Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED KALISPELL FORD AT 406-755-3673 (LOCATED AT 2000 ROSE CROSSING, KALISPELL, MT 59901) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE TENDED TO STALL WHILE AT A STOP, BUT WOULD RESTART EACH TIME. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED KALISPELL FORD AT 406-755-3673 (LOCATED AT 2000 ROSE CROSSING, KALISPELL, MT 59901) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE TENDED TO STALL WHILE AT A STOP, BUT WOULD RESTART EACH TIME. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED KALISPELL FORD AT 406-755-3673 (LOCATED AT 2000 ROSE CROSSING, KALISPELL, MT 59901) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE TENDED TO STALL WHILE AT A STOP, BUT WOULD RESTART EACH TIME. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11252995
Recall Date: Sep 3, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO HALL FORD ELIZABETH CITY (1310 N ROAD ST, ELIZABETH CITY, NC 27909, (877) 475-0723) FOR ROUTINE MAINTENANCE. THE CONTACT WAS INFORMED OF AN UNKNOWN RECALL REGARDING THE EVAP PURGE VALVE. THE DEALER REPROGRAMMED THE COMPUTER SYSTEM IN JANUARY OF 2019, BUT THE RECALL WAS NOT REMEDIED. THE MANUFACTURER INITIALLY DENIED THE CLAIM AND WAS INVESTIGATING TO SEE IF THEY COULD ASSIST WITH THE REPAIR COSTS. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF WHILE BEING DRIVEN. ALSO, AFTER REFILLING THE FUEL TANK, IT TOOK FOUR OR FIVE TIMES TO RESTART THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO HALL FORD ELIZABETH CITY (1310 N ROAD ST, ELIZABETH CITY, NC 27909, (877) 475-0723) FOR ROUTINE MAINTENANCE. THE CONTACT WAS INFORMED OF AN UNKNOWN RECALL REGARDING THE EVAP PURGE VALVE. THE DEALER REPROGRAMMED THE COMPUTER SYSTEM IN JANUARY OF 2019, BUT THE RECALL WAS NOT REMEDIED. THE MANUFACTURER INITIALLY DENIED THE CLAIM AND WAS INVESTIGATING TO SEE IF THEY COULD ASSIST WITH THE REPAIR COSTS. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF WHILE BEING DRIVEN. ALSO, AFTER REFILLING THE FUEL TANK, IT TOOK FOUR OR FIVE TIMES TO RESTART THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO HALL FORD ELIZABETH CITY (1310 N ROAD ST, ELIZABETH CITY, NC 27909, (877) 475-0723) FOR ROUTINE MAINTENANCE. THE CONTACT WAS INFORMED OF AN UNKNOWN RECALL REGARDING THE EVAP PURGE VALVE. THE DEALER REPROGRAMMED THE COMPUTER SYSTEM IN JANUARY OF 2019, BUT THE RECALL WAS NOT REMEDIED. THE MANUFACTURER INITIALLY DENIED THE CLAIM AND WAS INVESTIGATING TO SEE IF THEY COULD ASSIST WITH THE REPAIR COSTS. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF WHILE BEING DRIVEN. ALSO, AFTER REFILLING THE FUEL TANK, IT TOOK FOUR OR FIVE TIMES TO RESTART THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. *TR
Mfg Campaign: 11252430
Recall Date: Aug 30, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO HALL FORD ELIZABETH CITY (1310 N ROAD ST, ELIZABETH CITY, NC 27909, (877) 475-0723) FOR ROUTINE MAINTENANCE. THE CONTACT WAS INFORMED OF AN UNKNOWN RECALL REGARDING THE EVAP PURGE VALVE. THE DEALER REPROGRAMMED THE COMPUTER SYSTEM IN JANUARY OF 2019, BUT THE RECALL WAS NOT REMEDIED. THE MANUFACTURER INITIALLY DENIED THE CLAIM AND WAS INVESTIGATING TO SEE IF THEY COULD ASSIST WITH THE REPAIR COSTS. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF WHILE BEING DRIVEN. ALSO, AFTER REFILLING THE FUEL TANK, IT TOOK FOUR OR FIVE TIMES TO RESTART THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO HALL FORD ELIZABETH CITY (1310 N ROAD ST, ELIZABETH CITY, NC 27909, (877) 475-0723) FOR ROUTINE MAINTENANCE. THE CONTACT WAS INFORMED OF AN UNKNOWN RECALL REGARDING THE EVAP PURGE VALVE. THE DEALER REPROGRAMMED THE COMPUTER SYSTEM IN JANUARY OF 2019, BUT THE RECALL WAS NOT REMEDIED. THE MANUFACTURER INITIALLY DENIED THE CLAIM AND WAS INVESTIGATING TO SEE IF THEY COULD ASSIST WITH THE REPAIR COSTS. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF WHILE BEING DRIVEN. ALSO, AFTER REFILLING THE FUEL TANK, IT TOOK FOUR OR FIVE TIMES TO RESTART THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT TOOK THE VEHICLE TO HALL FORD ELIZABETH CITY (1310 N ROAD ST, ELIZABETH CITY, NC 27909, (877) 475-0723) FOR ROUTINE MAINTENANCE. THE CONTACT WAS INFORMED OF AN UNKNOWN RECALL REGARDING THE EVAP PURGE VALVE. THE DEALER REPROGRAMMED THE COMPUTER SYSTEM IN JANUARY OF 2019, BUT THE RECALL WAS NOT REMEDIED. THE MANUFACTURER INITIALLY DENIED THE CLAIM AND WAS INVESTIGATING TO SEE IF THEY COULD ASSIST WITH THE REPAIR COSTS. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF WHILE BEING DRIVEN. ALSO, AFTER REFILLING THE FUEL TANK, IT TOOK FOUR OR FIVE TIMES TO RESTART THE VEHICLE. THE FAILURE MILEAGE WAS 80,000. *TR
Mfg Campaign: 11252430
Recall Date: Aug 30, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OR SHIFT INTO REVERSE. THE VEHICLE COULD NOT BE DRIVEN AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW TRANSMISSION AND CLUTCH NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE LATER RECURRED. THE VEHICLE WAS TAKEN BACK TO A MECHANIC AND A SENSOR WAS REPLACED, WHICH ALSO FAILED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC TWO MORE TIMES FOR REPAIRS, BUT THE FAILURE RECURRED BOTH TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 99,000. *TT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OR SHIFT INTO REVERSE. THE VEHICLE COULD NOT BE DRIVEN AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW TRANSMISSION AND CLUTCH NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE LATER RECURRED. THE VEHICLE WAS TAKEN BACK TO A MECHANIC AND A SENSOR WAS REPLACED, WHICH ALSO FAILED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC TWO MORE TIMES FOR REPAIRS, BUT THE FAILURE RECURRED BOTH TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 99,000. *TT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OR SHIFT INTO REVERSE. THE VEHICLE COULD NOT BE DRIVEN AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW TRANSMISSION AND CLUTCH NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE LATER RECURRED. THE VEHICLE WAS TAKEN BACK TO A MECHANIC AND A SENSOR WAS REPLACED, WHICH ALSO FAILED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC TWO MORE TIMES FOR REPAIRS, BUT THE FAILURE RECURRED BOTH TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 99,000. *TT*JB
Mfg Campaign: 11252276
Recall Date: Aug 29, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11251947
Recall Date: Aug 28, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TAKATA RECALL THE CAR HAS A REALLY ROUGH IDDLE, STALLS AT RANDOM AND CHECK ENGINE LIGHT COMES ON FOR DIFFERENT REASONS EVERY TIME I HAVE REPLACED THE 02 FILLTER TWICE AND IT HAS BEEN IN THE SHOP 5 TIMES IN THE LAST MONTH I HAD READ REPORTS THAT OTHER FORD FOCUS CARS HAD SIMMILAR PROBLEMS AND REPLACING THE PURGE IDDLE VALVE HAD SOLVED THEM, BUT AT THE MOMENT FORD IS ONLY ACKNOWLEDGING FOCUSES FROM ONE PATICULAR PLANT.
Corrective Action:
TAKATA RECALL THE CAR HAS A REALLY ROUGH IDDLE, STALLS AT RANDOM AND CHECK ENGINE LIGHT COMES ON FOR DIFFERENT REASONS EVERY TIME I HAVE REPLACED THE 02 FILLTER TWICE AND IT HAS BEEN IN THE SHOP 5 TIMES IN THE LAST MONTH I HAD READ REPORTS THAT OTHER FORD FOCUS CARS HAD SIMMILAR PROBLEMS AND REPLACING THE PURGE IDDLE VALVE HAD SOLVED THEM, BUT AT THE MOMENT FORD IS ONLY ACKNOWLEDGING FOCUSES FROM ONE PATICULAR PLANT.
Additional Notes:
TAKATA RECALL THE CAR HAS A REALLY ROUGH IDDLE, STALLS AT RANDOM AND CHECK ENGINE LIGHT COMES ON FOR DIFFERENT REASONS EVERY TIME I HAVE REPLACED THE 02 FILLTER TWICE AND IT HAS BEEN IN THE SHOP 5 TIMES IN THE LAST MONTH I HAD READ REPORTS THAT OTHER FORD FOCUS CARS HAD SIMMILAR PROBLEMS AND REPLACING THE PURGE IDDLE VALVE HAD SOLVED THEM, BUT AT THE MOMENT FORD IS ONLY ACKNOWLEDGING FOCUSES FROM ONE PATICULAR PLANT.
Mfg Campaign: 11246326
Recall Date: Aug 26, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TRANSMISSION SHUDDERING AND VIBRATING UPON ACCELERATION. VEHICLE SHAKES VIOLENTLY AT MOST STARTS AND DONE STOPS. VEHICLE ALSO DOES THESE THINGS MOST OF THE TIME : JERKING HESITATION WHILE CHANGING GEARS, PREMATURE INTERNAL WEAR, DELAYS IN DOWNSHIFTING AND, IN SOME CASES, SUDDEN OR DELAYED ACCELERATION. VEHICLE ACTUALLY SLIPPED OUT OF GEAR YESTERDAY INTO ANOTHER PARKED VEHICLE. ENOUGH IS ENOUGH. TOOK TO DEALERSHIP THEY TOLD ME IT'S THE WAY I DRIVE IT. HAD MECHANIC DRIVE IT AROUND PARKING LOT W ME AND TOLD ME THERE'S NO PROBLEM W IT!!
Corrective Action:
TRANSMISSION SHUDDERING AND VIBRATING UPON ACCELERATION. VEHICLE SHAKES VIOLENTLY AT MOST STARTS AND DONE STOPS. VEHICLE ALSO DOES THESE THINGS MOST OF THE TIME : JERKING HESITATION WHILE CHANGING GEARS, PREMATURE INTERNAL WEAR, DELAYS IN DOWNSHIFTING AND, IN SOME CASES, SUDDEN OR DELAYED ACCELERATION. VEHICLE ACTUALLY SLIPPED OUT OF GEAR YESTERDAY INTO ANOTHER PARKED VEHICLE. ENOUGH IS ENOUGH. TOOK TO DEALERSHIP THEY TOLD ME IT'S THE WAY I DRIVE IT. HAD MECHANIC DRIVE IT AROUND PARKING LOT W ME AND TOLD ME THERE'S NO PROBLEM W IT!!
Additional Notes:
TRANSMISSION SHUDDERING AND VIBRATING UPON ACCELERATION. VEHICLE SHAKES VIOLENTLY AT MOST STARTS AND DONE STOPS. VEHICLE ALSO DOES THESE THINGS MOST OF THE TIME : JERKING HESITATION WHILE CHANGING GEARS, PREMATURE INTERNAL WEAR, DELAYS IN DOWNSHIFTING AND, IN SOME CASES, SUDDEN OR DELAYED ACCELERATION. VEHICLE ACTUALLY SLIPPED OUT OF GEAR YESTERDAY INTO ANOTHER PARKED VEHICLE. ENOUGH IS ENOUGH. TOOK TO DEALERSHIP THEY TOLD ME IT'S THE WAY I DRIVE IT. HAD MECHANIC DRIVE IT AROUND PARKING LOT W ME AND TOLD ME THERE'S NO PROBLEM W IT!!
Mfg Campaign: 11246372
Recall Date: Aug 26, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
1ST TIME WHILE DRIVING ON STREET- DIGITAL MESSAGE STATED " STOP PULLOVER TRANSMISSION OVERHEATING. 2. 7/7/19 VEHICLE TRANSMISSION WILL NOT GO INTO REVERSE AND WENT IN OUT DRIVE WITH HESITATION-CLUTCH BROKEN 3. 8/17/19 WHILE STATIONARY TRANSMISSION WOULD NOT GO INTO GEAR. CLUTCH AND SEAL BROKEN
Corrective Action:
1ST TIME WHILE DRIVING ON STREET- DIGITAL MESSAGE STATED " STOP PULLOVER TRANSMISSION OVERHEATING. 2. 7/7/19 VEHICLE TRANSMISSION WILL NOT GO INTO REVERSE AND WENT IN OUT DRIVE WITH HESITATION-CLUTCH BROKEN 3. 8/17/19 WHILE STATIONARY TRANSMISSION WOULD NOT GO INTO GEAR. CLUTCH AND SEAL BROKEN
Additional Notes:
1ST TIME WHILE DRIVING ON STREET- DIGITAL MESSAGE STATED " STOP PULLOVER TRANSMISSION OVERHEATING. 2. 7/7/19 VEHICLE TRANSMISSION WILL NOT GO INTO REVERSE AND WENT IN OUT DRIVE WITH HESITATION-CLUTCH BROKEN 3. 8/17/19 WHILE STATIONARY TRANSMISSION WOULD NOT GO INTO GEAR. CLUTCH AND SEAL BROKEN
Mfg Campaign: 11246203
Recall Date: Aug 24, 2019
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
TAMARA RECALL. MY FUEL PUMP IS GONE (NO LONGER WORKING) AND MY FORD FOCUS HAS JUST REACHED 61000/MILES. THE CAR STALLS WHEN DRIVING AND CUTS OUT IN TRAFFIC, A SERIOUSLY DANGEROUS ISSUE. THIS IS AN ISSUE THAT HAS TO BE RELATED TO OTHER FORD FOCUS RECALLS REGARDING THE FUEL SYSTEM AND FUEL PUMP. I WOULD LIKE FOR SOMEONE TO REACH OUT TO ME TO HELP ME RESOLVE THIS MATTER ASAP! MY CONTACT INFO IS [XXX], ALTHOUGH I WOULD PREFER YOU CALL ME AT [XXX]. THIS IS AN ISSUE THAT NEEDS RESOLUTION IMMEDIATELY, IT IS SEVERELY IMPACTING MY LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
TAMARA RECALL. MY FUEL PUMP IS GONE (NO LONGER WORKING) AND MY FORD FOCUS HAS JUST REACHED 61000/MILES. THE CAR STALLS WHEN DRIVING AND CUTS OUT IN TRAFFIC, A SERIOUSLY DANGEROUS ISSUE. THIS IS AN ISSUE THAT HAS TO BE RELATED TO OTHER FORD FOCUS RECALLS REGARDING THE FUEL SYSTEM AND FUEL PUMP. I WOULD LIKE FOR SOMEONE TO REACH OUT TO ME TO HELP ME RESOLVE THIS MATTER ASAP! MY CONTACT INFO IS [XXX], ALTHOUGH I WOULD PREFER YOU CALL ME AT [XXX]. THIS IS AN ISSUE THAT NEEDS RESOLUTION IMMEDIATELY, IT IS SEVERELY IMPACTING MY LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
TAMARA RECALL. MY FUEL PUMP IS GONE (NO LONGER WORKING) AND MY FORD FOCUS HAS JUST REACHED 61000/MILES. THE CAR STALLS WHEN DRIVING AND CUTS OUT IN TRAFFIC, A SERIOUSLY DANGEROUS ISSUE. THIS IS AN ISSUE THAT HAS TO BE RELATED TO OTHER FORD FOCUS RECALLS REGARDING THE FUEL SYSTEM AND FUEL PUMP. I WOULD LIKE FOR SOMEONE TO REACH OUT TO ME TO HELP ME RESOLVE THIS MATTER ASAP! MY CONTACT INFO IS [XXX], ALTHOUGH I WOULD PREFER YOU CALL ME AT [XXX]. THIS IS AN ISSUE THAT NEEDS RESOLUTION IMMEDIATELY, IT IS SEVERELY IMPACTING MY LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11245636
Recall Date: Aug 22, 2019
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TAMARA RECALL. MY FUEL PUMP IS GONE (NO LONGER WORKING) AND MY FORD FOCUS HAS JUST REACHED 61000/MILES. THE CAR STALLS WHEN DRIVING AND CUTS OUT IN TRAFFIC, A SERIOUSLY DANGEROUS ISSUE. THIS IS AN ISSUE THAT HAS TO BE RELATED TO OTHER FORD FOCUS RECALLS REGARDING THE FUEL SYSTEM AND FUEL PUMP. I WOULD LIKE FOR SOMEONE TO REACH OUT TO ME TO HELP ME RESOLVE THIS MATTER ASAP! MY CONTACT INFO IS [XXX], ALTHOUGH I WOULD PREFER YOU CALL ME AT [XXX]. THIS IS AN ISSUE THAT NEEDS RESOLUTION IMMEDIATELY, IT IS SEVERELY IMPACTING MY LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
TAMARA RECALL. MY FUEL PUMP IS GONE (NO LONGER WORKING) AND MY FORD FOCUS HAS JUST REACHED 61000/MILES. THE CAR STALLS WHEN DRIVING AND CUTS OUT IN TRAFFIC, A SERIOUSLY DANGEROUS ISSUE. THIS IS AN ISSUE THAT HAS TO BE RELATED TO OTHER FORD FOCUS RECALLS REGARDING THE FUEL SYSTEM AND FUEL PUMP. I WOULD LIKE FOR SOMEONE TO REACH OUT TO ME TO HELP ME RESOLVE THIS MATTER ASAP! MY CONTACT INFO IS [XXX], ALTHOUGH I WOULD PREFER YOU CALL ME AT [XXX]. THIS IS AN ISSUE THAT NEEDS RESOLUTION IMMEDIATELY, IT IS SEVERELY IMPACTING MY LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
TAMARA RECALL. MY FUEL PUMP IS GONE (NO LONGER WORKING) AND MY FORD FOCUS HAS JUST REACHED 61000/MILES. THE CAR STALLS WHEN DRIVING AND CUTS OUT IN TRAFFIC, A SERIOUSLY DANGEROUS ISSUE. THIS IS AN ISSUE THAT HAS TO BE RELATED TO OTHER FORD FOCUS RECALLS REGARDING THE FUEL SYSTEM AND FUEL PUMP. I WOULD LIKE FOR SOMEONE TO REACH OUT TO ME TO HELP ME RESOLVE THIS MATTER ASAP! MY CONTACT INFO IS [XXX], ALTHOUGH I WOULD PREFER YOU CALL ME AT [XXX]. THIS IS AN ISSUE THAT NEEDS RESOLUTION IMMEDIATELY, IT IS SEVERELY IMPACTING MY LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11245636
Recall Date: Aug 22, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE FAILED TO START AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, IT WAS UNKNOWN IF THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE FAILED TO START AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, IT WAS UNKNOWN IF THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE FAILED TO START AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, IT WAS UNKNOWN IF THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Mfg Campaign: 11245899
Recall Date: Aug 22, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE INFOTAINMENT SCREEN MALFUNCTIONED AND CAUSED THE SCREEN TO FREEZE. THE CONTACT HEARD A LOUD NOISE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO OURISMAN FORD & LINCOLN (6129 RICHMOND HWY, ALEXANDRIA, VA 22303, (703) 660-9000) WHERE THE CONTACT WAS INFORMED THAT THE ACCESSORY PROTOCOL INTERFACE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 55,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE INFOTAINMENT SCREEN MALFUNCTIONED AND CAUSED THE SCREEN TO FREEZE. THE CONTACT HEARD A LOUD NOISE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO OURISMAN FORD & LINCOLN (6129 RICHMOND HWY, ALEXANDRIA, VA 22303, (703) 660-9000) WHERE THE CONTACT WAS INFORMED THAT THE ACCESSORY PROTOCOL INTERFACE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 55,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE INFOTAINMENT SCREEN MALFUNCTIONED AND CAUSED THE SCREEN TO FREEZE. THE CONTACT HEARD A LOUD NOISE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO OURISMAN FORD & LINCOLN (6129 RICHMOND HWY, ALEXANDRIA, VA 22303, (703) 660-9000) WHERE THE CONTACT WAS INFORMED THAT THE ACCESSORY PROTOCOL INTERFACE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 55,000.
Mfg Campaign: 11245502
Recall Date: Aug 21, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY MOTHER IS A SENIOR CITIZEN. PEACOCK FORD (MAITLAND FL) PERFORMED EXTENSIVE TRANSMISSION WORK REPLACING TRANSMISSION CONTROL MODULE (TCM) & CLUTCHES SHORTLY BEFORE WE PURCHASED IN FEB 2019. THEY DID NOT DISCLOSE THIS TO US. MAY 2019, FORD HAD TO REPLACE THE TCM AGAIN. JULY 2019, FORD HAD TO REPLACE THE CLUTCHES AGAIN. GIVEN THAT MY MOTHER IS A SENIOR CITIZEN, IF THE TRANSMISSION GOES OUT WHILE SHE'S DRIVING, SHE MAY PANIC AND CAUSE A SERIOUS ACCIDENT. THIS SITUATION IS NOT ACCEPTABLE.
Corrective Action:
MY MOTHER IS A SENIOR CITIZEN. PEACOCK FORD (MAITLAND FL) PERFORMED EXTENSIVE TRANSMISSION WORK REPLACING TRANSMISSION CONTROL MODULE (TCM) & CLUTCHES SHORTLY BEFORE WE PURCHASED IN FEB 2019. THEY DID NOT DISCLOSE THIS TO US. MAY 2019, FORD HAD TO REPLACE THE TCM AGAIN. JULY 2019, FORD HAD TO REPLACE THE CLUTCHES AGAIN. GIVEN THAT MY MOTHER IS A SENIOR CITIZEN, IF THE TRANSMISSION GOES OUT WHILE SHE'S DRIVING, SHE MAY PANIC AND CAUSE A SERIOUS ACCIDENT. THIS SITUATION IS NOT ACCEPTABLE.
Additional Notes:
MY MOTHER IS A SENIOR CITIZEN. PEACOCK FORD (MAITLAND FL) PERFORMED EXTENSIVE TRANSMISSION WORK REPLACING TRANSMISSION CONTROL MODULE (TCM) & CLUTCHES SHORTLY BEFORE WE PURCHASED IN FEB 2019. THEY DID NOT DISCLOSE THIS TO US. MAY 2019, FORD HAD TO REPLACE THE TCM AGAIN. JULY 2019, FORD HAD TO REPLACE THE CLUTCHES AGAIN. GIVEN THAT MY MOTHER IS A SENIOR CITIZEN, IF THE TRANSMISSION GOES OUT WHILE SHE'S DRIVING, SHE MAY PANIC AND CAUSE A SERIOUS ACCIDENT. THIS SITUATION IS NOT ACCEPTABLE.
Mfg Campaign: 11245597
Recall Date: Aug 21, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SLIPS
Corrective Action:
TRANSMISSION SLIPS
Additional Notes:
TRANSMISSION SLIPS
Mfg Campaign: 11245081
Recall Date: Aug 19, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Corrective Action:
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Additional Notes:
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Mfg Campaign: 11245088
Recall Date: Aug 19, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Corrective Action:
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Additional Notes:
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Mfg Campaign: 11245088
Recall Date: Aug 19, 2019
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Corrective Action:
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Additional Notes:
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Mfg Campaign: 11245088
Recall Date: Aug 19, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE TRANSMISSION SHUDDERED, SLIPPED, AND LOST POWER. THE CONTACT STATED THAT THE VEHICLE NEVER STALLED. THE VEHICLE WAS TAKEN TO RANDALL REED'S PLANET FORD (LOCATED AT 19000 EASTEX FWY, HUMBLE, TX 77338, (866) 844-5995) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONICS IN THE TRANSMISSION FAILED AND A SOFTWARE UPDATE WAS NEEDED. THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE TRANSMISSION SHUDDERED, SLIPPED, AND LOST POWER. THE CONTACT STATED THAT THE VEHICLE NEVER STALLED. THE VEHICLE WAS TAKEN TO RANDALL REED'S PLANET FORD (LOCATED AT 19000 EASTEX FWY, HUMBLE, TX 77338, (866) 844-5995) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONICS IN THE TRANSMISSION FAILED AND A SOFTWARE UPDATE WAS NEEDED. THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE TRANSMISSION SHUDDERED, SLIPPED, AND LOST POWER. THE CONTACT STATED THAT THE VEHICLE NEVER STALLED. THE VEHICLE WAS TAKEN TO RANDALL REED'S PLANET FORD (LOCATED AT 19000 EASTEX FWY, HUMBLE, TX 77338, (866) 844-5995) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONICS IN THE TRANSMISSION FAILED AND A SOFTWARE UPDATE WAS NEEDED. THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Mfg Campaign: 11244479
Recall Date: Aug 16, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION AND CLUTCH HAD TO BE REPLACED FOUR TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO LANCE CUNNINGHAM FORD (4101 CLINTON HWY, KNOXVILLE, TN 37912, 865-685-5588) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER STATED THAT THE VEHICLE HAD THE SAME TRANSMISSION FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT WAS PROVIDED WITH THE NUMBER TO THE FEDERAL TRADE COMMISSION. THE FAILURE MILEAGE WAS 67,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION AND CLUTCH HAD TO BE REPLACED FOUR TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO LANCE CUNNINGHAM FORD (4101 CLINTON HWY, KNOXVILLE, TN 37912, 865-685-5588) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER STATED THAT THE VEHICLE HAD THE SAME TRANSMISSION FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT WAS PROVIDED WITH THE NUMBER TO THE FEDERAL TRADE COMMISSION. THE FAILURE MILEAGE WAS 67,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION AND CLUTCH HAD TO BE REPLACED FOUR TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO LANCE CUNNINGHAM FORD (4101 CLINTON HWY, KNOXVILLE, TN 37912, 865-685-5588) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER STATED THAT THE VEHICLE HAD THE SAME TRANSMISSION FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT WAS PROVIDED WITH THE NUMBER TO THE FEDERAL TRADE COMMISSION. THE FAILURE MILEAGE WAS 67,000.
Mfg Campaign: 11244135
Recall Date: Aug 15, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WAS DRIVING TO WORK WHEN MY CAR CUT OFF ON ME IN THE MIDDLE OF THE STREET.I HAD AT LEAST 20 MILES TO EMPTY AT LEAST THAT'S WHAT MY CAR SAID. I HAD IT PUSHED IT TO THE GAS STATION AND PUT 10 DOLLARS IN IT IT CRUNK UP BUT IT SAID 0 MILES TO EMPTY I PUT ANOTHER 5 TOTALING 15 BEFORE IT REGISTERED AFTER I TURNED THE CAR OFF TO SEE IF IT WOULD RESET. WHEN IT FIRST CUT OFF AND I TRIED TO PUT IT IN NEUTRAL IT WOULD NOT GO IN NEUTRAL. I TURNED IT TO ON AND PUSHED THE BRAKE AND IT WOULDN'T DO ANYTHING FOR ABOUT 5 MINUTES IT HAS CUT OFF ON ME ONCE BEFORE WHILE I WAS HEADED TO THE GAS STATION AND EVEN THEN IT SAID 12 MILES TO EMPTY AND I WAS LESS THAN 2 FROM THE GAS STATION.
Corrective Action:
WAS DRIVING TO WORK WHEN MY CAR CUT OFF ON ME IN THE MIDDLE OF THE STREET.I HAD AT LEAST 20 MILES TO EMPTY AT LEAST THAT'S WHAT MY CAR SAID. I HAD IT PUSHED IT TO THE GAS STATION AND PUT 10 DOLLARS IN IT IT CRUNK UP BUT IT SAID 0 MILES TO EMPTY I PUT ANOTHER 5 TOTALING 15 BEFORE IT REGISTERED AFTER I TURNED THE CAR OFF TO SEE IF IT WOULD RESET. WHEN IT FIRST CUT OFF AND I TRIED TO PUT IT IN NEUTRAL IT WOULD NOT GO IN NEUTRAL. I TURNED IT TO ON AND PUSHED THE BRAKE AND IT WOULDN'T DO ANYTHING FOR ABOUT 5 MINUTES IT HAS CUT OFF ON ME ONCE BEFORE WHILE I WAS HEADED TO THE GAS STATION AND EVEN THEN IT SAID 12 MILES TO EMPTY AND I WAS LESS THAN 2 FROM THE GAS STATION.
Additional Notes:
WAS DRIVING TO WORK WHEN MY CAR CUT OFF ON ME IN THE MIDDLE OF THE STREET.I HAD AT LEAST 20 MILES TO EMPTY AT LEAST THAT'S WHAT MY CAR SAID. I HAD IT PUSHED IT TO THE GAS STATION AND PUT 10 DOLLARS IN IT IT CRUNK UP BUT IT SAID 0 MILES TO EMPTY I PUT ANOTHER 5 TOTALING 15 BEFORE IT REGISTERED AFTER I TURNED THE CAR OFF TO SEE IF IT WOULD RESET. WHEN IT FIRST CUT OFF AND I TRIED TO PUT IT IN NEUTRAL IT WOULD NOT GO IN NEUTRAL. I TURNED IT TO ON AND PUSHED THE BRAKE AND IT WOULDN'T DO ANYTHING FOR ABOUT 5 MINUTES IT HAS CUT OFF ON ME ONCE BEFORE WHILE I WAS HEADED TO THE GAS STATION AND EVEN THEN IT SAID 12 MILES TO EMPTY AND I WAS LESS THAN 2 FROM THE GAS STATION.
Mfg Campaign: 11243841
Recall Date: Aug 14, 2019
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Valencia, CA • 36 yrs
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