Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017 Chevrolet Silverado 1500, and GMC Sierra 1500 trucks. The owner's manual for the affected vehicles may be missing instructions on how to use the tether anchorage and child restraint anchorage systems. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17307
Recall Date: Aug 3, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
427 ComplaintsGeneral Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY NEW 2017 GMC SIERRA VIBRATES BADLY AT ALL SPEEDS ABOVE 40 MPH. THE SHAKE IN THE STEERING WHEEL CAUSES MY HANDS TO GO NUMB AND IS A SAFETY ISSUE. I HAVE INFORMED GM OF THIS AND HAD IT REPAIRED 3 TIMES. THIS DIDN'T CORRECT THE ISSUE AND GM IS STATING THE VEHICLE IS "OPERATING AS DESIGNED" AND WILL NOT DO ANY FURTHER REPAIRS. IT IS HARD TO BELIEVE THAT IN THIS DAY AND AGE A VEHICLE IS DESIGNED TO HAVE A CONSTANT VIBRATION. THIS ISSUE HAS BEEN GOING ON SINCE MODEL YEAR 2014 AND GM WILL NOT ACKNOWLEDGE OR CORRECT THE ISSUE. IT IS GOING TO TAKE SOMEONE'S SERIOUS BODILY INJURY OR DEATH FOR THEM TO LOOK INTO THE PROBLEM. PLEASE OPEN AN INVESTIGATION INTO ALL GM HALF TON TRUCKS FROM MODEL YEAR 2014 THROUGH 2017.
Corrective Action:
MY NEW 2017 GMC SIERRA VIBRATES BADLY AT ALL SPEEDS ABOVE 40 MPH. THE SHAKE IN THE STEERING WHEEL CAUSES MY HANDS TO GO NUMB AND IS A SAFETY ISSUE. I HAVE INFORMED GM OF THIS AND HAD IT REPAIRED 3 TIMES. THIS DIDN'T CORRECT THE ISSUE AND GM IS STATING THE VEHICLE IS "OPERATING AS DESIGNED" AND WILL NOT DO ANY FURTHER REPAIRS. IT IS HARD TO BELIEVE THAT IN THIS DAY AND AGE A VEHICLE IS DESIGNED TO HAVE A CONSTANT VIBRATION. THIS ISSUE HAS BEEN GOING ON SINCE MODEL YEAR 2014 AND GM WILL NOT ACKNOWLEDGE OR CORRECT THE ISSUE. IT IS GOING TO TAKE SOMEONE'S SERIOUS BODILY INJURY OR DEATH FOR THEM TO LOOK INTO THE PROBLEM. PLEASE OPEN AN INVESTIGATION INTO ALL GM HALF TON TRUCKS FROM MODEL YEAR 2014 THROUGH 2017.
Additional Notes:
MY NEW 2017 GMC SIERRA VIBRATES BADLY AT ALL SPEEDS ABOVE 40 MPH. THE SHAKE IN THE STEERING WHEEL CAUSES MY HANDS TO GO NUMB AND IS A SAFETY ISSUE. I HAVE INFORMED GM OF THIS AND HAD IT REPAIRED 3 TIMES. THIS DIDN'T CORRECT THE ISSUE AND GM IS STATING THE VEHICLE IS "OPERATING AS DESIGNED" AND WILL NOT DO ANY FURTHER REPAIRS. IT IS HARD TO BELIEVE THAT IN THIS DAY AND AGE A VEHICLE IS DESIGNED TO HAVE A CONSTANT VIBRATION. THIS ISSUE HAS BEEN GOING ON SINCE MODEL YEAR 2014 AND GM WILL NOT ACKNOWLEDGE OR CORRECT THE ISSUE. IT IS GOING TO TAKE SOMEONE'S SERIOUS BODILY INJURY OR DEATH FOR THEM TO LOOK INTO THE PROBLEM. PLEASE OPEN AN INVESTIGATION INTO ALL GM HALF TON TRUCKS FROM MODEL YEAR 2014 THROUGH 2017.
Mfg Campaign: 10992896
Recall Date: Jun 2, 2017
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
MY NEW 2017 GMC SIERRA VIBRATES BADLY AT ALL SPEEDS ABOVE 40 MPH. THE SHAKE IN THE STEERING WHEEL CAUSES MY HANDS TO GO NUMB AND IS A SAFETY ISSUE. I HAVE INFORMED GM OF THIS AND HAD IT REPAIRED 3 TIMES. THIS DIDN'T CORRECT THE ISSUE AND GM IS STATING THE VEHICLE IS "OPERATING AS DESIGNED" AND WILL NOT DO ANY FURTHER REPAIRS. IT IS HARD TO BELIEVE THAT IN THIS DAY AND AGE A VEHICLE IS DESIGNED TO HAVE A CONSTANT VIBRATION. THIS ISSUE HAS BEEN GOING ON SINCE MODEL YEAR 2014 AND GM WILL NOT ACKNOWLEDGE OR CORRECT THE ISSUE. IT IS GOING TO TAKE SOMEONE'S SERIOUS BODILY INJURY OR DEATH FOR THEM TO LOOK INTO THE PROBLEM. PLEASE OPEN AN INVESTIGATION INTO ALL GM HALF TON TRUCKS FROM MODEL YEAR 2014 THROUGH 2017.
Corrective Action:
MY NEW 2017 GMC SIERRA VIBRATES BADLY AT ALL SPEEDS ABOVE 40 MPH. THE SHAKE IN THE STEERING WHEEL CAUSES MY HANDS TO GO NUMB AND IS A SAFETY ISSUE. I HAVE INFORMED GM OF THIS AND HAD IT REPAIRED 3 TIMES. THIS DIDN'T CORRECT THE ISSUE AND GM IS STATING THE VEHICLE IS "OPERATING AS DESIGNED" AND WILL NOT DO ANY FURTHER REPAIRS. IT IS HARD TO BELIEVE THAT IN THIS DAY AND AGE A VEHICLE IS DESIGNED TO HAVE A CONSTANT VIBRATION. THIS ISSUE HAS BEEN GOING ON SINCE MODEL YEAR 2014 AND GM WILL NOT ACKNOWLEDGE OR CORRECT THE ISSUE. IT IS GOING TO TAKE SOMEONE'S SERIOUS BODILY INJURY OR DEATH FOR THEM TO LOOK INTO THE PROBLEM. PLEASE OPEN AN INVESTIGATION INTO ALL GM HALF TON TRUCKS FROM MODEL YEAR 2014 THROUGH 2017.
Additional Notes:
MY NEW 2017 GMC SIERRA VIBRATES BADLY AT ALL SPEEDS ABOVE 40 MPH. THE SHAKE IN THE STEERING WHEEL CAUSES MY HANDS TO GO NUMB AND IS A SAFETY ISSUE. I HAVE INFORMED GM OF THIS AND HAD IT REPAIRED 3 TIMES. THIS DIDN'T CORRECT THE ISSUE AND GM IS STATING THE VEHICLE IS "OPERATING AS DESIGNED" AND WILL NOT DO ANY FURTHER REPAIRS. IT IS HARD TO BELIEVE THAT IN THIS DAY AND AGE A VEHICLE IS DESIGNED TO HAVE A CONSTANT VIBRATION. THIS ISSUE HAS BEEN GOING ON SINCE MODEL YEAR 2014 AND GM WILL NOT ACKNOWLEDGE OR CORRECT THE ISSUE. IT IS GOING TO TAKE SOMEONE'S SERIOUS BODILY INJURY OR DEATH FOR THEM TO LOOK INTO THE PROBLEM. PLEASE OPEN AN INVESTIGATION INTO ALL GM HALF TON TRUCKS FROM MODEL YEAR 2014 THROUGH 2017.
Mfg Campaign: 10992896
Recall Date: Jun 2, 2017
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
MY NEW 2017 GMC SIERRA VIBRATES BADLY AT ALL SPEEDS ABOVE 40 MPH. THE SHAKE IN THE STEERING WHEEL CAUSES MY HANDS TO GO NUMB AND IS A SAFETY ISSUE. I HAVE INFORMED GM OF THIS AND HAD IT REPAIRED 3 TIMES. THIS DIDN'T CORRECT THE ISSUE AND GM IS STATING THE VEHICLE IS "OPERATING AS DESIGNED" AND WILL NOT DO ANY FURTHER REPAIRS. IT IS HARD TO BELIEVE THAT IN THIS DAY AND AGE A VEHICLE IS DESIGNED TO HAVE A CONSTANT VIBRATION. THIS ISSUE HAS BEEN GOING ON SINCE MODEL YEAR 2014 AND GM WILL NOT ACKNOWLEDGE OR CORRECT THE ISSUE. IT IS GOING TO TAKE SOMEONE'S SERIOUS BODILY INJURY OR DEATH FOR THEM TO LOOK INTO THE PROBLEM. PLEASE OPEN AN INVESTIGATION INTO ALL GM HALF TON TRUCKS FROM MODEL YEAR 2014 THROUGH 2017.
Corrective Action:
MY NEW 2017 GMC SIERRA VIBRATES BADLY AT ALL SPEEDS ABOVE 40 MPH. THE SHAKE IN THE STEERING WHEEL CAUSES MY HANDS TO GO NUMB AND IS A SAFETY ISSUE. I HAVE INFORMED GM OF THIS AND HAD IT REPAIRED 3 TIMES. THIS DIDN'T CORRECT THE ISSUE AND GM IS STATING THE VEHICLE IS "OPERATING AS DESIGNED" AND WILL NOT DO ANY FURTHER REPAIRS. IT IS HARD TO BELIEVE THAT IN THIS DAY AND AGE A VEHICLE IS DESIGNED TO HAVE A CONSTANT VIBRATION. THIS ISSUE HAS BEEN GOING ON SINCE MODEL YEAR 2014 AND GM WILL NOT ACKNOWLEDGE OR CORRECT THE ISSUE. IT IS GOING TO TAKE SOMEONE'S SERIOUS BODILY INJURY OR DEATH FOR THEM TO LOOK INTO THE PROBLEM. PLEASE OPEN AN INVESTIGATION INTO ALL GM HALF TON TRUCKS FROM MODEL YEAR 2014 THROUGH 2017.
Additional Notes:
MY NEW 2017 GMC SIERRA VIBRATES BADLY AT ALL SPEEDS ABOVE 40 MPH. THE SHAKE IN THE STEERING WHEEL CAUSES MY HANDS TO GO NUMB AND IS A SAFETY ISSUE. I HAVE INFORMED GM OF THIS AND HAD IT REPAIRED 3 TIMES. THIS DIDN'T CORRECT THE ISSUE AND GM IS STATING THE VEHICLE IS "OPERATING AS DESIGNED" AND WILL NOT DO ANY FURTHER REPAIRS. IT IS HARD TO BELIEVE THAT IN THIS DAY AND AGE A VEHICLE IS DESIGNED TO HAVE A CONSTANT VIBRATION. THIS ISSUE HAS BEEN GOING ON SINCE MODEL YEAR 2014 AND GM WILL NOT ACKNOWLEDGE OR CORRECT THE ISSUE. IT IS GOING TO TAKE SOMEONE'S SERIOUS BODILY INJURY OR DEATH FOR THEM TO LOOK INTO THE PROBLEM. PLEASE OPEN AN INVESTIGATION INTO ALL GM HALF TON TRUCKS FROM MODEL YEAR 2014 THROUGH 2017.
Mfg Campaign: 10992896
Recall Date: Jun 2, 2017
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
HEAVY VIBRATION BETWEEN 1200 RPM AND 1500 RPM ANYWHERE BELOW 45 MPH AND ABOVE 70 MPH
Corrective Action:
HEAVY VIBRATION BETWEEN 1200 RPM AND 1500 RPM ANYWHERE BELOW 45 MPH AND ABOVE 70 MPH
Additional Notes:
HEAVY VIBRATION BETWEEN 1200 RPM AND 1500 RPM ANYWHERE BELOW 45 MPH AND ABOVE 70 MPH
Mfg Campaign: 10978630
Recall Date: Apr 15, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
HEAVY VIBRATION BETWEEN 1200 RPM AND 1500 RPM ANYWHERE BELOW 45 MPH AND ABOVE 70 MPH
Corrective Action:
HEAVY VIBRATION BETWEEN 1200 RPM AND 1500 RPM ANYWHERE BELOW 45 MPH AND ABOVE 70 MPH
Additional Notes:
HEAVY VIBRATION BETWEEN 1200 RPM AND 1500 RPM ANYWHERE BELOW 45 MPH AND ABOVE 70 MPH
Mfg Campaign: 10978630
Recall Date: Apr 15, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE WHICH HAS UNDER SEVEN HUNDRED MILES ON IT DOES THE FOLLOWING: WHEN I TRY TO ACCELERATE THE VEHICLE STARTS TO MISFIRE, STARTS TO CHUG AND JERK, IT STARTS TO HESITATE AND BECOMES ROUGH. WHEN I CALLED GMC SERVICE DEPARTMENT I WAS TOLD THERE WAS A CODE FOR THIS PROBLEM #PIP5457B BUT THAT CURRENTLY THERE IS NO KNOWN REASON AND NO KNOWN REPAIR AND NO KNOWN COMPUTER CODE TO REPAIR THE PROBLEM. I TRIED TO MERGE ONTO THE INTERSTATE HIGHWAY AND NEEDED TO SPEED UP BUT THE TRUCK STARTED TO LURCH; I NEARLY GOT REAR ENDED. I CAN'T DRIVE UP A HILL IN THE CITY OR ON THE INTERSTATE AND KEEP UP WITH THE FLOW OF TRAFFIC BECAUSE THE TRANSMISSION STARTS TO SPUTTER. MY WIFE AND I ARE AFRAID TO DRIVE THIS VEHICLE. WE JUST PAID NEARLY $49,000 FOR THIS GMC SIERRA 2017 AND ONLY OWNED IT FOR ONE WEEK WHEN THIS STARTED TO HAPPEN. IT DOES THIS ALL THE TIME. VERY DANGEROUS!
Corrective Action:
THE VEHICLE WHICH HAS UNDER SEVEN HUNDRED MILES ON IT DOES THE FOLLOWING: WHEN I TRY TO ACCELERATE THE VEHICLE STARTS TO MISFIRE, STARTS TO CHUG AND JERK, IT STARTS TO HESITATE AND BECOMES ROUGH. WHEN I CALLED GMC SERVICE DEPARTMENT I WAS TOLD THERE WAS A CODE FOR THIS PROBLEM #PIP5457B BUT THAT CURRENTLY THERE IS NO KNOWN REASON AND NO KNOWN REPAIR AND NO KNOWN COMPUTER CODE TO REPAIR THE PROBLEM. I TRIED TO MERGE ONTO THE INTERSTATE HIGHWAY AND NEEDED TO SPEED UP BUT THE TRUCK STARTED TO LURCH; I NEARLY GOT REAR ENDED. I CAN'T DRIVE UP A HILL IN THE CITY OR ON THE INTERSTATE AND KEEP UP WITH THE FLOW OF TRAFFIC BECAUSE THE TRANSMISSION STARTS TO SPUTTER. MY WIFE AND I ARE AFRAID TO DRIVE THIS VEHICLE. WE JUST PAID NEARLY $49,000 FOR THIS GMC SIERRA 2017 AND ONLY OWNED IT FOR ONE WEEK WHEN THIS STARTED TO HAPPEN. IT DOES THIS ALL THE TIME. VERY DANGEROUS!
Additional Notes:
THE VEHICLE WHICH HAS UNDER SEVEN HUNDRED MILES ON IT DOES THE FOLLOWING: WHEN I TRY TO ACCELERATE THE VEHICLE STARTS TO MISFIRE, STARTS TO CHUG AND JERK, IT STARTS TO HESITATE AND BECOMES ROUGH. WHEN I CALLED GMC SERVICE DEPARTMENT I WAS TOLD THERE WAS A CODE FOR THIS PROBLEM #PIP5457B BUT THAT CURRENTLY THERE IS NO KNOWN REASON AND NO KNOWN REPAIR AND NO KNOWN COMPUTER CODE TO REPAIR THE PROBLEM. I TRIED TO MERGE ONTO THE INTERSTATE HIGHWAY AND NEEDED TO SPEED UP BUT THE TRUCK STARTED TO LURCH; I NEARLY GOT REAR ENDED. I CAN'T DRIVE UP A HILL IN THE CITY OR ON THE INTERSTATE AND KEEP UP WITH THE FLOW OF TRAFFIC BECAUSE THE TRANSMISSION STARTS TO SPUTTER. MY WIFE AND I ARE AFRAID TO DRIVE THIS VEHICLE. WE JUST PAID NEARLY $49,000 FOR THIS GMC SIERRA 2017 AND ONLY OWNED IT FOR ONE WEEK WHEN THIS STARTED TO HAPPEN. IT DOES THIS ALL THE TIME. VERY DANGEROUS!
Mfg Campaign: 10953974
Recall Date: Feb 11, 2017
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
AIRBAG DID NOT DEPLOY DURING HIGH SPEED ACCIDENT BUT CHEMICAL FILLED THE CAB. SERVICE AIRBAG MESSAGE WAS THEN DISPLAYED AND A NOTIFICATION FROM ONSTAR RECEIVED INDICATING AIRBAG SERVICE NEEDED.
Corrective Action:
AIRBAG DID NOT DEPLOY DURING HIGH SPEED ACCIDENT BUT CHEMICAL FILLED THE CAB. SERVICE AIRBAG MESSAGE WAS THEN DISPLAYED AND A NOTIFICATION FROM ONSTAR RECEIVED INDICATING AIRBAG SERVICE NEEDED.
Additional Notes:
AIRBAG DID NOT DEPLOY DURING HIGH SPEED ACCIDENT BUT CHEMICAL FILLED THE CAB. SERVICE AIRBAG MESSAGE WAS THEN DISPLAYED AND A NOTIFICATION FROM ONSTAR RECEIVED INDICATING AIRBAG SERVICE NEEDED.
Mfg Campaign: 10944223
Recall Date: Jan 10, 2017
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