Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232415910
Recall Date: Sep 20, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
Consumer Complaints
163 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This vehicle had a complete engine failure. We lost power and could not start it. We were stranded on a busy highway. This all happened going 65 mph. The dealer told us that we would need a complete engine replacement. We had about 16,500 miles on it. I personally know two other people that this has happened too.
Corrective Action:
This vehicle had a complete engine failure. We lost power and could not start it. We were stranded on a busy highway. This all happened going 65 mph. The dealer told us that we would need a complete engine replacement. We had about 16,500 miles on it. I personally know two other people that this has happened too.
Additional Notes:
This vehicle had a complete engine failure. We lost power and could not start it. We were stranded on a busy highway. This all happened going 65 mph. The dealer told us that we would need a complete engine replacement. We had about 16,500 miles on it. I personally know two other people that this has happened too.
Mfg Campaign: 11653761
Recall Date: Apr 9, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Looks like this is a ongoing issue with my vehicles engine. The truck has 40k miles on it and the entire engine blew.
Corrective Action:
Looks like this is a ongoing issue with my vehicles engine. The truck has 40k miles on it and the entire engine blew.
Additional Notes:
Looks like this is a ongoing issue with my vehicles engine. The truck has 40k miles on it and the entire engine blew.
Mfg Campaign: 11652237
Recall Date: Apr 2, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My engine blew up while merging onto the interstate. The vehicle completely shut down. A few minutes prior I could tell there was an issue but until that moment there were no warning lights or issues that could be detected. Vehicle has been at the GMC dealership almost a month waiting for a new engine that is currently on back order
Corrective Action:
My engine blew up while merging onto the interstate. The vehicle completely shut down. A few minutes prior I could tell there was an issue but until that moment there were no warning lights or issues that could be detected. Vehicle has been at the GMC dealership almost a month waiting for a new engine that is currently on back order
Additional Notes:
My engine blew up while merging onto the interstate. The vehicle completely shut down. A few minutes prior I could tell there was an issue but until that moment there were no warning lights or issues that could be detected. Vehicle has been at the GMC dealership almost a month waiting for a new engine that is currently on back order
Mfg Campaign: 11651769
Recall Date: Mar 31, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
New Denali less then 1 year old had lifter problems and needed lifters replaced and a camshaft. Started knocking while driving on the highway and tough to travel 4 lanes to get off the road. This is a serious issue.Very concerned because of widespread problems. I hope NHTSA does the same thing they did with Kia regarding the 2.o turbo engines. My last car was a Sorento 2.o turbo with defective engine. Kia agreed to a lifetime warranty for that failure. Luckily they did because mine failed and they replaced the engine. Once replaced I bought the Yukon. Bame similar issue. I hope a settlement included lifetime warranty. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
New Denali less then 1 year old had lifter problems and needed lifters replaced and a camshaft. Started knocking while driving on the highway and tough to travel 4 lanes to get off the road. This is a serious issue.Very concerned because of widespread problems. I hope NHTSA does the same thing they did with Kia regarding the 2.o turbo engines. My last car was a Sorento 2.o turbo with defective engine. Kia agreed to a lifetime warranty for that failure. Luckily they did because mine failed and they replaced the engine. Once replaced I bought the Yukon. Bame similar issue. I hope a settlement included lifetime warranty. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
New Denali less then 1 year old had lifter problems and needed lifters replaced and a camshaft. Started knocking while driving on the highway and tough to travel 4 lanes to get off the road. This is a serious issue.Very concerned because of widespread problems. I hope NHTSA does the same thing they did with Kia regarding the 2.o turbo engines. My last car was a Sorento 2.o turbo with defective engine. Kia agreed to a lifetime warranty for that failure. Luckily they did because mine failed and they replaced the engine. Once replaced I bought the Yukon. Bame similar issue. I hope a settlement included lifetime warranty. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11651606
Recall Date: Mar 30, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 24V674000 (Service Brakes, Hydraulic); however, the dealer refused to perform the recall repair because the vehicle had a Salvage Title. The contact stated that the dealer would repair the vehicle but only if he paid out-of-pocket for the repair. The contact stated that the dealer had exceeded their authority in declining to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 24V674000 (Service Brakes, Hydraulic); however, the dealer refused to perform the recall repair because the vehicle had a Salvage Title. The contact stated that the dealer would repair the vehicle but only if he paid out-of-pocket for the repair. The contact stated that the dealer had exceeded their authority in declining to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 24V674000 (Service Brakes, Hydraulic); however, the dealer refused to perform the recall repair because the vehicle had a Salvage Title. The contact stated that the dealer would repair the vehicle but only if he paid out-of-pocket for the repair. The contact stated that the dealer had exceeded their authority in declining to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11650418
Recall Date: Mar 25, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving 75 mph on [XXX]. No power under gas pedal. Transmission shifted on its own to neutral and there were no lights warning on the dash. Yes my safety and that of 3 children ([XXX, XXX, and [XXX] ) as well as my mother [XXX] ) and my wife [XXX] ) were all put at risk. I had no way to accelerate or warning from the vehicle that the engine had failed. It just so happened my wife noticed it was in neutral and luckily I had room to get from the left lane to the shoulder where the speed limit is 75 mph. Dash information center said "Press start to restart vehicle". I pulled off safely to the shoulder with 7 passengers (including myself). Tried to restart the car but it was no working. The vehicle wouldn't shut off the electrical accessories either and kept repeating the same warning. The vehicle was inspected at the dealer after it was towed. There were no warning lights or signs of any issues prior to this incident. Had the vehicle for less than 2 years and under 19k miles. GM towed the vehicle to the dealership who held it for the weekend and then Monday afternoon told me the engine was blown. I was not offered a comparable vehicle under their warranty to replace it and was told I need to wait an unknown amount of time to get the vehicle back on the road as all engines are on back order. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Driving 75 mph on [XXX]. No power under gas pedal. Transmission shifted on its own to neutral and there were no lights warning on the dash. Yes my safety and that of 3 children ([XXX, XXX, and [XXX] ) as well as my mother [XXX] ) and my wife [XXX] ) were all put at risk. I had no way to accelerate or warning from the vehicle that the engine had failed. It just so happened my wife noticed it was in neutral and luckily I had room to get from the left lane to the shoulder where the speed limit is 75 mph. Dash information center said "Press start to restart vehicle". I pulled off safely to the shoulder with 7 passengers (including myself). Tried to restart the car but it was no working. The vehicle wouldn't shut off the electrical accessories either and kept repeating the same warning. The vehicle was inspected at the dealer after it was towed. There were no warning lights or signs of any issues prior to this incident. Had the vehicle for less than 2 years and under 19k miles. GM towed the vehicle to the dealership who held it for the weekend and then Monday afternoon told me the engine was blown. I was not offered a comparable vehicle under their warranty to replace it and was told I need to wait an unknown amount of time to get the vehicle back on the road as all engines are on back order. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Driving 75 mph on [XXX]. No power under gas pedal. Transmission shifted on its own to neutral and there were no lights warning on the dash. Yes my safety and that of 3 children ([XXX, XXX, and [XXX] ) as well as my mother [XXX] ) and my wife [XXX] ) were all put at risk. I had no way to accelerate or warning from the vehicle that the engine had failed. It just so happened my wife noticed it was in neutral and luckily I had room to get from the left lane to the shoulder where the speed limit is 75 mph. Dash information center said "Press start to restart vehicle". I pulled off safely to the shoulder with 7 passengers (including myself). Tried to restart the car but it was no working. The vehicle wouldn't shut off the electrical accessories either and kept repeating the same warning. The vehicle was inspected at the dealer after it was towed. There were no warning lights or signs of any issues prior to this incident. Had the vehicle for less than 2 years and under 19k miles. GM towed the vehicle to the dealership who held it for the weekend and then Monday afternoon told me the engine was blown. I was not offered a comparable vehicle under their warranty to replace it and was told I need to wait an unknown amount of time to get the vehicle back on the road as all engines are on back order. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11650299
Recall Date: Mar 24, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
We were driving our 2023 GMC Yukon AT4 from Phoenix, Arizona to Flagstaff, Arizona, which is about 2.5 hours north. A few hours into our drive, about 40 miles away from Flagstaff, as we were driving ~75mph on the [XXX] highway (in the middle of nowhere), all of the sudden our GMC just stopped working - it started slowing down on its own, put itself into Neutral, and nothing was working. We were able to pull over to the side of the road where we used OnStar to reach GMC Service, who called us a tow truck. As we were on with OnStar we tried restarting the vehicle and nothing was responsive. For hours our family, two adults and one child, were stuck on the side of the [XXX] highway with semi-trucks flying by us waiting for the tow truck. We were then told the two truck could only fit two persons, so I had to order my own Uber to pickup myself and my son in the middle of nowhere, leaving my husband to wait alone, dangerously, for the tow truck. Important to note a major winter storm was coming in this afternoon, so with no power it was also freezing cold in the broken down vehicle. The GMC was towed to the Chevy dealer/service center in Flagstaff, who was able to have a mechanic look at the vehicle that day. After a few hours they contacted us and let us know the entire engine blew and would need to be replaced. They let us know this is a "known issue" with certain Chevy/GMC/Cadillac SUV's that have the 6.2 engine. We purchased this vehicle brand new in late 2023 - at the time of this "catastrophic engine failure" issue, it had only ~12,000 miles on it. We were forced to leave our GMC in Flagstaff for repair, and told it would likely be 4 weeks or more to get the new engine. We were also left without a 4x4 vehicle for the entirety of our "vacation" in a major winter storm. There were no warning lamps, messages, or other symptoms of the problem prior to failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We were driving our 2023 GMC Yukon AT4 from Phoenix, Arizona to Flagstaff, Arizona, which is about 2.5 hours north. A few hours into our drive, about 40 miles away from Flagstaff, as we were driving ~75mph on the [XXX] highway (in the middle of nowhere), all of the sudden our GMC just stopped working - it started slowing down on its own, put itself into Neutral, and nothing was working. We were able to pull over to the side of the road where we used OnStar to reach GMC Service, who called us a tow truck. As we were on with OnStar we tried restarting the vehicle and nothing was responsive. For hours our family, two adults and one child, were stuck on the side of the [XXX] highway with semi-trucks flying by us waiting for the tow truck. We were then told the two truck could only fit two persons, so I had to order my own Uber to pickup myself and my son in the middle of nowhere, leaving my husband to wait alone, dangerously, for the tow truck. Important to note a major winter storm was coming in this afternoon, so with no power it was also freezing cold in the broken down vehicle. The GMC was towed to the Chevy dealer/service center in Flagstaff, who was able to have a mechanic look at the vehicle that day. After a few hours they contacted us and let us know the entire engine blew and would need to be replaced. They let us know this is a "known issue" with certain Chevy/GMC/Cadillac SUV's that have the 6.2 engine. We purchased this vehicle brand new in late 2023 - at the time of this "catastrophic engine failure" issue, it had only ~12,000 miles on it. We were forced to leave our GMC in Flagstaff for repair, and told it would likely be 4 weeks or more to get the new engine. We were also left without a 4x4 vehicle for the entirety of our "vacation" in a major winter storm. There were no warning lamps, messages, or other symptoms of the problem prior to failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We were driving our 2023 GMC Yukon AT4 from Phoenix, Arizona to Flagstaff, Arizona, which is about 2.5 hours north. A few hours into our drive, about 40 miles away from Flagstaff, as we were driving ~75mph on the [XXX] highway (in the middle of nowhere), all of the sudden our GMC just stopped working - it started slowing down on its own, put itself into Neutral, and nothing was working. We were able to pull over to the side of the road where we used OnStar to reach GMC Service, who called us a tow truck. As we were on with OnStar we tried restarting the vehicle and nothing was responsive. For hours our family, two adults and one child, were stuck on the side of the [XXX] highway with semi-trucks flying by us waiting for the tow truck. We were then told the two truck could only fit two persons, so I had to order my own Uber to pickup myself and my son in the middle of nowhere, leaving my husband to wait alone, dangerously, for the tow truck. Important to note a major winter storm was coming in this afternoon, so with no power it was also freezing cold in the broken down vehicle. The GMC was towed to the Chevy dealer/service center in Flagstaff, who was able to have a mechanic look at the vehicle that day. After a few hours they contacted us and let us know the entire engine blew and would need to be replaced. They let us know this is a "known issue" with certain Chevy/GMC/Cadillac SUV's that have the 6.2 engine. We purchased this vehicle brand new in late 2023 - at the time of this "catastrophic engine failure" issue, it had only ~12,000 miles on it. We were forced to leave our GMC in Flagstaff for repair, and told it would likely be 4 weeks or more to get the new engine. We were also left without a 4x4 vehicle for the entirety of our "vacation" in a major winter storm. There were no warning lamps, messages, or other symptoms of the problem prior to failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11649599
Recall Date: Mar 20, 2025
General Motors, Llc
Defect Description:
Insert, Padding
Potential Consequences:
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Corrective Action:
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Additional Notes:
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Mfg Campaign: 11648902
Recall Date: Mar 18, 2025
General Motors, Llc
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Corrective Action:
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Additional Notes:
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Mfg Campaign: 11648902
Recall Date: Mar 18, 2025
General Motors, Llc
Defect Description:
Carry Handle, Shell, Base
Potential Consequences:
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Corrective Action:
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Additional Notes:
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - They also aren't honoring their warranty and replacing or repairing carseats still under warranty. - This recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that Nuna is not addressing. - It took Nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - The recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -Their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -Once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -Customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an F. As a repeat customer I am extremely disappointed. I have explored all avenues with Nuna and as a result am filing a NHTSA complaint.
Mfg Campaign: 11648902
Recall Date: Mar 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving on the highway, engine suddenly shut down, no warnings or alarms were noticed, during the last engine start or during driving, engine is not able to start again, even after trying to jump it, all electronics respond
Corrective Action:
While driving on the highway, engine suddenly shut down, no warnings or alarms were noticed, during the last engine start or during driving, engine is not able to start again, even after trying to jump it, all electronics respond
Additional Notes:
While driving on the highway, engine suddenly shut down, no warnings or alarms were noticed, during the last engine start or during driving, engine is not able to start again, even after trying to jump it, all electronics respond
Mfg Campaign: 11648562
Recall Date: Mar 16, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine seized up entirely while driving causing catastrophic damage that requires a whole new motor.
Corrective Action:
Engine seized up entirely while driving causing catastrophic damage that requires a whole new motor.
Additional Notes:
Engine seized up entirely while driving causing catastrophic damage that requires a whole new motor.
Mfg Campaign: 11648502
Recall Date: Mar 15, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was traveling on the highway when my 2023 Yukon Denali engine shut off and switched to the neutral gear with any warnings. The dashboard display read "press start again" as I coasted to the shoulder of the highway. I was able to put the vehicle in "park" and re-start the engine after a couple of tries. I got a couple miles down the road, got off on an exit ramp then it shut off again and I again coasted to the shoulder of the highway. Again the display read "press start again", but this time the vehicle would NOT restart at all. I had full electrical power in the vehicle during both engine failures. I had the vehicle towed to my local GMC dealership. The dealership told me that I needed a new engine after assessing the vehicle.
Corrective Action:
I was traveling on the highway when my 2023 Yukon Denali engine shut off and switched to the neutral gear with any warnings. The dashboard display read "press start again" as I coasted to the shoulder of the highway. I was able to put the vehicle in "park" and re-start the engine after a couple of tries. I got a couple miles down the road, got off on an exit ramp then it shut off again and I again coasted to the shoulder of the highway. Again the display read "press start again", but this time the vehicle would NOT restart at all. I had full electrical power in the vehicle during both engine failures. I had the vehicle towed to my local GMC dealership. The dealership told me that I needed a new engine after assessing the vehicle.
Additional Notes:
I was traveling on the highway when my 2023 Yukon Denali engine shut off and switched to the neutral gear with any warnings. The dashboard display read "press start again" as I coasted to the shoulder of the highway. I was able to put the vehicle in "park" and re-start the engine after a couple of tries. I got a couple miles down the road, got off on an exit ramp then it shut off again and I again coasted to the shoulder of the highway. Again the display read "press start again", but this time the vehicle would NOT restart at all. I had full electrical power in the vehicle during both engine failures. I had the vehicle towed to my local GMC dealership. The dealership told me that I needed a new engine after assessing the vehicle.
Mfg Campaign: 11647972
Recall Date: Mar 12, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact became aware that the vehicle had entered LIMP Mode. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.
Corrective Action:
The contact owns a 2023 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact became aware that the vehicle had entered LIMP Mode. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.
Additional Notes:
The contact owns a 2023 GMC Yukon. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact became aware that the vehicle had entered LIMP Mode. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.
Mfg Campaign: 11647976
Recall Date: Mar 12, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine had catastrophic failure, engine shut down with no warning while driving at highway speed. Huge vehicle safety concern.
Corrective Action:
Engine had catastrophic failure, engine shut down with no warning while driving at highway speed. Huge vehicle safety concern.
Additional Notes:
Engine had catastrophic failure, engine shut down with no warning while driving at highway speed. Huge vehicle safety concern.
Mfg Campaign: 11647252
Recall Date: Mar 9, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Telematics control module became defective and could not communicate with the BCM and serial data gateway module, causing a check engine light, loss of ONSTAR communications, clock, navigation, and remote vehicle-to-app communication. This part was known to be defective by GM. GM replaced the part starting in 2021 on Escalade models but not others. Service update # N212331730. The TCM became defective less than 24 months after purchase. The dealer stated the vehicle was over mileage for the warranty. The total repair cost was $1846, of which $1110 was labor. Replacement of the TCM was required to clear the check engine light.
Corrective Action:
The Telematics control module became defective and could not communicate with the BCM and serial data gateway module, causing a check engine light, loss of ONSTAR communications, clock, navigation, and remote vehicle-to-app communication. This part was known to be defective by GM. GM replaced the part starting in 2021 on Escalade models but not others. Service update # N212331730. The TCM became defective less than 24 months after purchase. The dealer stated the vehicle was over mileage for the warranty. The total repair cost was $1846, of which $1110 was labor. Replacement of the TCM was required to clear the check engine light.
Additional Notes:
The Telematics control module became defective and could not communicate with the BCM and serial data gateway module, causing a check engine light, loss of ONSTAR communications, clock, navigation, and remote vehicle-to-app communication. This part was known to be defective by GM. GM replaced the part starting in 2021 on Escalade models but not others. Service update # N212331730. The TCM became defective less than 24 months after purchase. The dealer stated the vehicle was over mileage for the warranty. The total repair cost was $1846, of which $1110 was labor. Replacement of the TCM was required to clear the check engine light.
Mfg Campaign: 11647261
Recall Date: Mar 9, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
i was with my entire family 3 hours from home on a ski trip loaded with gear and the motor decided to go. i had to pull into an abandoned lot, leave my family in a car with no heat, walk 6 miles up a mountain to get another vehicle and pick up the family. Then i had to call a local tow company to drive out pick up the vehicle and myself and drive 3 hours home drop the vehicle at the dealer and then myself at home. The vehicle was not even pulled in for 2 weeks to be looked at (no other vehicle was available) and then they told us the motor was shot - lifters cam and other things and that the head gasket was on back order indefinitly. This happened the beginning of February its now March 6, the vehicle is in pieces at the dealer with no time frame of when we can get it back. Meanwhile its costing me 1670$/ mo plus insurance. For a 100k$ vehicle to go with 30k miles is wildly unacceptable. I have had no luck getting a return call from a representative with GM which is why i am filing this complaint now.
Corrective Action:
i was with my entire family 3 hours from home on a ski trip loaded with gear and the motor decided to go. i had to pull into an abandoned lot, leave my family in a car with no heat, walk 6 miles up a mountain to get another vehicle and pick up the family. Then i had to call a local tow company to drive out pick up the vehicle and myself and drive 3 hours home drop the vehicle at the dealer and then myself at home. The vehicle was not even pulled in for 2 weeks to be looked at (no other vehicle was available) and then they told us the motor was shot - lifters cam and other things and that the head gasket was on back order indefinitly. This happened the beginning of February its now March 6, the vehicle is in pieces at the dealer with no time frame of when we can get it back. Meanwhile its costing me 1670$/ mo plus insurance. For a 100k$ vehicle to go with 30k miles is wildly unacceptable. I have had no luck getting a return call from a representative with GM which is why i am filing this complaint now.
Additional Notes:
i was with my entire family 3 hours from home on a ski trip loaded with gear and the motor decided to go. i had to pull into an abandoned lot, leave my family in a car with no heat, walk 6 miles up a mountain to get another vehicle and pick up the family. Then i had to call a local tow company to drive out pick up the vehicle and myself and drive 3 hours home drop the vehicle at the dealer and then myself at home. The vehicle was not even pulled in for 2 weeks to be looked at (no other vehicle was available) and then they told us the motor was shot - lifters cam and other things and that the head gasket was on back order indefinitly. This happened the beginning of February its now March 6, the vehicle is in pieces at the dealer with no time frame of when we can get it back. Meanwhile its costing me 1670$/ mo plus insurance. For a 100k$ vehicle to go with 30k miles is wildly unacceptable. I have had no luck getting a return call from a representative with GM which is why i am filing this complaint now.
Mfg Campaign: 11646772
Recall Date: Mar 6, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My vehicle started making a terrible noise. I had it towed to the nearest GM service center. It was determined that the vehicle, a 2023 Yukon Denali (less than 26000 miles) needed a new engine due to thrust bearing failure causing the engine block to be scored and contamination of debris internally.
Corrective Action:
My vehicle started making a terrible noise. I had it towed to the nearest GM service center. It was determined that the vehicle, a 2023 Yukon Denali (less than 26000 miles) needed a new engine due to thrust bearing failure causing the engine block to be scored and contamination of debris internally.
Additional Notes:
My vehicle started making a terrible noise. I had it towed to the nearest GM service center. It was determined that the vehicle, a 2023 Yukon Denali (less than 26000 miles) needed a new engine due to thrust bearing failure causing the engine block to be scored and contamination of debris internally.
Mfg Campaign: 11646582
Recall Date: Mar 5, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle started making a terrible noise. I had it towed to the nearest GM service center. It was determined that the vehicle, a 2023 Yukon Denali (less than 26000 miles) needed a new engine due to thrust bearing failure causing the engine block to be scored and contamination of debris internally.
Corrective Action:
My vehicle started making a terrible noise. I had it towed to the nearest GM service center. It was determined that the vehicle, a 2023 Yukon Denali (less than 26000 miles) needed a new engine due to thrust bearing failure causing the engine block to be scored and contamination of debris internally.
Additional Notes:
My vehicle started making a terrible noise. I had it towed to the nearest GM service center. It was determined that the vehicle, a 2023 Yukon Denali (less than 26000 miles) needed a new engine due to thrust bearing failure causing the engine block to be scored and contamination of debris internally.
Mfg Campaign: 11646582
Recall Date: Mar 5, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine failed on interstate causing total stoppage. 18,000 miles on the vehicle and GM had to replace the engine completely which took 3 months. ZERO warning lights prior to the failure, no check engine light once failure occurred.
Corrective Action:
Engine failed on interstate causing total stoppage. 18,000 miles on the vehicle and GM had to replace the engine completely which took 3 months. ZERO warning lights prior to the failure, no check engine light once failure occurred.
Additional Notes:
Engine failed on interstate causing total stoppage. 18,000 miles on the vehicle and GM had to replace the engine completely which took 3 months. ZERO warning lights prior to the failure, no check engine light once failure occurred.
Mfg Campaign: 11646165
Recall Date: Mar 4, 2025
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Edzant Price LLC
Valencia, CA • 36 yrs
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