Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Sierra 1500, 2500, 3500, and Chevrolet Silverado 1500, 2500, and 3500 trucks. The roof-rail air bag (RRAB) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N202324251
Recall Date: Jul 1, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Sierra 1500 and Chevrolet Silverado 1500 and 2015 GMC Sierra 2500 and 3500, and Chevrolet Silverado 2500 and 3500 trucks. The roof-rail air bag (RRAB) inflator end cap may detach from the inflator.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202309680
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Silverado 1500 and 2016 Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon and GMC Yukon XL vehicles. The front upper control arms may have inadequate welds near the control arm bushing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42190
Recall Date: Apr 28, 2016
Consumer Complaints
424 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The AC condenser failed and AC will no longer work. This puts my family at risk during the hot summer days and can no longer use it to transport them due to extreme temperatures while not constantly in motion. Problem was confirmed by mechanic when I brought the truck in regarding AC no longer working. This is a known issue and I am requesting GM to finally release an official recall.
Corrective Action:
The AC condenser failed and AC will no longer work. This puts my family at risk during the hot summer days and can no longer use it to transport them due to extreme temperatures while not constantly in motion. Problem was confirmed by mechanic when I brought the truck in regarding AC no longer working. This is a known issue and I am requesting GM to finally release an official recall.
Additional Notes:
The AC condenser failed and AC will no longer work. This puts my family at risk during the hot summer days and can no longer use it to transport them due to extreme temperatures while not constantly in motion. Problem was confirmed by mechanic when I brought the truck in regarding AC no longer working. This is a known issue and I am requesting GM to finally release an official recall.
Mfg Campaign: 11466803
Recall Date: May 31, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
The contact owns a 2016 GMC Sierra 1500. The contact stated while driving at various speeds, the service trailer brake system warning light illuminated with an audible sound. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 GMC Sierra 1500. The contact stated while driving at various speeds, the service trailer brake system warning light illuminated with an audible sound. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 GMC Sierra 1500. The contact stated while driving at various speeds, the service trailer brake system warning light illuminated with an audible sound. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11466833
Recall Date: May 31, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The a/C condenser has a crack and leaked out the refrigerant. Is the manufacturer covering this repair. It does seem to be very common. 2016 gmc Sierra. I did put dye in to locate the leak.
Corrective Action:
The a/C condenser has a crack and leaked out the refrigerant. Is the manufacturer covering this repair. It does seem to be very common. 2016 gmc Sierra. I did put dye in to locate the leak.
Additional Notes:
The a/C condenser has a crack and leaked out the refrigerant. Is the manufacturer covering this repair. It does seem to be very common. 2016 gmc Sierra. I did put dye in to locate the leak.
Mfg Campaign: 11466144
Recall Date: May 25, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When I was driving down the road the transmission just quit working. But I have had ongoing problems of the truck shifting hard and popping out of gear while driving. I have also went to get on the interstate and the truck pop out of gear while merging in traffic now I can’t go more than a mile or 2 miles and truck quits moving completely. I have to turn truck off then bank on it will drive a mile and do the same thing again which has left me stranded in the middle of the road.
Corrective Action:
When I was driving down the road the transmission just quit working. But I have had ongoing problems of the truck shifting hard and popping out of gear while driving. I have also went to get on the interstate and the truck pop out of gear while merging in traffic now I can’t go more than a mile or 2 miles and truck quits moving completely. I have to turn truck off then bank on it will drive a mile and do the same thing again which has left me stranded in the middle of the road.
Additional Notes:
When I was driving down the road the transmission just quit working. But I have had ongoing problems of the truck shifting hard and popping out of gear while driving. I have also went to get on the interstate and the truck pop out of gear while merging in traffic now I can’t go more than a mile or 2 miles and truck quits moving completely. I have to turn truck off then bank on it will drive a mile and do the same thing again which has left me stranded in the middle of the road.
Mfg Campaign: 11465853
Recall Date: May 23, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I pulled out in traffic with enough room to accelerate to the appropriate speed and my transmission begin to shutter and slip. My truck would not go! I was afraid I would be struck in the rear. This was the first sign of malfunction. I took truck in that day to Hardy GMC in Dallas GA. They informed me my transmissions was ruined. 84,000 miles. I have never towed anything, except golf clubs suitcases, and family members. It shameful that these transmissions are failing around the country with very little wear on them. I repaired the transmissions at an expense to me of $4,500. The warranty on the original transmission was only 60,000 miles, however, the warranty on the remanufactured transmission is 3 year or 100,000 mile. What a joke. Do the right thing. Back your product.
Corrective Action:
I pulled out in traffic with enough room to accelerate to the appropriate speed and my transmission begin to shutter and slip. My truck would not go! I was afraid I would be struck in the rear. This was the first sign of malfunction. I took truck in that day to Hardy GMC in Dallas GA. They informed me my transmissions was ruined. 84,000 miles. I have never towed anything, except golf clubs suitcases, and family members. It shameful that these transmissions are failing around the country with very little wear on them. I repaired the transmissions at an expense to me of $4,500. The warranty on the original transmission was only 60,000 miles, however, the warranty on the remanufactured transmission is 3 year or 100,000 mile. What a joke. Do the right thing. Back your product.
Additional Notes:
I pulled out in traffic with enough room to accelerate to the appropriate speed and my transmission begin to shutter and slip. My truck would not go! I was afraid I would be struck in the rear. This was the first sign of malfunction. I took truck in that day to Hardy GMC in Dallas GA. They informed me my transmissions was ruined. 84,000 miles. I have never towed anything, except golf clubs suitcases, and family members. It shameful that these transmissions are failing around the country with very little wear on them. I repaired the transmissions at an expense to me of $4,500. The warranty on the original transmission was only 60,000 miles, however, the warranty on the remanufactured transmission is 3 year or 100,000 mile. What a joke. Do the right thing. Back your product.
Mfg Campaign: 11465252
Recall Date: May 19, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
At low speeds my brakes do not work well. Mostly while driving at idle speeds like in a parking lot the brake pedal gets hard and the truck does not stop very easily. If you idle the truck up to a higher RPM, the brakes begin to function properly again.
Corrective Action:
At low speeds my brakes do not work well. Mostly while driving at idle speeds like in a parking lot the brake pedal gets hard and the truck does not stop very easily. If you idle the truck up to a higher RPM, the brakes begin to function properly again.
Additional Notes:
At low speeds my brakes do not work well. Mostly while driving at idle speeds like in a parking lot the brake pedal gets hard and the truck does not stop very easily. If you idle the truck up to a higher RPM, the brakes begin to function properly again.
Mfg Campaign: 11463982
Recall Date: May 9, 2022
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2016 GMC Sierra 1500. The contact stated while driving approximately 35 MPH, the steering wheel would jerk in the opposite direction of where the vehicle was driving. Their service stabili-trac warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a negative battery cable fault. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 99,000. The consumer stated the vehicle was repaired on May 5, 2022.
Corrective Action:
The contact owns a 2016 GMC Sierra 1500. The contact stated while driving approximately 35 MPH, the steering wheel would jerk in the opposite direction of where the vehicle was driving. Their service stabili-trac warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a negative battery cable fault. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 99,000. The consumer stated the vehicle was repaired on May 5, 2022.
Additional Notes:
The contact owns a 2016 GMC Sierra 1500. The contact stated while driving approximately 35 MPH, the steering wheel would jerk in the opposite direction of where the vehicle was driving. Their service stabili-trac warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a negative battery cable fault. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 99,000. The consumer stated the vehicle was repaired on May 5, 2022.
Mfg Campaign: 11463173
Recall Date: May 3, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Corrective Action:
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Additional Notes:
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Mfg Campaign: 11458798
Recall Date: Mar 29, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Corrective Action:
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Additional Notes:
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Mfg Campaign: 11458798
Recall Date: Mar 29, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Corrective Action:
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Additional Notes:
I purchased a certified pre owned 2016 sierra slt in February and just after a month of owning it a notification started to pop up and chime on my dash stating "SERVICE TRAILER BRAKE SYSTEM". I have had my truck in the shop multiple times after to have this issue repaired and nothing has worked. They replaced the dash GM Genuine Part 84108373 break controller switch and buttons, the GM Genuine Part 23337305 trailer brake control module as well as the 7/4 pin 23404450 GM OEM Trailer Tow Receptacle. Nothing has fixed this issue! when the truck chimes I lose my trailer breaks and this is extremely dangerous hauling a camper weight 6500lbs. I also lose the ability to make phone calls, hear my blinker also the radio. This renders my truck inoperable and a danger to drive.
Mfg Campaign: 11458798
Recall Date: Mar 29, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear window defrost malfunctioned during remote start and electrical fire happened inside cab and shattered window. Vehicle caught on fire due to recall on 02/26/22 at 1AM and is at McGrath GMC in Cedar Rapids, IA. They will not release the vehicle due to safety issues; rental vehicle is not being provided and they have no update on when dealer will reach out to consumer. Dealer has been contacted multiple times.
Corrective Action:
Rear window defrost malfunctioned during remote start and electrical fire happened inside cab and shattered window. Vehicle caught on fire due to recall on 02/26/22 at 1AM and is at McGrath GMC in Cedar Rapids, IA. They will not release the vehicle due to safety issues; rental vehicle is not being provided and they have no update on when dealer will reach out to consumer. Dealer has been contacted multiple times.
Additional Notes:
Rear window defrost malfunctioned during remote start and electrical fire happened inside cab and shattered window. Vehicle caught on fire due to recall on 02/26/22 at 1AM and is at McGrath GMC in Cedar Rapids, IA. They will not release the vehicle due to safety issues; rental vehicle is not being provided and they have no update on when dealer will reach out to consumer. Dealer has been contacted multiple times.
Mfg Campaign: 11454388
Recall Date: Feb 27, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Similar to the Canadian recall that effected those models, the rear defrost on the power sliding window malfunctioned, produced a weird smell like fire and promptly exploded, shattering the window. Vehicle is being used normally with no aftermarket products.
Corrective Action:
Similar to the Canadian recall that effected those models, the rear defrost on the power sliding window malfunctioned, produced a weird smell like fire and promptly exploded, shattering the window. Vehicle is being used normally with no aftermarket products.
Additional Notes:
Similar to the Canadian recall that effected those models, the rear defrost on the power sliding window malfunctioned, produced a weird smell like fire and promptly exploded, shattering the window. Vehicle is being used normally with no aftermarket products.
Mfg Campaign: 11451671
Recall Date: Feb 12, 2022
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Similar to the Canadian recall that effected those models, the rear defrost on the power sliding window malfunctioned, produced a weird smell like fire and promptly exploded, shattering the window. Vehicle is being used normally with no aftermarket products.
Corrective Action:
Similar to the Canadian recall that effected those models, the rear defrost on the power sliding window malfunctioned, produced a weird smell like fire and promptly exploded, shattering the window. Vehicle is being used normally with no aftermarket products.
Additional Notes:
Similar to the Canadian recall that effected those models, the rear defrost on the power sliding window malfunctioned, produced a weird smell like fire and promptly exploded, shattering the window. Vehicle is being used normally with no aftermarket products.
Mfg Campaign: 11451671
Recall Date: Feb 12, 2022
General Motors, Llc
Defect Description:
AIR BAGS:SIDE/WINDOW:CURTAIN
Potential Consequences:
The contact owns a 2016 GMC Sierra 1500. The contact stated that while her husband was driving at an undisclosed speed, there was an abnormally loud sound inside the cabin of the vehicle. The contact stated that the front and rear driver’s and passenger’s side air bags had inadvertently deployed without being involved in a crash. The vehicle loss motive power and stalled. The driver and the contact’s son who was sitting in the front passenger’s seat were struck on the head with the air bags however, there were no injuries. Medical attention was not needed. No police report was filed. There were no warning lights illuminated on the vehicle. The vehicle was restarted after several minutes and driven back to the residence. The vehicle was then taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 112,000. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED AND STATED THE OWNER/DRIVER WAS NOT AT FAULT. THE MANUFACTURER WAS TO HAVE THE VEHICLE REPAIRED AND NOT COST TO THE CONSUMER. THE CONSUMER HAD NOT YET BEEN REPAIRED AS OF 5/18/22.
Corrective Action:
The contact owns a 2016 GMC Sierra 1500. The contact stated that while her husband was driving at an undisclosed speed, there was an abnormally loud sound inside the cabin of the vehicle. The contact stated that the front and rear driver’s and passenger’s side air bags had inadvertently deployed without being involved in a crash. The vehicle loss motive power and stalled. The driver and the contact’s son who was sitting in the front passenger’s seat were struck on the head with the air bags however, there were no injuries. Medical attention was not needed. No police report was filed. There were no warning lights illuminated on the vehicle. The vehicle was restarted after several minutes and driven back to the residence. The vehicle was then taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 112,000. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED AND STATED THE OWNER/DRIVER WAS NOT AT FAULT. THE MANUFACTURER WAS TO HAVE THE VEHICLE REPAIRED AND NOT COST TO THE CONSUMER. THE CONSUMER HAD NOT YET BEEN REPAIRED AS OF 5/18/22.
Additional Notes:
The contact owns a 2016 GMC Sierra 1500. The contact stated that while her husband was driving at an undisclosed speed, there was an abnormally loud sound inside the cabin of the vehicle. The contact stated that the front and rear driver’s and passenger’s side air bags had inadvertently deployed without being involved in a crash. The vehicle loss motive power and stalled. The driver and the contact’s son who was sitting in the front passenger’s seat were struck on the head with the air bags however, there were no injuries. Medical attention was not needed. No police report was filed. There were no warning lights illuminated on the vehicle. The vehicle was restarted after several minutes and driven back to the residence. The vehicle was then taken to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 112,000. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED AND STATED THE OWNER/DRIVER WAS NOT AT FAULT. THE MANUFACTURER WAS TO HAVE THE VEHICLE REPAIRED AND NOT COST TO THE CONSUMER. THE CONSUMER HAD NOT YET BEEN REPAIRED AS OF 5/18/22.
Mfg Campaign: 11451601
Recall Date: Feb 11, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
We recently had the recall installed on our truck, which was a brake software update for "increased brake pedal effort". No other work was performed and we had had no other issues prior to the recall being performed. Now, after the recall software update, we have all of the symptoms of the low speed increased brake pedal effort. There have been multiple times where we can barely get the truck to stop at low speed in a parking lot. The brake pedal vibrates and can hardly be pressed. Took it back to the dealer to complain about the recall installed and they said they would give a small discount for a vacuum pump repair but other than that there was nothing they could do due to our high mileage.
Corrective Action:
We recently had the recall installed on our truck, which was a brake software update for "increased brake pedal effort". No other work was performed and we had had no other issues prior to the recall being performed. Now, after the recall software update, we have all of the symptoms of the low speed increased brake pedal effort. There have been multiple times where we can barely get the truck to stop at low speed in a parking lot. The brake pedal vibrates and can hardly be pressed. Took it back to the dealer to complain about the recall installed and they said they would give a small discount for a vacuum pump repair but other than that there was nothing they could do due to our high mileage.
Additional Notes:
We recently had the recall installed on our truck, which was a brake software update for "increased brake pedal effort". No other work was performed and we had had no other issues prior to the recall being performed. Now, after the recall software update, we have all of the symptoms of the low speed increased brake pedal effort. There have been multiple times where we can barely get the truck to stop at low speed in a parking lot. The brake pedal vibrates and can hardly be pressed. Took it back to the dealer to complain about the recall installed and they said they would give a small discount for a vacuum pump repair but other than that there was nothing they could do due to our high mileage.
Mfg Campaign: 11447824
Recall Date: Jan 18, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Used auto start, got in truck few minutes later and heard from rear window and a hissing and smelled electrical burning in the cab and saw smoke coming from driver side rear power sliding window. I shut off the rear window defroster and brought it to the Freehold Buick GMC dealership in NJ. They told me they tried to duplicate problem and couldn't find anything wrong. Returned to me with no corrective action taken by them. Two days later with the rear defroster on the drivers side rear window exploded and shattered while I was driving which startled me and almost caused an accident. When I returned to dealership they said it wasn't their problem as they couldn't find anything wrong and to replace it would be 1500 dollars. As of this complaint, I see there are 17 other identical complaints. There is also a customer satisfaction program (laughable) from GMC #N192265660 which identifies the problem and action the dealerships are supposed to take. But only for certain areas in the USA, Which mine did not. (purchased in PA, registered in NJ). How this is not a recall is ridiculous. It is listed as a "thermal event" Not sure how they got away with this. Its the incipient stages of a fire period. It involves a window which when starrers completes obstructs your vision and is a cut and blinding action if gets in eyes while driving. I implore the NHTSB to investigate this and order a full recall. It likely caused injuries or deaths already that are not known or reported as the reason for the accident/incidents.
Corrective Action:
Used auto start, got in truck few minutes later and heard from rear window and a hissing and smelled electrical burning in the cab and saw smoke coming from driver side rear power sliding window. I shut off the rear window defroster and brought it to the Freehold Buick GMC dealership in NJ. They told me they tried to duplicate problem and couldn't find anything wrong. Returned to me with no corrective action taken by them. Two days later with the rear defroster on the drivers side rear window exploded and shattered while I was driving which startled me and almost caused an accident. When I returned to dealership they said it wasn't their problem as they couldn't find anything wrong and to replace it would be 1500 dollars. As of this complaint, I see there are 17 other identical complaints. There is also a customer satisfaction program (laughable) from GMC #N192265660 which identifies the problem and action the dealerships are supposed to take. But only for certain areas in the USA, Which mine did not. (purchased in PA, registered in NJ). How this is not a recall is ridiculous. It is listed as a "thermal event" Not sure how they got away with this. Its the incipient stages of a fire period. It involves a window which when starrers completes obstructs your vision and is a cut and blinding action if gets in eyes while driving. I implore the NHTSB to investigate this and order a full recall. It likely caused injuries or deaths already that are not known or reported as the reason for the accident/incidents.
Additional Notes:
Used auto start, got in truck few minutes later and heard from rear window and a hissing and smelled electrical burning in the cab and saw smoke coming from driver side rear power sliding window. I shut off the rear window defroster and brought it to the Freehold Buick GMC dealership in NJ. They told me they tried to duplicate problem and couldn't find anything wrong. Returned to me with no corrective action taken by them. Two days later with the rear defroster on the drivers side rear window exploded and shattered while I was driving which startled me and almost caused an accident. When I returned to dealership they said it wasn't their problem as they couldn't find anything wrong and to replace it would be 1500 dollars. As of this complaint, I see there are 17 other identical complaints. There is also a customer satisfaction program (laughable) from GMC #N192265660 which identifies the problem and action the dealerships are supposed to take. But only for certain areas in the USA, Which mine did not. (purchased in PA, registered in NJ). How this is not a recall is ridiculous. It is listed as a "thermal event" Not sure how they got away with this. Its the incipient stages of a fire period. It involves a window which when starrers completes obstructs your vision and is a cut and blinding action if gets in eyes while driving. I implore the NHTSB to investigate this and order a full recall. It likely caused injuries or deaths already that are not known or reported as the reason for the accident/incidents.
Mfg Campaign: 11447291
Recall Date: Jan 13, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 GMC Sierra 1500. The contact stated while attempting to park the vehicle, the brakes failed to function as needed while being depressed. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was unavailable.
Corrective Action:
The contact owns a 2016 GMC Sierra 1500. The contact stated while attempting to park the vehicle, the brakes failed to function as needed while being depressed. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was unavailable.
Additional Notes:
The contact owns a 2016 GMC Sierra 1500. The contact stated while attempting to park the vehicle, the brakes failed to function as needed while being depressed. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was unavailable.
Mfg Campaign: 11446952
Recall Date: Jan 10, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes failed in parking lot, had a solid pedal and could not get truck to stop
Corrective Action:
Brakes failed in parking lot, had a solid pedal and could not get truck to stop
Additional Notes:
Brakes failed in parking lot, had a solid pedal and could not get truck to stop
Mfg Campaign: 11446970
Recall Date: Jan 10, 2022
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
Neither of the two rear seat head rests stay up. Also, they are too low when extended to full height to protect an adult from head injury in a crash or hard stop. Your head hits the rear glass window. I am 5'-9" tall. The head rest does not lock or remain up in any position. Applying very light pressure to the head rest causes it to drop all the way down. This occurs if you sit in the seat and lean your head back. I'm concerned that someone will be injured if these head rests aren't made to engage and stay in the extended positions. The front rests have a lock button that you must push to lower the head rest. The rear ones do not have this feature. This problem has occurred since the vehicle was new. I mentioned it to the dealer but they said that is how they are designed.
Corrective Action:
Neither of the two rear seat head rests stay up. Also, they are too low when extended to full height to protect an adult from head injury in a crash or hard stop. Your head hits the rear glass window. I am 5'-9" tall. The head rest does not lock or remain up in any position. Applying very light pressure to the head rest causes it to drop all the way down. This occurs if you sit in the seat and lean your head back. I'm concerned that someone will be injured if these head rests aren't made to engage and stay in the extended positions. The front rests have a lock button that you must push to lower the head rest. The rear ones do not have this feature. This problem has occurred since the vehicle was new. I mentioned it to the dealer but they said that is how they are designed.
Additional Notes:
Neither of the two rear seat head rests stay up. Also, they are too low when extended to full height to protect an adult from head injury in a crash or hard stop. Your head hits the rear glass window. I am 5'-9" tall. The head rest does not lock or remain up in any position. Applying very light pressure to the head rest causes it to drop all the way down. This occurs if you sit in the seat and lean your head back. I'm concerned that someone will be injured if these head rests aren't made to engage and stay in the extended positions. The front rests have a lock button that you must push to lower the head rest. The rear ones do not have this feature. This problem has occurred since the vehicle was new. I mentioned it to the dealer but they said that is how they are designed.
Mfg Campaign: 11445706
Recall Date: Dec 31, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The engine light has come on with issues for transmission and the engine is shuttering/skipping. The tech found lifter failure and truck needs a transmission. I have been in contact with GM about this issues and submitted the repair cost for review.
Corrective Action:
The engine light has come on with issues for transmission and the engine is shuttering/skipping. The tech found lifter failure and truck needs a transmission. I have been in contact with GM about this issues and submitted the repair cost for review.
Additional Notes:
The engine light has come on with issues for transmission and the engine is shuttering/skipping. The tech found lifter failure and truck needs a transmission. I have been in contact with GM about this issues and submitted the repair cost for review.
Mfg Campaign: 11444894
Recall Date: Dec 24, 2021
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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