Complaints & Recalls
Consumer Complaints
12 ComplaintsGeneral Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2017 GMC Sierra Denali. The contact stated that while driving at 65 MPH, he briefly fell asleep. As a result, the vehicle left the roadway and collided with the exit median, coming to a complete stop after careening into a side ditch. The air bags did not deploy, and the seat belt failed to properly retrain, resulting in head and neck injuries. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for various lacerations to his head and arms and an unstable fracture of the C7 in his lower neck, later requiring surgery. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider due to a bent chassis. The manufacturer was notified of the failure, and they inspected the vehicle, concluding that the impact was not sufficient to trigger air bag deployment, estimating that the vehicle was traveling between 1 and 4 MPH and that the air bags were functioning properly. The VIN was not available. The failure mileage was 32,000.
Corrective Action:
The contact owned a 2017 GMC Sierra Denali. The contact stated that while driving at 65 MPH, he briefly fell asleep. As a result, the vehicle left the roadway and collided with the exit median, coming to a complete stop after careening into a side ditch. The air bags did not deploy, and the seat belt failed to properly retrain, resulting in head and neck injuries. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for various lacerations to his head and arms and an unstable fracture of the C7 in his lower neck, later requiring surgery. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider due to a bent chassis. The manufacturer was notified of the failure, and they inspected the vehicle, concluding that the impact was not sufficient to trigger air bag deployment, estimating that the vehicle was traveling between 1 and 4 MPH and that the air bags were functioning properly. The VIN was not available. The failure mileage was 32,000.
Additional Notes:
The contact owned a 2017 GMC Sierra Denali. The contact stated that while driving at 65 MPH, he briefly fell asleep. As a result, the vehicle left the roadway and collided with the exit median, coming to a complete stop after careening into a side ditch. The air bags did not deploy, and the seat belt failed to properly retrain, resulting in head and neck injuries. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for various lacerations to his head and arms and an unstable fracture of the C7 in his lower neck, later requiring surgery. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider due to a bent chassis. The manufacturer was notified of the failure, and they inspected the vehicle, concluding that the impact was not sufficient to trigger air bag deployment, estimating that the vehicle was traveling between 1 and 4 MPH and that the air bags were functioning properly. The VIN was not available. The failure mileage was 32,000.
Mfg Campaign: 11574702
Recall Date: Feb 29, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owned a 2017 GMC Sierra Denali. The contact stated that while driving at 65 MPH, he briefly fell asleep. As a result, the vehicle left the roadway and collided with the exit median, coming to a complete stop after careening into a side ditch. The air bags did not deploy, and the seat belt failed to properly retrain, resulting in head and neck injuries. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for various lacerations to his head and arms and an unstable fracture of the C7 in his lower neck, later requiring surgery. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider due to a bent chassis. The manufacturer was notified of the failure, and they inspected the vehicle, concluding that the impact was not sufficient to trigger air bag deployment, estimating that the vehicle was traveling between 1 and 4 MPH and that the air bags were functioning properly. The VIN was not available. The failure mileage was 32,000.
Corrective Action:
The contact owned a 2017 GMC Sierra Denali. The contact stated that while driving at 65 MPH, he briefly fell asleep. As a result, the vehicle left the roadway and collided with the exit median, coming to a complete stop after careening into a side ditch. The air bags did not deploy, and the seat belt failed to properly retrain, resulting in head and neck injuries. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for various lacerations to his head and arms and an unstable fracture of the C7 in his lower neck, later requiring surgery. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider due to a bent chassis. The manufacturer was notified of the failure, and they inspected the vehicle, concluding that the impact was not sufficient to trigger air bag deployment, estimating that the vehicle was traveling between 1 and 4 MPH and that the air bags were functioning properly. The VIN was not available. The failure mileage was 32,000.
Additional Notes:
The contact owned a 2017 GMC Sierra Denali. The contact stated that while driving at 65 MPH, he briefly fell asleep. As a result, the vehicle left the roadway and collided with the exit median, coming to a complete stop after careening into a side ditch. The air bags did not deploy, and the seat belt failed to properly retrain, resulting in head and neck injuries. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for various lacerations to his head and arms and an unstable fracture of the C7 in his lower neck, later requiring surgery. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider due to a bent chassis. The manufacturer was notified of the failure, and they inspected the vehicle, concluding that the impact was not sufficient to trigger air bag deployment, estimating that the vehicle was traveling between 1 and 4 MPH and that the air bags were functioning properly. The VIN was not available. The failure mileage was 32,000.
Mfg Campaign: 11574702
Recall Date: Feb 29, 2024
General Motors, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2017 GMC Sierra Denali. The contact was notified by her state inspection office that her vehicle was included in NHTSA Campaign Number: 21V496000 (Equipment). The dealer was notified about the recall and informed her that parts for the recall repair were not yet available. The manufacturer had been notified of the recall and contacted several dealers in her area; however, the dealers also did not have part available for the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2017 GMC Sierra Denali. The contact was notified by her state inspection office that her vehicle was included in NHTSA Campaign Number: 21V496000 (Equipment). The dealer was notified about the recall and informed her that parts for the recall repair were not yet available. The manufacturer had been notified of the recall and contacted several dealers in her area; however, the dealers also did not have part available for the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2017 GMC Sierra Denali. The contact was notified by her state inspection office that her vehicle was included in NHTSA Campaign Number: 21V496000 (Equipment). The dealer was notified about the recall and informed her that parts for the recall repair were not yet available. The manufacturer had been notified of the recall and contacted several dealers in her area; however, the dealers also did not have part available for the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11455918
Recall Date: Mar 9, 2022
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING:TAIL LIGHTS
Potential Consequences:
2017 GMC DENALI. CONSUMER WRITES REGARDING AN INOPERATIVE PASSENGER TAIL LIGHT. *LD THE CONSUMER STATED THE AFTER REMOVING THE FIXTURE, HE DISCOVERED THERE WAS NO BULB. THE ONLY WAY TO REPAIR THE FAILURE WAS TO REMOVE THE ENTIRE FIXTURE. *JS
Corrective Action:
2017 GMC DENALI. CONSUMER WRITES REGARDING AN INOPERATIVE PASSENGER TAIL LIGHT. *LD THE CONSUMER STATED THE AFTER REMOVING THE FIXTURE, HE DISCOVERED THERE WAS NO BULB. THE ONLY WAY TO REPAIR THE FAILURE WAS TO REMOVE THE ENTIRE FIXTURE. *JS
Additional Notes:
2017 GMC DENALI. CONSUMER WRITES REGARDING AN INOPERATIVE PASSENGER TAIL LIGHT. *LD THE CONSUMER STATED THE AFTER REMOVING THE FIXTURE, HE DISCOVERED THERE WAS NO BULB. THE ONLY WAY TO REPAIR THE FAILURE WAS TO REMOVE THE ENTIRE FIXTURE. *JS
Mfg Campaign: 11407681
Recall Date: Apr 14, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY AIR CONDITIONING STOPPED WORKING AT ONLY 51,800MI AND JUST OVER 3 YEARS OLD ON MY 2017 GMC SIERRA 1500 DENALI. MY MECHANIC SAID MY AC CONDENSER IS LEAKING AND NEEDS TO BE REPLACED. HE SAID IT IS A WIDELY KNOWN ISSUE BUT NOT A RECALL.
Corrective Action:
MY AIR CONDITIONING STOPPED WORKING AT ONLY 51,800MI AND JUST OVER 3 YEARS OLD ON MY 2017 GMC SIERRA 1500 DENALI. MY MECHANIC SAID MY AC CONDENSER IS LEAKING AND NEEDS TO BE REPLACED. HE SAID IT IS A WIDELY KNOWN ISSUE BUT NOT A RECALL.
Additional Notes:
MY AIR CONDITIONING STOPPED WORKING AT ONLY 51,800MI AND JUST OVER 3 YEARS OLD ON MY 2017 GMC SIERRA 1500 DENALI. MY MECHANIC SAID MY AC CONDENSER IS LEAKING AND NEEDS TO BE REPLACED. HE SAID IT IS A WIDELY KNOWN ISSUE BUT NOT A RECALL.
Mfg Campaign: 11399586
Recall Date: Mar 7, 2021
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
FRONT STRUTS WITH ELECTRONIC CONTROL WENT OUT WHILE DRIVING.
Corrective Action:
FRONT STRUTS WITH ELECTRONIC CONTROL WENT OUT WHILE DRIVING.
Additional Notes:
FRONT STRUTS WITH ELECTRONIC CONTROL WENT OUT WHILE DRIVING.
Mfg Campaign: 11399122
Recall Date: Mar 4, 2021
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
MY BRIDGESTONE TIRES HAVE DRY ROTTED ALL 4 TIRE MANUFACTURING DATE IS 2017 SAME AS MY TRUCK NEW I HAVE 28 THOUSAND MILES ON THE TRUCK TOOK IT TO THE DEALERSHIP THEY TOOK PICTURES OF ALL TIRES AND TOLD ME THEY WERE VERY BAD THE TIRES SHOW LITTLE WEAR ON THE TIRES ALL OF THE DRY ROT IN ON THE SIDEWALLS ONLY THE DEALERSHIP SAID THERE HAS BEEN PROBLEMS WITH THESE TIRES AND TOLD ME TO CALL GM AND SEE IF THEY WOULD DO SOMETHING AS THEY WOULD NOT I DID CALL GM AND ALL THEY WOULD OFFER UP WOULD BE $100 DEALERSHIP VOUCHER GREAT JASON DOYLE TOOK PICTURES OF THE TIRES HE WORKS AT BILL DODGE 2 SAUNDERS WAY WESTBROOK MAINE HIS PHONE 207-857-4944
Corrective Action:
MY BRIDGESTONE TIRES HAVE DRY ROTTED ALL 4 TIRE MANUFACTURING DATE IS 2017 SAME AS MY TRUCK NEW I HAVE 28 THOUSAND MILES ON THE TRUCK TOOK IT TO THE DEALERSHIP THEY TOOK PICTURES OF ALL TIRES AND TOLD ME THEY WERE VERY BAD THE TIRES SHOW LITTLE WEAR ON THE TIRES ALL OF THE DRY ROT IN ON THE SIDEWALLS ONLY THE DEALERSHIP SAID THERE HAS BEEN PROBLEMS WITH THESE TIRES AND TOLD ME TO CALL GM AND SEE IF THEY WOULD DO SOMETHING AS THEY WOULD NOT I DID CALL GM AND ALL THEY WOULD OFFER UP WOULD BE $100 DEALERSHIP VOUCHER GREAT JASON DOYLE TOOK PICTURES OF THE TIRES HE WORKS AT BILL DODGE 2 SAUNDERS WAY WESTBROOK MAINE HIS PHONE 207-857-4944
Additional Notes:
MY BRIDGESTONE TIRES HAVE DRY ROTTED ALL 4 TIRE MANUFACTURING DATE IS 2017 SAME AS MY TRUCK NEW I HAVE 28 THOUSAND MILES ON THE TRUCK TOOK IT TO THE DEALERSHIP THEY TOOK PICTURES OF ALL TIRES AND TOLD ME THEY WERE VERY BAD THE TIRES SHOW LITTLE WEAR ON THE TIRES ALL OF THE DRY ROT IN ON THE SIDEWALLS ONLY THE DEALERSHIP SAID THERE HAS BEEN PROBLEMS WITH THESE TIRES AND TOLD ME TO CALL GM AND SEE IF THEY WOULD DO SOMETHING AS THEY WOULD NOT I DID CALL GM AND ALL THEY WOULD OFFER UP WOULD BE $100 DEALERSHIP VOUCHER GREAT JASON DOYLE TOOK PICTURES OF THE TIRES HE WORKS AT BILL DODGE 2 SAUNDERS WAY WESTBROOK MAINE HIS PHONE 207-857-4944
Mfg Campaign: 11376731
Recall Date: Nov 27, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING MY GMC SIERRA DENALI THE TRANSMISSION SHUDDERS REALLY BAD. I HAVE A 2017 WITH JUST 13,200 MILES ON IT. I WAS PULLING MY BASS BOAT AND THE SHURDDER WAS SO BAD MY DASH WAS SHAKING AND THE STEERING WHEEL WAS ALSO .I HAVE HAD THE FLUID CHANGED AT THE DEALERSHIP AND IT SHIFTED FINE AND DID NOT SHUDDER UNTIL IT REACHED AROUND 1000 MILES AFTER FLUID CHANGE AND IT IS DOING IT WORSE NOW THAN BEFORE. I TOOK IT TO THE DEALER CLOSE TO ME AND THEY INFORMED ME TODAY THEY WERE GOING TO DO NOTHING AND THEY TOLD ME TO TAKE IT BACK TO THE DEALER I BOUGHT IT FROM! THIS IS UNACCEPTABLE! I UNDERSTAND FROM ALL I HAVE BEEN READING ABOUT THIS PROBLEM GM STILL IS BUILDING AND SELLING TRUCKS WITH THE 8 SPEED TRANS IN THEM AND STILL HAVING PROBLEMS. REALLY? I GUESS I WILL KEEP DRIVING MINE AND I HOPE THE TRANSMISSION JUST COMES APART THEN THEY WILL GIVE ME ANOTHER TRANSMISSION DOING THE SAME THING! JUST GREAT GM!
Corrective Action:
WHILE DRIVING MY GMC SIERRA DENALI THE TRANSMISSION SHUDDERS REALLY BAD. I HAVE A 2017 WITH JUST 13,200 MILES ON IT. I WAS PULLING MY BASS BOAT AND THE SHURDDER WAS SO BAD MY DASH WAS SHAKING AND THE STEERING WHEEL WAS ALSO .I HAVE HAD THE FLUID CHANGED AT THE DEALERSHIP AND IT SHIFTED FINE AND DID NOT SHUDDER UNTIL IT REACHED AROUND 1000 MILES AFTER FLUID CHANGE AND IT IS DOING IT WORSE NOW THAN BEFORE. I TOOK IT TO THE DEALER CLOSE TO ME AND THEY INFORMED ME TODAY THEY WERE GOING TO DO NOTHING AND THEY TOLD ME TO TAKE IT BACK TO THE DEALER I BOUGHT IT FROM! THIS IS UNACCEPTABLE! I UNDERSTAND FROM ALL I HAVE BEEN READING ABOUT THIS PROBLEM GM STILL IS BUILDING AND SELLING TRUCKS WITH THE 8 SPEED TRANS IN THEM AND STILL HAVING PROBLEMS. REALLY? I GUESS I WILL KEEP DRIVING MINE AND I HOPE THE TRANSMISSION JUST COMES APART THEN THEY WILL GIVE ME ANOTHER TRANSMISSION DOING THE SAME THING! JUST GREAT GM!
Additional Notes:
WHILE DRIVING MY GMC SIERRA DENALI THE TRANSMISSION SHUDDERS REALLY BAD. I HAVE A 2017 WITH JUST 13,200 MILES ON IT. I WAS PULLING MY BASS BOAT AND THE SHURDDER WAS SO BAD MY DASH WAS SHAKING AND THE STEERING WHEEL WAS ALSO .I HAVE HAD THE FLUID CHANGED AT THE DEALERSHIP AND IT SHIFTED FINE AND DID NOT SHUDDER UNTIL IT REACHED AROUND 1000 MILES AFTER FLUID CHANGE AND IT IS DOING IT WORSE NOW THAN BEFORE. I TOOK IT TO THE DEALER CLOSE TO ME AND THEY INFORMED ME TODAY THEY WERE GOING TO DO NOTHING AND THEY TOLD ME TO TAKE IT BACK TO THE DEALER I BOUGHT IT FROM! THIS IS UNACCEPTABLE! I UNDERSTAND FROM ALL I HAVE BEEN READING ABOUT THIS PROBLEM GM STILL IS BUILDING AND SELLING TRUCKS WITH THE 8 SPEED TRANS IN THEM AND STILL HAVING PROBLEMS. REALLY? I GUESS I WILL KEEP DRIVING MINE AND I HOPE THE TRANSMISSION JUST COMES APART THEN THEY WILL GIVE ME ANOTHER TRANSMISSION DOING THE SAME THING! JUST GREAT GM!
Mfg Campaign: 11364221
Recall Date: Oct 13, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER BEING STOPPED LIKE AT A STOPLIGHT, THEN WHEN IT'S TIME TO ACCELERATE, THE TRUCK HAS A HARD JERK TO IT, AND IT DOESN'T WANT TO DOWN SHIFT. PLUS WHEN RIDING DOWN THE ROAD, THE TRUCK WILL LO JUST SUDDENLY JERK SO BAD THAT IT FEELS LIKE SOMEONE RAN INTO THE BACK OF THE TRUCK. THIS HAS BEEN GOING ON FOR A LONG TIME, AND I HAVE TAKEN IT TO THE DEALERSHIP 4 TIMES AND THEY SAID THEY COULDN'T FIX IT. I EVEN RODE WITH THEM, AND IT DID IT. THEY STILL DIDN'T WANT TO FIX IT.
Corrective Action:
AFTER BEING STOPPED LIKE AT A STOPLIGHT, THEN WHEN IT'S TIME TO ACCELERATE, THE TRUCK HAS A HARD JERK TO IT, AND IT DOESN'T WANT TO DOWN SHIFT. PLUS WHEN RIDING DOWN THE ROAD, THE TRUCK WILL LO JUST SUDDENLY JERK SO BAD THAT IT FEELS LIKE SOMEONE RAN INTO THE BACK OF THE TRUCK. THIS HAS BEEN GOING ON FOR A LONG TIME, AND I HAVE TAKEN IT TO THE DEALERSHIP 4 TIMES AND THEY SAID THEY COULDN'T FIX IT. I EVEN RODE WITH THEM, AND IT DID IT. THEY STILL DIDN'T WANT TO FIX IT.
Additional Notes:
AFTER BEING STOPPED LIKE AT A STOPLIGHT, THEN WHEN IT'S TIME TO ACCELERATE, THE TRUCK HAS A HARD JERK TO IT, AND IT DOESN'T WANT TO DOWN SHIFT. PLUS WHEN RIDING DOWN THE ROAD, THE TRUCK WILL LO JUST SUDDENLY JERK SO BAD THAT IT FEELS LIKE SOMEONE RAN INTO THE BACK OF THE TRUCK. THIS HAS BEEN GOING ON FOR A LONG TIME, AND I HAVE TAKEN IT TO THE DEALERSHIP 4 TIMES AND THEY SAID THEY COULDN'T FIX IT. I EVEN RODE WITH THEM, AND IT DID IT. THEY STILL DIDN'T WANT TO FIX IT.
Mfg Campaign: 11361068
Recall Date: Sep 25, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
HARSH DOWNSHIFT INTERMITTENT BETWEEN 20 AND 30 MPH. BINDING/CLUNKING AT LOW SPEEDS WHEN DOWNSHIFTING INTO FIRST OR UP SHIFTING INTO 2. TRANSMISSION SHUDDER WHEN ACCELERATING IN FIRST GEAR. VEHICLE LUNGES FORWARD INTERMITTENTLY AT LOW SPEEDS WHEN SHIFTING.
Corrective Action:
HARSH DOWNSHIFT INTERMITTENT BETWEEN 20 AND 30 MPH. BINDING/CLUNKING AT LOW SPEEDS WHEN DOWNSHIFTING INTO FIRST OR UP SHIFTING INTO 2. TRANSMISSION SHUDDER WHEN ACCELERATING IN FIRST GEAR. VEHICLE LUNGES FORWARD INTERMITTENTLY AT LOW SPEEDS WHEN SHIFTING.
Additional Notes:
HARSH DOWNSHIFT INTERMITTENT BETWEEN 20 AND 30 MPH. BINDING/CLUNKING AT LOW SPEEDS WHEN DOWNSHIFTING INTO FIRST OR UP SHIFTING INTO 2. TRANSMISSION SHUDDER WHEN ACCELERATING IN FIRST GEAR. VEHICLE LUNGES FORWARD INTERMITTENTLY AT LOW SPEEDS WHEN SHIFTING.
Mfg Campaign: 11331959
Recall Date: Jul 1, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ABOVE 35MPH I BEGIN TO GET AN EXTREME SHAKE AND VIBRATION. IT GETS MORE AND MORE PRONOUNCED AS I DRIVE. AT 65MPH IS NEARLY UNBEARABLE, AND SHAKES AND VIBRATES VIOLENTLY. IT GIVES ME HEADACHES, AND I CAN FEEL IT IN MY ARMS AS I DRIVE. I FIRST NOTICED IT ABOUT 100 MILES AFTER BUYING THE TRUCK. IT NOW HAPPENS DAILY. *TR
Corrective Action:
ABOVE 35MPH I BEGIN TO GET AN EXTREME SHAKE AND VIBRATION. IT GETS MORE AND MORE PRONOUNCED AS I DRIVE. AT 65MPH IS NEARLY UNBEARABLE, AND SHAKES AND VIBRATES VIOLENTLY. IT GIVES ME HEADACHES, AND I CAN FEEL IT IN MY ARMS AS I DRIVE. I FIRST NOTICED IT ABOUT 100 MILES AFTER BUYING THE TRUCK. IT NOW HAPPENS DAILY. *TR
Additional Notes:
ABOVE 35MPH I BEGIN TO GET AN EXTREME SHAKE AND VIBRATION. IT GETS MORE AND MORE PRONOUNCED AS I DRIVE. AT 65MPH IS NEARLY UNBEARABLE, AND SHAKES AND VIBRATES VIOLENTLY. IT GIVES ME HEADACHES, AND I CAN FEEL IT IN MY ARMS AS I DRIVE. I FIRST NOTICED IT ABOUT 100 MILES AFTER BUYING THE TRUCK. IT NOW HAPPENS DAILY. *TR
Mfg Campaign: 11325950
Recall Date: May 26, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
NOTICED VIVID AND PERSISTENT ENGINE VIBRATION SHORTLY AFTER PURCHASE - WITH NO ASSOCIATED CHECK ENGINE CODE. VIBRATION HAPPENS AT ALL ENGINE AND AMBIENT TEMPERATURES (ESPECIALLY BELOW 50 DEGREES FAHRENHEIT), AT ALL ALTITUDES, REGARDLESS IF IN PARK, NEUTRAL, OR DRIVE. VIBRATION IS SO NOTICEABLE, YOU CAN WATCH THE WAVES VIBRATE THROUGH A CLASS OF WATER WHEN PLACED ON THE DASHBOARD. TAKEN TO TWO DIFFERENT DEALERSHIPS AND BOTH HAVE STATED THE VIBRATION EXPERIENCED IS PER NORMAL DESIGN FOR 6.2L ENGINE. HARD TO BELIEVE GM WOULD DESIGN A $65K+ VEHICLE THAT PURPOSELY VIBRATES/SHAKES. ESCALATED THROUGH GM CORPORATE (SR# 8-3108393XXX), TO WHICH THEY CONFIRMED TRUCK IS RUNNING AS DESIGNED. SINCE THE ENGINE WAS NOT THROWING A CODE, NO FURTHER INVESTMENT/RESOLUTION WAS NEEDED ON THEIR END. THEIR SOLUTION TO ME...SELL THE TRUCK IF NOT HAPPY. OF COURSE THEY DID NOT SAY THAT, BUT THAT'S THE WAY I INTERPRETED THEIR RESPONSE TO MEAN. BUYER BEWARE.
Corrective Action:
NOTICED VIVID AND PERSISTENT ENGINE VIBRATION SHORTLY AFTER PURCHASE - WITH NO ASSOCIATED CHECK ENGINE CODE. VIBRATION HAPPENS AT ALL ENGINE AND AMBIENT TEMPERATURES (ESPECIALLY BELOW 50 DEGREES FAHRENHEIT), AT ALL ALTITUDES, REGARDLESS IF IN PARK, NEUTRAL, OR DRIVE. VIBRATION IS SO NOTICEABLE, YOU CAN WATCH THE WAVES VIBRATE THROUGH A CLASS OF WATER WHEN PLACED ON THE DASHBOARD. TAKEN TO TWO DIFFERENT DEALERSHIPS AND BOTH HAVE STATED THE VIBRATION EXPERIENCED IS PER NORMAL DESIGN FOR 6.2L ENGINE. HARD TO BELIEVE GM WOULD DESIGN A $65K+ VEHICLE THAT PURPOSELY VIBRATES/SHAKES. ESCALATED THROUGH GM CORPORATE (SR# 8-3108393XXX), TO WHICH THEY CONFIRMED TRUCK IS RUNNING AS DESIGNED. SINCE THE ENGINE WAS NOT THROWING A CODE, NO FURTHER INVESTMENT/RESOLUTION WAS NEEDED ON THEIR END. THEIR SOLUTION TO ME...SELL THE TRUCK IF NOT HAPPY. OF COURSE THEY DID NOT SAY THAT, BUT THAT'S THE WAY I INTERPRETED THEIR RESPONSE TO MEAN. BUYER BEWARE.
Additional Notes:
NOTICED VIVID AND PERSISTENT ENGINE VIBRATION SHORTLY AFTER PURCHASE - WITH NO ASSOCIATED CHECK ENGINE CODE. VIBRATION HAPPENS AT ALL ENGINE AND AMBIENT TEMPERATURES (ESPECIALLY BELOW 50 DEGREES FAHRENHEIT), AT ALL ALTITUDES, REGARDLESS IF IN PARK, NEUTRAL, OR DRIVE. VIBRATION IS SO NOTICEABLE, YOU CAN WATCH THE WAVES VIBRATE THROUGH A CLASS OF WATER WHEN PLACED ON THE DASHBOARD. TAKEN TO TWO DIFFERENT DEALERSHIPS AND BOTH HAVE STATED THE VIBRATION EXPERIENCED IS PER NORMAL DESIGN FOR 6.2L ENGINE. HARD TO BELIEVE GM WOULD DESIGN A $65K+ VEHICLE THAT PURPOSELY VIBRATES/SHAKES. ESCALATED THROUGH GM CORPORATE (SR# 8-3108393XXX), TO WHICH THEY CONFIRMED TRUCK IS RUNNING AS DESIGNED. SINCE THE ENGINE WAS NOT THROWING A CODE, NO FURTHER INVESTMENT/RESOLUTION WAS NEEDED ON THEIR END. THEIR SOLUTION TO ME...SELL THE TRUCK IF NOT HAPPY. OF COURSE THEY DID NOT SAY THAT, BUT THAT'S THE WAY I INTERPRETED THEIR RESPONSE TO MEAN. BUYER BEWARE.
Mfg Campaign: 11018892
Recall Date: Aug 22, 2017
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