Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
Consumer Complaints
227 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Component or system failure: Complete failure of the headlights and interior lighting, including the dashboard after post remote start - ignition on. Safety risk: Headlights and other interior lighting would not activate leaving the vehicle completely dark. The only remedy was to completely restart the vehicle. Reproduced?: No. The vehicle is brand new with less than 100 miles. Inspected?: No warning messages: there were unpresented in the DIC. However, the vehicle also would not shift from drive.
Corrective Action:
Component or system failure: Complete failure of the headlights and interior lighting, including the dashboard after post remote start - ignition on. Safety risk: Headlights and other interior lighting would not activate leaving the vehicle completely dark. The only remedy was to completely restart the vehicle. Reproduced?: No. The vehicle is brand new with less than 100 miles. Inspected?: No warning messages: there were unpresented in the DIC. However, the vehicle also would not shift from drive.
Additional Notes:
Component or system failure: Complete failure of the headlights and interior lighting, including the dashboard after post remote start - ignition on. Safety risk: Headlights and other interior lighting would not activate leaving the vehicle completely dark. The only remedy was to completely restart the vehicle. Reproduced?: No. The vehicle is brand new with less than 100 miles. Inspected?: No warning messages: there were unpresented in the DIC. However, the vehicle also would not shift from drive.
Mfg Campaign: 11578846
Recall Date: Mar 22, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment systems audio while driving decreases so much that you have to increase the volume to hear it and then will randomly increase to the correct volume level without warning and then decrease again.
Corrective Action:
The infotainment systems audio while driving decreases so much that you have to increase the volume to hear it and then will randomly increase to the correct volume level without warning and then decrease again.
Additional Notes:
The infotainment systems audio while driving decreases so much that you have to increase the volume to hear it and then will randomly increase to the correct volume level without warning and then decrease again.
Mfg Campaign: 11577863
Recall Date: Mar 17, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The infotainment systems audio while driving decreases so much that you have to increase the volume to hear it and then will randomly increase to the correct volume level without warning and then decrease again.
Corrective Action:
The infotainment systems audio while driving decreases so much that you have to increase the volume to hear it and then will randomly increase to the correct volume level without warning and then decrease again.
Additional Notes:
The infotainment systems audio while driving decreases so much that you have to increase the volume to hear it and then will randomly increase to the correct volume level without warning and then decrease again.
Mfg Campaign: 11577863
Recall Date: Mar 17, 2024
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Purchased 2024 GMC Sierra 1500 Pro 2/28/2024 with 6 miles on it. Drove vehicle home (20 miles). Picked up and dropped off Grand Daughter from school. Proceeded to my Mom's house and took her for a ride then came home. Next afternoon went to take out garbage and noticed puddle by passenger rear tire. Got under truck and found shock to be completely wet. Called Dealer and made appointment to bring truck in next morning. Brought truck in next day and Dealer confirmed that shock was blown. Shock is not in stock but was ordered. Currently waiting for delivery to set up appointment to replace shock (Only the one that is blown of course). Truck now has 108 miles. 60 of those miles are driving from, back to and back home from the dealer. Now it sits with cardboard under it and once repaired, I have the bonus of scrubbing multiple oil slicks off of my driveway. Glad I wasn't towing or carrying a payload...
Corrective Action:
Purchased 2024 GMC Sierra 1500 Pro 2/28/2024 with 6 miles on it. Drove vehicle home (20 miles). Picked up and dropped off Grand Daughter from school. Proceeded to my Mom's house and took her for a ride then came home. Next afternoon went to take out garbage and noticed puddle by passenger rear tire. Got under truck and found shock to be completely wet. Called Dealer and made appointment to bring truck in next morning. Brought truck in next day and Dealer confirmed that shock was blown. Shock is not in stock but was ordered. Currently waiting for delivery to set up appointment to replace shock (Only the one that is blown of course). Truck now has 108 miles. 60 of those miles are driving from, back to and back home from the dealer. Now it sits with cardboard under it and once repaired, I have the bonus of scrubbing multiple oil slicks off of my driveway. Glad I wasn't towing or carrying a payload...
Additional Notes:
Purchased 2024 GMC Sierra 1500 Pro 2/28/2024 with 6 miles on it. Drove vehicle home (20 miles). Picked up and dropped off Grand Daughter from school. Proceeded to my Mom's house and took her for a ride then came home. Next afternoon went to take out garbage and noticed puddle by passenger rear tire. Got under truck and found shock to be completely wet. Called Dealer and made appointment to bring truck in next morning. Brought truck in next day and Dealer confirmed that shock was blown. Shock is not in stock but was ordered. Currently waiting for delivery to set up appointment to replace shock (Only the one that is blown of course). Truck now has 108 miles. 60 of those miles are driving from, back to and back home from the dealer. Now it sits with cardboard under it and once repaired, I have the bonus of scrubbing multiple oil slicks off of my driveway. Glad I wasn't towing or carrying a payload...
Mfg Campaign: 11575182
Recall Date: Mar 3, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
UNKOWN. It came like that. I took the truck to the dealership to be inspected and I was told that it was a manufacturing problem.
Corrective Action:
UNKOWN. It came like that. I took the truck to the dealership to be inspected and I was told that it was a manufacturing problem.
Additional Notes:
UNKOWN. It came like that. I took the truck to the dealership to be inspected and I was told that it was a manufacturing problem.
Mfg Campaign: 11573799
Recall Date: Feb 24, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2024 GMC Sierra 1500. The contact stated while reversing in a rural area, the back-over prevention camera failed to display an image. The vehicle was taken to the local dealer who stated the vehicle was operating as designed. The vehicle was not repaired. The contact independently added lights to the rear of the vehicle however, the failure persisted. The contact referenced NHTSA Campaign Number: 22V709000 (Back Over Prevention) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure and explained that the supplier was changed in 2023 and the camera was operating as designed. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2024 GMC Sierra 1500. The contact stated while reversing in a rural area, the back-over prevention camera failed to display an image. The vehicle was taken to the local dealer who stated the vehicle was operating as designed. The vehicle was not repaired. The contact independently added lights to the rear of the vehicle however, the failure persisted. The contact referenced NHTSA Campaign Number: 22V709000 (Back Over Prevention) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure and explained that the supplier was changed in 2023 and the camera was operating as designed. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2024 GMC Sierra 1500. The contact stated while reversing in a rural area, the back-over prevention camera failed to display an image. The vehicle was taken to the local dealer who stated the vehicle was operating as designed. The vehicle was not repaired. The contact independently added lights to the rear of the vehicle however, the failure persisted. The contact referenced NHTSA Campaign Number: 22V709000 (Back Over Prevention) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure and explained that the supplier was changed in 2023 and the camera was operating as designed. The failure mileage was approximately 12,000.
Mfg Campaign: 11570814
Recall Date: Feb 8, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The driver's side floor mat will not stay in place because the device that is supposed to hold it in place is broken. The floor mat is now able to move forward and interfere with the function of the brake and/or accelerator. Both the dealership (Castle Rock GMC, Colorado) and GMC Customer Care (Case #: 91-11325687695) have ignored all requests to address this and other issues. I have also written letters to GMC Corporate and the Castle Rock GMC General Manager, both of which were also ignored.
Corrective Action:
The driver's side floor mat will not stay in place because the device that is supposed to hold it in place is broken. The floor mat is now able to move forward and interfere with the function of the brake and/or accelerator. Both the dealership (Castle Rock GMC, Colorado) and GMC Customer Care (Case #: 91-11325687695) have ignored all requests to address this and other issues. I have also written letters to GMC Corporate and the Castle Rock GMC General Manager, both of which were also ignored.
Additional Notes:
The driver's side floor mat will not stay in place because the device that is supposed to hold it in place is broken. The floor mat is now able to move forward and interfere with the function of the brake and/or accelerator. Both the dealership (Castle Rock GMC, Colorado) and GMC Customer Care (Case #: 91-11325687695) have ignored all requests to address this and other issues. I have also written letters to GMC Corporate and the Castle Rock GMC General Manager, both of which were also ignored.
Mfg Campaign: 11569113
Recall Date: Jan 31, 2024
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