Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2023-2025 Acura Integra, Civic Type R, CR-V Hybrid, CR-V, HR-V, 2022-2025 Civic, Civic Hatchback, 2024-2025 Acura Integra Type S, 2025 CR-V Fuel Cell EV, Civic Hybrid, and Civic Hatchback Hybrid vehicles. The steering gearbox assembly may have been manufactured incorrectly, which can cause excessive internal friction and lead to difficulty steering the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SJS, MJU, QJT, VJV
Recall Date: Oct 3, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XHP, VHQ
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2022-2024 Civic 4-door and Civic 5-door vehicles that received a replacement power steering rack as part of a service repair. The steering rack may have been incorrectly assembled, which can allow the tire to chafe against the lower suspension or tie rod end, possibly resulting in tire damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: YFW
Recall Date: Oct 19, 2023
Consumer Complaints
1.1K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering is sticky at speeds above 40mph. Noticeable when making slight adjustments while maintaining lane. It is so sticky at times that it creates an overcorrection. This occurs even in corners, not just straight lane paths. Dealership has inspected the vehicle 3+ times telling me they cannot recreate it.
Corrective Action:
Steering is sticky at speeds above 40mph. Noticeable when making slight adjustments while maintaining lane. It is so sticky at times that it creates an overcorrection. This occurs even in corners, not just straight lane paths. Dealership has inspected the vehicle 3+ times telling me they cannot recreate it.
Additional Notes:
Steering is sticky at speeds above 40mph. Noticeable when making slight adjustments while maintaining lane. It is so sticky at times that it creates an overcorrection. This occurs even in corners, not just straight lane paths. Dealership has inspected the vehicle 3+ times telling me they cannot recreate it.
Mfg Campaign: 11576704
Recall Date: Mar 11, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I'm December of 2023 the steering started jerking left and right while driving. Honda also issued a recall related to steering in December of 2023. I took my car in for the recall and was advised the my car was safe to drive. The dealer advised that to resolve the jerky steering a new steering rig/box would need to be ordered. The issued has gotten persistently worse since December 2023 with no confirmed dates for the replacement part.
Corrective Action:
I'm December of 2023 the steering started jerking left and right while driving. Honda also issued a recall related to steering in December of 2023. I took my car in for the recall and was advised the my car was safe to drive. The dealer advised that to resolve the jerky steering a new steering rig/box would need to be ordered. The issued has gotten persistently worse since December 2023 with no confirmed dates for the replacement part.
Additional Notes:
I'm December of 2023 the steering started jerking left and right while driving. Honda also issued a recall related to steering in December of 2023. I took my car in for the recall and was advised the my car was safe to drive. The dealer advised that to resolve the jerky steering a new steering rig/box would need to be ordered. The issued has gotten persistently worse since December 2023 with no confirmed dates for the replacement part.
Mfg Campaign: 11576047
Recall Date: Mar 7, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Experiencing steering issue associated with EPS Gearbox defect as found on Honda Service Bulletin 23-037, entitled 2022–23 Civic EPS Gearbox Replacement. Date for this bulletin is July 6, 2023. Symptom: Steering effort complaint while driving at moderate or highway speeds, with possible complaint of noise at slow speeds, and no MIL illuminated or DTC stored. Steering wheel is notchy and is very fatiguing at speeds over 40 mph.
Corrective Action:
Experiencing steering issue associated with EPS Gearbox defect as found on Honda Service Bulletin 23-037, entitled 2022–23 Civic EPS Gearbox Replacement. Date for this bulletin is July 6, 2023. Symptom: Steering effort complaint while driving at moderate or highway speeds, with possible complaint of noise at slow speeds, and no MIL illuminated or DTC stored. Steering wheel is notchy and is very fatiguing at speeds over 40 mph.
Additional Notes:
Experiencing steering issue associated with EPS Gearbox defect as found on Honda Service Bulletin 23-037, entitled 2022–23 Civic EPS Gearbox Replacement. Date for this bulletin is July 6, 2023. Symptom: Steering effort complaint while driving at moderate or highway speeds, with possible complaint of noise at slow speeds, and no MIL illuminated or DTC stored. Steering wheel is notchy and is very fatiguing at speeds over 40 mph.
Mfg Campaign: 11576053
Recall Date: Mar 7, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering wheel in my car is sticking. This happens after about 20 minutes of highway or city driving. this happens especially when i turn to the left, or try to keep my car in the middle of the lane, it jerks back when I try to move it. I see other people have had this same issue on this model.
Corrective Action:
The steering wheel in my car is sticking. This happens after about 20 minutes of highway or city driving. this happens especially when i turn to the left, or try to keep my car in the middle of the lane, it jerks back when I try to move it. I see other people have had this same issue on this model.
Additional Notes:
The steering wheel in my car is sticking. This happens after about 20 minutes of highway or city driving. this happens especially when i turn to the left, or try to keep my car in the middle of the lane, it jerks back when I try to move it. I see other people have had this same issue on this model.
Mfg Campaign: 11575850
Recall Date: Mar 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
AMERICAN HONDA REFUSING TO ACCEPT that these vehicles they care more about profit than actual safety of customers and dealership even though my warranty expired they wont take in consideration to fix either sticky steering wheel situation which becomes dangerous driving not just on regular roads but worst on highways if you dont correct yolking or force steering wheel back in place you will get in bad accident its either from the steering rack itself or Sticky steering wheel that these new 2022-2023 or newer honda civics they are manufacturing at high rate that they dont care in inspecting it. They need to fix it. These corporations get away with alot and enough is enough they want money money money but not fix something they are aware about and push it upon customers.
Corrective Action:
AMERICAN HONDA REFUSING TO ACCEPT that these vehicles they care more about profit than actual safety of customers and dealership even though my warranty expired they wont take in consideration to fix either sticky steering wheel situation which becomes dangerous driving not just on regular roads but worst on highways if you dont correct yolking or force steering wheel back in place you will get in bad accident its either from the steering rack itself or Sticky steering wheel that these new 2022-2023 or newer honda civics they are manufacturing at high rate that they dont care in inspecting it. They need to fix it. These corporations get away with alot and enough is enough they want money money money but not fix something they are aware about and push it upon customers.
Additional Notes:
AMERICAN HONDA REFUSING TO ACCEPT that these vehicles they care more about profit than actual safety of customers and dealership even though my warranty expired they wont take in consideration to fix either sticky steering wheel situation which becomes dangerous driving not just on regular roads but worst on highways if you dont correct yolking or force steering wheel back in place you will get in bad accident its either from the steering rack itself or Sticky steering wheel that these new 2022-2023 or newer honda civics they are manufacturing at high rate that they dont care in inspecting it. They need to fix it. These corporations get away with alot and enough is enough they want money money money but not fix something they are aware about and push it upon customers.
Mfg Campaign: 11575858
Recall Date: Mar 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Vehicle has "sticky / notchy" steering when driving above 40mph, issue worsens with higher speed. Any minor adjustment make to the steering just to stay in the lane, steering gets very tight and when extra force is applied to move steering wheel it then releases and causes overcorrection. Issue especially dangerous when going around a long sweeping turn or corner, steering will get so tight the steering wheel gets stuck, to the degree that you can let your hand off the steering wheel entirely and the wheel stays in the turned position on its own. Tightness progressively getting worse over time.
Corrective Action:
Vehicle has "sticky / notchy" steering when driving above 40mph, issue worsens with higher speed. Any minor adjustment make to the steering just to stay in the lane, steering gets very tight and when extra force is applied to move steering wheel it then releases and causes overcorrection. Issue especially dangerous when going around a long sweeping turn or corner, steering will get so tight the steering wheel gets stuck, to the degree that you can let your hand off the steering wheel entirely and the wheel stays in the turned position on its own. Tightness progressively getting worse over time.
Additional Notes:
Vehicle has "sticky / notchy" steering when driving above 40mph, issue worsens with higher speed. Any minor adjustment make to the steering just to stay in the lane, steering gets very tight and when extra force is applied to move steering wheel it then releases and causes overcorrection. Issue especially dangerous when going around a long sweeping turn or corner, steering will get so tight the steering wheel gets stuck, to the degree that you can let your hand off the steering wheel entirely and the wheel stays in the turned position on its own. Tightness progressively getting worse over time.
Mfg Campaign: 11575512
Recall Date: Mar 5, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering wheel is “sticky” and has to be hand corrected at certain angles. Once you steer too far left or right, it gets stuck in that position
Corrective Action:
The steering wheel is “sticky” and has to be hand corrected at certain angles. Once you steer too far left or right, it gets stuck in that position
Additional Notes:
The steering wheel is “sticky” and has to be hand corrected at certain angles. Once you steer too far left or right, it gets stuck in that position
Mfg Campaign: 11575558
Recall Date: Mar 5, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering switches from stiff to loose while driving causing the vehicle to jerk when that occurs. This occurs at all speeds. Honda Service says the issue is related to the EPS and that it must be replaced. This is an issue affecting many Civic owners that Honda is not taking responsibility to fix. This is a safety hazard.
Corrective Action:
Steering switches from stiff to loose while driving causing the vehicle to jerk when that occurs. This occurs at all speeds. Honda Service says the issue is related to the EPS and that it must be replaced. This is an issue affecting many Civic owners that Honda is not taking responsibility to fix. This is a safety hazard.
Additional Notes:
Steering switches from stiff to loose while driving causing the vehicle to jerk when that occurs. This occurs at all speeds. Honda Service says the issue is related to the EPS and that it must be replaced. This is an issue affecting many Civic owners that Honda is not taking responsibility to fix. This is a safety hazard.
Mfg Campaign: 11575248
Recall Date: Mar 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Sticky steering wheel causes difficulty in steering. Car requires adjustment constantly to keep it straight and the steering wheel is hard to adjust. Took it to dealership and they say it isn’t part of the recall but it’s not smooth when turning.
Corrective Action:
Sticky steering wheel causes difficulty in steering. Car requires adjustment constantly to keep it straight and the steering wheel is hard to adjust. Took it to dealership and they say it isn’t part of the recall but it’s not smooth when turning.
Additional Notes:
Sticky steering wheel causes difficulty in steering. Car requires adjustment constantly to keep it straight and the steering wheel is hard to adjust. Took it to dealership and they say it isn’t part of the recall but it’s not smooth when turning.
Mfg Campaign: 11575349
Recall Date: Mar 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Having to adjust the wheel to maintain a straight path while driving. - Steering resistance for minor adjustments while driving at highway speeds. - The wheel sticks, causing the driver to need more force than usual to turn When more force is applied to break the wheel free from its stick, the car may overcompensate in that direction - When turning, the wheel will maintain its position, not slide back to center, if hands are removed from the steering wheel
Corrective Action:
Having to adjust the wheel to maintain a straight path while driving. - Steering resistance for minor adjustments while driving at highway speeds. - The wheel sticks, causing the driver to need more force than usual to turn When more force is applied to break the wheel free from its stick, the car may overcompensate in that direction - When turning, the wheel will maintain its position, not slide back to center, if hands are removed from the steering wheel
Additional Notes:
Having to adjust the wheel to maintain a straight path while driving. - Steering resistance for minor adjustments while driving at highway speeds. - The wheel sticks, causing the driver to need more force than usual to turn When more force is applied to break the wheel free from its stick, the car may overcompensate in that direction - When turning, the wheel will maintain its position, not slide back to center, if hands are removed from the steering wheel
Mfg Campaign: 11575383
Recall Date: Mar 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
When traveling at highway speeds the steering is starting to feel "sticky". Making small adjustments to keep the car driving straight are starting to require more force leading to slight oversteering.
Corrective Action:
When traveling at highway speeds the steering is starting to feel "sticky". Making small adjustments to keep the car driving straight are starting to require more force leading to slight oversteering.
Additional Notes:
When traveling at highway speeds the steering is starting to feel "sticky". Making small adjustments to keep the car driving straight are starting to require more force leading to slight oversteering.
Mfg Campaign: 11575389
Recall Date: Mar 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
I recently purchased a 22' civic EX used less then a week ago and noticed the steering wheel acting almost as if its sticking/catching when driving 45-50mph+ and doesnt want to correct unless you pull/yank to get out of turn. Ive also noticed having to make many small corrections while driving even in a straight line like it wants to veer due to the constant jerkiness almost like an alignment issue but tighter. It is a safety concern especially with how hard it can be to correct; even worse on the interstate at higher rates of speed and more traffic. Issue seems to gradually get worse, the warmer the car is. Took car in to Music city Honda to be inspected, they test drove and noticed issue. Was unwilling to fix bc my car is just outside of warranty. Manufacturering errors/issue should be fixed free of charge!! Told me it would cost $3200 roughly to repair! The car was purchased from dealer with the issue! Called Honda Corporate to file complaint, and now filing here. This is really an unacceptable issue!
Corrective Action:
I recently purchased a 22' civic EX used less then a week ago and noticed the steering wheel acting almost as if its sticking/catching when driving 45-50mph+ and doesnt want to correct unless you pull/yank to get out of turn. Ive also noticed having to make many small corrections while driving even in a straight line like it wants to veer due to the constant jerkiness almost like an alignment issue but tighter. It is a safety concern especially with how hard it can be to correct; even worse on the interstate at higher rates of speed and more traffic. Issue seems to gradually get worse, the warmer the car is. Took car in to Music city Honda to be inspected, they test drove and noticed issue. Was unwilling to fix bc my car is just outside of warranty. Manufacturering errors/issue should be fixed free of charge!! Told me it would cost $3200 roughly to repair! The car was purchased from dealer with the issue! Called Honda Corporate to file complaint, and now filing here. This is really an unacceptable issue!
Additional Notes:
I recently purchased a 22' civic EX used less then a week ago and noticed the steering wheel acting almost as if its sticking/catching when driving 45-50mph+ and doesnt want to correct unless you pull/yank to get out of turn. Ive also noticed having to make many small corrections while driving even in a straight line like it wants to veer due to the constant jerkiness almost like an alignment issue but tighter. It is a safety concern especially with how hard it can be to correct; even worse on the interstate at higher rates of speed and more traffic. Issue seems to gradually get worse, the warmer the car is. Took car in to Music city Honda to be inspected, they test drove and noticed issue. Was unwilling to fix bc my car is just outside of warranty. Manufacturering errors/issue should be fixed free of charge!! Told me it would cost $3200 roughly to repair! The car was purchased from dealer with the issue! Called Honda Corporate to file complaint, and now filing here. This is really an unacceptable issue!
Mfg Campaign: 11575417
Recall Date: Mar 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I recently purchased a 22' civic EX used less then a week ago and noticed the steering wheel acting almost as if its sticking/catching when driving 45-50mph+ and doesnt want to correct unless you pull/yank to get out of turn. Ive also noticed having to make many small corrections while driving even in a straight line like it wants to veer due to the constant jerkiness almost like an alignment issue but tighter. It is a safety concern especially with how hard it can be to correct; even worse on the interstate at higher rates of speed and more traffic. Issue seems to gradually get worse, the warmer the car is. Took car in to Music city Honda to be inspected, they test drove and noticed issue. Was unwilling to fix bc my car is just outside of warranty. Manufacturering errors/issue should be fixed free of charge!! Told me it would cost $3200 roughly to repair! The car was purchased from dealer with the issue! Called Honda Corporate to file complaint, and now filing here. This is really an unacceptable issue!
Corrective Action:
I recently purchased a 22' civic EX used less then a week ago and noticed the steering wheel acting almost as if its sticking/catching when driving 45-50mph+ and doesnt want to correct unless you pull/yank to get out of turn. Ive also noticed having to make many small corrections while driving even in a straight line like it wants to veer due to the constant jerkiness almost like an alignment issue but tighter. It is a safety concern especially with how hard it can be to correct; even worse on the interstate at higher rates of speed and more traffic. Issue seems to gradually get worse, the warmer the car is. Took car in to Music city Honda to be inspected, they test drove and noticed issue. Was unwilling to fix bc my car is just outside of warranty. Manufacturering errors/issue should be fixed free of charge!! Told me it would cost $3200 roughly to repair! The car was purchased from dealer with the issue! Called Honda Corporate to file complaint, and now filing here. This is really an unacceptable issue!
Additional Notes:
I recently purchased a 22' civic EX used less then a week ago and noticed the steering wheel acting almost as if its sticking/catching when driving 45-50mph+ and doesnt want to correct unless you pull/yank to get out of turn. Ive also noticed having to make many small corrections while driving even in a straight line like it wants to veer due to the constant jerkiness almost like an alignment issue but tighter. It is a safety concern especially with how hard it can be to correct; even worse on the interstate at higher rates of speed and more traffic. Issue seems to gradually get worse, the warmer the car is. Took car in to Music city Honda to be inspected, they test drove and noticed issue. Was unwilling to fix bc my car is just outside of warranty. Manufacturering errors/issue should be fixed free of charge!! Told me it would cost $3200 roughly to repair! The car was purchased from dealer with the issue! Called Honda Corporate to file complaint, and now filing here. This is really an unacceptable issue!
Mfg Campaign: 11575417
Recall Date: Mar 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering is best described as “notchy” or “sticky,” it feels stiff. Minor wheel corrections on the highway cause the car to overcorrect and overcompensate steering. Small adjustments made while driving do not feel smooth.
Corrective Action:
Steering is best described as “notchy” or “sticky,” it feels stiff. Minor wheel corrections on the highway cause the car to overcorrect and overcompensate steering. Small adjustments made while driving do not feel smooth.
Additional Notes:
Steering is best described as “notchy” or “sticky,” it feels stiff. Minor wheel corrections on the highway cause the car to overcorrect and overcompensate steering. Small adjustments made while driving do not feel smooth.
Mfg Campaign: 11575172
Recall Date: Mar 3, 2024
Honda (american Honda Motor Co.)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Steering is best described as “notchy” or “sticky,” it feels stiff. Minor wheel corrections on the highway cause the car to overcorrect and overcompensate steering. Small adjustments made while driving do not feel smooth.
Corrective Action:
Steering is best described as “notchy” or “sticky,” it feels stiff. Minor wheel corrections on the highway cause the car to overcorrect and overcompensate steering. Small adjustments made while driving do not feel smooth.
Additional Notes:
Steering is best described as “notchy” or “sticky,” it feels stiff. Minor wheel corrections on the highway cause the car to overcorrect and overcompensate steering. Small adjustments made while driving do not feel smooth.
Mfg Campaign: 11575172
Recall Date: Mar 3, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering when driving above 25mph, the steering wheel seems to stick, having to always jerk the steering wheel slightly to get it to unstick
Corrective Action:
The steering when driving above 25mph, the steering wheel seems to stick, having to always jerk the steering wheel slightly to get it to unstick
Additional Notes:
The steering when driving above 25mph, the steering wheel seems to stick, having to always jerk the steering wheel slightly to get it to unstick
Mfg Campaign: 11575202
Recall Date: Mar 3, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The steering mechanism of my vehicle exhibits noticeable resistance (stickiness), necessitating constant, minor adjustments to stay centered in my lane, particularly when traveling at speeds over 40 mph. This condition is a significant safety risk, as it could lead to excessive steering correction during emergency situations at highway speeds, which might cause a loss of control over the vehicle. Although I have reported this issue to the dealership and told them about the TSB 23-037 issued by honda, they have concluded that there is no recall with the vehicle and want to charge me a diagnostic fees and keep the vehicle with them for multiple days. The vehicle is in warranty. I contest their evaluation, believing that the problem has not been adequately addressed.
Corrective Action:
The steering mechanism of my vehicle exhibits noticeable resistance (stickiness), necessitating constant, minor adjustments to stay centered in my lane, particularly when traveling at speeds over 40 mph. This condition is a significant safety risk, as it could lead to excessive steering correction during emergency situations at highway speeds, which might cause a loss of control over the vehicle. Although I have reported this issue to the dealership and told them about the TSB 23-037 issued by honda, they have concluded that there is no recall with the vehicle and want to charge me a diagnostic fees and keep the vehicle with them for multiple days. The vehicle is in warranty. I contest their evaluation, believing that the problem has not been adequately addressed.
Additional Notes:
The steering mechanism of my vehicle exhibits noticeable resistance (stickiness), necessitating constant, minor adjustments to stay centered in my lane, particularly when traveling at speeds over 40 mph. This condition is a significant safety risk, as it could lead to excessive steering correction during emergency situations at highway speeds, which might cause a loss of control over the vehicle. Although I have reported this issue to the dealership and told them about the TSB 23-037 issued by honda, they have concluded that there is no recall with the vehicle and want to charge me a diagnostic fees and keep the vehicle with them for multiple days. The vehicle is in warranty. I contest their evaluation, believing that the problem has not been adequately addressed.
Mfg Campaign: 11575092
Recall Date: Mar 2, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2022 Honda Civic. The contact stated that while attempting to maneuver the steering wheel, the contact stated that the steering wheel seemed stuck, and was hesitant to move in either direction. The contact inspected the vehicle and noticed the steering failure was causing premature wear on the tires. The vehicle was taken to the dealer where it was diagnosed and determined that the EPS steering rack needed to be replaced. The contact was also informed that the steering gear needed to be replaced. The vehicle was included in NHTSA Campaign Number: 23V704000 (Steering). Still, it had only been scheduled for the remedy because the contact wanted to seek assistance with the additional repairs for the steering. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Corrective Action:
The contact owns a 2022 Honda Civic. The contact stated that while attempting to maneuver the steering wheel, the contact stated that the steering wheel seemed stuck, and was hesitant to move in either direction. The contact inspected the vehicle and noticed the steering failure was causing premature wear on the tires. The vehicle was taken to the dealer where it was diagnosed and determined that the EPS steering rack needed to be replaced. The contact was also informed that the steering gear needed to be replaced. The vehicle was included in NHTSA Campaign Number: 23V704000 (Steering). Still, it had only been scheduled for the remedy because the contact wanted to seek assistance with the additional repairs for the steering. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Additional Notes:
The contact owns a 2022 Honda Civic. The contact stated that while attempting to maneuver the steering wheel, the contact stated that the steering wheel seemed stuck, and was hesitant to move in either direction. The contact inspected the vehicle and noticed the steering failure was causing premature wear on the tires. The vehicle was taken to the dealer where it was diagnosed and determined that the EPS steering rack needed to be replaced. The contact was also informed that the steering gear needed to be replaced. The vehicle was included in NHTSA Campaign Number: 23V704000 (Steering). Still, it had only been scheduled for the remedy because the contact wanted to seek assistance with the additional repairs for the steering. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Mfg Campaign: 11574753
Recall Date: Feb 29, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
For several weeks, I have noticed while driving, the steering feels like it is sticking and catching. It feels as though the steering locks into place which causes an issue with trying to control the steering as well as issues with turning the wheel while driving the vehicle. This is a major safety concern. I took the vehicle to Buckeye Honda located at 2615 N Memorial Drive Lancaster, OH on [XXX] regarding my concerns. Keith Vanatter a technician at Buckeye Honda test drove my car and verified my concerns of a sticking steering wheel and recommended a replacement of the rack and pinion. A service advisor at Buckeye Honda named Jacob Lang informed me after the tech verified the issue with my vehicle that the rack and pinion needed to be replaced at a cost including parts and labor of $2798.57 because my vehicle is out of warranty since it has over 36,000 miles on it. I was highly upset over this and informed the service advisor that the car is a 2022 model and I purchased it brand new in 2022 and should not be having this kind of issue with the steering. I informed Mr. Lang that Honda should be responsible to fix the issue at no cost since there are open recalls and numerous reports which Mr. Lang verified of 2022 Honda Civic car owners having the same issue that mine is having and he advised that my car did not show a recall per the vin. Mr. Lang advised me to call Honda America and speak with them to see if they could do something about getting this fixed or meeting me half way on the cost, Honda America advised no since no recall information pertains to my vin. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
For several weeks, I have noticed while driving, the steering feels like it is sticking and catching. It feels as though the steering locks into place which causes an issue with trying to control the steering as well as issues with turning the wheel while driving the vehicle. This is a major safety concern. I took the vehicle to Buckeye Honda located at 2615 N Memorial Drive Lancaster, OH on [XXX] regarding my concerns. Keith Vanatter a technician at Buckeye Honda test drove my car and verified my concerns of a sticking steering wheel and recommended a replacement of the rack and pinion. A service advisor at Buckeye Honda named Jacob Lang informed me after the tech verified the issue with my vehicle that the rack and pinion needed to be replaced at a cost including parts and labor of $2798.57 because my vehicle is out of warranty since it has over 36,000 miles on it. I was highly upset over this and informed the service advisor that the car is a 2022 model and I purchased it brand new in 2022 and should not be having this kind of issue with the steering. I informed Mr. Lang that Honda should be responsible to fix the issue at no cost since there are open recalls and numerous reports which Mr. Lang verified of 2022 Honda Civic car owners having the same issue that mine is having and he advised that my car did not show a recall per the vin. Mr. Lang advised me to call Honda America and speak with them to see if they could do something about getting this fixed or meeting me half way on the cost, Honda America advised no since no recall information pertains to my vin. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
For several weeks, I have noticed while driving, the steering feels like it is sticking and catching. It feels as though the steering locks into place which causes an issue with trying to control the steering as well as issues with turning the wheel while driving the vehicle. This is a major safety concern. I took the vehicle to Buckeye Honda located at 2615 N Memorial Drive Lancaster, OH on [XXX] regarding my concerns. Keith Vanatter a technician at Buckeye Honda test drove my car and verified my concerns of a sticking steering wheel and recommended a replacement of the rack and pinion. A service advisor at Buckeye Honda named Jacob Lang informed me after the tech verified the issue with my vehicle that the rack and pinion needed to be replaced at a cost including parts and labor of $2798.57 because my vehicle is out of warranty since it has over 36,000 miles on it. I was highly upset over this and informed the service advisor that the car is a 2022 model and I purchased it brand new in 2022 and should not be having this kind of issue with the steering. I informed Mr. Lang that Honda should be responsible to fix the issue at no cost since there are open recalls and numerous reports which Mr. Lang verified of 2022 Honda Civic car owners having the same issue that mine is having and he advised that my car did not show a recall per the vin. Mr. Lang advised me to call Honda America and speak with them to see if they could do something about getting this fixed or meeting me half way on the cost, Honda America advised no since no recall information pertains to my vin. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11574782
Recall Date: Feb 29, 2024
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering feels "notchy", especially at highway speeds. Steering wheel feels very on-center and requires extra effort to move it from the center position.
Corrective Action:
Steering feels "notchy", especially at highway speeds. Steering wheel feels very on-center and requires extra effort to move it from the center position.
Additional Notes:
Steering feels "notchy", especially at highway speeds. Steering wheel feels very on-center and requires extra effort to move it from the center position.
Mfg Campaign: 11574414
Recall Date: Feb 28, 2024
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