Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017 Chevrolet Silverado 1500, and GMC Sierra 1500 trucks. The owner's manual for the affected vehicles may be missing instructions on how to use the tether anchorage and child restraint anchorage systems. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17307
Recall Date: Aug 3, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
427 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Cold start after vehicle sits for a while vehicle shark bites and stutters. When you try and drive vehicle before it’s been warmed up significantly. It’s a safety concern because it feels very danger and could cause an accident. Alamo At caused my truck to stall out the other day with my children in it and a large accident. Dealership is dismissed my concern and says it’s normal gmc defects that I have to deal with. I will sue GMC if I have to.
Corrective Action:
Cold start after vehicle sits for a while vehicle shark bites and stutters. When you try and drive vehicle before it’s been warmed up significantly. It’s a safety concern because it feels very danger and could cause an accident. Alamo At caused my truck to stall out the other day with my children in it and a large accident. Dealership is dismissed my concern and says it’s normal gmc defects that I have to deal with. I will sue GMC if I have to.
Additional Notes:
Cold start after vehicle sits for a while vehicle shark bites and stutters. When you try and drive vehicle before it’s been warmed up significantly. It’s a safety concern because it feels very danger and could cause an accident. Alamo At caused my truck to stall out the other day with my children in it and a large accident. Dealership is dismissed my concern and says it’s normal gmc defects that I have to deal with. I will sue GMC if I have to.
Mfg Campaign: 11478493
Recall Date: Aug 9, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Cold start after vehicle sits for a while vehicle shark bites and stutters. When you try and drive vehicle before it’s been warmed up significantly. It’s a safety concern because it feels very danger and could cause an accident. Alamo At caused my truck to stall out the other day with my children in it and a large accident. Dealership is dismissed my concern and says it’s normal gmc defects that I have to deal with. I will sue GMC if I have to.
Corrective Action:
Cold start after vehicle sits for a while vehicle shark bites and stutters. When you try and drive vehicle before it’s been warmed up significantly. It’s a safety concern because it feels very danger and could cause an accident. Alamo At caused my truck to stall out the other day with my children in it and a large accident. Dealership is dismissed my concern and says it’s normal gmc defects that I have to deal with. I will sue GMC if I have to.
Additional Notes:
Cold start after vehicle sits for a while vehicle shark bites and stutters. When you try and drive vehicle before it’s been warmed up significantly. It’s a safety concern because it feels very danger and could cause an accident. Alamo At caused my truck to stall out the other day with my children in it and a large accident. Dealership is dismissed my concern and says it’s normal gmc defects that I have to deal with. I will sue GMC if I have to.
Mfg Campaign: 11478493
Recall Date: Aug 9, 2022
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This complaint is about the automatic extending/retracting foot steps on my GMC Sierra. The step is supposed to extend outwards when the door is opened and retract back under the truck when the door is closed. Instead, when the door is opened the step extends and at random will retract back inwards. Aside from being annoying this is actually dangerous as the other day i was exiting my truck with one foot on the step and the other reaching down to the ground when the step started retracting. The foot on the step was pulled under the truck and got stuck in the step. This threw me off balance and the other foot hit the ground at an angle and twisted my ankle. I called a local gmc dealership about it and they said they have seen a lot of trucks come in lately with the same issue and would have to replace the entire step for $1800. I brought it to an independent shop and they cleaned and greased the hinges so it happens less often now but it is still a problem. There are no warning lights or messages on the vehicle. It will also extend and retract at random when the truck is parked and off. This began happening around March of this year.
Corrective Action:
This complaint is about the automatic extending/retracting foot steps on my GMC Sierra. The step is supposed to extend outwards when the door is opened and retract back under the truck when the door is closed. Instead, when the door is opened the step extends and at random will retract back inwards. Aside from being annoying this is actually dangerous as the other day i was exiting my truck with one foot on the step and the other reaching down to the ground when the step started retracting. The foot on the step was pulled under the truck and got stuck in the step. This threw me off balance and the other foot hit the ground at an angle and twisted my ankle. I called a local gmc dealership about it and they said they have seen a lot of trucks come in lately with the same issue and would have to replace the entire step for $1800. I brought it to an independent shop and they cleaned and greased the hinges so it happens less often now but it is still a problem. There are no warning lights or messages on the vehicle. It will also extend and retract at random when the truck is parked and off. This began happening around March of this year.
Additional Notes:
This complaint is about the automatic extending/retracting foot steps on my GMC Sierra. The step is supposed to extend outwards when the door is opened and retract back under the truck when the door is closed. Instead, when the door is opened the step extends and at random will retract back inwards. Aside from being annoying this is actually dangerous as the other day i was exiting my truck with one foot on the step and the other reaching down to the ground when the step started retracting. The foot on the step was pulled under the truck and got stuck in the step. This threw me off balance and the other foot hit the ground at an angle and twisted my ankle. I called a local gmc dealership about it and they said they have seen a lot of trucks come in lately with the same issue and would have to replace the entire step for $1800. I brought it to an independent shop and they cleaned and greased the hinges so it happens less often now but it is still a problem. There are no warning lights or messages on the vehicle. It will also extend and retract at random when the truck is parked and off. This began happening around March of this year.
Mfg Campaign: 11478294
Recall Date: Aug 8, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TRAILER BRAKE SYSTEM ERROR COMES ON. I DONT EVEN OWN A TRAILER OR HAVE EVER TOWED A TRAILER. IT CUTS POWER MOMENTARILY AND IS VERY VERY UNSAFE. PLEASE FIX BEFORE SOMEONE GETS HURT.
Corrective Action:
TRAILER BRAKE SYSTEM ERROR COMES ON. I DONT EVEN OWN A TRAILER OR HAVE EVER TOWED A TRAILER. IT CUTS POWER MOMENTARILY AND IS VERY VERY UNSAFE. PLEASE FIX BEFORE SOMEONE GETS HURT.
Additional Notes:
TRAILER BRAKE SYSTEM ERROR COMES ON. I DONT EVEN OWN A TRAILER OR HAVE EVER TOWED A TRAILER. IT CUTS POWER MOMENTARILY AND IS VERY VERY UNSAFE. PLEASE FIX BEFORE SOMEONE GETS HURT.
Mfg Campaign: 11477992
Recall Date: Aug 7, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
TRAILER BRAKE SYSTEM ERROR COMES ON. I DONT EVEN OWN A TRAILER OR HAVE EVER TOWED A TRAILER. IT CUTS POWER MOMENTARILY AND IS VERY VERY UNSAFE. PLEASE FIX BEFORE SOMEONE GETS HURT.
Corrective Action:
TRAILER BRAKE SYSTEM ERROR COMES ON. I DONT EVEN OWN A TRAILER OR HAVE EVER TOWED A TRAILER. IT CUTS POWER MOMENTARILY AND IS VERY VERY UNSAFE. PLEASE FIX BEFORE SOMEONE GETS HURT.
Additional Notes:
TRAILER BRAKE SYSTEM ERROR COMES ON. I DONT EVEN OWN A TRAILER OR HAVE EVER TOWED A TRAILER. IT CUTS POWER MOMENTARILY AND IS VERY VERY UNSAFE. PLEASE FIX BEFORE SOMEONE GETS HURT.
Mfg Campaign: 11477992
Recall Date: Aug 7, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
A Service "Trailer Brake System" message keeps coming up on my display constantly, over and over and over, I can't see the speed display, I can't hear the turn signal sound, it's extremally distracting and loud. When I looked this message up I found the wiring was faulty and my trailer brakes won't work.
Corrective Action:
A Service "Trailer Brake System" message keeps coming up on my display constantly, over and over and over, I can't see the speed display, I can't hear the turn signal sound, it's extremally distracting and loud. When I looked this message up I found the wiring was faulty and my trailer brakes won't work.
Additional Notes:
A Service "Trailer Brake System" message keeps coming up on my display constantly, over and over and over, I can't see the speed display, I can't hear the turn signal sound, it's extremally distracting and loud. When I looked this message up I found the wiring was faulty and my trailer brakes won't work.
Mfg Campaign: 11475406
Recall Date: Jul 22, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The trailer brake system on my vehicle suddenly stopped working. I was alerted by a continuous chime and message saying "Service Trailer Brake System." My brakes stopped working and made it difficult for me to stop my vehicle and loaded trailer. It was very frightening because I had lost all trailer braking function and feared I would not be able to stop my vehicle. In addition, the chime and message are non stop and very distracting and cause some components of my dashboard to be inaccessible making things more dangerous. Unfortunately, the distracting and frustrating chime and message continue even without a trailer attached.
Corrective Action:
The trailer brake system on my vehicle suddenly stopped working. I was alerted by a continuous chime and message saying "Service Trailer Brake System." My brakes stopped working and made it difficult for me to stop my vehicle and loaded trailer. It was very frightening because I had lost all trailer braking function and feared I would not be able to stop my vehicle. In addition, the chime and message are non stop and very distracting and cause some components of my dashboard to be inaccessible making things more dangerous. Unfortunately, the distracting and frustrating chime and message continue even without a trailer attached.
Additional Notes:
The trailer brake system on my vehicle suddenly stopped working. I was alerted by a continuous chime and message saying "Service Trailer Brake System." My brakes stopped working and made it difficult for me to stop my vehicle and loaded trailer. It was very frightening because I had lost all trailer braking function and feared I would not be able to stop my vehicle. In addition, the chime and message are non stop and very distracting and cause some components of my dashboard to be inaccessible making things more dangerous. Unfortunately, the distracting and frustrating chime and message continue even without a trailer attached.
Mfg Campaign: 11474000
Recall Date: Jul 14, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The trailer brake system on my vehicle suddenly stopped working. I was alerted by a continuous chime and message saying "Service Trailer Brake System." My brakes stopped working and made it difficult for me to stop my vehicle and loaded trailer. It was very frightening because I had lost all trailer braking function and feared I would not be able to stop my vehicle. In addition, the chime and message are non stop and very distracting and cause some components of my dashboard to be inaccessible making things more dangerous. Unfortunately, the distracting and frustrating chime and message continue even without a trailer attached.
Corrective Action:
The trailer brake system on my vehicle suddenly stopped working. I was alerted by a continuous chime and message saying "Service Trailer Brake System." My brakes stopped working and made it difficult for me to stop my vehicle and loaded trailer. It was very frightening because I had lost all trailer braking function and feared I would not be able to stop my vehicle. In addition, the chime and message are non stop and very distracting and cause some components of my dashboard to be inaccessible making things more dangerous. Unfortunately, the distracting and frustrating chime and message continue even without a trailer attached.
Additional Notes:
The trailer brake system on my vehicle suddenly stopped working. I was alerted by a continuous chime and message saying "Service Trailer Brake System." My brakes stopped working and made it difficult for me to stop my vehicle and loaded trailer. It was very frightening because I had lost all trailer braking function and feared I would not be able to stop my vehicle. In addition, the chime and message are non stop and very distracting and cause some components of my dashboard to be inaccessible making things more dangerous. Unfortunately, the distracting and frustrating chime and message continue even without a trailer attached.
Mfg Campaign: 11474000
Recall Date: Jul 14, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Loss of power assist at slow speed when backing or going forward. This has happened several times since I have had the vehicle. Brake pedal is very hard to press and vibrates.
Corrective Action:
Loss of power assist at slow speed when backing or going forward. This has happened several times since I have had the vehicle. Brake pedal is very hard to press and vibrates.
Additional Notes:
Loss of power assist at slow speed when backing or going forward. This has happened several times since I have had the vehicle. Brake pedal is very hard to press and vibrates.
Mfg Campaign: 11471553
Recall Date: Jun 29, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission experiencing hard shifts, especially at low speeds. Vehicle "jumps" forward with the hard shift. Took to dealer for service. Dealer indicated that GMC used the wrong transmission fluid during assembly of the vehicle. This was a known problem within GMC.
Corrective Action:
Transmission experiencing hard shifts, especially at low speeds. Vehicle "jumps" forward with the hard shift. Took to dealer for service. Dealer indicated that GMC used the wrong transmission fluid during assembly of the vehicle. This was a known problem within GMC.
Additional Notes:
Transmission experiencing hard shifts, especially at low speeds. Vehicle "jumps" forward with the hard shift. Took to dealer for service. Dealer indicated that GMC used the wrong transmission fluid during assembly of the vehicle. This was a known problem within GMC.
Mfg Campaign: 11468457
Recall Date: Jun 9, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission has been skipping since 35000 miles, it does it when driving more than 35 mph.
Corrective Action:
Transmission has been skipping since 35000 miles, it does it when driving more than 35 mph.
Additional Notes:
Transmission has been skipping since 35000 miles, it does it when driving more than 35 mph.
Mfg Campaign: 11468513
Recall Date: Jun 9, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated that while the vehicle was turned off, the driver’s and passenger’s side running boards would erroneously activate and repeatedly extend in and out. The contact was concerned that the failure created a trip and fall, and pinching hazard. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was also notified of the failure. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated that while the vehicle was turned off, the driver’s and passenger’s side running boards would erroneously activate and repeatedly extend in and out. The contact was concerned that the failure created a trip and fall, and pinching hazard. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was also notified of the failure. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated that while the vehicle was turned off, the driver’s and passenger’s side running boards would erroneously activate and repeatedly extend in and out. The contact was concerned that the failure created a trip and fall, and pinching hazard. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was also notified of the failure. The failure mileage was 80,000.
Mfg Campaign: 11466913
Recall Date: Jun 1, 2022
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated that while the vehicle was turned off, the driver’s and passenger’s side running boards would erroneously activate and repeatedly extend in and out. The contact was concerned that the failure created a trip and fall, and pinching hazard. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was also notified of the failure. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated that while the vehicle was turned off, the driver’s and passenger’s side running boards would erroneously activate and repeatedly extend in and out. The contact was concerned that the failure created a trip and fall, and pinching hazard. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was also notified of the failure. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated that while the vehicle was turned off, the driver’s and passenger’s side running boards would erroneously activate and repeatedly extend in and out. The contact was concerned that the failure created a trip and fall, and pinching hazard. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was also notified of the failure. The failure mileage was 80,000.
Mfg Campaign: 11466913
Recall Date: Jun 1, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Truck has the 8 speed automatic transmission and at times makes a hard shift when pulling out from a stop. Truck currently shudders/shakes at around 1500 to 2000 rpm until the transmission goes into a lower gear. Feels like rumble strips in the road. Truck has only 32,000 miles on it.
Corrective Action:
Truck has the 8 speed automatic transmission and at times makes a hard shift when pulling out from a stop. Truck currently shudders/shakes at around 1500 to 2000 rpm until the transmission goes into a lower gear. Feels like rumble strips in the road. Truck has only 32,000 miles on it.
Additional Notes:
Truck has the 8 speed automatic transmission and at times makes a hard shift when pulling out from a stop. Truck currently shudders/shakes at around 1500 to 2000 rpm until the transmission goes into a lower gear. Feels like rumble strips in the road. Truck has only 32,000 miles on it.
Mfg Campaign: 11466676
Recall Date: May 30, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
EBCM needs to be reprogrammed. Larry Stovesand GMC in Paducah, KY will NOT service my recall because it was closed on 2019, research has shown that this programming may need to be done again. After telling them this info. they are now saying that they will not service my recall because it has a salvaged title. After researching how a salvaged title is still honorable for a free recall service they are now telling me to take it somewhere else.
Corrective Action:
EBCM needs to be reprogrammed. Larry Stovesand GMC in Paducah, KY will NOT service my recall because it was closed on 2019, research has shown that this programming may need to be done again. After telling them this info. they are now saying that they will not service my recall because it has a salvaged title. After researching how a salvaged title is still honorable for a free recall service they are now telling me to take it somewhere else.
Additional Notes:
EBCM needs to be reprogrammed. Larry Stovesand GMC in Paducah, KY will NOT service my recall because it was closed on 2019, research has shown that this programming may need to be done again. After telling them this info. they are now saying that they will not service my recall because it has a salvaged title. After researching how a salvaged title is still honorable for a free recall service they are now telling me to take it somewhere else.
Mfg Campaign: 11465703
Recall Date: May 23, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Mfg Campaign: 11465044
Recall Date: May 17, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Mfg Campaign: 11465044
Recall Date: May 17, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.
Mfg Campaign: 11465044
Recall Date: May 17, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The trailer brake System sensor keeps going off making the vehicle unbearable to drive. The transmission also jerks when it gets to 7 mph. I've taken the truck to the GMC dealer over 3 times to check the transmission problem and it still jerks. This has been a on going problem since the purchase of the vehicle.
Corrective Action:
The trailer brake System sensor keeps going off making the vehicle unbearable to drive. The transmission also jerks when it gets to 7 mph. I've taken the truck to the GMC dealer over 3 times to check the transmission problem and it still jerks. This has been a on going problem since the purchase of the vehicle.
Additional Notes:
The trailer brake System sensor keeps going off making the vehicle unbearable to drive. The transmission also jerks when it gets to 7 mph. I've taken the truck to the GMC dealer over 3 times to check the transmission problem and it still jerks. This has been a on going problem since the purchase of the vehicle.
Mfg Campaign: 11464428
Recall Date: May 12, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The trailer brake System sensor keeps going off making the vehicle unbearable to drive. The transmission also jerks when it gets to 7 mph. I've taken the truck to the GMC dealer over 3 times to check the transmission problem and it still jerks. This has been a on going problem since the purchase of the vehicle.
Corrective Action:
The trailer brake System sensor keeps going off making the vehicle unbearable to drive. The transmission also jerks when it gets to 7 mph. I've taken the truck to the GMC dealer over 3 times to check the transmission problem and it still jerks. This has been a on going problem since the purchase of the vehicle.
Additional Notes:
The trailer brake System sensor keeps going off making the vehicle unbearable to drive. The transmission also jerks when it gets to 7 mph. I've taken the truck to the GMC dealer over 3 times to check the transmission problem and it still jerks. This has been a on going problem since the purchase of the vehicle.
Mfg Campaign: 11464428
Recall Date: May 12, 2022
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