Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Cadillac CT6, Escalade ESV, Chevrolet Suburban, Volt, and GMC Yukon XL vehicles. Certain second-row or third-row rear seatbelts retractor assemblies may not automatically lock when the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18315
Recall Date: Sep 26, 2018
Consumer Complaints
55 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 GMC Yukon XL. The contact stated while driving 50 MPH, the check engine warning light was flashing. Additionally, there was an abnormally loud sound coming from underneath the hood, and the hood was shaking. The contact was able to drive to the residence. The vehicle was towed to Village Auto, where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was repaired. Village Auto contacted an unknown dealer. The contact later became aware of NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling), which the contact related to the failure. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was not included in a recall and due to the mileage on the vehicle. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 GMC Yukon XL. The contact stated while driving 50 MPH, the check engine warning light was flashing. Additionally, there was an abnormally loud sound coming from underneath the hood, and the hood was shaking. The contact was able to drive to the residence. The vehicle was towed to Village Auto, where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was repaired. Village Auto contacted an unknown dealer. The contact later became aware of NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling), which the contact related to the failure. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was not included in a recall and due to the mileage on the vehicle. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 GMC Yukon XL. The contact stated while driving 50 MPH, the check engine warning light was flashing. Additionally, there was an abnormally loud sound coming from underneath the hood, and the hood was shaking. The contact was able to drive to the residence. The vehicle was towed to Village Auto, where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was repaired. Village Auto contacted an unknown dealer. The contact later became aware of NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling), which the contact related to the failure. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was not included in a recall and due to the mileage on the vehicle. The failure mileage was approximately 60,000.
Mfg Campaign: 11663411
Recall Date: May 28, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 GMC Yukon XL. The contact stated while driving 50 MPH, the check engine warning light was flashing. Additionally, there was an abnormally loud sound coming from underneath the hood, and the hood was shaking. The contact was able to drive to the residence. The vehicle was towed to Village Auto, where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was repaired. Village Auto contacted an unknown dealer. The contact later became aware of NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling), which the contact related to the failure. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was not included in a recall and due to the mileage on the vehicle. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 GMC Yukon XL. The contact stated while driving 50 MPH, the check engine warning light was flashing. Additionally, there was an abnormally loud sound coming from underneath the hood, and the hood was shaking. The contact was able to drive to the residence. The vehicle was towed to Village Auto, where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was repaired. Village Auto contacted an unknown dealer. The contact later became aware of NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling), which the contact related to the failure. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was not included in a recall and due to the mileage on the vehicle. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 GMC Yukon XL. The contact stated while driving 50 MPH, the check engine warning light was flashing. Additionally, there was an abnormally loud sound coming from underneath the hood, and the hood was shaking. The contact was able to drive to the residence. The vehicle was towed to Village Auto, where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was repaired. Village Auto contacted an unknown dealer. The contact later became aware of NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling), which the contact related to the failure. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was not included in a recall and due to the mileage on the vehicle. The failure mileage was approximately 60,000.
Mfg Campaign: 11663411
Recall Date: May 28, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2018 Yukon Denali engine failed June 2024 due to the lifter being bent. The dealership Richey Cadillac in Daytona Beach estimated the repairs at $18,862 and were going to have my vehicle for months. I took it to my mechanic who rebuilt the engine for $7181 in 30 days. My safety was placed at risk because while driving I had to pull over since I had no control with the engine failure. There were no messages prior to the failure.
Corrective Action:
2018 Yukon Denali engine failed June 2024 due to the lifter being bent. The dealership Richey Cadillac in Daytona Beach estimated the repairs at $18,862 and were going to have my vehicle for months. I took it to my mechanic who rebuilt the engine for $7181 in 30 days. My safety was placed at risk because while driving I had to pull over since I had no control with the engine failure. There were no messages prior to the failure.
Additional Notes:
2018 Yukon Denali engine failed June 2024 due to the lifter being bent. The dealership Richey Cadillac in Daytona Beach estimated the repairs at $18,862 and were going to have my vehicle for months. I took it to my mechanic who rebuilt the engine for $7181 in 30 days. My safety was placed at risk because while driving I had to pull over since I had no control with the engine failure. There were no messages prior to the failure.
Mfg Campaign: 11660917
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
2018 Yukon Denali engine failed June 2024 due to the lifter being bent. The dealership Richey Cadillac in Daytona Beach estimated the repairs at $18,862 and were going to have my vehicle for months. I took it to my mechanic who rebuilt the engine for $7181 in 30 days. My safety was placed at risk because while driving I had to pull over since I had no control with the engine failure. There were no messages prior to the failure.
Corrective Action:
2018 Yukon Denali engine failed June 2024 due to the lifter being bent. The dealership Richey Cadillac in Daytona Beach estimated the repairs at $18,862 and were going to have my vehicle for months. I took it to my mechanic who rebuilt the engine for $7181 in 30 days. My safety was placed at risk because while driving I had to pull over since I had no control with the engine failure. There were no messages prior to the failure.
Additional Notes:
2018 Yukon Denali engine failed June 2024 due to the lifter being bent. The dealership Richey Cadillac in Daytona Beach estimated the repairs at $18,862 and were going to have my vehicle for months. I took it to my mechanic who rebuilt the engine for $7181 in 30 days. My safety was placed at risk because while driving I had to pull over since I had no control with the engine failure. There were no messages prior to the failure.
Mfg Campaign: 11660917
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 Yukon Denali engine failed June 2024 due to the lifter being bent. The dealership Richey Cadillac in Daytona Beach estimated the repairs at $18,862 and were going to have my vehicle for months. I took it to my mechanic who rebuilt the engine for $7181 in 30 days. My safety was placed at risk because while driving I had to pull over since I had no control with the engine failure. There were no messages prior to the failure.
Corrective Action:
2018 Yukon Denali engine failed June 2024 due to the lifter being bent. The dealership Richey Cadillac in Daytona Beach estimated the repairs at $18,862 and were going to have my vehicle for months. I took it to my mechanic who rebuilt the engine for $7181 in 30 days. My safety was placed at risk because while driving I had to pull over since I had no control with the engine failure. There were no messages prior to the failure.
Additional Notes:
2018 Yukon Denali engine failed June 2024 due to the lifter being bent. The dealership Richey Cadillac in Daytona Beach estimated the repairs at $18,862 and were going to have my vehicle for months. I took it to my mechanic who rebuilt the engine for $7181 in 30 days. My safety was placed at risk because while driving I had to pull over since I had no control with the engine failure. There were no messages prior to the failure.
Mfg Campaign: 11660917
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 GMC Yukon XL. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic result was provided to the contact. The contact was informed that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2018 GMC Yukon XL. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic result was provided to the contact. The contact was informed that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2018 GMC Yukon XL. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic result was provided to the contact. The contact was informed that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
Mfg Campaign: 11652484
Recall Date: Apr 3, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2018 Yukon XL: Safety of family put at risk over faulty transmission. Vehicle used to transport children many times daily. Transmission began slipping with slight lagging. Vehicle assessed by independent service center and we as customers told this is a common issue with GMC vehicles of this year. Service center was able to reproduce and confirm the issue. Total to rebuild entire transmission was $7,377.33. Total transmission failure. Entire transmission had to be replaced at tremendous expense to our family. Transmission began slipping with slight lagging. Engine RPM's would increase with no additional power or speed.
Corrective Action:
2018 Yukon XL: Safety of family put at risk over faulty transmission. Vehicle used to transport children many times daily. Transmission began slipping with slight lagging. Vehicle assessed by independent service center and we as customers told this is a common issue with GMC vehicles of this year. Service center was able to reproduce and confirm the issue. Total to rebuild entire transmission was $7,377.33. Total transmission failure. Entire transmission had to be replaced at tremendous expense to our family. Transmission began slipping with slight lagging. Engine RPM's would increase with no additional power or speed.
Additional Notes:
2018 Yukon XL: Safety of family put at risk over faulty transmission. Vehicle used to transport children many times daily. Transmission began slipping with slight lagging. Vehicle assessed by independent service center and we as customers told this is a common issue with GMC vehicles of this year. Service center was able to reproduce and confirm the issue. Total to rebuild entire transmission was $7,377.33. Total transmission failure. Entire transmission had to be replaced at tremendous expense to our family. Transmission began slipping with slight lagging. Engine RPM's would increase with no additional power or speed.
Mfg Campaign: 11643967
Recall Date: Feb 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2018 Yukon XL: Safety of family put at risk over faulty transmission. Vehicle used to transport children many times daily. Transmission began slipping with slight lagging. Vehicle assessed by independent service center and we as customers told this is a common issue with GMC vehicles of this year. Service center was able to reproduce and confirm the issue. Total to rebuild entire transmission was $7,377.33. Total transmission failure. Entire transmission had to be replaced at tremendous expense to our family. Transmission began slipping with slight lagging. Engine RPM's would increase with no additional power or speed.
Corrective Action:
2018 Yukon XL: Safety of family put at risk over faulty transmission. Vehicle used to transport children many times daily. Transmission began slipping with slight lagging. Vehicle assessed by independent service center and we as customers told this is a common issue with GMC vehicles of this year. Service center was able to reproduce and confirm the issue. Total to rebuild entire transmission was $7,377.33. Total transmission failure. Entire transmission had to be replaced at tremendous expense to our family. Transmission began slipping with slight lagging. Engine RPM's would increase with no additional power or speed.
Additional Notes:
2018 Yukon XL: Safety of family put at risk over faulty transmission. Vehicle used to transport children many times daily. Transmission began slipping with slight lagging. Vehicle assessed by independent service center and we as customers told this is a common issue with GMC vehicles of this year. Service center was able to reproduce and confirm the issue. Total to rebuild entire transmission was $7,377.33. Total transmission failure. Entire transmission had to be replaced at tremendous expense to our family. Transmission began slipping with slight lagging. Engine RPM's would increase with no additional power or speed.
Mfg Campaign: 11643967
Recall Date: Feb 20, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2018 Yukon XL: Safety of family put at risk over faulty transmission. Vehicle used to transport children many times daily. Transmission began slipping with slight lagging. Vehicle assessed by independent service center and we as customers told this is a common issue with GMC vehicles of this year. Service center was able to reproduce and confirm the issue. Total to rebuild entire transmission was $7,377.33. Total transmission failure. Entire transmission had to be replaced at tremendous expense to our family. Transmission began slipping with slight lagging. Engine RPM's would increase with no additional power or speed.
Corrective Action:
2018 Yukon XL: Safety of family put at risk over faulty transmission. Vehicle used to transport children many times daily. Transmission began slipping with slight lagging. Vehicle assessed by independent service center and we as customers told this is a common issue with GMC vehicles of this year. Service center was able to reproduce and confirm the issue. Total to rebuild entire transmission was $7,377.33. Total transmission failure. Entire transmission had to be replaced at tremendous expense to our family. Transmission began slipping with slight lagging. Engine RPM's would increase with no additional power or speed.
Additional Notes:
2018 Yukon XL: Safety of family put at risk over faulty transmission. Vehicle used to transport children many times daily. Transmission began slipping with slight lagging. Vehicle assessed by independent service center and we as customers told this is a common issue with GMC vehicles of this year. Service center was able to reproduce and confirm the issue. Total to rebuild entire transmission was $7,377.33. Total transmission failure. Entire transmission had to be replaced at tremendous expense to our family. Transmission began slipping with slight lagging. Engine RPM's would increase with no additional power or speed.
Mfg Campaign: 11643967
Recall Date: Feb 20, 2025
General Motors, Llc
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
Potential Consequences:
The contact owns a 2018 GMC Yukon XL. The contact stated that the A/C unit had failed to operate as needed. The vehicle was taken to a dealer where the contact was provided an estimate for a diagnostic test. The contact then decided to take the vehicle to an independent mechanic to be diagnosed. The mechanic discovered a hole in the A/C condenser. The manufacturer was notified of the failure, and the contact was informed that the VIN was not under recall for the failure. The vehicle was not repaired. The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2018 GMC Yukon XL. The contact stated that the A/C unit had failed to operate as needed. The vehicle was taken to a dealer where the contact was provided an estimate for a diagnostic test. The contact then decided to take the vehicle to an independent mechanic to be diagnosed. The mechanic discovered a hole in the A/C condenser. The manufacturer was notified of the failure, and the contact was informed that the VIN was not under recall for the failure. The vehicle was not repaired. The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2018 GMC Yukon XL. The contact stated that the A/C unit had failed to operate as needed. The vehicle was taken to a dealer where the contact was provided an estimate for a diagnostic test. The contact then decided to take the vehicle to an independent mechanic to be diagnosed. The mechanic discovered a hole in the A/C condenser. The manufacturer was notified of the failure, and the contact was informed that the VIN was not under recall for the failure. The vehicle was not repaired. The failure mileage was approximately 73,000.
Mfg Campaign: 11642171
Recall Date: Feb 12, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I heard tapping coming from the engine while it was running. Once I took it to a shop it was determined that the lifters and the camshaft was damaged and needed to be replaced.
Corrective Action:
I heard tapping coming from the engine while it was running. Once I took it to a shop it was determined that the lifters and the camshaft was damaged and needed to be replaced.
Additional Notes:
I heard tapping coming from the engine while it was running. Once I took it to a shop it was determined that the lifters and the camshaft was damaged and needed to be replaced.
Mfg Campaign: 11641088
Recall Date: Feb 6, 2025
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Both second row seatbelt retractors have had issues retracting. We had them checked today while our car was in for other issues. Both seatbelt retractors are broken and need replacing ($1600). Without replacing them, the passengers using those seats would be at grave risk in an accident. We are the original owners of the vehicle, our young children are fastened in their booster seats with parental help. There has been no extreme wear and tear or any abuse to the seatbelts.
Corrective Action:
Both second row seatbelt retractors have had issues retracting. We had them checked today while our car was in for other issues. Both seatbelt retractors are broken and need replacing ($1600). Without replacing them, the passengers using those seats would be at grave risk in an accident. We are the original owners of the vehicle, our young children are fastened in their booster seats with parental help. There has been no extreme wear and tear or any abuse to the seatbelts.
Additional Notes:
Both second row seatbelt retractors have had issues retracting. We had them checked today while our car was in for other issues. Both seatbelt retractors are broken and need replacing ($1600). Without replacing them, the passengers using those seats would be at grave risk in an accident. We are the original owners of the vehicle, our young children are fastened in their booster seats with parental help. There has been no extreme wear and tear or any abuse to the seatbelts.
Mfg Campaign: 11629981
Recall Date: Dec 10, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 GMC Yukon XL. The contact stated that while her husband was driving 20 MPH in two wheel-drive(2WD), the vehicle started reversing while the transmission was in drive(D). The contact stated that after her husband switched to four-wheel-drive(4WD) and exceeded 40 MPH, the vehicle responded as needed. The vehicle was driven to the grandparent's residence, where it was parked. The check engine warning light was illuminated while the transmission was in park(P). The vehicle was then towed to an independent mechanic, who replaced the torque converter, the transmission, and several other unknown parts. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 102,000.
Corrective Action:
The contact owns a 2018 GMC Yukon XL. The contact stated that while her husband was driving 20 MPH in two wheel-drive(2WD), the vehicle started reversing while the transmission was in drive(D). The contact stated that after her husband switched to four-wheel-drive(4WD) and exceeded 40 MPH, the vehicle responded as needed. The vehicle was driven to the grandparent's residence, where it was parked. The check engine warning light was illuminated while the transmission was in park(P). The vehicle was then towed to an independent mechanic, who replaced the torque converter, the transmission, and several other unknown parts. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 102,000.
Additional Notes:
The contact owns a 2018 GMC Yukon XL. The contact stated that while her husband was driving 20 MPH in two wheel-drive(2WD), the vehicle started reversing while the transmission was in drive(D). The contact stated that after her husband switched to four-wheel-drive(4WD) and exceeded 40 MPH, the vehicle responded as needed. The vehicle was driven to the grandparent's residence, where it was parked. The check engine warning light was illuminated while the transmission was in park(P). The vehicle was then towed to an independent mechanic, who replaced the torque converter, the transmission, and several other unknown parts. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 102,000.
Mfg Campaign: 11627687
Recall Date: Nov 27, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Both seat belt retractors seem to be failing and something inside the retractor is cutting the seat belt. I had to replace the right seatbelt because it snapped after it was rubbing on the retractor inside the body. Now it seems the left side is having the same issue. The left seatbelt now will not retract and it looks like it's been rubbing also so eventually it will probably break.
Corrective Action:
Both seat belt retractors seem to be failing and something inside the retractor is cutting the seat belt. I had to replace the right seatbelt because it snapped after it was rubbing on the retractor inside the body. Now it seems the left side is having the same issue. The left seatbelt now will not retract and it looks like it's been rubbing also so eventually it will probably break.
Additional Notes:
Both seat belt retractors seem to be failing and something inside the retractor is cutting the seat belt. I had to replace the right seatbelt because it snapped after it was rubbing on the retractor inside the body. Now it seems the left side is having the same issue. The left seatbelt now will not retract and it looks like it's been rubbing also so eventually it will probably break.
Mfg Campaign: 11622976
Recall Date: Oct 31, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 GMC Yukon XL. The contact stated that after starting the vehicle, the gear shifter failed to function as intended. The contact stated that the gear shifter was shifted into the drive; however, the gear shifter inadvertently shifted back into neutral. The contact stated that the vehicle had just been driven and parked prior to the failure. The contact turned off the vehicle. The vehicle was restarted, and the gear shifter was shifted into the drive. The contact stated that after driving the vehicle for approximately 100 feet, the gear shifter slipped back into neutral, and the vehicle failed to drive forward. The contact stated that the vehicle was started; however, the gear shifter unintendedly slipped back into neutral, and the vehicle failed to respond. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 148,000.
Corrective Action:
The contact owns a 2018 GMC Yukon XL. The contact stated that after starting the vehicle, the gear shifter failed to function as intended. The contact stated that the gear shifter was shifted into the drive; however, the gear shifter inadvertently shifted back into neutral. The contact stated that the vehicle had just been driven and parked prior to the failure. The contact turned off the vehicle. The vehicle was restarted, and the gear shifter was shifted into the drive. The contact stated that after driving the vehicle for approximately 100 feet, the gear shifter slipped back into neutral, and the vehicle failed to drive forward. The contact stated that the vehicle was started; however, the gear shifter unintendedly slipped back into neutral, and the vehicle failed to respond. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 148,000.
Additional Notes:
The contact owns a 2018 GMC Yukon XL. The contact stated that after starting the vehicle, the gear shifter failed to function as intended. The contact stated that the gear shifter was shifted into the drive; however, the gear shifter inadvertently shifted back into neutral. The contact stated that the vehicle had just been driven and parked prior to the failure. The contact turned off the vehicle. The vehicle was restarted, and the gear shifter was shifted into the drive. The contact stated that after driving the vehicle for approximately 100 feet, the gear shifter slipped back into neutral, and the vehicle failed to drive forward. The contact stated that the vehicle was started; however, the gear shifter unintendedly slipped back into neutral, and the vehicle failed to respond. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 148,000.
Mfg Campaign: 11622554
Recall Date: Oct 29, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealership and they had us bring the vehicle back the next morning for them to look at and to make the repairs but unfortunate for us. They do not have the parts in stock, so we have to take it back Tuesday, October 8 , 2024 at 8am and leave it for the day. Hoping it is repaired correctly with the new parts “both rear calipers” As I left the dealership, I was approximately 10 miles away and out of no where my dash displayed “service, trailer, brakes”, constantly along with a loud dinging noise for the rest of the drive home. I contacted the dealership and spoke with the service manager and informed him of the situation. He told me it has been an ongoing issue with GM for years and it’s electrical and because we purchased a used vehicle. It’s not covered to be repaired. We would have to pay out-of-pocket for it to be fixed. This is very upsetting because we just spent $40,000 on a used low mileage Yukon Denali for our family to travel in, but it’s unsafe, because it affects the traction control, and ABS brake system. I would also like to note that I did not have a trailer hooked to the vehicle, so I do not understand how that service indicator would appear unless it was cleared by the dealership during Maryland state inspection. We have asked them several times for a copy of the Maryland State inspection they performed, and we are getting the runaround. As the purchaser of a vehicle, it is all right to have that document, showing what past and what failed Maryland inspection before being resold to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealership and they had us bring the vehicle back the next morning for them to look at and to make the repairs but unfortunate for us. They do not have the parts in stock, so we have to take it back Tuesday, October 8 , 2024 at 8am and leave it for the day. Hoping it is repaired correctly with the new parts “both rear calipers” As I left the dealership, I was approximately 10 miles away and out of no where my dash displayed “service, trailer, brakes”, constantly along with a loud dinging noise for the rest of the drive home. I contacted the dealership and spoke with the service manager and informed him of the situation. He told me it has been an ongoing issue with GM for years and it’s electrical and because we purchased a used vehicle. It’s not covered to be repaired. We would have to pay out-of-pocket for it to be fixed. This is very upsetting because we just spent $40,000 on a used low mileage Yukon Denali for our family to travel in, but it’s unsafe, because it affects the traction control, and ABS brake system. I would also like to note that I did not have a trailer hooked to the vehicle, so I do not understand how that service indicator would appear unless it was cleared by the dealership during Maryland state inspection. We have asked them several times for a copy of the Maryland State inspection they performed, and we are getting the runaround. As the purchaser of a vehicle, it is all right to have that document, showing what past and what failed Maryland inspection before being resold to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealership and they had us bring the vehicle back the next morning for them to look at and to make the repairs but unfortunate for us. They do not have the parts in stock, so we have to take it back Tuesday, October 8 , 2024 at 8am and leave it for the day. Hoping it is repaired correctly with the new parts “both rear calipers” As I left the dealership, I was approximately 10 miles away and out of no where my dash displayed “service, trailer, brakes”, constantly along with a loud dinging noise for the rest of the drive home. I contacted the dealership and spoke with the service manager and informed him of the situation. He told me it has been an ongoing issue with GM for years and it’s electrical and because we purchased a used vehicle. It’s not covered to be repaired. We would have to pay out-of-pocket for it to be fixed. This is very upsetting because we just spent $40,000 on a used low mileage Yukon Denali for our family to travel in, but it’s unsafe, because it affects the traction control, and ABS brake system. I would also like to note that I did not have a trailer hooked to the vehicle, so I do not understand how that service indicator would appear unless it was cleared by the dealership during Maryland state inspection. We have asked them several times for a copy of the Maryland State inspection they performed, and we are getting the runaround. As the purchaser of a vehicle, it is all right to have that document, showing what past and what failed Maryland inspection before being resold to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11618150
Recall Date: Oct 4, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealership and they had us bring the vehicle back the next morning for them to look at and to make the repairs but unfortunate for us. They do not have the parts in stock, so we have to take it back Tuesday, October 8 , 2024 at 8am and leave it for the day. Hoping it is repaired correctly with the new parts “both rear calipers” As I left the dealership, I was approximately 10 miles away and out of no where my dash displayed “service, trailer, brakes”, constantly along with a loud dinging noise for the rest of the drive home. I contacted the dealership and spoke with the service manager and informed him of the situation. He told me it has been an ongoing issue with GM for years and it’s electrical and because we purchased a used vehicle. It’s not covered to be repaired. We would have to pay out-of-pocket for it to be fixed. This is very upsetting because we just spent $40,000 on a used low mileage Yukon Denali for our family to travel in, but it’s unsafe, because it affects the traction control, and ABS brake system. I would also like to note that I did not have a trailer hooked to the vehicle, so I do not understand how that service indicator would appear unless it was cleared by the dealership during Maryland state inspection. We have asked them several times for a copy of the Maryland State inspection they performed, and we are getting the runaround. As the purchaser of a vehicle, it is all right to have that document, showing what past and what failed Maryland inspection before being resold to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealership and they had us bring the vehicle back the next morning for them to look at and to make the repairs but unfortunate for us. They do not have the parts in stock, so we have to take it back Tuesday, October 8 , 2024 at 8am and leave it for the day. Hoping it is repaired correctly with the new parts “both rear calipers” As I left the dealership, I was approximately 10 miles away and out of no where my dash displayed “service, trailer, brakes”, constantly along with a loud dinging noise for the rest of the drive home. I contacted the dealership and spoke with the service manager and informed him of the situation. He told me it has been an ongoing issue with GM for years and it’s electrical and because we purchased a used vehicle. It’s not covered to be repaired. We would have to pay out-of-pocket for it to be fixed. This is very upsetting because we just spent $40,000 on a used low mileage Yukon Denali for our family to travel in, but it’s unsafe, because it affects the traction control, and ABS brake system. I would also like to note that I did not have a trailer hooked to the vehicle, so I do not understand how that service indicator would appear unless it was cleared by the dealership during Maryland state inspection. We have asked them several times for a copy of the Maryland State inspection they performed, and we are getting the runaround. As the purchaser of a vehicle, it is all right to have that document, showing what past and what failed Maryland inspection before being resold to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealership and they had us bring the vehicle back the next morning for them to look at and to make the repairs but unfortunate for us. They do not have the parts in stock, so we have to take it back Tuesday, October 8 , 2024 at 8am and leave it for the day. Hoping it is repaired correctly with the new parts “both rear calipers” As I left the dealership, I was approximately 10 miles away and out of no where my dash displayed “service, trailer, brakes”, constantly along with a loud dinging noise for the rest of the drive home. I contacted the dealership and spoke with the service manager and informed him of the situation. He told me it has been an ongoing issue with GM for years and it’s electrical and because we purchased a used vehicle. It’s not covered to be repaired. We would have to pay out-of-pocket for it to be fixed. This is very upsetting because we just spent $40,000 on a used low mileage Yukon Denali for our family to travel in, but it’s unsafe, because it affects the traction control, and ABS brake system. I would also like to note that I did not have a trailer hooked to the vehicle, so I do not understand how that service indicator would appear unless it was cleared by the dealership during Maryland state inspection. We have asked them several times for a copy of the Maryland State inspection they performed, and we are getting the runaround. As the purchaser of a vehicle, it is all right to have that document, showing what past and what failed Maryland inspection before being resold to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11618150
Recall Date: Oct 4, 2024
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealership and they had us bring the vehicle back the next morning for them to look at and to make the repairs but unfortunate for us. They do not have the parts in stock, so we have to take it back Tuesday, October 8 , 2024 at 8am and leave it for the day. Hoping it is repaired correctly with the new parts “both rear calipers” As I left the dealership, I was approximately 10 miles away and out of no where my dash displayed “service, trailer, brakes”, constantly along with a loud dinging noise for the rest of the drive home. I contacted the dealership and spoke with the service manager and informed him of the situation. He told me it has been an ongoing issue with GM for years and it’s electrical and because we purchased a used vehicle. It’s not covered to be repaired. We would have to pay out-of-pocket for it to be fixed. This is very upsetting because we just spent $40,000 on a used low mileage Yukon Denali for our family to travel in, but it’s unsafe, because it affects the traction control, and ABS brake system. I would also like to note that I did not have a trailer hooked to the vehicle, so I do not understand how that service indicator would appear unless it was cleared by the dealership during Maryland state inspection. We have asked them several times for a copy of the Maryland State inspection they performed, and we are getting the runaround. As the purchaser of a vehicle, it is all right to have that document, showing what past and what failed Maryland inspection before being resold to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealership and they had us bring the vehicle back the next morning for them to look at and to make the repairs but unfortunate for us. They do not have the parts in stock, so we have to take it back Tuesday, October 8 , 2024 at 8am and leave it for the day. Hoping it is repaired correctly with the new parts “both rear calipers” As I left the dealership, I was approximately 10 miles away and out of no where my dash displayed “service, trailer, brakes”, constantly along with a loud dinging noise for the rest of the drive home. I contacted the dealership and spoke with the service manager and informed him of the situation. He told me it has been an ongoing issue with GM for years and it’s electrical and because we purchased a used vehicle. It’s not covered to be repaired. We would have to pay out-of-pocket for it to be fixed. This is very upsetting because we just spent $40,000 on a used low mileage Yukon Denali for our family to travel in, but it’s unsafe, because it affects the traction control, and ABS brake system. I would also like to note that I did not have a trailer hooked to the vehicle, so I do not understand how that service indicator would appear unless it was cleared by the dealership during Maryland state inspection. We have asked them several times for a copy of the Maryland State inspection they performed, and we are getting the runaround. As the purchaser of a vehicle, it is all right to have that document, showing what past and what failed Maryland inspection before being resold to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealership and they had us bring the vehicle back the next morning for them to look at and to make the repairs but unfortunate for us. They do not have the parts in stock, so we have to take it back Tuesday, October 8 , 2024 at 8am and leave it for the day. Hoping it is repaired correctly with the new parts “both rear calipers” As I left the dealership, I was approximately 10 miles away and out of no where my dash displayed “service, trailer, brakes”, constantly along with a loud dinging noise for the rest of the drive home. I contacted the dealership and spoke with the service manager and informed him of the situation. He told me it has been an ongoing issue with GM for years and it’s electrical and because we purchased a used vehicle. It’s not covered to be repaired. We would have to pay out-of-pocket for it to be fixed. This is very upsetting because we just spent $40,000 on a used low mileage Yukon Denali for our family to travel in, but it’s unsafe, because it affects the traction control, and ABS brake system. I would also like to note that I did not have a trailer hooked to the vehicle, so I do not understand how that service indicator would appear unless it was cleared by the dealership during Maryland state inspection. We have asked them several times for a copy of the Maryland State inspection they performed, and we are getting the runaround. As the purchaser of a vehicle, it is all right to have that document, showing what past and what failed Maryland inspection before being resold to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11618150
Recall Date: Oct 4, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Annunciations: Stabilitrak, Park Assist Off, Steering Assist Is Reduced Drive With Care, Forward Collision System Unavailable, Adaptive Cruise Control. Indications: Cruise Control doesn’t work, steering jerks when turning, difficult to turn into parking spaces. Research shows Technical Service Bulletin 18-na-161as a known issue with GMC products. Dealer says “You are out of warranty”. 2018 model with 65,000 miles. Issue has been presenting for the past 8 months. We thought it was due to a windshield replacement by Safelite. Safelite has been actively troubleshooting for 8 months.
Corrective Action:
Annunciations: Stabilitrak, Park Assist Off, Steering Assist Is Reduced Drive With Care, Forward Collision System Unavailable, Adaptive Cruise Control. Indications: Cruise Control doesn’t work, steering jerks when turning, difficult to turn into parking spaces. Research shows Technical Service Bulletin 18-na-161as a known issue with GMC products. Dealer says “You are out of warranty”. 2018 model with 65,000 miles. Issue has been presenting for the past 8 months. We thought it was due to a windshield replacement by Safelite. Safelite has been actively troubleshooting for 8 months.
Additional Notes:
Annunciations: Stabilitrak, Park Assist Off, Steering Assist Is Reduced Drive With Care, Forward Collision System Unavailable, Adaptive Cruise Control. Indications: Cruise Control doesn’t work, steering jerks when turning, difficult to turn into parking spaces. Research shows Technical Service Bulletin 18-na-161as a known issue with GMC products. Dealer says “You are out of warranty”. 2018 model with 65,000 miles. Issue has been presenting for the past 8 months. We thought it was due to a windshield replacement by Safelite. Safelite has been actively troubleshooting for 8 months.
Mfg Campaign: 11589231
Recall Date: May 17, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Annunciations: Stabilitrak, Park Assist Off, Steering Assist Is Reduced Drive With Care, Forward Collision System Unavailable, Adaptive Cruise Control. Indications: Cruise Control doesn’t work, steering jerks when turning, difficult to turn into parking spaces. Research shows Technical Service Bulletin 18-na-161as a known issue with GMC products. Dealer says “You are out of warranty”. 2018 model with 65,000 miles. Issue has been presenting for the past 8 months. We thought it was due to a windshield replacement by Safelite. Safelite has been actively troubleshooting for 8 months.
Corrective Action:
Annunciations: Stabilitrak, Park Assist Off, Steering Assist Is Reduced Drive With Care, Forward Collision System Unavailable, Adaptive Cruise Control. Indications: Cruise Control doesn’t work, steering jerks when turning, difficult to turn into parking spaces. Research shows Technical Service Bulletin 18-na-161as a known issue with GMC products. Dealer says “You are out of warranty”. 2018 model with 65,000 miles. Issue has been presenting for the past 8 months. We thought it was due to a windshield replacement by Safelite. Safelite has been actively troubleshooting for 8 months.
Additional Notes:
Annunciations: Stabilitrak, Park Assist Off, Steering Assist Is Reduced Drive With Care, Forward Collision System Unavailable, Adaptive Cruise Control. Indications: Cruise Control doesn’t work, steering jerks when turning, difficult to turn into parking spaces. Research shows Technical Service Bulletin 18-na-161as a known issue with GMC products. Dealer says “You are out of warranty”. 2018 model with 65,000 miles. Issue has been presenting for the past 8 months. We thought it was due to a windshield replacement by Safelite. Safelite has been actively troubleshooting for 8 months.
Mfg Campaign: 11589231
Recall Date: May 17, 2024
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