because I've owned Hyundais before and they were WONDERFUL cars. I would hate to have reached the end of my relationship with Hyundai after seeing all the ELECTRICAL issues that seem to be popping up everywhere, causing fires, causing people's cars to randomly STOP and/or TURN OFF in traffic (have had that happen also, with a Toyota), vehicle FIRES, lights burning so hot they melt their housings, etc. THESE ARE *ALL* ELECTRICAL/WIRING HARNESS RELATED!
Mfg Campaign: 11438033
Recall Date: Oct 25, 2021
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Purchased my 2017 Hyundai Tucson 1.6 Turbo SUV in mid-July 2021 from CarMAX. Brought it into their service department because it seemed like the battery was dying due to the car not wanting to start/turn over, or turning over veeeerrrry slowly, while holding down the push-button start. CarMAX replaced the battery and checked over the acceleration issues I also reported. At that time (July), the vehicle had also randomly opened it's trunk, with no outside communication to do so. At first I thought it was a fluke, but it's been happening so often lately (now October 2021) that now my husband is constantly checking to make sure the trunk is closed-because the key fobs will be hanging up/away from people/out of pockets but the trunk will still open randomly. TODAY, 25OCT2021, I got a phone call from my husband while I'm at work-telling me that while he was driving our son to work, the trunk decided to RANDOMLY OPEN WHILE DRIVING DOWN THE ROAD, spilling all the contents of my trunk out onto the highway!! This is clearly some kind of electrical issue, that I see other Hyundai owners have been experiencing since AT LEAST 2011-and not all Tucsons, either! When calling around to various mechanics (because the car is, of course, out of warranty), its going to be at least $150 to diagnose the problem (not including FIXING it), and I have to either sit and wait all day for the fix to be done (IF it can be fixed same day!) and be without my only vehicle. This seems to be a recurring issue with Hyundai vehicles, which is quite sad, because I've owned Hyundais before and they were WONDERFUL cars. I would hate to have reached the end of my relationship with Hyundai after seeing all the ELECTRICAL issues that seem to be popping up everywhere, causing fires, causing people's cars to randomly STOP and/or TURN OFF in traffic (have had that happen also, with a Toyota), vehicle FIRES, lights burning so hot they melt their housings, etc. THESE ARE *ALL* ELECTRICAL/WIRING HARNESS RELATED!
Corrective Action:
Purchased my 2017 Hyundai Tucson 1.6 Turbo SUV in mid-July 2021 from CarMAX. Brought it into their service department because it seemed like the battery was dying due to the car not wanting to start/turn over, or turning over veeeerrrry slowly, while holding down the push-button start. CarMAX replaced the battery and checked over the acceleration issues I also reported. At that time (July), the vehicle had also randomly opened it's trunk, with no outside communication to do so. At first I thought it was a fluke, but it's been happening so often lately (now October 2021) that now my husband is constantly checking to make sure the trunk is closed-because the key fobs will be hanging up/away from people/out of pockets but the trunk will still open randomly. TODAY, 25OCT2021, I got a phone call from my husband while I'm at work-telling me that while he was driving our son to work, the trunk decided to RANDOMLY OPEN WHILE DRIVING DOWN THE ROAD, spilling all the contents of my trunk out onto the highway!! This is clearly some kind of electrical issue, that I see other Hyundai owners have been experiencing since AT LEAST 2011-and not all Tucsons, either! When calling around to various mechanics (because the car is, of course, out of warranty), its going to be at least $150 to diagnose the problem (not including FIXING it), and I have to either sit and wait all day for the fix to be done (IF it can be fixed same day!) and be without my only vehicle. This seems to be a recurring issue with Hyundai vehicles, which is quite sad, because I've owned Hyundais before and they were WONDERFUL cars. I would hate to have reached the end of my relationship with Hyundai after seeing all the ELECTRICAL issues that seem to be popping up everywhere, causing fires, causing people's cars to randomly STOP and/or TURN OFF in traffic (have had that happen also, with a Toyota), vehicle FIRES, lights burning so hot they melt their housings, etc. THESE ARE *ALL* ELECTRICAL/WIRING HARNESS RELATED!
Additional Notes:
Purchased my 2017 Hyundai Tucson 1.6 Turbo SUV in mid-July 2021 from CarMAX. Brought it into their service department because it seemed like the battery was dying due to the car not wanting to start/turn over, or turning over veeeerrrry slowly, while holding down the push-button start. CarMAX replaced the battery and checked over the acceleration issues I also reported. At that time (July), the vehicle had also randomly opened it's trunk, with no outside communication to do so. At first I thought it was a fluke, but it's been happening so often lately (now October 2021) that now my husband is constantly checking to make sure the trunk is closed-because the key fobs will be hanging up/away from people/out of pockets but the trunk will still open randomly. TODAY, 25OCT2021, I got a phone call from my husband while I'm at work-telling me that while he was driving our son to work, the trunk decided to RANDOMLY OPEN WHILE DRIVING DOWN THE ROAD, spilling all the contents of my trunk out onto the highway!! This is clearly some kind of electrical issue, that I see other Hyundai owners have been experiencing since AT LEAST 2011-and not all Tucsons, either! When calling around to various mechanics (because the car is, of course, out of warranty), its going to be at least $150 to diagnose the problem (not including FIXING it), and I have to either sit and wait all day for the fix to be done (IF it can be fixed same day!) and be without my only vehicle. This seems to be a recurring issue with Hyundai vehicles, which is quite sad, because I've owned Hyundais before and they were WONDERFUL cars. I would hate to have reached the end of my relationship with Hyundai after seeing all the ELECTRICAL issues that seem to be popping up everywhere, causing fires, causing people's cars to randomly STOP and/or TURN OFF in traffic (have had that happen also, with a Toyota), vehicle FIRES, lights burning so hot they melt their housings, etc. THESE ARE *ALL* ELECTRICAL/WIRING HARNESS RELATED!
Mfg Campaign: 11438033
Recall Date: Oct 25, 2021
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My back passenger door won't open from the inside. The door appears to be unlocked, but it doesn't open. I recently received notice that Hyundai has issued a warranty extension for the door latch on this model, so it's a known issue that's obviously quite common. It seems to me that a widespread door latch malfunction is a safety issue that would be better addressed with a recall. I appreciate that my current problem will be covered under warranty. But stories shared online from other owners would lead me to believe that my other doors are likely to fail as well, and the extended warranty is only good until 100,000 miles. That may sound generous, but if they know their door latch is faulty, they should be required to replace all 4 doors with a latch that's not likely to fail.
Corrective Action:
My back passenger door won't open from the inside. The door appears to be unlocked, but it doesn't open. I recently received notice that Hyundai has issued a warranty extension for the door latch on this model, so it's a known issue that's obviously quite common. It seems to me that a widespread door latch malfunction is a safety issue that would be better addressed with a recall. I appreciate that my current problem will be covered under warranty. But stories shared online from other owners would lead me to believe that my other doors are likely to fail as well, and the extended warranty is only good until 100,000 miles. That may sound generous, but if they know their door latch is faulty, they should be required to replace all 4 doors with a latch that's not likely to fail.
Additional Notes:
My back passenger door won't open from the inside. The door appears to be unlocked, but it doesn't open. I recently received notice that Hyundai has issued a warranty extension for the door latch on this model, so it's a known issue that's obviously quite common. It seems to me that a widespread door latch malfunction is a safety issue that would be better addressed with a recall. I appreciate that my current problem will be covered under warranty. But stories shared online from other owners would lead me to believe that my other doors are likely to fail as well, and the extended warranty is only good until 100,000 miles. That may sound generous, but if they know their door latch is faulty, they should be required to replace all 4 doors with a latch that's not likely to fail.
Mfg Campaign: 11437967
Recall Date: Oct 24, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Car stalled with no warning/check engine lights. There is still no fix. I don’t want to keep paying on a car that is going to cause an accident while driving! I’m lucky I wasn’t going at high speeds when it stalled. My children and myself could have died! No one ever called to do any testing but they knew about the recall in July when they told me about it. I’m very concerned that this will happen again even if they do “fix it” this is a problem on multiple vehicles from Kia and Hyundai.
Corrective Action:
Car stalled with no warning/check engine lights. There is still no fix. I don’t want to keep paying on a car that is going to cause an accident while driving! I’m lucky I wasn’t going at high speeds when it stalled. My children and myself could have died! No one ever called to do any testing but they knew about the recall in July when they told me about it. I’m very concerned that this will happen again even if they do “fix it” this is a problem on multiple vehicles from Kia and Hyundai.
Additional Notes:
Car stalled with no warning/check engine lights. There is still no fix. I don’t want to keep paying on a car that is going to cause an accident while driving! I’m lucky I wasn’t going at high speeds when it stalled. My children and myself could have died! No one ever called to do any testing but they knew about the recall in July when they told me about it. I’m very concerned that this will happen again even if they do “fix it” this is a problem on multiple vehicles from Kia and Hyundai.
Mfg Campaign: 11437758
Recall Date: Oct 22, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The wastegate on the turbo malfunctioned, causing the turbo to need a complete replacement. Prior to fixing the issue, the vehicle would not accelerate correctly. The vehicle was not capable of reaching highway speeds quickly. The engine warning light was on (low turbo boost) but it only came on once acceleration was affected. The mechanic shop has a photo of the failed wastegate and the bottom portion where it connects was completely broken off.
Corrective Action:
The wastegate on the turbo malfunctioned, causing the turbo to need a complete replacement. Prior to fixing the issue, the vehicle would not accelerate correctly. The vehicle was not capable of reaching highway speeds quickly. The engine warning light was on (low turbo boost) but it only came on once acceleration was affected. The mechanic shop has a photo of the failed wastegate and the bottom portion where it connects was completely broken off.
Additional Notes:
The wastegate on the turbo malfunctioned, causing the turbo to need a complete replacement. Prior to fixing the issue, the vehicle would not accelerate correctly. The vehicle was not capable of reaching highway speeds quickly. The engine warning light was on (low turbo boost) but it only came on once acceleration was affected. The mechanic shop has a photo of the failed wastegate and the bottom portion where it connects was completely broken off.
Mfg Campaign: 11437794
Recall Date: Oct 22, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Tucson. The contact stated that the oil level was low, and the vehicle was taken to the local dealer, and oil was added. The check engine warning light was illuminated. The contact received notification of NHTSA campaign number: 21V727000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact to pay for the repair and be reimbursed later. The approximate failure mileage was 60,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2017 Hyundai Tucson. The contact stated that the oil level was low, and the vehicle was taken to the local dealer, and oil was added. The check engine warning light was illuminated. The contact received notification of NHTSA campaign number: 21V727000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact to pay for the repair and be reimbursed later. The approximate failure mileage was 60,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2017 Hyundai Tucson. The contact stated that the oil level was low, and the vehicle was taken to the local dealer, and oil was added. The check engine warning light was illuminated. The contact received notification of NHTSA campaign number: 21V727000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact to pay for the repair and be reimbursed later. The approximate failure mileage was 60,000. Parts distribution disconnect.
Mfg Campaign: 11437455
Recall Date: Oct 20, 2021
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
EcoShift Dual Clutch Transmission does not always engage after full stop and may not engage at low speeds (4-6 mph). The vehicle to not always move when the accelerator pedal is pressed and may sputter until it finally engages but safety is jeopardized at intersections/stoplights where engine was asked to supply power and cuts out creating an otherwise unsafe scenario with oncoming traffic. This has happened on several occasions over the past year and has been documented in online forums. It was a known recall item on the previous year vehicle and was flagged by the NHSTA. Problem was not confirmed yet, awaiting appointment, but when we purchased the vehicle we were told it was normal for dual-clutch to behave this way. Issues are ongoing and re-occur randomly without warning .
Corrective Action:
EcoShift Dual Clutch Transmission does not always engage after full stop and may not engage at low speeds (4-6 mph). The vehicle to not always move when the accelerator pedal is pressed and may sputter until it finally engages but safety is jeopardized at intersections/stoplights where engine was asked to supply power and cuts out creating an otherwise unsafe scenario with oncoming traffic. This has happened on several occasions over the past year and has been documented in online forums. It was a known recall item on the previous year vehicle and was flagged by the NHSTA. Problem was not confirmed yet, awaiting appointment, but when we purchased the vehicle we were told it was normal for dual-clutch to behave this way. Issues are ongoing and re-occur randomly without warning .
Additional Notes:
EcoShift Dual Clutch Transmission does not always engage after full stop and may not engage at low speeds (4-6 mph). The vehicle to not always move when the accelerator pedal is pressed and may sputter until it finally engages but safety is jeopardized at intersections/stoplights where engine was asked to supply power and cuts out creating an otherwise unsafe scenario with oncoming traffic. This has happened on several occasions over the past year and has been documented in online forums. It was a known recall item on the previous year vehicle and was flagged by the NHSTA. Problem was not confirmed yet, awaiting appointment, but when we purchased the vehicle we were told it was normal for dual-clutch to behave this way. Issues are ongoing and re-occur randomly without warning .
Mfg Campaign: 11437476
Recall Date: Oct 20, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
My 2017 Hyundai Tucson 1.6 L Turbo has been stalling, bumping, knocking, and using copious amounts of oil for the past several months. I checked the oil level and discovered that the engine had nearly completely run out of oil. I immediately brought the vehicle to my local dealership and they seemed completely mystified by the problem. They advised that I run the car through an expensive oil consumption diagnostic test. I did not, opting instead to do some research myself. Lo and behold, I quickly discovered that both Hyundai corporate and local franchisees have been well aware of the issue for some time. It involves connecting rod bearing failure. A class action suit was filed over the issue in California federal court and Hyundai corporate agreed to fix the problem through a voluntary settlement. Unfortunately, that settlement only covered Tucson models before and after my model year. If you wish to learn more about this issue, it has its own website (HyundaiThetaEngine Settlement.com). To further complicate matters, Hyundai corporate has in the interim issued a voluntary recall for my model year 2017. Unfortunately, it appears my specific model may be excluded. I can be reached at [XXX] or at [XXX]. Please get back to me ASAP, preferably before my car completely runs out of oil and the engine explodes. Thank you for your time. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
My 2017 Hyundai Tucson 1.6 L Turbo has been stalling, bumping, knocking, and using copious amounts of oil for the past several months. I checked the oil level and discovered that the engine had nearly completely run out of oil. I immediately brought the vehicle to my local dealership and they seemed completely mystified by the problem. They advised that I run the car through an expensive oil consumption diagnostic test. I did not, opting instead to do some research myself. Lo and behold, I quickly discovered that both Hyundai corporate and local franchisees have been well aware of the issue for some time. It involves connecting rod bearing failure. A class action suit was filed over the issue in California federal court and Hyundai corporate agreed to fix the problem through a voluntary settlement. Unfortunately, that settlement only covered Tucson models before and after my model year. If you wish to learn more about this issue, it has its own website (HyundaiThetaEngine Settlement.com). To further complicate matters, Hyundai corporate has in the interim issued a voluntary recall for my model year 2017. Unfortunately, it appears my specific model may be excluded. I can be reached at [XXX] or at [XXX]. Please get back to me ASAP, preferably before my car completely runs out of oil and the engine explodes. Thank you for your time. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
My 2017 Hyundai Tucson 1.6 L Turbo has been stalling, bumping, knocking, and using copious amounts of oil for the past several months. I checked the oil level and discovered that the engine had nearly completely run out of oil. I immediately brought the vehicle to my local dealership and they seemed completely mystified by the problem. They advised that I run the car through an expensive oil consumption diagnostic test. I did not, opting instead to do some research myself. Lo and behold, I quickly discovered that both Hyundai corporate and local franchisees have been well aware of the issue for some time. It involves connecting rod bearing failure. A class action suit was filed over the issue in California federal court and Hyundai corporate agreed to fix the problem through a voluntary settlement. Unfortunately, that settlement only covered Tucson models before and after my model year. If you wish to learn more about this issue, it has its own website (HyundaiThetaEngine Settlement.com). To further complicate matters, Hyundai corporate has in the interim issued a voluntary recall for my model year 2017. Unfortunately, it appears my specific model may be excluded. I can be reached at [XXX] or at [XXX]. Please get back to me ASAP, preferably before my car completely runs out of oil and the engine explodes. Thank you for your time. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11437539
Recall Date: Oct 20, 2021
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When attempting to open the passenger side door after unlocking the car, the handle must be pulled numerous times. The door opens from the inside of the car with no issues, but cannot be opened from the outside. It started as three pills would open the door, but now it’s upward of 5-10 hard pulls to open the door from the outside of the vehicle. No warning lamps on the dash and only 37,000 miles. Not diagnosed by the manufacturer. This causes a major safety issue when needing to access the vehicle from the exterior and not being able to quickly or efficiently get into the vehicle.
Corrective Action:
When attempting to open the passenger side door after unlocking the car, the handle must be pulled numerous times. The door opens from the inside of the car with no issues, but cannot be opened from the outside. It started as three pills would open the door, but now it’s upward of 5-10 hard pulls to open the door from the outside of the vehicle. No warning lamps on the dash and only 37,000 miles. Not diagnosed by the manufacturer. This causes a major safety issue when needing to access the vehicle from the exterior and not being able to quickly or efficiently get into the vehicle.
Additional Notes:
When attempting to open the passenger side door after unlocking the car, the handle must be pulled numerous times. The door opens from the inside of the car with no issues, but cannot be opened from the outside. It started as three pills would open the door, but now it’s upward of 5-10 hard pulls to open the door from the outside of the vehicle. No warning lamps on the dash and only 37,000 miles. Not diagnosed by the manufacturer. This causes a major safety issue when needing to access the vehicle from the exterior and not being able to quickly or efficiently get into the vehicle.
Mfg Campaign: 11437279
Recall Date: Oct 19, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Tucson. The contact stated that her vehicle would stall upon the depression of the accelerator pedal after making a complete stop. There was no warning light illuminated. The contact had taken the vehicle to several dealers for assistance and was informed by each dealer that the failure was part of the normal vehicle operation. The manufacturer was informed of the failure and informed her that her vehicle was not included in NHTSA Campaign Number: 21V727000 (Engine). The vehicle was not repaired. The failure mileage was approximately 2,400.
Corrective Action:
The contact owns a 2017 Hyundai Tucson. The contact stated that her vehicle would stall upon the depression of the accelerator pedal after making a complete stop. There was no warning light illuminated. The contact had taken the vehicle to several dealers for assistance and was informed by each dealer that the failure was part of the normal vehicle operation. The manufacturer was informed of the failure and informed her that her vehicle was not included in NHTSA Campaign Number: 21V727000 (Engine). The vehicle was not repaired. The failure mileage was approximately 2,400.
Additional Notes:
The contact owns a 2017 Hyundai Tucson. The contact stated that her vehicle would stall upon the depression of the accelerator pedal after making a complete stop. There was no warning light illuminated. The contact had taken the vehicle to several dealers for assistance and was informed by each dealer that the failure was part of the normal vehicle operation. The manufacturer was informed of the failure and informed her that her vehicle was not included in NHTSA Campaign Number: 21V727000 (Engine). The vehicle was not repaired. The failure mileage was approximately 2,400.
Mfg Campaign: 11437343
Recall Date: Oct 19, 2021
Hyundai Motor America
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Hyundai Tucson. The contact stated while driving 30 MPH, the contact noticed that the ABS warning light was illuminated. The contact continued to drive to the destination. The contact took the vehicle to a local dealer who diagnosed the failure as the tail harness and lamp as well as the ABS sensor needed to be replaced. The vehicle was not yet repaired. The dealer was still awaiting the arrival of the part to repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 28,223.
Corrective Action:
The contact owns a 2017 Hyundai Tucson. The contact stated while driving 30 MPH, the contact noticed that the ABS warning light was illuminated. The contact continued to drive to the destination. The contact took the vehicle to a local dealer who diagnosed the failure as the tail harness and lamp as well as the ABS sensor needed to be replaced. The vehicle was not yet repaired. The dealer was still awaiting the arrival of the part to repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 28,223.
Additional Notes:
The contact owns a 2017 Hyundai Tucson. The contact stated while driving 30 MPH, the contact noticed that the ABS warning light was illuminated. The contact continued to drive to the destination. The contact took the vehicle to a local dealer who diagnosed the failure as the tail harness and lamp as well as the ABS sensor needed to be replaced. The vehicle was not yet repaired. The dealer was still awaiting the arrival of the part to repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 28,223.
Mfg Campaign: 11436794
Recall Date: Oct 14, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Tucson. The contact stated that while stopped at a stop sign the vehicle stalled. The contact stated while driving approximately 80 MPH, there was an abnormal knocking sound coming from the vehicle. The accelerator pedal was depressed however, the vehicle failed to move. The driver pulled over and noticed steam emerging from vehicle. There was a loud clicking noise. The vehicle was towed to the local dealer who requested the vehicle service records. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) however, the part was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 73,600.
Corrective Action:
The contact owns a 2017 Hyundai Tucson. The contact stated that while stopped at a stop sign the vehicle stalled. The contact stated while driving approximately 80 MPH, there was an abnormal knocking sound coming from the vehicle. The accelerator pedal was depressed however, the vehicle failed to move. The driver pulled over and noticed steam emerging from vehicle. There was a loud clicking noise. The vehicle was towed to the local dealer who requested the vehicle service records. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) however, the part was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 73,600.
Additional Notes:
The contact owns a 2017 Hyundai Tucson. The contact stated that while stopped at a stop sign the vehicle stalled. The contact stated while driving approximately 80 MPH, there was an abnormal knocking sound coming from the vehicle. The accelerator pedal was depressed however, the vehicle failed to move. The driver pulled over and noticed steam emerging from vehicle. There was a loud clicking noise. The vehicle was towed to the local dealer who requested the vehicle service records. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) however, the part was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 73,600.
Mfg Campaign: 11436834
Recall Date: Oct 14, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
My car was towed to the dealership because the oil light came on. There was no oil in the vehicle, even though I adhered to the oil change schedule recommended by Hyundai. I then had two series of oil consumption tests completed and it was determined that my car was burning approximately 1 quart to 1.5 quarts of oil every 1,000 miles. Hyundai advised me on several occasions that this was normal consumption and even advised this on today's date, even though there is an active recall for this issue.
Corrective Action:
My car was towed to the dealership because the oil light came on. There was no oil in the vehicle, even though I adhered to the oil change schedule recommended by Hyundai. I then had two series of oil consumption tests completed and it was determined that my car was burning approximately 1 quart to 1.5 quarts of oil every 1,000 miles. Hyundai advised me on several occasions that this was normal consumption and even advised this on today's date, even though there is an active recall for this issue.
Additional Notes:
My car was towed to the dealership because the oil light came on. There was no oil in the vehicle, even though I adhered to the oil change schedule recommended by Hyundai. I then had two series of oil consumption tests completed and it was determined that my car was burning approximately 1 quart to 1.5 quarts of oil every 1,000 miles. Hyundai advised me on several occasions that this was normal consumption and even advised this on today's date, even though there is an active recall for this issue.
Mfg Campaign: 11436571
Recall Date: Oct 13, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle stalled with an unknown warning light illuminated. The vehicle then abruptly accelerated forward with the continuous depression of the accelerator pedal. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 33,000
Corrective Action:
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle stalled with an unknown warning light illuminated. The vehicle then abruptly accelerated forward with the continuous depression of the accelerator pedal. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 33,000
Additional Notes:
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle stalled with an unknown warning light illuminated. The vehicle then abruptly accelerated forward with the continuous depression of the accelerator pedal. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 33,000
Mfg Campaign: 11436631
Recall Date: Oct 13, 2021
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle stalled with an unknown warning light illuminated. The vehicle then abruptly accelerated forward with the continuous depression of the accelerator pedal. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 33,000
Corrective Action:
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle stalled with an unknown warning light illuminated. The vehicle then abruptly accelerated forward with the continuous depression of the accelerator pedal. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 33,000
Additional Notes:
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at various speeds, the vehicle stalled with an unknown warning light illuminated. The vehicle then abruptly accelerated forward with the continuous depression of the accelerator pedal. The contact had taken the vehicle to a dealer however, the mechanic was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V727000 (Engine) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 33,000
Mfg Campaign: 11436631
Recall Date: Oct 13, 2021
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