Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242469160
Recall Date: Nov 26, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232414720
Recall Date: Aug 3, 2023
Consumer Complaints
46 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks. I was nearly in an accident recently when the break pedal would not stop the truck in time, due to the soft break pedal. I literally had to steer to the shoulder of the road. 2) When placing transmission in Drive or Reverse from the park position, then taking foot off of break pedal, there is about a 1 - 2 foot roll, then the truck stops as if the e-break has been engaged (but it is not engaged). By tapping the accelerator, it will "break free" (with a popping sound and a slight "jerk" in the truck) and then roll fine. This does not always happen ~ guestimate of about 10% of the time. 3) I don't know if this is related, but when I set the Drive Mode to "Normal", it automatically goes to "Off Road" ~ this happens no matter the driving conditions. This isn't safety related necessarily, however, it may be a part of the total problem.... It also decreases my fuel economy. I took the truck to the local GMC dealer/shop. They said the truck had 2 recalls and they took care of those. They believed one of the recalls would help solve the "sticking" when placing in Drive or Reverse ~ it did not. They also (supposedly) checked the breaking system and took it for a test drive. They said the breaks were fine. I doubt this happened as the soft break pedal and the need to "pump" the breaks to bring them to full pedal is completely obvious. I took the truck home after the inspection and recall. The same issues continued, so I took it back to the shop where it was inspected again. Again, I was told everything was in working order ~ it is NOT! There are no warning lights that I can find to indicate there is an issue. I'm begining to think that I should have bought a Ram Truck...
Corrective Action:
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks. I was nearly in an accident recently when the break pedal would not stop the truck in time, due to the soft break pedal. I literally had to steer to the shoulder of the road. 2) When placing transmission in Drive or Reverse from the park position, then taking foot off of break pedal, there is about a 1 - 2 foot roll, then the truck stops as if the e-break has been engaged (but it is not engaged). By tapping the accelerator, it will "break free" (with a popping sound and a slight "jerk" in the truck) and then roll fine. This does not always happen ~ guestimate of about 10% of the time. 3) I don't know if this is related, but when I set the Drive Mode to "Normal", it automatically goes to "Off Road" ~ this happens no matter the driving conditions. This isn't safety related necessarily, however, it may be a part of the total problem.... It also decreases my fuel economy. I took the truck to the local GMC dealer/shop. They said the truck had 2 recalls and they took care of those. They believed one of the recalls would help solve the "sticking" when placing in Drive or Reverse ~ it did not. They also (supposedly) checked the breaking system and took it for a test drive. They said the breaks were fine. I doubt this happened as the soft break pedal and the need to "pump" the breaks to bring them to full pedal is completely obvious. I took the truck home after the inspection and recall. The same issues continued, so I took it back to the shop where it was inspected again. Again, I was told everything was in working order ~ it is NOT! There are no warning lights that I can find to indicate there is an issue. I'm begining to think that I should have bought a Ram Truck...
Additional Notes:
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks. I was nearly in an accident recently when the break pedal would not stop the truck in time, due to the soft break pedal. I literally had to steer to the shoulder of the road. 2) When placing transmission in Drive or Reverse from the park position, then taking foot off of break pedal, there is about a 1 - 2 foot roll, then the truck stops as if the e-break has been engaged (but it is not engaged). By tapping the accelerator, it will "break free" (with a popping sound and a slight "jerk" in the truck) and then roll fine. This does not always happen ~ guestimate of about 10% of the time. 3) I don't know if this is related, but when I set the Drive Mode to "Normal", it automatically goes to "Off Road" ~ this happens no matter the driving conditions. This isn't safety related necessarily, however, it may be a part of the total problem.... It also decreases my fuel economy. I took the truck to the local GMC dealer/shop. They said the truck had 2 recalls and they took care of those. They believed one of the recalls would help solve the "sticking" when placing in Drive or Reverse ~ it did not. They also (supposedly) checked the breaking system and took it for a test drive. They said the breaks were fine. I doubt this happened as the soft break pedal and the need to "pump" the breaks to bring them to full pedal is completely obvious. I took the truck home after the inspection and recall. The same issues continued, so I took it back to the shop where it was inspected again. Again, I was told everything was in working order ~ it is NOT! There are no warning lights that I can find to indicate there is an issue. I'm begining to think that I should have bought a Ram Truck...
Mfg Campaign: 11630713
Recall Date: Dec 14, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks. I was nearly in an accident recently when the break pedal would not stop the truck in time, due to the soft break pedal. I literally had to steer to the shoulder of the road. 2) When placing transmission in Drive or Reverse from the park position, then taking foot off of break pedal, there is about a 1 - 2 foot roll, then the truck stops as if the e-break has been engaged (but it is not engaged). By tapping the accelerator, it will "break free" (with a popping sound and a slight "jerk" in the truck) and then roll fine. This does not always happen ~ guestimate of about 10% of the time. 3) I don't know if this is related, but when I set the Drive Mode to "Normal", it automatically goes to "Off Road" ~ this happens no matter the driving conditions. This isn't safety related necessarily, however, it may be a part of the total problem.... It also decreases my fuel economy. I took the truck to the local GMC dealer/shop. They said the truck had 2 recalls and they took care of those. They believed one of the recalls would help solve the "sticking" when placing in Drive or Reverse ~ it did not. They also (supposedly) checked the breaking system and took it for a test drive. They said the breaks were fine. I doubt this happened as the soft break pedal and the need to "pump" the breaks to bring them to full pedal is completely obvious. I took the truck home after the inspection and recall. The same issues continued, so I took it back to the shop where it was inspected again. Again, I was told everything was in working order ~ it is NOT! There are no warning lights that I can find to indicate there is an issue. I'm begining to think that I should have bought a Ram Truck...
Corrective Action:
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks. I was nearly in an accident recently when the break pedal would not stop the truck in time, due to the soft break pedal. I literally had to steer to the shoulder of the road. 2) When placing transmission in Drive or Reverse from the park position, then taking foot off of break pedal, there is about a 1 - 2 foot roll, then the truck stops as if the e-break has been engaged (but it is not engaged). By tapping the accelerator, it will "break free" (with a popping sound and a slight "jerk" in the truck) and then roll fine. This does not always happen ~ guestimate of about 10% of the time. 3) I don't know if this is related, but when I set the Drive Mode to "Normal", it automatically goes to "Off Road" ~ this happens no matter the driving conditions. This isn't safety related necessarily, however, it may be a part of the total problem.... It also decreases my fuel economy. I took the truck to the local GMC dealer/shop. They said the truck had 2 recalls and they took care of those. They believed one of the recalls would help solve the "sticking" when placing in Drive or Reverse ~ it did not. They also (supposedly) checked the breaking system and took it for a test drive. They said the breaks were fine. I doubt this happened as the soft break pedal and the need to "pump" the breaks to bring them to full pedal is completely obvious. I took the truck home after the inspection and recall. The same issues continued, so I took it back to the shop where it was inspected again. Again, I was told everything was in working order ~ it is NOT! There are no warning lights that I can find to indicate there is an issue. I'm begining to think that I should have bought a Ram Truck...
Additional Notes:
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks. I was nearly in an accident recently when the break pedal would not stop the truck in time, due to the soft break pedal. I literally had to steer to the shoulder of the road. 2) When placing transmission in Drive or Reverse from the park position, then taking foot off of break pedal, there is about a 1 - 2 foot roll, then the truck stops as if the e-break has been engaged (but it is not engaged). By tapping the accelerator, it will "break free" (with a popping sound and a slight "jerk" in the truck) and then roll fine. This does not always happen ~ guestimate of about 10% of the time. 3) I don't know if this is related, but when I set the Drive Mode to "Normal", it automatically goes to "Off Road" ~ this happens no matter the driving conditions. This isn't safety related necessarily, however, it may be a part of the total problem.... It also decreases my fuel economy. I took the truck to the local GMC dealer/shop. They said the truck had 2 recalls and they took care of those. They believed one of the recalls would help solve the "sticking" when placing in Drive or Reverse ~ it did not. They also (supposedly) checked the breaking system and took it for a test drive. They said the breaks were fine. I doubt this happened as the soft break pedal and the need to "pump" the breaks to bring them to full pedal is completely obvious. I took the truck home after the inspection and recall. The same issues continued, so I took it back to the shop where it was inspected again. Again, I was told everything was in working order ~ it is NOT! There are no warning lights that I can find to indicate there is an issue. I'm begining to think that I should have bought a Ram Truck...
Mfg Campaign: 11630713
Recall Date: Dec 14, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks. I was nearly in an accident recently when the break pedal would not stop the truck in time, due to the soft break pedal. I literally had to steer to the shoulder of the road. 2) When placing transmission in Drive or Reverse from the park position, then taking foot off of break pedal, there is about a 1 - 2 foot roll, then the truck stops as if the e-break has been engaged (but it is not engaged). By tapping the accelerator, it will "break free" (with a popping sound and a slight "jerk" in the truck) and then roll fine. This does not always happen ~ guestimate of about 10% of the time. 3) I don't know if this is related, but when I set the Drive Mode to "Normal", it automatically goes to "Off Road" ~ this happens no matter the driving conditions. This isn't safety related necessarily, however, it may be a part of the total problem.... It also decreases my fuel economy. I took the truck to the local GMC dealer/shop. They said the truck had 2 recalls and they took care of those. They believed one of the recalls would help solve the "sticking" when placing in Drive or Reverse ~ it did not. They also (supposedly) checked the breaking system and took it for a test drive. They said the breaks were fine. I doubt this happened as the soft break pedal and the need to "pump" the breaks to bring them to full pedal is completely obvious. I took the truck home after the inspection and recall. The same issues continued, so I took it back to the shop where it was inspected again. Again, I was told everything was in working order ~ it is NOT! There are no warning lights that I can find to indicate there is an issue. I'm begining to think that I should have bought a Ram Truck...
Corrective Action:
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks. I was nearly in an accident recently when the break pedal would not stop the truck in time, due to the soft break pedal. I literally had to steer to the shoulder of the road. 2) When placing transmission in Drive or Reverse from the park position, then taking foot off of break pedal, there is about a 1 - 2 foot roll, then the truck stops as if the e-break has been engaged (but it is not engaged). By tapping the accelerator, it will "break free" (with a popping sound and a slight "jerk" in the truck) and then roll fine. This does not always happen ~ guestimate of about 10% of the time. 3) I don't know if this is related, but when I set the Drive Mode to "Normal", it automatically goes to "Off Road" ~ this happens no matter the driving conditions. This isn't safety related necessarily, however, it may be a part of the total problem.... It also decreases my fuel economy. I took the truck to the local GMC dealer/shop. They said the truck had 2 recalls and they took care of those. They believed one of the recalls would help solve the "sticking" when placing in Drive or Reverse ~ it did not. They also (supposedly) checked the breaking system and took it for a test drive. They said the breaks were fine. I doubt this happened as the soft break pedal and the need to "pump" the breaks to bring them to full pedal is completely obvious. I took the truck home after the inspection and recall. The same issues continued, so I took it back to the shop where it was inspected again. Again, I was told everything was in working order ~ it is NOT! There are no warning lights that I can find to indicate there is an issue. I'm begining to think that I should have bought a Ram Truck...
Additional Notes:
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks. I was nearly in an accident recently when the break pedal would not stop the truck in time, due to the soft break pedal. I literally had to steer to the shoulder of the road. 2) When placing transmission in Drive or Reverse from the park position, then taking foot off of break pedal, there is about a 1 - 2 foot roll, then the truck stops as if the e-break has been engaged (but it is not engaged). By tapping the accelerator, it will "break free" (with a popping sound and a slight "jerk" in the truck) and then roll fine. This does not always happen ~ guestimate of about 10% of the time. 3) I don't know if this is related, but when I set the Drive Mode to "Normal", it automatically goes to "Off Road" ~ this happens no matter the driving conditions. This isn't safety related necessarily, however, it may be a part of the total problem.... It also decreases my fuel economy. I took the truck to the local GMC dealer/shop. They said the truck had 2 recalls and they took care of those. They believed one of the recalls would help solve the "sticking" when placing in Drive or Reverse ~ it did not. They also (supposedly) checked the breaking system and took it for a test drive. They said the breaks were fine. I doubt this happened as the soft break pedal and the need to "pump" the breaks to bring them to full pedal is completely obvious. I took the truck home after the inspection and recall. The same issues continued, so I took it back to the shop where it was inspected again. Again, I was told everything was in working order ~ it is NOT! There are no warning lights that I can find to indicate there is an issue. I'm begining to think that I should have bought a Ram Truck...
Mfg Campaign: 11630713
Recall Date: Dec 14, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
First incident we were driving on the interstate towing a fifth wheel RV, and several warning lights illuminated before everything just shut down. Manage to get to the side of the road. Vehicle finally restarted and the rest of the trip was uneventful. Second incident, vehicle had not run for two days, got in and while the starter cranks, the engine will not start or run. Engine/Transmission service and fuel system service messages showing on app and on email from OnStar. Vehicle requires towing to dealer.
Corrective Action:
First incident we were driving on the interstate towing a fifth wheel RV, and several warning lights illuminated before everything just shut down. Manage to get to the side of the road. Vehicle finally restarted and the rest of the trip was uneventful. Second incident, vehicle had not run for two days, got in and while the starter cranks, the engine will not start or run. Engine/Transmission service and fuel system service messages showing on app and on email from OnStar. Vehicle requires towing to dealer.
Additional Notes:
First incident we were driving on the interstate towing a fifth wheel RV, and several warning lights illuminated before everything just shut down. Manage to get to the side of the road. Vehicle finally restarted and the rest of the trip was uneventful. Second incident, vehicle had not run for two days, got in and while the starter cranks, the engine will not start or run. Engine/Transmission service and fuel system service messages showing on app and on email from OnStar. Vehicle requires towing to dealer.
Mfg Campaign: 11622920
Recall Date: Oct 31, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
First incident we were driving on the interstate towing a fifth wheel RV, and several warning lights illuminated before everything just shut down. Manage to get to the side of the road. Vehicle finally restarted and the rest of the trip was uneventful. Second incident, vehicle had not run for two days, got in and while the starter cranks, the engine will not start or run. Engine/Transmission service and fuel system service messages showing on app and on email from OnStar. Vehicle requires towing to dealer.
Corrective Action:
First incident we were driving on the interstate towing a fifth wheel RV, and several warning lights illuminated before everything just shut down. Manage to get to the side of the road. Vehicle finally restarted and the rest of the trip was uneventful. Second incident, vehicle had not run for two days, got in and while the starter cranks, the engine will not start or run. Engine/Transmission service and fuel system service messages showing on app and on email from OnStar. Vehicle requires towing to dealer.
Additional Notes:
First incident we were driving on the interstate towing a fifth wheel RV, and several warning lights illuminated before everything just shut down. Manage to get to the side of the road. Vehicle finally restarted and the rest of the trip was uneventful. Second incident, vehicle had not run for two days, got in and while the starter cranks, the engine will not start or run. Engine/Transmission service and fuel system service messages showing on app and on email from OnStar. Vehicle requires towing to dealer.
Mfg Campaign: 11622920
Recall Date: Oct 31, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On at least 5 occasions, my inner tailgate has released itself and gone down during motion. This has been uncommanded. It appears GM has a recall for this but it does not include my truck. The dealership that looked into it agrees this is likely the same issue and GM should include it in the recall.
Corrective Action:
On at least 5 occasions, my inner tailgate has released itself and gone down during motion. This has been uncommanded. It appears GM has a recall for this but it does not include my truck. The dealership that looked into it agrees this is likely the same issue and GM should include it in the recall.
Additional Notes:
On at least 5 occasions, my inner tailgate has released itself and gone down during motion. This has been uncommanded. It appears GM has a recall for this but it does not include my truck. The dealership that looked into it agrees this is likely the same issue and GM should include it in the recall.
Mfg Campaign: 11622341
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On at least 5 occasions, my inner tailgate has released itself and gone down during motion. This has been uncommanded. It appears GM has a recall for this but it does not include my truck. The dealership that looked into it agrees this is likely the same issue and GM should include it in the recall.
Corrective Action:
On at least 5 occasions, my inner tailgate has released itself and gone down during motion. This has been uncommanded. It appears GM has a recall for this but it does not include my truck. The dealership that looked into it agrees this is likely the same issue and GM should include it in the recall.
Additional Notes:
On at least 5 occasions, my inner tailgate has released itself and gone down during motion. This has been uncommanded. It appears GM has a recall for this but it does not include my truck. The dealership that looked into it agrees this is likely the same issue and GM should include it in the recall.
Mfg Campaign: 11622341
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On multiple occasions, the vehicle has suffered from a severe computer failure. This results in the driver information center losing all data, the climate system shutting down, loss of all driver assistance features, loss of computer based safety systems, and prevents the vehicle from shutting down or being restarted until the batteries are disconnected. This results in the driver having no information about speed or engine parameters while driving. This error has not been reproducible by the dealer however they were able to assess it while one error occurred while driving by them. Their diagnostics show a complete failure of all 3 data buses and failure of the serial data gateway. Troubleshooting thus far has been unsuccessful. During the failure, all errors possible are lit on the warning lamps and the driver information center displays warnings for all vehicle modules. The attached photo was taken during one of the events after pulling off the freeway. While traveling at freeway speeds, the information on the screen was the same indicating no speed. This presents numerous safety risks.
Corrective Action:
On multiple occasions, the vehicle has suffered from a severe computer failure. This results in the driver information center losing all data, the climate system shutting down, loss of all driver assistance features, loss of computer based safety systems, and prevents the vehicle from shutting down or being restarted until the batteries are disconnected. This results in the driver having no information about speed or engine parameters while driving. This error has not been reproducible by the dealer however they were able to assess it while one error occurred while driving by them. Their diagnostics show a complete failure of all 3 data buses and failure of the serial data gateway. Troubleshooting thus far has been unsuccessful. During the failure, all errors possible are lit on the warning lamps and the driver information center displays warnings for all vehicle modules. The attached photo was taken during one of the events after pulling off the freeway. While traveling at freeway speeds, the information on the screen was the same indicating no speed. This presents numerous safety risks.
Additional Notes:
On multiple occasions, the vehicle has suffered from a severe computer failure. This results in the driver information center losing all data, the climate system shutting down, loss of all driver assistance features, loss of computer based safety systems, and prevents the vehicle from shutting down or being restarted until the batteries are disconnected. This results in the driver having no information about speed or engine parameters while driving. This error has not been reproducible by the dealer however they were able to assess it while one error occurred while driving by them. Their diagnostics show a complete failure of all 3 data buses and failure of the serial data gateway. Troubleshooting thus far has been unsuccessful. During the failure, all errors possible are lit on the warning lamps and the driver information center displays warnings for all vehicle modules. The attached photo was taken during one of the events after pulling off the freeway. While traveling at freeway speeds, the information on the screen was the same indicating no speed. This presents numerous safety risks.
Mfg Campaign: 11622346
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On multiple occasions, the vehicle has suffered from a severe computer failure. This results in the driver information center losing all data, the climate system shutting down, loss of all driver assistance features, loss of computer based safety systems, and prevents the vehicle from shutting down or being restarted until the batteries are disconnected. This results in the driver having no information about speed or engine parameters while driving. This error has not been reproducible by the dealer however they were able to assess it while one error occurred while driving by them. Their diagnostics show a complete failure of all 3 data buses and failure of the serial data gateway. Troubleshooting thus far has been unsuccessful. During the failure, all errors possible are lit on the warning lamps and the driver information center displays warnings for all vehicle modules. The attached photo was taken during one of the events after pulling off the freeway. While traveling at freeway speeds, the information on the screen was the same indicating no speed. This presents numerous safety risks.
Corrective Action:
On multiple occasions, the vehicle has suffered from a severe computer failure. This results in the driver information center losing all data, the climate system shutting down, loss of all driver assistance features, loss of computer based safety systems, and prevents the vehicle from shutting down or being restarted until the batteries are disconnected. This results in the driver having no information about speed or engine parameters while driving. This error has not been reproducible by the dealer however they were able to assess it while one error occurred while driving by them. Their diagnostics show a complete failure of all 3 data buses and failure of the serial data gateway. Troubleshooting thus far has been unsuccessful. During the failure, all errors possible are lit on the warning lamps and the driver information center displays warnings for all vehicle modules. The attached photo was taken during one of the events after pulling off the freeway. While traveling at freeway speeds, the information on the screen was the same indicating no speed. This presents numerous safety risks.
Additional Notes:
On multiple occasions, the vehicle has suffered from a severe computer failure. This results in the driver information center losing all data, the climate system shutting down, loss of all driver assistance features, loss of computer based safety systems, and prevents the vehicle from shutting down or being restarted until the batteries are disconnected. This results in the driver having no information about speed or engine parameters while driving. This error has not been reproducible by the dealer however they were able to assess it while one error occurred while driving by them. Their diagnostics show a complete failure of all 3 data buses and failure of the serial data gateway. Troubleshooting thus far has been unsuccessful. During the failure, all errors possible are lit on the warning lamps and the driver information center displays warnings for all vehicle modules. The attached photo was taken during one of the events after pulling off the freeway. While traveling at freeway speeds, the information on the screen was the same indicating no speed. This presents numerous safety risks.
Mfg Campaign: 11622346
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
On multiple occasions, the vehicle has suffered from a severe computer failure. This results in the driver information center losing all data, the climate system shutting down, loss of all driver assistance features, loss of computer based safety systems, and prevents the vehicle from shutting down or being restarted until the batteries are disconnected. This results in the driver having no information about speed or engine parameters while driving. This error has not been reproducible by the dealer however they were able to assess it while one error occurred while driving by them. Their diagnostics show a complete failure of all 3 data buses and failure of the serial data gateway. Troubleshooting thus far has been unsuccessful. During the failure, all errors possible are lit on the warning lamps and the driver information center displays warnings for all vehicle modules. The attached photo was taken during one of the events after pulling off the freeway. While traveling at freeway speeds, the information on the screen was the same indicating no speed. This presents numerous safety risks.
Corrective Action:
On multiple occasions, the vehicle has suffered from a severe computer failure. This results in the driver information center losing all data, the climate system shutting down, loss of all driver assistance features, loss of computer based safety systems, and prevents the vehicle from shutting down or being restarted until the batteries are disconnected. This results in the driver having no information about speed or engine parameters while driving. This error has not been reproducible by the dealer however they were able to assess it while one error occurred while driving by them. Their diagnostics show a complete failure of all 3 data buses and failure of the serial data gateway. Troubleshooting thus far has been unsuccessful. During the failure, all errors possible are lit on the warning lamps and the driver information center displays warnings for all vehicle modules. The attached photo was taken during one of the events after pulling off the freeway. While traveling at freeway speeds, the information on the screen was the same indicating no speed. This presents numerous safety risks.
Additional Notes:
On multiple occasions, the vehicle has suffered from a severe computer failure. This results in the driver information center losing all data, the climate system shutting down, loss of all driver assistance features, loss of computer based safety systems, and prevents the vehicle from shutting down or being restarted until the batteries are disconnected. This results in the driver having no information about speed or engine parameters while driving. This error has not been reproducible by the dealer however they were able to assess it while one error occurred while driving by them. Their diagnostics show a complete failure of all 3 data buses and failure of the serial data gateway. Troubleshooting thus far has been unsuccessful. During the failure, all errors possible are lit on the warning lamps and the driver information center displays warnings for all vehicle modules. The attached photo was taken during one of the events after pulling off the freeway. While traveling at freeway speeds, the information on the screen was the same indicating no speed. This presents numerous safety risks.
Mfg Campaign: 11622346
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
The contact owns a 2024 GMC Sierra 3500. The contact stated while driving at various speeds and hauling a trailer, the message "Trailer Brake Disabled - Service Required" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to TSB Number: 23-NA-113; however, the part to do the repair was not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 2,390.
Corrective Action:
The contact owns a 2024 GMC Sierra 3500. The contact stated while driving at various speeds and hauling a trailer, the message "Trailer Brake Disabled - Service Required" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to TSB Number: 23-NA-113; however, the part to do the repair was not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 2,390.
Additional Notes:
The contact owns a 2024 GMC Sierra 3500. The contact stated while driving at various speeds and hauling a trailer, the message "Trailer Brake Disabled - Service Required" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to TSB Number: 23-NA-113; however, the part to do the repair was not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 2,390.
Mfg Campaign: 11617418
Recall Date: Oct 1, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
since new there is a violent vibration in the steering wheel and floor boards. steering wheel oscillates side to side at speed from 38mph to very bad at 65mph. Dealer has had it 5 times and still cant fix it. they state the front hub extensions are out of round and have tried 3 sets without any success. this truck is not safe to drive as it will put your hands to sleep due to the vibration. Also it will cause premature system component failure. the GM forum and Duramax forum is showing many cases nation wide with this symptom. Also there is NO provision with the current 18 inch wheel to index concentrically with the mating hubs on all four wheel locations This is mainly affection the Dually wheel Denali or high-country vehicles
Corrective Action:
since new there is a violent vibration in the steering wheel and floor boards. steering wheel oscillates side to side at speed from 38mph to very bad at 65mph. Dealer has had it 5 times and still cant fix it. they state the front hub extensions are out of round and have tried 3 sets without any success. this truck is not safe to drive as it will put your hands to sleep due to the vibration. Also it will cause premature system component failure. the GM forum and Duramax forum is showing many cases nation wide with this symptom. Also there is NO provision with the current 18 inch wheel to index concentrically with the mating hubs on all four wheel locations This is mainly affection the Dually wheel Denali or high-country vehicles
Additional Notes:
since new there is a violent vibration in the steering wheel and floor boards. steering wheel oscillates side to side at speed from 38mph to very bad at 65mph. Dealer has had it 5 times and still cant fix it. they state the front hub extensions are out of round and have tried 3 sets without any success. this truck is not safe to drive as it will put your hands to sleep due to the vibration. Also it will cause premature system component failure. the GM forum and Duramax forum is showing many cases nation wide with this symptom. Also there is NO provision with the current 18 inch wheel to index concentrically with the mating hubs on all four wheel locations This is mainly affection the Dually wheel Denali or high-country vehicles
Mfg Campaign: 11615826
Recall Date: Sep 22, 2024
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
since new there is a violent vibration in the steering wheel and floor boards. steering wheel oscillates side to side at speed from 38mph to very bad at 65mph. Dealer has had it 5 times and still cant fix it. they state the front hub extensions are out of round and have tried 3 sets without any success. this truck is not safe to drive as it will put your hands to sleep due to the vibration. Also it will cause premature system component failure. the GM forum and Duramax forum is showing many cases nation wide with this symptom. Also there is NO provision with the current 18 inch wheel to index concentrically with the mating hubs on all four wheel locations This is mainly affection the Dually wheel Denali or high-country vehicles
Corrective Action:
since new there is a violent vibration in the steering wheel and floor boards. steering wheel oscillates side to side at speed from 38mph to very bad at 65mph. Dealer has had it 5 times and still cant fix it. they state the front hub extensions are out of round and have tried 3 sets without any success. this truck is not safe to drive as it will put your hands to sleep due to the vibration. Also it will cause premature system component failure. the GM forum and Duramax forum is showing many cases nation wide with this symptom. Also there is NO provision with the current 18 inch wheel to index concentrically with the mating hubs on all four wheel locations This is mainly affection the Dually wheel Denali or high-country vehicles
Additional Notes:
since new there is a violent vibration in the steering wheel and floor boards. steering wheel oscillates side to side at speed from 38mph to very bad at 65mph. Dealer has had it 5 times and still cant fix it. they state the front hub extensions are out of round and have tried 3 sets without any success. this truck is not safe to drive as it will put your hands to sleep due to the vibration. Also it will cause premature system component failure. the GM forum and Duramax forum is showing many cases nation wide with this symptom. Also there is NO provision with the current 18 inch wheel to index concentrically with the mating hubs on all four wheel locations This is mainly affection the Dually wheel Denali or high-country vehicles
Mfg Campaign: 11615826
Recall Date: Sep 22, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The truck intermittently shuts off trailer brakes.
Corrective Action:
The truck intermittently shuts off trailer brakes.
Additional Notes:
The truck intermittently shuts off trailer brakes.
Mfg Campaign: 11615834
Recall Date: Sep 22, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The truck disengages the 5th wheel trailer brakes. The DIC states "Trailer brakes disabled - service required". I intermittently lose trailer braking capability.
Corrective Action:
The truck disengages the 5th wheel trailer brakes. The DIC states "Trailer brakes disabled - service required". I intermittently lose trailer braking capability.
Additional Notes:
The truck disengages the 5th wheel trailer brakes. The DIC states "Trailer brakes disabled - service required". I intermittently lose trailer braking capability.
Mfg Campaign: 11609889
Recall Date: Aug 21, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
1 - the failed component is the tailgate. The tailgate lowers automatically without any input from me while the vehicle is in operation. It has happened three times since buying the truck in February 2024. 2 - During the third event, I was backing up my Airstream trailer into its storage building when the tailgate dropped. At that time, I was negotiating a sharp turn in reverse and the tailgate came in contact with my trailer's propane tank housing. Both the tailgate and the propane tank housing were damaged (see photos). 3 - It was not until recently that I learned of a recall for the same condition on other trucks like mine, but for some reason my truck doesn't seem to be included even though it has the same condition as those trucks that are included. The tailgate and my trailer have not yet been inspected by any third parties (manufacturer, police, insurance, etc.), and no repairs have been made yet. 4 - There were no warning signals (either visible or audible) that the tailgate was down while the truck was in operation.
Corrective Action:
1 - the failed component is the tailgate. The tailgate lowers automatically without any input from me while the vehicle is in operation. It has happened three times since buying the truck in February 2024. 2 - During the third event, I was backing up my Airstream trailer into its storage building when the tailgate dropped. At that time, I was negotiating a sharp turn in reverse and the tailgate came in contact with my trailer's propane tank housing. Both the tailgate and the propane tank housing were damaged (see photos). 3 - It was not until recently that I learned of a recall for the same condition on other trucks like mine, but for some reason my truck doesn't seem to be included even though it has the same condition as those trucks that are included. The tailgate and my trailer have not yet been inspected by any third parties (manufacturer, police, insurance, etc.), and no repairs have been made yet. 4 - There were no warning signals (either visible or audible) that the tailgate was down while the truck was in operation.
Additional Notes:
1 - the failed component is the tailgate. The tailgate lowers automatically without any input from me while the vehicle is in operation. It has happened three times since buying the truck in February 2024. 2 - During the third event, I was backing up my Airstream trailer into its storage building when the tailgate dropped. At that time, I was negotiating a sharp turn in reverse and the tailgate came in contact with my trailer's propane tank housing. Both the tailgate and the propane tank housing were damaged (see photos). 3 - It was not until recently that I learned of a recall for the same condition on other trucks like mine, but for some reason my truck doesn't seem to be included even though it has the same condition as those trucks that are included. The tailgate and my trailer have not yet been inspected by any third parties (manufacturer, police, insurance, etc.), and no repairs have been made yet. 4 - There were no warning signals (either visible or audible) that the tailgate was down while the truck was in operation.
Mfg Campaign: 11600069
Recall Date: Jul 8, 2024
General Motors, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2024 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2024 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2024 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11594832
Recall Date: Jun 17, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2024 GMC Sierra 3500 equipped with Michelin Tires, Tire Line: Primacy, Tire Size: LT235/80/R18, DOT Number: (Not Available). The contact stated that while driving at an undisclosed speed, the passenger’s side front tire tread was separating, and the vehicle was vibrating. The contact stated that the inner rim was bent, and additionally, the steering gear box was leaking. The steering wheel was uncontrollable. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the steering gear box was leaking and needed to be replaced. The contact also stated that the air bag chip was inoperable. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The contact was seeking a buyback. The tire and vehicle failure mileage was approximately 250.
Corrective Action:
The contact owns a 2024 GMC Sierra 3500 equipped with Michelin Tires, Tire Line: Primacy, Tire Size: LT235/80/R18, DOT Number: (Not Available). The contact stated that while driving at an undisclosed speed, the passenger’s side front tire tread was separating, and the vehicle was vibrating. The contact stated that the inner rim was bent, and additionally, the steering gear box was leaking. The steering wheel was uncontrollable. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the steering gear box was leaking and needed to be replaced. The contact also stated that the air bag chip was inoperable. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The contact was seeking a buyback. The tire and vehicle failure mileage was approximately 250.
Additional Notes:
The contact owns a 2024 GMC Sierra 3500 equipped with Michelin Tires, Tire Line: Primacy, Tire Size: LT235/80/R18, DOT Number: (Not Available). The contact stated that while driving at an undisclosed speed, the passenger’s side front tire tread was separating, and the vehicle was vibrating. The contact stated that the inner rim was bent, and additionally, the steering gear box was leaking. The steering wheel was uncontrollable. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the steering gear box was leaking and needed to be replaced. The contact also stated that the air bag chip was inoperable. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The contact was seeking a buyback. The tire and vehicle failure mileage was approximately 250.
Mfg Campaign: 11594117
Recall Date: Jun 13, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2024 GMC Sierra 3500 equipped with Michelin Tires, Tire Line: Primacy, Tire Size: LT235/80/R18, DOT Number: (Not Available). The contact stated that while driving at an undisclosed speed, the passenger’s side front tire tread was separating, and the vehicle was vibrating. The contact stated that the inner rim was bent, and additionally, the steering gear box was leaking. The steering wheel was uncontrollable. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the steering gear box was leaking and needed to be replaced. The contact also stated that the air bag chip was inoperable. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The contact was seeking a buyback. The tire and vehicle failure mileage was approximately 250.
Corrective Action:
The contact owns a 2024 GMC Sierra 3500 equipped with Michelin Tires, Tire Line: Primacy, Tire Size: LT235/80/R18, DOT Number: (Not Available). The contact stated that while driving at an undisclosed speed, the passenger’s side front tire tread was separating, and the vehicle was vibrating. The contact stated that the inner rim was bent, and additionally, the steering gear box was leaking. The steering wheel was uncontrollable. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the steering gear box was leaking and needed to be replaced. The contact also stated that the air bag chip was inoperable. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The contact was seeking a buyback. The tire and vehicle failure mileage was approximately 250.
Additional Notes:
The contact owns a 2024 GMC Sierra 3500 equipped with Michelin Tires, Tire Line: Primacy, Tire Size: LT235/80/R18, DOT Number: (Not Available). The contact stated that while driving at an undisclosed speed, the passenger’s side front tire tread was separating, and the vehicle was vibrating. The contact stated that the inner rim was bent, and additionally, the steering gear box was leaking. The steering wheel was uncontrollable. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the steering gear box was leaking and needed to be replaced. The contact also stated that the air bag chip was inoperable. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The contact was seeking a buyback. The tire and vehicle failure mileage was approximately 250.
Mfg Campaign: 11594117
Recall Date: Jun 13, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The in cab brake controller does not work with electric over hydraulic trailer brakes. In my research to diagnose and fix the problem I find out GMC has known about this for years and has done nothing to correct. I pulled code C1114 and GMC issued a bulletin for part number (K58-036-00) which I purchased and still did not correct this issue. In short there are many 3500 trucks out there running with no trailer brakes. Here is the worst of this problem. If brakes are tested at a stop they appear to work perfectly however once driving this is when the error code is delivered to the truck so the brakes work at a stop when not needed and do not work under driving when they are needed. GMC has ignored this for years and after spending more of my hard earned money for a fix that did not fix the problem. Below I had to choose a date however this has been an issue since first purchase December 5th 2023 to present.
Corrective Action:
The in cab brake controller does not work with electric over hydraulic trailer brakes. In my research to diagnose and fix the problem I find out GMC has known about this for years and has done nothing to correct. I pulled code C1114 and GMC issued a bulletin for part number (K58-036-00) which I purchased and still did not correct this issue. In short there are many 3500 trucks out there running with no trailer brakes. Here is the worst of this problem. If brakes are tested at a stop they appear to work perfectly however once driving this is when the error code is delivered to the truck so the brakes work at a stop when not needed and do not work under driving when they are needed. GMC has ignored this for years and after spending more of my hard earned money for a fix that did not fix the problem. Below I had to choose a date however this has been an issue since first purchase December 5th 2023 to present.
Additional Notes:
The in cab brake controller does not work with electric over hydraulic trailer brakes. In my research to diagnose and fix the problem I find out GMC has known about this for years and has done nothing to correct. I pulled code C1114 and GMC issued a bulletin for part number (K58-036-00) which I purchased and still did not correct this issue. In short there are many 3500 trucks out there running with no trailer brakes. Here is the worst of this problem. If brakes are tested at a stop they appear to work perfectly however once driving this is when the error code is delivered to the truck so the brakes work at a stop when not needed and do not work under driving when they are needed. GMC has ignored this for years and after spending more of my hard earned money for a fix that did not fix the problem. Below I had to choose a date however this has been an issue since first purchase December 5th 2023 to present.
Mfg Campaign: 11589523
Recall Date: May 19, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025