Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222378380
Recall Date: Sep 22, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2021 Cadillac XT5, XT6, and GMC Acadia vehicles. The fuel supply lines may be improperly attached and seated.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212335590
Recall Date: Jun 3, 2021
Consumer Complaints
137 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving through intersection auto braking system activated for no apparent reason . Could have caused a crash due to sudden unexpected braking. No warning lights or alarm noted during or after event. Dealership was unable to find any problems with the automatic braking system.
Corrective Action:
While driving through intersection auto braking system activated for no apparent reason . Could have caused a crash due to sudden unexpected braking. No warning lights or alarm noted during or after event. Dealership was unable to find any problems with the automatic braking system.
Additional Notes:
While driving through intersection auto braking system activated for no apparent reason . Could have caused a crash due to sudden unexpected braking. No warning lights or alarm noted during or after event. Dealership was unable to find any problems with the automatic braking system.
Mfg Campaign: 11466848
Recall Date: May 31, 2022
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving through intersection auto braking system activated for no apparent reason . Could have caused a crash due to sudden unexpected braking. No warning lights or alarm noted during or after event. Dealership was unable to find any problems with the automatic braking system.
Corrective Action:
While driving through intersection auto braking system activated for no apparent reason . Could have caused a crash due to sudden unexpected braking. No warning lights or alarm noted during or after event. Dealership was unable to find any problems with the automatic braking system.
Additional Notes:
While driving through intersection auto braking system activated for no apparent reason . Could have caused a crash due to sudden unexpected braking. No warning lights or alarm noted during or after event. Dealership was unable to find any problems with the automatic braking system.
Mfg Campaign: 11466848
Recall Date: May 31, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
Corrective Action:
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
Additional Notes:
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
Mfg Campaign: 11463901
Recall Date: May 9, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
Corrective Action:
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
Additional Notes:
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
Mfg Campaign: 11463901
Recall Date: May 9, 2022
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
Corrective Action:
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
Additional Notes:
I got into an accident because my back up crap camera did not warn me that a car had turned behind me. Also when and backing up and a car is coming it doesn’t indicate the car is coming until it’s behind me. I’ve taken it to the dealer and they say there’s nothing wrong with it. Also there is no break when you come too close to something in front of you.
Mfg Campaign: 11463901
Recall Date: May 9, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2021 GMC Acadia C1. The contact stated while driving approximately 40 mph, the parking brake engaged independently. The contact also mentioned having difficulties steering the vehicle. The vehicle was restarted and it resumed to normal. The vehicle was not diagnosed or repaired. No further information was available. The failure milage was unknown.
Corrective Action:
The contact owns a 2021 GMC Acadia C1. The contact stated while driving approximately 40 mph, the parking brake engaged independently. The contact also mentioned having difficulties steering the vehicle. The vehicle was restarted and it resumed to normal. The vehicle was not diagnosed or repaired. No further information was available. The failure milage was unknown.
Additional Notes:
The contact owns a 2021 GMC Acadia C1. The contact stated while driving approximately 40 mph, the parking brake engaged independently. The contact also mentioned having difficulties steering the vehicle. The vehicle was restarted and it resumed to normal. The vehicle was not diagnosed or repaired. No further information was available. The failure milage was unknown.
Mfg Campaign: 11452757
Recall Date: Feb 18, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Brand new vehicle purchased from dealer, at 8900 miles transmission slipped. Dealer has for 2 hours and couldn’t find problem, but replaced transmission fluid it was dark. At 9000 it happened again, they have vehicle and said the new transmission fluid is dark and muddy. Only 100 miles, so they determined they need to take apart transmission and see what happened. It’s a 52k car, it should not be repairs, it should be replaced under warranty. Video of 8900 from dealership https://video.37483.net/timeline/2CJTHEW6
Corrective Action:
Brand new vehicle purchased from dealer, at 8900 miles transmission slipped. Dealer has for 2 hours and couldn’t find problem, but replaced transmission fluid it was dark. At 9000 it happened again, they have vehicle and said the new transmission fluid is dark and muddy. Only 100 miles, so they determined they need to take apart transmission and see what happened. It’s a 52k car, it should not be repairs, it should be replaced under warranty. Video of 8900 from dealership https://video.37483.net/timeline/2CJTHEW6
Additional Notes:
Brand new vehicle purchased from dealer, at 8900 miles transmission slipped. Dealer has for 2 hours and couldn’t find problem, but replaced transmission fluid it was dark. At 9000 it happened again, they have vehicle and said the new transmission fluid is dark and muddy. Only 100 miles, so they determined they need to take apart transmission and see what happened. It’s a 52k car, it should not be repairs, it should be replaced under warranty. Video of 8900 from dealership https://video.37483.net/timeline/2CJTHEW6
Mfg Campaign: 11450038
Recall Date: Feb 2, 2022
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Brand new vehicle purchased from dealer, at 8900 miles transmission slipped. Dealer has for 2 hours and couldn’t find problem, but replaced transmission fluid it was dark. At 9000 it happened again, they have vehicle and said the new transmission fluid is dark and muddy. Only 100 miles, so they determined they need to take apart transmission and see what happened. It’s a 52k car, it should not be repairs, it should be replaced under warranty. Video of 8900 from dealership https://video.37483.net/timeline/2CJTHEW6
Corrective Action:
Brand new vehicle purchased from dealer, at 8900 miles transmission slipped. Dealer has for 2 hours and couldn’t find problem, but replaced transmission fluid it was dark. At 9000 it happened again, they have vehicle and said the new transmission fluid is dark and muddy. Only 100 miles, so they determined they need to take apart transmission and see what happened. It’s a 52k car, it should not be repairs, it should be replaced under warranty. Video of 8900 from dealership https://video.37483.net/timeline/2CJTHEW6
Additional Notes:
Brand new vehicle purchased from dealer, at 8900 miles transmission slipped. Dealer has for 2 hours and couldn’t find problem, but replaced transmission fluid it was dark. At 9000 it happened again, they have vehicle and said the new transmission fluid is dark and muddy. Only 100 miles, so they determined they need to take apart transmission and see what happened. It’s a 52k car, it should not be repairs, it should be replaced under warranty. Video of 8900 from dealership https://video.37483.net/timeline/2CJTHEW6
Mfg Campaign: 11450038
Recall Date: Feb 2, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Brand new vehicle purchased from dealer, at 8900 miles transmission slipped. Dealer has for 2 hours and couldn’t find problem, but replaced transmission fluid it was dark. At 9000 it happened again, they have vehicle and said the new transmission fluid is dark and muddy. Only 100 miles, so they determined they need to take apart transmission and see what happened. It’s a 52k car, it should not be repairs, it should be replaced under warranty. Video of 8900 from dealership https://video.37483.net/timeline/2CJTHEW6
Corrective Action:
Brand new vehicle purchased from dealer, at 8900 miles transmission slipped. Dealer has for 2 hours and couldn’t find problem, but replaced transmission fluid it was dark. At 9000 it happened again, they have vehicle and said the new transmission fluid is dark and muddy. Only 100 miles, so they determined they need to take apart transmission and see what happened. It’s a 52k car, it should not be repairs, it should be replaced under warranty. Video of 8900 from dealership https://video.37483.net/timeline/2CJTHEW6
Additional Notes:
Brand new vehicle purchased from dealer, at 8900 miles transmission slipped. Dealer has for 2 hours and couldn’t find problem, but replaced transmission fluid it was dark. At 9000 it happened again, they have vehicle and said the new transmission fluid is dark and muddy. Only 100 miles, so they determined they need to take apart transmission and see what happened. It’s a 52k car, it should not be repairs, it should be replaced under warranty. Video of 8900 from dealership https://video.37483.net/timeline/2CJTHEW6
Mfg Campaign: 11450038
Recall Date: Feb 2, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Was accelerating to approx 45-50mph when the vehicle gave no power, but my RPMs were revving. Once removing my foot off the gas pedal and trying to get power back, after the 2nd or 3rd time I resumed power. The car has less than 9000 miles on it. Right after, a message alerted me to have the vehicle brought in for service, and the engine light came on. According to the dealership, the found code P0700 which is normal, followed by P7224, something I am unable to locate anywhere online. They said they tested everything and all came back normal. It's been noted and if it happens again to let them know. I'm not feeling comfortable paying 50K+ for a vehicle to have it go haywire under 10K miles.
Corrective Action:
Was accelerating to approx 45-50mph when the vehicle gave no power, but my RPMs were revving. Once removing my foot off the gas pedal and trying to get power back, after the 2nd or 3rd time I resumed power. The car has less than 9000 miles on it. Right after, a message alerted me to have the vehicle brought in for service, and the engine light came on. According to the dealership, the found code P0700 which is normal, followed by P7224, something I am unable to locate anywhere online. They said they tested everything and all came back normal. It's been noted and if it happens again to let them know. I'm not feeling comfortable paying 50K+ for a vehicle to have it go haywire under 10K miles.
Additional Notes:
Was accelerating to approx 45-50mph when the vehicle gave no power, but my RPMs were revving. Once removing my foot off the gas pedal and trying to get power back, after the 2nd or 3rd time I resumed power. The car has less than 9000 miles on it. Right after, a message alerted me to have the vehicle brought in for service, and the engine light came on. According to the dealership, the found code P0700 which is normal, followed by P7224, something I am unable to locate anywhere online. They said they tested everything and all came back normal. It's been noted and if it happens again to let them know. I'm not feeling comfortable paying 50K+ for a vehicle to have it go haywire under 10K miles.
Mfg Campaign: 11448795
Recall Date: Jan 25, 2022
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I want to voice my concerns with the windshield wipers, and storage placement. In winter weather conditions the storage compartment at the base of the windshield fills up with snow, even when driving. The wiper blades eventually end up resting on this snow. When wipers are turned on there is a quite often a build up of ice on the wiper blades. This causes the wiper blades to raise above windshield and not clean the windshield (partially or completely) Generally you need to stop and break/snow or ice from the wiper as you can not see. Same occurs when e get a freezing rain ice builds up at base of windshield then eventually ices up the wiper blades and not cleaning the windshield. The vehicle is not designed to handle winter and freezing rain conditions, after building vehicles for many years we should have a better wiper system. --Blades should have electric heat wires in them, --maybe need completely electric windshield to handle snow/ice cond. -- The placement of the defroster vents are very poorly placed, they should be all across the base of the windshield. A couple of days ago we had freezing rain, blades were freezing up, heater defroster was at max heat, and fan was at max, I had to constantly pull over and scrape ice off. This is very dangerous situation be it ice or snow. Design engineers really don't seem to take the winter conditions into consideration in the design of vehicles. I have driven over 5 million kms during my career and used to dealing with many types of conditions. No accidents . Just want to bring these issue to your attention. I am extremely disappointed in this unit because of this. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I want to voice my concerns with the windshield wipers, and storage placement. In winter weather conditions the storage compartment at the base of the windshield fills up with snow, even when driving. The wiper blades eventually end up resting on this snow. When wipers are turned on there is a quite often a build up of ice on the wiper blades. This causes the wiper blades to raise above windshield and not clean the windshield (partially or completely) Generally you need to stop and break/snow or ice from the wiper as you can not see. Same occurs when e get a freezing rain ice builds up at base of windshield then eventually ices up the wiper blades and not cleaning the windshield. The vehicle is not designed to handle winter and freezing rain conditions, after building vehicles for many years we should have a better wiper system. --Blades should have electric heat wires in them, --maybe need completely electric windshield to handle snow/ice cond. -- The placement of the defroster vents are very poorly placed, they should be all across the base of the windshield. A couple of days ago we had freezing rain, blades were freezing up, heater defroster was at max heat, and fan was at max, I had to constantly pull over and scrape ice off. This is very dangerous situation be it ice or snow. Design engineers really don't seem to take the winter conditions into consideration in the design of vehicles. I have driven over 5 million kms during my career and used to dealing with many types of conditions. No accidents . Just want to bring these issue to your attention. I am extremely disappointed in this unit because of this. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I want to voice my concerns with the windshield wipers, and storage placement. In winter weather conditions the storage compartment at the base of the windshield fills up with snow, even when driving. The wiper blades eventually end up resting on this snow. When wipers are turned on there is a quite often a build up of ice on the wiper blades. This causes the wiper blades to raise above windshield and not clean the windshield (partially or completely) Generally you need to stop and break/snow or ice from the wiper as you can not see. Same occurs when e get a freezing rain ice builds up at base of windshield then eventually ices up the wiper blades and not cleaning the windshield. The vehicle is not designed to handle winter and freezing rain conditions, after building vehicles for many years we should have a better wiper system. --Blades should have electric heat wires in them, --maybe need completely electric windshield to handle snow/ice cond. -- The placement of the defroster vents are very poorly placed, they should be all across the base of the windshield. A couple of days ago we had freezing rain, blades were freezing up, heater defroster was at max heat, and fan was at max, I had to constantly pull over and scrape ice off. This is very dangerous situation be it ice or snow. Design engineers really don't seem to take the winter conditions into consideration in the design of vehicles. I have driven over 5 million kms during my career and used to dealing with many types of conditions. No accidents . Just want to bring these issue to your attention. I am extremely disappointed in this unit because of this. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11448903
Recall Date: Jan 25, 2022
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2021 GMC Acadia. The contact stated while driving approximately 30 MPH, the vehicle started making an abnormal dinging sound. The contact stated service restraint system warning message was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the SDM module replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V702000 (Air Bags) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
Corrective Action:
The contact owns a 2021 GMC Acadia. The contact stated while driving approximately 30 MPH, the vehicle started making an abnormal dinging sound. The contact stated service restraint system warning message was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the SDM module replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V702000 (Air Bags) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
Additional Notes:
The contact owns a 2021 GMC Acadia. The contact stated while driving approximately 30 MPH, the vehicle started making an abnormal dinging sound. The contact stated service restraint system warning message was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the SDM module replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V702000 (Air Bags) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
Mfg Campaign: 11446196
Recall Date: Jan 4, 2022
General Motors, Llc
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2021 GMC Acadia. The contact stated that while driving approximately 30-60 MPH, the vehicle started shuddering inadvertently. There were no warning lights illuminated. The contact stated that he continued to drive the vehicle. The contact stated that the failure reoccurred while driving and the vehicle stalled. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the dealer who diagnosed that the transmission fluid needed to be replaced per the service bulletin #PIP5608H; however, the failure persisted. The dealer advised the contact to drive the vehicle for 200 miles and bring it back if the failure reoccurred. The contact stated that the vehicle continued to shudder and stall while driving. The vehicle was taken back to the dealer who diagnosed that the transmission torque converter needed to be replaced. The manufacturer was notified of the failure. The vehicle was repaired. The approximate failure mileage was 4,100.
Corrective Action:
The contact owns a 2021 GMC Acadia. The contact stated that while driving approximately 30-60 MPH, the vehicle started shuddering inadvertently. There were no warning lights illuminated. The contact stated that he continued to drive the vehicle. The contact stated that the failure reoccurred while driving and the vehicle stalled. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the dealer who diagnosed that the transmission fluid needed to be replaced per the service bulletin #PIP5608H; however, the failure persisted. The dealer advised the contact to drive the vehicle for 200 miles and bring it back if the failure reoccurred. The contact stated that the vehicle continued to shudder and stall while driving. The vehicle was taken back to the dealer who diagnosed that the transmission torque converter needed to be replaced. The manufacturer was notified of the failure. The vehicle was repaired. The approximate failure mileage was 4,100.
Additional Notes:
The contact owns a 2021 GMC Acadia. The contact stated that while driving approximately 30-60 MPH, the vehicle started shuddering inadvertently. There were no warning lights illuminated. The contact stated that he continued to drive the vehicle. The contact stated that the failure reoccurred while driving and the vehicle stalled. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the dealer who diagnosed that the transmission fluid needed to be replaced per the service bulletin #PIP5608H; however, the failure persisted. The dealer advised the contact to drive the vehicle for 200 miles and bring it back if the failure reoccurred. The contact stated that the vehicle continued to shudder and stall while driving. The vehicle was taken back to the dealer who diagnosed that the transmission torque converter needed to be replaced. The manufacturer was notified of the failure. The vehicle was repaired. The approximate failure mileage was 4,100.
Mfg Campaign: 11443935
Recall Date: Dec 15, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Electronic parking brake is setting itself without you doing it even when parked on a completely flat surface. Voice activated assist is going off while driving down the road without you hitting the steering wheel button. 1st dealer I took the car to refused to even address issue because the car didn’t throw a code even though the parking break issue happened while in their parking lot. 2nd dealer at this point has had the car for a total of 16 days. They tried to tell me the parking break was normal, manager at actual dealership told me it definitely was not normal, and they don’t know what to do about voice activation going off. It has now been at dealerships 3 times for this issue within Oct and Nov 2021. Only 4,500 miles on car. If it is having these electric issues already what is in store for this car in the future? My husband has a video on YouTube of voice activated assist issue so far 2 other people are saying their cars are having the same issue.
Corrective Action:
Electronic parking brake is setting itself without you doing it even when parked on a completely flat surface. Voice activated assist is going off while driving down the road without you hitting the steering wheel button. 1st dealer I took the car to refused to even address issue because the car didn’t throw a code even though the parking break issue happened while in their parking lot. 2nd dealer at this point has had the car for a total of 16 days. They tried to tell me the parking break was normal, manager at actual dealership told me it definitely was not normal, and they don’t know what to do about voice activation going off. It has now been at dealerships 3 times for this issue within Oct and Nov 2021. Only 4,500 miles on car. If it is having these electric issues already what is in store for this car in the future? My husband has a video on YouTube of voice activated assist issue so far 2 other people are saying their cars are having the same issue.
Additional Notes:
Electronic parking brake is setting itself without you doing it even when parked on a completely flat surface. Voice activated assist is going off while driving down the road without you hitting the steering wheel button. 1st dealer I took the car to refused to even address issue because the car didn’t throw a code even though the parking break issue happened while in their parking lot. 2nd dealer at this point has had the car for a total of 16 days. They tried to tell me the parking break was normal, manager at actual dealership told me it definitely was not normal, and they don’t know what to do about voice activation going off. It has now been at dealerships 3 times for this issue within Oct and Nov 2021. Only 4,500 miles on car. If it is having these electric issues already what is in store for this car in the future? My husband has a video on YouTube of voice activated assist issue so far 2 other people are saying their cars are having the same issue.
Mfg Campaign: 11441816
Recall Date: Nov 27, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Electronic parking brake is setting itself without you doing it even when parked on a completely flat surface. Voice activated assist is going off while driving down the road without you hitting the steering wheel button. 1st dealer I took the car to refused to even address issue because the car didn’t throw a code even though the parking break issue happened while in their parking lot. 2nd dealer at this point has had the car for a total of 16 days. They tried to tell me the parking break was normal, manager at actual dealership told me it definitely was not normal, and they don’t know what to do about voice activation going off. It has now been at dealerships 3 times for this issue within Oct and Nov 2021. Only 4,500 miles on car. If it is having these electric issues already what is in store for this car in the future? My husband has a video on YouTube of voice activated assist issue so far 2 other people are saying their cars are having the same issue.
Corrective Action:
Electronic parking brake is setting itself without you doing it even when parked on a completely flat surface. Voice activated assist is going off while driving down the road without you hitting the steering wheel button. 1st dealer I took the car to refused to even address issue because the car didn’t throw a code even though the parking break issue happened while in their parking lot. 2nd dealer at this point has had the car for a total of 16 days. They tried to tell me the parking break was normal, manager at actual dealership told me it definitely was not normal, and they don’t know what to do about voice activation going off. It has now been at dealerships 3 times for this issue within Oct and Nov 2021. Only 4,500 miles on car. If it is having these electric issues already what is in store for this car in the future? My husband has a video on YouTube of voice activated assist issue so far 2 other people are saying their cars are having the same issue.
Additional Notes:
Electronic parking brake is setting itself without you doing it even when parked on a completely flat surface. Voice activated assist is going off while driving down the road without you hitting the steering wheel button. 1st dealer I took the car to refused to even address issue because the car didn’t throw a code even though the parking break issue happened while in their parking lot. 2nd dealer at this point has had the car for a total of 16 days. They tried to tell me the parking break was normal, manager at actual dealership told me it definitely was not normal, and they don’t know what to do about voice activation going off. It has now been at dealerships 3 times for this issue within Oct and Nov 2021. Only 4,500 miles on car. If it is having these electric issues already what is in store for this car in the future? My husband has a video on YouTube of voice activated assist issue so far 2 other people are saying their cars are having the same issue.
Mfg Campaign: 11441816
Recall Date: Nov 27, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2021 Acadia just stooped working as COMPLETLY SHUT OFF. I had no power to contact OnStar or more importantly to put my 4 ways(Hazard lights) on to signal or warn other motorists that there is a problem ahead. I could not push the vehicle as it is locked in gear because of the termination of power. I have had this exact problem happen 3 times leaving me and my family stranded on a busy road with nothing working. On each occasion I have removed my family from the vehicle in fear of being rear-ended! This would not only cause an accident with harm or fatality to my family, but has put that same risk to other motorists on the road. When I have had the vehicle in the dealership (Champion Buick/GMC of Brighton) in which it needs to be towed, they have not been able to find or confirm this issue. The dealership has had the vehicle for multiple weeks with help and assistance of GM with also no resolution. This is a very intermittent issue and when it happens it is an extremely dangerous situation. The vehicle gives no warning except for a total shut down.
Corrective Action:
My 2021 Acadia just stooped working as COMPLETLY SHUT OFF. I had no power to contact OnStar or more importantly to put my 4 ways(Hazard lights) on to signal or warn other motorists that there is a problem ahead. I could not push the vehicle as it is locked in gear because of the termination of power. I have had this exact problem happen 3 times leaving me and my family stranded on a busy road with nothing working. On each occasion I have removed my family from the vehicle in fear of being rear-ended! This would not only cause an accident with harm or fatality to my family, but has put that same risk to other motorists on the road. When I have had the vehicle in the dealership (Champion Buick/GMC of Brighton) in which it needs to be towed, they have not been able to find or confirm this issue. The dealership has had the vehicle for multiple weeks with help and assistance of GM with also no resolution. This is a very intermittent issue and when it happens it is an extremely dangerous situation. The vehicle gives no warning except for a total shut down.
Additional Notes:
My 2021 Acadia just stooped working as COMPLETLY SHUT OFF. I had no power to contact OnStar or more importantly to put my 4 ways(Hazard lights) on to signal or warn other motorists that there is a problem ahead. I could not push the vehicle as it is locked in gear because of the termination of power. I have had this exact problem happen 3 times leaving me and my family stranded on a busy road with nothing working. On each occasion I have removed my family from the vehicle in fear of being rear-ended! This would not only cause an accident with harm or fatality to my family, but has put that same risk to other motorists on the road. When I have had the vehicle in the dealership (Champion Buick/GMC of Brighton) in which it needs to be towed, they have not been able to find or confirm this issue. The dealership has had the vehicle for multiple weeks with help and assistance of GM with also no resolution. This is a very intermittent issue and when it happens it is an extremely dangerous situation. The vehicle gives no warning except for a total shut down.
Mfg Campaign: 11441021
Recall Date: Nov 19, 2021
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My 2021 Acadia just stooped working as COMPLETLY SHUT OFF. I had no power to contact OnStar or more importantly to put my 4 ways(Hazard lights) on to signal or warn other motorists that there is a problem ahead. I could not push the vehicle as it is locked in gear because of the termination of power. I have had this exact problem happen 3 times leaving me and my family stranded on a busy road with nothing working. On each occasion I have removed my family from the vehicle in fear of being rear-ended! This would not only cause an accident with harm or fatality to my family, but has put that same risk to other motorists on the road. When I have had the vehicle in the dealership (Champion Buick/GMC of Brighton) in which it needs to be towed, they have not been able to find or confirm this issue. The dealership has had the vehicle for multiple weeks with help and assistance of GM with also no resolution. This is a very intermittent issue and when it happens it is an extremely dangerous situation. The vehicle gives no warning except for a total shut down.
Corrective Action:
My 2021 Acadia just stooped working as COMPLETLY SHUT OFF. I had no power to contact OnStar or more importantly to put my 4 ways(Hazard lights) on to signal or warn other motorists that there is a problem ahead. I could not push the vehicle as it is locked in gear because of the termination of power. I have had this exact problem happen 3 times leaving me and my family stranded on a busy road with nothing working. On each occasion I have removed my family from the vehicle in fear of being rear-ended! This would not only cause an accident with harm or fatality to my family, but has put that same risk to other motorists on the road. When I have had the vehicle in the dealership (Champion Buick/GMC of Brighton) in which it needs to be towed, they have not been able to find or confirm this issue. The dealership has had the vehicle for multiple weeks with help and assistance of GM with also no resolution. This is a very intermittent issue and when it happens it is an extremely dangerous situation. The vehicle gives no warning except for a total shut down.
Additional Notes:
My 2021 Acadia just stooped working as COMPLETLY SHUT OFF. I had no power to contact OnStar or more importantly to put my 4 ways(Hazard lights) on to signal or warn other motorists that there is a problem ahead. I could not push the vehicle as it is locked in gear because of the termination of power. I have had this exact problem happen 3 times leaving me and my family stranded on a busy road with nothing working. On each occasion I have removed my family from the vehicle in fear of being rear-ended! This would not only cause an accident with harm or fatality to my family, but has put that same risk to other motorists on the road. When I have had the vehicle in the dealership (Champion Buick/GMC of Brighton) in which it needs to be towed, they have not been able to find or confirm this issue. The dealership has had the vehicle for multiple weeks with help and assistance of GM with also no resolution. This is a very intermittent issue and when it happens it is an extremely dangerous situation. The vehicle gives no warning except for a total shut down.
Mfg Campaign: 11441021
Recall Date: Nov 19, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 GMC Acadia. The contact stated while stopped at a stop light and depressing the brake pedal, the engine revved up with the RPM’s increasing up to 15,000. No warning lights were illuminated. The contact stated that the vehicle jerked and vibrated as the transmission did a hard shift. The vehicle was taken to the dealer who took the vehicle on a 24-minute test drive and no failure was found. The vehicle was taken to the dealer several times and no failure was able to be determined. The failure occurred several times. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 249.
Corrective Action:
The contact owns a 2021 GMC Acadia. The contact stated while stopped at a stop light and depressing the brake pedal, the engine revved up with the RPM’s increasing up to 15,000. No warning lights were illuminated. The contact stated that the vehicle jerked and vibrated as the transmission did a hard shift. The vehicle was taken to the dealer who took the vehicle on a 24-minute test drive and no failure was found. The vehicle was taken to the dealer several times and no failure was able to be determined. The failure occurred several times. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 249.
Additional Notes:
The contact owns a 2021 GMC Acadia. The contact stated while stopped at a stop light and depressing the brake pedal, the engine revved up with the RPM’s increasing up to 15,000. No warning lights were illuminated. The contact stated that the vehicle jerked and vibrated as the transmission did a hard shift. The vehicle was taken to the dealer who took the vehicle on a 24-minute test drive and no failure was found. The vehicle was taken to the dealer several times and no failure was able to be determined. The failure occurred several times. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 249.
Mfg Campaign: 11439390
Recall Date: Nov 4, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 GMC Acadia. The contact stated while stopped at a stop light and depressing the brake pedal, the engine revved up with the RPM’s increasing up to 15,000. No warning lights were illuminated. The contact stated that the vehicle jerked and vibrated as the transmission did a hard shift. The vehicle was taken to the dealer who took the vehicle on a 24-minute test drive and no failure was found. The vehicle was taken to the dealer several times and no failure was able to be determined. The failure occurred several times. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 249.
Corrective Action:
The contact owns a 2021 GMC Acadia. The contact stated while stopped at a stop light and depressing the brake pedal, the engine revved up with the RPM’s increasing up to 15,000. No warning lights were illuminated. The contact stated that the vehicle jerked and vibrated as the transmission did a hard shift. The vehicle was taken to the dealer who took the vehicle on a 24-minute test drive and no failure was found. The vehicle was taken to the dealer several times and no failure was able to be determined. The failure occurred several times. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 249.
Additional Notes:
The contact owns a 2021 GMC Acadia. The contact stated while stopped at a stop light and depressing the brake pedal, the engine revved up with the RPM’s increasing up to 15,000. No warning lights were illuminated. The contact stated that the vehicle jerked and vibrated as the transmission did a hard shift. The vehicle was taken to the dealer who took the vehicle on a 24-minute test drive and no failure was found. The vehicle was taken to the dealer several times and no failure was able to be determined. The failure occurred several times. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 249.
Mfg Campaign: 11439390
Recall Date: Nov 4, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On at least 3 occasions, my vehicle’s locks have malfunctioned and I’ve been locked out of my car with one incident being locked out in the rain. Upon approaching my vehicle and using the unlock button on the outside of my door, I was unable to access my vehicle. Then trying my key fob and app to unlock, with all attempts unsuccessful. The back hatch of the vehicle would open, so my daughter had to crawl through to manually open the door. Once the vehicle was started, once put in drive, the vehicle would not lock. As stated, I can confirm three dates this has happened and that I’ve contacted my local dealer. I am pretty sure it’s happened one other time but I can not remember the date. The dealer would only look at it once and could not find anything wrong because the problem did not happen in the short time my vehicle was there. I do have video of at least one instance that I can provide.
Corrective Action:
On at least 3 occasions, my vehicle’s locks have malfunctioned and I’ve been locked out of my car with one incident being locked out in the rain. Upon approaching my vehicle and using the unlock button on the outside of my door, I was unable to access my vehicle. Then trying my key fob and app to unlock, with all attempts unsuccessful. The back hatch of the vehicle would open, so my daughter had to crawl through to manually open the door. Once the vehicle was started, once put in drive, the vehicle would not lock. As stated, I can confirm three dates this has happened and that I’ve contacted my local dealer. I am pretty sure it’s happened one other time but I can not remember the date. The dealer would only look at it once and could not find anything wrong because the problem did not happen in the short time my vehicle was there. I do have video of at least one instance that I can provide.
Additional Notes:
On at least 3 occasions, my vehicle’s locks have malfunctioned and I’ve been locked out of my car with one incident being locked out in the rain. Upon approaching my vehicle and using the unlock button on the outside of my door, I was unable to access my vehicle. Then trying my key fob and app to unlock, with all attempts unsuccessful. The back hatch of the vehicle would open, so my daughter had to crawl through to manually open the door. Once the vehicle was started, once put in drive, the vehicle would not lock. As stated, I can confirm three dates this has happened and that I’ve contacted my local dealer. I am pretty sure it’s happened one other time but I can not remember the date. The dealer would only look at it once and could not find anything wrong because the problem did not happen in the short time my vehicle was there. I do have video of at least one instance that I can provide.
Mfg Campaign: 11439134
Recall Date: Nov 2, 2021
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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