Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232403240
Recall Date: May 11, 2023
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
Consumer Complaints
195 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Service brake assists light flashes on dashboard . Steering wheel locks up and jerk’s loose suddenly when making a right turn, in these moments when the steering wheel jerks loose ;hands are off taken off the steering wheel otherwise injury can occur. Battery life 2 -yrs old is not performing optimally. Can not hold a sufficient charge and ESC light flashes. Vdnt valve leaks discovered.
Corrective Action:
Service brake assists light flashes on dashboard . Steering wheel locks up and jerk’s loose suddenly when making a right turn, in these moments when the steering wheel jerks loose ;hands are off taken off the steering wheel otherwise injury can occur. Battery life 2 -yrs old is not performing optimally. Can not hold a sufficient charge and ESC light flashes. Vdnt valve leaks discovered.
Additional Notes:
Service brake assists light flashes on dashboard . Steering wheel locks up and jerk’s loose suddenly when making a right turn, in these moments when the steering wheel jerks loose ;hands are off taken off the steering wheel otherwise injury can occur. Battery life 2 -yrs old is not performing optimally. Can not hold a sufficient charge and ESC light flashes. Vdnt valve leaks discovered.
Mfg Campaign: 11506056
Recall Date: Feb 7, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Service brake assists light flashes on dashboard . Steering wheel locks up and jerk’s loose suddenly when making a right turn, in these moments when the steering wheel jerks loose ;hands are off taken off the steering wheel otherwise injury can occur. Battery life 2 -yrs old is not performing optimally. Can not hold a sufficient charge and ESC light flashes. Vdnt valve leaks discovered.
Corrective Action:
Service brake assists light flashes on dashboard . Steering wheel locks up and jerk’s loose suddenly when making a right turn, in these moments when the steering wheel jerks loose ;hands are off taken off the steering wheel otherwise injury can occur. Battery life 2 -yrs old is not performing optimally. Can not hold a sufficient charge and ESC light flashes. Vdnt valve leaks discovered.
Additional Notes:
Service brake assists light flashes on dashboard . Steering wheel locks up and jerk’s loose suddenly when making a right turn, in these moments when the steering wheel jerks loose ;hands are off taken off the steering wheel otherwise injury can occur. Battery life 2 -yrs old is not performing optimally. Can not hold a sufficient charge and ESC light flashes. Vdnt valve leaks discovered.
Mfg Campaign: 11506056
Recall Date: Feb 7, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Service brake assists light flashes on dashboard . Steering wheel locks up and jerk’s loose suddenly when making a right turn, in these moments when the steering wheel jerks loose ;hands are off taken off the steering wheel otherwise injury can occur. Battery life 2 -yrs old is not performing optimally. Can not hold a sufficient charge and ESC light flashes. Vdnt valve leaks discovered.
Corrective Action:
Service brake assists light flashes on dashboard . Steering wheel locks up and jerk’s loose suddenly when making a right turn, in these moments when the steering wheel jerks loose ;hands are off taken off the steering wheel otherwise injury can occur. Battery life 2 -yrs old is not performing optimally. Can not hold a sufficient charge and ESC light flashes. Vdnt valve leaks discovered.
Additional Notes:
Service brake assists light flashes on dashboard . Steering wheel locks up and jerk’s loose suddenly when making a right turn, in these moments when the steering wheel jerks loose ;hands are off taken off the steering wheel otherwise injury can occur. Battery life 2 -yrs old is not performing optimally. Can not hold a sufficient charge and ESC light flashes. Vdnt valve leaks discovered.
Mfg Campaign: 11506056
Recall Date: Feb 7, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The emergency breaking system failed to engage. Failure to engage caused collision with another car
Corrective Action:
The emergency breaking system failed to engage. Failure to engage caused collision with another car
Additional Notes:
The emergency breaking system failed to engage. Failure to engage caused collision with another car
Mfg Campaign: 11501917
Recall Date: Jan 15, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
None of these features have ever worked
Corrective Action:
None of these features have ever worked
Additional Notes:
None of these features have ever worked
Mfg Campaign: 11501918
Recall Date: Jan 15, 2023
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
None of these features have ever worked
Corrective Action:
None of these features have ever worked
Additional Notes:
None of these features have ever worked
Mfg Campaign: 11501918
Recall Date: Jan 15, 2023
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
None of these features have ever worked
Corrective Action:
None of these features have ever worked
Additional Notes:
None of these features have ever worked
Mfg Campaign: 11501918
Recall Date: Jan 15, 2023
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Driver seat belt exhibits signs of fraying in area of belt hidden from view when not in use. When extended, hair-like fibers extend out, primarily from the car-forward side of the belt in the area coming out of the B-pillar and from behind the trim. It is available for inspection. Concerned that this may continue to degrade the integrity of the seat belt over time. There could be something sharp in the retractor, or flash on a piece of plastic trim hidden from view causing this. My understanding is that if there is a small nick on the edge of a safety belt it can tear across, and concerned that this condition could lead to a similar outcome over time and if the vehicle were involved in an accident. Upon taking to local dealership, was advised that this is a normal condition and not a concern. Advisor said technician told him that it is not fraying, it is a normal condition that can be exhibited by the belt fibers, especially towards the edges. They said the central portion of the belt is not exhibiting a similar condition and therefore not a concern. The fibers seem to have grown in quantity since vehicle purchase. I first recall seeing them during the pandemic, although became more concerned over time and finally took in prior to warranty expiration for review.
Corrective Action:
Driver seat belt exhibits signs of fraying in area of belt hidden from view when not in use. When extended, hair-like fibers extend out, primarily from the car-forward side of the belt in the area coming out of the B-pillar and from behind the trim. It is available for inspection. Concerned that this may continue to degrade the integrity of the seat belt over time. There could be something sharp in the retractor, or flash on a piece of plastic trim hidden from view causing this. My understanding is that if there is a small nick on the edge of a safety belt it can tear across, and concerned that this condition could lead to a similar outcome over time and if the vehicle were involved in an accident. Upon taking to local dealership, was advised that this is a normal condition and not a concern. Advisor said technician told him that it is not fraying, it is a normal condition that can be exhibited by the belt fibers, especially towards the edges. They said the central portion of the belt is not exhibiting a similar condition and therefore not a concern. The fibers seem to have grown in quantity since vehicle purchase. I first recall seeing them during the pandemic, although became more concerned over time and finally took in prior to warranty expiration for review.
Additional Notes:
Driver seat belt exhibits signs of fraying in area of belt hidden from view when not in use. When extended, hair-like fibers extend out, primarily from the car-forward side of the belt in the area coming out of the B-pillar and from behind the trim. It is available for inspection. Concerned that this may continue to degrade the integrity of the seat belt over time. There could be something sharp in the retractor, or flash on a piece of plastic trim hidden from view causing this. My understanding is that if there is a small nick on the edge of a safety belt it can tear across, and concerned that this condition could lead to a similar outcome over time and if the vehicle were involved in an accident. Upon taking to local dealership, was advised that this is a normal condition and not a concern. Advisor said technician told him that it is not fraying, it is a normal condition that can be exhibited by the belt fibers, especially towards the edges. They said the central portion of the belt is not exhibiting a similar condition and therefore not a concern. The fibers seem to have grown in quantity since vehicle purchase. I first recall seeing them during the pandemic, although became more concerned over time and finally took in prior to warranty expiration for review.
Mfg Campaign: 11501427
Recall Date: Jan 12, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I just purchased this vehicle about 2 weeks ago, and was driving through the fog/cold weather and my check engine light came on. Went to O'Reillys and had them check the code. Came up as P0299 (My car was telling me that the engine power was decreased) I had a loss of power I could feel while driving as well. The code said turbo under boost. After I got back into town and the weather was warmer and no fog was present, the turbo started working again. I brought my vehicle into the dealer where I bought it from and they took it to their mechanic and supposedly performed an "update". I will see if I continue to have the same issue in cold weather as I live in Idaho and go to the mountains often.
Corrective Action:
I just purchased this vehicle about 2 weeks ago, and was driving through the fog/cold weather and my check engine light came on. Went to O'Reillys and had them check the code. Came up as P0299 (My car was telling me that the engine power was decreased) I had a loss of power I could feel while driving as well. The code said turbo under boost. After I got back into town and the weather was warmer and no fog was present, the turbo started working again. I brought my vehicle into the dealer where I bought it from and they took it to their mechanic and supposedly performed an "update". I will see if I continue to have the same issue in cold weather as I live in Idaho and go to the mountains often.
Additional Notes:
I just purchased this vehicle about 2 weeks ago, and was driving through the fog/cold weather and my check engine light came on. Went to O'Reillys and had them check the code. Came up as P0299 (My car was telling me that the engine power was decreased) I had a loss of power I could feel while driving as well. The code said turbo under boost. After I got back into town and the weather was warmer and no fog was present, the turbo started working again. I brought my vehicle into the dealer where I bought it from and they took it to their mechanic and supposedly performed an "update". I will see if I continue to have the same issue in cold weather as I live in Idaho and go to the mountains often.
Mfg Campaign: 11500119
Recall Date: Jan 4, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My service brake assist light came on and then within seconds my vehicle then said engine power has been lowered and my vehicle pretty much shut down no steering no brakes couldn't do anything. Took it into the repair shop and my vacuum pump has shattered and now damaged my camshaft. I am aware there's been many other vehicles recalled with GM's vacuum pumps and I'm not sure why my year and model has not been included when it's doing the same thing and not to mention I have seen countless other cases of people saying same things happen to them with their GMC terrains.
Corrective Action:
My service brake assist light came on and then within seconds my vehicle then said engine power has been lowered and my vehicle pretty much shut down no steering no brakes couldn't do anything. Took it into the repair shop and my vacuum pump has shattered and now damaged my camshaft. I am aware there's been many other vehicles recalled with GM's vacuum pumps and I'm not sure why my year and model has not been included when it's doing the same thing and not to mention I have seen countless other cases of people saying same things happen to them with their GMC terrains.
Additional Notes:
My service brake assist light came on and then within seconds my vehicle then said engine power has been lowered and my vehicle pretty much shut down no steering no brakes couldn't do anything. Took it into the repair shop and my vacuum pump has shattered and now damaged my camshaft. I am aware there's been many other vehicles recalled with GM's vacuum pumps and I'm not sure why my year and model has not been included when it's doing the same thing and not to mention I have seen countless other cases of people saying same things happen to them with their GMC terrains.
Mfg Campaign: 11499615
Recall Date: Dec 31, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My service brake assist light came on and then within seconds my vehicle then said engine power has been lowered and my vehicle pretty much shut down no steering no brakes couldn't do anything. Took it into the repair shop and my vacuum pump has shattered and now damaged my camshaft. I am aware there's been many other vehicles recalled with GM's vacuum pumps and I'm not sure why my year and model has not been included when it's doing the same thing and not to mention I have seen countless other cases of people saying same things happen to them with their GMC terrains.
Corrective Action:
My service brake assist light came on and then within seconds my vehicle then said engine power has been lowered and my vehicle pretty much shut down no steering no brakes couldn't do anything. Took it into the repair shop and my vacuum pump has shattered and now damaged my camshaft. I am aware there's been many other vehicles recalled with GM's vacuum pumps and I'm not sure why my year and model has not been included when it's doing the same thing and not to mention I have seen countless other cases of people saying same things happen to them with their GMC terrains.
Additional Notes:
My service brake assist light came on and then within seconds my vehicle then said engine power has been lowered and my vehicle pretty much shut down no steering no brakes couldn't do anything. Took it into the repair shop and my vacuum pump has shattered and now damaged my camshaft. I am aware there's been many other vehicles recalled with GM's vacuum pumps and I'm not sure why my year and model has not been included when it's doing the same thing and not to mention I have seen countless other cases of people saying same things happen to them with their GMC terrains.
Mfg Campaign: 11499615
Recall Date: Dec 31, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Turbo failed. Car ran fine with no warning lights. Stopped at red light entering interstate and then could not accelerate which left us stuck in traffic. When it did move it would not shift and took over a mile to get above 20mph in a 65mph zone.
Corrective Action:
Turbo failed. Car ran fine with no warning lights. Stopped at red light entering interstate and then could not accelerate which left us stuck in traffic. When it did move it would not shift and took over a mile to get above 20mph in a 65mph zone.
Additional Notes:
Turbo failed. Car ran fine with no warning lights. Stopped at red light entering interstate and then could not accelerate which left us stuck in traffic. When it did move it would not shift and took over a mile to get above 20mph in a 65mph zone.
Mfg Campaign: 11486951
Recall Date: Sep 28, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Turbo failed. Car ran fine with no warning lights. Stopped at red light entering interstate and then could not accelerate which left us stuck in traffic. When it did move it would not shift and took over a mile to get above 20mph in a 65mph zone.
Corrective Action:
Turbo failed. Car ran fine with no warning lights. Stopped at red light entering interstate and then could not accelerate which left us stuck in traffic. When it did move it would not shift and took over a mile to get above 20mph in a 65mph zone.
Additional Notes:
Turbo failed. Car ran fine with no warning lights. Stopped at red light entering interstate and then could not accelerate which left us stuck in traffic. When it did move it would not shift and took over a mile to get above 20mph in a 65mph zone.
Mfg Campaign: 11486951
Recall Date: Sep 28, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Turbo failed. Car ran fine with no warning lights. Stopped at red light entering interstate and then could not accelerate which left us stuck in traffic. When it did move it would not shift and took over a mile to get above 20mph in a 65mph zone.
Corrective Action:
Turbo failed. Car ran fine with no warning lights. Stopped at red light entering interstate and then could not accelerate which left us stuck in traffic. When it did move it would not shift and took over a mile to get above 20mph in a 65mph zone.
Additional Notes:
Turbo failed. Car ran fine with no warning lights. Stopped at red light entering interstate and then could not accelerate which left us stuck in traffic. When it did move it would not shift and took over a mile to get above 20mph in a 65mph zone.
Mfg Campaign: 11486951
Recall Date: Sep 28, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The engine will never go into 9th gear! What's the point of GMC doing a 9 gear transmission to help with fuel, if it never actually goes into the 9th gear?
Corrective Action:
The engine will never go into 9th gear! What's the point of GMC doing a 9 gear transmission to help with fuel, if it never actually goes into the 9th gear?
Additional Notes:
The engine will never go into 9th gear! What's the point of GMC doing a 9 gear transmission to help with fuel, if it never actually goes into the 9th gear?
Mfg Campaign: 11483380
Recall Date: Sep 7, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
In January 2022, I purchased a 2020 GMC Terrain from a local GMC certified dealership along with an extended warranty. In July 2022, I started to experience intermittent acceleration issues. The issue only presented itself upon vehicle startup and was very sporadic. Upon startup, the vehicle was very slow to accelerate even with the gas pedal depressed to the floor. The vehicle would move at an extremely slow rate of speed for approximately 10 to 15 seconds before the vehicle would engage and actually start moving forward at the expected rate of speed. This would happen 4 to 5 consecutive times before things seemed to "warm up" and run smoothly. It proved to be dangerous at intersections if making a left hand turn into oncoming traffic or during heavy traffic times. From the beginning of July to Aug 9th, this has happened on 5 separate occasions. The story is the same, I start the car after it has been sitting for a bit (it's been from several hours to several days) and the issue will present itself without warning. There are no fault or error codes. I've taken the vehicle to my mechanic as well as the dealership where I purchased the car and both have run diagnostics on the vehicle with no luck. My mechanic did drive the car and he experienced the issue first hand but he could not figure out what was wrong. In the event other Terrain owners are experiencing this same sporadic acceleration issue with no fault or diagnostic codes, I wanted to make sure we documented our issue. I did not record the dates of the first few instances but the last two have been July 24th and August 9th.
Corrective Action:
In January 2022, I purchased a 2020 GMC Terrain from a local GMC certified dealership along with an extended warranty. In July 2022, I started to experience intermittent acceleration issues. The issue only presented itself upon vehicle startup and was very sporadic. Upon startup, the vehicle was very slow to accelerate even with the gas pedal depressed to the floor. The vehicle would move at an extremely slow rate of speed for approximately 10 to 15 seconds before the vehicle would engage and actually start moving forward at the expected rate of speed. This would happen 4 to 5 consecutive times before things seemed to "warm up" and run smoothly. It proved to be dangerous at intersections if making a left hand turn into oncoming traffic or during heavy traffic times. From the beginning of July to Aug 9th, this has happened on 5 separate occasions. The story is the same, I start the car after it has been sitting for a bit (it's been from several hours to several days) and the issue will present itself without warning. There are no fault or error codes. I've taken the vehicle to my mechanic as well as the dealership where I purchased the car and both have run diagnostics on the vehicle with no luck. My mechanic did drive the car and he experienced the issue first hand but he could not figure out what was wrong. In the event other Terrain owners are experiencing this same sporadic acceleration issue with no fault or diagnostic codes, I wanted to make sure we documented our issue. I did not record the dates of the first few instances but the last two have been July 24th and August 9th.
Additional Notes:
In January 2022, I purchased a 2020 GMC Terrain from a local GMC certified dealership along with an extended warranty. In July 2022, I started to experience intermittent acceleration issues. The issue only presented itself upon vehicle startup and was very sporadic. Upon startup, the vehicle was very slow to accelerate even with the gas pedal depressed to the floor. The vehicle would move at an extremely slow rate of speed for approximately 10 to 15 seconds before the vehicle would engage and actually start moving forward at the expected rate of speed. This would happen 4 to 5 consecutive times before things seemed to "warm up" and run smoothly. It proved to be dangerous at intersections if making a left hand turn into oncoming traffic or during heavy traffic times. From the beginning of July to Aug 9th, this has happened on 5 separate occasions. The story is the same, I start the car after it has been sitting for a bit (it's been from several hours to several days) and the issue will present itself without warning. There are no fault or error codes. I've taken the vehicle to my mechanic as well as the dealership where I purchased the car and both have run diagnostics on the vehicle with no luck. My mechanic did drive the car and he experienced the issue first hand but he could not figure out what was wrong. In the event other Terrain owners are experiencing this same sporadic acceleration issue with no fault or diagnostic codes, I wanted to make sure we documented our issue. I did not record the dates of the first few instances but the last two have been July 24th and August 9th.
Mfg Campaign: 11478874
Recall Date: Aug 11, 2022
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE HAS 56801 MILES AND AIR CONDITIONING COMPLETELY WENT OUT. i HAVE ALSO REPLACED WINDSHIELD WIPERS TWICE IN 6 MONTHS. THIS IS MORE THAN ANY OTHER VEHICLE i HAVE EVER OWNED (i HAVE HAD THE VEHICLE 1 YEAR NOW)
Corrective Action:
VEHICLE HAS 56801 MILES AND AIR CONDITIONING COMPLETELY WENT OUT. i HAVE ALSO REPLACED WINDSHIELD WIPERS TWICE IN 6 MONTHS. THIS IS MORE THAN ANY OTHER VEHICLE i HAVE EVER OWNED (i HAVE HAD THE VEHICLE 1 YEAR NOW)
Additional Notes:
VEHICLE HAS 56801 MILES AND AIR CONDITIONING COMPLETELY WENT OUT. i HAVE ALSO REPLACED WINDSHIELD WIPERS TWICE IN 6 MONTHS. THIS IS MORE THAN ANY OTHER VEHICLE i HAVE EVER OWNED (i HAVE HAD THE VEHICLE 1 YEAR NOW)
Mfg Campaign: 11468997
Recall Date: Jun 13, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE HAS 56801 MILES AND AIR CONDITIONING COMPLETELY WENT OUT. i HAVE ALSO REPLACED WINDSHIELD WIPERS TWICE IN 6 MONTHS. THIS IS MORE THAN ANY OTHER VEHICLE i HAVE EVER OWNED (i HAVE HAD THE VEHICLE 1 YEAR NOW)
Corrective Action:
VEHICLE HAS 56801 MILES AND AIR CONDITIONING COMPLETELY WENT OUT. i HAVE ALSO REPLACED WINDSHIELD WIPERS TWICE IN 6 MONTHS. THIS IS MORE THAN ANY OTHER VEHICLE i HAVE EVER OWNED (i HAVE HAD THE VEHICLE 1 YEAR NOW)
Additional Notes:
VEHICLE HAS 56801 MILES AND AIR CONDITIONING COMPLETELY WENT OUT. i HAVE ALSO REPLACED WINDSHIELD WIPERS TWICE IN 6 MONTHS. THIS IS MORE THAN ANY OTHER VEHICLE i HAVE EVER OWNED (i HAVE HAD THE VEHICLE 1 YEAR NOW)
Mfg Campaign: 11468997
Recall Date: Jun 13, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The engine "Auto Stop" feature can have enough of a delay to allow the accelerator to be pressed as the engine starts causing it to lurch forward rather than accelerate smoothly. It also can cause a delay when pulling out into heavy traffic. There is currently no way to temporarily or permanently defeat the system on this GM model according to GM service department. Though I am sure it is operating as designed for certain owner driving styles and traffic conditions this can be a serious hazard. Car makers should be required to either disable the feature permanently by owner request or have a method for the owner to bypass the system. With less than 250 miles I have experienced 2 incidents of almost hitting the car in front of me from a stop and 1 of almost being hit pulling into heavy traffic from a stop. I see many other similar complaints and hope this can be addressed before someone is hurt or worse due to it.
Corrective Action:
The engine "Auto Stop" feature can have enough of a delay to allow the accelerator to be pressed as the engine starts causing it to lurch forward rather than accelerate smoothly. It also can cause a delay when pulling out into heavy traffic. There is currently no way to temporarily or permanently defeat the system on this GM model according to GM service department. Though I am sure it is operating as designed for certain owner driving styles and traffic conditions this can be a serious hazard. Car makers should be required to either disable the feature permanently by owner request or have a method for the owner to bypass the system. With less than 250 miles I have experienced 2 incidents of almost hitting the car in front of me from a stop and 1 of almost being hit pulling into heavy traffic from a stop. I see many other similar complaints and hope this can be addressed before someone is hurt or worse due to it.
Additional Notes:
The engine "Auto Stop" feature can have enough of a delay to allow the accelerator to be pressed as the engine starts causing it to lurch forward rather than accelerate smoothly. It also can cause a delay when pulling out into heavy traffic. There is currently no way to temporarily or permanently defeat the system on this GM model according to GM service department. Though I am sure it is operating as designed for certain owner driving styles and traffic conditions this can be a serious hazard. Car makers should be required to either disable the feature permanently by owner request or have a method for the owner to bypass the system. With less than 250 miles I have experienced 2 incidents of almost hitting the car in front of me from a stop and 1 of almost being hit pulling into heavy traffic from a stop. I see many other similar complaints and hope this can be addressed before someone is hurt or worse due to it.
Mfg Campaign: 11464604
Recall Date: May 14, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I had been fishing at the lake and went to leave and when I got in my car I put it in reverse and backed up then put in drive to pull forward, only I pushed the throttle all the way to the floor and the vehicle was completely unresponsive. I put it back in reverse and backed up a little more then put back in drive and same thing happened. I then put it in neutral and have it gas and with the pedal to the floor it barely revved the engine at all. I put it back in drive and floored it again and started turning the when from side to side still nothing. I put it in park then back in drive and with the gas pedal to the floor it barely started to creep forward. It continued to creep for about 40ft then all of a sudden the throttle worked and vehicle jerked forward. 2 days later I was driving in town with my daughter in the car and slowed down before turning up a steep hill and the vehicle did the same thing. Gas pedal to the floor and wouldn't accelerate. Only this time I almost got rear ended. I have contacted the dealer and told them I need a loaner while my vehicle is fixed and their response was "I don't know what to tell you we don't have any". I called GM and they said they would contact the dealer and see if they just don't have any loaners available or of they don't offer them and said they would call me back. The end of the next day I still haven't heard from them so I reach out to them again this time being told "an owning advisor has already handled your claim, sorry you haven't been updated yet". I don't need updates, I need a safe vehicle for me and my kids! My car has only 57XXX miles plus I bought a 100,000 extended warranty. Please hold GM accountable for their poor quality of vehicles and even worse customer service!
Corrective Action:
I had been fishing at the lake and went to leave and when I got in my car I put it in reverse and backed up then put in drive to pull forward, only I pushed the throttle all the way to the floor and the vehicle was completely unresponsive. I put it back in reverse and backed up a little more then put back in drive and same thing happened. I then put it in neutral and have it gas and with the pedal to the floor it barely revved the engine at all. I put it back in drive and floored it again and started turning the when from side to side still nothing. I put it in park then back in drive and with the gas pedal to the floor it barely started to creep forward. It continued to creep for about 40ft then all of a sudden the throttle worked and vehicle jerked forward. 2 days later I was driving in town with my daughter in the car and slowed down before turning up a steep hill and the vehicle did the same thing. Gas pedal to the floor and wouldn't accelerate. Only this time I almost got rear ended. I have contacted the dealer and told them I need a loaner while my vehicle is fixed and their response was "I don't know what to tell you we don't have any". I called GM and they said they would contact the dealer and see if they just don't have any loaners available or of they don't offer them and said they would call me back. The end of the next day I still haven't heard from them so I reach out to them again this time being told "an owning advisor has already handled your claim, sorry you haven't been updated yet". I don't need updates, I need a safe vehicle for me and my kids! My car has only 57XXX miles plus I bought a 100,000 extended warranty. Please hold GM accountable for their poor quality of vehicles and even worse customer service!
Additional Notes:
I had been fishing at the lake and went to leave and when I got in my car I put it in reverse and backed up then put in drive to pull forward, only I pushed the throttle all the way to the floor and the vehicle was completely unresponsive. I put it back in reverse and backed up a little more then put back in drive and same thing happened. I then put it in neutral and have it gas and with the pedal to the floor it barely revved the engine at all. I put it back in drive and floored it again and started turning the when from side to side still nothing. I put it in park then back in drive and with the gas pedal to the floor it barely started to creep forward. It continued to creep for about 40ft then all of a sudden the throttle worked and vehicle jerked forward. 2 days later I was driving in town with my daughter in the car and slowed down before turning up a steep hill and the vehicle did the same thing. Gas pedal to the floor and wouldn't accelerate. Only this time I almost got rear ended. I have contacted the dealer and told them I need a loaner while my vehicle is fixed and their response was "I don't know what to tell you we don't have any". I called GM and they said they would contact the dealer and see if they just don't have any loaners available or of they don't offer them and said they would call me back. The end of the next day I still haven't heard from them so I reach out to them again this time being told "an owning advisor has already handled your claim, sorry you haven't been updated yet". I don't need updates, I need a safe vehicle for me and my kids! My car has only 57XXX miles plus I bought a 100,000 extended warranty. Please hold GM accountable for their poor quality of vehicles and even worse customer service!
Mfg Campaign: 11463428
Recall Date: May 4, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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