Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222378380
Recall Date: Sep 22, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2021 Cadillac XT5, XT6, and GMC Acadia vehicles. The fuel supply lines may be improperly attached and seated.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212335590
Recall Date: Jun 3, 2021
Consumer Complaints
137 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have had nothing but issues with this vehicle from the day I purchased it. I should have been more leery of purchasing a vehicle with so few miles on it as a certified vehicle. First issue lift gate wouldn’t work. Had to have sensors replaced twice. Next was the purge valve sensor that has went bad 3 separate times. Then the crankcase vent sensor. Paid a fee for diagnostics, it was not repaired took it back when the engine light came back on, they replaced it without charging but I was advised it’s not covered under warranty. And most recently my check engine light came on yet again today now reading an issue with the engine cooling system. Unfortunately the dealer is so booked out, my only option is to drop it off and hope they can get it in by a cancellation or no show. Seems there are new issues ever 3-6 months with the car.
Corrective Action:
I have had nothing but issues with this vehicle from the day I purchased it. I should have been more leery of purchasing a vehicle with so few miles on it as a certified vehicle. First issue lift gate wouldn’t work. Had to have sensors replaced twice. Next was the purge valve sensor that has went bad 3 separate times. Then the crankcase vent sensor. Paid a fee for diagnostics, it was not repaired took it back when the engine light came back on, they replaced it without charging but I was advised it’s not covered under warranty. And most recently my check engine light came on yet again today now reading an issue with the engine cooling system. Unfortunately the dealer is so booked out, my only option is to drop it off and hope they can get it in by a cancellation or no show. Seems there are new issues ever 3-6 months with the car.
Additional Notes:
I have had nothing but issues with this vehicle from the day I purchased it. I should have been more leery of purchasing a vehicle with so few miles on it as a certified vehicle. First issue lift gate wouldn’t work. Had to have sensors replaced twice. Next was the purge valve sensor that has went bad 3 separate times. Then the crankcase vent sensor. Paid a fee for diagnostics, it was not repaired took it back when the engine light came back on, they replaced it without charging but I was advised it’s not covered under warranty. And most recently my check engine light came on yet again today now reading an issue with the engine cooling system. Unfortunately the dealer is so booked out, my only option is to drop it off and hope they can get it in by a cancellation or no show. Seems there are new issues ever 3-6 months with the car.
Mfg Campaign: 11648891
Recall Date: Mar 17, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I have had nothing but issues with this vehicle from the day I purchased it. I should have been more leery of purchasing a vehicle with so few miles on it as a certified vehicle. First issue lift gate wouldn’t work. Had to have sensors replaced twice. Next was the purge valve sensor that has went bad 3 separate times. Then the crankcase vent sensor. Paid a fee for diagnostics, it was not repaired took it back when the engine light came back on, they replaced it without charging but I was advised it’s not covered under warranty. And most recently my check engine light came on yet again today now reading an issue with the engine cooling system. Unfortunately the dealer is so booked out, my only option is to drop it off and hope they can get it in by a cancellation or no show. Seems there are new issues ever 3-6 months with the car.
Corrective Action:
I have had nothing but issues with this vehicle from the day I purchased it. I should have been more leery of purchasing a vehicle with so few miles on it as a certified vehicle. First issue lift gate wouldn’t work. Had to have sensors replaced twice. Next was the purge valve sensor that has went bad 3 separate times. Then the crankcase vent sensor. Paid a fee for diagnostics, it was not repaired took it back when the engine light came back on, they replaced it without charging but I was advised it’s not covered under warranty. And most recently my check engine light came on yet again today now reading an issue with the engine cooling system. Unfortunately the dealer is so booked out, my only option is to drop it off and hope they can get it in by a cancellation or no show. Seems there are new issues ever 3-6 months with the car.
Additional Notes:
I have had nothing but issues with this vehicle from the day I purchased it. I should have been more leery of purchasing a vehicle with so few miles on it as a certified vehicle. First issue lift gate wouldn’t work. Had to have sensors replaced twice. Next was the purge valve sensor that has went bad 3 separate times. Then the crankcase vent sensor. Paid a fee for diagnostics, it was not repaired took it back when the engine light came back on, they replaced it without charging but I was advised it’s not covered under warranty. And most recently my check engine light came on yet again today now reading an issue with the engine cooling system. Unfortunately the dealer is so booked out, my only option is to drop it off and hope they can get it in by a cancellation or no show. Seems there are new issues ever 3-6 months with the car.
Mfg Campaign: 11648891
Recall Date: Mar 17, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I have had nothing but issues with this vehicle from the day I purchased it. I should have been more leery of purchasing a vehicle with so few miles on it as a certified vehicle. First issue lift gate wouldn’t work. Had to have sensors replaced twice. Next was the purge valve sensor that has went bad 3 separate times. Then the crankcase vent sensor. Paid a fee for diagnostics, it was not repaired took it back when the engine light came back on, they replaced it without charging but I was advised it’s not covered under warranty. And most recently my check engine light came on yet again today now reading an issue with the engine cooling system. Unfortunately the dealer is so booked out, my only option is to drop it off and hope they can get it in by a cancellation or no show. Seems there are new issues ever 3-6 months with the car.
Corrective Action:
I have had nothing but issues with this vehicle from the day I purchased it. I should have been more leery of purchasing a vehicle with so few miles on it as a certified vehicle. First issue lift gate wouldn’t work. Had to have sensors replaced twice. Next was the purge valve sensor that has went bad 3 separate times. Then the crankcase vent sensor. Paid a fee for diagnostics, it was not repaired took it back when the engine light came back on, they replaced it without charging but I was advised it’s not covered under warranty. And most recently my check engine light came on yet again today now reading an issue with the engine cooling system. Unfortunately the dealer is so booked out, my only option is to drop it off and hope they can get it in by a cancellation or no show. Seems there are new issues ever 3-6 months with the car.
Additional Notes:
I have had nothing but issues with this vehicle from the day I purchased it. I should have been more leery of purchasing a vehicle with so few miles on it as a certified vehicle. First issue lift gate wouldn’t work. Had to have sensors replaced twice. Next was the purge valve sensor that has went bad 3 separate times. Then the crankcase vent sensor. Paid a fee for diagnostics, it was not repaired took it back when the engine light came back on, they replaced it without charging but I was advised it’s not covered under warranty. And most recently my check engine light came on yet again today now reading an issue with the engine cooling system. Unfortunately the dealer is so booked out, my only option is to drop it off and hope they can get it in by a cancellation or no show. Seems there are new issues ever 3-6 months with the car.
Mfg Campaign: 11648891
Recall Date: Mar 17, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I was traveling in my 2021 gmc Acadia in which I have had numerous issues with is the almost 4 years I have owned it. The back up camera 2 weeks after purchase it went out in June of 2021. After that The vehicle In October of 2021 I get in the vehicle on rainy day. Infotainment systems reads error with the SD card that Issue progressed I called dealer finally I get service appointment after strike and my vehicle sits at Roger’s Pontiac GMC 2660 Michigan Ave Chicago IL 60616 for 10 hours now I placed thread around the crowl and by knob. Car was not touched I was told it was a internal issue and that the GM Engineers would need to replace the infotainment system They looked at it again In November of 2022 No closer to finding a problem I called Gmc Because by now My Temperature coolant sensor was working then not working car would say reduced parking assist and then if hot Air conditioning wouldn’t work I Called GMC offices filed numerous complaints. They called the service manager no one would take calls nothing would get done. So [XXX]I’m Driving down [XXX] heading east a big Truck flys off of [XXX] slams into side of my SUV Destroys every panel on passengers side of vehicle The Acadia mine with all the curtain air bags in the a pillar in ceiling on the front and back seats on top Side and bottom side not one deploys not even on the A pillar where rear passengers door is ripped off. I was knocked out if anyone was in them 2 seats like my 2 kids that are always with me [XXX] they could have been killed no safety bags deployed? I basically begged for auto to be repaired of electrical issues when only 2000 miles on it with 900 miles on it GMC I called every week for almost 2 years no help now this! I was injured have not much memory of accident. This auto needs be taken off road I deserve like I asked for when new same car just without issues I could have been killed but no one cared. Now look no air bag INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was traveling in my 2021 gmc Acadia in which I have had numerous issues with is the almost 4 years I have owned it. The back up camera 2 weeks after purchase it went out in June of 2021. After that The vehicle In October of 2021 I get in the vehicle on rainy day. Infotainment systems reads error with the SD card that Issue progressed I called dealer finally I get service appointment after strike and my vehicle sits at Roger’s Pontiac GMC 2660 Michigan Ave Chicago IL 60616 for 10 hours now I placed thread around the crowl and by knob. Car was not touched I was told it was a internal issue and that the GM Engineers would need to replace the infotainment system They looked at it again In November of 2022 No closer to finding a problem I called Gmc Because by now My Temperature coolant sensor was working then not working car would say reduced parking assist and then if hot Air conditioning wouldn’t work I Called GMC offices filed numerous complaints. They called the service manager no one would take calls nothing would get done. So [XXX]I’m Driving down [XXX] heading east a big Truck flys off of [XXX] slams into side of my SUV Destroys every panel on passengers side of vehicle The Acadia mine with all the curtain air bags in the a pillar in ceiling on the front and back seats on top Side and bottom side not one deploys not even on the A pillar where rear passengers door is ripped off. I was knocked out if anyone was in them 2 seats like my 2 kids that are always with me [XXX] they could have been killed no safety bags deployed? I basically begged for auto to be repaired of electrical issues when only 2000 miles on it with 900 miles on it GMC I called every week for almost 2 years no help now this! I was injured have not much memory of accident. This auto needs be taken off road I deserve like I asked for when new same car just without issues I could have been killed but no one cared. Now look no air bag INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was traveling in my 2021 gmc Acadia in which I have had numerous issues with is the almost 4 years I have owned it. The back up camera 2 weeks after purchase it went out in June of 2021. After that The vehicle In October of 2021 I get in the vehicle on rainy day. Infotainment systems reads error with the SD card that Issue progressed I called dealer finally I get service appointment after strike and my vehicle sits at Roger’s Pontiac GMC 2660 Michigan Ave Chicago IL 60616 for 10 hours now I placed thread around the crowl and by knob. Car was not touched I was told it was a internal issue and that the GM Engineers would need to replace the infotainment system They looked at it again In November of 2022 No closer to finding a problem I called Gmc Because by now My Temperature coolant sensor was working then not working car would say reduced parking assist and then if hot Air conditioning wouldn’t work I Called GMC offices filed numerous complaints. They called the service manager no one would take calls nothing would get done. So [XXX]I’m Driving down [XXX] heading east a big Truck flys off of [XXX] slams into side of my SUV Destroys every panel on passengers side of vehicle The Acadia mine with all the curtain air bags in the a pillar in ceiling on the front and back seats on top Side and bottom side not one deploys not even on the A pillar where rear passengers door is ripped off. I was knocked out if anyone was in them 2 seats like my 2 kids that are always with me [XXX] they could have been killed no safety bags deployed? I basically begged for auto to be repaired of electrical issues when only 2000 miles on it with 900 miles on it GMC I called every week for almost 2 years no help now this! I was injured have not much memory of accident. This auto needs be taken off road I deserve like I asked for when new same car just without issues I could have been killed but no one cared. Now look no air bag INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11647636
Recall Date: Mar 11, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was traveling in my 2021 gmc Acadia in which I have had numerous issues with is the almost 4 years I have owned it. The back up camera 2 weeks after purchase it went out in June of 2021. After that The vehicle In October of 2021 I get in the vehicle on rainy day. Infotainment systems reads error with the SD card that Issue progressed I called dealer finally I get service appointment after strike and my vehicle sits at Roger’s Pontiac GMC 2660 Michigan Ave Chicago IL 60616 for 10 hours now I placed thread around the crowl and by knob. Car was not touched I was told it was a internal issue and that the GM Engineers would need to replace the infotainment system They looked at it again In November of 2022 No closer to finding a problem I called Gmc Because by now My Temperature coolant sensor was working then not working car would say reduced parking assist and then if hot Air conditioning wouldn’t work I Called GMC offices filed numerous complaints. They called the service manager no one would take calls nothing would get done. So [XXX]I’m Driving down [XXX] heading east a big Truck flys off of [XXX] slams into side of my SUV Destroys every panel on passengers side of vehicle The Acadia mine with all the curtain air bags in the a pillar in ceiling on the front and back seats on top Side and bottom side not one deploys not even on the A pillar where rear passengers door is ripped off. I was knocked out if anyone was in them 2 seats like my 2 kids that are always with me [XXX] they could have been killed no safety bags deployed? I basically begged for auto to be repaired of electrical issues when only 2000 miles on it with 900 miles on it GMC I called every week for almost 2 years no help now this! I was injured have not much memory of accident. This auto needs be taken off road I deserve like I asked for when new same car just without issues I could have been killed but no one cared. Now look no air bag INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was traveling in my 2021 gmc Acadia in which I have had numerous issues with is the almost 4 years I have owned it. The back up camera 2 weeks after purchase it went out in June of 2021. After that The vehicle In October of 2021 I get in the vehicle on rainy day. Infotainment systems reads error with the SD card that Issue progressed I called dealer finally I get service appointment after strike and my vehicle sits at Roger’s Pontiac GMC 2660 Michigan Ave Chicago IL 60616 for 10 hours now I placed thread around the crowl and by knob. Car was not touched I was told it was a internal issue and that the GM Engineers would need to replace the infotainment system They looked at it again In November of 2022 No closer to finding a problem I called Gmc Because by now My Temperature coolant sensor was working then not working car would say reduced parking assist and then if hot Air conditioning wouldn’t work I Called GMC offices filed numerous complaints. They called the service manager no one would take calls nothing would get done. So [XXX]I’m Driving down [XXX] heading east a big Truck flys off of [XXX] slams into side of my SUV Destroys every panel on passengers side of vehicle The Acadia mine with all the curtain air bags in the a pillar in ceiling on the front and back seats on top Side and bottom side not one deploys not even on the A pillar where rear passengers door is ripped off. I was knocked out if anyone was in them 2 seats like my 2 kids that are always with me [XXX] they could have been killed no safety bags deployed? I basically begged for auto to be repaired of electrical issues when only 2000 miles on it with 900 miles on it GMC I called every week for almost 2 years no help now this! I was injured have not much memory of accident. This auto needs be taken off road I deserve like I asked for when new same car just without issues I could have been killed but no one cared. Now look no air bag INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was traveling in my 2021 gmc Acadia in which I have had numerous issues with is the almost 4 years I have owned it. The back up camera 2 weeks after purchase it went out in June of 2021. After that The vehicle In October of 2021 I get in the vehicle on rainy day. Infotainment systems reads error with the SD card that Issue progressed I called dealer finally I get service appointment after strike and my vehicle sits at Roger’s Pontiac GMC 2660 Michigan Ave Chicago IL 60616 for 10 hours now I placed thread around the crowl and by knob. Car was not touched I was told it was a internal issue and that the GM Engineers would need to replace the infotainment system They looked at it again In November of 2022 No closer to finding a problem I called Gmc Because by now My Temperature coolant sensor was working then not working car would say reduced parking assist and then if hot Air conditioning wouldn’t work I Called GMC offices filed numerous complaints. They called the service manager no one would take calls nothing would get done. So [XXX]I’m Driving down [XXX] heading east a big Truck flys off of [XXX] slams into side of my SUV Destroys every panel on passengers side of vehicle The Acadia mine with all the curtain air bags in the a pillar in ceiling on the front and back seats on top Side and bottom side not one deploys not even on the A pillar where rear passengers door is ripped off. I was knocked out if anyone was in them 2 seats like my 2 kids that are always with me [XXX] they could have been killed no safety bags deployed? I basically begged for auto to be repaired of electrical issues when only 2000 miles on it with 900 miles on it GMC I called every week for almost 2 years no help now this! I was injured have not much memory of accident. This auto needs be taken off road I deserve like I asked for when new same car just without issues I could have been killed but no one cared. Now look no air bag INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11647636
Recall Date: Mar 11, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was traveling in my 2021 gmc Acadia in which I have had numerous issues with is the almost 4 years I have owned it. The back up camera 2 weeks after purchase it went out in June of 2021. After that The vehicle In October of 2021 I get in the vehicle on rainy day. Infotainment systems reads error with the SD card that Issue progressed I called dealer finally I get service appointment after strike and my vehicle sits at Roger’s Pontiac GMC 2660 Michigan Ave Chicago IL 60616 for 10 hours now I placed thread around the crowl and by knob. Car was not touched I was told it was a internal issue and that the GM Engineers would need to replace the infotainment system They looked at it again In November of 2022 No closer to finding a problem I called Gmc Because by now My Temperature coolant sensor was working then not working car would say reduced parking assist and then if hot Air conditioning wouldn’t work I Called GMC offices filed numerous complaints. They called the service manager no one would take calls nothing would get done. So [XXX]I’m Driving down [XXX] heading east a big Truck flys off of [XXX] slams into side of my SUV Destroys every panel on passengers side of vehicle The Acadia mine with all the curtain air bags in the a pillar in ceiling on the front and back seats on top Side and bottom side not one deploys not even on the A pillar where rear passengers door is ripped off. I was knocked out if anyone was in them 2 seats like my 2 kids that are always with me [XXX] they could have been killed no safety bags deployed? I basically begged for auto to be repaired of electrical issues when only 2000 miles on it with 900 miles on it GMC I called every week for almost 2 years no help now this! I was injured have not much memory of accident. This auto needs be taken off road I deserve like I asked for when new same car just without issues I could have been killed but no one cared. Now look no air bag INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was traveling in my 2021 gmc Acadia in which I have had numerous issues with is the almost 4 years I have owned it. The back up camera 2 weeks after purchase it went out in June of 2021. After that The vehicle In October of 2021 I get in the vehicle on rainy day. Infotainment systems reads error with the SD card that Issue progressed I called dealer finally I get service appointment after strike and my vehicle sits at Roger’s Pontiac GMC 2660 Michigan Ave Chicago IL 60616 for 10 hours now I placed thread around the crowl and by knob. Car was not touched I was told it was a internal issue and that the GM Engineers would need to replace the infotainment system They looked at it again In November of 2022 No closer to finding a problem I called Gmc Because by now My Temperature coolant sensor was working then not working car would say reduced parking assist and then if hot Air conditioning wouldn’t work I Called GMC offices filed numerous complaints. They called the service manager no one would take calls nothing would get done. So [XXX]I’m Driving down [XXX] heading east a big Truck flys off of [XXX] slams into side of my SUV Destroys every panel on passengers side of vehicle The Acadia mine with all the curtain air bags in the a pillar in ceiling on the front and back seats on top Side and bottom side not one deploys not even on the A pillar where rear passengers door is ripped off. I was knocked out if anyone was in them 2 seats like my 2 kids that are always with me [XXX] they could have been killed no safety bags deployed? I basically begged for auto to be repaired of electrical issues when only 2000 miles on it with 900 miles on it GMC I called every week for almost 2 years no help now this! I was injured have not much memory of accident. This auto needs be taken off road I deserve like I asked for when new same car just without issues I could have been killed but no one cared. Now look no air bag INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was traveling in my 2021 gmc Acadia in which I have had numerous issues with is the almost 4 years I have owned it. The back up camera 2 weeks after purchase it went out in June of 2021. After that The vehicle In October of 2021 I get in the vehicle on rainy day. Infotainment systems reads error with the SD card that Issue progressed I called dealer finally I get service appointment after strike and my vehicle sits at Roger’s Pontiac GMC 2660 Michigan Ave Chicago IL 60616 for 10 hours now I placed thread around the crowl and by knob. Car was not touched I was told it was a internal issue and that the GM Engineers would need to replace the infotainment system They looked at it again In November of 2022 No closer to finding a problem I called Gmc Because by now My Temperature coolant sensor was working then not working car would say reduced parking assist and then if hot Air conditioning wouldn’t work I Called GMC offices filed numerous complaints. They called the service manager no one would take calls nothing would get done. So [XXX]I’m Driving down [XXX] heading east a big Truck flys off of [XXX] slams into side of my SUV Destroys every panel on passengers side of vehicle The Acadia mine with all the curtain air bags in the a pillar in ceiling on the front and back seats on top Side and bottom side not one deploys not even on the A pillar where rear passengers door is ripped off. I was knocked out if anyone was in them 2 seats like my 2 kids that are always with me [XXX] they could have been killed no safety bags deployed? I basically begged for auto to be repaired of electrical issues when only 2000 miles on it with 900 miles on it GMC I called every week for almost 2 years no help now this! I was injured have not much memory of accident. This auto needs be taken off road I deserve like I asked for when new same car just without issues I could have been killed but no one cared. Now look no air bag INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11647636
Recall Date: Mar 11, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
May 2023 we took the car to the GM dealership for a electronic recall. We reported a rattling noise at that point in time. Whatever repair was done that the car ran w/o any noise for nearly a year. April 2024 the catalytic converter failed at just 61K miles on this vehicle. The mechanic at the same dealership noted a broken mounting bracket and replaced the catalytic converter. October 24 2024 at 76K miles the car started making the same noise. The mechanic at the same dealership noted a loose mounting bracket due to an excessively vibrating catalytic converter, a crack on the cat converter, a leak and sequentially damaged front pipe. They noted they made all of those repairs. They noted they test drove the vehicle and verified the car was repaired. October 26, 2024 after those final repairs the car made a loud revving noise and emitted a smell of sulfur. The next day the car died on the road while driving. Every system of he vehicle shut down and I narrowly avoided getting hit from behind. On 11/2/24 We had the car towed to the dealership again. The mechanic noted the recent replacement on the cat converter & oil had leaked intermixing. That caused the motor to seize and the car to stop working while I was on the road driving. I can't imagine what could've happened to me had it stop on the highway at 65mph.
Corrective Action:
May 2023 we took the car to the GM dealership for a electronic recall. We reported a rattling noise at that point in time. Whatever repair was done that the car ran w/o any noise for nearly a year. April 2024 the catalytic converter failed at just 61K miles on this vehicle. The mechanic at the same dealership noted a broken mounting bracket and replaced the catalytic converter. October 24 2024 at 76K miles the car started making the same noise. The mechanic at the same dealership noted a loose mounting bracket due to an excessively vibrating catalytic converter, a crack on the cat converter, a leak and sequentially damaged front pipe. They noted they made all of those repairs. They noted they test drove the vehicle and verified the car was repaired. October 26, 2024 after those final repairs the car made a loud revving noise and emitted a smell of sulfur. The next day the car died on the road while driving. Every system of he vehicle shut down and I narrowly avoided getting hit from behind. On 11/2/24 We had the car towed to the dealership again. The mechanic noted the recent replacement on the cat converter & oil had leaked intermixing. That caused the motor to seize and the car to stop working while I was on the road driving. I can't imagine what could've happened to me had it stop on the highway at 65mph.
Additional Notes:
May 2023 we took the car to the GM dealership for a electronic recall. We reported a rattling noise at that point in time. Whatever repair was done that the car ran w/o any noise for nearly a year. April 2024 the catalytic converter failed at just 61K miles on this vehicle. The mechanic at the same dealership noted a broken mounting bracket and replaced the catalytic converter. October 24 2024 at 76K miles the car started making the same noise. The mechanic at the same dealership noted a loose mounting bracket due to an excessively vibrating catalytic converter, a crack on the cat converter, a leak and sequentially damaged front pipe. They noted they made all of those repairs. They noted they test drove the vehicle and verified the car was repaired. October 26, 2024 after those final repairs the car made a loud revving noise and emitted a smell of sulfur. The next day the car died on the road while driving. Every system of he vehicle shut down and I narrowly avoided getting hit from behind. On 11/2/24 We had the car towed to the dealership again. The mechanic noted the recent replacement on the cat converter & oil had leaked intermixing. That caused the motor to seize and the car to stop working while I was on the road driving. I can't imagine what could've happened to me had it stop on the highway at 65mph.
Mfg Campaign: 11645736
Recall Date: Mar 1, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
May 2023 we took the car to the GM dealership for a electronic recall. We reported a rattling noise at that point in time. Whatever repair was done that the car ran w/o any noise for nearly a year. April 2024 the catalytic converter failed at just 61K miles on this vehicle. The mechanic at the same dealership noted a broken mounting bracket and replaced the catalytic converter. October 24 2024 at 76K miles the car started making the same noise. The mechanic at the same dealership noted a loose mounting bracket due to an excessively vibrating catalytic converter, a crack on the cat converter, a leak and sequentially damaged front pipe. They noted they made all of those repairs. They noted they test drove the vehicle and verified the car was repaired. October 26, 2024 after those final repairs the car made a loud revving noise and emitted a smell of sulfur. The next day the car died on the road while driving. Every system of he vehicle shut down and I narrowly avoided getting hit from behind. On 11/2/24 We had the car towed to the dealership again. The mechanic noted the recent replacement on the cat converter & oil had leaked intermixing. That caused the motor to seize and the car to stop working while I was on the road driving. I can't imagine what could've happened to me had it stop on the highway at 65mph.
Corrective Action:
May 2023 we took the car to the GM dealership for a electronic recall. We reported a rattling noise at that point in time. Whatever repair was done that the car ran w/o any noise for nearly a year. April 2024 the catalytic converter failed at just 61K miles on this vehicle. The mechanic at the same dealership noted a broken mounting bracket and replaced the catalytic converter. October 24 2024 at 76K miles the car started making the same noise. The mechanic at the same dealership noted a loose mounting bracket due to an excessively vibrating catalytic converter, a crack on the cat converter, a leak and sequentially damaged front pipe. They noted they made all of those repairs. They noted they test drove the vehicle and verified the car was repaired. October 26, 2024 after those final repairs the car made a loud revving noise and emitted a smell of sulfur. The next day the car died on the road while driving. Every system of he vehicle shut down and I narrowly avoided getting hit from behind. On 11/2/24 We had the car towed to the dealership again. The mechanic noted the recent replacement on the cat converter & oil had leaked intermixing. That caused the motor to seize and the car to stop working while I was on the road driving. I can't imagine what could've happened to me had it stop on the highway at 65mph.
Additional Notes:
May 2023 we took the car to the GM dealership for a electronic recall. We reported a rattling noise at that point in time. Whatever repair was done that the car ran w/o any noise for nearly a year. April 2024 the catalytic converter failed at just 61K miles on this vehicle. The mechanic at the same dealership noted a broken mounting bracket and replaced the catalytic converter. October 24 2024 at 76K miles the car started making the same noise. The mechanic at the same dealership noted a loose mounting bracket due to an excessively vibrating catalytic converter, a crack on the cat converter, a leak and sequentially damaged front pipe. They noted they made all of those repairs. They noted they test drove the vehicle and verified the car was repaired. October 26, 2024 after those final repairs the car made a loud revving noise and emitted a smell of sulfur. The next day the car died on the road while driving. Every system of he vehicle shut down and I narrowly avoided getting hit from behind. On 11/2/24 We had the car towed to the dealership again. The mechanic noted the recent replacement on the cat converter & oil had leaked intermixing. That caused the motor to seize and the car to stop working while I was on the road driving. I can't imagine what could've happened to me had it stop on the highway at 65mph.
Mfg Campaign: 11645736
Recall Date: Mar 1, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2021 GMC Acadia. The contact stated while attempting to park the vehicle, the contact became aware that the front and rear-view cameras were inoperable. The camera failure message was displayed. The contact stated that the cameras failed to function properly, and an image was not displayed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2021 GMC Acadia. The contact stated while attempting to park the vehicle, the contact became aware that the front and rear-view cameras were inoperable. The camera failure message was displayed. The contact stated that the cameras failed to function properly, and an image was not displayed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2021 GMC Acadia. The contact stated while attempting to park the vehicle, the contact became aware that the front and rear-view cameras were inoperable. The camera failure message was displayed. The contact stated that the cameras failed to function properly, and an image was not displayed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11645263
Recall Date: Feb 27, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving, the vehicle shut off without warning. It was in-traffic when this occurred and subsequently blocked traffic. I tried to restart the vehicle many times. It would start and then die within a few seconds. Since the vehicle would not remain running, it was impossible to shift out of the "park" position. Since it was in "park", the vehicle could not be readily moved out of traffic. This failure is a safety hazard! The vehicle was towed from the scene. The dealer diagnosed the problem as the "Powertrain control module lost communication the the fuel pump driver module causing no fueling to engine from low pressure fuel pump U18A..." The fuel pump control module had internal communication circuit failure. GMC module 13554820 was replaced.
Corrective Action:
While driving, the vehicle shut off without warning. It was in-traffic when this occurred and subsequently blocked traffic. I tried to restart the vehicle many times. It would start and then die within a few seconds. Since the vehicle would not remain running, it was impossible to shift out of the "park" position. Since it was in "park", the vehicle could not be readily moved out of traffic. This failure is a safety hazard! The vehicle was towed from the scene. The dealer diagnosed the problem as the "Powertrain control module lost communication the the fuel pump driver module causing no fueling to engine from low pressure fuel pump U18A..." The fuel pump control module had internal communication circuit failure. GMC module 13554820 was replaced.
Additional Notes:
While driving, the vehicle shut off without warning. It was in-traffic when this occurred and subsequently blocked traffic. I tried to restart the vehicle many times. It would start and then die within a few seconds. Since the vehicle would not remain running, it was impossible to shift out of the "park" position. Since it was in "park", the vehicle could not be readily moved out of traffic. This failure is a safety hazard! The vehicle was towed from the scene. The dealer diagnosed the problem as the "Powertrain control module lost communication the the fuel pump driver module causing no fueling to engine from low pressure fuel pump U18A..." The fuel pump control module had internal communication circuit failure. GMC module 13554820 was replaced.
Mfg Campaign: 11634336
Recall Date: Jan 6, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving vehicle stalled multiple times in the middle of the road, with service transmission and engine light coming on, causing unsafe conditions, causing accident and leaving passengers stranded. Battery being drained and needing to be replaced multiple times within 2 years. Vehicle stopping and shutting off on the highway causing dangerous driving conditions!! Radio and lights flickering, with radio freezing and shutting off. Electrical system not working properly and overheating!
Corrective Action:
While driving vehicle stalled multiple times in the middle of the road, with service transmission and engine light coming on, causing unsafe conditions, causing accident and leaving passengers stranded. Battery being drained and needing to be replaced multiple times within 2 years. Vehicle stopping and shutting off on the highway causing dangerous driving conditions!! Radio and lights flickering, with radio freezing and shutting off. Electrical system not working properly and overheating!
Additional Notes:
While driving vehicle stalled multiple times in the middle of the road, with service transmission and engine light coming on, causing unsafe conditions, causing accident and leaving passengers stranded. Battery being drained and needing to be replaced multiple times within 2 years. Vehicle stopping and shutting off on the highway causing dangerous driving conditions!! Radio and lights flickering, with radio freezing and shutting off. Electrical system not working properly and overheating!
Mfg Campaign: 11630080
Recall Date: Dec 11, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving vehicle stalled multiple times in the middle of the road, with service transmission and engine light coming on, causing unsafe conditions, causing accident and leaving passengers stranded. Battery being drained and needing to be replaced multiple times within 2 years. Vehicle stopping and shutting off on the highway causing dangerous driving conditions!! Radio and lights flickering, with radio freezing and shutting off. Electrical system not working properly and overheating!
Corrective Action:
While driving vehicle stalled multiple times in the middle of the road, with service transmission and engine light coming on, causing unsafe conditions, causing accident and leaving passengers stranded. Battery being drained and needing to be replaced multiple times within 2 years. Vehicle stopping and shutting off on the highway causing dangerous driving conditions!! Radio and lights flickering, with radio freezing and shutting off. Electrical system not working properly and overheating!
Additional Notes:
While driving vehicle stalled multiple times in the middle of the road, with service transmission and engine light coming on, causing unsafe conditions, causing accident and leaving passengers stranded. Battery being drained and needing to be replaced multiple times within 2 years. Vehicle stopping and shutting off on the highway causing dangerous driving conditions!! Radio and lights flickering, with radio freezing and shutting off. Electrical system not working properly and overheating!
Mfg Campaign: 11630080
Recall Date: Dec 11, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving vehicle stalled multiple times in the middle of the road, with service transmission and engine light coming on, causing unsafe conditions, causing accident and leaving passengers stranded. Battery being drained and needing to be replaced multiple times within 2 years. Vehicle stopping and shutting off on the highway causing dangerous driving conditions!! Radio and lights flickering, with radio freezing and shutting off. Electrical system not working properly and overheating!
Corrective Action:
While driving vehicle stalled multiple times in the middle of the road, with service transmission and engine light coming on, causing unsafe conditions, causing accident and leaving passengers stranded. Battery being drained and needing to be replaced multiple times within 2 years. Vehicle stopping and shutting off on the highway causing dangerous driving conditions!! Radio and lights flickering, with radio freezing and shutting off. Electrical system not working properly and overheating!
Additional Notes:
While driving vehicle stalled multiple times in the middle of the road, with service transmission and engine light coming on, causing unsafe conditions, causing accident and leaving passengers stranded. Battery being drained and needing to be replaced multiple times within 2 years. Vehicle stopping and shutting off on the highway causing dangerous driving conditions!! Radio and lights flickering, with radio freezing and shutting off. Electrical system not working properly and overheating!
Mfg Campaign: 11630080
Recall Date: Dec 11, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving down the interstate at 70mph+, the instrument panel went black and restarted multiple times. The car continued to stay at a sustained speed, but I was unable to control anything or see how fast I was going. It appears as if the car has shut off, but it isn't. It also affects the lights. It has happened multiple times with no known cause. When I brought this up at the dealership, they said that it would be an $80 diagnostic fee and unless they can replicate the problem they can't do anything about it because it doesn't throw any error codes. There was another women in the dealership the same time as me with the exact same issue. No fix offered. Looking online and talking to others this seems like a common issue that GMC is ignoring.
Corrective Action:
While driving down the interstate at 70mph+, the instrument panel went black and restarted multiple times. The car continued to stay at a sustained speed, but I was unable to control anything or see how fast I was going. It appears as if the car has shut off, but it isn't. It also affects the lights. It has happened multiple times with no known cause. When I brought this up at the dealership, they said that it would be an $80 diagnostic fee and unless they can replicate the problem they can't do anything about it because it doesn't throw any error codes. There was another women in the dealership the same time as me with the exact same issue. No fix offered. Looking online and talking to others this seems like a common issue that GMC is ignoring.
Additional Notes:
While driving down the interstate at 70mph+, the instrument panel went black and restarted multiple times. The car continued to stay at a sustained speed, but I was unable to control anything or see how fast I was going. It appears as if the car has shut off, but it isn't. It also affects the lights. It has happened multiple times with no known cause. When I brought this up at the dealership, they said that it would be an $80 diagnostic fee and unless they can replicate the problem they can't do anything about it because it doesn't throw any error codes. There was another women in the dealership the same time as me with the exact same issue. No fix offered. Looking online and talking to others this seems like a common issue that GMC is ignoring.
Mfg Campaign: 11629038
Recall Date: Dec 5, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine exhaust makes vibrating noise similar to a leaf blower under acceleration. TSB issued due to common issue and GM refuses to recall or fix. Broken baffle/weld inside of front muffler/resonator on exhaust system under front passenger compartment. Issue getting worse. $2500 at local dealership to fix, with GM offering “assistance” to fix issue in the amount of $742 leaving the consumer with balance. At what point will the rest of the defective part deteriorate and cause clogging issues and more damage?
Corrective Action:
Engine exhaust makes vibrating noise similar to a leaf blower under acceleration. TSB issued due to common issue and GM refuses to recall or fix. Broken baffle/weld inside of front muffler/resonator on exhaust system under front passenger compartment. Issue getting worse. $2500 at local dealership to fix, with GM offering “assistance” to fix issue in the amount of $742 leaving the consumer with balance. At what point will the rest of the defective part deteriorate and cause clogging issues and more damage?
Additional Notes:
Engine exhaust makes vibrating noise similar to a leaf blower under acceleration. TSB issued due to common issue and GM refuses to recall or fix. Broken baffle/weld inside of front muffler/resonator on exhaust system under front passenger compartment. Issue getting worse. $2500 at local dealership to fix, with GM offering “assistance” to fix issue in the amount of $742 leaving the consumer with balance. At what point will the rest of the defective part deteriorate and cause clogging issues and more damage?
Mfg Campaign: 11628120
Recall Date: Dec 1, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle stalled on major interstate while giving no warning Vehicle would not start after failure Had to be towed to dealership Found to be a faulty fuel pump module Service advisor even said this is a common problem Vehicle mileage was at 33,478 This could have been a deadly accident
Corrective Action:
Vehicle stalled on major interstate while giving no warning Vehicle would not start after failure Had to be towed to dealership Found to be a faulty fuel pump module Service advisor even said this is a common problem Vehicle mileage was at 33,478 This could have been a deadly accident
Additional Notes:
Vehicle stalled on major interstate while giving no warning Vehicle would not start after failure Had to be towed to dealership Found to be a faulty fuel pump module Service advisor even said this is a common problem Vehicle mileage was at 33,478 This could have been a deadly accident
Mfg Campaign: 11624802
Recall Date: Nov 12, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle stalled on major interstate while giving no warning Vehicle would not start after failure Had to be towed to dealership Found to be a faulty fuel pump module Service advisor even said this is a common problem Vehicle mileage was at 33,478 This could have been a deadly accident
Corrective Action:
Vehicle stalled on major interstate while giving no warning Vehicle would not start after failure Had to be towed to dealership Found to be a faulty fuel pump module Service advisor even said this is a common problem Vehicle mileage was at 33,478 This could have been a deadly accident
Additional Notes:
Vehicle stalled on major interstate while giving no warning Vehicle would not start after failure Had to be towed to dealership Found to be a faulty fuel pump module Service advisor even said this is a common problem Vehicle mileage was at 33,478 This could have been a deadly accident
Mfg Campaign: 11624802
Recall Date: Nov 12, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle stalled out and instrument panel showed no gas when the tank was over half full. I had trouble re-starting but was able to only drive a mile before stalling again. Both times occurred at a stoplight I had it towed to local dealer . They replaced the fuel pump power control module. The service personnel said that they see a large number of these and that some people had accidents due to this. I was about to enter a very busy highway at rush hour and if this happened on the highway, it would be very dangerous. I saw that there were previous recalls on GMC/Chevy vehicles similar to mine from 2021 that had recalls for this same reason but the Acadia has not been included. From what I have seen, a recall should be considered.
Corrective Action:
Vehicle stalled out and instrument panel showed no gas when the tank was over half full. I had trouble re-starting but was able to only drive a mile before stalling again. Both times occurred at a stoplight I had it towed to local dealer . They replaced the fuel pump power control module. The service personnel said that they see a large number of these and that some people had accidents due to this. I was about to enter a very busy highway at rush hour and if this happened on the highway, it would be very dangerous. I saw that there were previous recalls on GMC/Chevy vehicles similar to mine from 2021 that had recalls for this same reason but the Acadia has not been included. From what I have seen, a recall should be considered.
Additional Notes:
Vehicle stalled out and instrument panel showed no gas when the tank was over half full. I had trouble re-starting but was able to only drive a mile before stalling again. Both times occurred at a stoplight I had it towed to local dealer . They replaced the fuel pump power control module. The service personnel said that they see a large number of these and that some people had accidents due to this. I was about to enter a very busy highway at rush hour and if this happened on the highway, it would be very dangerous. I saw that there were previous recalls on GMC/Chevy vehicles similar to mine from 2021 that had recalls for this same reason but the Acadia has not been included. From what I have seen, a recall should be considered.
Mfg Campaign: 11624343
Recall Date: Nov 9, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
46,000 miles on my car. Fuel management system failed. Would not start until we unplugged battery, and let it reset. Car lost acceleration and went into neutral on highway.
Corrective Action:
46,000 miles on my car. Fuel management system failed. Would not start until we unplugged battery, and let it reset. Car lost acceleration and went into neutral on highway.
Additional Notes:
46,000 miles on my car. Fuel management system failed. Would not start until we unplugged battery, and let it reset. Car lost acceleration and went into neutral on highway.
Mfg Campaign: 11620444
Recall Date: Oct 17, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owns a 2021 GMC Acadia. The contact stated while driving 50 MPH, the vehicle suddenly decelerated to 35 MPH. The vehicle stalled, and the "Steering Assistance Reduced" message was displayed. The vehicle was restarted. The vehicle was taken to the local dealer the following day, where it was diagnosed that the accelerator pedal and terminal connector were bent. The dealer retrieved DTC codes: P2138, and P2122. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 27,792.
Corrective Action:
The contact owns a 2021 GMC Acadia. The contact stated while driving 50 MPH, the vehicle suddenly decelerated to 35 MPH. The vehicle stalled, and the "Steering Assistance Reduced" message was displayed. The vehicle was restarted. The vehicle was taken to the local dealer the following day, where it was diagnosed that the accelerator pedal and terminal connector were bent. The dealer retrieved DTC codes: P2138, and P2122. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 27,792.
Additional Notes:
The contact owns a 2021 GMC Acadia. The contact stated while driving 50 MPH, the vehicle suddenly decelerated to 35 MPH. The vehicle stalled, and the "Steering Assistance Reduced" message was displayed. The vehicle was restarted. The vehicle was taken to the local dealer the following day, where it was diagnosed that the accelerator pedal and terminal connector were bent. The dealer retrieved DTC codes: P2138, and P2122. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 27,792.
Mfg Campaign: 11616263
Recall Date: Sep 24, 2024
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