Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500, and Sierra 3500 vehicles with electronic brake control modules (EBCM) replaced during vehicle assembly. The bolts that attach the brake pressure modulator valve (BPMV) assembly may not be properly tightened, which could fail to seal the two sub-assemblies and allow water intrusion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212349181
Recall Date: Sep 29, 2021
Consumer Complaints
32 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was scrolling through menus to see the alert I looked up and smoke and flames were coming out of the engine. I attempted to extinguish with a fire extinguisher I had with me, but it was no use. The entire engine was engulfed, melting out, tires and windshield exploded from heat etc. Total loss. Vehicle was inspected by insurance co fire investigator, no origin confirmed due to extent of damage. Vehicle was offered to GMC for their inspection as it was partially under OEM warranty and I had an extended warranty from dealership, which I also notified. Extended would not do anything without the vehicle at GMC and diagnosis, which again, there is no engine etc so not repairable. GMC was to be in contact with insurance co. No status update received.
Corrective Action:
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was scrolling through menus to see the alert I looked up and smoke and flames were coming out of the engine. I attempted to extinguish with a fire extinguisher I had with me, but it was no use. The entire engine was engulfed, melting out, tires and windshield exploded from heat etc. Total loss. Vehicle was inspected by insurance co fire investigator, no origin confirmed due to extent of damage. Vehicle was offered to GMC for their inspection as it was partially under OEM warranty and I had an extended warranty from dealership, which I also notified. Extended would not do anything without the vehicle at GMC and diagnosis, which again, there is no engine etc so not repairable. GMC was to be in contact with insurance co. No status update received.
Additional Notes:
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was scrolling through menus to see the alert I looked up and smoke and flames were coming out of the engine. I attempted to extinguish with a fire extinguisher I had with me, but it was no use. The entire engine was engulfed, melting out, tires and windshield exploded from heat etc. Total loss. Vehicle was inspected by insurance co fire investigator, no origin confirmed due to extent of damage. Vehicle was offered to GMC for their inspection as it was partially under OEM warranty and I had an extended warranty from dealership, which I also notified. Extended would not do anything without the vehicle at GMC and diagnosis, which again, there is no engine etc so not repairable. GMC was to be in contact with insurance co. No status update received.
Mfg Campaign: 11674699
Recall Date: Jul 19, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was scrolling through menus to see the alert I looked up and smoke and flames were coming out of the engine. I attempted to extinguish with a fire extinguisher I had with me, but it was no use. The entire engine was engulfed, melting out, tires and windshield exploded from heat etc. Total loss. Vehicle was inspected by insurance co fire investigator, no origin confirmed due to extent of damage. Vehicle was offered to GMC for their inspection as it was partially under OEM warranty and I had an extended warranty from dealership, which I also notified. Extended would not do anything without the vehicle at GMC and diagnosis, which again, there is no engine etc so not repairable. GMC was to be in contact with insurance co. No status update received.
Corrective Action:
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was scrolling through menus to see the alert I looked up and smoke and flames were coming out of the engine. I attempted to extinguish with a fire extinguisher I had with me, but it was no use. The entire engine was engulfed, melting out, tires and windshield exploded from heat etc. Total loss. Vehicle was inspected by insurance co fire investigator, no origin confirmed due to extent of damage. Vehicle was offered to GMC for their inspection as it was partially under OEM warranty and I had an extended warranty from dealership, which I also notified. Extended would not do anything without the vehicle at GMC and diagnosis, which again, there is no engine etc so not repairable. GMC was to be in contact with insurance co. No status update received.
Additional Notes:
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was scrolling through menus to see the alert I looked up and smoke and flames were coming out of the engine. I attempted to extinguish with a fire extinguisher I had with me, but it was no use. The entire engine was engulfed, melting out, tires and windshield exploded from heat etc. Total loss. Vehicle was inspected by insurance co fire investigator, no origin confirmed due to extent of damage. Vehicle was offered to GMC for their inspection as it was partially under OEM warranty and I had an extended warranty from dealership, which I also notified. Extended would not do anything without the vehicle at GMC and diagnosis, which again, there is no engine etc so not repairable. GMC was to be in contact with insurance co. No status update received.
Mfg Campaign: 11674699
Recall Date: Jul 19, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was scrolling through menus to see the alert I looked up and smoke and flames were coming out of the engine. I attempted to extinguish with a fire extinguisher I had with me, but it was no use. The entire engine was engulfed, melting out, tires and windshield exploded from heat etc. Total loss. Vehicle was inspected by insurance co fire investigator, no origin confirmed due to extent of damage. Vehicle was offered to GMC for their inspection as it was partially under OEM warranty and I had an extended warranty from dealership, which I also notified. Extended would not do anything without the vehicle at GMC and diagnosis, which again, there is no engine etc so not repairable. GMC was to be in contact with insurance co. No status update received.
Corrective Action:
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was scrolling through menus to see the alert I looked up and smoke and flames were coming out of the engine. I attempted to extinguish with a fire extinguisher I had with me, but it was no use. The entire engine was engulfed, melting out, tires and windshield exploded from heat etc. Total loss. Vehicle was inspected by insurance co fire investigator, no origin confirmed due to extent of damage. Vehicle was offered to GMC for their inspection as it was partially under OEM warranty and I had an extended warranty from dealership, which I also notified. Extended would not do anything without the vehicle at GMC and diagnosis, which again, there is no engine etc so not repairable. GMC was to be in contact with insurance co. No status update received.
Additional Notes:
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was scrolling through menus to see the alert I looked up and smoke and flames were coming out of the engine. I attempted to extinguish with a fire extinguisher I had with me, but it was no use. The entire engine was engulfed, melting out, tires and windshield exploded from heat etc. Total loss. Vehicle was inspected by insurance co fire investigator, no origin confirmed due to extent of damage. Vehicle was offered to GMC for their inspection as it was partially under OEM warranty and I had an extended warranty from dealership, which I also notified. Extended would not do anything without the vehicle at GMC and diagnosis, which again, there is no engine etc so not repairable. GMC was to be in contact with insurance co. No status update received.
Mfg Campaign: 11674699
Recall Date: Jul 19, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My booster is leaking into the floor. I took it to the dealer and they said it was the booster and it needs to be replaced. This could make the truck lose its brakes and run into something or someone.
Corrective Action:
My booster is leaking into the floor. I took it to the dealer and they said it was the booster and it needs to be replaced. This could make the truck lose its brakes and run into something or someone.
Additional Notes:
My booster is leaking into the floor. I took it to the dealer and they said it was the booster and it needs to be replaced. This could make the truck lose its brakes and run into something or someone.
Mfg Campaign: 11674427
Recall Date: Jul 18, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
My booster is leaking into the floor. I took it to the dealer and they said it was the booster and it needs to be replaced. This could make the truck lose its brakes and run into something or someone.
Corrective Action:
My booster is leaking into the floor. I took it to the dealer and they said it was the booster and it needs to be replaced. This could make the truck lose its brakes and run into something or someone.
Additional Notes:
My booster is leaking into the floor. I took it to the dealer and they said it was the booster and it needs to be replaced. This could make the truck lose its brakes and run into something or someone.
Mfg Campaign: 11674427
Recall Date: Jul 18, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The recall has been performed over a year ago. The dealership failed to update their records, our company continues to receive notices that we need to have this recall completed.
Corrective Action:
The recall has been performed over a year ago. The dealership failed to update their records, our company continues to receive notices that we need to have this recall completed.
Additional Notes:
The recall has been performed over a year ago. The dealership failed to update their records, our company continues to receive notices that we need to have this recall completed.
Mfg Campaign: 11664549
Recall Date: Jun 3, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving home from work and my truck down shifted and rear wheels locked up, now it’s in limp in mode and will not shift.
Corrective Action:
I was driving home from work and my truck down shifted and rear wheels locked up, now it’s in limp in mode and will not shift.
Additional Notes:
I was driving home from work and my truck down shifted and rear wheels locked up, now it’s in limp in mode and will not shift.
Mfg Campaign: 11662855
Recall Date: May 23, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 GMC Sierra 2500. The contact stated while her husband was driving approximately 75-80 MPH, and the contact was in the front passenger's side seat, the vehicle lost motive power, and the infotainment system and instrument panel turned off unexpectedly. The contact's husband pressed the PUSH to START button, and the vehicle was able to be restarted. There was no warning light illuminated. The contact stated that while driving 70-75 MPH on one occasion, the vehicle shut off unintendedly. The contact exited the highway and pulled into a gas station. The contact stated that upon pressing the PUSH to START button, the vehicle restarted as needed. The contact stated that the failure recurred while driving on a third occasion; however, the vehicle was able to restart independently. The vehicle was taken to the dealer several times, but the dealer informed the contact that the failure could not be duplicated. The contact stated that the failure recurred. The vehicle was taken back to the dealer, where the battery was replaced; however, the failure persisted. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the vehicle was not covered under warranty. The manufacturer advised the contact to take the vehicle to the dealer while the failure was occurring; however, the contact stated that the failure was occurring intermittently. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,000.
Corrective Action:
The contact owns a 2022 GMC Sierra 2500. The contact stated while her husband was driving approximately 75-80 MPH, and the contact was in the front passenger's side seat, the vehicle lost motive power, and the infotainment system and instrument panel turned off unexpectedly. The contact's husband pressed the PUSH to START button, and the vehicle was able to be restarted. There was no warning light illuminated. The contact stated that while driving 70-75 MPH on one occasion, the vehicle shut off unintendedly. The contact exited the highway and pulled into a gas station. The contact stated that upon pressing the PUSH to START button, the vehicle restarted as needed. The contact stated that the failure recurred while driving on a third occasion; however, the vehicle was able to restart independently. The vehicle was taken to the dealer several times, but the dealer informed the contact that the failure could not be duplicated. The contact stated that the failure recurred. The vehicle was taken back to the dealer, where the battery was replaced; however, the failure persisted. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the vehicle was not covered under warranty. The manufacturer advised the contact to take the vehicle to the dealer while the failure was occurring; however, the contact stated that the failure was occurring intermittently. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,000.
Additional Notes:
The contact owns a 2022 GMC Sierra 2500. The contact stated while her husband was driving approximately 75-80 MPH, and the contact was in the front passenger's side seat, the vehicle lost motive power, and the infotainment system and instrument panel turned off unexpectedly. The contact's husband pressed the PUSH to START button, and the vehicle was able to be restarted. There was no warning light illuminated. The contact stated that while driving 70-75 MPH on one occasion, the vehicle shut off unintendedly. The contact exited the highway and pulled into a gas station. The contact stated that upon pressing the PUSH to START button, the vehicle restarted as needed. The contact stated that the failure recurred while driving on a third occasion; however, the vehicle was able to restart independently. The vehicle was taken to the dealer several times, but the dealer informed the contact that the failure could not be duplicated. The contact stated that the failure recurred. The vehicle was taken back to the dealer, where the battery was replaced; however, the failure persisted. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the vehicle was not covered under warranty. The manufacturer advised the contact to take the vehicle to the dealer while the failure was occurring; however, the contact stated that the failure was occurring intermittently. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,000.
Mfg Campaign: 11644104
Recall Date: Feb 21, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After taking my truck in for recall fixes. I received a message on my screen saying that I had 94 miles until I was limited to 65 mph. It said check DEF system. After taking it in the dealership charged me to fix the computer. Known defect yet they charge for it.
Corrective Action:
After taking my truck in for recall fixes. I received a message on my screen saying that I had 94 miles until I was limited to 65 mph. It said check DEF system. After taking it in the dealership charged me to fix the computer. Known defect yet they charge for it.
Additional Notes:
After taking my truck in for recall fixes. I received a message on my screen saying that I had 94 miles until I was limited to 65 mph. It said check DEF system. After taking it in the dealership charged me to fix the computer. Known defect yet they charge for it.
Mfg Campaign: 11638936
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The gmc trailering app will not read trailer tire pressure above 100psi. When trailer tires carry a safe psi amount above 100psi the trailering app will not be able to confirm if the trailer tire is low in pressure which could cause a massive wreck if driver did not know the trailer tire was going bad. Truck was taken to dealer, they tried to follow bulletin 22-NA-172 to have the pressure to read above 100psi. But they could not get it to work, I was told it was a trailering app issue and nothing they can do until GM takes the steps to fix the trailering app.
Corrective Action:
The gmc trailering app will not read trailer tire pressure above 100psi. When trailer tires carry a safe psi amount above 100psi the trailering app will not be able to confirm if the trailer tire is low in pressure which could cause a massive wreck if driver did not know the trailer tire was going bad. Truck was taken to dealer, they tried to follow bulletin 22-NA-172 to have the pressure to read above 100psi. But they could not get it to work, I was told it was a trailering app issue and nothing they can do until GM takes the steps to fix the trailering app.
Additional Notes:
The gmc trailering app will not read trailer tire pressure above 100psi. When trailer tires carry a safe psi amount above 100psi the trailering app will not be able to confirm if the trailer tire is low in pressure which could cause a massive wreck if driver did not know the trailer tire was going bad. Truck was taken to dealer, they tried to follow bulletin 22-NA-172 to have the pressure to read above 100psi. But they could not get it to work, I was told it was a trailering app issue and nothing they can do until GM takes the steps to fix the trailering app.
Mfg Campaign: 11637313
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Trailering a trailer with electric brakes. The vehicle intermittently reports connection issues where the brakes are temporarily disabled however the trailer lights are not effected. This leads to a period of time where there are no brakes on the trailer. Pretty confident we have eliminated the trailer as causing the issue.
Corrective Action:
Trailering a trailer with electric brakes. The vehicle intermittently reports connection issues where the brakes are temporarily disabled however the trailer lights are not effected. This leads to a period of time where there are no brakes on the trailer. Pretty confident we have eliminated the trailer as causing the issue.
Additional Notes:
Trailering a trailer with electric brakes. The vehicle intermittently reports connection issues where the brakes are temporarily disabled however the trailer lights are not effected. This leads to a period of time where there are no brakes on the trailer. Pretty confident we have eliminated the trailer as causing the issue.
Mfg Campaign: 11635488
Recall Date: Jan 12, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle will be in the park position and a warning on the dash will say shift to park not allowing you to shut off the vehicle. Jiggling the shifter sometimes works but often have to restart the vehicle numerous times to get the error message to not appear and be able to proceed with shutting off the vehicle
Corrective Action:
The vehicle will be in the park position and a warning on the dash will say shift to park not allowing you to shut off the vehicle. Jiggling the shifter sometimes works but often have to restart the vehicle numerous times to get the error message to not appear and be able to proceed with shutting off the vehicle
Additional Notes:
The vehicle will be in the park position and a warning on the dash will say shift to park not allowing you to shut off the vehicle. Jiggling the shifter sometimes works but often have to restart the vehicle numerous times to get the error message to not appear and be able to proceed with shutting off the vehicle
Mfg Campaign: 11632001
Recall Date: Dec 22, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 GMC Sierra 2500. The contact stated that while driving approximately 65 MPH, the warning message "transmission overheated" had suddenly displayed and an audible alarm activated. The vehicle was later towed to the local dealer who diagnosed that the transmission valve body assembly needed to be replaced. The transmission valve body assembly was replaced and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 18,334.
Corrective Action:
The contact owns a 2022 GMC Sierra 2500. The contact stated that while driving approximately 65 MPH, the warning message "transmission overheated" had suddenly displayed and an audible alarm activated. The vehicle was later towed to the local dealer who diagnosed that the transmission valve body assembly needed to be replaced. The transmission valve body assembly was replaced and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 18,334.
Additional Notes:
The contact owns a 2022 GMC Sierra 2500. The contact stated that while driving approximately 65 MPH, the warning message "transmission overheated" had suddenly displayed and an audible alarm activated. The vehicle was later towed to the local dealer who diagnosed that the transmission valve body assembly needed to be replaced. The transmission valve body assembly was replaced and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 18,334.
Mfg Campaign: 11619786
Recall Date: Oct 15, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AC will not run while truck is in idle. I was told by the dealer all GM trucks with the 6.6 gasoline engine this is a standard on them. this is a major safety issue when it becomes 100 F outside.
Corrective Action:
AC will not run while truck is in idle. I was told by the dealer all GM trucks with the 6.6 gasoline engine this is a standard on them. this is a major safety issue when it becomes 100 F outside.
Additional Notes:
AC will not run while truck is in idle. I was told by the dealer all GM trucks with the 6.6 gasoline engine this is a standard on them. this is a major safety issue when it becomes 100 F outside.
Mfg Campaign: 11602907
Recall Date: Jul 17, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Hello, I purchased a 2022 GMC Sierra AT4 2500 in August of 2022. I then purchased a 2022 Alliance Avenue 30RLS in September of 2022. The first time we took the Alliance Avenue out on a camping trip (October 2022), we had brake controller issues. The brake controller would suddenly disconnect and I would have an error on the screen saying that the controller was no longer connected, and the light would go off on the brake controller on the dashboard. At this point, we had no trailer brakes. This issue happened several times, and the controller would go offline and come back, sometimes within seconds, sometimes in minutes (up to 10+). Strangely, the lights and signals continued to work. After the trip, I brought the trailer back to our RV dealership where they inspected the brakes and said we were okay on that end. I then took the truck to a GMC Dealership who informed me that everything was good on their end... Next trip, same issue. Took the trailer to the RV dealership and they took the system down to the brake pads and said they didn't see anything, but they rerouted some brake wiring just in case. On the way home from the RV dealership, the brake controller continued to fail. Took the truck back to GMC, they found nothing. Had a 3rd party RV repair tech install a solar shutoff switch and replace the trailer side brake plug in pigtail to rule that out. The issue persisted. Took the truck to a Chevy Dealership, the found no issues. Took the trailer camping several times, same issue persisted, and we were in dangerous situations over the Colorado Mountains, having this fail multiple times over Eisenhower Pass and other mountain passes. Took the trailer back to the RV Dealership, they found nothing - took it to the Chevy Dealership, they replaced the truck bed plug-in. The issue persisted. The Chevy Dealership informed me there was a module replacement for the GMC 2500 2023-2024 trucks, but they could not do that for me.
Corrective Action:
Hello, I purchased a 2022 GMC Sierra AT4 2500 in August of 2022. I then purchased a 2022 Alliance Avenue 30RLS in September of 2022. The first time we took the Alliance Avenue out on a camping trip (October 2022), we had brake controller issues. The brake controller would suddenly disconnect and I would have an error on the screen saying that the controller was no longer connected, and the light would go off on the brake controller on the dashboard. At this point, we had no trailer brakes. This issue happened several times, and the controller would go offline and come back, sometimes within seconds, sometimes in minutes (up to 10+). Strangely, the lights and signals continued to work. After the trip, I brought the trailer back to our RV dealership where they inspected the brakes and said we were okay on that end. I then took the truck to a GMC Dealership who informed me that everything was good on their end... Next trip, same issue. Took the trailer to the RV dealership and they took the system down to the brake pads and said they didn't see anything, but they rerouted some brake wiring just in case. On the way home from the RV dealership, the brake controller continued to fail. Took the truck back to GMC, they found nothing. Had a 3rd party RV repair tech install a solar shutoff switch and replace the trailer side brake plug in pigtail to rule that out. The issue persisted. Took the truck to a Chevy Dealership, the found no issues. Took the trailer camping several times, same issue persisted, and we were in dangerous situations over the Colorado Mountains, having this fail multiple times over Eisenhower Pass and other mountain passes. Took the trailer back to the RV Dealership, they found nothing - took it to the Chevy Dealership, they replaced the truck bed plug-in. The issue persisted. The Chevy Dealership informed me there was a module replacement for the GMC 2500 2023-2024 trucks, but they could not do that for me.
Additional Notes:
Hello, I purchased a 2022 GMC Sierra AT4 2500 in August of 2022. I then purchased a 2022 Alliance Avenue 30RLS in September of 2022. The first time we took the Alliance Avenue out on a camping trip (October 2022), we had brake controller issues. The brake controller would suddenly disconnect and I would have an error on the screen saying that the controller was no longer connected, and the light would go off on the brake controller on the dashboard. At this point, we had no trailer brakes. This issue happened several times, and the controller would go offline and come back, sometimes within seconds, sometimes in minutes (up to 10+). Strangely, the lights and signals continued to work. After the trip, I brought the trailer back to our RV dealership where they inspected the brakes and said we were okay on that end. I then took the truck to a GMC Dealership who informed me that everything was good on their end... Next trip, same issue. Took the trailer to the RV dealership and they took the system down to the brake pads and said they didn't see anything, but they rerouted some brake wiring just in case. On the way home from the RV dealership, the brake controller continued to fail. Took the truck back to GMC, they found nothing. Had a 3rd party RV repair tech install a solar shutoff switch and replace the trailer side brake plug in pigtail to rule that out. The issue persisted. Took the truck to a Chevy Dealership, the found no issues. Took the trailer camping several times, same issue persisted, and we were in dangerous situations over the Colorado Mountains, having this fail multiple times over Eisenhower Pass and other mountain passes. Took the trailer back to the RV Dealership, they found nothing - took it to the Chevy Dealership, they replaced the truck bed plug-in. The issue persisted. The Chevy Dealership informed me there was a module replacement for the GMC 2500 2023-2024 trucks, but they could not do that for me.
Mfg Campaign: 11591754
Recall Date: May 31, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
[XXX]: After arriving home and parking in my driveway (plugged in the block heater that came installed from the factory), approximately 35 minutes later my neighbor rang the doorbell. She was yelling that my truck was on fire! The flames were starting to hit my eaves on my house. I put the fire out with my hose. The Sparks Fire Department had to pry open my hood to disconnect the batteries in order to stop the truck from lighting back on fire. The vehicle has been inspected by General Motors and turned over to their insurance. My insurance has also inspected the vehicle and stated they believe that the wiring to the block heater was faulty. There were no warning lamps, messages or other symptoms of the problem. This truck has 19,000 miles and is 1.5 years old (2022). How could this be turned over to GM's insurance and not under warranty? I have not had my truck for over 2 months now. I wonder how many of these trucks are lighting on fire? The truck is currently at the local dealership and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX]: After arriving home and parking in my driveway (plugged in the block heater that came installed from the factory), approximately 35 minutes later my neighbor rang the doorbell. She was yelling that my truck was on fire! The flames were starting to hit my eaves on my house. I put the fire out with my hose. The Sparks Fire Department had to pry open my hood to disconnect the batteries in order to stop the truck from lighting back on fire. The vehicle has been inspected by General Motors and turned over to their insurance. My insurance has also inspected the vehicle and stated they believe that the wiring to the block heater was faulty. There were no warning lamps, messages or other symptoms of the problem. This truck has 19,000 miles and is 1.5 years old (2022). How could this be turned over to GM's insurance and not under warranty? I have not had my truck for over 2 months now. I wonder how many of these trucks are lighting on fire? The truck is currently at the local dealership and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX]: After arriving home and parking in my driveway (plugged in the block heater that came installed from the factory), approximately 35 minutes later my neighbor rang the doorbell. She was yelling that my truck was on fire! The flames were starting to hit my eaves on my house. I put the fire out with my hose. The Sparks Fire Department had to pry open my hood to disconnect the batteries in order to stop the truck from lighting back on fire. The vehicle has been inspected by General Motors and turned over to their insurance. My insurance has also inspected the vehicle and stated they believe that the wiring to the block heater was faulty. There were no warning lamps, messages or other symptoms of the problem. This truck has 19,000 miles and is 1.5 years old (2022). How could this be turned over to GM's insurance and not under warranty? I have not had my truck for over 2 months now. I wonder how many of these trucks are lighting on fire? The truck is currently at the local dealership and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578378
Recall Date: Mar 20, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
[XXX]: After arriving home and parking in my driveway (plugged in the block heater that came installed from the factory), approximately 35 minutes later my neighbor rang the doorbell. She was yelling that my truck was on fire! The flames were starting to hit my eaves on my house. I put the fire out with my hose. The Sparks Fire Department had to pry open my hood to disconnect the batteries in order to stop the truck from lighting back on fire. The vehicle has been inspected by General Motors and turned over to their insurance. My insurance has also inspected the vehicle and stated they believe that the wiring to the block heater was faulty. There were no warning lamps, messages or other symptoms of the problem. This truck has 19,000 miles and is 1.5 years old (2022). How could this be turned over to GM's insurance and not under warranty? I have not had my truck for over 2 months now. I wonder how many of these trucks are lighting on fire? The truck is currently at the local dealership and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX]: After arriving home and parking in my driveway (plugged in the block heater that came installed from the factory), approximately 35 minutes later my neighbor rang the doorbell. She was yelling that my truck was on fire! The flames were starting to hit my eaves on my house. I put the fire out with my hose. The Sparks Fire Department had to pry open my hood to disconnect the batteries in order to stop the truck from lighting back on fire. The vehicle has been inspected by General Motors and turned over to their insurance. My insurance has also inspected the vehicle and stated they believe that the wiring to the block heater was faulty. There were no warning lamps, messages or other symptoms of the problem. This truck has 19,000 miles and is 1.5 years old (2022). How could this be turned over to GM's insurance and not under warranty? I have not had my truck for over 2 months now. I wonder how many of these trucks are lighting on fire? The truck is currently at the local dealership and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX]: After arriving home and parking in my driveway (plugged in the block heater that came installed from the factory), approximately 35 minutes later my neighbor rang the doorbell. She was yelling that my truck was on fire! The flames were starting to hit my eaves on my house. I put the fire out with my hose. The Sparks Fire Department had to pry open my hood to disconnect the batteries in order to stop the truck from lighting back on fire. The vehicle has been inspected by General Motors and turned over to their insurance. My insurance has also inspected the vehicle and stated they believe that the wiring to the block heater was faulty. There were no warning lamps, messages or other symptoms of the problem. This truck has 19,000 miles and is 1.5 years old (2022). How could this be turned over to GM's insurance and not under warranty? I have not had my truck for over 2 months now. I wonder how many of these trucks are lighting on fire? The truck is currently at the local dealership and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578378
Recall Date: Mar 20, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Trailer brake controller that is built into the truck intermittently works when towing a trailer. I will be towing down the road and all of a sudden I will get a warning on my gauge display that says “check trailer wiring” and the light that indicates that the trailer brakes are working goes out. Meanwhile, all of the lights on the trailer still work. After about one second, another message appears and says “trailer brakes connected” and the light on the brake controller comes back on. When this happens, the larger screen sometimes has a message that says “trailer brake gain recalled” but sometimes it says “brake gain not recalled”. When the message “check trailer wiring” comes on, the trailer brakes don’t work. The trailer brakes start working again when the message “trailer brakes connected” comes back on. You can feel this in the truck, especially when it goes off, on, off, on, etc while you are trying to slow down. You literally feel the truck surging as the brakes are intermittently being applied. I have taken the truck to a GMC dealership and they were not able to duplicate the issues since the issue only happens when the truck is hooked up to a trailer that has trailer brakes. I had a certified RV mechanic inspect the trailer brakes and they are working like they should. I hooked the same trailer up to a Ford F-250 and had zero issues. I hooked the same trailer back up to my GMC and immediately had the same issues. I am taking the truck and trailer to a different GMC dealership on March 11th to see if they can duplicate this and diagnose the problem. I called GM corporate customer service and they were basically no help. This is a big safety issue because the truck is not telling the trailer’s brakes to function like they are designed, which makes it much more difficult to slow down, especially going down hill. I have done a bunch of research on this problem and found numerous online forums on this topic, so I know I am not the only one experiencing this
Corrective Action:
Trailer brake controller that is built into the truck intermittently works when towing a trailer. I will be towing down the road and all of a sudden I will get a warning on my gauge display that says “check trailer wiring” and the light that indicates that the trailer brakes are working goes out. Meanwhile, all of the lights on the trailer still work. After about one second, another message appears and says “trailer brakes connected” and the light on the brake controller comes back on. When this happens, the larger screen sometimes has a message that says “trailer brake gain recalled” but sometimes it says “brake gain not recalled”. When the message “check trailer wiring” comes on, the trailer brakes don’t work. The trailer brakes start working again when the message “trailer brakes connected” comes back on. You can feel this in the truck, especially when it goes off, on, off, on, etc while you are trying to slow down. You literally feel the truck surging as the brakes are intermittently being applied. I have taken the truck to a GMC dealership and they were not able to duplicate the issues since the issue only happens when the truck is hooked up to a trailer that has trailer brakes. I had a certified RV mechanic inspect the trailer brakes and they are working like they should. I hooked the same trailer up to a Ford F-250 and had zero issues. I hooked the same trailer back up to my GMC and immediately had the same issues. I am taking the truck and trailer to a different GMC dealership on March 11th to see if they can duplicate this and diagnose the problem. I called GM corporate customer service and they were basically no help. This is a big safety issue because the truck is not telling the trailer’s brakes to function like they are designed, which makes it much more difficult to slow down, especially going down hill. I have done a bunch of research on this problem and found numerous online forums on this topic, so I know I am not the only one experiencing this
Additional Notes:
Trailer brake controller that is built into the truck intermittently works when towing a trailer. I will be towing down the road and all of a sudden I will get a warning on my gauge display that says “check trailer wiring” and the light that indicates that the trailer brakes are working goes out. Meanwhile, all of the lights on the trailer still work. After about one second, another message appears and says “trailer brakes connected” and the light on the brake controller comes back on. When this happens, the larger screen sometimes has a message that says “trailer brake gain recalled” but sometimes it says “brake gain not recalled”. When the message “check trailer wiring” comes on, the trailer brakes don’t work. The trailer brakes start working again when the message “trailer brakes connected” comes back on. You can feel this in the truck, especially when it goes off, on, off, on, etc while you are trying to slow down. You literally feel the truck surging as the brakes are intermittently being applied. I have taken the truck to a GMC dealership and they were not able to duplicate the issues since the issue only happens when the truck is hooked up to a trailer that has trailer brakes. I had a certified RV mechanic inspect the trailer brakes and they are working like they should. I hooked the same trailer up to a Ford F-250 and had zero issues. I hooked the same trailer back up to my GMC and immediately had the same issues. I am taking the truck and trailer to a different GMC dealership on March 11th to see if they can duplicate this and diagnose the problem. I called GM corporate customer service and they were basically no help. This is a big safety issue because the truck is not telling the trailer’s brakes to function like they are designed, which makes it much more difficult to slow down, especially going down hill. I have done a bunch of research on this problem and found numerous online forums on this topic, so I know I am not the only one experiencing this
Mfg Campaign: 11574990
Recall Date: Mar 1, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2022 Gmc siera 2500 Diesel Have code P20B9 And TailGate Opening By Itself
Corrective Action:
2022 Gmc siera 2500 Diesel Have code P20B9 And TailGate Opening By Itself
Additional Notes:
2022 Gmc siera 2500 Diesel Have code P20B9 And TailGate Opening By Itself
Mfg Campaign: 11567411
Recall Date: Jan 24, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2022 Gmc siera 2500 Diesel Have code P20B9 And TailGate Opening By Itself
Corrective Action:
2022 Gmc siera 2500 Diesel Have code P20B9 And TailGate Opening By Itself
Additional Notes:
2022 Gmc siera 2500 Diesel Have code P20B9 And TailGate Opening By Itself
Mfg Campaign: 11567411
Recall Date: Jan 24, 2024
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