Complaints & Recalls
Official Safety Recalls - Important!
274 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2020 CR-V, 2018-2019 Accord and Accord Hybrid, 2018-2020 Odyssey, 2019 Insight, and 2019-2020 Acura RDX vehicles. A manufacturing issue with the front seat belts may cause the seat belt buckle channel to interfere with the release button, preventing the seat belt buckle from latching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: NDA, QDB, BDC, MDD
Recall Date: Mar 9, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Accord Sedan, Accord Hybrid, and 2019-2020 Insight vehicles. A software error may cause intermittent or continuous disruptions in communication between the Body Control Module (BCM) and other components. This may result in malfunctions of various systems such as the windshield wipers and defroster, rearview camera, exterior lights, audible warning of a stopped vehicle, and power window operation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 103, "Windshield Defrosting and Defogging Systems" and number 111, "Rear Visibility" as well as FMVSS numbers 104, 108, 114, 118, and 305.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: X95
Recall Date: Dec 10, 2020
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura NSX, 2019 Acura RDX, RLX and RLX Sport Hybrid, 2018-2019 Honda Accord, Civic Hatchback, Civic Type R and HR-V, 2019-2020 Insight and 2019 Fit vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 28, 2020
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018 Honda Accord and 2019 Honda Insight vehicles. In certain scenarios, the back-up camera center display may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: K2G, V2F
Recall Date: Sep 13, 2018
Consumer Complaints
2.2K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SCREEN FREQUENTLY POPS UP THE WARNING OF TIRES, ABS AND OTHER ISSUES ON THE UPPER RIGHT CORNER. AFTER INSPECTION, EVERYTHING IS FINE. IT SUSPECTED AS BUGS FOR THE SYSTEM, BUT REALLY MISLEADING AND IMPACTED ON THE SAFETY OF THE DRIVING. THE PROBLEM HAD EXISTED FOR 1+ YEAR WITHOUT FIX.
Corrective Action:
THE SCREEN FREQUENTLY POPS UP THE WARNING OF TIRES, ABS AND OTHER ISSUES ON THE UPPER RIGHT CORNER. AFTER INSPECTION, EVERYTHING IS FINE. IT SUSPECTED AS BUGS FOR THE SYSTEM, BUT REALLY MISLEADING AND IMPACTED ON THE SAFETY OF THE DRIVING. THE PROBLEM HAD EXISTED FOR 1+ YEAR WITHOUT FIX.
Additional Notes:
THE SCREEN FREQUENTLY POPS UP THE WARNING OF TIRES, ABS AND OTHER ISSUES ON THE UPPER RIGHT CORNER. AFTER INSPECTION, EVERYTHING IS FINE. IT SUSPECTED AS BUGS FOR THE SYSTEM, BUT REALLY MISLEADING AND IMPACTED ON THE SAFETY OF THE DRIVING. THE PROBLEM HAD EXISTED FOR 1+ YEAR WITHOUT FIX.
Mfg Campaign: 11343245
Recall Date: Aug 4, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
REAR ROTOR ARE TOTALLY WORN OUT. JUST HAPPEN 7/31/2020, PURCHASE JAN 01/01/2028. HONDA ACCORD SPORT 1.5T. 43K ON. ITS VERY UNUSUAL THIS HAPPEN TO A REAR ROTOR AND BRAKES .USUALLY FRONT FIRST BUT YES THIS IS JUST A NOTE TO ALL 20'S HONDA TO BE AWARE OF BUYING THIS TYPE OF CAR. PLEASE HELP EVERY ONE SO CONSUMER ARE BE PROTECTED TO THESE RIPOFF. THANK YOU BE SAFE OUT THERE.
Corrective Action:
REAR ROTOR ARE TOTALLY WORN OUT. JUST HAPPEN 7/31/2020, PURCHASE JAN 01/01/2028. HONDA ACCORD SPORT 1.5T. 43K ON. ITS VERY UNUSUAL THIS HAPPEN TO A REAR ROTOR AND BRAKES .USUALLY FRONT FIRST BUT YES THIS IS JUST A NOTE TO ALL 20'S HONDA TO BE AWARE OF BUYING THIS TYPE OF CAR. PLEASE HELP EVERY ONE SO CONSUMER ARE BE PROTECTED TO THESE RIPOFF. THANK YOU BE SAFE OUT THERE.
Additional Notes:
REAR ROTOR ARE TOTALLY WORN OUT. JUST HAPPEN 7/31/2020, PURCHASE JAN 01/01/2028. HONDA ACCORD SPORT 1.5T. 43K ON. ITS VERY UNUSUAL THIS HAPPEN TO A REAR ROTOR AND BRAKES .USUALLY FRONT FIRST BUT YES THIS IS JUST A NOTE TO ALL 20'S HONDA TO BE AWARE OF BUYING THIS TYPE OF CAR. PLEASE HELP EVERY ONE SO CONSUMER ARE BE PROTECTED TO THESE RIPOFF. THANK YOU BE SAFE OUT THERE.
Mfg Campaign: 11342561
Recall Date: Jul 31, 2020
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FUEL IS LEAKING INTO ENGINE OIL. MY MECHANIC SAID HE CAN SMELL THE FUEL IN THE OIL WHEN CHANGING OIL. ALSO THE OIL LEVEL INCREASES WHEN CHECKING OIL LEVEL OVER TIME. THIS OCCURS WHILE CAR IS IN MOTION.
Corrective Action:
FUEL IS LEAKING INTO ENGINE OIL. MY MECHANIC SAID HE CAN SMELL THE FUEL IN THE OIL WHEN CHANGING OIL. ALSO THE OIL LEVEL INCREASES WHEN CHECKING OIL LEVEL OVER TIME. THIS OCCURS WHILE CAR IS IN MOTION.
Additional Notes:
FUEL IS LEAKING INTO ENGINE OIL. MY MECHANIC SAID HE CAN SMELL THE FUEL IN THE OIL WHEN CHANGING OIL. ALSO THE OIL LEVEL INCREASES WHEN CHECKING OIL LEVEL OVER TIME. THIS OCCURS WHILE CAR IS IN MOTION.
Mfg Campaign: 11341984
Recall Date: Jul 29, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WAS DRIVING DOWN THE ROAD AFTER GETTING COFFEE WITH ACTIVE CRUISE CONTROL ON AND A MESSAGE POPPED UP SAYING " COLLISION MITIGATION SYSTEM FAULT" PLEASE VISIT DEALER", I'VE READ THAT IT CAN GET BUG JUICE ON IT AND CAUSE IT TO SAY THAT BUT I WIPED MINE OFF AND IT IS STILL SAYING THAT AFTER I RESTARTED THE CAR, HAVE READ FROM MANY CAR GROUPS THAT THIS HAPPENS ALOT WITH THESE CARS.
Corrective Action:
WAS DRIVING DOWN THE ROAD AFTER GETTING COFFEE WITH ACTIVE CRUISE CONTROL ON AND A MESSAGE POPPED UP SAYING " COLLISION MITIGATION SYSTEM FAULT" PLEASE VISIT DEALER", I'VE READ THAT IT CAN GET BUG JUICE ON IT AND CAUSE IT TO SAY THAT BUT I WIPED MINE OFF AND IT IS STILL SAYING THAT AFTER I RESTARTED THE CAR, HAVE READ FROM MANY CAR GROUPS THAT THIS HAPPENS ALOT WITH THESE CARS.
Additional Notes:
WAS DRIVING DOWN THE ROAD AFTER GETTING COFFEE WITH ACTIVE CRUISE CONTROL ON AND A MESSAGE POPPED UP SAYING " COLLISION MITIGATION SYSTEM FAULT" PLEASE VISIT DEALER", I'VE READ THAT IT CAN GET BUG JUICE ON IT AND CAUSE IT TO SAY THAT BUT I WIPED MINE OFF AND IT IS STILL SAYING THAT AFTER I RESTARTED THE CAR, HAVE READ FROM MANY CAR GROUPS THAT THIS HAPPENS ALOT WITH THESE CARS.
Mfg Campaign: 11341771
Recall Date: Jul 28, 2020
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WAS DRIVING DOWN THE ROAD AFTER GETTING COFFEE WITH ACTIVE CRUISE CONTROL ON AND A MESSAGE POPPED UP SAYING " COLLISION MITIGATION SYSTEM FAULT" PLEASE VISIT DEALER", I'VE READ THAT IT CAN GET BUG JUICE ON IT AND CAUSE IT TO SAY THAT BUT I WIPED MINE OFF AND IT IS STILL SAYING THAT AFTER I RESTARTED THE CAR, HAVE READ FROM MANY CAR GROUPS THAT THIS HAPPENS ALOT WITH THESE CARS.
Corrective Action:
WAS DRIVING DOWN THE ROAD AFTER GETTING COFFEE WITH ACTIVE CRUISE CONTROL ON AND A MESSAGE POPPED UP SAYING " COLLISION MITIGATION SYSTEM FAULT" PLEASE VISIT DEALER", I'VE READ THAT IT CAN GET BUG JUICE ON IT AND CAUSE IT TO SAY THAT BUT I WIPED MINE OFF AND IT IS STILL SAYING THAT AFTER I RESTARTED THE CAR, HAVE READ FROM MANY CAR GROUPS THAT THIS HAPPENS ALOT WITH THESE CARS.
Additional Notes:
WAS DRIVING DOWN THE ROAD AFTER GETTING COFFEE WITH ACTIVE CRUISE CONTROL ON AND A MESSAGE POPPED UP SAYING " COLLISION MITIGATION SYSTEM FAULT" PLEASE VISIT DEALER", I'VE READ THAT IT CAN GET BUG JUICE ON IT AND CAUSE IT TO SAY THAT BUT I WIPED MINE OFF AND IT IS STILL SAYING THAT AFTER I RESTARTED THE CAR, HAVE READ FROM MANY CAR GROUPS THAT THIS HAPPENS ALOT WITH THESE CARS.
Mfg Campaign: 11341771
Recall Date: Jul 28, 2020
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
THERE IS AN ISSUE WITH THE STEERING OF THE CAR WHICH SO FAR HAS ONLY PRESENTED ITSELF IN WINTER WHEN THE TEMPERATURES ARE LOWER. IT WAS FIRST NOTICED IN NOVEMBER OF 2019 WHEN THE CAR HAD ROUGHLY 18,000 MILES. THE VEHICLE WAS LEASED TO ME AS A NEW VEHICLE, AND I AM THE ONLY PERSON WHO HAS SPENT APPRECIABLE TIME DRIVING THIS VEHICLE. WHEN DRIVING AT HIGHWAY SPEEDS OF 55+ MPH IN COLD WEATHER, IT REQUIRES HIGHER THAN NORMAL EFFORT TO MOVE THE STEERING WHEEL FROM ITS ON-CENTER POSITION (SUCH AS TO MAKE MINOR CORRECTIONS TO MAINTAIN LANE POSITION). IF ENOUGH EFFORT IS EXERTED, THE STEERING WHEEL BREAKS FREE AND THEN ALLOWS THE CAR TO BE STEERED WITH NORMAL EFFORT UNTIL THE WHEEL AGAIN REMAINS ON-CENTER FOR A FEW SECONDS, AT WHICH POINT IT BECOMES "STICKY" AGAIN, REQUIRING HIGH EFFORT TO MOVE. AT THIS POINT IT ONLY OCCURS AT THE CONDITIONS DESCRIBED ABOVE, BUT MY CONCERN IS THIS COULD BE A SIGNIFICANT SAFETY ISSUE SHOULD THE EFFORT BECOME ANY HIGHER, REQUIRING SUCH FORCE TO MOVE THE WHEEL THAT THE RESULT WILL BE TO SWERVE OUT OF ONE'S LANE WHEN IT BREAKS FREE, OR EVEN LOCKING ON CENTER ALTOGETHER, MAKING THE CAR UNCONTROLLABLE BY THE DRIVER. IT SHOULD BE NOTED THAT I DO NOT BELIEVE THIS IS A PURELY MECHANICAL ISSUE (E.G. AN ISSUE WITH THE STEERING RACK) BECAUSE TURNING THE IGNITION OFF RETURNS THE STEERING TO NORMAL EFFORT AND THE "STICKING" IS RESOLVED. IT SHOULD ALSO BE NOTED THAT THERE ARE SEVERAL NHTSA COMPLAINTS I HAVE FOUND IN INTERNET SEARCHES THAT DESCRIBE PRECISELY THE SAME ISSUE. I HAVE REPORTED IT TODAY, 7/23/2020, TO THE DEALER FROM WHICH I PURCHASED THE CAR - TOM KADLEC HONDA IN ROCHESTER, MN - AS I WOULD LIKE TO RESOLVE THE ISSUE BEFORE COLD TEMPERATURES RETURN.
Corrective Action:
THERE IS AN ISSUE WITH THE STEERING OF THE CAR WHICH SO FAR HAS ONLY PRESENTED ITSELF IN WINTER WHEN THE TEMPERATURES ARE LOWER. IT WAS FIRST NOTICED IN NOVEMBER OF 2019 WHEN THE CAR HAD ROUGHLY 18,000 MILES. THE VEHICLE WAS LEASED TO ME AS A NEW VEHICLE, AND I AM THE ONLY PERSON WHO HAS SPENT APPRECIABLE TIME DRIVING THIS VEHICLE. WHEN DRIVING AT HIGHWAY SPEEDS OF 55+ MPH IN COLD WEATHER, IT REQUIRES HIGHER THAN NORMAL EFFORT TO MOVE THE STEERING WHEEL FROM ITS ON-CENTER POSITION (SUCH AS TO MAKE MINOR CORRECTIONS TO MAINTAIN LANE POSITION). IF ENOUGH EFFORT IS EXERTED, THE STEERING WHEEL BREAKS FREE AND THEN ALLOWS THE CAR TO BE STEERED WITH NORMAL EFFORT UNTIL THE WHEEL AGAIN REMAINS ON-CENTER FOR A FEW SECONDS, AT WHICH POINT IT BECOMES "STICKY" AGAIN, REQUIRING HIGH EFFORT TO MOVE. AT THIS POINT IT ONLY OCCURS AT THE CONDITIONS DESCRIBED ABOVE, BUT MY CONCERN IS THIS COULD BE A SIGNIFICANT SAFETY ISSUE SHOULD THE EFFORT BECOME ANY HIGHER, REQUIRING SUCH FORCE TO MOVE THE WHEEL THAT THE RESULT WILL BE TO SWERVE OUT OF ONE'S LANE WHEN IT BREAKS FREE, OR EVEN LOCKING ON CENTER ALTOGETHER, MAKING THE CAR UNCONTROLLABLE BY THE DRIVER. IT SHOULD BE NOTED THAT I DO NOT BELIEVE THIS IS A PURELY MECHANICAL ISSUE (E.G. AN ISSUE WITH THE STEERING RACK) BECAUSE TURNING THE IGNITION OFF RETURNS THE STEERING TO NORMAL EFFORT AND THE "STICKING" IS RESOLVED. IT SHOULD ALSO BE NOTED THAT THERE ARE SEVERAL NHTSA COMPLAINTS I HAVE FOUND IN INTERNET SEARCHES THAT DESCRIBE PRECISELY THE SAME ISSUE. I HAVE REPORTED IT TODAY, 7/23/2020, TO THE DEALER FROM WHICH I PURCHASED THE CAR - TOM KADLEC HONDA IN ROCHESTER, MN - AS I WOULD LIKE TO RESOLVE THE ISSUE BEFORE COLD TEMPERATURES RETURN.
Additional Notes:
THERE IS AN ISSUE WITH THE STEERING OF THE CAR WHICH SO FAR HAS ONLY PRESENTED ITSELF IN WINTER WHEN THE TEMPERATURES ARE LOWER. IT WAS FIRST NOTICED IN NOVEMBER OF 2019 WHEN THE CAR HAD ROUGHLY 18,000 MILES. THE VEHICLE WAS LEASED TO ME AS A NEW VEHICLE, AND I AM THE ONLY PERSON WHO HAS SPENT APPRECIABLE TIME DRIVING THIS VEHICLE. WHEN DRIVING AT HIGHWAY SPEEDS OF 55+ MPH IN COLD WEATHER, IT REQUIRES HIGHER THAN NORMAL EFFORT TO MOVE THE STEERING WHEEL FROM ITS ON-CENTER POSITION (SUCH AS TO MAKE MINOR CORRECTIONS TO MAINTAIN LANE POSITION). IF ENOUGH EFFORT IS EXERTED, THE STEERING WHEEL BREAKS FREE AND THEN ALLOWS THE CAR TO BE STEERED WITH NORMAL EFFORT UNTIL THE WHEEL AGAIN REMAINS ON-CENTER FOR A FEW SECONDS, AT WHICH POINT IT BECOMES "STICKY" AGAIN, REQUIRING HIGH EFFORT TO MOVE. AT THIS POINT IT ONLY OCCURS AT THE CONDITIONS DESCRIBED ABOVE, BUT MY CONCERN IS THIS COULD BE A SIGNIFICANT SAFETY ISSUE SHOULD THE EFFORT BECOME ANY HIGHER, REQUIRING SUCH FORCE TO MOVE THE WHEEL THAT THE RESULT WILL BE TO SWERVE OUT OF ONE'S LANE WHEN IT BREAKS FREE, OR EVEN LOCKING ON CENTER ALTOGETHER, MAKING THE CAR UNCONTROLLABLE BY THE DRIVER. IT SHOULD BE NOTED THAT I DO NOT BELIEVE THIS IS A PURELY MECHANICAL ISSUE (E.G. AN ISSUE WITH THE STEERING RACK) BECAUSE TURNING THE IGNITION OFF RETURNS THE STEERING TO NORMAL EFFORT AND THE "STICKING" IS RESOLVED. IT SHOULD ALSO BE NOTED THAT THERE ARE SEVERAL NHTSA COMPLAINTS I HAVE FOUND IN INTERNET SEARCHES THAT DESCRIBE PRECISELY THE SAME ISSUE. I HAVE REPORTED IT TODAY, 7/23/2020, TO THE DEALER FROM WHICH I PURCHASED THE CAR - TOM KADLEC HONDA IN ROCHESTER, MN - AS I WOULD LIKE TO RESOLVE THE ISSUE BEFORE COLD TEMPERATURES RETURN.
Mfg Campaign: 11341102
Recall Date: Jul 23, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
2018 ACCORD RANDOMLY AND AUTOMATICALLY BRAKES HARD WHEN NO OBVIOUS HAZARD IS AROUND. THE ACC WILL TURN OFF AND ERROR IS DISPLAYED SAYING SEE YOUR DEALER. WHEN THE CAR IS TURNED OFF IT RESETS AND ACC IS RUNNING AGAIN. I AM GETTING VERY NERVOUS DRIVING THIS CAR ON HIGHWAYS.
Corrective Action:
2018 ACCORD RANDOMLY AND AUTOMATICALLY BRAKES HARD WHEN NO OBVIOUS HAZARD IS AROUND. THE ACC WILL TURN OFF AND ERROR IS DISPLAYED SAYING SEE YOUR DEALER. WHEN THE CAR IS TURNED OFF IT RESETS AND ACC IS RUNNING AGAIN. I AM GETTING VERY NERVOUS DRIVING THIS CAR ON HIGHWAYS.
Additional Notes:
2018 ACCORD RANDOMLY AND AUTOMATICALLY BRAKES HARD WHEN NO OBVIOUS HAZARD IS AROUND. THE ACC WILL TURN OFF AND ERROR IS DISPLAYED SAYING SEE YOUR DEALER. WHEN THE CAR IS TURNED OFF IT RESETS AND ACC IS RUNNING AGAIN. I AM GETTING VERY NERVOUS DRIVING THIS CAR ON HIGHWAYS.
Mfg Campaign: 11340856
Recall Date: Jul 22, 2020
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2018 ACCORD RANDOMLY AND AUTOMATICALLY BRAKES HARD WHEN NO OBVIOUS HAZARD IS AROUND. THE ACC WILL TURN OFF AND ERROR IS DISPLAYED SAYING SEE YOUR DEALER. WHEN THE CAR IS TURNED OFF IT RESETS AND ACC IS RUNNING AGAIN. I AM GETTING VERY NERVOUS DRIVING THIS CAR ON HIGHWAYS.
Corrective Action:
2018 ACCORD RANDOMLY AND AUTOMATICALLY BRAKES HARD WHEN NO OBVIOUS HAZARD IS AROUND. THE ACC WILL TURN OFF AND ERROR IS DISPLAYED SAYING SEE YOUR DEALER. WHEN THE CAR IS TURNED OFF IT RESETS AND ACC IS RUNNING AGAIN. I AM GETTING VERY NERVOUS DRIVING THIS CAR ON HIGHWAYS.
Additional Notes:
2018 ACCORD RANDOMLY AND AUTOMATICALLY BRAKES HARD WHEN NO OBVIOUS HAZARD IS AROUND. THE ACC WILL TURN OFF AND ERROR IS DISPLAYED SAYING SEE YOUR DEALER. WHEN THE CAR IS TURNED OFF IT RESETS AND ACC IS RUNNING AGAIN. I AM GETTING VERY NERVOUS DRIVING THIS CAR ON HIGHWAYS.
Mfg Campaign: 11340856
Recall Date: Jul 22, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON AT LEAST 3 OCCASIONS WHILE DRIVING ON A CITY STREET THE THE AUTOMATIC BRAKE SYSTEM KICKS ON AND WILL VIOLENTLY STOP THE CAR IN THE MIDDLE OF THE ROAD. EACH TIME THERE HAS BEEN NO VEHICLE IN FRONT OF ME OR EVEN NEAR ME THAT WOULD CAUSE THIS TO OCCUR. ADDITIONALLY, EACH TIME I WAS NOT GOING ANY FASTER THAN 45-50 MILE PER HOUR. THE LAST TIME THIS HAPPENED THE CAR BEHIND ME NEARLY REAR-ENDED ME BUT AVOIDED AN ACCIDENT BY QUICKLY SHIFTING OVER TO THE NEXT LANE. THIS ACTION OF COURSE CAUSED A POTENTIAL ROAD RAGE EXCHANGE BECAUSE THE DRIVER HAD NO IDEA MY CAR HAD MALFUNCTIONED.
Corrective Action:
ON AT LEAST 3 OCCASIONS WHILE DRIVING ON A CITY STREET THE THE AUTOMATIC BRAKE SYSTEM KICKS ON AND WILL VIOLENTLY STOP THE CAR IN THE MIDDLE OF THE ROAD. EACH TIME THERE HAS BEEN NO VEHICLE IN FRONT OF ME OR EVEN NEAR ME THAT WOULD CAUSE THIS TO OCCUR. ADDITIONALLY, EACH TIME I WAS NOT GOING ANY FASTER THAN 45-50 MILE PER HOUR. THE LAST TIME THIS HAPPENED THE CAR BEHIND ME NEARLY REAR-ENDED ME BUT AVOIDED AN ACCIDENT BY QUICKLY SHIFTING OVER TO THE NEXT LANE. THIS ACTION OF COURSE CAUSED A POTENTIAL ROAD RAGE EXCHANGE BECAUSE THE DRIVER HAD NO IDEA MY CAR HAD MALFUNCTIONED.
Additional Notes:
ON AT LEAST 3 OCCASIONS WHILE DRIVING ON A CITY STREET THE THE AUTOMATIC BRAKE SYSTEM KICKS ON AND WILL VIOLENTLY STOP THE CAR IN THE MIDDLE OF THE ROAD. EACH TIME THERE HAS BEEN NO VEHICLE IN FRONT OF ME OR EVEN NEAR ME THAT WOULD CAUSE THIS TO OCCUR. ADDITIONALLY, EACH TIME I WAS NOT GOING ANY FASTER THAN 45-50 MILE PER HOUR. THE LAST TIME THIS HAPPENED THE CAR BEHIND ME NEARLY REAR-ENDED ME BUT AVOIDED AN ACCIDENT BY QUICKLY SHIFTING OVER TO THE NEXT LANE. THIS ACTION OF COURSE CAUSED A POTENTIAL ROAD RAGE EXCHANGE BECAUSE THE DRIVER HAD NO IDEA MY CAR HAD MALFUNCTIONED.
Mfg Campaign: 11340040
Recall Date: Jul 18, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT "THEY WERE ABLE TO START MY VEHICLE". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS. THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A "GAS ISSUE". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE "FUEL PUMP MOTOR". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR. I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020. ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO. I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT "THEY WERE ABLE TO START MY VEHICLE". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS. THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A "GAS ISSUE". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE "FUEL PUMP MOTOR". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR. I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020. ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO. I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT "THEY WERE ABLE TO START MY VEHICLE". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS. THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A "GAS ISSUE". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE "FUEL PUMP MOTOR". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR. I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020. ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO. I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11339736
Recall Date: Jul 16, 2020
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT "THEY WERE ABLE TO START MY VEHICLE". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS. THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A "GAS ISSUE". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE "FUEL PUMP MOTOR". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR. I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020. ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO. I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT "THEY WERE ABLE TO START MY VEHICLE". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS. THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A "GAS ISSUE". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE "FUEL PUMP MOTOR". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR. I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020. ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO. I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT "THEY WERE ABLE TO START MY VEHICLE". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS. THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A "GAS ISSUE". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE "FUEL PUMP MOTOR". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR. I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020. ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO. I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11339736
Recall Date: Jul 16, 2020
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT "THEY WERE ABLE TO START MY VEHICLE". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS. THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A "GAS ISSUE". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE "FUEL PUMP MOTOR". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR. I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020. ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO. I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT "THEY WERE ABLE TO START MY VEHICLE". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS. THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A "GAS ISSUE". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE "FUEL PUMP MOTOR". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR. I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020. ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO. I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT "THEY WERE ABLE TO START MY VEHICLE". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS. THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A "GAS ISSUE". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE "FUEL PUMP MOTOR". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR. I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020. ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO. I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11339736
Recall Date: Jul 16, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MOST RECENTLY,I WAS DROPPING OFF A FRIEND. WITH MY CAR RUNNING AND IN PARK. THE DASH BOARD LIT UP WITH MANY WARNINGS LKA,MITIGATION, THE BRAKE DEFECTIVE.(SEE DEALER IMMEDIATELY) I COULD NOT DRIVE THE CAR. THE NEXT MORNING (SUNDAY) BACK TO NORMAL. L MONDAY MORNING I'M AT THE HONDA DEALER, COUNTING TWO OTHER ELECTRICAL PROBLEMSTHIS MAKES THE THIRD TIME THEY HAVE TOLD ME THEY CAN NOT FIND CODES OR REPLICATE THE PROBLEM COME GET IT. I TOLD THEM I WAS TIRED OF DRIVING A DANGEROUS AND UNRELIABLE CAR. I BOUGHT FOR 40000.DEC21,2017,IT HAS223?? MILES AND G.M. OFFERED ME21800. FOR CAR(WITHOUT TAXES)
Corrective Action:
MOST RECENTLY,I WAS DROPPING OFF A FRIEND. WITH MY CAR RUNNING AND IN PARK. THE DASH BOARD LIT UP WITH MANY WARNINGS LKA,MITIGATION, THE BRAKE DEFECTIVE.(SEE DEALER IMMEDIATELY) I COULD NOT DRIVE THE CAR. THE NEXT MORNING (SUNDAY) BACK TO NORMAL. L MONDAY MORNING I'M AT THE HONDA DEALER, COUNTING TWO OTHER ELECTRICAL PROBLEMSTHIS MAKES THE THIRD TIME THEY HAVE TOLD ME THEY CAN NOT FIND CODES OR REPLICATE THE PROBLEM COME GET IT. I TOLD THEM I WAS TIRED OF DRIVING A DANGEROUS AND UNRELIABLE CAR. I BOUGHT FOR 40000.DEC21,2017,IT HAS223?? MILES AND G.M. OFFERED ME21800. FOR CAR(WITHOUT TAXES)
Additional Notes:
MOST RECENTLY,I WAS DROPPING OFF A FRIEND. WITH MY CAR RUNNING AND IN PARK. THE DASH BOARD LIT UP WITH MANY WARNINGS LKA,MITIGATION, THE BRAKE DEFECTIVE.(SEE DEALER IMMEDIATELY) I COULD NOT DRIVE THE CAR. THE NEXT MORNING (SUNDAY) BACK TO NORMAL. L MONDAY MORNING I'M AT THE HONDA DEALER, COUNTING TWO OTHER ELECTRICAL PROBLEMSTHIS MAKES THE THIRD TIME THEY HAVE TOLD ME THEY CAN NOT FIND CODES OR REPLICATE THE PROBLEM COME GET IT. I TOLD THEM I WAS TIRED OF DRIVING A DANGEROUS AND UNRELIABLE CAR. I BOUGHT FOR 40000.DEC21,2017,IT HAS223?? MILES AND G.M. OFFERED ME21800. FOR CAR(WITHOUT TAXES)
Mfg Campaign: 11339211
Recall Date: Jul 13, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MOST RECENTLY,I WAS DROPPING OFF A FRIEND. WITH MY CAR RUNNING AND IN PARK. THE DASH BOARD LIT UP WITH MANY WARNINGS LKA,MITIGATION, THE BRAKE DEFECTIVE.(SEE DEALER IMMEDIATELY) I COULD NOT DRIVE THE CAR. THE NEXT MORNING (SUNDAY) BACK TO NORMAL. L MONDAY MORNING I'M AT THE HONDA DEALER, COUNTING TWO OTHER ELECTRICAL PROBLEMSTHIS MAKES THE THIRD TIME THEY HAVE TOLD ME THEY CAN NOT FIND CODES OR REPLICATE THE PROBLEM COME GET IT. I TOLD THEM I WAS TIRED OF DRIVING A DANGEROUS AND UNRELIABLE CAR. I BOUGHT FOR 40000.DEC21,2017,IT HAS223?? MILES AND G.M. OFFERED ME21800. FOR CAR(WITHOUT TAXES)
Corrective Action:
MOST RECENTLY,I WAS DROPPING OFF A FRIEND. WITH MY CAR RUNNING AND IN PARK. THE DASH BOARD LIT UP WITH MANY WARNINGS LKA,MITIGATION, THE BRAKE DEFECTIVE.(SEE DEALER IMMEDIATELY) I COULD NOT DRIVE THE CAR. THE NEXT MORNING (SUNDAY) BACK TO NORMAL. L MONDAY MORNING I'M AT THE HONDA DEALER, COUNTING TWO OTHER ELECTRICAL PROBLEMSTHIS MAKES THE THIRD TIME THEY HAVE TOLD ME THEY CAN NOT FIND CODES OR REPLICATE THE PROBLEM COME GET IT. I TOLD THEM I WAS TIRED OF DRIVING A DANGEROUS AND UNRELIABLE CAR. I BOUGHT FOR 40000.DEC21,2017,IT HAS223?? MILES AND G.M. OFFERED ME21800. FOR CAR(WITHOUT TAXES)
Additional Notes:
MOST RECENTLY,I WAS DROPPING OFF A FRIEND. WITH MY CAR RUNNING AND IN PARK. THE DASH BOARD LIT UP WITH MANY WARNINGS LKA,MITIGATION, THE BRAKE DEFECTIVE.(SEE DEALER IMMEDIATELY) I COULD NOT DRIVE THE CAR. THE NEXT MORNING (SUNDAY) BACK TO NORMAL. L MONDAY MORNING I'M AT THE HONDA DEALER, COUNTING TWO OTHER ELECTRICAL PROBLEMSTHIS MAKES THE THIRD TIME THEY HAVE TOLD ME THEY CAN NOT FIND CODES OR REPLICATE THE PROBLEM COME GET IT. I TOLD THEM I WAS TIRED OF DRIVING A DANGEROUS AND UNRELIABLE CAR. I BOUGHT FOR 40000.DEC21,2017,IT HAS223?? MILES AND G.M. OFFERED ME21800. FOR CAR(WITHOUT TAXES)
Mfg Campaign: 11339211
Recall Date: Jul 13, 2020
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MOST RECENTLY,I WAS DROPPING OFF A FRIEND. WITH MY CAR RUNNING AND IN PARK. THE DASH BOARD LIT UP WITH MANY WARNINGS LKA,MITIGATION, THE BRAKE DEFECTIVE.(SEE DEALER IMMEDIATELY) I COULD NOT DRIVE THE CAR. THE NEXT MORNING (SUNDAY) BACK TO NORMAL. L MONDAY MORNING I'M AT THE HONDA DEALER, COUNTING TWO OTHER ELECTRICAL PROBLEMSTHIS MAKES THE THIRD TIME THEY HAVE TOLD ME THEY CAN NOT FIND CODES OR REPLICATE THE PROBLEM COME GET IT. I TOLD THEM I WAS TIRED OF DRIVING A DANGEROUS AND UNRELIABLE CAR. I BOUGHT FOR 40000.DEC21,2017,IT HAS223?? MILES AND G.M. OFFERED ME21800. FOR CAR(WITHOUT TAXES)
Corrective Action:
MOST RECENTLY,I WAS DROPPING OFF A FRIEND. WITH MY CAR RUNNING AND IN PARK. THE DASH BOARD LIT UP WITH MANY WARNINGS LKA,MITIGATION, THE BRAKE DEFECTIVE.(SEE DEALER IMMEDIATELY) I COULD NOT DRIVE THE CAR. THE NEXT MORNING (SUNDAY) BACK TO NORMAL. L MONDAY MORNING I'M AT THE HONDA DEALER, COUNTING TWO OTHER ELECTRICAL PROBLEMSTHIS MAKES THE THIRD TIME THEY HAVE TOLD ME THEY CAN NOT FIND CODES OR REPLICATE THE PROBLEM COME GET IT. I TOLD THEM I WAS TIRED OF DRIVING A DANGEROUS AND UNRELIABLE CAR. I BOUGHT FOR 40000.DEC21,2017,IT HAS223?? MILES AND G.M. OFFERED ME21800. FOR CAR(WITHOUT TAXES)
Additional Notes:
MOST RECENTLY,I WAS DROPPING OFF A FRIEND. WITH MY CAR RUNNING AND IN PARK. THE DASH BOARD LIT UP WITH MANY WARNINGS LKA,MITIGATION, THE BRAKE DEFECTIVE.(SEE DEALER IMMEDIATELY) I COULD NOT DRIVE THE CAR. THE NEXT MORNING (SUNDAY) BACK TO NORMAL. L MONDAY MORNING I'M AT THE HONDA DEALER, COUNTING TWO OTHER ELECTRICAL PROBLEMSTHIS MAKES THE THIRD TIME THEY HAVE TOLD ME THEY CAN NOT FIND CODES OR REPLICATE THE PROBLEM COME GET IT. I TOLD THEM I WAS TIRED OF DRIVING A DANGEROUS AND UNRELIABLE CAR. I BOUGHT FOR 40000.DEC21,2017,IT HAS223?? MILES AND G.M. OFFERED ME21800. FOR CAR(WITHOUT TAXES)
Mfg Campaign: 11339211
Recall Date: Jul 13, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
EVENING BEFORE PROBLEM STARTED IT WAS A HEAVY RAIN IN NYC. MORNING I STARTED THE CAR AND WAS IMMEDIATELY RECEIVED 4 MESSAGES: "LKAS: LANE KEEPING ASSIST SYSTEM PROBLEM. SEE YOUR DEALER.". "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. SEE YOUR DEALER.", "BLIND SPOT INFORMATION SYSTEM PROBLEM. SEE YOUR DEALER.", "AUTO HIGH BEAM PROBLEM. MANUAL CONTROLS AVAILABLE. SEE YOUR DEALER.". TURN SIGNALS DID NOT WORK. HAZARD LIGHTS DID NOT WORK. TRUNK RELEASE DID NOT WORK. BACKUP CAMERA DID NOT WORK. MOVED TO DEALER (25 MINUTES AWAY). BUT DID NOT START THE SERVICE. AFTER TURNING OFF AND START THE CAR AGAIN ALL DISPLAYED FAILURES WERE GONE. WAITING FOR THE NEXT HEAVY RAIN.
Corrective Action:
EVENING BEFORE PROBLEM STARTED IT WAS A HEAVY RAIN IN NYC. MORNING I STARTED THE CAR AND WAS IMMEDIATELY RECEIVED 4 MESSAGES: "LKAS: LANE KEEPING ASSIST SYSTEM PROBLEM. SEE YOUR DEALER.". "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. SEE YOUR DEALER.", "BLIND SPOT INFORMATION SYSTEM PROBLEM. SEE YOUR DEALER.", "AUTO HIGH BEAM PROBLEM. MANUAL CONTROLS AVAILABLE. SEE YOUR DEALER.". TURN SIGNALS DID NOT WORK. HAZARD LIGHTS DID NOT WORK. TRUNK RELEASE DID NOT WORK. BACKUP CAMERA DID NOT WORK. MOVED TO DEALER (25 MINUTES AWAY). BUT DID NOT START THE SERVICE. AFTER TURNING OFF AND START THE CAR AGAIN ALL DISPLAYED FAILURES WERE GONE. WAITING FOR THE NEXT HEAVY RAIN.
Additional Notes:
EVENING BEFORE PROBLEM STARTED IT WAS A HEAVY RAIN IN NYC. MORNING I STARTED THE CAR AND WAS IMMEDIATELY RECEIVED 4 MESSAGES: "LKAS: LANE KEEPING ASSIST SYSTEM PROBLEM. SEE YOUR DEALER.". "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. SEE YOUR DEALER.", "BLIND SPOT INFORMATION SYSTEM PROBLEM. SEE YOUR DEALER.", "AUTO HIGH BEAM PROBLEM. MANUAL CONTROLS AVAILABLE. SEE YOUR DEALER.". TURN SIGNALS DID NOT WORK. HAZARD LIGHTS DID NOT WORK. TRUNK RELEASE DID NOT WORK. BACKUP CAMERA DID NOT WORK. MOVED TO DEALER (25 MINUTES AWAY). BUT DID NOT START THE SERVICE. AFTER TURNING OFF AND START THE CAR AGAIN ALL DISPLAYED FAILURES WERE GONE. WAITING FOR THE NEXT HEAVY RAIN.
Mfg Campaign: 11338589
Recall Date: Jul 10, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
EVENING BEFORE PROBLEM STARTED IT WAS A HEAVY RAIN IN NYC. MORNING I STARTED THE CAR AND WAS IMMEDIATELY RECEIVED 4 MESSAGES: "LKAS: LANE KEEPING ASSIST SYSTEM PROBLEM. SEE YOUR DEALER.". "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. SEE YOUR DEALER.", "BLIND SPOT INFORMATION SYSTEM PROBLEM. SEE YOUR DEALER.", "AUTO HIGH BEAM PROBLEM. MANUAL CONTROLS AVAILABLE. SEE YOUR DEALER.". TURN SIGNALS DID NOT WORK. HAZARD LIGHTS DID NOT WORK. TRUNK RELEASE DID NOT WORK. BACKUP CAMERA DID NOT WORK. MOVED TO DEALER (25 MINUTES AWAY). BUT DID NOT START THE SERVICE. AFTER TURNING OFF AND START THE CAR AGAIN ALL DISPLAYED FAILURES WERE GONE. WAITING FOR THE NEXT HEAVY RAIN.
Corrective Action:
EVENING BEFORE PROBLEM STARTED IT WAS A HEAVY RAIN IN NYC. MORNING I STARTED THE CAR AND WAS IMMEDIATELY RECEIVED 4 MESSAGES: "LKAS: LANE KEEPING ASSIST SYSTEM PROBLEM. SEE YOUR DEALER.". "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. SEE YOUR DEALER.", "BLIND SPOT INFORMATION SYSTEM PROBLEM. SEE YOUR DEALER.", "AUTO HIGH BEAM PROBLEM. MANUAL CONTROLS AVAILABLE. SEE YOUR DEALER.". TURN SIGNALS DID NOT WORK. HAZARD LIGHTS DID NOT WORK. TRUNK RELEASE DID NOT WORK. BACKUP CAMERA DID NOT WORK. MOVED TO DEALER (25 MINUTES AWAY). BUT DID NOT START THE SERVICE. AFTER TURNING OFF AND START THE CAR AGAIN ALL DISPLAYED FAILURES WERE GONE. WAITING FOR THE NEXT HEAVY RAIN.
Additional Notes:
EVENING BEFORE PROBLEM STARTED IT WAS A HEAVY RAIN IN NYC. MORNING I STARTED THE CAR AND WAS IMMEDIATELY RECEIVED 4 MESSAGES: "LKAS: LANE KEEPING ASSIST SYSTEM PROBLEM. SEE YOUR DEALER.". "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. SEE YOUR DEALER.", "BLIND SPOT INFORMATION SYSTEM PROBLEM. SEE YOUR DEALER.", "AUTO HIGH BEAM PROBLEM. MANUAL CONTROLS AVAILABLE. SEE YOUR DEALER.". TURN SIGNALS DID NOT WORK. HAZARD LIGHTS DID NOT WORK. TRUNK RELEASE DID NOT WORK. BACKUP CAMERA DID NOT WORK. MOVED TO DEALER (25 MINUTES AWAY). BUT DID NOT START THE SERVICE. AFTER TURNING OFF AND START THE CAR AGAIN ALL DISPLAYED FAILURES WERE GONE. WAITING FOR THE NEXT HEAVY RAIN.
Mfg Campaign: 11338688
Recall Date: Jul 10, 2020
Honda (american Honda Motor Co.)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
EVENING BEFORE PROBLEM STARTED IT WAS A HEAVY RAIN IN NYC. MORNING I STARTED THE CAR AND WAS IMMEDIATELY RECEIVED 4 MESSAGES: "LKAS: LANE KEEPING ASSIST SYSTEM PROBLEM. SEE YOUR DEALER.". "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. SEE YOUR DEALER.", "BLIND SPOT INFORMATION SYSTEM PROBLEM. SEE YOUR DEALER.", "AUTO HIGH BEAM PROBLEM. MANUAL CONTROLS AVAILABLE. SEE YOUR DEALER.". TURN SIGNALS DID NOT WORK. HAZARD LIGHTS DID NOT WORK. TRUNK RELEASE DID NOT WORK. BACKUP CAMERA DID NOT WORK. MOVED TO DEALER (25 MINUTES AWAY). BUT DID NOT START THE SERVICE. AFTER TURNING OFF AND START THE CAR AGAIN ALL DISPLAYED FAILURES WERE GONE. WAITING FOR THE NEXT HEAVY RAIN.
Corrective Action:
EVENING BEFORE PROBLEM STARTED IT WAS A HEAVY RAIN IN NYC. MORNING I STARTED THE CAR AND WAS IMMEDIATELY RECEIVED 4 MESSAGES: "LKAS: LANE KEEPING ASSIST SYSTEM PROBLEM. SEE YOUR DEALER.". "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. SEE YOUR DEALER.", "BLIND SPOT INFORMATION SYSTEM PROBLEM. SEE YOUR DEALER.", "AUTO HIGH BEAM PROBLEM. MANUAL CONTROLS AVAILABLE. SEE YOUR DEALER.". TURN SIGNALS DID NOT WORK. HAZARD LIGHTS DID NOT WORK. TRUNK RELEASE DID NOT WORK. BACKUP CAMERA DID NOT WORK. MOVED TO DEALER (25 MINUTES AWAY). BUT DID NOT START THE SERVICE. AFTER TURNING OFF AND START THE CAR AGAIN ALL DISPLAYED FAILURES WERE GONE. WAITING FOR THE NEXT HEAVY RAIN.
Additional Notes:
EVENING BEFORE PROBLEM STARTED IT WAS A HEAVY RAIN IN NYC. MORNING I STARTED THE CAR AND WAS IMMEDIATELY RECEIVED 4 MESSAGES: "LKAS: LANE KEEPING ASSIST SYSTEM PROBLEM. SEE YOUR DEALER.". "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM. SEE YOUR DEALER.", "BLIND SPOT INFORMATION SYSTEM PROBLEM. SEE YOUR DEALER.", "AUTO HIGH BEAM PROBLEM. MANUAL CONTROLS AVAILABLE. SEE YOUR DEALER.". TURN SIGNALS DID NOT WORK. HAZARD LIGHTS DID NOT WORK. TRUNK RELEASE DID NOT WORK. BACKUP CAMERA DID NOT WORK. MOVED TO DEALER (25 MINUTES AWAY). BUT DID NOT START THE SERVICE. AFTER TURNING OFF AND START THE CAR AGAIN ALL DISPLAYED FAILURES WERE GONE. WAITING FOR THE NEXT HEAVY RAIN.
Mfg Campaign: 11338688
Recall Date: Jul 10, 2020
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE SUNROOF EXPLODED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO GRAINGER HONDA (1596 CHATHAM PKWY, SAVANNAH, GA 31408) TO BE INSPECTED. THERE WAS NO CAUSE FOR THE FAILURE REPORTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE SUNROOF EXPLODED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO GRAINGER HONDA (1596 CHATHAM PKWY, SAVANNAH, GA 31408) TO BE INSPECTED. THERE WAS NO CAUSE FOR THE FAILURE REPORTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE SUNROOF EXPLODED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO GRAINGER HONDA (1596 CHATHAM PKWY, SAVANNAH, GA 31408) TO BE INSPECTED. THERE WAS NO CAUSE FOR THE FAILURE REPORTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.
Mfg Campaign: 11331827
Recall Date: Jun 30, 2020
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING NOTICED AC BLOWING HOT AIR. TOOK IT TO A MECHANIC, ISSUE: CONDENSER LEAKING FREON. NO OBVIOUS DAMAGE THAT COULD HAVE CAUSED IT. ADVISED TO CALL DEALERSHIP AS THEY HAD A RECALL ON 2016 HONDAS FOR THE SAME ISSUE. CALLED THE DEALERSHIP AND WAS TOLD I PROBABLY HIT SOMETHING THAT PUNCTURED IT. THIS IS NOT THE CASE. APPARENTLY THE FREON LEAKING IS FLAMMABLE. IF OTHER VEHICLES FROM HONDA WERE RECALLED THIS COULD LIKELY BE THE SAME ISSUE. THIS SHOULD NOT BE HAPPENING ON A 2018 MODEL.
Corrective Action:
WHILE DRIVING NOTICED AC BLOWING HOT AIR. TOOK IT TO A MECHANIC, ISSUE: CONDENSER LEAKING FREON. NO OBVIOUS DAMAGE THAT COULD HAVE CAUSED IT. ADVISED TO CALL DEALERSHIP AS THEY HAD A RECALL ON 2016 HONDAS FOR THE SAME ISSUE. CALLED THE DEALERSHIP AND WAS TOLD I PROBABLY HIT SOMETHING THAT PUNCTURED IT. THIS IS NOT THE CASE. APPARENTLY THE FREON LEAKING IS FLAMMABLE. IF OTHER VEHICLES FROM HONDA WERE RECALLED THIS COULD LIKELY BE THE SAME ISSUE. THIS SHOULD NOT BE HAPPENING ON A 2018 MODEL.
Additional Notes:
WHILE DRIVING NOTICED AC BLOWING HOT AIR. TOOK IT TO A MECHANIC, ISSUE: CONDENSER LEAKING FREON. NO OBVIOUS DAMAGE THAT COULD HAVE CAUSED IT. ADVISED TO CALL DEALERSHIP AS THEY HAD A RECALL ON 2016 HONDAS FOR THE SAME ISSUE. CALLED THE DEALERSHIP AND WAS TOLD I PROBABLY HIT SOMETHING THAT PUNCTURED IT. THIS IS NOT THE CASE. APPARENTLY THE FREON LEAKING IS FLAMMABLE. IF OTHER VEHICLES FROM HONDA WERE RECALLED THIS COULD LIKELY BE THE SAME ISSUE. THIS SHOULD NOT BE HAPPENING ON A 2018 MODEL.
Mfg Campaign: 11331843
Recall Date: Jun 30, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury