Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Mustang vehicles. The rearview camera wiring may be loose or damaged, which can result in a blank or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S06
Recall Date: Feb 16, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2017 Mustang vehicles manufactured February 24, 2015, to August 30, 2016. A hose may separate from the engine oil cooler tube assembly causing an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S40
Recall Date: Oct 26, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Mustang vehicles manufactured September 26, 2015, to October 1, 2015. The front and rear seat belts and child seat tether anchors may have been damaged in shipping from the supplier to the vehicle assembly plant and may not adequately restrain the occupant in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 225, "Child restraint anchorage systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C13
Recall Date: Oct 26, 2015
Consumer Complaints
456 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Corrective Action:
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Additional Notes:
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Mfg Campaign: 11006120
Recall Date: Jul 18, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Corrective Action:
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Additional Notes:
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Mfg Campaign: 11006120
Recall Date: Jul 18, 2017
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Corrective Action:
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Additional Notes:
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Mfg Campaign: 11006120
Recall Date: Jul 18, 2017
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I WAS IN A WRECK THAT TOTALED MY VEHICLE. ALL AIRBAGS DEPLOYED EXCEPT DRIVER SIDE STEERING WHEEL. CAUSING EXTENSIVE DAMAGE TO MY NOSE. HAD STITCHES, BROKEN NOSE. ALREADY HAVE HAD ONE SURGERY AND STILL HAVE TO HAVE ONE MORE. I WAS ON A A REGULAR STREET AND SWERVED A DEER AND HIT AN EMBANKMENT.
Corrective Action:
I WAS IN A WRECK THAT TOTALED MY VEHICLE. ALL AIRBAGS DEPLOYED EXCEPT DRIVER SIDE STEERING WHEEL. CAUSING EXTENSIVE DAMAGE TO MY NOSE. HAD STITCHES, BROKEN NOSE. ALREADY HAVE HAD ONE SURGERY AND STILL HAVE TO HAVE ONE MORE. I WAS ON A A REGULAR STREET AND SWERVED A DEER AND HIT AN EMBANKMENT.
Additional Notes:
I WAS IN A WRECK THAT TOTALED MY VEHICLE. ALL AIRBAGS DEPLOYED EXCEPT DRIVER SIDE STEERING WHEEL. CAUSING EXTENSIVE DAMAGE TO MY NOSE. HAD STITCHES, BROKEN NOSE. ALREADY HAVE HAD ONE SURGERY AND STILL HAVE TO HAVE ONE MORE. I WAS ON A A REGULAR STREET AND SWERVED A DEER AND HIT AN EMBANKMENT.
Mfg Campaign: 10993082
Recall Date: Jun 4, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHENEVER THE CONTACT SHIFTED GEARS, A PINGING METAL SOUND WAS HEARD. THE CONTACT TOOK THE VEHICLE TO THE TOWN AND COUNTRY FORD DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE SHAFT AND THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. ..UPDATED 07/31/17 *BF *CN
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHENEVER THE CONTACT SHIFTED GEARS, A PINGING METAL SOUND WAS HEARD. THE CONTACT TOOK THE VEHICLE TO THE TOWN AND COUNTRY FORD DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE SHAFT AND THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. ..UPDATED 07/31/17 *BF *CN
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHENEVER THE CONTACT SHIFTED GEARS, A PINGING METAL SOUND WAS HEARD. THE CONTACT TOOK THE VEHICLE TO THE TOWN AND COUNTRY FORD DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE SHAFT AND THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. ..UPDATED 07/31/17 *BF *CN
Mfg Campaign: 10991787
Recall Date: May 26, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVESHAFT VIBRATION GETS WORSE WHEN GOING OVER 45 MILES EVEN WORSE GOING 80
Corrective Action:
DRIVESHAFT VIBRATION GETS WORSE WHEN GOING OVER 45 MILES EVEN WORSE GOING 80
Additional Notes:
DRIVESHAFT VIBRATION GETS WORSE WHEN GOING OVER 45 MILES EVEN WORSE GOING 80
Mfg Campaign: 10979819
Recall Date: Apr 21, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TAKATA RECALL. THE ISSUE WITH MY CAR IS THAT THE ENGINE IS SHUTTING OFF WHILE COMING TO A STOP. WHETHER THE CLUTCH IS ENGAGED ALL THE WAY OR IF IT'S JUST IN NEUTRAL. SUDDENLY THE RPM'S JUST DROP TO ZERO AND I WOULD HAVE TO RESTART THE CAR AGAIN BY HITTING THE START ENGINE BUTTON. THIS HAD HAPPENED MULTIPLE TIMES IN THE PAST FEW COUPLE OF MONTHS. OTHER THAN THAT THE CAR STILL RUNS SMOOTH AND EVERYTHING ELSE IS FINE. I HAVE ALMOST 18000 MILES ON IT. I REALLY HOPE FORD COULD FIGURE OUT WHAT THE PROBLEMS IS.
Corrective Action:
TAKATA RECALL. THE ISSUE WITH MY CAR IS THAT THE ENGINE IS SHUTTING OFF WHILE COMING TO A STOP. WHETHER THE CLUTCH IS ENGAGED ALL THE WAY OR IF IT'S JUST IN NEUTRAL. SUDDENLY THE RPM'S JUST DROP TO ZERO AND I WOULD HAVE TO RESTART THE CAR AGAIN BY HITTING THE START ENGINE BUTTON. THIS HAD HAPPENED MULTIPLE TIMES IN THE PAST FEW COUPLE OF MONTHS. OTHER THAN THAT THE CAR STILL RUNS SMOOTH AND EVERYTHING ELSE IS FINE. I HAVE ALMOST 18000 MILES ON IT. I REALLY HOPE FORD COULD FIGURE OUT WHAT THE PROBLEMS IS.
Additional Notes:
TAKATA RECALL. THE ISSUE WITH MY CAR IS THAT THE ENGINE IS SHUTTING OFF WHILE COMING TO A STOP. WHETHER THE CLUTCH IS ENGAGED ALL THE WAY OR IF IT'S JUST IN NEUTRAL. SUDDENLY THE RPM'S JUST DROP TO ZERO AND I WOULD HAVE TO RESTART THE CAR AGAIN BY HITTING THE START ENGINE BUTTON. THIS HAD HAPPENED MULTIPLE TIMES IN THE PAST FEW COUPLE OF MONTHS. OTHER THAN THAT THE CAR STILL RUNS SMOOTH AND EVERYTHING ELSE IS FINE. I HAVE ALMOST 18000 MILES ON IT. I REALLY HOPE FORD COULD FIGURE OUT WHAT THE PROBLEMS IS.
Mfg Campaign: 10979419
Recall Date: Apr 20, 2017
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIE ROD ASSEMBLY FAILED WHILE THE DRIVER TURNED AT LOW SPEEDS, AND THE VEHICLE ABRUPTLY VIBRATED AND SHOOK. THE DRIVER WAS ABLE TO PULL THE VEHICLE OVER ONTO THE ROAD SHOULDER. THE CONTACT PLACED THE VEHICLE INTO REVERSE. WHILE REVERSING, THE FRONT PASSENGER SIDE TIRE SEPARATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE LOWER TIE ROD ASSEMBLY BOLT FAILED. THE BOLT WAS NOT SECURELY FASTENED AND THREADED THE TIE ROD ASSEMBLY, WHICH CAUSED THE TIRE TO SEPARATE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 409.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIE ROD ASSEMBLY FAILED WHILE THE DRIVER TURNED AT LOW SPEEDS, AND THE VEHICLE ABRUPTLY VIBRATED AND SHOOK. THE DRIVER WAS ABLE TO PULL THE VEHICLE OVER ONTO THE ROAD SHOULDER. THE CONTACT PLACED THE VEHICLE INTO REVERSE. WHILE REVERSING, THE FRONT PASSENGER SIDE TIRE SEPARATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE LOWER TIE ROD ASSEMBLY BOLT FAILED. THE BOLT WAS NOT SECURELY FASTENED AND THREADED THE TIE ROD ASSEMBLY, WHICH CAUSED THE TIRE TO SEPARATE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 409.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIE ROD ASSEMBLY FAILED WHILE THE DRIVER TURNED AT LOW SPEEDS, AND THE VEHICLE ABRUPTLY VIBRATED AND SHOOK. THE DRIVER WAS ABLE TO PULL THE VEHICLE OVER ONTO THE ROAD SHOULDER. THE CONTACT PLACED THE VEHICLE INTO REVERSE. WHILE REVERSING, THE FRONT PASSENGER SIDE TIRE SEPARATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE LOWER TIE ROD ASSEMBLY BOLT FAILED. THE BOLT WAS NOT SECURELY FASTENED AND THREADED THE TIE ROD ASSEMBLY, WHICH CAUSED THE TIRE TO SEPARATE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 409.
Mfg Campaign: 10979004
Recall Date: Apr 18, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Corrective Action:
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Additional Notes:
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Mfg Campaign: 10972250
Recall Date: Apr 13, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Corrective Action:
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Additional Notes:
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Mfg Campaign: 10972250
Recall Date: Apr 13, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Corrective Action:
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Additional Notes:
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Mfg Campaign: 10972250
Recall Date: Apr 13, 2017
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I BOUGHT A 2016 FORD MUSTANG IN APRIL 2016 ITS A GREAT CAR. I HAD AN ACCIDENT AND THE AIR BAGS GOT DEPLOYED LUCKILY NOTHING HAPPENED TO ME. THE VEHICLE WAS REPAIRED AT RUSSELL AND SMITH COLLISION CENTER IN HOUSTON,TX FOR 51 DAYS AT A COST OF 18000$ (CAR COST 34000$). ON THE 26TH OF MARCH 2017 A GUY SKIPPED A RED SIGNAL AND CAME INTO THE MIDDLE OF AN INTERSECTION SO I HAD TO CRASH INTO HIM AT A SPEED OF 50 MPH. THIS TIME NO AIRBAGS GOT DEPLOYED . ITS ONLY BY GODS GRACE THAT I AM NOT HARMED. I TRIED COMPLAINING TO PEOPLE AT FORD BUT ALL I AM GETTING IS A RUN AROUND FROM THEIR CUSTOMER CARE REPRESENTATIVES. ALL I WANT TO KNOW WHY MY DRIVER AIRBAG DID NOT DEPLOY EVEN AT THAT SPEED.
Corrective Action:
I BOUGHT A 2016 FORD MUSTANG IN APRIL 2016 ITS A GREAT CAR. I HAD AN ACCIDENT AND THE AIR BAGS GOT DEPLOYED LUCKILY NOTHING HAPPENED TO ME. THE VEHICLE WAS REPAIRED AT RUSSELL AND SMITH COLLISION CENTER IN HOUSTON,TX FOR 51 DAYS AT A COST OF 18000$ (CAR COST 34000$). ON THE 26TH OF MARCH 2017 A GUY SKIPPED A RED SIGNAL AND CAME INTO THE MIDDLE OF AN INTERSECTION SO I HAD TO CRASH INTO HIM AT A SPEED OF 50 MPH. THIS TIME NO AIRBAGS GOT DEPLOYED . ITS ONLY BY GODS GRACE THAT I AM NOT HARMED. I TRIED COMPLAINING TO PEOPLE AT FORD BUT ALL I AM GETTING IS A RUN AROUND FROM THEIR CUSTOMER CARE REPRESENTATIVES. ALL I WANT TO KNOW WHY MY DRIVER AIRBAG DID NOT DEPLOY EVEN AT THAT SPEED.
Additional Notes:
I BOUGHT A 2016 FORD MUSTANG IN APRIL 2016 ITS A GREAT CAR. I HAD AN ACCIDENT AND THE AIR BAGS GOT DEPLOYED LUCKILY NOTHING HAPPENED TO ME. THE VEHICLE WAS REPAIRED AT RUSSELL AND SMITH COLLISION CENTER IN HOUSTON,TX FOR 51 DAYS AT A COST OF 18000$ (CAR COST 34000$). ON THE 26TH OF MARCH 2017 A GUY SKIPPED A RED SIGNAL AND CAME INTO THE MIDDLE OF AN INTERSECTION SO I HAD TO CRASH INTO HIM AT A SPEED OF 50 MPH. THIS TIME NO AIRBAGS GOT DEPLOYED . ITS ONLY BY GODS GRACE THAT I AM NOT HARMED. I TRIED COMPLAINING TO PEOPLE AT FORD BUT ALL I AM GETTING IS A RUN AROUND FROM THEIR CUSTOMER CARE REPRESENTATIVES. ALL I WANT TO KNOW WHY MY DRIVER AIRBAG DID NOT DEPLOY EVEN AT THAT SPEED.
Mfg Campaign: 10971517
Recall Date: Apr 9, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ELECTRONIC THROTTLE BODY BROKE, WAS FIXED BY DEALERSHIP AND WAS INFORMED THAT THE ORIGINAL THAT IS BEING PUT ON 4 MODELS FROM FORD HAVE FAULTY ONES, BUT SINCE ONLY 5,000-8,000 HAVE BROKEN, THERE WAS NO NEED FOR A FULL SCALE RECALL. I PULLED OUT IN TRAFFIC AND LOST ALL POWER, ONLY 1.5 MONTHS AFTER I DROVE OFF THE LOT WITH A BRAND NEW CAR.... YES IT IS MAJOR
Corrective Action:
ELECTRONIC THROTTLE BODY BROKE, WAS FIXED BY DEALERSHIP AND WAS INFORMED THAT THE ORIGINAL THAT IS BEING PUT ON 4 MODELS FROM FORD HAVE FAULTY ONES, BUT SINCE ONLY 5,000-8,000 HAVE BROKEN, THERE WAS NO NEED FOR A FULL SCALE RECALL. I PULLED OUT IN TRAFFIC AND LOST ALL POWER, ONLY 1.5 MONTHS AFTER I DROVE OFF THE LOT WITH A BRAND NEW CAR.... YES IT IS MAJOR
Additional Notes:
ELECTRONIC THROTTLE BODY BROKE, WAS FIXED BY DEALERSHIP AND WAS INFORMED THAT THE ORIGINAL THAT IS BEING PUT ON 4 MODELS FROM FORD HAVE FAULTY ONES, BUT SINCE ONLY 5,000-8,000 HAVE BROKEN, THERE WAS NO NEED FOR A FULL SCALE RECALL. I PULLED OUT IN TRAFFIC AND LOST ALL POWER, ONLY 1.5 MONTHS AFTER I DROVE OFF THE LOT WITH A BRAND NEW CAR.... YES IT IS MAJOR
Mfg Campaign: 10969443
Recall Date: Mar 30, 2017
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
RECALL ISSUED, TOLD NOT TO DRIVE. SITTING WITH CAR FOR MONTHS NO EXTENSION OF WARRANTY, NOT DRIVEABLE
Corrective Action:
RECALL ISSUED, TOLD NOT TO DRIVE. SITTING WITH CAR FOR MONTHS NO EXTENSION OF WARRANTY, NOT DRIVEABLE
Additional Notes:
RECALL ISSUED, TOLD NOT TO DRIVE. SITTING WITH CAR FOR MONTHS NO EXTENSION OF WARRANTY, NOT DRIVEABLE
Mfg Campaign: 10960234
Recall Date: Mar 12, 2017
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Corrective Action:
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Additional Notes:
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Mfg Campaign: 10957465
Recall Date: Feb 28, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Corrective Action:
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Additional Notes:
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Mfg Campaign: 10957465
Recall Date: Feb 28, 2017
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Corrective Action:
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Additional Notes:
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Mfg Campaign: 10957465
Recall Date: Feb 28, 2017
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I HAVE SOME SERIOUS CONCERNS ABOUT THE SAFETY RATINGS, SPECIFICALLY THE 2 STAR RATING AFTER THE CRASH TESTS CONDUCTED BY THE EUROPEAN NCAP AND THE AUSTRALIAN ANCAP. THESE CRASH TESTS SHOW THAT THE FRONT AIRBAGS DID NOT INFLATE SUFFICIENTLY TO AVOID HEAD INJURIES. WHEN I WAS FIRST TEST DRIVING THE 2016 MUSTANG, THE WINDOW STICKER HAD A 5 STAR SAFETY RATING BY THE NHTSA.
Corrective Action:
I HAVE SOME SERIOUS CONCERNS ABOUT THE SAFETY RATINGS, SPECIFICALLY THE 2 STAR RATING AFTER THE CRASH TESTS CONDUCTED BY THE EUROPEAN NCAP AND THE AUSTRALIAN ANCAP. THESE CRASH TESTS SHOW THAT THE FRONT AIRBAGS DID NOT INFLATE SUFFICIENTLY TO AVOID HEAD INJURIES. WHEN I WAS FIRST TEST DRIVING THE 2016 MUSTANG, THE WINDOW STICKER HAD A 5 STAR SAFETY RATING BY THE NHTSA.
Additional Notes:
I HAVE SOME SERIOUS CONCERNS ABOUT THE SAFETY RATINGS, SPECIFICALLY THE 2 STAR RATING AFTER THE CRASH TESTS CONDUCTED BY THE EUROPEAN NCAP AND THE AUSTRALIAN ANCAP. THESE CRASH TESTS SHOW THAT THE FRONT AIRBAGS DID NOT INFLATE SUFFICIENTLY TO AVOID HEAD INJURIES. WHEN I WAS FIRST TEST DRIVING THE 2016 MUSTANG, THE WINDOW STICKER HAD A 5 STAR SAFETY RATING BY THE NHTSA.
Mfg Campaign: 10954386
Recall Date: Feb 13, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FORD INTELLIGENCE/NOT SO INTELLIGENT THIS MORNING I WAS PUTTING MY 2 YEAR OLD CHILD IN HER CAR SEAT AS I NORMALLY DO WITH THE CAR STARTED AND I PLACED MY PURSE AND THE KEYS IN THE FRONT SEAT OF THE CAR. AFTER SECURING MY CHILD I CLOSED THE DOOR TO WALK AROUND AND GET IN AND THE DOORS WERE LOCKED. MY CAR WAS RUNNING AND MY 2 YEAR OLD BABY WAS FRANTICALLY SCREAMING IN THE BACK SEAT OF THE CAR. WHY DID THIS HAPPEN? WHEN I CONTACTED FORD, THEY SAID THE CAR WAS NOT SUPPOSED TO LOCK WITH THE KEYS INSIDE, SO WHY DID IT HAPPEN?
Corrective Action:
FORD INTELLIGENCE/NOT SO INTELLIGENT THIS MORNING I WAS PUTTING MY 2 YEAR OLD CHILD IN HER CAR SEAT AS I NORMALLY DO WITH THE CAR STARTED AND I PLACED MY PURSE AND THE KEYS IN THE FRONT SEAT OF THE CAR. AFTER SECURING MY CHILD I CLOSED THE DOOR TO WALK AROUND AND GET IN AND THE DOORS WERE LOCKED. MY CAR WAS RUNNING AND MY 2 YEAR OLD BABY WAS FRANTICALLY SCREAMING IN THE BACK SEAT OF THE CAR. WHY DID THIS HAPPEN? WHEN I CONTACTED FORD, THEY SAID THE CAR WAS NOT SUPPOSED TO LOCK WITH THE KEYS INSIDE, SO WHY DID IT HAPPEN?
Additional Notes:
FORD INTELLIGENCE/NOT SO INTELLIGENT THIS MORNING I WAS PUTTING MY 2 YEAR OLD CHILD IN HER CAR SEAT AS I NORMALLY DO WITH THE CAR STARTED AND I PLACED MY PURSE AND THE KEYS IN THE FRONT SEAT OF THE CAR. AFTER SECURING MY CHILD I CLOSED THE DOOR TO WALK AROUND AND GET IN AND THE DOORS WERE LOCKED. MY CAR WAS RUNNING AND MY 2 YEAR OLD BABY WAS FRANTICALLY SCREAMING IN THE BACK SEAT OF THE CAR. WHY DID THIS HAPPEN? WHEN I CONTACTED FORD, THEY SAID THE CAR WAS NOT SUPPOSED TO LOCK WITH THE KEYS INSIDE, SO WHY DID IT HAPPEN?
Mfg Campaign: 10945505
Recall Date: Jan 16, 2017
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 10928863
Recall Date: Nov 30, 2016
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