Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Consumer Complaints
1K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The Transmission system of the car stopped shifting into gear and would randomly shift back into gear and jolt the whole car forward. This problem has happened with other ford focus models that have been recalled but not this model having the same issues. Had a transmission company look at the car and they said to take it into the dealership due to it being a manufacturing problem. Then I had to replace the lever ASY clutch release, Clutch ASY, Seal ASY, Cylinder ASY, Retainer bearing, Bracket, Retainer nut, and 2 Axles. The car is only a 2018 model and only has 70,000 miles. This ended up costing about $5,000 to repair when it was a manufacturing error and not from the driver.
Corrective Action:
The Transmission system of the car stopped shifting into gear and would randomly shift back into gear and jolt the whole car forward. This problem has happened with other ford focus models that have been recalled but not this model having the same issues. Had a transmission company look at the car and they said to take it into the dealership due to it being a manufacturing problem. Then I had to replace the lever ASY clutch release, Clutch ASY, Seal ASY, Cylinder ASY, Retainer bearing, Bracket, Retainer nut, and 2 Axles. The car is only a 2018 model and only has 70,000 miles. This ended up costing about $5,000 to repair when it was a manufacturing error and not from the driver.
Additional Notes:
The Transmission system of the car stopped shifting into gear and would randomly shift back into gear and jolt the whole car forward. This problem has happened with other ford focus models that have been recalled but not this model having the same issues. Had a transmission company look at the car and they said to take it into the dealership due to it being a manufacturing problem. Then I had to replace the lever ASY clutch release, Clutch ASY, Seal ASY, Cylinder ASY, Retainer bearing, Bracket, Retainer nut, and 2 Axles. The car is only a 2018 model and only has 70,000 miles. This ended up costing about $5,000 to repair when it was a manufacturing error and not from the driver.
Mfg Campaign: 11573520
Recall Date: Feb 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated while driving 55 MPH, the vehicle lost motive power. The contact veered to the side of the road. The low oil pressure, the check engine, and the battery warning lights were illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the engine had failed. The dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed that contact he needed to pay for the repair out-of-pocket and be reimbursed once the recall parts became available. The failure mileage was approximately 65,619.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated while driving 55 MPH, the vehicle lost motive power. The contact veered to the side of the road. The low oil pressure, the check engine, and the battery warning lights were illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the engine had failed. The dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed that contact he needed to pay for the repair out-of-pocket and be reimbursed once the recall parts became available. The failure mileage was approximately 65,619.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated while driving 55 MPH, the vehicle lost motive power. The contact veered to the side of the road. The low oil pressure, the check engine, and the battery warning lights were illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the engine had failed. The dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed that contact he needed to pay for the repair out-of-pocket and be reimbursed once the recall parts became available. The failure mileage was approximately 65,619.
Mfg Campaign: 11573685
Recall Date: Feb 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owned a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, a message displayed reading "Low Oil Pressure," after which the vehicle lost significant motive power and was unable to accelerate above 30 MPH. The oil pressure warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed failures with the timing solenoid and oil pump belt tensioner. The timing solenoid was repaired, the oil pump belt tensioner was not, and the failure reoccurred. The vehicle was then towed to the dealer, who diagnosed a failure with the fuel pump belt tensioner, resulting in damage to the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The contact stated that she had since sold the vehicle. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 65,000.
Corrective Action:
The contact owned a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, a message displayed reading "Low Oil Pressure," after which the vehicle lost significant motive power and was unable to accelerate above 30 MPH. The oil pressure warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed failures with the timing solenoid and oil pump belt tensioner. The timing solenoid was repaired, the oil pump belt tensioner was not, and the failure reoccurred. The vehicle was then towed to the dealer, who diagnosed a failure with the fuel pump belt tensioner, resulting in damage to the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The contact stated that she had since sold the vehicle. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 65,000.
Additional Notes:
The contact owned a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, a message displayed reading "Low Oil Pressure," after which the vehicle lost significant motive power and was unable to accelerate above 30 MPH. The oil pressure warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed failures with the timing solenoid and oil pump belt tensioner. The timing solenoid was repaired, the oil pump belt tensioner was not, and the failure reoccurred. The vehicle was then towed to the dealer, who diagnosed a failure with the fuel pump belt tensioner, resulting in damage to the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The contact stated that she had since sold the vehicle. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 65,000.
Mfg Campaign: 11573692
Recall Date: Feb 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated while driving 65 MPH, there was smoke coming from underneath the hood, and the vehicle lost motive power. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to an Auto Collision Center. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt had fractured, causing engine and turbo charger damages. The dealer determined that the oil pump drive belt, the engine block, and the turbo charger needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was sold because she could not cover the cost of the repair. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which she related to the failure. The manufacturer was not notified of the failure. The failure mileage was 59,909.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated while driving 65 MPH, there was smoke coming from underneath the hood, and the vehicle lost motive power. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to an Auto Collision Center. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt had fractured, causing engine and turbo charger damages. The dealer determined that the oil pump drive belt, the engine block, and the turbo charger needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was sold because she could not cover the cost of the repair. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which she related to the failure. The manufacturer was not notified of the failure. The failure mileage was 59,909.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated while driving 65 MPH, there was smoke coming from underneath the hood, and the vehicle lost motive power. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to an Auto Collision Center. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt had fractured, causing engine and turbo charger damages. The dealer determined that the oil pump drive belt, the engine block, and the turbo charger needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was sold because she could not cover the cost of the repair. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which she related to the failure. The manufacturer was not notified of the failure. The failure mileage was 59,909.
Mfg Campaign: 11573481
Recall Date: Feb 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that on several occasions while driving at undisclosed speeds, the vehicle lost motive power and decelerated. The check engine, oil, and engine failure warning lights were illuminated. The vehicle was steered to the side of the road and restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired three times, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that on several occasions while driving at undisclosed speeds, the vehicle lost motive power and decelerated. The check engine, oil, and engine failure warning lights were illuminated. The vehicle was steered to the side of the road and restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired three times, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that on several occasions while driving at undisclosed speeds, the vehicle lost motive power and decelerated. The check engine, oil, and engine failure warning lights were illuminated. The vehicle was steered to the side of the road and restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired three times, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
Mfg Campaign: 11572999
Recall Date: Feb 20, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact's wife was driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the brakes were inoperable. The contact's wife had to slam on the brake pedal to stop the vehicle. The contact stated that the brakes locked up and the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with a failed engine due to a faulty oil pump. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact's wife was driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the brakes were inoperable. The contact's wife had to slam on the brake pedal to stop the vehicle. The contact stated that the brakes locked up and the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with a failed engine due to a faulty oil pump. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact's wife was driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the brakes were inoperable. The contact's wife had to slam on the brake pedal to stop the vehicle. The contact stated that the brakes locked up and the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with a failed engine due to a faulty oil pump. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Mfg Campaign: 11573006
Recall Date: Feb 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact's wife was driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the brakes were inoperable. The contact's wife had to slam on the brake pedal to stop the vehicle. The contact stated that the brakes locked up and the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with a failed engine due to a faulty oil pump. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact's wife was driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the brakes were inoperable. The contact's wife had to slam on the brake pedal to stop the vehicle. The contact stated that the brakes locked up and the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with a failed engine due to a faulty oil pump. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact's wife was driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the brakes were inoperable. The contact's wife had to slam on the brake pedal to stop the vehicle. The contact stated that the brakes locked up and the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with a failed engine due to a faulty oil pump. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Mfg Campaign: 11573006
Recall Date: Feb 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that ..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.
Corrective Action:
I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that ..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.
Additional Notes:
I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that ..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.
Mfg Campaign: 11572491
Recall Date: Feb 17, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that ..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.
Corrective Action:
I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that ..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.
Additional Notes:
I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that ..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.
Mfg Campaign: 11572491
Recall Date: Feb 17, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to the floor and that would not stop the car. Once the car was stopped the check engine light came on when i tried to start the car. The car was towed to the nearby Ford dealership who determined the oil pump failed which caused the turbo to fail and 2 of the 3 pistons to fail. Engine, oil pump and turbo all had to be replaced. The break pump also had to be replaced. These were all related to the oil pump failure. This could have been so much worse had i had to slow down or come to a sudden stop on the highway. Or if there was any oncoming traffic at the exit intersection i had to go through without breaks.
Corrective Action:
While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to the floor and that would not stop the car. Once the car was stopped the check engine light came on when i tried to start the car. The car was towed to the nearby Ford dealership who determined the oil pump failed which caused the turbo to fail and 2 of the 3 pistons to fail. Engine, oil pump and turbo all had to be replaced. The break pump also had to be replaced. These were all related to the oil pump failure. This could have been so much worse had i had to slow down or come to a sudden stop on the highway. Or if there was any oncoming traffic at the exit intersection i had to go through without breaks.
Additional Notes:
While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to the floor and that would not stop the car. Once the car was stopped the check engine light came on when i tried to start the car. The car was towed to the nearby Ford dealership who determined the oil pump failed which caused the turbo to fail and 2 of the 3 pistons to fail. Engine, oil pump and turbo all had to be replaced. The break pump also had to be replaced. These were all related to the oil pump failure. This could have been so much worse had i had to slow down or come to a sudden stop on the highway. Or if there was any oncoming traffic at the exit intersection i had to go through without breaks.
Mfg Campaign: 11572510
Recall Date: Feb 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to the floor and that would not stop the car. Once the car was stopped the check engine light came on when i tried to start the car. The car was towed to the nearby Ford dealership who determined the oil pump failed which caused the turbo to fail and 2 of the 3 pistons to fail. Engine, oil pump and turbo all had to be replaced. The break pump also had to be replaced. These were all related to the oil pump failure. This could have been so much worse had i had to slow down or come to a sudden stop on the highway. Or if there was any oncoming traffic at the exit intersection i had to go through without breaks.
Corrective Action:
While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to the floor and that would not stop the car. Once the car was stopped the check engine light came on when i tried to start the car. The car was towed to the nearby Ford dealership who determined the oil pump failed which caused the turbo to fail and 2 of the 3 pistons to fail. Engine, oil pump and turbo all had to be replaced. The break pump also had to be replaced. These were all related to the oil pump failure. This could have been so much worse had i had to slow down or come to a sudden stop on the highway. Or if there was any oncoming traffic at the exit intersection i had to go through without breaks.
Additional Notes:
While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to the floor and that would not stop the car. Once the car was stopped the check engine light came on when i tried to start the car. The car was towed to the nearby Ford dealership who determined the oil pump failed which caused the turbo to fail and 2 of the 3 pistons to fail. Engine, oil pump and turbo all had to be replaced. The break pump also had to be replaced. These were all related to the oil pump failure. This could have been so much worse had i had to slow down or come to a sudden stop on the highway. Or if there was any oncoming traffic at the exit intersection i had to go through without breaks.
Mfg Campaign: 11572510
Recall Date: Feb 17, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Only after 30,000 miles the clutch became defaulty. Vehicle is unable to go in reverse and CLutch B is stuck engaged.
Corrective Action:
Only after 30,000 miles the clutch became defaulty. Vehicle is unable to go in reverse and CLutch B is stuck engaged.
Additional Notes:
Only after 30,000 miles the clutch became defaulty. Vehicle is unable to go in reverse and CLutch B is stuck engaged.
Mfg Campaign: 11572532
Recall Date: Feb 17, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the screen display would intermittently malfunction and display a black screen. During the failure, the backup camera became inoperable. The vehicle was taken to local dealer who diagnosed the vehicle and determined that the access protocol interface module (APIM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the screen display would intermittently malfunction and display a black screen. During the failure, the backup camera became inoperable. The vehicle was taken to local dealer who diagnosed the vehicle and determined that the access protocol interface module (APIM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the screen display would intermittently malfunction and display a black screen. During the failure, the backup camera became inoperable. The vehicle was taken to local dealer who diagnosed the vehicle and determined that the access protocol interface module (APIM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Mfg Campaign: 11572279
Recall Date: Feb 16, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the screen display would intermittently malfunction and display a black screen. During the failure, the backup camera became inoperable. The vehicle was taken to local dealer who diagnosed the vehicle and determined that the access protocol interface module (APIM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the screen display would intermittently malfunction and display a black screen. During the failure, the backup camera became inoperable. The vehicle was taken to local dealer who diagnosed the vehicle and determined that the access protocol interface module (APIM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the screen display would intermittently malfunction and display a black screen. During the failure, the backup camera became inoperable. The vehicle was taken to local dealer who diagnosed the vehicle and determined that the access protocol interface module (APIM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Mfg Campaign: 11572279
Recall Date: Feb 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the oil pressure warning light illuminated. The power steering was inoperable, the vehicle went off the road and then lost motive power. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump which caused the engine failure. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the oil pressure warning light illuminated. The power steering was inoperable, the vehicle went off the road and then lost motive power. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump which caused the engine failure. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the oil pressure warning light illuminated. The power steering was inoperable, the vehicle went off the road and then lost motive power. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump which caused the engine failure. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.
Mfg Campaign: 11572297
Recall Date: Feb 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated while driving 60-65 MPH, the vehicle lost motive power with a message indicating an engine failure was displayed. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had seized. The vehicle was not repaired. The vehicle was towed the residence of the contact's acquaintance. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the contact related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 50,605.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated while driving 60-65 MPH, the vehicle lost motive power with a message indicating an engine failure was displayed. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had seized. The vehicle was not repaired. The vehicle was towed the residence of the contact's acquaintance. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the contact related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 50,605.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated while driving 60-65 MPH, the vehicle lost motive power with a message indicating an engine failure was displayed. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had seized. The vehicle was not repaired. The vehicle was towed the residence of the contact's acquaintance. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the contact related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 50,605.
Mfg Campaign: 11572381
Recall Date: Feb 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact received notification NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his grandson was driving at an undisclosed speed, the engine started knocking. The check engine and oil warning lights were illuminated. The vehicle was taken to the dealer and a diagnostic test was performed, and it was determined that the engine needed to be replaced. The vehicle was not repaired due to parts not being available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 74,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact received notification NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his grandson was driving at an undisclosed speed, the engine started knocking. The check engine and oil warning lights were illuminated. The vehicle was taken to the dealer and a diagnostic test was performed, and it was determined that the engine needed to be replaced. The vehicle was not repaired due to parts not being available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 74,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact received notification NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his grandson was driving at an undisclosed speed, the engine started knocking. The check engine and oil warning lights were illuminated. The vehicle was taken to the dealer and a diagnostic test was performed, and it was determined that the engine needed to be replaced. The vehicle was not repaired due to parts not being available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 74,000. VIN tool confirms parts not available.
Mfg Campaign: 11572082
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 50 MPH. The contact was able to pull off the roadway, where the failure persisted. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump which caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 48,000.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 50 MPH. The contact was able to pull off the roadway, where the failure persisted. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump which caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 48,000.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 50 MPH. The contact was able to pull off the roadway, where the failure persisted. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump which caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 48,000.
Mfg Campaign: 11572198
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION:DISPLAY FUNCTION
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she became aware that the center display was not functioning, preventing the use of the backup camera, and compromising the backover prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 54,000.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she became aware that the center display was not functioning, preventing the use of the backup camera, and compromising the backover prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 54,000.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she became aware that the center display was not functioning, preventing the use of the backup camera, and compromising the backover prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 54,000.
Mfg Campaign: 11571700
Recall Date: Feb 13, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she became aware that the center display was not functioning, preventing the use of the backup camera, and compromising the backover prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 54,000.
Corrective Action:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she became aware that the center display was not functioning, preventing the use of the backup camera, and compromising the backover prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 54,000.
Additional Notes:
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she became aware that the center display was not functioning, preventing the use of the backup camera, and compromising the backover prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 54,000.
Mfg Campaign: 11571700
Recall Date: Feb 13, 2024
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Valencia, CA • 36 yrs
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