Complaints & Recalls
Official Safety Recalls - Important!
39 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2014-2016 Honda Odyssey vehicles. The second row outboard seats have a lever to fold the seatback and slide the seat forward to access the third row seats. Due to a manufacturing error, if the walk-in release lever is used to fold a fully reclined left outboard seatback forward, the seatback may stay in the unlocked position (free-folding) or unexpectedly unlock without engaging the walk-in or recliner lever.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: X0R
Recall Date: Mar 13, 2018
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2011-2017 Honda Odyssey vehicles. The second row outboard seats can slide sideways to one of two positions. If a seat is placed between either of the two positions when attaching the seat to the vehicle floor, the seat will not latch properly to the seat striker, allowing the seat to tip forward unexpectedly during braking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: P0Q
Recall Date: Nov 17, 2017
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2011-2016 Odyssey vehicles manufactured August 17, 2010, to October 1, 2015. The affected vehicles have second row outboard seats that have a release lever that allows the seats to move for easier access to the third row of seats. This release lever may remain in the unlocked position allowing the seats to move unexpectedly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KD5
Recall Date: Dec 27, 2016
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2016 Odyssey vehicles manufactured September 23, 2016, to October 24, 2016. The affected vehicles have a second row center seat with a horizontal adjuster bar that may stick in the unlocked position, allowing the seat to unexpectedly slide. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seat Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KD4
Recall Date: Dec 27, 2016
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2015 Acura MDX 2WD and MDX 4WD vehicles, 2016 Acura MDX 4WD vehicles, 2015-2016 Honda Odyssey vehicles, and 2016 Honda Pilot 2WD and 4WD vehicles. The affected vehicles have fuel tanks that were manufactured with insufficient welds which may separate and allow fuel to leak out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KA9, KB0
Recall Date: Jun 9, 2016
Consumer Complaints
312 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WORKMANSHIP BY HONDA SERVICE AND REPAIR CAUSED CONSEQUENTIAL DAMAGE TO MY ODYSSEY 2016 CAR, WITH LESS THAN 32K MILES FOR NOW. VEHICLE WAS TIMELY SERVICED /REPAIRED BY FIESTA HONDA 6 TIMES IN LESS THAN 1.7 YEARS. REGISTERED A CASE WITH AMERICAN HONDA TO OFFER COMPLETE REPAIR, EXTENDED BUMPER TO BUMPER WARRANTY AND OUT OF THE POCKET EXPENSES. AMERICAN HONDA AND FIESTA HONDA REFUSED TO TAKE CARE OF THE EXTENDED WARRANTY AND OUT OF THE POCKET EXPENSES AND THEY HAVE COVERED UP THE CASE AND THEIR MISTAKES, THROUGH JUST BLAME GAME. PER DAVID HONDA FRISCO, WHO CHECKED THE VEHICLE INITIALLY -"'CYLINDER BLOCK ASSEMBLY: P3400/P3497 VALVE PAUSE STUCK OFF. CHECKED FOR LOW OIL AND OIL LEVEL WAS OVER FULL. ALSO FOUND BURNT OIL/SLUDGE STUCK ALL OVER DIP STICK. REMOVED VALVE COVERS AND REAR SPOOL VALVE ASSEMBLY AND FOUND OIL PASSAGE IN SPOOL. ASSEMBLY CLOGGED DUE TO NEGLIGENCE. OIL IS VERY DIRTY DUE TO OIL NOT BEING CHANGED CONSISTENTLY .' , WHEN THE ENGINE LIGHT ON MAY LAST WEEK, I BROUGHT IT TO DAVID HONDA FRISCO, FROM FRISCO, FIESTA HONDA HONDA TOWED THE VEHICLE TO SAN ANTONIO AND MANIPULATED THE CASE BY AMERICAN HONDA AND FIESTA HONDA. AMERICAN HONDA CASE MANAGER WAS VERY RUDE AND ARROGANT HANDLING THE CASE. AMERICAN HONDA AND FIESTA HONDA IS NOT EXPLAINING WHAT THEY HAVE DONE TO THE VEHICLE, THEY JUST SAY READY TO PICK UP. PROBABLY A MIRACLE HAPPENED TO THIS VEHICLE, HOW CAN WE TRUST THIS VEHICLE, FIESTA HONDA AND AMERICAN HONDA.
Corrective Action:
WORKMANSHIP BY HONDA SERVICE AND REPAIR CAUSED CONSEQUENTIAL DAMAGE TO MY ODYSSEY 2016 CAR, WITH LESS THAN 32K MILES FOR NOW. VEHICLE WAS TIMELY SERVICED /REPAIRED BY FIESTA HONDA 6 TIMES IN LESS THAN 1.7 YEARS. REGISTERED A CASE WITH AMERICAN HONDA TO OFFER COMPLETE REPAIR, EXTENDED BUMPER TO BUMPER WARRANTY AND OUT OF THE POCKET EXPENSES. AMERICAN HONDA AND FIESTA HONDA REFUSED TO TAKE CARE OF THE EXTENDED WARRANTY AND OUT OF THE POCKET EXPENSES AND THEY HAVE COVERED UP THE CASE AND THEIR MISTAKES, THROUGH JUST BLAME GAME. PER DAVID HONDA FRISCO, WHO CHECKED THE VEHICLE INITIALLY -"'CYLINDER BLOCK ASSEMBLY: P3400/P3497 VALVE PAUSE STUCK OFF. CHECKED FOR LOW OIL AND OIL LEVEL WAS OVER FULL. ALSO FOUND BURNT OIL/SLUDGE STUCK ALL OVER DIP STICK. REMOVED VALVE COVERS AND REAR SPOOL VALVE ASSEMBLY AND FOUND OIL PASSAGE IN SPOOL. ASSEMBLY CLOGGED DUE TO NEGLIGENCE. OIL IS VERY DIRTY DUE TO OIL NOT BEING CHANGED CONSISTENTLY .' , WHEN THE ENGINE LIGHT ON MAY LAST WEEK, I BROUGHT IT TO DAVID HONDA FRISCO, FROM FRISCO, FIESTA HONDA HONDA TOWED THE VEHICLE TO SAN ANTONIO AND MANIPULATED THE CASE BY AMERICAN HONDA AND FIESTA HONDA. AMERICAN HONDA CASE MANAGER WAS VERY RUDE AND ARROGANT HANDLING THE CASE. AMERICAN HONDA AND FIESTA HONDA IS NOT EXPLAINING WHAT THEY HAVE DONE TO THE VEHICLE, THEY JUST SAY READY TO PICK UP. PROBABLY A MIRACLE HAPPENED TO THIS VEHICLE, HOW CAN WE TRUST THIS VEHICLE, FIESTA HONDA AND AMERICAN HONDA.
Additional Notes:
WORKMANSHIP BY HONDA SERVICE AND REPAIR CAUSED CONSEQUENTIAL DAMAGE TO MY ODYSSEY 2016 CAR, WITH LESS THAN 32K MILES FOR NOW. VEHICLE WAS TIMELY SERVICED /REPAIRED BY FIESTA HONDA 6 TIMES IN LESS THAN 1.7 YEARS. REGISTERED A CASE WITH AMERICAN HONDA TO OFFER COMPLETE REPAIR, EXTENDED BUMPER TO BUMPER WARRANTY AND OUT OF THE POCKET EXPENSES. AMERICAN HONDA AND FIESTA HONDA REFUSED TO TAKE CARE OF THE EXTENDED WARRANTY AND OUT OF THE POCKET EXPENSES AND THEY HAVE COVERED UP THE CASE AND THEIR MISTAKES, THROUGH JUST BLAME GAME. PER DAVID HONDA FRISCO, WHO CHECKED THE VEHICLE INITIALLY -"'CYLINDER BLOCK ASSEMBLY: P3400/P3497 VALVE PAUSE STUCK OFF. CHECKED FOR LOW OIL AND OIL LEVEL WAS OVER FULL. ALSO FOUND BURNT OIL/SLUDGE STUCK ALL OVER DIP STICK. REMOVED VALVE COVERS AND REAR SPOOL VALVE ASSEMBLY AND FOUND OIL PASSAGE IN SPOOL. ASSEMBLY CLOGGED DUE TO NEGLIGENCE. OIL IS VERY DIRTY DUE TO OIL NOT BEING CHANGED CONSISTENTLY .' , WHEN THE ENGINE LIGHT ON MAY LAST WEEK, I BROUGHT IT TO DAVID HONDA FRISCO, FROM FRISCO, FIESTA HONDA HONDA TOWED THE VEHICLE TO SAN ANTONIO AND MANIPULATED THE CASE BY AMERICAN HONDA AND FIESTA HONDA. AMERICAN HONDA CASE MANAGER WAS VERY RUDE AND ARROGANT HANDLING THE CASE. AMERICAN HONDA AND FIESTA HONDA IS NOT EXPLAINING WHAT THEY HAVE DONE TO THE VEHICLE, THEY JUST SAY READY TO PICK UP. PROBABLY A MIRACLE HAPPENED TO THIS VEHICLE, HOW CAN WE TRUST THIS VEHICLE, FIESTA HONDA AND AMERICAN HONDA.
Mfg Campaign: 11111320
Recall Date: Jul 14, 2018
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE BACK WINDSHIELD EXPLODED FOR NO REASON. THE CAR WAS PARKED AND NOT STRUCK BY ANY OBJECTS. POLICE INVESTIGATED AND FIRST POINTED OUT THAT IT LOOKS LIKE IT EXPLODED OUTWARD, FROM THE INSIDE RATHER THAN BEING HIT. TWO HOLES WHERE GLASS FELL OUTSIDE THE VEHICLE, BUT IT IS CLEARLY BOWING OUTWARD
Corrective Action:
THE BACK WINDSHIELD EXPLODED FOR NO REASON. THE CAR WAS PARKED AND NOT STRUCK BY ANY OBJECTS. POLICE INVESTIGATED AND FIRST POINTED OUT THAT IT LOOKS LIKE IT EXPLODED OUTWARD, FROM THE INSIDE RATHER THAN BEING HIT. TWO HOLES WHERE GLASS FELL OUTSIDE THE VEHICLE, BUT IT IS CLEARLY BOWING OUTWARD
Additional Notes:
THE BACK WINDSHIELD EXPLODED FOR NO REASON. THE CAR WAS PARKED AND NOT STRUCK BY ANY OBJECTS. POLICE INVESTIGATED AND FIRST POINTED OUT THAT IT LOOKS LIKE IT EXPLODED OUTWARD, FROM THE INSIDE RATHER THAN BEING HIT. TWO HOLES WHERE GLASS FELL OUTSIDE THE VEHICLE, BUT IT IS CLEARLY BOWING OUTWARD
Mfg Campaign: 11103622
Recall Date: Jun 24, 2018
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHEN STATIONARY IN SLIGHT INCLINE DRIVEWAY, OPENING DOOR ON DRIVER SIDE PASSENGER IT BEEPS LIKE SOMETHING IS IN WAY THEN CLOSES. HAPPENS EVERYDAY THAT I DRIVE IT. IT HAS ALMOST CRUSHED MY KIDS LEG A FEW TIMES. IT DOES NOT STOP UNLESS IT HITS SOMETHING HARD LIKE YOU. I HAVE BROUGHT IT TO 2 HONDA DEALERSHIPS 4 TIMES AND ALSO CONTACTED HONDA CORPORATE AND IT IS STILL NOT FIXED.
Corrective Action:
WHEN STATIONARY IN SLIGHT INCLINE DRIVEWAY, OPENING DOOR ON DRIVER SIDE PASSENGER IT BEEPS LIKE SOMETHING IS IN WAY THEN CLOSES. HAPPENS EVERYDAY THAT I DRIVE IT. IT HAS ALMOST CRUSHED MY KIDS LEG A FEW TIMES. IT DOES NOT STOP UNLESS IT HITS SOMETHING HARD LIKE YOU. I HAVE BROUGHT IT TO 2 HONDA DEALERSHIPS 4 TIMES AND ALSO CONTACTED HONDA CORPORATE AND IT IS STILL NOT FIXED.
Additional Notes:
WHEN STATIONARY IN SLIGHT INCLINE DRIVEWAY, OPENING DOOR ON DRIVER SIDE PASSENGER IT BEEPS LIKE SOMETHING IS IN WAY THEN CLOSES. HAPPENS EVERYDAY THAT I DRIVE IT. IT HAS ALMOST CRUSHED MY KIDS LEG A FEW TIMES. IT DOES NOT STOP UNLESS IT HITS SOMETHING HARD LIKE YOU. I HAVE BROUGHT IT TO 2 HONDA DEALERSHIPS 4 TIMES AND ALSO CONTACTED HONDA CORPORATE AND IT IS STILL NOT FIXED.
Mfg Campaign: 11103029
Recall Date: Jun 21, 2018
Honda (american Honda Motor Co.)
Defect Description:
TIRES
Potential Consequences:
BLOWOUT ON THE SIDEWALL WITH 6 EVENLY SPACED CIRCULAR HOLES WHILE DRIVING ON KANSAS TURNPIKE.
Corrective Action:
BLOWOUT ON THE SIDEWALL WITH 6 EVENLY SPACED CIRCULAR HOLES WHILE DRIVING ON KANSAS TURNPIKE.
Additional Notes:
BLOWOUT ON THE SIDEWALL WITH 6 EVENLY SPACED CIRCULAR HOLES WHILE DRIVING ON KANSAS TURNPIKE.
Mfg Campaign: 11099847
Recall Date: Jun 4, 2018
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO DELLA HONDA (702 NY-3, PLATTSBURGH, NY 1290 (518) 563-7686), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN INFORMED THE CONTACT THAT THE IGNITION HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO DELLA HONDA (702 NY-3, PLATTSBURGH, NY 1290 (518) 563-7686), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN INFORMED THE CONTACT THAT THE IGNITION HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO DELLA HONDA (702 NY-3, PLATTSBURGH, NY 1290 (518) 563-7686), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN INFORMED THE CONTACT THAT THE IGNITION HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11097058
Recall Date: May 21, 2018
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO DELLA HONDA (702 NY-3, PLATTSBURGH, NY 1290 (518) 563-7686), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN INFORMED THE CONTACT THAT THE IGNITION HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO DELLA HONDA (702 NY-3, PLATTSBURGH, NY 1290 (518) 563-7686), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN INFORMED THE CONTACT THAT THE IGNITION HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO DELLA HONDA (702 NY-3, PLATTSBURGH, NY 1290 (518) 563-7686), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN INFORMED THE CONTACT THAT THE IGNITION HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11097058
Recall Date: May 21, 2018
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXPLODING SUNROOF. I WAS DRIVING TO WORK EARLY ONE MORNING AND I HEARD A LOUD BANG/POP THEN IMMEDIATELY HEARD AIR AS IF MY SUNROOF WAS OPEN. I VERY CAREFULLY OPENED MY SLIDER AND SAW THAT MY SUNROOF HAD A HUGE HOLE IN IT. THANK GOODNESS THE GLASS WAS ON THE SLIDER BECAUSE HAD THE SLIDER BEEN OPEN- THE GLASS WOULD HAVE SHATTERED EVERYWHERE AND HIT MY THREE CHILDREN. I TOOK IT TO HONDA AND NOTHING WAS COVERED. I HAD TO PAY OUT OF POCKET TO COVER THIS WHEN I DID NOTHING TO THE CAR. IT SOUNDED LIKE A GUNSHOT. I WAS DRIVING ON THE CROSSTOWN TOP DECK IN TAMPA FLORIDA WITH NOTHING AROUND WHEN I HEARD THE LOUD BANG. THERE WAS NOTHING THAT COULD HAVE HIT MY CAR IN THAT DIRECTION AS HONDA SAID THAT WAS WHAT HAD TO HAVE HAPPENED BECAUSE THEY HAD NEVER HEARD OF THIS BEFORE.
Corrective Action:
EXPLODING SUNROOF. I WAS DRIVING TO WORK EARLY ONE MORNING AND I HEARD A LOUD BANG/POP THEN IMMEDIATELY HEARD AIR AS IF MY SUNROOF WAS OPEN. I VERY CAREFULLY OPENED MY SLIDER AND SAW THAT MY SUNROOF HAD A HUGE HOLE IN IT. THANK GOODNESS THE GLASS WAS ON THE SLIDER BECAUSE HAD THE SLIDER BEEN OPEN- THE GLASS WOULD HAVE SHATTERED EVERYWHERE AND HIT MY THREE CHILDREN. I TOOK IT TO HONDA AND NOTHING WAS COVERED. I HAD TO PAY OUT OF POCKET TO COVER THIS WHEN I DID NOTHING TO THE CAR. IT SOUNDED LIKE A GUNSHOT. I WAS DRIVING ON THE CROSSTOWN TOP DECK IN TAMPA FLORIDA WITH NOTHING AROUND WHEN I HEARD THE LOUD BANG. THERE WAS NOTHING THAT COULD HAVE HIT MY CAR IN THAT DIRECTION AS HONDA SAID THAT WAS WHAT HAD TO HAVE HAPPENED BECAUSE THEY HAD NEVER HEARD OF THIS BEFORE.
Additional Notes:
EXPLODING SUNROOF. I WAS DRIVING TO WORK EARLY ONE MORNING AND I HEARD A LOUD BANG/POP THEN IMMEDIATELY HEARD AIR AS IF MY SUNROOF WAS OPEN. I VERY CAREFULLY OPENED MY SLIDER AND SAW THAT MY SUNROOF HAD A HUGE HOLE IN IT. THANK GOODNESS THE GLASS WAS ON THE SLIDER BECAUSE HAD THE SLIDER BEEN OPEN- THE GLASS WOULD HAVE SHATTERED EVERYWHERE AND HIT MY THREE CHILDREN. I TOOK IT TO HONDA AND NOTHING WAS COVERED. I HAD TO PAY OUT OF POCKET TO COVER THIS WHEN I DID NOTHING TO THE CAR. IT SOUNDED LIKE A GUNSHOT. I WAS DRIVING ON THE CROSSTOWN TOP DECK IN TAMPA FLORIDA WITH NOTHING AROUND WHEN I HEARD THE LOUD BANG. THERE WAS NOTHING THAT COULD HAVE HIT MY CAR IN THAT DIRECTION AS HONDA SAID THAT WAS WHAT HAD TO HAVE HAPPENED BECAUSE THEY HAD NEVER HEARD OF THIS BEFORE.
Mfg Campaign: 11096665
Recall Date: May 18, 2018
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER SIDE SLIDING DOOR CLOSED ABRUPTLY ON ITS OWN, AND DID NOT RECOGNIZE THAT THE CONTACT WAS EXITING THE VEHICLE. THE CONTACT STATED THAT THE SLIDING DOOR KNOCKED HER ONTO THE GROUND. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 16,029.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER SIDE SLIDING DOOR CLOSED ABRUPTLY ON ITS OWN, AND DID NOT RECOGNIZE THAT THE CONTACT WAS EXITING THE VEHICLE. THE CONTACT STATED THAT THE SLIDING DOOR KNOCKED HER ONTO THE GROUND. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 16,029.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER SIDE SLIDING DOOR CLOSED ABRUPTLY ON ITS OWN, AND DID NOT RECOGNIZE THAT THE CONTACT WAS EXITING THE VEHICLE. THE CONTACT STATED THAT THE SLIDING DOOR KNOCKED HER ONTO THE GROUND. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 16,029.
Mfg Campaign: 11091067
Recall Date: Apr 30, 2018
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER SIDE SLIDING DOOR CLOSED ABRUPTLY ON ITS OWN, AND DID NOT RECOGNIZE THAT THE CONTACT WAS EXITING THE VEHICLE. THE CONTACT STATED THAT THE SLIDING DOOR KNOCKED HER ONTO THE GROUND. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 16,029.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER SIDE SLIDING DOOR CLOSED ABRUPTLY ON ITS OWN, AND DID NOT RECOGNIZE THAT THE CONTACT WAS EXITING THE VEHICLE. THE CONTACT STATED THAT THE SLIDING DOOR KNOCKED HER ONTO THE GROUND. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 16,029.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER SIDE SLIDING DOOR CLOSED ABRUPTLY ON ITS OWN, AND DID NOT RECOGNIZE THAT THE CONTACT WAS EXITING THE VEHICLE. THE CONTACT STATED THAT THE SLIDING DOOR KNOCKED HER ONTO THE GROUND. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 16,029.
Mfg Campaign: 11091067
Recall Date: Apr 30, 2018
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
RE RECALL 17V-725 - YOU AND AMERICAN HONDA SENT A LETTER IN APRIL 2018 STATING THE FIX WAS READY AND SHOULD ONLY TAKE (APPROXIMATELY) 30 MINUTES. WE CONTACTED GERALD JONES HONDA IN EVANS, GA AND MADE AN APPOINTMENT, AT WHICH TIME WE WERE TOLD TO EXPECT MORE LIKE 1.5-2 HOURS. WE THEN CALLED AMERICAN HONDA AT (888) 234-2138 TO COMPLAIN THAT WE WERE QUOTED 2 HOURS FOR A 30-MINUTE FIX. AMERICAN SAID THAT A CASE MANAGER LOOKED AT MY QUESTION, CONTACTED GERALD JONES AND WAS TOLD IT WOULD BE MORE LIKE 1-1.5 HOURS SO AMERICAN WOULD NOT TELL LOCAL GERALD JONES TO DO IT FASTER OR TO MAKE A LOANER VEHICLE AVAILABLE; AMERICAN HONDA BASICALLY SAID THEY DON'T HAVE TO OVERSEE THE EFFECTIVENESS OF SERVICE BY INDEPENDENT LOCAL DEALERS IN ACCOMPLISHING THE RECALL YOU BOTH SAID SHOULD TAKE ONLY 30 MINUTES. WE ARRIVED TO APPOINTMENT EARLY AND HAD TICKET SUBMITTED EVEN BEFORE APPOINTMENT TIME. MY WIFE AND KID THEN JUST SAT IN WAITING ROOM FOR 1.5 HOURS WITH NOBODY GIVING ANY UPDATES UNTIL SOMEONE ASKED IF EVERYONE WAS OK TO WHICH MY WIFE RESPONDED THAT SHE WANTED AN UPDATED ON OUR VAN. 15 MINUTES LATER, THAT PERSON STILL HADN'T RETURNED WITH AN UPDATE SO MY WIFE WENT OUT TO SERVICE AREA TO GET HER OWN UPDATE. IT'S FINALLY DONE AS OF ALMOST 2 HOURS AFTER APPOINTMENT TIME, BUT NEEDS SOME FINAL PAPERWORK. SHE IS THEN ESCORTED 1/2 WAY TO VAN AND SHOWN WHERE IT IS. SHE ARRIVES AT VAN WITH KID IN TOW ONLY TO LEARN FOR THE FIRST TIME THAT THE TWO CHILD CAR SEATS HAVE BEEN REMOVED AND LEFT IN THE TRUNK. NOBODY GAVE A HEADS UP. NOBODY OFFERED TO GIVE HER ASSISTANCE TO GET THE CAR SEAT INSTALLED WHILE ALSO WRANGLING THE TODDLER. SO, IN SUM, IS IT APPROPRIATE FOR GERALD JONES HONDA IN EVANS, GA TO MAKE A RECALL CUSTOMER SIT AROUND WAITING FOR MORE THAN 2 HOURS BEFORE FINALLY DRIVING OFF FOR A RECALL THAT NHTSA AND AMERICAN HONDA REPRESENTED IN THEIR APRIL 2018 LETTER SHOULD ONLY TAKE 30 MINUTES? NO
Corrective Action:
RE RECALL 17V-725 - YOU AND AMERICAN HONDA SENT A LETTER IN APRIL 2018 STATING THE FIX WAS READY AND SHOULD ONLY TAKE (APPROXIMATELY) 30 MINUTES. WE CONTACTED GERALD JONES HONDA IN EVANS, GA AND MADE AN APPOINTMENT, AT WHICH TIME WE WERE TOLD TO EXPECT MORE LIKE 1.5-2 HOURS. WE THEN CALLED AMERICAN HONDA AT (888) 234-2138 TO COMPLAIN THAT WE WERE QUOTED 2 HOURS FOR A 30-MINUTE FIX. AMERICAN SAID THAT A CASE MANAGER LOOKED AT MY QUESTION, CONTACTED GERALD JONES AND WAS TOLD IT WOULD BE MORE LIKE 1-1.5 HOURS SO AMERICAN WOULD NOT TELL LOCAL GERALD JONES TO DO IT FASTER OR TO MAKE A LOANER VEHICLE AVAILABLE; AMERICAN HONDA BASICALLY SAID THEY DON'T HAVE TO OVERSEE THE EFFECTIVENESS OF SERVICE BY INDEPENDENT LOCAL DEALERS IN ACCOMPLISHING THE RECALL YOU BOTH SAID SHOULD TAKE ONLY 30 MINUTES. WE ARRIVED TO APPOINTMENT EARLY AND HAD TICKET SUBMITTED EVEN BEFORE APPOINTMENT TIME. MY WIFE AND KID THEN JUST SAT IN WAITING ROOM FOR 1.5 HOURS WITH NOBODY GIVING ANY UPDATES UNTIL SOMEONE ASKED IF EVERYONE WAS OK TO WHICH MY WIFE RESPONDED THAT SHE WANTED AN UPDATED ON OUR VAN. 15 MINUTES LATER, THAT PERSON STILL HADN'T RETURNED WITH AN UPDATE SO MY WIFE WENT OUT TO SERVICE AREA TO GET HER OWN UPDATE. IT'S FINALLY DONE AS OF ALMOST 2 HOURS AFTER APPOINTMENT TIME, BUT NEEDS SOME FINAL PAPERWORK. SHE IS THEN ESCORTED 1/2 WAY TO VAN AND SHOWN WHERE IT IS. SHE ARRIVES AT VAN WITH KID IN TOW ONLY TO LEARN FOR THE FIRST TIME THAT THE TWO CHILD CAR SEATS HAVE BEEN REMOVED AND LEFT IN THE TRUNK. NOBODY GAVE A HEADS UP. NOBODY OFFERED TO GIVE HER ASSISTANCE TO GET THE CAR SEAT INSTALLED WHILE ALSO WRANGLING THE TODDLER. SO, IN SUM, IS IT APPROPRIATE FOR GERALD JONES HONDA IN EVANS, GA TO MAKE A RECALL CUSTOMER SIT AROUND WAITING FOR MORE THAN 2 HOURS BEFORE FINALLY DRIVING OFF FOR A RECALL THAT NHTSA AND AMERICAN HONDA REPRESENTED IN THEIR APRIL 2018 LETTER SHOULD ONLY TAKE 30 MINUTES? NO
Additional Notes:
RE RECALL 17V-725 - YOU AND AMERICAN HONDA SENT A LETTER IN APRIL 2018 STATING THE FIX WAS READY AND SHOULD ONLY TAKE (APPROXIMATELY) 30 MINUTES. WE CONTACTED GERALD JONES HONDA IN EVANS, GA AND MADE AN APPOINTMENT, AT WHICH TIME WE WERE TOLD TO EXPECT MORE LIKE 1.5-2 HOURS. WE THEN CALLED AMERICAN HONDA AT (888) 234-2138 TO COMPLAIN THAT WE WERE QUOTED 2 HOURS FOR A 30-MINUTE FIX. AMERICAN SAID THAT A CASE MANAGER LOOKED AT MY QUESTION, CONTACTED GERALD JONES AND WAS TOLD IT WOULD BE MORE LIKE 1-1.5 HOURS SO AMERICAN WOULD NOT TELL LOCAL GERALD JONES TO DO IT FASTER OR TO MAKE A LOANER VEHICLE AVAILABLE; AMERICAN HONDA BASICALLY SAID THEY DON'T HAVE TO OVERSEE THE EFFECTIVENESS OF SERVICE BY INDEPENDENT LOCAL DEALERS IN ACCOMPLISHING THE RECALL YOU BOTH SAID SHOULD TAKE ONLY 30 MINUTES. WE ARRIVED TO APPOINTMENT EARLY AND HAD TICKET SUBMITTED EVEN BEFORE APPOINTMENT TIME. MY WIFE AND KID THEN JUST SAT IN WAITING ROOM FOR 1.5 HOURS WITH NOBODY GIVING ANY UPDATES UNTIL SOMEONE ASKED IF EVERYONE WAS OK TO WHICH MY WIFE RESPONDED THAT SHE WANTED AN UPDATED ON OUR VAN. 15 MINUTES LATER, THAT PERSON STILL HADN'T RETURNED WITH AN UPDATE SO MY WIFE WENT OUT TO SERVICE AREA TO GET HER OWN UPDATE. IT'S FINALLY DONE AS OF ALMOST 2 HOURS AFTER APPOINTMENT TIME, BUT NEEDS SOME FINAL PAPERWORK. SHE IS THEN ESCORTED 1/2 WAY TO VAN AND SHOWN WHERE IT IS. SHE ARRIVES AT VAN WITH KID IN TOW ONLY TO LEARN FOR THE FIRST TIME THAT THE TWO CHILD CAR SEATS HAVE BEEN REMOVED AND LEFT IN THE TRUNK. NOBODY GAVE A HEADS UP. NOBODY OFFERED TO GIVE HER ASSISTANCE TO GET THE CAR SEAT INSTALLED WHILE ALSO WRANGLING THE TODDLER. SO, IN SUM, IS IT APPROPRIATE FOR GERALD JONES HONDA IN EVANS, GA TO MAKE A RECALL CUSTOMER SIT AROUND WAITING FOR MORE THAN 2 HOURS BEFORE FINALLY DRIVING OFF FOR A RECALL THAT NHTSA AND AMERICAN HONDA REPRESENTED IN THEIR APRIL 2018 LETTER SHOULD ONLY TAKE 30 MINUTES? NO
Mfg Campaign: 11089092
Recall Date: Apr 20, 2018
Honda (american Honda Motor Co.)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (RUSTY WALLIS HONDA IN DALLAS, TEXAS, 214-348-7500) FOR REPAIRS ON THE SECOND ROW SEATS. THE DEALER STATED THAT THERE WAS A SOFTWARE UPDATE REQUIRED FOR THE VEHICLE. THE CONTACT STATED THAT THE UPDATE WAS PERFORMED; HOWEVER, WHEN REVERSING AND THE SLIDING DOOR WAS OPEN, THE WARNING CHIME WOULD NOT SOUND OR THE SOUND WAS VERY LOW. THE CONTACT RETURNED TO THE DEALER TO ATTEMPT TO REPROGRAM THE WARNING CHIME AND WAS INFORMED BY THE SERVICE AGENT THAT THE CHIME WAS NOT ADJUSTABLE, IT WAS PERFORMING AS DESIGNED, AND IT COULD NOT GET ANY LOUDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (RUSTY WALLIS HONDA IN DALLAS, TEXAS, 214-348-7500) FOR REPAIRS ON THE SECOND ROW SEATS. THE DEALER STATED THAT THERE WAS A SOFTWARE UPDATE REQUIRED FOR THE VEHICLE. THE CONTACT STATED THAT THE UPDATE WAS PERFORMED; HOWEVER, WHEN REVERSING AND THE SLIDING DOOR WAS OPEN, THE WARNING CHIME WOULD NOT SOUND OR THE SOUND WAS VERY LOW. THE CONTACT RETURNED TO THE DEALER TO ATTEMPT TO REPROGRAM THE WARNING CHIME AND WAS INFORMED BY THE SERVICE AGENT THAT THE CHIME WAS NOT ADJUSTABLE, IT WAS PERFORMING AS DESIGNED, AND IT COULD NOT GET ANY LOUDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (RUSTY WALLIS HONDA IN DALLAS, TEXAS, 214-348-7500) FOR REPAIRS ON THE SECOND ROW SEATS. THE DEALER STATED THAT THERE WAS A SOFTWARE UPDATE REQUIRED FOR THE VEHICLE. THE CONTACT STATED THAT THE UPDATE WAS PERFORMED; HOWEVER, WHEN REVERSING AND THE SLIDING DOOR WAS OPEN, THE WARNING CHIME WOULD NOT SOUND OR THE SOUND WAS VERY LOW. THE CONTACT RETURNED TO THE DEALER TO ATTEMPT TO REPROGRAM THE WARNING CHIME AND WAS INFORMED BY THE SERVICE AGENT THAT THE CHIME WAS NOT ADJUSTABLE, IT WAS PERFORMING AS DESIGNED, AND IT COULD NOT GET ANY LOUDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Mfg Campaign: 11089126
Recall Date: Apr 20, 2018
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (RUSTY WALLIS HONDA IN DALLAS, TEXAS, 214-348-7500) FOR REPAIRS ON THE SECOND ROW SEATS. THE DEALER STATED THAT THERE WAS A SOFTWARE UPDATE REQUIRED FOR THE VEHICLE. THE CONTACT STATED THAT THE UPDATE WAS PERFORMED; HOWEVER, WHEN REVERSING AND THE SLIDING DOOR WAS OPEN, THE WARNING CHIME WOULD NOT SOUND OR THE SOUND WAS VERY LOW. THE CONTACT RETURNED TO THE DEALER TO ATTEMPT TO REPROGRAM THE WARNING CHIME AND WAS INFORMED BY THE SERVICE AGENT THAT THE CHIME WAS NOT ADJUSTABLE, IT WAS PERFORMING AS DESIGNED, AND IT COULD NOT GET ANY LOUDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (RUSTY WALLIS HONDA IN DALLAS, TEXAS, 214-348-7500) FOR REPAIRS ON THE SECOND ROW SEATS. THE DEALER STATED THAT THERE WAS A SOFTWARE UPDATE REQUIRED FOR THE VEHICLE. THE CONTACT STATED THAT THE UPDATE WAS PERFORMED; HOWEVER, WHEN REVERSING AND THE SLIDING DOOR WAS OPEN, THE WARNING CHIME WOULD NOT SOUND OR THE SOUND WAS VERY LOW. THE CONTACT RETURNED TO THE DEALER TO ATTEMPT TO REPROGRAM THE WARNING CHIME AND WAS INFORMED BY THE SERVICE AGENT THAT THE CHIME WAS NOT ADJUSTABLE, IT WAS PERFORMING AS DESIGNED, AND IT COULD NOT GET ANY LOUDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (RUSTY WALLIS HONDA IN DALLAS, TEXAS, 214-348-7500) FOR REPAIRS ON THE SECOND ROW SEATS. THE DEALER STATED THAT THERE WAS A SOFTWARE UPDATE REQUIRED FOR THE VEHICLE. THE CONTACT STATED THAT THE UPDATE WAS PERFORMED; HOWEVER, WHEN REVERSING AND THE SLIDING DOOR WAS OPEN, THE WARNING CHIME WOULD NOT SOUND OR THE SOUND WAS VERY LOW. THE CONTACT RETURNED TO THE DEALER TO ATTEMPT TO REPROGRAM THE WARNING CHIME AND WAS INFORMED BY THE SERVICE AGENT THAT THE CHIME WAS NOT ADJUSTABLE, IT WAS PERFORMING AS DESIGNED, AND IT COULD NOT GET ANY LOUDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Mfg Campaign: 11089126
Recall Date: Apr 20, 2018
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNED A 2016 HONDA ODYSSEY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE VEHICLE CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V417000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL LETTER. THE FAILURE MILEAGE WAS 21,700. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNED A 2016 HONDA ODYSSEY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE VEHICLE CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V417000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL LETTER. THE FAILURE MILEAGE WAS 21,700. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNED A 2016 HONDA ODYSSEY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE VEHICLE CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V417000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL LETTER. THE FAILURE MILEAGE WAS 21,700. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11089129
Recall Date: Apr 20, 2018
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNED A 2016 HONDA ODYSSEY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE VEHICLE CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V417000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL LETTER. THE FAILURE MILEAGE WAS 21,700. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNED A 2016 HONDA ODYSSEY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE VEHICLE CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V417000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL LETTER. THE FAILURE MILEAGE WAS 21,700. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNED A 2016 HONDA ODYSSEY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE VEHICLE CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V417000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL LETTER. THE FAILURE MILEAGE WAS 21,700. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11089129
Recall Date: Apr 20, 2018
Honda (american Honda Motor Co.)
Defect Description:
SEAT BELTS
Potential Consequences:
THERE WAS AN RECALL, RECALL NUMBER 17V-725, BUT THE DEALER OR MANUFACTURER CLEARLY DIDN'T MENTION WHEN THEY WILL ASK US TO GET THE VEHICLE INTO THE LOCAL DEALER FOR REPAIR. WE DIDN'T EVEN RECEIVE ANY PHONE CALL FROM LOCAL DEALER ASKING US TO COME IN AND GET THE VEHICLE REPAIRED.
Corrective Action:
THERE WAS AN RECALL, RECALL NUMBER 17V-725, BUT THE DEALER OR MANUFACTURER CLEARLY DIDN'T MENTION WHEN THEY WILL ASK US TO GET THE VEHICLE INTO THE LOCAL DEALER FOR REPAIR. WE DIDN'T EVEN RECEIVE ANY PHONE CALL FROM LOCAL DEALER ASKING US TO COME IN AND GET THE VEHICLE REPAIRED.
Additional Notes:
THERE WAS AN RECALL, RECALL NUMBER 17V-725, BUT THE DEALER OR MANUFACTURER CLEARLY DIDN'T MENTION WHEN THEY WILL ASK US TO GET THE VEHICLE INTO THE LOCAL DEALER FOR REPAIR. WE DIDN'T EVEN RECEIVE ANY PHONE CALL FROM LOCAL DEALER ASKING US TO COME IN AND GET THE VEHICLE REPAIRED.
Mfg Campaign: 11088329
Recall Date: Apr 16, 2018
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
THERE WAS AN RECALL, RECALL NUMBER 17V-725, BUT THE DEALER OR MANUFACTURER CLEARLY DIDN'T MENTION WHEN THEY WILL ASK US TO GET THE VEHICLE INTO THE LOCAL DEALER FOR REPAIR. WE DIDN'T EVEN RECEIVE ANY PHONE CALL FROM LOCAL DEALER ASKING US TO COME IN AND GET THE VEHICLE REPAIRED.
Corrective Action:
THERE WAS AN RECALL, RECALL NUMBER 17V-725, BUT THE DEALER OR MANUFACTURER CLEARLY DIDN'T MENTION WHEN THEY WILL ASK US TO GET THE VEHICLE INTO THE LOCAL DEALER FOR REPAIR. WE DIDN'T EVEN RECEIVE ANY PHONE CALL FROM LOCAL DEALER ASKING US TO COME IN AND GET THE VEHICLE REPAIRED.
Additional Notes:
THERE WAS AN RECALL, RECALL NUMBER 17V-725, BUT THE DEALER OR MANUFACTURER CLEARLY DIDN'T MENTION WHEN THEY WILL ASK US TO GET THE VEHICLE INTO THE LOCAL DEALER FOR REPAIR. WE DIDN'T EVEN RECEIVE ANY PHONE CALL FROM LOCAL DEALER ASKING US TO COME IN AND GET THE VEHICLE REPAIRED.
Mfg Campaign: 11088329
Recall Date: Apr 16, 2018
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKE SENSOR ON HONDA ODYSSEY WORKS ERRATICALLY. IT CAUSED AN ACCIDENT FOR ME AS THE SENOR NEVER WORKED EVEN THOUGH MY CAR REAR ENDED ANOTHER VEHICLE
Corrective Action:
THE BRAKE SENSOR ON HONDA ODYSSEY WORKS ERRATICALLY. IT CAUSED AN ACCIDENT FOR ME AS THE SENOR NEVER WORKED EVEN THOUGH MY CAR REAR ENDED ANOTHER VEHICLE
Additional Notes:
THE BRAKE SENSOR ON HONDA ODYSSEY WORKS ERRATICALLY. IT CAUSED AN ACCIDENT FOR ME AS THE SENOR NEVER WORKED EVEN THOUGH MY CAR REAR ENDED ANOTHER VEHICLE
Mfg Campaign: 11076913
Recall Date: Mar 8, 2018
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
"TAKATA RECALL" I HAVE NOT HEARD FROM THE DEALER ABOUT THE STATUS. 2ND ROW SEATS DO BECOME LOOSE EASILY, WITHOUT DIFFICULTY OR MUCH EFFORT, SPECIFICALLY WHEN GOING TO THE 3RD ROW ACCESS.
Corrective Action:
"TAKATA RECALL" I HAVE NOT HEARD FROM THE DEALER ABOUT THE STATUS. 2ND ROW SEATS DO BECOME LOOSE EASILY, WITHOUT DIFFICULTY OR MUCH EFFORT, SPECIFICALLY WHEN GOING TO THE 3RD ROW ACCESS.
Additional Notes:
"TAKATA RECALL" I HAVE NOT HEARD FROM THE DEALER ABOUT THE STATUS. 2ND ROW SEATS DO BECOME LOOSE EASILY, WITHOUT DIFFICULTY OR MUCH EFFORT, SPECIFICALLY WHEN GOING TO THE 3RD ROW ACCESS.
Mfg Campaign: 11071584
Recall Date: Feb 7, 2018
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V725000 (SEATS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HONDA DEALER (DON JACOBS HONDA, 2699 REGENCY RD, LEXINGTON, KY 40503, (859) 276-5555) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V725000 (SEATS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HONDA DEALER (DON JACOBS HONDA, 2699 REGENCY RD, LEXINGTON, KY 40503, (859) 276-5555) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V725000 (SEATS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HONDA DEALER (DON JACOBS HONDA, 2699 REGENCY RD, LEXINGTON, KY 40503, (859) 276-5555) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Mfg Campaign: 11066071
Recall Date: Jan 31, 2018
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
(1)VEHICLE PROPULSION TEMPORARY SHUTS DOWN WHEN STARTING FROM A STOPPED CONDITION. THIS HAPPENS AS PULLING ACROSS TRAFFIC, MAKING LEFT TURNS, ETC. THIS COULD CAUSE A SERIOUS T-BONE ACCIDENT. (2)PROBLEM IS RANDOM AND OCCURS WITHOUT WARNING. (3)THIS SHUT DOWN PROBLEM HAS OCCURRED NUMEROUS TIMES IN LESS THAN 8,000 MILES. (4)VEHICLE HAS BEEN PREVIOUSLY RETURNED TO JEFF WYLER DIXIE HIGHWAY HONDA DEALERSHIP FOR FIRMWARE, ETC. FIX. (5)THEY HAVE NOT FIXED THIS PROBLEM. IT HAS AGAIN OCCURRING. MOST RECENTLY ON 1/26/2018. IT WAS SEVERE ENOUGH THAT A SIDE COLLISION ACCIDENT COULD HAVE OCCURRED IN HEAVIER TRAFFIC. WE WERE PULLING ACROSS FOUR(4) LANE TRAFFIC AT AN INTERSECTION WITHOUT A STOP LIGHT WHEN THE LOSS OF POWER HAPPENED. AGAIN, THE ENGINE SEEMS TO JUST QUICKLY SHUT DOWN AND YOU QUICKLY WONDER IF IT WILL RUN BEFORE VEHICLE WILL AGAIN ACCELERATE. A PREVIOUS INCIDENT CAUSED ME TO START TO DIRECT CAR TO OUT OF TRAFFIC AREA AT END OF MEDIAN WHILE MAKING A LEFT TURN ACROSS TRAFFIC AT INTERSECTION AFTER ACCELERATION STOPPED DUE TO ENGINE, ETC SHUTTING DOWN. (6)DOCUMENTING THIS IN HOPES OF HONDA INC. DEALERSHIP, JEFF WYLER DIXIE HIGHWAY HONDA WILL PERMANENTLY FIX THIS PROBLEM BEFORE A SERIOUS ACCIDENT OCCURS. (7)THIS PROBLEM AND INFORMATION IS ALSO BEING DOCUMENTED IN CASE A SERIOUS ACCIDENT DOES HAPPEN AND CAN PROVIDE MYSELF OR ESTATE SURVIVORS WITH DOCUMENTATION TO SUE THE PRINCIPALS INVOLVED.
Corrective Action:
(1)VEHICLE PROPULSION TEMPORARY SHUTS DOWN WHEN STARTING FROM A STOPPED CONDITION. THIS HAPPENS AS PULLING ACROSS TRAFFIC, MAKING LEFT TURNS, ETC. THIS COULD CAUSE A SERIOUS T-BONE ACCIDENT. (2)PROBLEM IS RANDOM AND OCCURS WITHOUT WARNING. (3)THIS SHUT DOWN PROBLEM HAS OCCURRED NUMEROUS TIMES IN LESS THAN 8,000 MILES. (4)VEHICLE HAS BEEN PREVIOUSLY RETURNED TO JEFF WYLER DIXIE HIGHWAY HONDA DEALERSHIP FOR FIRMWARE, ETC. FIX. (5)THEY HAVE NOT FIXED THIS PROBLEM. IT HAS AGAIN OCCURRING. MOST RECENTLY ON 1/26/2018. IT WAS SEVERE ENOUGH THAT A SIDE COLLISION ACCIDENT COULD HAVE OCCURRED IN HEAVIER TRAFFIC. WE WERE PULLING ACROSS FOUR(4) LANE TRAFFIC AT AN INTERSECTION WITHOUT A STOP LIGHT WHEN THE LOSS OF POWER HAPPENED. AGAIN, THE ENGINE SEEMS TO JUST QUICKLY SHUT DOWN AND YOU QUICKLY WONDER IF IT WILL RUN BEFORE VEHICLE WILL AGAIN ACCELERATE. A PREVIOUS INCIDENT CAUSED ME TO START TO DIRECT CAR TO OUT OF TRAFFIC AREA AT END OF MEDIAN WHILE MAKING A LEFT TURN ACROSS TRAFFIC AT INTERSECTION AFTER ACCELERATION STOPPED DUE TO ENGINE, ETC SHUTTING DOWN. (6)DOCUMENTING THIS IN HOPES OF HONDA INC. DEALERSHIP, JEFF WYLER DIXIE HIGHWAY HONDA WILL PERMANENTLY FIX THIS PROBLEM BEFORE A SERIOUS ACCIDENT OCCURS. (7)THIS PROBLEM AND INFORMATION IS ALSO BEING DOCUMENTED IN CASE A SERIOUS ACCIDENT DOES HAPPEN AND CAN PROVIDE MYSELF OR ESTATE SURVIVORS WITH DOCUMENTATION TO SUE THE PRINCIPALS INVOLVED.
Additional Notes:
(1)VEHICLE PROPULSION TEMPORARY SHUTS DOWN WHEN STARTING FROM A STOPPED CONDITION. THIS HAPPENS AS PULLING ACROSS TRAFFIC, MAKING LEFT TURNS, ETC. THIS COULD CAUSE A SERIOUS T-BONE ACCIDENT. (2)PROBLEM IS RANDOM AND OCCURS WITHOUT WARNING. (3)THIS SHUT DOWN PROBLEM HAS OCCURRED NUMEROUS TIMES IN LESS THAN 8,000 MILES. (4)VEHICLE HAS BEEN PREVIOUSLY RETURNED TO JEFF WYLER DIXIE HIGHWAY HONDA DEALERSHIP FOR FIRMWARE, ETC. FIX. (5)THEY HAVE NOT FIXED THIS PROBLEM. IT HAS AGAIN OCCURRING. MOST RECENTLY ON 1/26/2018. IT WAS SEVERE ENOUGH THAT A SIDE COLLISION ACCIDENT COULD HAVE OCCURRED IN HEAVIER TRAFFIC. WE WERE PULLING ACROSS FOUR(4) LANE TRAFFIC AT AN INTERSECTION WITHOUT A STOP LIGHT WHEN THE LOSS OF POWER HAPPENED. AGAIN, THE ENGINE SEEMS TO JUST QUICKLY SHUT DOWN AND YOU QUICKLY WONDER IF IT WILL RUN BEFORE VEHICLE WILL AGAIN ACCELERATE. A PREVIOUS INCIDENT CAUSED ME TO START TO DIRECT CAR TO OUT OF TRAFFIC AREA AT END OF MEDIAN WHILE MAKING A LEFT TURN ACROSS TRAFFIC AT INTERSECTION AFTER ACCELERATION STOPPED DUE TO ENGINE, ETC SHUTTING DOWN. (6)DOCUMENTING THIS IN HOPES OF HONDA INC. DEALERSHIP, JEFF WYLER DIXIE HIGHWAY HONDA WILL PERMANENTLY FIX THIS PROBLEM BEFORE A SERIOUS ACCIDENT OCCURS. (7)THIS PROBLEM AND INFORMATION IS ALSO BEING DOCUMENTED IN CASE A SERIOUS ACCIDENT DOES HAPPEN AND CAN PROVIDE MYSELF OR ESTATE SURVIVORS WITH DOCUMENTATION TO SUE THE PRINCIPALS INVOLVED.
Mfg Campaign: 11065374
Recall Date: Jan 27, 2018
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