Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 GMC Terrain vehicles. The sensing diagnostic module (SDM) that senses a crash and deploys the necessary air bags may not power down correctly when the vehicle is shut off, causing it to be inoperative when the vehicle is restarted.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18179
Recall Date: May 24, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
Consumer Complaints
283 ComplaintsGeneral Motors, Llc
Defect Description:
SEATS
Potential Consequences:
MANUEL LEVER TO LIFT LOWER AND RAISE THE HEIGHT KEEP COMING OFF THE TRACK . THIS WILL BE THE SECOND TIME , THAT I HAVE TO GO TO THE DEALERSHIP TO RESOLVE THIS ISSUE.
Corrective Action:
MANUEL LEVER TO LIFT LOWER AND RAISE THE HEIGHT KEEP COMING OFF THE TRACK . THIS WILL BE THE SECOND TIME , THAT I HAVE TO GO TO THE DEALERSHIP TO RESOLVE THIS ISSUE.
Additional Notes:
MANUEL LEVER TO LIFT LOWER AND RAISE THE HEIGHT KEEP COMING OFF THE TRACK . THIS WILL BE THE SECOND TIME , THAT I HAVE TO GO TO THE DEALERSHIP TO RESOLVE THIS ISSUE.
Mfg Campaign: 11099409
Recall Date: Jun 3, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE IS NO WAY TO DEACTIVATE THE AUTO / STOP FEATURE; I CONSIDER EACH USER SHOULD HAVE THE OPTION TO ACTIVATE OR DEACTIVATE THIS OPTION.
Corrective Action:
THERE IS NO WAY TO DEACTIVATE THE AUTO / STOP FEATURE; I CONSIDER EACH USER SHOULD HAVE THE OPTION TO ACTIVATE OR DEACTIVATE THIS OPTION.
Additional Notes:
THERE IS NO WAY TO DEACTIVATE THE AUTO / STOP FEATURE; I CONSIDER EACH USER SHOULD HAVE THE OPTION TO ACTIVATE OR DEACTIVATE THIS OPTION.
Mfg Campaign: 11096685
Recall Date: May 18, 2018
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Corrective Action:
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Additional Notes:
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Mfg Campaign: 11094166
Recall Date: May 16, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Corrective Action:
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Additional Notes:
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Mfg Campaign: 11094166
Recall Date: May 16, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Corrective Action:
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Additional Notes:
VEHICLE WAS IN SERVICE FOR 9 DAYS FOR- (AS IDENTIFIED ON THE INFORMATION SYSTEM) TRANSMISSION, STABILITRAK, PARKING ASSIST AND A MESSAGE "THE VEHICLE WAS UNSAFE TO DRIVE". ON FRIDAY, MAY 12, 2018 I PICKED UP VEHICLE FROM JIM CAUSLEY AFTER REPAIR AND REPLACEMENT AS INDICATED ON THE SERVICE REPORT. I DROVE NO MORE THAT 15 MILES AND THE VEHICLE JERKED, STALLED, MADE LOUD NOISES AND SMELLED OF SOMETHING BURNING. THE VEHICLE WENT FROM 35MPH TO 5MPH. THE VEHICLE WOULD NOT ACCELERATE BEYOND 10-15MPH. I HAD TO HAVE THE VEHICLE TOWED TO MY RESIDENCE. ON TUESDAY, MAY 15, 2018 I HAD IT TOWED TO JIM CAUSLEY. THIS IS A CONTINUATION OF THE FIRST COMPLAINT #11091743.
Mfg Campaign: 11094166
Recall Date: May 16, 2018
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Corrective Action:
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Additional Notes:
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Mfg Campaign: 11093442
Recall Date: May 12, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Corrective Action:
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Additional Notes:
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Mfg Campaign: 11093442
Recall Date: May 12, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Corrective Action:
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Additional Notes:
ADDITION TO REPORT 11091743. THE VEHICLE WAS SERVICED FOR WARNING OF TRANSMISSION, STABILITRAK, PARKING ASSIST AND NOTIFICATION THAT VEHICLE WAS UNSAFE TO DRIVE (MAY 2, 2018). VEHICLE PICKED UP (MAY 11, 2018) AFTER SERIES OF REPAIRS. I DROVE APPROXIMATELY 15 MILES AND THE VEHICLE BEGAN JERKING AND STALLING. AT THE FINAL JERK THE VEHICLE WENT FROM 35 MPH TO 5MPH AND WOULD NOT ACCELLERATE. THERE WERE SEVERAL LOUD NOISES AND A BURNING SMELL. THE VEHICLE HAD TO BE TOWED TO MY RESIDENCE. WHEN I PICKED UP THE VEHICLE FROM JIM CAUSLEY I ASKED IF IT WAS SAFE TO DRIVE. I RECEIVED NO RESPONSE. I ASKED ABOUT THE REPAIRS AND I WAS TOLD THERE WERE SOME LOOSE WIRES AND MINOR ADJUSTMENTS. ONCE AGAIN MY LIFE WAS PUT IN JEOPARDY BECAUSE OF A VEHICLE FAILING TO OPERATE WHILE IN HEAVY TRAFFIC.
Mfg Campaign: 11093442
Recall Date: May 12, 2018
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Corrective Action:
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Additional Notes:
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Mfg Campaign: 11091743
Recall Date: May 4, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Corrective Action:
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Additional Notes:
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Mfg Campaign: 11091743
Recall Date: May 4, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Corrective Action:
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Additional Notes:
STOPPED AT A LIGHT TO MAKE A LEFT TURN. THE VEHICLE JERKED, THEN SHIFTED FROM DRIVE TO PARK. THE INFO SYSTEM GAVE ME THE FOLLOWING MESSAGES: TRANSMISSION, STABILITRAK AND PARKING ASSIST. I TURNED THE VEHICLE OFF AND TRIED TO RESTART IT. I GOT A MESSAGE THAT SAID "THIS VEHICLE IS UNSAFE TO DRIVE.:" AT THIS TIME NON OF THE GEAR OPTIONS WERE AVAILABLE. A ROSEVILLE, MICHIGAN POLICE OFFICER HAD TO POSITION HERSELF BEHIND ME BECSUSE CARS WERE GOING AROUND ME ON BOTH SIDES (MY FOUR WAY BLINKERS WERE ON).THE TOW TRUCK DRIVER WAS UNABLE TO PUT THE VEHICLE IN NEUTRAL, THUS MY VEHICLE HAD TO BE DRAGGED ONTO THE TRUCK. AT THE DEALER THEY WERE UNABLE TO CHANGE GEARS AND ONCE AGAIN MY VEHICLE WAS DRAGGED OFF THE TOW TRUCK PRIOR TO THIS INCIDENT. I REPORTED TO THE DEALER THE ROCKY, BOUNCY, PULLING RIDE WHICH MADE THE VEHICLE HARD TO CONTROL. I ALSO REPORTED THE JERKING WHILE DRIVING AND IN THE AUTO STOP. DESPITE ALL OF MY VERBALIZATIONS OF THE CONCERNS, THEY, WROTE THE WORK ORDERS IN DEALER LANGUAGE AND ONLY ADDRESSED WHAT THEY WANTED.
Mfg Campaign: 11091743
Recall Date: May 4, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
PURCHASED A BRAND NEW GMC TERRAIN. 12 DAYS AND 460 MILES LATER THE SERVICE ENGINE SOON LIGHT CAME ON. TOOK IT TO DEALERSHIP FOR A P050F. THIS IS CODE FOR A LEAK IN THE BOOSTER. THEY DID NOT REPAIR ANYTHING, JUST CHECKED FOR LEAK AND RESET ENGINE LIGHT. AS I READ MORE, THE PROBLEM AFFECTS THE BRAKES ABILITY TO FUNCTION PROPERLY INCREASING DANGER TO DRIVER. THERE IS ALSO DEFECTIVE STOP/IDLE ON THE ENGINE THAT NO LONGER WORKS. I WAS JUST DRIVING DOWN THE ROAD IN TOWN WHEN IT POPPED ON. GM AND YOUNG'S HAVE REFUSED TO REFUND THIS DEFECTIVE VEHICLE.
Corrective Action:
PURCHASED A BRAND NEW GMC TERRAIN. 12 DAYS AND 460 MILES LATER THE SERVICE ENGINE SOON LIGHT CAME ON. TOOK IT TO DEALERSHIP FOR A P050F. THIS IS CODE FOR A LEAK IN THE BOOSTER. THEY DID NOT REPAIR ANYTHING, JUST CHECKED FOR LEAK AND RESET ENGINE LIGHT. AS I READ MORE, THE PROBLEM AFFECTS THE BRAKES ABILITY TO FUNCTION PROPERLY INCREASING DANGER TO DRIVER. THERE IS ALSO DEFECTIVE STOP/IDLE ON THE ENGINE THAT NO LONGER WORKS. I WAS JUST DRIVING DOWN THE ROAD IN TOWN WHEN IT POPPED ON. GM AND YOUNG'S HAVE REFUSED TO REFUND THIS DEFECTIVE VEHICLE.
Additional Notes:
PURCHASED A BRAND NEW GMC TERRAIN. 12 DAYS AND 460 MILES LATER THE SERVICE ENGINE SOON LIGHT CAME ON. TOOK IT TO DEALERSHIP FOR A P050F. THIS IS CODE FOR A LEAK IN THE BOOSTER. THEY DID NOT REPAIR ANYTHING, JUST CHECKED FOR LEAK AND RESET ENGINE LIGHT. AS I READ MORE, THE PROBLEM AFFECTS THE BRAKES ABILITY TO FUNCTION PROPERLY INCREASING DANGER TO DRIVER. THERE IS ALSO DEFECTIVE STOP/IDLE ON THE ENGINE THAT NO LONGER WORKS. I WAS JUST DRIVING DOWN THE ROAD IN TOWN WHEN IT POPPED ON. GM AND YOUNG'S HAVE REFUSED TO REFUND THIS DEFECTIVE VEHICLE.
Mfg Campaign: 11088465
Recall Date: Apr 16, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED A BRAND NEW GMC TERRAIN. 12 DAYS AND 460 MILES LATER THE SERVICE ENGINE SOON LIGHT CAME ON. TOOK IT TO DEALERSHIP FOR A P050F. THIS IS CODE FOR A LEAK IN THE BOOSTER. THEY DID NOT REPAIR ANYTHING, JUST CHECKED FOR LEAK AND RESET ENGINE LIGHT. AS I READ MORE, THE PROBLEM AFFECTS THE BRAKES ABILITY TO FUNCTION PROPERLY INCREASING DANGER TO DRIVER. THERE IS ALSO DEFECTIVE STOP/IDLE ON THE ENGINE THAT NO LONGER WORKS. I WAS JUST DRIVING DOWN THE ROAD IN TOWN WHEN IT POPPED ON. GM AND YOUNG'S HAVE REFUSED TO REFUND THIS DEFECTIVE VEHICLE.
Corrective Action:
PURCHASED A BRAND NEW GMC TERRAIN. 12 DAYS AND 460 MILES LATER THE SERVICE ENGINE SOON LIGHT CAME ON. TOOK IT TO DEALERSHIP FOR A P050F. THIS IS CODE FOR A LEAK IN THE BOOSTER. THEY DID NOT REPAIR ANYTHING, JUST CHECKED FOR LEAK AND RESET ENGINE LIGHT. AS I READ MORE, THE PROBLEM AFFECTS THE BRAKES ABILITY TO FUNCTION PROPERLY INCREASING DANGER TO DRIVER. THERE IS ALSO DEFECTIVE STOP/IDLE ON THE ENGINE THAT NO LONGER WORKS. I WAS JUST DRIVING DOWN THE ROAD IN TOWN WHEN IT POPPED ON. GM AND YOUNG'S HAVE REFUSED TO REFUND THIS DEFECTIVE VEHICLE.
Additional Notes:
PURCHASED A BRAND NEW GMC TERRAIN. 12 DAYS AND 460 MILES LATER THE SERVICE ENGINE SOON LIGHT CAME ON. TOOK IT TO DEALERSHIP FOR A P050F. THIS IS CODE FOR A LEAK IN THE BOOSTER. THEY DID NOT REPAIR ANYTHING, JUST CHECKED FOR LEAK AND RESET ENGINE LIGHT. AS I READ MORE, THE PROBLEM AFFECTS THE BRAKES ABILITY TO FUNCTION PROPERLY INCREASING DANGER TO DRIVER. THERE IS ALSO DEFECTIVE STOP/IDLE ON THE ENGINE THAT NO LONGER WORKS. I WAS JUST DRIVING DOWN THE ROAD IN TOWN WHEN IT POPPED ON. GM AND YOUNG'S HAVE REFUSED TO REFUND THIS DEFECTIVE VEHICLE.
Mfg Campaign: 11088465
Recall Date: Apr 16, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING OVER A BRIDGE OVER WATER,A LOUD EXPLOSION HAPPENED.AT FIRST I DID NOT KNOW WHAT IT WAS,UNTIL I HEARD WIND BLOWING FROM THE MOON ROOF AREA.THE GLASS ON THE ROOF EXPLODED AND SENT GLASS DOWN WARD.LUCKILY I HAD THE MOON ROOF SHADE CLOSED OR THE GLASS WOULD HAVE CAME DOWN ON ME.I NEARLY LOST CONTROL. THE WEATHER WAS DRY WITH A OVERCAST SKY. THE TRAFFIC WAS VERY LIGHT.IT WAS NOT POSSIBLE FOR ANY FOREIGN MATTER TO HIT THE GLASS.I AMMEDIATELY DROVE THE VEHICLE TO THE GMC,WHERE I PURCHASED IT.( DIXIE BUICK GMC).MY VEHICLE ONLY HAS 2040 MILES ON IT.THIS WAS A SATURDAY AND THE SERVICE DEPT. WAS CLOSED. SPOKE TO THE SALES MANAGER,WHO SAID HE NEVER SEEN ANYTHING LIKE THIS BEFORE. HE GAVE ME A LOANER CAR TO USE. THE SERVICE DEPT. CALLED ON MONDAY,AND STATED THAT THE WAS NO DEFECT,AND I OR MY INSURANCE CO, WOULD HAVE TO PAY. I CALLED GMC CUSTOMER SUPPORT AND THEY STATED THAT THEY WOULD DO WHAT THE SERVICE DEPT. SAID.SO THEY WILL NOT COVER IT.FINALLY TODAY I CALLED MY INSURANCE CO. AND LOOKS LIKE THEY ALSO WILL NOT COVER IT.I'AM STILL WAITING FOR A FINAL DECISION FROM STATE FARM INS.MY VEHICLE WAS TRAVELING SOUTH ON INTERSTATE 75 IN SOUTH WEST FLORIDA IN FT. MYERS.
Corrective Action:
DRIVING OVER A BRIDGE OVER WATER,A LOUD EXPLOSION HAPPENED.AT FIRST I DID NOT KNOW WHAT IT WAS,UNTIL I HEARD WIND BLOWING FROM THE MOON ROOF AREA.THE GLASS ON THE ROOF EXPLODED AND SENT GLASS DOWN WARD.LUCKILY I HAD THE MOON ROOF SHADE CLOSED OR THE GLASS WOULD HAVE CAME DOWN ON ME.I NEARLY LOST CONTROL. THE WEATHER WAS DRY WITH A OVERCAST SKY. THE TRAFFIC WAS VERY LIGHT.IT WAS NOT POSSIBLE FOR ANY FOREIGN MATTER TO HIT THE GLASS.I AMMEDIATELY DROVE THE VEHICLE TO THE GMC,WHERE I PURCHASED IT.( DIXIE BUICK GMC).MY VEHICLE ONLY HAS 2040 MILES ON IT.THIS WAS A SATURDAY AND THE SERVICE DEPT. WAS CLOSED. SPOKE TO THE SALES MANAGER,WHO SAID HE NEVER SEEN ANYTHING LIKE THIS BEFORE. HE GAVE ME A LOANER CAR TO USE. THE SERVICE DEPT. CALLED ON MONDAY,AND STATED THAT THE WAS NO DEFECT,AND I OR MY INSURANCE CO, WOULD HAVE TO PAY. I CALLED GMC CUSTOMER SUPPORT AND THEY STATED THAT THEY WOULD DO WHAT THE SERVICE DEPT. SAID.SO THEY WILL NOT COVER IT.FINALLY TODAY I CALLED MY INSURANCE CO. AND LOOKS LIKE THEY ALSO WILL NOT COVER IT.I'AM STILL WAITING FOR A FINAL DECISION FROM STATE FARM INS.MY VEHICLE WAS TRAVELING SOUTH ON INTERSTATE 75 IN SOUTH WEST FLORIDA IN FT. MYERS.
Additional Notes:
DRIVING OVER A BRIDGE OVER WATER,A LOUD EXPLOSION HAPPENED.AT FIRST I DID NOT KNOW WHAT IT WAS,UNTIL I HEARD WIND BLOWING FROM THE MOON ROOF AREA.THE GLASS ON THE ROOF EXPLODED AND SENT GLASS DOWN WARD.LUCKILY I HAD THE MOON ROOF SHADE CLOSED OR THE GLASS WOULD HAVE CAME DOWN ON ME.I NEARLY LOST CONTROL. THE WEATHER WAS DRY WITH A OVERCAST SKY. THE TRAFFIC WAS VERY LIGHT.IT WAS NOT POSSIBLE FOR ANY FOREIGN MATTER TO HIT THE GLASS.I AMMEDIATELY DROVE THE VEHICLE TO THE GMC,WHERE I PURCHASED IT.( DIXIE BUICK GMC).MY VEHICLE ONLY HAS 2040 MILES ON IT.THIS WAS A SATURDAY AND THE SERVICE DEPT. WAS CLOSED. SPOKE TO THE SALES MANAGER,WHO SAID HE NEVER SEEN ANYTHING LIKE THIS BEFORE. HE GAVE ME A LOANER CAR TO USE. THE SERVICE DEPT. CALLED ON MONDAY,AND STATED THAT THE WAS NO DEFECT,AND I OR MY INSURANCE CO, WOULD HAVE TO PAY. I CALLED GMC CUSTOMER SUPPORT AND THEY STATED THAT THEY WOULD DO WHAT THE SERVICE DEPT. SAID.SO THEY WILL NOT COVER IT.FINALLY TODAY I CALLED MY INSURANCE CO. AND LOOKS LIKE THEY ALSO WILL NOT COVER IT.I'AM STILL WAITING FOR A FINAL DECISION FROM STATE FARM INS.MY VEHICLE WAS TRAVELING SOUTH ON INTERSTATE 75 IN SOUTH WEST FLORIDA IN FT. MYERS.
Mfg Campaign: 11072977
Recall Date: Feb 14, 2018
General Motors, Llc
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING AT 70 MPH, THE CONTACT HEARD AN EXPLOSION AND COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE MOONROOF GLASS HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO DIXIE BUICK GMC (AT 14565 S TAMIAMI TRAIL, FORT MYERS, FL 33912 AND WAS INFORMED THAT THEY COULD NOT LOCATE A FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT THE CONSUMER STATED VEHICLE WAS FIXED BY STATE FARM INSURANCE COMPANY. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING AT 70 MPH, THE CONTACT HEARD AN EXPLOSION AND COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE MOONROOF GLASS HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO DIXIE BUICK GMC (AT 14565 S TAMIAMI TRAIL, FORT MYERS, FL 33912 AND WAS INFORMED THAT THEY COULD NOT LOCATE A FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT THE CONSUMER STATED VEHICLE WAS FIXED BY STATE FARM INSURANCE COMPANY. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING AT 70 MPH, THE CONTACT HEARD AN EXPLOSION AND COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE MOONROOF GLASS HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO DIXIE BUICK GMC (AT 14565 S TAMIAMI TRAIL, FORT MYERS, FL 33912 AND WAS INFORMED THAT THEY COULD NOT LOCATE A FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT THE CONSUMER STATED VEHICLE WAS FIXED BY STATE FARM INSURANCE COMPANY. *TR
Mfg Campaign: 11066977
Recall Date: Feb 5, 2018
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Corrective Action:
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Additional Notes:
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Mfg Campaign: 11066136
Recall Date: Jan 31, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Corrective Action:
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Additional Notes:
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Mfg Campaign: 11066136
Recall Date: Jan 31, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Corrective Action:
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Additional Notes:
I PULLED INTO OUR CARPORT. IT FELT LIKE THE CAR JUST "SPED UP AND WENT FASTER AND FASTER." IT HIT THE FRONT OF THE CAR STRAIGHT ON. NO AIRBAGS DEPLOYED NOR DID THE FRONT END COLLISION STOP HAPPEN.
Mfg Campaign: 11066136
Recall Date: Jan 31, 2018
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THIS CAR, A 2018 GMC TERRAIN IS EQUIPPED WITH AUTO START / STOP, A STANDARD FEATURE THAT TURNS OFF THE ENGINE WHEN BRAKE IS APPLIED, SUCH AS AT A STOP LIGHT. THE ENGINE TURNS OFF WHILE BRIEFLY STOPPED AT A STOP SIGN. THIS IS DANGEROUS AND A SAFETY ISSUE. WHILE ATTEMPTING TO PULL INTO A TRAFFIC LANE WITH THE ENGINE OFF, I HAVE EXPERIENCED AN UNSAFE LAG BEFORE THE ENGINE RESTARTS. GM HAS STATED, THE ENGINE CAN BE TURNED BACK ON BY REMOVING YOUR FOOT BRIEFLY FROM THE BRAKE PEDAL. SERIOUSLY ??? WHILE BEHIND ANOTHER VEHICLE, I WILL NOT FOLLOW THIS PROCEDURE. I HAVE NO CONFIDENCE THE ENGINE WILL RESTART AND LUNGE FORWARD, STRIKING THE VEHICLE AHEAD. I WANT GM TO PROVIDE THE CAPABILITY TO PROVIDE THE DRIVER THE ABILITY TO ENABLE OR DISABLE AUTO START / STOP. THE FEATURE IS ALSO TOUTED AS SAVING FUEL WHILE STOPPED. PERHAPS A TINY AMOUNT WHILE AT A LONG LIGHT OR TRAIN CROSSING. CERTAINLY NOT AT A STOP SIGN OR STOPPED BEHIND ANOTHER VEHICLE.
Corrective Action:
THIS CAR, A 2018 GMC TERRAIN IS EQUIPPED WITH AUTO START / STOP, A STANDARD FEATURE THAT TURNS OFF THE ENGINE WHEN BRAKE IS APPLIED, SUCH AS AT A STOP LIGHT. THE ENGINE TURNS OFF WHILE BRIEFLY STOPPED AT A STOP SIGN. THIS IS DANGEROUS AND A SAFETY ISSUE. WHILE ATTEMPTING TO PULL INTO A TRAFFIC LANE WITH THE ENGINE OFF, I HAVE EXPERIENCED AN UNSAFE LAG BEFORE THE ENGINE RESTARTS. GM HAS STATED, THE ENGINE CAN BE TURNED BACK ON BY REMOVING YOUR FOOT BRIEFLY FROM THE BRAKE PEDAL. SERIOUSLY ??? WHILE BEHIND ANOTHER VEHICLE, I WILL NOT FOLLOW THIS PROCEDURE. I HAVE NO CONFIDENCE THE ENGINE WILL RESTART AND LUNGE FORWARD, STRIKING THE VEHICLE AHEAD. I WANT GM TO PROVIDE THE CAPABILITY TO PROVIDE THE DRIVER THE ABILITY TO ENABLE OR DISABLE AUTO START / STOP. THE FEATURE IS ALSO TOUTED AS SAVING FUEL WHILE STOPPED. PERHAPS A TINY AMOUNT WHILE AT A LONG LIGHT OR TRAIN CROSSING. CERTAINLY NOT AT A STOP SIGN OR STOPPED BEHIND ANOTHER VEHICLE.
Additional Notes:
THIS CAR, A 2018 GMC TERRAIN IS EQUIPPED WITH AUTO START / STOP, A STANDARD FEATURE THAT TURNS OFF THE ENGINE WHEN BRAKE IS APPLIED, SUCH AS AT A STOP LIGHT. THE ENGINE TURNS OFF WHILE BRIEFLY STOPPED AT A STOP SIGN. THIS IS DANGEROUS AND A SAFETY ISSUE. WHILE ATTEMPTING TO PULL INTO A TRAFFIC LANE WITH THE ENGINE OFF, I HAVE EXPERIENCED AN UNSAFE LAG BEFORE THE ENGINE RESTARTS. GM HAS STATED, THE ENGINE CAN BE TURNED BACK ON BY REMOVING YOUR FOOT BRIEFLY FROM THE BRAKE PEDAL. SERIOUSLY ??? WHILE BEHIND ANOTHER VEHICLE, I WILL NOT FOLLOW THIS PROCEDURE. I HAVE NO CONFIDENCE THE ENGINE WILL RESTART AND LUNGE FORWARD, STRIKING THE VEHICLE AHEAD. I WANT GM TO PROVIDE THE CAPABILITY TO PROVIDE THE DRIVER THE ABILITY TO ENABLE OR DISABLE AUTO START / STOP. THE FEATURE IS ALSO TOUTED AS SAVING FUEL WHILE STOPPED. PERHAPS A TINY AMOUNT WHILE AT A LONG LIGHT OR TRAIN CROSSING. CERTAINLY NOT AT A STOP SIGN OR STOPPED BEHIND ANOTHER VEHICLE.
Mfg Campaign: 11062141
Recall Date: Jan 11, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE FIRST TIME WHILE DRIVING AT 60 MPH, THE VEHICLE INSTRUMENT PANEL WARNING LIGHTS ACTIVATED AND GAUGES FLUCTUATED FOLLOWED BY ACCELERATION, BRAKING AND STEERING MOVEMENT. THEN THE INFORMATION PANEL DISPLAYED STABILITRAK UNAVAILABLE, COLLISION WARNING UNAVAILABLE, LANE CHANGE ALERT UNAVAILABLE AND TRANSMISSION SERVICE. THE CAR THEN STARTED SHIFTING ERRATICALLY. THE 2ND TIME SAME SITUATION WHILE DRIVING 30-40 MPH.
Corrective Action:
THE FIRST TIME WHILE DRIVING AT 60 MPH, THE VEHICLE INSTRUMENT PANEL WARNING LIGHTS ACTIVATED AND GAUGES FLUCTUATED FOLLOWED BY ACCELERATION, BRAKING AND STEERING MOVEMENT. THEN THE INFORMATION PANEL DISPLAYED STABILITRAK UNAVAILABLE, COLLISION WARNING UNAVAILABLE, LANE CHANGE ALERT UNAVAILABLE AND TRANSMISSION SERVICE. THE CAR THEN STARTED SHIFTING ERRATICALLY. THE 2ND TIME SAME SITUATION WHILE DRIVING 30-40 MPH.
Additional Notes:
THE FIRST TIME WHILE DRIVING AT 60 MPH, THE VEHICLE INSTRUMENT PANEL WARNING LIGHTS ACTIVATED AND GAUGES FLUCTUATED FOLLOWED BY ACCELERATION, BRAKING AND STEERING MOVEMENT. THEN THE INFORMATION PANEL DISPLAYED STABILITRAK UNAVAILABLE, COLLISION WARNING UNAVAILABLE, LANE CHANGE ALERT UNAVAILABLE AND TRANSMISSION SERVICE. THE CAR THEN STARTED SHIFTING ERRATICALLY. THE 2ND TIME SAME SITUATION WHILE DRIVING 30-40 MPH.
Mfg Campaign: 11057250
Recall Date: Dec 28, 2017
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