Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 910026
Recall Date: Jan 28, 2022
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain 2016-2018 Reflection trailers. A wiring connector in the vehicle underbody may not be properly secured, allowing water intrusion into the wiring connector, possibly resulting in an electrical short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910020
Recall Date: Jun 19, 2020
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain model year 2015-2017 Reflection recreational trailers, model 357BHS and 367BHS, manufactured November 12, 2014, to September 22, 2016. The affected vehicles have an incorrect Gross Axle Weight Rating (GAWR) on the Federal Certification Label, stating a GAWR of 7,000 lbs when the actual GAWR is 6,400 lbs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910007
Recall Date: Oct 7, 2016
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain model year 2016-2017 Imagine and Reflection recreational trailers manufactured January 15, 2016 to May 4, 2016. The MB Sturgis LP regulator on these vehicles may allow propane gas to leak into the regulator sight glass causing it to degrade and potentially crack.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910006
Recall Date: May 25, 2016
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain model year 2014-2016 Reflection fifth-wheel trailers manufactured September 5, 2013, to June 30, 2015. The affected vehicles may have been manufactured with axles rated to 5200 lbs. instead of 6000 lbs. as designed and as listed on the Certification Label. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910004
Recall Date: Aug 14, 2015
Grand Design Rv, Llc
Safety Issue:
Grand Design RV, LLC (Grand Design) is recalling certain model year 2015-2016 Reflection 303RLS, 308BHTS and 313RLTS, model 2016 Solitude 375RE trailers manufactured March 12, 2015, to April 6, 2015. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 910003
Recall Date: Apr 10, 2015
Consumer Complaints
26 ComplaintsGrand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I'VE HAD 2 WHEEL BEARING FAILURES ON THE SAME WHEEL. I'M WONDERING IF THE UNIT IS OVER WEIGHT FOR THESE BEARINGS. GVWR 9995 LB, 2 AXLES RATED 4400 LB EACH, 1536 LB HITCH WEIGHT. UNIT GVWR OF 9995 LB MINUS HITCH WEIGHT OF 1536 LB PUTS 8459 LB ON THE AXLES. TWO 4400 LB AXLES MEANS 8800 LB TOTAL AXLE STRENGTH MINUS 8459 LB TRAILER WEIGHT MEANS AXLES SHOULD BE SUFFICIENT. EXCEPT THAT IT RUNS ON RVD-H 65535 HUBS. I'VE BEEN TOLD THAT "65535" TRANSLATES TO: 6 BOLT, 5.5 INCHES BETWEEN BOLTS AND THE 35 MEANS 3500 LB BEARINGS. IF THE STRENGTH OF AN AXLE IS LIMITED BY ITS WEAKEST COMPONENT THEN IT SEEMS THAT THE WEIGHT LIMIT OF THE AXLE SHOULD BE 3500 LB INSTEAD OF 4400 LB, AND IF THE WEIGHT LIMIT OF THE AXLES IS ACTUALLY 3500 LB INSTEAD OF 4400 LB THEN THE AXLES WOULD BE OVERLOADED BY 1459 LB, I.E. 8459 LB MINUS 7000 LB = 1459 LB WHEN THE WHEEL BEARING FAILED THE FIRST TIME IT WAS REPLACED WITH A 3500 LB. BEARING. AT THAT TIME I DID NOT UNDERSTAND THE POTENTIAL PROBLEM. I AM NOT AN ENGINEER. MAYBE THE COMPONENTS ARE ADEQUATE FOR THE JOB. I KNOW THAT COMPONENTS ARE USUALLY RATED WELL BELOW WHAT THEY CAN TOLERATE BUT, ON THE OTHER HAND, IF THE MANUFACTURER IS USING SUB PAR COMPONENTS TO SAVE A LITTLE MONEY THEN MAYBE THEY SHOULD BE "ENCOURAGED" TO SAVE THE MONEY ON LESS STRATEGIC COMPONENTS. THESE BREAKDOWNS HAVE ALREADY COST ME OVER $1500. VEHICLE WAS IN MOTION AT MILE MARKER 400 ON I-25 IN NORTHERN NEW MEXICO. TRAVELING STRAIGHT, WARNING MESSAGE CAME ON DASH STATING THAT THE TRAILER BRAKES MALFUNCTIONED. *DT CONSUMER STATED HE IS NOT THE ORIGINAL OWNER.*JB
Corrective Action:
I'VE HAD 2 WHEEL BEARING FAILURES ON THE SAME WHEEL. I'M WONDERING IF THE UNIT IS OVER WEIGHT FOR THESE BEARINGS. GVWR 9995 LB, 2 AXLES RATED 4400 LB EACH, 1536 LB HITCH WEIGHT. UNIT GVWR OF 9995 LB MINUS HITCH WEIGHT OF 1536 LB PUTS 8459 LB ON THE AXLES. TWO 4400 LB AXLES MEANS 8800 LB TOTAL AXLE STRENGTH MINUS 8459 LB TRAILER WEIGHT MEANS AXLES SHOULD BE SUFFICIENT. EXCEPT THAT IT RUNS ON RVD-H 65535 HUBS. I'VE BEEN TOLD THAT "65535" TRANSLATES TO: 6 BOLT, 5.5 INCHES BETWEEN BOLTS AND THE 35 MEANS 3500 LB BEARINGS. IF THE STRENGTH OF AN AXLE IS LIMITED BY ITS WEAKEST COMPONENT THEN IT SEEMS THAT THE WEIGHT LIMIT OF THE AXLE SHOULD BE 3500 LB INSTEAD OF 4400 LB, AND IF THE WEIGHT LIMIT OF THE AXLES IS ACTUALLY 3500 LB INSTEAD OF 4400 LB THEN THE AXLES WOULD BE OVERLOADED BY 1459 LB, I.E. 8459 LB MINUS 7000 LB = 1459 LB WHEN THE WHEEL BEARING FAILED THE FIRST TIME IT WAS REPLACED WITH A 3500 LB. BEARING. AT THAT TIME I DID NOT UNDERSTAND THE POTENTIAL PROBLEM. I AM NOT AN ENGINEER. MAYBE THE COMPONENTS ARE ADEQUATE FOR THE JOB. I KNOW THAT COMPONENTS ARE USUALLY RATED WELL BELOW WHAT THEY CAN TOLERATE BUT, ON THE OTHER HAND, IF THE MANUFACTURER IS USING SUB PAR COMPONENTS TO SAVE A LITTLE MONEY THEN MAYBE THEY SHOULD BE "ENCOURAGED" TO SAVE THE MONEY ON LESS STRATEGIC COMPONENTS. THESE BREAKDOWNS HAVE ALREADY COST ME OVER $1500. VEHICLE WAS IN MOTION AT MILE MARKER 400 ON I-25 IN NORTHERN NEW MEXICO. TRAVELING STRAIGHT, WARNING MESSAGE CAME ON DASH STATING THAT THE TRAILER BRAKES MALFUNCTIONED. *DT CONSUMER STATED HE IS NOT THE ORIGINAL OWNER.*JB
Additional Notes:
I'VE HAD 2 WHEEL BEARING FAILURES ON THE SAME WHEEL. I'M WONDERING IF THE UNIT IS OVER WEIGHT FOR THESE BEARINGS. GVWR 9995 LB, 2 AXLES RATED 4400 LB EACH, 1536 LB HITCH WEIGHT. UNIT GVWR OF 9995 LB MINUS HITCH WEIGHT OF 1536 LB PUTS 8459 LB ON THE AXLES. TWO 4400 LB AXLES MEANS 8800 LB TOTAL AXLE STRENGTH MINUS 8459 LB TRAILER WEIGHT MEANS AXLES SHOULD BE SUFFICIENT. EXCEPT THAT IT RUNS ON RVD-H 65535 HUBS. I'VE BEEN TOLD THAT "65535" TRANSLATES TO: 6 BOLT, 5.5 INCHES BETWEEN BOLTS AND THE 35 MEANS 3500 LB BEARINGS. IF THE STRENGTH OF AN AXLE IS LIMITED BY ITS WEAKEST COMPONENT THEN IT SEEMS THAT THE WEIGHT LIMIT OF THE AXLE SHOULD BE 3500 LB INSTEAD OF 4400 LB, AND IF THE WEIGHT LIMIT OF THE AXLES IS ACTUALLY 3500 LB INSTEAD OF 4400 LB THEN THE AXLES WOULD BE OVERLOADED BY 1459 LB, I.E. 8459 LB MINUS 7000 LB = 1459 LB WHEN THE WHEEL BEARING FAILED THE FIRST TIME IT WAS REPLACED WITH A 3500 LB. BEARING. AT THAT TIME I DID NOT UNDERSTAND THE POTENTIAL PROBLEM. I AM NOT AN ENGINEER. MAYBE THE COMPONENTS ARE ADEQUATE FOR THE JOB. I KNOW THAT COMPONENTS ARE USUALLY RATED WELL BELOW WHAT THEY CAN TOLERATE BUT, ON THE OTHER HAND, IF THE MANUFACTURER IS USING SUB PAR COMPONENTS TO SAVE A LITTLE MONEY THEN MAYBE THEY SHOULD BE "ENCOURAGED" TO SAVE THE MONEY ON LESS STRATEGIC COMPONENTS. THESE BREAKDOWNS HAVE ALREADY COST ME OVER $1500. VEHICLE WAS IN MOTION AT MILE MARKER 400 ON I-25 IN NORTHERN NEW MEXICO. TRAVELING STRAIGHT, WARNING MESSAGE CAME ON DASH STATING THAT THE TRAILER BRAKES MALFUNCTIONED. *DT CONSUMER STATED HE IS NOT THE ORIGINAL OWNER.*JB
Mfg Campaign: 11190479
Recall Date: Mar 21, 2019
Grand Design Rv, Llc
Defect Description:
WHEELS
Potential Consequences:
I'VE HAD 2 WHEEL BEARING FAILURES ON THE SAME WHEEL. I'M WONDERING IF THE UNIT IS OVER WEIGHT FOR THESE BEARINGS. GVWR 9995 LB, 2 AXLES RATED 4400 LB EACH, 1536 LB HITCH WEIGHT. UNIT GVWR OF 9995 LB MINUS HITCH WEIGHT OF 1536 LB PUTS 8459 LB ON THE AXLES. TWO 4400 LB AXLES MEANS 8800 LB TOTAL AXLE STRENGTH MINUS 8459 LB TRAILER WEIGHT MEANS AXLES SHOULD BE SUFFICIENT. EXCEPT THAT IT RUNS ON RVD-H 65535 HUBS. I'VE BEEN TOLD THAT "65535" TRANSLATES TO: 6 BOLT, 5.5 INCHES BETWEEN BOLTS AND THE 35 MEANS 3500 LB BEARINGS. IF THE STRENGTH OF AN AXLE IS LIMITED BY ITS WEAKEST COMPONENT THEN IT SEEMS THAT THE WEIGHT LIMIT OF THE AXLE SHOULD BE 3500 LB INSTEAD OF 4400 LB, AND IF THE WEIGHT LIMIT OF THE AXLES IS ACTUALLY 3500 LB INSTEAD OF 4400 LB THEN THE AXLES WOULD BE OVERLOADED BY 1459 LB, I.E. 8459 LB MINUS 7000 LB = 1459 LB WHEN THE WHEEL BEARING FAILED THE FIRST TIME IT WAS REPLACED WITH A 3500 LB. BEARING. AT THAT TIME I DID NOT UNDERSTAND THE POTENTIAL PROBLEM. I AM NOT AN ENGINEER. MAYBE THE COMPONENTS ARE ADEQUATE FOR THE JOB. I KNOW THAT COMPONENTS ARE USUALLY RATED WELL BELOW WHAT THEY CAN TOLERATE BUT, ON THE OTHER HAND, IF THE MANUFACTURER IS USING SUB PAR COMPONENTS TO SAVE A LITTLE MONEY THEN MAYBE THEY SHOULD BE "ENCOURAGED" TO SAVE THE MONEY ON LESS STRATEGIC COMPONENTS. THESE BREAKDOWNS HAVE ALREADY COST ME OVER $1500. VEHICLE WAS IN MOTION AT MILE MARKER 400 ON I-25 IN NORTHERN NEW MEXICO. TRAVELING STRAIGHT, WARNING MESSAGE CAME ON DASH STATING THAT THE TRAILER BRAKES MALFUNCTIONED. *DT CONSUMER STATED HE IS NOT THE ORIGINAL OWNER.*JB
Corrective Action:
I'VE HAD 2 WHEEL BEARING FAILURES ON THE SAME WHEEL. I'M WONDERING IF THE UNIT IS OVER WEIGHT FOR THESE BEARINGS. GVWR 9995 LB, 2 AXLES RATED 4400 LB EACH, 1536 LB HITCH WEIGHT. UNIT GVWR OF 9995 LB MINUS HITCH WEIGHT OF 1536 LB PUTS 8459 LB ON THE AXLES. TWO 4400 LB AXLES MEANS 8800 LB TOTAL AXLE STRENGTH MINUS 8459 LB TRAILER WEIGHT MEANS AXLES SHOULD BE SUFFICIENT. EXCEPT THAT IT RUNS ON RVD-H 65535 HUBS. I'VE BEEN TOLD THAT "65535" TRANSLATES TO: 6 BOLT, 5.5 INCHES BETWEEN BOLTS AND THE 35 MEANS 3500 LB BEARINGS. IF THE STRENGTH OF AN AXLE IS LIMITED BY ITS WEAKEST COMPONENT THEN IT SEEMS THAT THE WEIGHT LIMIT OF THE AXLE SHOULD BE 3500 LB INSTEAD OF 4400 LB, AND IF THE WEIGHT LIMIT OF THE AXLES IS ACTUALLY 3500 LB INSTEAD OF 4400 LB THEN THE AXLES WOULD BE OVERLOADED BY 1459 LB, I.E. 8459 LB MINUS 7000 LB = 1459 LB WHEN THE WHEEL BEARING FAILED THE FIRST TIME IT WAS REPLACED WITH A 3500 LB. BEARING. AT THAT TIME I DID NOT UNDERSTAND THE POTENTIAL PROBLEM. I AM NOT AN ENGINEER. MAYBE THE COMPONENTS ARE ADEQUATE FOR THE JOB. I KNOW THAT COMPONENTS ARE USUALLY RATED WELL BELOW WHAT THEY CAN TOLERATE BUT, ON THE OTHER HAND, IF THE MANUFACTURER IS USING SUB PAR COMPONENTS TO SAVE A LITTLE MONEY THEN MAYBE THEY SHOULD BE "ENCOURAGED" TO SAVE THE MONEY ON LESS STRATEGIC COMPONENTS. THESE BREAKDOWNS HAVE ALREADY COST ME OVER $1500. VEHICLE WAS IN MOTION AT MILE MARKER 400 ON I-25 IN NORTHERN NEW MEXICO. TRAVELING STRAIGHT, WARNING MESSAGE CAME ON DASH STATING THAT THE TRAILER BRAKES MALFUNCTIONED. *DT CONSUMER STATED HE IS NOT THE ORIGINAL OWNER.*JB
Additional Notes:
I'VE HAD 2 WHEEL BEARING FAILURES ON THE SAME WHEEL. I'M WONDERING IF THE UNIT IS OVER WEIGHT FOR THESE BEARINGS. GVWR 9995 LB, 2 AXLES RATED 4400 LB EACH, 1536 LB HITCH WEIGHT. UNIT GVWR OF 9995 LB MINUS HITCH WEIGHT OF 1536 LB PUTS 8459 LB ON THE AXLES. TWO 4400 LB AXLES MEANS 8800 LB TOTAL AXLE STRENGTH MINUS 8459 LB TRAILER WEIGHT MEANS AXLES SHOULD BE SUFFICIENT. EXCEPT THAT IT RUNS ON RVD-H 65535 HUBS. I'VE BEEN TOLD THAT "65535" TRANSLATES TO: 6 BOLT, 5.5 INCHES BETWEEN BOLTS AND THE 35 MEANS 3500 LB BEARINGS. IF THE STRENGTH OF AN AXLE IS LIMITED BY ITS WEAKEST COMPONENT THEN IT SEEMS THAT THE WEIGHT LIMIT OF THE AXLE SHOULD BE 3500 LB INSTEAD OF 4400 LB, AND IF THE WEIGHT LIMIT OF THE AXLES IS ACTUALLY 3500 LB INSTEAD OF 4400 LB THEN THE AXLES WOULD BE OVERLOADED BY 1459 LB, I.E. 8459 LB MINUS 7000 LB = 1459 LB WHEN THE WHEEL BEARING FAILED THE FIRST TIME IT WAS REPLACED WITH A 3500 LB. BEARING. AT THAT TIME I DID NOT UNDERSTAND THE POTENTIAL PROBLEM. I AM NOT AN ENGINEER. MAYBE THE COMPONENTS ARE ADEQUATE FOR THE JOB. I KNOW THAT COMPONENTS ARE USUALLY RATED WELL BELOW WHAT THEY CAN TOLERATE BUT, ON THE OTHER HAND, IF THE MANUFACTURER IS USING SUB PAR COMPONENTS TO SAVE A LITTLE MONEY THEN MAYBE THEY SHOULD BE "ENCOURAGED" TO SAVE THE MONEY ON LESS STRATEGIC COMPONENTS. THESE BREAKDOWNS HAVE ALREADY COST ME OVER $1500. VEHICLE WAS IN MOTION AT MILE MARKER 400 ON I-25 IN NORTHERN NEW MEXICO. TRAVELING STRAIGHT, WARNING MESSAGE CAME ON DASH STATING THAT THE TRAILER BRAKES MALFUNCTIONED. *DT CONSUMER STATED HE IS NOT THE ORIGINAL OWNER.*JB
Mfg Campaign: 11190479
Recall Date: Mar 21, 2019
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
SUSPECTED DIMINISHED BRAKING ACTION WHILE TOWING MY 2016 GRAND DESIGN 313 RLTS 37 FOOT RV. WE TOWED FROM THE NORTHEAST TO THE SOUTHWEST THIS LAST SEPTEMBER. ONCE ARRIVING AT OUR DESTINATION AND PLACING THE RV IN STORAGE I BEGAN RESEARCHING THE BRAKE SET UP. THE MANUFACTURER OF THE AXLES LIPPERT COMPONENTS, INC HAD PUT OUT A NOTICE THAT AFFECTED MY RV. THE NOTICE DESCRIBED AN ANOMALY DURING THE ASSEMBLY PROCESS WHERE TOO MUCH WHEEL BEARING GREASE WAS INTRODUCED TO THE HUB ASSEMBLY. THIS CAUSED THE SEALS TO FAIL ALLOWING THE GREASE TO CONTAMINATE THE CRITICAL BRAKE COMPONENTS. MORE SPECIFICALLY THE BRAKE LININGS, ACTIVATION MAGNETS AND THE CORRESPONDING SURFACES OF THE BRAKE DRUM THE COME IN CONTACT WITH. THIS DIMINISHES THE EFFECTIVENESS OF THE BRAKING ACTION SEVERELY. UNDER THE RIGHT CIRCUMSTANCES COULD PROVE DISASTROUS. EVEN FATAL TO NOT ONLY THE DRIVER AND PASSENGER OF THE TOW VEHICLE BUT ANY OTHER PEOPLE TRAVELING ON THE SAME HIGHWAY WITH THE RV IN CLOSE PROXIMITY. LIPPERT ACKNOWLEDGED THE PROBLEM WITH ME AND SENT REPLACEMENT BRAKE SHOE ASSEMBLIES AND SEALS FOR ALL (4) WHEELS. NOT INCLUDING THE BRAKE DRUM, OR BEARING ASSEMBLIES. OR LABOR TO INSTALL THE NEW COMPONENTS. THE WHEEL ASSEMBLIES HAVE NEVER BEEN REMOVED FROM THE RV SINCE NEW. UNTIL THE INSTALLATION OF THE NEW COMPONENTS BEGAN I HAD NEVER SEEN THE EXTENT OF EXCESS GREASE CONTAMINATION I WAS TRAVELING DOWN THE HIGHWAY WITH. PLEASE REFER TO THE ATTACHED PHOTOS. THIS MAY VERY WELL BE AN UNRESOLVED ISSUE ON OTHER RVS ON THE ROAD WITH THESE LIPPERT AXLE ASSEMBLIES. NO ONE EVER CONTACTED ME REGARDING THIS ISSUE. NOT THE RV MANUFACTURER OR LIPPERT. I HAD TO RESEARCH THIS ANOMALY ON MY OWN. PLEASE MAKE OTHERS AWARE OF THE EXTREMELY DANGEROUS SITUATION ON THE BRAKES OF OTHER UNASSUMING RV OWNERS TRAVELING ON OUR HIGHWAYS.
Corrective Action:
SUSPECTED DIMINISHED BRAKING ACTION WHILE TOWING MY 2016 GRAND DESIGN 313 RLTS 37 FOOT RV. WE TOWED FROM THE NORTHEAST TO THE SOUTHWEST THIS LAST SEPTEMBER. ONCE ARRIVING AT OUR DESTINATION AND PLACING THE RV IN STORAGE I BEGAN RESEARCHING THE BRAKE SET UP. THE MANUFACTURER OF THE AXLES LIPPERT COMPONENTS, INC HAD PUT OUT A NOTICE THAT AFFECTED MY RV. THE NOTICE DESCRIBED AN ANOMALY DURING THE ASSEMBLY PROCESS WHERE TOO MUCH WHEEL BEARING GREASE WAS INTRODUCED TO THE HUB ASSEMBLY. THIS CAUSED THE SEALS TO FAIL ALLOWING THE GREASE TO CONTAMINATE THE CRITICAL BRAKE COMPONENTS. MORE SPECIFICALLY THE BRAKE LININGS, ACTIVATION MAGNETS AND THE CORRESPONDING SURFACES OF THE BRAKE DRUM THE COME IN CONTACT WITH. THIS DIMINISHES THE EFFECTIVENESS OF THE BRAKING ACTION SEVERELY. UNDER THE RIGHT CIRCUMSTANCES COULD PROVE DISASTROUS. EVEN FATAL TO NOT ONLY THE DRIVER AND PASSENGER OF THE TOW VEHICLE BUT ANY OTHER PEOPLE TRAVELING ON THE SAME HIGHWAY WITH THE RV IN CLOSE PROXIMITY. LIPPERT ACKNOWLEDGED THE PROBLEM WITH ME AND SENT REPLACEMENT BRAKE SHOE ASSEMBLIES AND SEALS FOR ALL (4) WHEELS. NOT INCLUDING THE BRAKE DRUM, OR BEARING ASSEMBLIES. OR LABOR TO INSTALL THE NEW COMPONENTS. THE WHEEL ASSEMBLIES HAVE NEVER BEEN REMOVED FROM THE RV SINCE NEW. UNTIL THE INSTALLATION OF THE NEW COMPONENTS BEGAN I HAD NEVER SEEN THE EXTENT OF EXCESS GREASE CONTAMINATION I WAS TRAVELING DOWN THE HIGHWAY WITH. PLEASE REFER TO THE ATTACHED PHOTOS. THIS MAY VERY WELL BE AN UNRESOLVED ISSUE ON OTHER RVS ON THE ROAD WITH THESE LIPPERT AXLE ASSEMBLIES. NO ONE EVER CONTACTED ME REGARDING THIS ISSUE. NOT THE RV MANUFACTURER OR LIPPERT. I HAD TO RESEARCH THIS ANOMALY ON MY OWN. PLEASE MAKE OTHERS AWARE OF THE EXTREMELY DANGEROUS SITUATION ON THE BRAKES OF OTHER UNASSUMING RV OWNERS TRAVELING ON OUR HIGHWAYS.
Additional Notes:
SUSPECTED DIMINISHED BRAKING ACTION WHILE TOWING MY 2016 GRAND DESIGN 313 RLTS 37 FOOT RV. WE TOWED FROM THE NORTHEAST TO THE SOUTHWEST THIS LAST SEPTEMBER. ONCE ARRIVING AT OUR DESTINATION AND PLACING THE RV IN STORAGE I BEGAN RESEARCHING THE BRAKE SET UP. THE MANUFACTURER OF THE AXLES LIPPERT COMPONENTS, INC HAD PUT OUT A NOTICE THAT AFFECTED MY RV. THE NOTICE DESCRIBED AN ANOMALY DURING THE ASSEMBLY PROCESS WHERE TOO MUCH WHEEL BEARING GREASE WAS INTRODUCED TO THE HUB ASSEMBLY. THIS CAUSED THE SEALS TO FAIL ALLOWING THE GREASE TO CONTAMINATE THE CRITICAL BRAKE COMPONENTS. MORE SPECIFICALLY THE BRAKE LININGS, ACTIVATION MAGNETS AND THE CORRESPONDING SURFACES OF THE BRAKE DRUM THE COME IN CONTACT WITH. THIS DIMINISHES THE EFFECTIVENESS OF THE BRAKING ACTION SEVERELY. UNDER THE RIGHT CIRCUMSTANCES COULD PROVE DISASTROUS. EVEN FATAL TO NOT ONLY THE DRIVER AND PASSENGER OF THE TOW VEHICLE BUT ANY OTHER PEOPLE TRAVELING ON THE SAME HIGHWAY WITH THE RV IN CLOSE PROXIMITY. LIPPERT ACKNOWLEDGED THE PROBLEM WITH ME AND SENT REPLACEMENT BRAKE SHOE ASSEMBLIES AND SEALS FOR ALL (4) WHEELS. NOT INCLUDING THE BRAKE DRUM, OR BEARING ASSEMBLIES. OR LABOR TO INSTALL THE NEW COMPONENTS. THE WHEEL ASSEMBLIES HAVE NEVER BEEN REMOVED FROM THE RV SINCE NEW. UNTIL THE INSTALLATION OF THE NEW COMPONENTS BEGAN I HAD NEVER SEEN THE EXTENT OF EXCESS GREASE CONTAMINATION I WAS TRAVELING DOWN THE HIGHWAY WITH. PLEASE REFER TO THE ATTACHED PHOTOS. THIS MAY VERY WELL BE AN UNRESOLVED ISSUE ON OTHER RVS ON THE ROAD WITH THESE LIPPERT AXLE ASSEMBLIES. NO ONE EVER CONTACTED ME REGARDING THIS ISSUE. NOT THE RV MANUFACTURER OR LIPPERT. I HAD TO RESEARCH THIS ANOMALY ON MY OWN. PLEASE MAKE OTHERS AWARE OF THE EXTREMELY DANGEROUS SITUATION ON THE BRAKES OF OTHER UNASSUMING RV OWNERS TRAVELING ON OUR HIGHWAYS.
Mfg Campaign: 11153382
Recall Date: Nov 23, 2018
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
IN AUGUST OF THIS YEAR, I PURCHASED A 2016 GRAND DESIGN REFLECTION 313RLTS TRAVEL TRAILER (USED) FROM A GRAND DESIGN DEALER (PALM BEACH RV, WEST PALM BEACH, FL). VIN: [XXX]. I HAVE DRIVEN THIS TRAILER APPROXIMATELY 2,000 MILES. I NOTICED THAT THE TRAILER WASN'T BRAKING AS GOOD AS IT SHOULD BE, SO I TOOK IT IN TO A LOCAL RV REPAIR SHOP (RVTECH, FT. MYERS, FL) TO HAVE IT CHECKED OUT. UPON INSPECTION, THEY DISCOVERED THAT ALL FOUR OF MY GREASE SEALS HAVE FAILED, AND THAT THE BACKING PLATES AND BRAKES WERE SPLATTERED WITH GREASE, THE DRUM ASSEMBLIES WERE SCORED, THE BRAKE PADS WERE DAMAGED AND NEEDED REPAIR. HE ALSO SAID IT APPEARED THAT THE MAGNETS WERE ACTUALLY DIGGING INTO THE METAL, CREATING FURTHER SCORING. I'M NOT A MECHANIC, BUT THEIR EXPLANATION OF THE DAMAGE THAT WAS DONE WAS THAT IT WAS A DIRECT RESULT OF THE GREASE SEALS FAILING. AFTER RESEARCHING ON THE INTERNET I DISCOVERED THAT THIS IS INDEED A VERY WELL KNOWN PROBLEM - THE GRAND DESIGN OWNER'S FORUM HAS 92 PAGES ON A SINGLE THREAD ABOUT IT. I'M VERY DISAPPOINTED THAT THIS APPEARS TO HAVE BEEN A KNOWN PROBLEM, AND I'VE BEEN DRIVING A 10,000 LB TRAILER WITH BASICALLY NO BRAKES. WHY DIDN'T GRAND DESIGN NOTIFY THEIR DEALERS OF THIS PROBLEM, AND HAVE THE DEALERS CHECK TO SEE IF ANY OF THEIR CUSTOMERS HAD THIS PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
IN AUGUST OF THIS YEAR, I PURCHASED A 2016 GRAND DESIGN REFLECTION 313RLTS TRAVEL TRAILER (USED) FROM A GRAND DESIGN DEALER (PALM BEACH RV, WEST PALM BEACH, FL). VIN: [XXX]. I HAVE DRIVEN THIS TRAILER APPROXIMATELY 2,000 MILES. I NOTICED THAT THE TRAILER WASN'T BRAKING AS GOOD AS IT SHOULD BE, SO I TOOK IT IN TO A LOCAL RV REPAIR SHOP (RVTECH, FT. MYERS, FL) TO HAVE IT CHECKED OUT. UPON INSPECTION, THEY DISCOVERED THAT ALL FOUR OF MY GREASE SEALS HAVE FAILED, AND THAT THE BACKING PLATES AND BRAKES WERE SPLATTERED WITH GREASE, THE DRUM ASSEMBLIES WERE SCORED, THE BRAKE PADS WERE DAMAGED AND NEEDED REPAIR. HE ALSO SAID IT APPEARED THAT THE MAGNETS WERE ACTUALLY DIGGING INTO THE METAL, CREATING FURTHER SCORING. I'M NOT A MECHANIC, BUT THEIR EXPLANATION OF THE DAMAGE THAT WAS DONE WAS THAT IT WAS A DIRECT RESULT OF THE GREASE SEALS FAILING. AFTER RESEARCHING ON THE INTERNET I DISCOVERED THAT THIS IS INDEED A VERY WELL KNOWN PROBLEM - THE GRAND DESIGN OWNER'S FORUM HAS 92 PAGES ON A SINGLE THREAD ABOUT IT. I'M VERY DISAPPOINTED THAT THIS APPEARS TO HAVE BEEN A KNOWN PROBLEM, AND I'VE BEEN DRIVING A 10,000 LB TRAILER WITH BASICALLY NO BRAKES. WHY DIDN'T GRAND DESIGN NOTIFY THEIR DEALERS OF THIS PROBLEM, AND HAVE THE DEALERS CHECK TO SEE IF ANY OF THEIR CUSTOMERS HAD THIS PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
IN AUGUST OF THIS YEAR, I PURCHASED A 2016 GRAND DESIGN REFLECTION 313RLTS TRAVEL TRAILER (USED) FROM A GRAND DESIGN DEALER (PALM BEACH RV, WEST PALM BEACH, FL). VIN: [XXX]. I HAVE DRIVEN THIS TRAILER APPROXIMATELY 2,000 MILES. I NOTICED THAT THE TRAILER WASN'T BRAKING AS GOOD AS IT SHOULD BE, SO I TOOK IT IN TO A LOCAL RV REPAIR SHOP (RVTECH, FT. MYERS, FL) TO HAVE IT CHECKED OUT. UPON INSPECTION, THEY DISCOVERED THAT ALL FOUR OF MY GREASE SEALS HAVE FAILED, AND THAT THE BACKING PLATES AND BRAKES WERE SPLATTERED WITH GREASE, THE DRUM ASSEMBLIES WERE SCORED, THE BRAKE PADS WERE DAMAGED AND NEEDED REPAIR. HE ALSO SAID IT APPEARED THAT THE MAGNETS WERE ACTUALLY DIGGING INTO THE METAL, CREATING FURTHER SCORING. I'M NOT A MECHANIC, BUT THEIR EXPLANATION OF THE DAMAGE THAT WAS DONE WAS THAT IT WAS A DIRECT RESULT OF THE GREASE SEALS FAILING. AFTER RESEARCHING ON THE INTERNET I DISCOVERED THAT THIS IS INDEED A VERY WELL KNOWN PROBLEM - THE GRAND DESIGN OWNER'S FORUM HAS 92 PAGES ON A SINGLE THREAD ABOUT IT. I'M VERY DISAPPOINTED THAT THIS APPEARS TO HAVE BEEN A KNOWN PROBLEM, AND I'VE BEEN DRIVING A 10,000 LB TRAILER WITH BASICALLY NO BRAKES. WHY DIDN'T GRAND DESIGN NOTIFY THEIR DEALERS OF THIS PROBLEM, AND HAVE THE DEALERS CHECK TO SEE IF ANY OF THEIR CUSTOMERS HAD THIS PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11061282
Recall Date: Jan 8, 2018
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
IN AUGUST OF THIS YEAR, I PURCHASED A 2016 GRAND DESIGN REFLECTION 313RLTS TRAVEL TRAILER (USED) FROM A GRAND DESIGN DEALER (PALM BEACH RV, WEST PALM BEACH, FL). VIN: [XXX]. I HAVE DRIVEN THIS TRAILER APPROXIMATELY 2,000 MILES. I NOTICED THAT THE TRAILER WASN'T BRAKING AS GOOD AS IT SHOULD BE, SO I TOOK IT IN TO A LOCAL RV REPAIR SHOP (RVTECH, FT. MYERS, FL) TO HAVE IT CHECKED OUT. UPON INSPECTION, THEY DISCOVERED THAT ALL FOUR OF MY GREASE SEALS HAVE FAILED, AND THAT THE BACKING PLATES AND BRAKES WERE SPLATTERED WITH GREASE, THE DRUM ASSEMBLIES WERE SCORED, THE BRAKE PADS WERE DAMAGED AND NEEDED REPAIR. HE ALSO SAID IT APPEARED THAT THE MAGNETS WERE ACTUALLY DIGGING INTO THE METAL, CREATING FURTHER SCORING. I'M NOT A MECHANIC, BUT THEIR EXPLANATION OF THE DAMAGE THAT WAS DONE WAS THAT IT WAS A DIRECT RESULT OF THE GREASE SEALS FAILING. AFTER RESEARCHING ON THE INTERNET I DISCOVERED THAT THIS IS INDEED A VERY WELL KNOWN PROBLEM - THE GRAND DESIGN OWNER'S FORUM HAS 92 PAGES ON A SINGLE THREAD ABOUT IT. I'M VERY DISAPPOINTED THAT THIS APPEARS TO HAVE BEEN A KNOWN PROBLEM, AND I'VE BEEN DRIVING A 10,000 LB TRAILER WITH BASICALLY NO BRAKES. WHY DIDN'T GRAND DESIGN NOTIFY THEIR DEALERS OF THIS PROBLEM, AND HAVE THE DEALERS CHECK TO SEE IF ANY OF THEIR CUSTOMERS HAD THIS PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
IN AUGUST OF THIS YEAR, I PURCHASED A 2016 GRAND DESIGN REFLECTION 313RLTS TRAVEL TRAILER (USED) FROM A GRAND DESIGN DEALER (PALM BEACH RV, WEST PALM BEACH, FL). VIN: [XXX]. I HAVE DRIVEN THIS TRAILER APPROXIMATELY 2,000 MILES. I NOTICED THAT THE TRAILER WASN'T BRAKING AS GOOD AS IT SHOULD BE, SO I TOOK IT IN TO A LOCAL RV REPAIR SHOP (RVTECH, FT. MYERS, FL) TO HAVE IT CHECKED OUT. UPON INSPECTION, THEY DISCOVERED THAT ALL FOUR OF MY GREASE SEALS HAVE FAILED, AND THAT THE BACKING PLATES AND BRAKES WERE SPLATTERED WITH GREASE, THE DRUM ASSEMBLIES WERE SCORED, THE BRAKE PADS WERE DAMAGED AND NEEDED REPAIR. HE ALSO SAID IT APPEARED THAT THE MAGNETS WERE ACTUALLY DIGGING INTO THE METAL, CREATING FURTHER SCORING. I'M NOT A MECHANIC, BUT THEIR EXPLANATION OF THE DAMAGE THAT WAS DONE WAS THAT IT WAS A DIRECT RESULT OF THE GREASE SEALS FAILING. AFTER RESEARCHING ON THE INTERNET I DISCOVERED THAT THIS IS INDEED A VERY WELL KNOWN PROBLEM - THE GRAND DESIGN OWNER'S FORUM HAS 92 PAGES ON A SINGLE THREAD ABOUT IT. I'M VERY DISAPPOINTED THAT THIS APPEARS TO HAVE BEEN A KNOWN PROBLEM, AND I'VE BEEN DRIVING A 10,000 LB TRAILER WITH BASICALLY NO BRAKES. WHY DIDN'T GRAND DESIGN NOTIFY THEIR DEALERS OF THIS PROBLEM, AND HAVE THE DEALERS CHECK TO SEE IF ANY OF THEIR CUSTOMERS HAD THIS PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
IN AUGUST OF THIS YEAR, I PURCHASED A 2016 GRAND DESIGN REFLECTION 313RLTS TRAVEL TRAILER (USED) FROM A GRAND DESIGN DEALER (PALM BEACH RV, WEST PALM BEACH, FL). VIN: [XXX]. I HAVE DRIVEN THIS TRAILER APPROXIMATELY 2,000 MILES. I NOTICED THAT THE TRAILER WASN'T BRAKING AS GOOD AS IT SHOULD BE, SO I TOOK IT IN TO A LOCAL RV REPAIR SHOP (RVTECH, FT. MYERS, FL) TO HAVE IT CHECKED OUT. UPON INSPECTION, THEY DISCOVERED THAT ALL FOUR OF MY GREASE SEALS HAVE FAILED, AND THAT THE BACKING PLATES AND BRAKES WERE SPLATTERED WITH GREASE, THE DRUM ASSEMBLIES WERE SCORED, THE BRAKE PADS WERE DAMAGED AND NEEDED REPAIR. HE ALSO SAID IT APPEARED THAT THE MAGNETS WERE ACTUALLY DIGGING INTO THE METAL, CREATING FURTHER SCORING. I'M NOT A MECHANIC, BUT THEIR EXPLANATION OF THE DAMAGE THAT WAS DONE WAS THAT IT WAS A DIRECT RESULT OF THE GREASE SEALS FAILING. AFTER RESEARCHING ON THE INTERNET I DISCOVERED THAT THIS IS INDEED A VERY WELL KNOWN PROBLEM - THE GRAND DESIGN OWNER'S FORUM HAS 92 PAGES ON A SINGLE THREAD ABOUT IT. I'M VERY DISAPPOINTED THAT THIS APPEARS TO HAVE BEEN A KNOWN PROBLEM, AND I'VE BEEN DRIVING A 10,000 LB TRAILER WITH BASICALLY NO BRAKES. WHY DIDN'T GRAND DESIGN NOTIFY THEIR DEALERS OF THIS PROBLEM, AND HAVE THE DEALERS CHECK TO SEE IF ANY OF THEIR CUSTOMERS HAD THIS PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11061282
Recall Date: Jan 8, 2018
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
OVER PACKED WHEEL BEARINGS FROM FACTORY CAUSING GREASE TO BE FORCED PAST REAR WHEEL BEARING SEALS AND CONTAMINATING ELECTRIC BRAKES. BRAKE EFFECTIVENESS SEVERELY COMPROMISED CAUSING DIFFICULTY IN STOPPING 5TH WHEEL TRAILER. PROBLEM SHOULD HAVE BEEN FOUND BY SELLING DEALERSHIP DURING IT'S FIRST WARRANTY INSPECTION BUT WAS IGNORED OR OVERLOOKED. (TOM STINNETT'S CAMPERS INN RV IN LOUISVILLE KY) FIRST CONTACT WITH COMPANY, DEALERSHIP DENIED WORKING ON THE RV AT ALL, THEN LATER SAID THEY DID IN APRIL OF 2017. THEN CLAIMED THAT THEY ONLY LOOKED AT ONE WHEEL. THAT WHEEL AND THE OTHER THREE WERE BADLY CONTAMINATED WITH GREASE. WE TRUST THAT FACTORY TRAINED SERVICE TECHS WILL KNOW WHAT TO DO AND PROTECT THE GENERAL PUBLIC FROM SAFETY ISSUES BUT IN THIS CASE THEY IGNORED THE BLATANTLY OBVIOUS PROBLEM. HEAVY GREASE ACCUMULATION ON THE WHEEL RIMS IS A DEAD GIVE AWAY OF THE PROBLEM AND DOES NOT REQUIRE ANY EFFORT TO INSPECT, YET NOTHING WAS DONE. (FIRST DETECTED DURING TRANSFER OF OWNERSHIP TO ME ON 8/16/2017)
Corrective Action:
OVER PACKED WHEEL BEARINGS FROM FACTORY CAUSING GREASE TO BE FORCED PAST REAR WHEEL BEARING SEALS AND CONTAMINATING ELECTRIC BRAKES. BRAKE EFFECTIVENESS SEVERELY COMPROMISED CAUSING DIFFICULTY IN STOPPING 5TH WHEEL TRAILER. PROBLEM SHOULD HAVE BEEN FOUND BY SELLING DEALERSHIP DURING IT'S FIRST WARRANTY INSPECTION BUT WAS IGNORED OR OVERLOOKED. (TOM STINNETT'S CAMPERS INN RV IN LOUISVILLE KY) FIRST CONTACT WITH COMPANY, DEALERSHIP DENIED WORKING ON THE RV AT ALL, THEN LATER SAID THEY DID IN APRIL OF 2017. THEN CLAIMED THAT THEY ONLY LOOKED AT ONE WHEEL. THAT WHEEL AND THE OTHER THREE WERE BADLY CONTAMINATED WITH GREASE. WE TRUST THAT FACTORY TRAINED SERVICE TECHS WILL KNOW WHAT TO DO AND PROTECT THE GENERAL PUBLIC FROM SAFETY ISSUES BUT IN THIS CASE THEY IGNORED THE BLATANTLY OBVIOUS PROBLEM. HEAVY GREASE ACCUMULATION ON THE WHEEL RIMS IS A DEAD GIVE AWAY OF THE PROBLEM AND DOES NOT REQUIRE ANY EFFORT TO INSPECT, YET NOTHING WAS DONE. (FIRST DETECTED DURING TRANSFER OF OWNERSHIP TO ME ON 8/16/2017)
Additional Notes:
OVER PACKED WHEEL BEARINGS FROM FACTORY CAUSING GREASE TO BE FORCED PAST REAR WHEEL BEARING SEALS AND CONTAMINATING ELECTRIC BRAKES. BRAKE EFFECTIVENESS SEVERELY COMPROMISED CAUSING DIFFICULTY IN STOPPING 5TH WHEEL TRAILER. PROBLEM SHOULD HAVE BEEN FOUND BY SELLING DEALERSHIP DURING IT'S FIRST WARRANTY INSPECTION BUT WAS IGNORED OR OVERLOOKED. (TOM STINNETT'S CAMPERS INN RV IN LOUISVILLE KY) FIRST CONTACT WITH COMPANY, DEALERSHIP DENIED WORKING ON THE RV AT ALL, THEN LATER SAID THEY DID IN APRIL OF 2017. THEN CLAIMED THAT THEY ONLY LOOKED AT ONE WHEEL. THAT WHEEL AND THE OTHER THREE WERE BADLY CONTAMINATED WITH GREASE. WE TRUST THAT FACTORY TRAINED SERVICE TECHS WILL KNOW WHAT TO DO AND PROTECT THE GENERAL PUBLIC FROM SAFETY ISSUES BUT IN THIS CASE THEY IGNORED THE BLATANTLY OBVIOUS PROBLEM. HEAVY GREASE ACCUMULATION ON THE WHEEL RIMS IS A DEAD GIVE AWAY OF THE PROBLEM AND DOES NOT REQUIRE ANY EFFORT TO INSPECT, YET NOTHING WAS DONE. (FIRST DETECTED DURING TRANSFER OF OWNERSHIP TO ME ON 8/16/2017)
Mfg Campaign: 11020281
Recall Date: Aug 29, 2017
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER LESS THAN 200 MILES OF TOTAL TRAVEL, WE ARE INFORMED THAT THE WHEEL BEARINGS AND "BACKING PLATES" NEED TO BE REPLACED TO THE TUNE OF NEARLY $1,000. MY BRAKES ARE GETTING GREASE ON THEM. THIS IS AN OBVIOUS SAFETY HAZARD. SEARCHING ON THE INTERNET - THE WEB IS FULL OF PEOPLE WITH THE SAME ISSUES. THE MANUFACTURER, SO FAR, IS AVOIDING RESPONSIBILITY WITH A LIST OF BS EXCUSES ABOUT OWNERS DOING THEIR OWN MAINTENANCE ETC. BRAKES, BEARINGS, AXLES, BACKING PLATES, SHOULD NOT BE AN ISSUE ON A NEARLY NEW TRAILER WITH LOW MILES AND JUST NOW GETTING IT'S FIRST MAINTENANCE. IN THE WORDS OF MY SERVICE MANAGER "THIS IS A SERIOUS SAFETY ISSUE". SO WHY IS LIPPERT OR GRAND DESIGN NOT DOING THE RESPONSIBLE THING??
Corrective Action:
AFTER LESS THAN 200 MILES OF TOTAL TRAVEL, WE ARE INFORMED THAT THE WHEEL BEARINGS AND "BACKING PLATES" NEED TO BE REPLACED TO THE TUNE OF NEARLY $1,000. MY BRAKES ARE GETTING GREASE ON THEM. THIS IS AN OBVIOUS SAFETY HAZARD. SEARCHING ON THE INTERNET - THE WEB IS FULL OF PEOPLE WITH THE SAME ISSUES. THE MANUFACTURER, SO FAR, IS AVOIDING RESPONSIBILITY WITH A LIST OF BS EXCUSES ABOUT OWNERS DOING THEIR OWN MAINTENANCE ETC. BRAKES, BEARINGS, AXLES, BACKING PLATES, SHOULD NOT BE AN ISSUE ON A NEARLY NEW TRAILER WITH LOW MILES AND JUST NOW GETTING IT'S FIRST MAINTENANCE. IN THE WORDS OF MY SERVICE MANAGER "THIS IS A SERIOUS SAFETY ISSUE". SO WHY IS LIPPERT OR GRAND DESIGN NOT DOING THE RESPONSIBLE THING??
Additional Notes:
AFTER LESS THAN 200 MILES OF TOTAL TRAVEL, WE ARE INFORMED THAT THE WHEEL BEARINGS AND "BACKING PLATES" NEED TO BE REPLACED TO THE TUNE OF NEARLY $1,000. MY BRAKES ARE GETTING GREASE ON THEM. THIS IS AN OBVIOUS SAFETY HAZARD. SEARCHING ON THE INTERNET - THE WEB IS FULL OF PEOPLE WITH THE SAME ISSUES. THE MANUFACTURER, SO FAR, IS AVOIDING RESPONSIBILITY WITH A LIST OF BS EXCUSES ABOUT OWNERS DOING THEIR OWN MAINTENANCE ETC. BRAKES, BEARINGS, AXLES, BACKING PLATES, SHOULD NOT BE AN ISSUE ON A NEARLY NEW TRAILER WITH LOW MILES AND JUST NOW GETTING IT'S FIRST MAINTENANCE. IN THE WORDS OF MY SERVICE MANAGER "THIS IS A SERIOUS SAFETY ISSUE". SO WHY IS LIPPERT OR GRAND DESIGN NOT DOING THE RESPONSIBLE THING??
Mfg Campaign: 11005099
Recall Date: Jul 13, 2017
Grand Design Rv, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER LESS THAN 200 MILES OF TOTAL TRAVEL, WE ARE INFORMED THAT THE WHEEL BEARINGS AND "BACKING PLATES" NEED TO BE REPLACED TO THE TUNE OF NEARLY $1,000. MY BRAKES ARE GETTING GREASE ON THEM. THIS IS AN OBVIOUS SAFETY HAZARD. SEARCHING ON THE INTERNET - THE WEB IS FULL OF PEOPLE WITH THE SAME ISSUES. THE MANUFACTURER, SO FAR, IS AVOIDING RESPONSIBILITY WITH A LIST OF BS EXCUSES ABOUT OWNERS DOING THEIR OWN MAINTENANCE ETC. BRAKES, BEARINGS, AXLES, BACKING PLATES, SHOULD NOT BE AN ISSUE ON A NEARLY NEW TRAILER WITH LOW MILES AND JUST NOW GETTING IT'S FIRST MAINTENANCE. IN THE WORDS OF MY SERVICE MANAGER "THIS IS A SERIOUS SAFETY ISSUE". SO WHY IS LIPPERT OR GRAND DESIGN NOT DOING THE RESPONSIBLE THING??
Corrective Action:
AFTER LESS THAN 200 MILES OF TOTAL TRAVEL, WE ARE INFORMED THAT THE WHEEL BEARINGS AND "BACKING PLATES" NEED TO BE REPLACED TO THE TUNE OF NEARLY $1,000. MY BRAKES ARE GETTING GREASE ON THEM. THIS IS AN OBVIOUS SAFETY HAZARD. SEARCHING ON THE INTERNET - THE WEB IS FULL OF PEOPLE WITH THE SAME ISSUES. THE MANUFACTURER, SO FAR, IS AVOIDING RESPONSIBILITY WITH A LIST OF BS EXCUSES ABOUT OWNERS DOING THEIR OWN MAINTENANCE ETC. BRAKES, BEARINGS, AXLES, BACKING PLATES, SHOULD NOT BE AN ISSUE ON A NEARLY NEW TRAILER WITH LOW MILES AND JUST NOW GETTING IT'S FIRST MAINTENANCE. IN THE WORDS OF MY SERVICE MANAGER "THIS IS A SERIOUS SAFETY ISSUE". SO WHY IS LIPPERT OR GRAND DESIGN NOT DOING THE RESPONSIBLE THING??
Additional Notes:
AFTER LESS THAN 200 MILES OF TOTAL TRAVEL, WE ARE INFORMED THAT THE WHEEL BEARINGS AND "BACKING PLATES" NEED TO BE REPLACED TO THE TUNE OF NEARLY $1,000. MY BRAKES ARE GETTING GREASE ON THEM. THIS IS AN OBVIOUS SAFETY HAZARD. SEARCHING ON THE INTERNET - THE WEB IS FULL OF PEOPLE WITH THE SAME ISSUES. THE MANUFACTURER, SO FAR, IS AVOIDING RESPONSIBILITY WITH A LIST OF BS EXCUSES ABOUT OWNERS DOING THEIR OWN MAINTENANCE ETC. BRAKES, BEARINGS, AXLES, BACKING PLATES, SHOULD NOT BE AN ISSUE ON A NEARLY NEW TRAILER WITH LOW MILES AND JUST NOW GETTING IT'S FIRST MAINTENANCE. IN THE WORDS OF MY SERVICE MANAGER "THIS IS A SERIOUS SAFETY ISSUE". SO WHY IS LIPPERT OR GRAND DESIGN NOT DOING THE RESPONSIBLE THING??
Mfg Campaign: 11005099
Recall Date: Jul 13, 2017
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
LIPPERT BREAK COMPONENTS. THE GREASE SEALS FAILED ON THE DRUM BREAKS ON MY DOUBLE AXLE TRAILER. THE TRAILER WAS MANUFACTURED 4/2015 AND I NOTICED THE FAILURE BY 7/2017. ALL FOUR BREAK ASSEMBLIES HAD GREASE ON THE DRUM, PADS AND OTHER PARTS. ENTIRE ASSEMBLY HAS BEEN REPLACED AT ALL FOUR WHEELS.
Corrective Action:
LIPPERT BREAK COMPONENTS. THE GREASE SEALS FAILED ON THE DRUM BREAKS ON MY DOUBLE AXLE TRAILER. THE TRAILER WAS MANUFACTURED 4/2015 AND I NOTICED THE FAILURE BY 7/2017. ALL FOUR BREAK ASSEMBLIES HAD GREASE ON THE DRUM, PADS AND OTHER PARTS. ENTIRE ASSEMBLY HAS BEEN REPLACED AT ALL FOUR WHEELS.
Additional Notes:
LIPPERT BREAK COMPONENTS. THE GREASE SEALS FAILED ON THE DRUM BREAKS ON MY DOUBLE AXLE TRAILER. THE TRAILER WAS MANUFACTURED 4/2015 AND I NOTICED THE FAILURE BY 7/2017. ALL FOUR BREAK ASSEMBLIES HAD GREASE ON THE DRUM, PADS AND OTHER PARTS. ENTIRE ASSEMBLY HAS BEEN REPLACED AT ALL FOUR WHEELS.
Mfg Campaign: 10993770
Recall Date: Jun 7, 2017
Grand Design Rv, Llc
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
LEAKING AXEL SEALS CAUSING GREASE TO COVER BRAKE SHOES, BRAKE MAGNETS AND DRUMS.
Corrective Action:
LEAKING AXEL SEALS CAUSING GREASE TO COVER BRAKE SHOES, BRAKE MAGNETS AND DRUMS.
Additional Notes:
LEAKING AXEL SEALS CAUSING GREASE TO COVER BRAKE SHOES, BRAKE MAGNETS AND DRUMS.
Mfg Campaign: 10986102
Recall Date: May 16, 2017
Grand Design Rv, Llc
Defect Description:
WHEELS
Potential Consequences:
LEAKING AXEL SEALS CAUSING GREASE TO COVER BRAKE SHOES, BRAKE MAGNETS AND DRUMS.
Corrective Action:
LEAKING AXEL SEALS CAUSING GREASE TO COVER BRAKE SHOES, BRAKE MAGNETS AND DRUMS.
Additional Notes:
LEAKING AXEL SEALS CAUSING GREASE TO COVER BRAKE SHOES, BRAKE MAGNETS AND DRUMS.
Mfg Campaign: 10986102
Recall Date: May 16, 2017
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
GREASE GETTING PAST THE SEALS FROM THE BEARINGS. THIS WAS PRESENT ON ALL OF THE WHEELS ON 5TH WHEEL AFFECTING THE BRAKES. UPON INSPECTION GREASE WAS PRESENT ON ALL THE BRAKES AFFECTING THE STOPPING EFFECTIVENESS. TOTALLY UNACCEPTABLE THIS COMPANY KNOWS ABOUT THIS PROBLEM AND HAS NOT CORRECTED IT.
Corrective Action:
GREASE GETTING PAST THE SEALS FROM THE BEARINGS. THIS WAS PRESENT ON ALL OF THE WHEELS ON 5TH WHEEL AFFECTING THE BRAKES. UPON INSPECTION GREASE WAS PRESENT ON ALL THE BRAKES AFFECTING THE STOPPING EFFECTIVENESS. TOTALLY UNACCEPTABLE THIS COMPANY KNOWS ABOUT THIS PROBLEM AND HAS NOT CORRECTED IT.
Additional Notes:
GREASE GETTING PAST THE SEALS FROM THE BEARINGS. THIS WAS PRESENT ON ALL OF THE WHEELS ON 5TH WHEEL AFFECTING THE BRAKES. UPON INSPECTION GREASE WAS PRESENT ON ALL THE BRAKES AFFECTING THE STOPPING EFFECTIVENESS. TOTALLY UNACCEPTABLE THIS COMPANY KNOWS ABOUT THIS PROBLEM AND HAS NOT CORRECTED IT.
Mfg Campaign: 10971004
Recall Date: Apr 6, 2017
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
AXLE BEARING GREASE LEAKED PAST THE AXLE GREASE SEALS AND COATED THE BRAKE DRUMS AND BRAKE SHOES CAUSING A LOSS OF BRAKING ABILITY.
Corrective Action:
AXLE BEARING GREASE LEAKED PAST THE AXLE GREASE SEALS AND COATED THE BRAKE DRUMS AND BRAKE SHOES CAUSING A LOSS OF BRAKING ABILITY.
Additional Notes:
AXLE BEARING GREASE LEAKED PAST THE AXLE GREASE SEALS AND COATED THE BRAKE DRUMS AND BRAKE SHOES CAUSING A LOSS OF BRAKING ABILITY.
Mfg Campaign: 10957763
Recall Date: Mar 1, 2017
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
AT ABOUT 2000 MILES I NOTICED AN OILY SUBSTANCE LEAKING ONTO OUR WHEELS OF OUR TRAVEL TRAILER. AT THE SAME TIME THERE WAS A NOTICEABLE DECREASE IN THE BREAKING ABILITY WHEN PULLING THE 5TH WHEEL. UPON INSPECTION OF THE WHEELS AND PULLING OFF THE BREAK DRUMS, THERE WAS LEAKING SEALS AND THE BREAKS WERE CONTAMINATED WITH GREASE. OBVIOUSLY THIS WAS A DEFINITE SAFETY ISSUE THAT SHOULD BE BROUGHT TO YOUR ATTENTION.
Corrective Action:
AT ABOUT 2000 MILES I NOTICED AN OILY SUBSTANCE LEAKING ONTO OUR WHEELS OF OUR TRAVEL TRAILER. AT THE SAME TIME THERE WAS A NOTICEABLE DECREASE IN THE BREAKING ABILITY WHEN PULLING THE 5TH WHEEL. UPON INSPECTION OF THE WHEELS AND PULLING OFF THE BREAK DRUMS, THERE WAS LEAKING SEALS AND THE BREAKS WERE CONTAMINATED WITH GREASE. OBVIOUSLY THIS WAS A DEFINITE SAFETY ISSUE THAT SHOULD BE BROUGHT TO YOUR ATTENTION.
Additional Notes:
AT ABOUT 2000 MILES I NOTICED AN OILY SUBSTANCE LEAKING ONTO OUR WHEELS OF OUR TRAVEL TRAILER. AT THE SAME TIME THERE WAS A NOTICEABLE DECREASE IN THE BREAKING ABILITY WHEN PULLING THE 5TH WHEEL. UPON INSPECTION OF THE WHEELS AND PULLING OFF THE BREAK DRUMS, THERE WAS LEAKING SEALS AND THE BREAKS WERE CONTAMINATED WITH GREASE. OBVIOUSLY THIS WAS A DEFINITE SAFETY ISSUE THAT SHOULD BE BROUGHT TO YOUR ATTENTION.
Mfg Campaign: 10957548
Recall Date: Feb 28, 2017
Grand Design Rv, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AT ABOUT 2000 MILES I NOTICED AN OILY SUBSTANCE LEAKING ONTO OUR WHEELS OF OUR TRAVEL TRAILER. AT THE SAME TIME THERE WAS A NOTICEABLE DECREASE IN THE BREAKING ABILITY WHEN PULLING THE 5TH WHEEL. UPON INSPECTION OF THE WHEELS AND PULLING OFF THE BREAK DRUMS, THERE WAS LEAKING SEALS AND THE BREAKS WERE CONTAMINATED WITH GREASE. OBVIOUSLY THIS WAS A DEFINITE SAFETY ISSUE THAT SHOULD BE BROUGHT TO YOUR ATTENTION.
Corrective Action:
AT ABOUT 2000 MILES I NOTICED AN OILY SUBSTANCE LEAKING ONTO OUR WHEELS OF OUR TRAVEL TRAILER. AT THE SAME TIME THERE WAS A NOTICEABLE DECREASE IN THE BREAKING ABILITY WHEN PULLING THE 5TH WHEEL. UPON INSPECTION OF THE WHEELS AND PULLING OFF THE BREAK DRUMS, THERE WAS LEAKING SEALS AND THE BREAKS WERE CONTAMINATED WITH GREASE. OBVIOUSLY THIS WAS A DEFINITE SAFETY ISSUE THAT SHOULD BE BROUGHT TO YOUR ATTENTION.
Additional Notes:
AT ABOUT 2000 MILES I NOTICED AN OILY SUBSTANCE LEAKING ONTO OUR WHEELS OF OUR TRAVEL TRAILER. AT THE SAME TIME THERE WAS A NOTICEABLE DECREASE IN THE BREAKING ABILITY WHEN PULLING THE 5TH WHEEL. UPON INSPECTION OF THE WHEELS AND PULLING OFF THE BREAK DRUMS, THERE WAS LEAKING SEALS AND THE BREAKS WERE CONTAMINATED WITH GREASE. OBVIOUSLY THIS WAS A DEFINITE SAFETY ISSUE THAT SHOULD BE BROUGHT TO YOUR ATTENTION.
Mfg Campaign: 10957548
Recall Date: Feb 28, 2017
Grand Design Rv, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY RV IS ONLY 9 MONTHS OLD AND IT IS ON CITY POWER. LIGHTS WITH MOTION SENSING- THE LIGHT IN THE MOTION SENSING POSITION, STARTED TO SMOKE AND INDICATE FIRE WITHIN THE LIGHT ITSELF. MODEL #SD1510-PIR 12V DC, 4W SMD LED. ON GRAND DESIGNS WEB SITE IT INDICATES NOT TO USE THE LIGHT PICTURED AND TO USE A DIFFERENT PART NUMBER. THEY ARE NO LONGER WANTING TO INSTALL THE ORIGINAL PART FOR SOME REASON. THE POTENTIAL FOR FIRE AND A DEATH ARE HIGH IF WE DON'T REMEDY THIS ISSUE. I WAS FORTUNATE ENOUGH TO BE PRESENT WHEN IT FAILED. I STILL HAVE 4 MORE OF THE SAME LIGHTS IN MY RV.
Corrective Action:
MY RV IS ONLY 9 MONTHS OLD AND IT IS ON CITY POWER. LIGHTS WITH MOTION SENSING- THE LIGHT IN THE MOTION SENSING POSITION, STARTED TO SMOKE AND INDICATE FIRE WITHIN THE LIGHT ITSELF. MODEL #SD1510-PIR 12V DC, 4W SMD LED. ON GRAND DESIGNS WEB SITE IT INDICATES NOT TO USE THE LIGHT PICTURED AND TO USE A DIFFERENT PART NUMBER. THEY ARE NO LONGER WANTING TO INSTALL THE ORIGINAL PART FOR SOME REASON. THE POTENTIAL FOR FIRE AND A DEATH ARE HIGH IF WE DON'T REMEDY THIS ISSUE. I WAS FORTUNATE ENOUGH TO BE PRESENT WHEN IT FAILED. I STILL HAVE 4 MORE OF THE SAME LIGHTS IN MY RV.
Additional Notes:
MY RV IS ONLY 9 MONTHS OLD AND IT IS ON CITY POWER. LIGHTS WITH MOTION SENSING- THE LIGHT IN THE MOTION SENSING POSITION, STARTED TO SMOKE AND INDICATE FIRE WITHIN THE LIGHT ITSELF. MODEL #SD1510-PIR 12V DC, 4W SMD LED. ON GRAND DESIGNS WEB SITE IT INDICATES NOT TO USE THE LIGHT PICTURED AND TO USE A DIFFERENT PART NUMBER. THEY ARE NO LONGER WANTING TO INSTALL THE ORIGINAL PART FOR SOME REASON. THE POTENTIAL FOR FIRE AND A DEATH ARE HIGH IF WE DON'T REMEDY THIS ISSUE. I WAS FORTUNATE ENOUGH TO BE PRESENT WHEN IT FAILED. I STILL HAVE 4 MORE OF THE SAME LIGHTS IN MY RV.
Mfg Campaign: 10926858
Recall Date: Nov 18, 2016
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
ALL FOUR AXLE SEALS WERE LEAKING ON THE TRAILER. THE LEAKING GREASE WAS SPRAYED ON THE WHEELS AND ALSO TWO HAD COATED THE BRAKES. THIS APPEARED AFTER I HAD TOWED THE TRAILER FOR 200 MILES AFTER TAKING IT NEW OFF OF THE DEALER LOT.
Corrective Action:
ALL FOUR AXLE SEALS WERE LEAKING ON THE TRAILER. THE LEAKING GREASE WAS SPRAYED ON THE WHEELS AND ALSO TWO HAD COATED THE BRAKES. THIS APPEARED AFTER I HAD TOWED THE TRAILER FOR 200 MILES AFTER TAKING IT NEW OFF OF THE DEALER LOT.
Additional Notes:
ALL FOUR AXLE SEALS WERE LEAKING ON THE TRAILER. THE LEAKING GREASE WAS SPRAYED ON THE WHEELS AND ALSO TWO HAD COATED THE BRAKES. THIS APPEARED AFTER I HAD TOWED THE TRAILER FOR 200 MILES AFTER TAKING IT NEW OFF OF THE DEALER LOT.
Mfg Campaign: 10923825
Recall Date: Nov 2, 2016
Grand Design Rv, Llc
Defect Description:
SUSPENSION
Potential Consequences:
ALL FOUR AXLE SEALS WERE LEAKING ON THE TRAILER. THE LEAKING GREASE WAS SPRAYED ON THE WHEELS AND ALSO TWO HAD COATED THE BRAKES. THIS APPEARED AFTER I HAD TOWED THE TRAILER FOR 200 MILES AFTER TAKING IT NEW OFF OF THE DEALER LOT.
Corrective Action:
ALL FOUR AXLE SEALS WERE LEAKING ON THE TRAILER. THE LEAKING GREASE WAS SPRAYED ON THE WHEELS AND ALSO TWO HAD COATED THE BRAKES. THIS APPEARED AFTER I HAD TOWED THE TRAILER FOR 200 MILES AFTER TAKING IT NEW OFF OF THE DEALER LOT.
Additional Notes:
ALL FOUR AXLE SEALS WERE LEAKING ON THE TRAILER. THE LEAKING GREASE WAS SPRAYED ON THE WHEELS AND ALSO TWO HAD COATED THE BRAKES. THIS APPEARED AFTER I HAD TOWED THE TRAILER FOR 200 MILES AFTER TAKING IT NEW OFF OF THE DEALER LOT.
Mfg Campaign: 10923825
Recall Date: Nov 2, 2016
Grand Design Rv, Llc
Defect Description:
WHEELS
Potential Consequences:
ALL FOUR AXLE SEALS WERE LEAKING ON THE TRAILER. THE LEAKING GREASE WAS SPRAYED ON THE WHEELS AND ALSO TWO HAD COATED THE BRAKES. THIS APPEARED AFTER I HAD TOWED THE TRAILER FOR 200 MILES AFTER TAKING IT NEW OFF OF THE DEALER LOT.
Corrective Action:
ALL FOUR AXLE SEALS WERE LEAKING ON THE TRAILER. THE LEAKING GREASE WAS SPRAYED ON THE WHEELS AND ALSO TWO HAD COATED THE BRAKES. THIS APPEARED AFTER I HAD TOWED THE TRAILER FOR 200 MILES AFTER TAKING IT NEW OFF OF THE DEALER LOT.
Additional Notes:
ALL FOUR AXLE SEALS WERE LEAKING ON THE TRAILER. THE LEAKING GREASE WAS SPRAYED ON THE WHEELS AND ALSO TWO HAD COATED THE BRAKES. THIS APPEARED AFTER I HAD TOWED THE TRAILER FOR 200 MILES AFTER TAKING IT NEW OFF OF THE DEALER LOT.
Mfg Campaign: 10923825
Recall Date: Nov 2, 2016
Grand Design Rv, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
LOSS OF BRAKING ABILITY WHILE TRAVELING, WHEN INVESTIGATING THE PROBLEM FOUND GREASE ON ALL FOUR BRAKE SETS. AXLE AND BRAKES ARE LIPPERT BRAND
Corrective Action:
LOSS OF BRAKING ABILITY WHILE TRAVELING, WHEN INVESTIGATING THE PROBLEM FOUND GREASE ON ALL FOUR BRAKE SETS. AXLE AND BRAKES ARE LIPPERT BRAND
Additional Notes:
LOSS OF BRAKING ABILITY WHILE TRAVELING, WHEN INVESTIGATING THE PROBLEM FOUND GREASE ON ALL FOUR BRAKE SETS. AXLE AND BRAKES ARE LIPPERT BRAND
Mfg Campaign: 10920578
Recall Date: Nov 1, 2016
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