GMC SIERRA 3500 2020

Complete listing of complaints and recalls for this vehicle

65
Complaints
17
Recalls

Complaints & Recalls

65 Complaints 17 Recalls

Official Safety Recalls - Important!

17 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

General Motors, Llc
NHTSA Campaign: 24V797000 SAFETY RECALL
463.3K Vehicles Affected
Recall Date: Oct 24, 2024
Safety Issue:

General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.

Potential Risk:
Rear wheel lock-up can increase the risk of a crash.
FREE Recall Solution:
Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N242454440
Notice Date: Dec 12, 2024
Recall Date: Oct 24, 2024
General Motors, Llc
NHTSA Campaign: 24V060000 SAFETY RECALL
570.4K Vehicles Affected
Recall Date: Feb 1, 2024
Safety Issue:

General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

Potential Risk:
An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
FREE Recall Solution:
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N232426400
Notice Date: May 17, 2024
Recall Date: Feb 1, 2024
General Motors, Llc
NHTSA Campaign: 20V792000 SAFETY RECALL
624.2K Vehicles Affected
Recall Date: Dec 17, 2020
Safety Issue:

General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.

Potential Risk:
If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.
FREE Recall Solution:
GM will notify owners, and dealers will inspect left-side and right-side front-row center seat-belt bracket attachments and reassemble it correctly as necessary, free of charge. The recall began January 26, 2021. Owners may contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202314670.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N202314670
Notice Date: Jan 26, 2021
Recall Date: Dec 17, 2020
General Motors Llc
NHTSA Campaign: 20V446000 SAFETY RECALL
769 Vehicles Affected
Recall Date: Jul 30, 2020
Safety Issue:

General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.

Potential Risk:
If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.
FREE Recall Solution:
GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N202305380
Notice Date: Sep 3, 2020
Recall Date: Jul 30, 2020
General Motors Llc
NHTSA Campaign: 20V324000 SAFETY RECALL
272 Vehicles Affected
Recall Date: Jun 4, 2020
Safety Issue:

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.

Potential Risk:
If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
FREE Recall Solution:
GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202306490.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N202306490
Notice Date: Jul 7, 2020
Recall Date: Jun 4, 2020
General Motors Llc
NHTSA Campaign: 20V142000 SAFETY RECALL
1.9K Vehicles Affected
Recall Date: Mar 12, 2020
Safety Issue:

General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.

Potential Risk:
If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
FREE Recall Solution:
GM will notify owners, and dealers will replace the hood assembly, free of charge. The recall began April 13, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192284960.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N192284960
Notice Date: Apr 13, 2020
Recall Date: Mar 12, 2020
General Motors Llc
NHTSA Campaign: 19V814000 SAFETY RECALL
556.4K Vehicles Affected
Recall Date: Nov 14, 2019
Safety Issue:

General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.

Potential Risk:
A vehicle fire could result if materials ignite inside the vehicle.
FREE Recall Solution:
GM will notify owners, and dealers will close off the opening in the pretensioner bracket, free of charge. The recall began December 13, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192270600.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local GMC dealer to schedule your FREE recall repair.
Manufacturer: GMC
Mfg Campaign: N192270600
Notice Date: Dec 13, 2019
Recall Date: Nov 14, 2019

Consumer Complaints

65 Complaints
General Motors, Llc
Campaign: 11418543 Other
May 25, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The computer malfunctions. It is available for inspection. The computer lights up and causes failure in the trailer brakes. Glenn Polk the dealership in Sanger Texas has been working on a fix but has yet to come up with one. I have spoken with General Motors Representatives several time trying to resolve the problem without result. I also emailed the CEO last Friday and have heard nothing. There were no warning lights until seconds before failure.

Corrective Action:

The computer malfunctions. It is available for inspection. The computer lights up and causes failure in the trailer brakes. Glenn Polk the dealership in Sanger Texas has been working on a fix but has yet to come up with one. I have spoken with General Motors Representatives several time trying to resolve the problem without result. I also emailed the CEO last Friday and have heard nothing. There were no warning lights until seconds before failure.

Additional Notes:

The computer malfunctions. It is available for inspection. The computer lights up and causes failure in the trailer brakes. Glenn Polk the dealership in Sanger Texas has been working on a fix but has yet to come up with one. I have spoken with General Motors Representatives several time trying to resolve the problem without result. I also emailed the CEO last Friday and have heard nothing. There were no warning lights until seconds before failure.

Manufacturer: GMC
Mfg Campaign: 11418543
Notice Date: May 25, 2021
Recall Date: May 25, 2021
General Motors, Llc
Campaign: 11418543 Other
May 25, 2021
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

The computer malfunctions. It is available for inspection. The computer lights up and causes failure in the trailer brakes. Glenn Polk the dealership in Sanger Texas has been working on a fix but has yet to come up with one. I have spoken with General Motors Representatives several time trying to resolve the problem without result. I also emailed the CEO last Friday and have heard nothing. There were no warning lights until seconds before failure.

Corrective Action:

The computer malfunctions. It is available for inspection. The computer lights up and causes failure in the trailer brakes. Glenn Polk the dealership in Sanger Texas has been working on a fix but has yet to come up with one. I have spoken with General Motors Representatives several time trying to resolve the problem without result. I also emailed the CEO last Friday and have heard nothing. There were no warning lights until seconds before failure.

Additional Notes:

The computer malfunctions. It is available for inspection. The computer lights up and causes failure in the trailer brakes. Glenn Polk the dealership in Sanger Texas has been working on a fix but has yet to come up with one. I have spoken with General Motors Representatives several time trying to resolve the problem without result. I also emailed the CEO last Friday and have heard nothing. There were no warning lights until seconds before failure.

Manufacturer: GMC
Mfg Campaign: 11418543
Notice Date: May 25, 2021
Recall Date: May 25, 2021
General Motors, Llc
Campaign: 11375790 Other
Nov 22, 2020
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

PROGRESSIVE PAUSE STARTS WHEN STARTING VEHICLE. AFTER A FEW WEEKS OF PAUSE STARTING VEHICLE HAD NO POWER AT ALL. TOWED IT TO DEALER THEY REPLACED A BAD BATTERY. PAUSE START CONTINUED AND AFTER 4-5 WEEKS VEHICLE WOULD NOT START. COULDN'T TURN PARK BREAK OFF. THERE WAS POWER (LIGHTS IN DASH CAME ONE) BUT DIDN'T START. VEHICLE PARKED AND ONLY AFTER SITTING UNUSED THIS HAPPENED BOTH TIMES. (1ST TIME NO START, HADN'T DRIVEN FOR 3 DAYS, END OF SUMMER WEATHER) (2ND NO START, SAT OVERNIGHT COOL WEATHER, BUT NO FREEZING. TOWED TO DEALER AND THEY FOUND NOTHING WRONG.

Corrective Action:

PROGRESSIVE PAUSE STARTS WHEN STARTING VEHICLE. AFTER A FEW WEEKS OF PAUSE STARTING VEHICLE HAD NO POWER AT ALL. TOWED IT TO DEALER THEY REPLACED A BAD BATTERY. PAUSE START CONTINUED AND AFTER 4-5 WEEKS VEHICLE WOULD NOT START. COULDN'T TURN PARK BREAK OFF. THERE WAS POWER (LIGHTS IN DASH CAME ONE) BUT DIDN'T START. VEHICLE PARKED AND ONLY AFTER SITTING UNUSED THIS HAPPENED BOTH TIMES. (1ST TIME NO START, HADN'T DRIVEN FOR 3 DAYS, END OF SUMMER WEATHER) (2ND NO START, SAT OVERNIGHT COOL WEATHER, BUT NO FREEZING. TOWED TO DEALER AND THEY FOUND NOTHING WRONG.

Additional Notes:

PROGRESSIVE PAUSE STARTS WHEN STARTING VEHICLE. AFTER A FEW WEEKS OF PAUSE STARTING VEHICLE HAD NO POWER AT ALL. TOWED IT TO DEALER THEY REPLACED A BAD BATTERY. PAUSE START CONTINUED AND AFTER 4-5 WEEKS VEHICLE WOULD NOT START. COULDN'T TURN PARK BREAK OFF. THERE WAS POWER (LIGHTS IN DASH CAME ONE) BUT DIDN'T START. VEHICLE PARKED AND ONLY AFTER SITTING UNUSED THIS HAPPENED BOTH TIMES. (1ST TIME NO START, HADN'T DRIVEN FOR 3 DAYS, END OF SUMMER WEATHER) (2ND NO START, SAT OVERNIGHT COOL WEATHER, BUT NO FREEZING. TOWED TO DEALER AND THEY FOUND NOTHING WRONG.

Manufacturer: GMC
Mfg Campaign: 11375790
Notice Date: Nov 22, 2020
Recall Date: Nov 22, 2020
General Motors, Llc
Campaign: 11341106 Other
Jul 23, 2020
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WHILE TOWING A FIFTH WHEEL CAMPER, THE EXHAUST WAS SO HOT IT MELTED THE CAMPER DIRECTLY BEHIND IT. WAS CAUGHT IN SIDE MIRROR BEFORE ANYTHING CAUGHT ON FIRE.

Corrective Action:

WHILE TOWING A FIFTH WHEEL CAMPER, THE EXHAUST WAS SO HOT IT MELTED THE CAMPER DIRECTLY BEHIND IT. WAS CAUGHT IN SIDE MIRROR BEFORE ANYTHING CAUGHT ON FIRE.

Additional Notes:

WHILE TOWING A FIFTH WHEEL CAMPER, THE EXHAUST WAS SO HOT IT MELTED THE CAMPER DIRECTLY BEHIND IT. WAS CAUGHT IN SIDE MIRROR BEFORE ANYTHING CAUGHT ON FIRE.

Manufacturer: GMC
Mfg Campaign: 11341106
Notice Date: Jul 23, 2020
Recall Date: Jul 23, 2020
General Motors, Llc
Campaign: 11288740 Other
Dec 12, 2019
Defect Description:

STEERING

Potential Consequences:

VEHICLE EXHIBITS STEERING WHEEL SHAKE / SHIMMY AT SPEEDS ABOVE 50MPH, SOMETIMES SEVERE. REPEATED ATTEMPTS AT REPAIR (CURRENTLY 4 DEALER VISITS), INCLUDING APPLICATION OF SERVICE BULLETIN 19-NA-240 DOES NOT CORRECT THE PROBLEM. GM HAS NOW INDICATED THIS IS A "NORMAL" CONDITION, AND WILL NOT AUTHORIZE FURTHER WARRANTY REIMBURSABLE LABOR FOR CORRECTION TO DEALER. THIS STEERING CONDITION AFFECTS SAFETY AS IT OCCURS IN VARYING SEVERITY AND WITH NO WARNING, ESPECIALLY DURING DRIVING OVER ROUGH PAVEMENT / BUMPS, AND HAS NEARLY LEAD TO A LOSS OF CONTROL OF THE TRUCK. THIS CONDITION WAS PRESENT AT DELIVERY OF TRUCK AT 221 MILES. TRUCK CURRENTLY HAS 1688 MILES.

Corrective Action:

VEHICLE EXHIBITS STEERING WHEEL SHAKE / SHIMMY AT SPEEDS ABOVE 50MPH, SOMETIMES SEVERE. REPEATED ATTEMPTS AT REPAIR (CURRENTLY 4 DEALER VISITS), INCLUDING APPLICATION OF SERVICE BULLETIN 19-NA-240 DOES NOT CORRECT THE PROBLEM. GM HAS NOW INDICATED THIS IS A "NORMAL" CONDITION, AND WILL NOT AUTHORIZE FURTHER WARRANTY REIMBURSABLE LABOR FOR CORRECTION TO DEALER. THIS STEERING CONDITION AFFECTS SAFETY AS IT OCCURS IN VARYING SEVERITY AND WITH NO WARNING, ESPECIALLY DURING DRIVING OVER ROUGH PAVEMENT / BUMPS, AND HAS NEARLY LEAD TO A LOSS OF CONTROL OF THE TRUCK. THIS CONDITION WAS PRESENT AT DELIVERY OF TRUCK AT 221 MILES. TRUCK CURRENTLY HAS 1688 MILES.

Additional Notes:

VEHICLE EXHIBITS STEERING WHEEL SHAKE / SHIMMY AT SPEEDS ABOVE 50MPH, SOMETIMES SEVERE. REPEATED ATTEMPTS AT REPAIR (CURRENTLY 4 DEALER VISITS), INCLUDING APPLICATION OF SERVICE BULLETIN 19-NA-240 DOES NOT CORRECT THE PROBLEM. GM HAS NOW INDICATED THIS IS A "NORMAL" CONDITION, AND WILL NOT AUTHORIZE FURTHER WARRANTY REIMBURSABLE LABOR FOR CORRECTION TO DEALER. THIS STEERING CONDITION AFFECTS SAFETY AS IT OCCURS IN VARYING SEVERITY AND WITH NO WARNING, ESPECIALLY DURING DRIVING OVER ROUGH PAVEMENT / BUMPS, AND HAS NEARLY LEAD TO A LOSS OF CONTROL OF THE TRUCK. THIS CONDITION WAS PRESENT AT DELIVERY OF TRUCK AT 221 MILES. TRUCK CURRENTLY HAS 1688 MILES.

Manufacturer: GMC
Mfg Campaign: 11288740
Notice Date: Dec 12, 2019
Recall Date: Dec 12, 2019
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