Complaints & Recalls
Consumer Complaints
387 ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
Corrective Action:
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
Additional Notes:
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
Mfg Campaign: 11577766
Recall Date: Mar 16, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
Corrective Action:
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
Additional Notes:
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
Mfg Campaign: 11577766
Recall Date: Mar 16, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
Corrective Action:
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
Additional Notes:
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
Mfg Campaign: 11577766
Recall Date: Mar 16, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Truck died in the middle of a busy road. I was able to pull over and let it sit. Started it up, got another couple miles down the road, and it died again. Full plethora of warning messages. Let it sit some more - it started and I was able to drive it home. Pulled the codes: U1011 and U1028.
Corrective Action:
Truck died in the middle of a busy road. I was able to pull over and let it sit. Started it up, got another couple miles down the road, and it died again. Full plethora of warning messages. Let it sit some more - it started and I was able to drive it home. Pulled the codes: U1011 and U1028.
Additional Notes:
Truck died in the middle of a busy road. I was able to pull over and let it sit. Started it up, got another couple miles down the road, and it died again. Full plethora of warning messages. Let it sit some more - it started and I was able to drive it home. Pulled the codes: U1011 and U1028.
Mfg Campaign: 11577545
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Truck died in the middle of a busy road. I was able to pull over and let it sit. Started it up, got another couple miles down the road, and it died again. Full plethora of warning messages. Let it sit some more - it started and I was able to drive it home. Pulled the codes: U1011 and U1028.
Corrective Action:
Truck died in the middle of a busy road. I was able to pull over and let it sit. Started it up, got another couple miles down the road, and it died again. Full plethora of warning messages. Let it sit some more - it started and I was able to drive it home. Pulled the codes: U1011 and U1028.
Additional Notes:
Truck died in the middle of a busy road. I was able to pull over and let it sit. Started it up, got another couple miles down the road, and it died again. Full plethora of warning messages. Let it sit some more - it started and I was able to drive it home. Pulled the codes: U1011 and U1028.
Mfg Campaign: 11577545
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Truck died in the middle of a busy road. I was able to pull over and let it sit. Started it up, got another couple miles down the road, and it died again. Full plethora of warning messages. Let it sit some more - it started and I was able to drive it home. Pulled the codes: U1011 and U1028.
Corrective Action:
Truck died in the middle of a busy road. I was able to pull over and let it sit. Started it up, got another couple miles down the road, and it died again. Full plethora of warning messages. Let it sit some more - it started and I was able to drive it home. Pulled the codes: U1011 and U1028.
Additional Notes:
Truck died in the middle of a busy road. I was able to pull over and let it sit. Started it up, got another couple miles down the road, and it died again. Full plethora of warning messages. Let it sit some more - it started and I was able to drive it home. Pulled the codes: U1011 and U1028.
Mfg Campaign: 11577545
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
[XXX] car malfunctioned. First said that the gear was working incorrectly, then accelerator stopped working and Drive light on gear shifter started blinking. I pulled over to the shoulder and the brakes continued to work, and all the messages in my video came up. I started on cruise control going 78 then once I got to [XXX] my parking break came on. Once stopped I tried to go back into drive, which didn't work. The car would not go forward, almost as if it was attached to something. I turned the car on and off several times trying to get the parking break off. After I believe the third time I turned off the car, I left it off for about a full minute before turning it back on. The lights on the car went off except the check engine light, and the emergency brake light, though it finally let me turn the break off and switch into drive. I drove the last 4 minutes home without incident. This links to a video I took after I got onto the side of the highway showing what was happening on my display. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] car malfunctioned. First said that the gear was working incorrectly, then accelerator stopped working and Drive light on gear shifter started blinking. I pulled over to the shoulder and the brakes continued to work, and all the messages in my video came up. I started on cruise control going 78 then once I got to [XXX] my parking break came on. Once stopped I tried to go back into drive, which didn't work. The car would not go forward, almost as if it was attached to something. I turned the car on and off several times trying to get the parking break off. After I believe the third time I turned off the car, I left it off for about a full minute before turning it back on. The lights on the car went off except the check engine light, and the emergency brake light, though it finally let me turn the break off and switch into drive. I drove the last 4 minutes home without incident. This links to a video I took after I got onto the side of the highway showing what was happening on my display. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] car malfunctioned. First said that the gear was working incorrectly, then accelerator stopped working and Drive light on gear shifter started blinking. I pulled over to the shoulder and the brakes continued to work, and all the messages in my video came up. I started on cruise control going 78 then once I got to [XXX] my parking break came on. Once stopped I tried to go back into drive, which didn't work. The car would not go forward, almost as if it was attached to something. I turned the car on and off several times trying to get the parking break off. After I believe the third time I turned off the car, I left it off for about a full minute before turning it back on. The lights on the car went off except the check engine light, and the emergency brake light, though it finally let me turn the break off and switch into drive. I drove the last 4 minutes home without incident. This links to a video I took after I got onto the side of the highway showing what was happening on my display. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11577598
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
[XXX] car malfunctioned. First said that the gear was working incorrectly, then accelerator stopped working and Drive light on gear shifter started blinking. I pulled over to the shoulder and the brakes continued to work, and all the messages in my video came up. I started on cruise control going 78 then once I got to [XXX] my parking break came on. Once stopped I tried to go back into drive, which didn't work. The car would not go forward, almost as if it was attached to something. I turned the car on and off several times trying to get the parking break off. After I believe the third time I turned off the car, I left it off for about a full minute before turning it back on. The lights on the car went off except the check engine light, and the emergency brake light, though it finally let me turn the break off and switch into drive. I drove the last 4 minutes home without incident. This links to a video I took after I got onto the side of the highway showing what was happening on my display. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] car malfunctioned. First said that the gear was working incorrectly, then accelerator stopped working and Drive light on gear shifter started blinking. I pulled over to the shoulder and the brakes continued to work, and all the messages in my video came up. I started on cruise control going 78 then once I got to [XXX] my parking break came on. Once stopped I tried to go back into drive, which didn't work. The car would not go forward, almost as if it was attached to something. I turned the car on and off several times trying to get the parking break off. After I believe the third time I turned off the car, I left it off for about a full minute before turning it back on. The lights on the car went off except the check engine light, and the emergency brake light, though it finally let me turn the break off and switch into drive. I drove the last 4 minutes home without incident. This links to a video I took after I got onto the side of the highway showing what was happening on my display. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] car malfunctioned. First said that the gear was working incorrectly, then accelerator stopped working and Drive light on gear shifter started blinking. I pulled over to the shoulder and the brakes continued to work, and all the messages in my video came up. I started on cruise control going 78 then once I got to [XXX] my parking break came on. Once stopped I tried to go back into drive, which didn't work. The car would not go forward, almost as if it was attached to something. I turned the car on and off several times trying to get the parking break off. After I believe the third time I turned off the car, I left it off for about a full minute before turning it back on. The lights on the car went off except the check engine light, and the emergency brake light, though it finally let me turn the break off and switch into drive. I drove the last 4 minutes home without incident. This links to a video I took after I got onto the side of the highway showing what was happening on my display. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11577598
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
[XXX] car malfunctioned. First said that the gear was working incorrectly, then accelerator stopped working and Drive light on gear shifter started blinking. I pulled over to the shoulder and the brakes continued to work, and all the messages in my video came up. I started on cruise control going 78 then once I got to [XXX] my parking break came on. Once stopped I tried to go back into drive, which didn't work. The car would not go forward, almost as if it was attached to something. I turned the car on and off several times trying to get the parking break off. After I believe the third time I turned off the car, I left it off for about a full minute before turning it back on. The lights on the car went off except the check engine light, and the emergency brake light, though it finally let me turn the break off and switch into drive. I drove the last 4 minutes home without incident. This links to a video I took after I got onto the side of the highway showing what was happening on my display. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] car malfunctioned. First said that the gear was working incorrectly, then accelerator stopped working and Drive light on gear shifter started blinking. I pulled over to the shoulder and the brakes continued to work, and all the messages in my video came up. I started on cruise control going 78 then once I got to [XXX] my parking break came on. Once stopped I tried to go back into drive, which didn't work. The car would not go forward, almost as if it was attached to something. I turned the car on and off several times trying to get the parking break off. After I believe the third time I turned off the car, I left it off for about a full minute before turning it back on. The lights on the car went off except the check engine light, and the emergency brake light, though it finally let me turn the break off and switch into drive. I drove the last 4 minutes home without incident. This links to a video I took after I got onto the side of the highway showing what was happening on my display. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] car malfunctioned. First said that the gear was working incorrectly, then accelerator stopped working and Drive light on gear shifter started blinking. I pulled over to the shoulder and the brakes continued to work, and all the messages in my video came up. I started on cruise control going 78 then once I got to [XXX] my parking break came on. Once stopped I tried to go back into drive, which didn't work. The car would not go forward, almost as if it was attached to something. I turned the car on and off several times trying to get the parking break off. After I believe the third time I turned off the car, I left it off for about a full minute before turning it back on. The lights on the car went off except the check engine light, and the emergency brake light, though it finally let me turn the break off and switch into drive. I drove the last 4 minutes home without incident. This links to a video I took after I got onto the side of the highway showing what was happening on my display. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11577598
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I took my ford Maverick to dealer for the recalls for three recalls: 24c01,23c41 & 23e09. About 1 hr later driving on highway the engine lost all power, gearshift knob was flashing; warnings started flashing , hill start assist not available, service soon, pre collision assist not available, service power trac( I think) , check engine light came on & a wrench illuminated on dash. Went from 55-60 mph to a crawl in a few seconds. Fortunately was able to pull off-road. As soon as I touched brake pedal the emergency brake applied automatically & I slammed to a halt. After about 5 minutes & turning ignition on & off a few times everything worked again. Check engine light remained on but turn off the next day. I called dealership and they had no idea. Said to bring in again. This occurred on 3/6/24 and again on 3/10/24, both times identical situation. Both times I was fortunate no one behind me and room to get pull on shoulder. I posted this on the Maverick forum online only to discover it is happening to many people that have had the recalls done. Some their engines stopped on the freeway, going from 70 to a crawl in seconds. One person mentioned they almost got nailed by an 18 wheeler rig. I called the dealership to let them know what I found out online and they had no idea or how to correct. Whatever the recall did ( seems to be the recall associated with emissions - from online discussions) ford needs to correct. This type situation is an accident waiting to happen and putting lives in danger.
Corrective Action:
I took my ford Maverick to dealer for the recalls for three recalls: 24c01,23c41 & 23e09. About 1 hr later driving on highway the engine lost all power, gearshift knob was flashing; warnings started flashing , hill start assist not available, service soon, pre collision assist not available, service power trac( I think) , check engine light came on & a wrench illuminated on dash. Went from 55-60 mph to a crawl in a few seconds. Fortunately was able to pull off-road. As soon as I touched brake pedal the emergency brake applied automatically & I slammed to a halt. After about 5 minutes & turning ignition on & off a few times everything worked again. Check engine light remained on but turn off the next day. I called dealership and they had no idea. Said to bring in again. This occurred on 3/6/24 and again on 3/10/24, both times identical situation. Both times I was fortunate no one behind me and room to get pull on shoulder. I posted this on the Maverick forum online only to discover it is happening to many people that have had the recalls done. Some their engines stopped on the freeway, going from 70 to a crawl in seconds. One person mentioned they almost got nailed by an 18 wheeler rig. I called the dealership to let them know what I found out online and they had no idea or how to correct. Whatever the recall did ( seems to be the recall associated with emissions - from online discussions) ford needs to correct. This type situation is an accident waiting to happen and putting lives in danger.
Additional Notes:
I took my ford Maverick to dealer for the recalls for three recalls: 24c01,23c41 & 23e09. About 1 hr later driving on highway the engine lost all power, gearshift knob was flashing; warnings started flashing , hill start assist not available, service soon, pre collision assist not available, service power trac( I think) , check engine light came on & a wrench illuminated on dash. Went from 55-60 mph to a crawl in a few seconds. Fortunately was able to pull off-road. As soon as I touched brake pedal the emergency brake applied automatically & I slammed to a halt. After about 5 minutes & turning ignition on & off a few times everything worked again. Check engine light remained on but turn off the next day. I called dealership and they had no idea. Said to bring in again. This occurred on 3/6/24 and again on 3/10/24, both times identical situation. Both times I was fortunate no one behind me and room to get pull on shoulder. I posted this on the Maverick forum online only to discover it is happening to many people that have had the recalls done. Some their engines stopped on the freeway, going from 70 to a crawl in seconds. One person mentioned they almost got nailed by an 18 wheeler rig. I called the dealership to let them know what I found out online and they had no idea or how to correct. Whatever the recall did ( seems to be the recall associated with emissions - from online discussions) ford needs to correct. This type situation is an accident waiting to happen and putting lives in danger.
Mfg Campaign: 11576761
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I took my ford Maverick to dealer for the recalls for three recalls: 24c01,23c41 & 23e09. About 1 hr later driving on highway the engine lost all power, gearshift knob was flashing; warnings started flashing , hill start assist not available, service soon, pre collision assist not available, service power trac( I think) , check engine light came on & a wrench illuminated on dash. Went from 55-60 mph to a crawl in a few seconds. Fortunately was able to pull off-road. As soon as I touched brake pedal the emergency brake applied automatically & I slammed to a halt. After about 5 minutes & turning ignition on & off a few times everything worked again. Check engine light remained on but turn off the next day. I called dealership and they had no idea. Said to bring in again. This occurred on 3/6/24 and again on 3/10/24, both times identical situation. Both times I was fortunate no one behind me and room to get pull on shoulder. I posted this on the Maverick forum online only to discover it is happening to many people that have had the recalls done. Some their engines stopped on the freeway, going from 70 to a crawl in seconds. One person mentioned they almost got nailed by an 18 wheeler rig. I called the dealership to let them know what I found out online and they had no idea or how to correct. Whatever the recall did ( seems to be the recall associated with emissions - from online discussions) ford needs to correct. This type situation is an accident waiting to happen and putting lives in danger.
Corrective Action:
I took my ford Maverick to dealer for the recalls for three recalls: 24c01,23c41 & 23e09. About 1 hr later driving on highway the engine lost all power, gearshift knob was flashing; warnings started flashing , hill start assist not available, service soon, pre collision assist not available, service power trac( I think) , check engine light came on & a wrench illuminated on dash. Went from 55-60 mph to a crawl in a few seconds. Fortunately was able to pull off-road. As soon as I touched brake pedal the emergency brake applied automatically & I slammed to a halt. After about 5 minutes & turning ignition on & off a few times everything worked again. Check engine light remained on but turn off the next day. I called dealership and they had no idea. Said to bring in again. This occurred on 3/6/24 and again on 3/10/24, both times identical situation. Both times I was fortunate no one behind me and room to get pull on shoulder. I posted this on the Maverick forum online only to discover it is happening to many people that have had the recalls done. Some their engines stopped on the freeway, going from 70 to a crawl in seconds. One person mentioned they almost got nailed by an 18 wheeler rig. I called the dealership to let them know what I found out online and they had no idea or how to correct. Whatever the recall did ( seems to be the recall associated with emissions - from online discussions) ford needs to correct. This type situation is an accident waiting to happen and putting lives in danger.
Additional Notes:
I took my ford Maverick to dealer for the recalls for three recalls: 24c01,23c41 & 23e09. About 1 hr later driving on highway the engine lost all power, gearshift knob was flashing; warnings started flashing , hill start assist not available, service soon, pre collision assist not available, service power trac( I think) , check engine light came on & a wrench illuminated on dash. Went from 55-60 mph to a crawl in a few seconds. Fortunately was able to pull off-road. As soon as I touched brake pedal the emergency brake applied automatically & I slammed to a halt. After about 5 minutes & turning ignition on & off a few times everything worked again. Check engine light remained on but turn off the next day. I called dealership and they had no idea. Said to bring in again. This occurred on 3/6/24 and again on 3/10/24, both times identical situation. Both times I was fortunate no one behind me and room to get pull on shoulder. I posted this on the Maverick forum online only to discover it is happening to many people that have had the recalls done. Some their engines stopped on the freeway, going from 70 to a crawl in seconds. One person mentioned they almost got nailed by an 18 wheeler rig. I called the dealership to let them know what I found out online and they had no idea or how to correct. Whatever the recall did ( seems to be the recall associated with emissions - from online discussions) ford needs to correct. This type situation is an accident waiting to happen and putting lives in danger.
Mfg Campaign: 11576761
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I took my ford Maverick to dealer for the recalls for three recalls: 24c01,23c41 & 23e09. About 1 hr later driving on highway the engine lost all power, gearshift knob was flashing; warnings started flashing , hill start assist not available, service soon, pre collision assist not available, service power trac( I think) , check engine light came on & a wrench illuminated on dash. Went from 55-60 mph to a crawl in a few seconds. Fortunately was able to pull off-road. As soon as I touched brake pedal the emergency brake applied automatically & I slammed to a halt. After about 5 minutes & turning ignition on & off a few times everything worked again. Check engine light remained on but turn off the next day. I called dealership and they had no idea. Said to bring in again. This occurred on 3/6/24 and again on 3/10/24, both times identical situation. Both times I was fortunate no one behind me and room to get pull on shoulder. I posted this on the Maverick forum online only to discover it is happening to many people that have had the recalls done. Some their engines stopped on the freeway, going from 70 to a crawl in seconds. One person mentioned they almost got nailed by an 18 wheeler rig. I called the dealership to let them know what I found out online and they had no idea or how to correct. Whatever the recall did ( seems to be the recall associated with emissions - from online discussions) ford needs to correct. This type situation is an accident waiting to happen and putting lives in danger.
Corrective Action:
I took my ford Maverick to dealer for the recalls for three recalls: 24c01,23c41 & 23e09. About 1 hr later driving on highway the engine lost all power, gearshift knob was flashing; warnings started flashing , hill start assist not available, service soon, pre collision assist not available, service power trac( I think) , check engine light came on & a wrench illuminated on dash. Went from 55-60 mph to a crawl in a few seconds. Fortunately was able to pull off-road. As soon as I touched brake pedal the emergency brake applied automatically & I slammed to a halt. After about 5 minutes & turning ignition on & off a few times everything worked again. Check engine light remained on but turn off the next day. I called dealership and they had no idea. Said to bring in again. This occurred on 3/6/24 and again on 3/10/24, both times identical situation. Both times I was fortunate no one behind me and room to get pull on shoulder. I posted this on the Maverick forum online only to discover it is happening to many people that have had the recalls done. Some their engines stopped on the freeway, going from 70 to a crawl in seconds. One person mentioned they almost got nailed by an 18 wheeler rig. I called the dealership to let them know what I found out online and they had no idea or how to correct. Whatever the recall did ( seems to be the recall associated with emissions - from online discussions) ford needs to correct. This type situation is an accident waiting to happen and putting lives in danger.
Additional Notes:
I took my ford Maverick to dealer for the recalls for three recalls: 24c01,23c41 & 23e09. About 1 hr later driving on highway the engine lost all power, gearshift knob was flashing; warnings started flashing , hill start assist not available, service soon, pre collision assist not available, service power trac( I think) , check engine light came on & a wrench illuminated on dash. Went from 55-60 mph to a crawl in a few seconds. Fortunately was able to pull off-road. As soon as I touched brake pedal the emergency brake applied automatically & I slammed to a halt. After about 5 minutes & turning ignition on & off a few times everything worked again. Check engine light remained on but turn off the next day. I called dealership and they had no idea. Said to bring in again. This occurred on 3/6/24 and again on 3/10/24, both times identical situation. Both times I was fortunate no one behind me and room to get pull on shoulder. I posted this on the Maverick forum online only to discover it is happening to many people that have had the recalls done. Some their engines stopped on the freeway, going from 70 to a crawl in seconds. One person mentioned they almost got nailed by an 18 wheeler rig. I called the dealership to let them know what I found out online and they had no idea or how to correct. Whatever the recall did ( seems to be the recall associated with emissions - from online discussions) ford needs to correct. This type situation is an accident waiting to happen and putting lives in danger.
Mfg Campaign: 11576761
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have owned my 2023 Ford Maverick for, coming up on 14 months. It's been well taken care of it, serviced every 2-3 months, and not driven hard or abused. Last month the engine shuts off as the truck is parked in a gym parking lot. My FordApp was reading a powertrain malfunction. The truck gets towed to the dealership for servicing. Their go-to fix for the error code is to replace a module for the hybrid battery. After doing so the truck broke down a second time 2 minutes after starting up. A Ford engineer looked into it and decided the solution would be to remove the module/hybrid battery? and install high-voltage harnesses into the vehicle and then reinstall everything into those high-voltage harnesses. Parts are ordered; a full week and 40 hours of labor later, they start the truck and it shuts off again 2 minutes later, sending the same error code. A field engineer is sent out, and he now is recommending an entirely new transmission be installed. Parts are ordered and an eta of 2 weeks has been given for this repair to be made. A 14-month-old, brand-new truck has been in the dealership shop for 4 full weeks and is expected 2 more weeks for this selected repair. The truck could have broken down anywhere, at anytime! Who knows if you could have been driving or in a bad area... The high voltage harnesses also worry me because of lithium batteries already having a history as a fire risk, and now this sounds like it can increase the electrical flow capacity. Seriously concerning, especially as it seems there is not a concrete fix and they're trying multiple different repairs.
Corrective Action:
I have owned my 2023 Ford Maverick for, coming up on 14 months. It's been well taken care of it, serviced every 2-3 months, and not driven hard or abused. Last month the engine shuts off as the truck is parked in a gym parking lot. My FordApp was reading a powertrain malfunction. The truck gets towed to the dealership for servicing. Their go-to fix for the error code is to replace a module for the hybrid battery. After doing so the truck broke down a second time 2 minutes after starting up. A Ford engineer looked into it and decided the solution would be to remove the module/hybrid battery? and install high-voltage harnesses into the vehicle and then reinstall everything into those high-voltage harnesses. Parts are ordered; a full week and 40 hours of labor later, they start the truck and it shuts off again 2 minutes later, sending the same error code. A field engineer is sent out, and he now is recommending an entirely new transmission be installed. Parts are ordered and an eta of 2 weeks has been given for this repair to be made. A 14-month-old, brand-new truck has been in the dealership shop for 4 full weeks and is expected 2 more weeks for this selected repair. The truck could have broken down anywhere, at anytime! Who knows if you could have been driving or in a bad area... The high voltage harnesses also worry me because of lithium batteries already having a history as a fire risk, and now this sounds like it can increase the electrical flow capacity. Seriously concerning, especially as it seems there is not a concrete fix and they're trying multiple different repairs.
Additional Notes:
I have owned my 2023 Ford Maverick for, coming up on 14 months. It's been well taken care of it, serviced every 2-3 months, and not driven hard or abused. Last month the engine shuts off as the truck is parked in a gym parking lot. My FordApp was reading a powertrain malfunction. The truck gets towed to the dealership for servicing. Their go-to fix for the error code is to replace a module for the hybrid battery. After doing so the truck broke down a second time 2 minutes after starting up. A Ford engineer looked into it and decided the solution would be to remove the module/hybrid battery? and install high-voltage harnesses into the vehicle and then reinstall everything into those high-voltage harnesses. Parts are ordered; a full week and 40 hours of labor later, they start the truck and it shuts off again 2 minutes later, sending the same error code. A field engineer is sent out, and he now is recommending an entirely new transmission be installed. Parts are ordered and an eta of 2 weeks has been given for this repair to be made. A 14-month-old, brand-new truck has been in the dealership shop for 4 full weeks and is expected 2 more weeks for this selected repair. The truck could have broken down anywhere, at anytime! Who knows if you could have been driving or in a bad area... The high voltage harnesses also worry me because of lithium batteries already having a history as a fire risk, and now this sounds like it can increase the electrical flow capacity. Seriously concerning, especially as it seems there is not a concrete fix and they're trying multiple different repairs.
Mfg Campaign: 11576684
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Ford Maverick. The contact stated while in the process of towing a trailer, he connected the trailer electrical cable to the vehicle; however, while towing the trailer and engaging the driver's side turn signal, the driver's side turn signal on the trailer was inoperable. An "Error" message was displayed. The contact stated that when he towed the trailer with other vehicles, the trailer driver's side and passenger's side turn signals were operable. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V848000 (Exterior Lighting, Electrical System); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 5,500.
Corrective Action:
The contact owns a 2023 Ford Maverick. The contact stated while in the process of towing a trailer, he connected the trailer electrical cable to the vehicle; however, while towing the trailer and engaging the driver's side turn signal, the driver's side turn signal on the trailer was inoperable. An "Error" message was displayed. The contact stated that when he towed the trailer with other vehicles, the trailer driver's side and passenger's side turn signals were operable. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V848000 (Exterior Lighting, Electrical System); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 5,500.
Additional Notes:
The contact owns a 2023 Ford Maverick. The contact stated while in the process of towing a trailer, he connected the trailer electrical cable to the vehicle; however, while towing the trailer and engaging the driver's side turn signal, the driver's side turn signal on the trailer was inoperable. An "Error" message was displayed. The contact stated that when he towed the trailer with other vehicles, the trailer driver's side and passenger's side turn signals were operable. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V848000 (Exterior Lighting, Electrical System); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 5,500.
Mfg Campaign: 11576718
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2023 Ford Maverick. The contact stated while in the process of towing a trailer, he connected the trailer electrical cable to the vehicle; however, while towing the trailer and engaging the driver's side turn signal, the driver's side turn signal on the trailer was inoperable. An "Error" message was displayed. The contact stated that when he towed the trailer with other vehicles, the trailer driver's side and passenger's side turn signals were operable. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V848000 (Exterior Lighting, Electrical System); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 5,500.
Corrective Action:
The contact owns a 2023 Ford Maverick. The contact stated while in the process of towing a trailer, he connected the trailer electrical cable to the vehicle; however, while towing the trailer and engaging the driver's side turn signal, the driver's side turn signal on the trailer was inoperable. An "Error" message was displayed. The contact stated that when he towed the trailer with other vehicles, the trailer driver's side and passenger's side turn signals were operable. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V848000 (Exterior Lighting, Electrical System); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 5,500.
Additional Notes:
The contact owns a 2023 Ford Maverick. The contact stated while in the process of towing a trailer, he connected the trailer electrical cable to the vehicle; however, while towing the trailer and engaging the driver's side turn signal, the driver's side turn signal on the trailer was inoperable. An "Error" message was displayed. The contact stated that when he towed the trailer with other vehicles, the trailer driver's side and passenger's side turn signals were operable. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V848000 (Exterior Lighting, Electrical System); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 5,500.
Mfg Campaign: 11576718
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11576483
Recall Date: Mar 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11576483
Recall Date: Mar 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello! I just had RECALLS completed on [XXX] and drove car on [XXX] at 75mph speed (in Texas) and within 1 hour of driving the vehicle began flashing same issue mentioned and brought speed down to MAX 35mph with NO FOOT on pedal. Almost got hit by 18 wheeler! Took it to dealer and 300 miles plus they drove and could not replicate issue. Gave vehicle back and it happened again [XXX] at 70mph ... Definitely believe it was the update that caused the issue. Extremely dangerous and SCARY too say the least to have the vehicle stop at such high speeds and have almost no control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11576483
Recall Date: Mar 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While attempting to turn left at an intersection, my hybrid vehicle suddenly became unresponsive. The dashboard lit up with several warnings and it would only idle using its electric motor. It would then accelerate to top electric-only speed despite me not applying my foot to the accelerator. My safety and others was put at risk because I was turning left at a busy intersection. My local dealer (from whom I purchased the vehicle) cleared the errors and then drove several hundred miles without any errors and without replicating the problem.
Corrective Action:
While attempting to turn left at an intersection, my hybrid vehicle suddenly became unresponsive. The dashboard lit up with several warnings and it would only idle using its electric motor. It would then accelerate to top electric-only speed despite me not applying my foot to the accelerator. My safety and others was put at risk because I was turning left at a busy intersection. My local dealer (from whom I purchased the vehicle) cleared the errors and then drove several hundred miles without any errors and without replicating the problem.
Additional Notes:
While attempting to turn left at an intersection, my hybrid vehicle suddenly became unresponsive. The dashboard lit up with several warnings and it would only idle using its electric motor. It would then accelerate to top electric-only speed despite me not applying my foot to the accelerator. My safety and others was put at risk because I was turning left at a busy intersection. My local dealer (from whom I purchased the vehicle) cleared the errors and then drove several hundred miles without any errors and without replicating the problem.
Mfg Campaign: 11576413
Recall Date: Mar 9, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While attempting to turn left at an intersection, my hybrid vehicle suddenly became unresponsive. The dashboard lit up with several warnings and it would only idle using its electric motor. It would then accelerate to top electric-only speed despite me not applying my foot to the accelerator. My safety and others was put at risk because I was turning left at a busy intersection. My local dealer (from whom I purchased the vehicle) cleared the errors and then drove several hundred miles without any errors and without replicating the problem.
Corrective Action:
While attempting to turn left at an intersection, my hybrid vehicle suddenly became unresponsive. The dashboard lit up with several warnings and it would only idle using its electric motor. It would then accelerate to top electric-only speed despite me not applying my foot to the accelerator. My safety and others was put at risk because I was turning left at a busy intersection. My local dealer (from whom I purchased the vehicle) cleared the errors and then drove several hundred miles without any errors and without replicating the problem.
Additional Notes:
While attempting to turn left at an intersection, my hybrid vehicle suddenly became unresponsive. The dashboard lit up with several warnings and it would only idle using its electric motor. It would then accelerate to top electric-only speed despite me not applying my foot to the accelerator. My safety and others was put at risk because I was turning left at a busy intersection. My local dealer (from whom I purchased the vehicle) cleared the errors and then drove several hundred miles without any errors and without replicating the problem.
Mfg Campaign: 11576413
Recall Date: Mar 9, 2024
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