Complaints & Recalls
Consumer Complaints
387 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I believe this incident occurred on June 25th (though it might have been the 24th or 26th). I left work shortly after 5:00 pm and was driving around a roundabout. I was going slowly, lightly tapping the gas pedal to maintain a speed between 10-15 mph. During one of these light taps, my truck gave an audible alert and the brakes engaged suddenly for a split second. I immediately took my foot off the gas pedal. The alert and chime stopped, and I continued driving normally. I'm fairly sure some kind of alert appeared on the instrument panel cluster, but it happened and disappeared so quickly that I couldn't see anything clearly. It all happened in the blink of an eye. The brakes engaged and released so rapidly that I tried to recreate the event using the brake pedal to ensure my foot wasn't on it by mistake. However, the brakes did not engage as quickly or abruptly during my attempts. I am certain my foot was on the gas pedal, not the brake. The gas pedal has a lighter, bouncy feel, while the brake pedal requires more pressure. And I remember a light touch causing this issue. When this incident occurred, I am confident that the light taps on the gas pedal to maintain a low speed triggered the issue. I drove home without any further problems, and this has not happened since. I also want to mention that my truck had previously gone into limp mode suddenly, but I had that recall issue fixed shortly afterward.
Corrective Action:
I believe this incident occurred on June 25th (though it might have been the 24th or 26th). I left work shortly after 5:00 pm and was driving around a roundabout. I was going slowly, lightly tapping the gas pedal to maintain a speed between 10-15 mph. During one of these light taps, my truck gave an audible alert and the brakes engaged suddenly for a split second. I immediately took my foot off the gas pedal. The alert and chime stopped, and I continued driving normally. I'm fairly sure some kind of alert appeared on the instrument panel cluster, but it happened and disappeared so quickly that I couldn't see anything clearly. It all happened in the blink of an eye. The brakes engaged and released so rapidly that I tried to recreate the event using the brake pedal to ensure my foot wasn't on it by mistake. However, the brakes did not engage as quickly or abruptly during my attempts. I am certain my foot was on the gas pedal, not the brake. The gas pedal has a lighter, bouncy feel, while the brake pedal requires more pressure. And I remember a light touch causing this issue. When this incident occurred, I am confident that the light taps on the gas pedal to maintain a low speed triggered the issue. I drove home without any further problems, and this has not happened since. I also want to mention that my truck had previously gone into limp mode suddenly, but I had that recall issue fixed shortly afterward.
Additional Notes:
I believe this incident occurred on June 25th (though it might have been the 24th or 26th). I left work shortly after 5:00 pm and was driving around a roundabout. I was going slowly, lightly tapping the gas pedal to maintain a speed between 10-15 mph. During one of these light taps, my truck gave an audible alert and the brakes engaged suddenly for a split second. I immediately took my foot off the gas pedal. The alert and chime stopped, and I continued driving normally. I'm fairly sure some kind of alert appeared on the instrument panel cluster, but it happened and disappeared so quickly that I couldn't see anything clearly. It all happened in the blink of an eye. The brakes engaged and released so rapidly that I tried to recreate the event using the brake pedal to ensure my foot wasn't on it by mistake. However, the brakes did not engage as quickly or abruptly during my attempts. I am certain my foot was on the gas pedal, not the brake. The gas pedal has a lighter, bouncy feel, while the brake pedal requires more pressure. And I remember a light touch causing this issue. When this incident occurred, I am confident that the light taps on the gas pedal to maintain a low speed triggered the issue. I drove home without any further problems, and this has not happened since. I also want to mention that my truck had previously gone into limp mode suddenly, but I had that recall issue fixed shortly afterward.
Mfg Campaign: 11598369
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11597972
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11597972
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11597972
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The CV drive shift on either the driver side or passenger side of tbe hybrid model is going bad prematurely, currently at 20,000 miles but multiple other Maverick Hybrid owners have experienced the same issues and this is a safety risk as it could break while driving and cause an accident. It has not happened to me yet, as I'm not driving it until it can get fixed by the dealership but it's a concern I think ford needs to address,especially because most dealerships don't have vehicle loaners that customers can use unless they are willing to wait an extended period of time and their only option may be is continue to drive the unsafe vehicle or rent a car if they don't have a second vehicle.
Corrective Action:
The CV drive shift on either the driver side or passenger side of tbe hybrid model is going bad prematurely, currently at 20,000 miles but multiple other Maverick Hybrid owners have experienced the same issues and this is a safety risk as it could break while driving and cause an accident. It has not happened to me yet, as I'm not driving it until it can get fixed by the dealership but it's a concern I think ford needs to address,especially because most dealerships don't have vehicle loaners that customers can use unless they are willing to wait an extended period of time and their only option may be is continue to drive the unsafe vehicle or rent a car if they don't have a second vehicle.
Additional Notes:
The CV drive shift on either the driver side or passenger side of tbe hybrid model is going bad prematurely, currently at 20,000 miles but multiple other Maverick Hybrid owners have experienced the same issues and this is a safety risk as it could break while driving and cause an accident. It has not happened to me yet, as I'm not driving it until it can get fixed by the dealership but it's a concern I think ford needs to address,especially because most dealerships don't have vehicle loaners that customers can use unless they are willing to wait an extended period of time and their only option may be is continue to drive the unsafe vehicle or rent a car if they don't have a second vehicle.
Mfg Campaign: 11595251
Recall Date: Jun 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving at 60-70 MPH on the highway and lost gas power. The electrical power in the hybrid motor continued working, but I was unable to accelerate or maintain full speed. IMPORTANT: I had this very thing repaired in accordance with a previous recall and an identical issue in January, approximately five months ago. I am reporting in case an additional recall and new software patch is needed.
Corrective Action:
I was driving at 60-70 MPH on the highway and lost gas power. The electrical power in the hybrid motor continued working, but I was unable to accelerate or maintain full speed. IMPORTANT: I had this very thing repaired in accordance with a previous recall and an identical issue in January, approximately five months ago. I am reporting in case an additional recall and new software patch is needed.
Additional Notes:
I was driving at 60-70 MPH on the highway and lost gas power. The electrical power in the hybrid motor continued working, but I was unable to accelerate or maintain full speed. IMPORTANT: I had this very thing repaired in accordance with a previous recall and an identical issue in January, approximately five months ago. I am reporting in case an additional recall and new software patch is needed.
Mfg Campaign: 11594508
Recall Date: Jun 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving at 60-70 MPH on the highway and lost gas power. The electrical power in the hybrid motor continued working, but I was unable to accelerate or maintain full speed. IMPORTANT: I had this very thing repaired in accordance with a previous recall and an identical issue in January, approximately five months ago. I am reporting in case an additional recall and new software patch is needed.
Corrective Action:
I was driving at 60-70 MPH on the highway and lost gas power. The electrical power in the hybrid motor continued working, but I was unable to accelerate or maintain full speed. IMPORTANT: I had this very thing repaired in accordance with a previous recall and an identical issue in January, approximately five months ago. I am reporting in case an additional recall and new software patch is needed.
Additional Notes:
I was driving at 60-70 MPH on the highway and lost gas power. The electrical power in the hybrid motor continued working, but I was unable to accelerate or maintain full speed. IMPORTANT: I had this very thing repaired in accordance with a previous recall and an identical issue in January, approximately five months ago. I am reporting in case an additional recall and new software patch is needed.
Mfg Campaign: 11594508
Recall Date: Jun 15, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My driver side door hinge has a broken spot weld and has come unattached from the door and it goes inside and blocks the power window from coming down when the door is closed. Ford has had these breaking hinge problems since 2019. I took it to the Ford dealership for them to look at the problem and they want me to pay for it. I have attached pictures. As of October 2023, the National Highway Traffic Safety Administration (NHTSA) is investigating a potential defect in the front door weld of the 2020 and 2021 Ford Escape and its hybrid variant. This defect could cause the door to open unexpectedly while the vehicle is moving, which is a significant safety risk. Some owners have reported a popping noise followed by the door opening, while others have reported their doors not opening at all after a creaking noise. Some owners have also reported being unable to close the vehicle after the door opens. If the issue requires a recall, it could affect up to 346,071 vehicles.
Corrective Action:
My driver side door hinge has a broken spot weld and has come unattached from the door and it goes inside and blocks the power window from coming down when the door is closed. Ford has had these breaking hinge problems since 2019. I took it to the Ford dealership for them to look at the problem and they want me to pay for it. I have attached pictures. As of October 2023, the National Highway Traffic Safety Administration (NHTSA) is investigating a potential defect in the front door weld of the 2020 and 2021 Ford Escape and its hybrid variant. This defect could cause the door to open unexpectedly while the vehicle is moving, which is a significant safety risk. Some owners have reported a popping noise followed by the door opening, while others have reported their doors not opening at all after a creaking noise. Some owners have also reported being unable to close the vehicle after the door opens. If the issue requires a recall, it could affect up to 346,071 vehicles.
Additional Notes:
My driver side door hinge has a broken spot weld and has come unattached from the door and it goes inside and blocks the power window from coming down when the door is closed. Ford has had these breaking hinge problems since 2019. I took it to the Ford dealership for them to look at the problem and they want me to pay for it. I have attached pictures. As of October 2023, the National Highway Traffic Safety Administration (NHTSA) is investigating a potential defect in the front door weld of the 2020 and 2021 Ford Escape and its hybrid variant. This defect could cause the door to open unexpectedly while the vehicle is moving, which is a significant safety risk. Some owners have reported a popping noise followed by the door opening, while others have reported their doors not opening at all after a creaking noise. Some owners have also reported being unable to close the vehicle after the door opens. If the issue requires a recall, it could affect up to 346,071 vehicles.
Mfg Campaign: 11594452
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
Corrective Action:
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
Additional Notes:
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
Mfg Campaign: 11593341
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
Corrective Action:
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
Additional Notes:
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
Mfg Campaign: 11593341
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
Corrective Action:
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
Additional Notes:
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
Mfg Campaign: 11593341
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had an accident with sudden loss of power
Corrective Action:
I had an accident with sudden loss of power
Additional Notes:
I had an accident with sudden loss of power
Mfg Campaign: 11593550
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I had an accident with sudden loss of power
Corrective Action:
I had an accident with sudden loss of power
Additional Notes:
I had an accident with sudden loss of power
Mfg Campaign: 11593550
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I had an accident with sudden loss of power
Corrective Action:
I had an accident with sudden loss of power
Additional Notes:
I had an accident with sudden loss of power
Mfg Campaign: 11593550
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11593195
Recall Date: Jun 8, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11593195
Recall Date: Jun 8, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11593195
Recall Date: Jun 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle looses power while driving. Vehicle bogs down and won’t accelerate. Wrench warning light comes on. Exact description of recall release with NHTSA campaign number: 24V267. Ford’s number for this recall is 24S24.
Corrective Action:
Vehicle looses power while driving. Vehicle bogs down and won’t accelerate. Wrench warning light comes on. Exact description of recall release with NHTSA campaign number: 24V267. Ford’s number for this recall is 24S24.
Additional Notes:
Vehicle looses power while driving. Vehicle bogs down and won’t accelerate. Wrench warning light comes on. Exact description of recall release with NHTSA campaign number: 24V267. Ford’s number for this recall is 24S24.
Mfg Campaign: 11592968
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. I had previously taken this vehicle on [XXX], to the dealer (AutoNation Ford, Frisco, Texas) and they kept vehicle four (4) days. Upon return they told me diagnostics showed no alerts on vehicle, thus no problems. So, nothing was done. A second such incident happened on [XXX]. The next day I again took this vehicle to AutoNation to have the previously scheduled brake light Recall fix. At same time asked them to again look at the vehicle for issues in this complaint. I also offered to show them video of the self-acceleration, warning lights & prompts and a possible Recall #24S33 (powertrain control module) for this issue. Autonation rep said I was there only for scheduled recall and refused to look at videos or other information. Vehicle WAS NOT examined. On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. This vehicle has had four (4) recalls, and now three (3) separate incidents as described above. I believe it is a hazard and the issue complained of now and previously, are of such magnitude that they pose a significant risk of accident potentially causing injury or death to others or myself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. I had previously taken this vehicle on [XXX], to the dealer (AutoNation Ford, Frisco, Texas) and they kept vehicle four (4) days. Upon return they told me diagnostics showed no alerts on vehicle, thus no problems. So, nothing was done. A second such incident happened on [XXX]. The next day I again took this vehicle to AutoNation to have the previously scheduled brake light Recall fix. At same time asked them to again look at the vehicle for issues in this complaint. I also offered to show them video of the self-acceleration, warning lights & prompts and a possible Recall #24S33 (powertrain control module) for this issue. Autonation rep said I was there only for scheduled recall and refused to look at videos or other information. Vehicle WAS NOT examined. On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. This vehicle has had four (4) recalls, and now three (3) separate incidents as described above. I believe it is a hazard and the issue complained of now and previously, are of such magnitude that they pose a significant risk of accident potentially causing injury or death to others or myself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. I had previously taken this vehicle on [XXX], to the dealer (AutoNation Ford, Frisco, Texas) and they kept vehicle four (4) days. Upon return they told me diagnostics showed no alerts on vehicle, thus no problems. So, nothing was done. A second such incident happened on [XXX]. The next day I again took this vehicle to AutoNation to have the previously scheduled brake light Recall fix. At same time asked them to again look at the vehicle for issues in this complaint. I also offered to show them video of the self-acceleration, warning lights & prompts and a possible Recall #24S33 (powertrain control module) for this issue. Autonation rep said I was there only for scheduled recall and refused to look at videos or other information. Vehicle WAS NOT examined. On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. This vehicle has had four (4) recalls, and now three (3) separate incidents as described above. I believe it is a hazard and the issue complained of now and previously, are of such magnitude that they pose a significant risk of accident potentially causing injury or death to others or myself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11592069
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. I had previously taken this vehicle on [XXX], to the dealer (AutoNation Ford, Frisco, Texas) and they kept vehicle four (4) days. Upon return they told me diagnostics showed no alerts on vehicle, thus no problems. So, nothing was done. A second such incident happened on [XXX]. The next day I again took this vehicle to AutoNation to have the previously scheduled brake light Recall fix. At same time asked them to again look at the vehicle for issues in this complaint. I also offered to show them video of the self-acceleration, warning lights & prompts and a possible Recall #24S33 (powertrain control module) for this issue. Autonation rep said I was there only for scheduled recall and refused to look at videos or other information. Vehicle WAS NOT examined. On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. This vehicle has had four (4) recalls, and now three (3) separate incidents as described above. I believe it is a hazard and the issue complained of now and previously, are of such magnitude that they pose a significant risk of accident potentially causing injury or death to others or myself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. I had previously taken this vehicle on [XXX], to the dealer (AutoNation Ford, Frisco, Texas) and they kept vehicle four (4) days. Upon return they told me diagnostics showed no alerts on vehicle, thus no problems. So, nothing was done. A second such incident happened on [XXX]. The next day I again took this vehicle to AutoNation to have the previously scheduled brake light Recall fix. At same time asked them to again look at the vehicle for issues in this complaint. I also offered to show them video of the self-acceleration, warning lights & prompts and a possible Recall #24S33 (powertrain control module) for this issue. Autonation rep said I was there only for scheduled recall and refused to look at videos or other information. Vehicle WAS NOT examined. On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. This vehicle has had four (4) recalls, and now three (3) separate incidents as described above. I believe it is a hazard and the issue complained of now and previously, are of such magnitude that they pose a significant risk of accident potentially causing injury or death to others or myself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. I had previously taken this vehicle on [XXX], to the dealer (AutoNation Ford, Frisco, Texas) and they kept vehicle four (4) days. Upon return they told me diagnostics showed no alerts on vehicle, thus no problems. So, nothing was done. A second such incident happened on [XXX]. The next day I again took this vehicle to AutoNation to have the previously scheduled brake light Recall fix. At same time asked them to again look at the vehicle for issues in this complaint. I also offered to show them video of the self-acceleration, warning lights & prompts and a possible Recall #24S33 (powertrain control module) for this issue. Autonation rep said I was there only for scheduled recall and refused to look at videos or other information. Vehicle WAS NOT examined. On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. This vehicle has had four (4) recalls, and now three (3) separate incidents as described above. I believe it is a hazard and the issue complained of now and previously, are of such magnitude that they pose a significant risk of accident potentially causing injury or death to others or myself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11592069
Recall Date: Jun 3, 2024
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