Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S75
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Consumer Complaints
129 ComplaintsFord Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.
Corrective Action:
My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.
Additional Notes:
My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.
Mfg Campaign: 11528848
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.
Corrective Action:
My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.
Additional Notes:
My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.
Mfg Campaign: 11528848
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.
Corrective Action:
My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.
Additional Notes:
My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no ETA at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.
Mfg Campaign: 11528848
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.
Corrective Action:
The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.
Additional Notes:
The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.
Mfg Campaign: 11526421
Recall Date: Jun 11, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.
Corrective Action:
The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.
Additional Notes:
The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.
Mfg Campaign: 11526421
Recall Date: Jun 11, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that the rearview camera displayed a blank image while in use. The vehicle was taken to a dealer, and he was informed that the vehicle was not under recall or covered under warranty. The contact was also informed that parts for the repair were on backorder. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,063.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that the rearview camera displayed a blank image while in use. The vehicle was taken to a dealer, and he was informed that the vehicle was not under recall or covered under warranty. The contact was also informed that parts for the repair were on backorder. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,063.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that the rearview camera displayed a blank image while in use. The vehicle was taken to a dealer, and he was informed that the vehicle was not under recall or covered under warranty. The contact was also informed that parts for the repair were on backorder. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,063.
Mfg Campaign: 11523645
Recall Date: May 24, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated while reversing out of a parking space, the back over prevention camera became blurry, making it difficult for the contact to properly see an image in the rear of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 29,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated while reversing out of a parking space, the back over prevention camera became blurry, making it difficult for the contact to properly see an image in the rear of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 29,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated while reversing out of a parking space, the back over prevention camera became blurry, making it difficult for the contact to properly see an image in the rear of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 29,000.
Mfg Campaign: 11523299
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated while reversing out of a parking space, the back over prevention camera became blurry, making it difficult for the contact to properly see an image in the rear of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 29,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated while reversing out of a parking space, the back over prevention camera became blurry, making it difficult for the contact to properly see an image in the rear of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 29,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated while reversing out of a parking space, the back over prevention camera became blurry, making it difficult for the contact to properly see an image in the rear of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 29,000.
Mfg Campaign: 11523299
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated that while his daughter was driving approximately 20 MPH, the traction control warning light illuminated, and the vehicle became difficult to steer. The contact met his daughter who had pulled over to the side of the road to inspect the vehicle. The contact noticed that both rear tires were toed outward. The rear passenger’s side tire was toed out more than the driver’s side. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,700.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated that while his daughter was driving approximately 20 MPH, the traction control warning light illuminated, and the vehicle became difficult to steer. The contact met his daughter who had pulled over to the side of the road to inspect the vehicle. The contact noticed that both rear tires were toed outward. The rear passenger’s side tire was toed out more than the driver’s side. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,700.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated that while his daughter was driving approximately 20 MPH, the traction control warning light illuminated, and the vehicle became difficult to steer. The contact met his daughter who had pulled over to the side of the road to inspect the vehicle. The contact noticed that both rear tires were toed outward. The rear passenger’s side tire was toed out more than the driver’s side. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,700.
Mfg Campaign: 11521110
Recall Date: May 9, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The radio turns on even when the car is off and the keys are not nearby . Sometimes it turns off while driving and will be off for days at a time while other times it just comes on full volume while parked and unattended. Maybe an electrical issue ?
Corrective Action:
The radio turns on even when the car is off and the keys are not nearby . Sometimes it turns off while driving and will be off for days at a time while other times it just comes on full volume while parked and unattended. Maybe an electrical issue ?
Additional Notes:
The radio turns on even when the car is off and the keys are not nearby . Sometimes it turns off while driving and will be off for days at a time while other times it just comes on full volume while parked and unattended. Maybe an electrical issue ?
Mfg Campaign: 11508654
Recall Date: Feb 23, 2023
Ford Motor Company
Defect Description:
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Potential Consequences:
The radio turns on even when the car is off and the keys are not nearby . Sometimes it turns off while driving and will be off for days at a time while other times it just comes on full volume while parked and unattended. Maybe an electrical issue ?
Corrective Action:
The radio turns on even when the car is off and the keys are not nearby . Sometimes it turns off while driving and will be off for days at a time while other times it just comes on full volume while parked and unattended. Maybe an electrical issue ?
Additional Notes:
The radio turns on even when the car is off and the keys are not nearby . Sometimes it turns off while driving and will be off for days at a time while other times it just comes on full volume while parked and unattended. Maybe an electrical issue ?
Mfg Campaign: 11508654
Recall Date: Feb 23, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Back up camera not working; started flashing on/off, turning upside down, and now simply does not work; the beeping still works to let you know you’re close but the visual is not available. Not being able to SEE what is behind me is a safety issue as well as not being able to see how close I am to objects. I have taken my Flex to Tim Short Ford Dealership in Morehead, KY where the problem was reproduced. The vehicle has not been inspected by the manufacturer, police, or insurance representative. The warning message that the camera is not available appears when the vehicle is put in reverse. It began approximately 6 months ago.
Corrective Action:
Back up camera not working; started flashing on/off, turning upside down, and now simply does not work; the beeping still works to let you know you’re close but the visual is not available. Not being able to SEE what is behind me is a safety issue as well as not being able to see how close I am to objects. I have taken my Flex to Tim Short Ford Dealership in Morehead, KY where the problem was reproduced. The vehicle has not been inspected by the manufacturer, police, or insurance representative. The warning message that the camera is not available appears when the vehicle is put in reverse. It began approximately 6 months ago.
Additional Notes:
Back up camera not working; started flashing on/off, turning upside down, and now simply does not work; the beeping still works to let you know you’re close but the visual is not available. Not being able to SEE what is behind me is a safety issue as well as not being able to see how close I am to objects. I have taken my Flex to Tim Short Ford Dealership in Morehead, KY where the problem was reproduced. The vehicle has not been inspected by the manufacturer, police, or insurance representative. The warning message that the camera is not available appears when the vehicle is put in reverse. It began approximately 6 months ago.
Mfg Campaign: 11507583
Recall Date: Feb 16, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Back up camera not working; started flashing on/off, turning upside down, and now simply does not work; the beeping still works to let you know you’re close but the visual is not available. Not being able to SEE what is behind me is a safety issue as well as not being able to see how close I am to objects. I have taken my Flex to Tim Short Ford Dealership in Morehead, KY where the problem was reproduced. The vehicle has not been inspected by the manufacturer, police, or insurance representative. The warning message that the camera is not available appears when the vehicle is put in reverse. It began approximately 6 months ago.
Corrective Action:
Back up camera not working; started flashing on/off, turning upside down, and now simply does not work; the beeping still works to let you know you’re close but the visual is not available. Not being able to SEE what is behind me is a safety issue as well as not being able to see how close I am to objects. I have taken my Flex to Tim Short Ford Dealership in Morehead, KY where the problem was reproduced. The vehicle has not been inspected by the manufacturer, police, or insurance representative. The warning message that the camera is not available appears when the vehicle is put in reverse. It began approximately 6 months ago.
Additional Notes:
Back up camera not working; started flashing on/off, turning upside down, and now simply does not work; the beeping still works to let you know you’re close but the visual is not available. Not being able to SEE what is behind me is a safety issue as well as not being able to see how close I am to objects. I have taken my Flex to Tim Short Ford Dealership in Morehead, KY where the problem was reproduced. The vehicle has not been inspected by the manufacturer, police, or insurance representative. The warning message that the camera is not available appears when the vehicle is put in reverse. It began approximately 6 months ago.
Mfg Campaign: 11507583
Recall Date: Feb 16, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera failed to operate as needed. The contact had taken the vehicle to a dealer where she was given an estimate for the repair. The manufacturer was notified of the failure and agreed to cover only half of the cost of a replacement camera. The contact stated that parts for the repair were ordered; however, the parts for the repair remained on backorder. The vehicle was not repaired. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera failed to operate as needed. The contact had taken the vehicle to a dealer where she was given an estimate for the repair. The manufacturer was notified of the failure and agreed to cover only half of the cost of a replacement camera. The contact stated that parts for the repair were ordered; however, the parts for the repair remained on backorder. The vehicle was not repaired. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera failed to operate as needed. The contact had taken the vehicle to a dealer where she was given an estimate for the repair. The manufacturer was notified of the failure and agreed to cover only half of the cost of a replacement camera. The contact stated that parts for the repair were ordered; however, the parts for the repair remained on backorder. The vehicle was not repaired. The failure mileage was approximately 30,000.
Mfg Campaign: 11504724
Recall Date: Jan 31, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
REAR backup camera has upside down view. Tried various remedies (reset, and battery disconnect) to fix issue but when vehicle is put into reverse camera has view that is upside down. Dealer says camera and soft ware needs to be replaced but is not covered under vehicle warranty. I see Ford is now recalling other models with the same issue. Can you let me know if the 2019 Ford Flex will be recalled for the same camera issues?
Corrective Action:
REAR backup camera has upside down view. Tried various remedies (reset, and battery disconnect) to fix issue but when vehicle is put into reverse camera has view that is upside down. Dealer says camera and soft ware needs to be replaced but is not covered under vehicle warranty. I see Ford is now recalling other models with the same issue. Can you let me know if the 2019 Ford Flex will be recalled for the same camera issues?
Additional Notes:
REAR backup camera has upside down view. Tried various remedies (reset, and battery disconnect) to fix issue but when vehicle is put into reverse camera has view that is upside down. Dealer says camera and soft ware needs to be replaced but is not covered under vehicle warranty. I see Ford is now recalling other models with the same issue. Can you let me know if the 2019 Ford Flex will be recalled for the same camera issues?
Mfg Campaign: 11504255
Recall Date: Jan 29, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera is flashing on and off when in reverse. Once it do stay on the video is cloudy, pixilated and flipped upside down. It also stays black screen for a bit then pops back on.
Corrective Action:
The backup camera is flashing on and off when in reverse. Once it do stay on the video is cloudy, pixilated and flipped upside down. It also stays black screen for a bit then pops back on.
Additional Notes:
The backup camera is flashing on and off when in reverse. Once it do stay on the video is cloudy, pixilated and flipped upside down. It also stays black screen for a bit then pops back on.
Mfg Campaign: 11503580
Recall Date: Jan 25, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.
Corrective Action:
The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.
Additional Notes:
The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.
Mfg Campaign: 11495826
Recall Date: Dec 2, 2022
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.
Corrective Action:
The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.
Additional Notes:
The Rearview Camera has gone out, for which they have sold so many that the dealers cannot get replacements. This should definitely be Recalled like the many, many other Ford Rearview Camera Recalls! Note: Vehicle has less than 25,000 miles on it.
Mfg Campaign: 11495826
Recall Date: Dec 2, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear back up camera works intermittently. Dealer inspection determined that the camera needs to be replaced. Vehicle is only a couple years old.
Corrective Action:
Rear back up camera works intermittently. Dealer inspection determined that the camera needs to be replaced. Vehicle is only a couple years old.
Additional Notes:
Rear back up camera works intermittently. Dealer inspection determined that the camera needs to be replaced. Vehicle is only a couple years old.
Mfg Campaign: 11459463
Recall Date: Apr 3, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Backup Camera functions intermittently. This began at approx 37k miles and 25months of age (vehicle built in June 2019). Backup camera may work, or not, when the vehicle is put in to reverse. This is very similar to the behavior described in other Ford backup camera recalls for other vehicles. Seems like the 2019 Flex should be added. This poses a danger when backing the vehicle.
Corrective Action:
Backup Camera functions intermittently. This began at approx 37k miles and 25months of age (vehicle built in June 2019). Backup camera may work, or not, when the vehicle is put in to reverse. This is very similar to the behavior described in other Ford backup camera recalls for other vehicles. Seems like the 2019 Flex should be added. This poses a danger when backing the vehicle.
Additional Notes:
Backup Camera functions intermittently. This began at approx 37k miles and 25months of age (vehicle built in June 2019). Backup camera may work, or not, when the vehicle is put in to reverse. This is very similar to the behavior described in other Ford backup camera recalls for other vehicles. Seems like the 2019 Flex should be added. This poses a danger when backing the vehicle.
Mfg Campaign: 11458049
Recall Date: Mar 23, 2022
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