Complaints & Recalls
Official Safety Recalls - Important!
75 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S67
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S27
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S22
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S09
Recall Date: Feb 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S52
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20C19
Recall Date: Mar 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S55
Recall Date: Oct 6, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S53
Recall Date: Sep 8, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S23
Recall Date: May 12, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C14
Recall Date: Apr 28, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S16
Recall Date: Mar 24, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S05
Recall Date: Feb 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S02
Recall Date: Jan 23, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S44
Recall Date: Sep 22, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S11
Recall Date: Mar 10, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S72
Recall Date: Dec 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S68
Recall Date: Nov 24, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S65
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S50
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S48
Recall Date: Aug 21, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S49
Recall Date: Dec 4, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S32
Recall Date: Sep 30, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C06
Recall Date: Aug 5, 2019
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds and attempting to accelerate, the vehicle was jerking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the main control valve had failed and needed to be repaired. The vehicle was repaired but the failure persisted. The vehicle was returned to the same dealer where it was diagnosed that the CDF clutch bushing had seized. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer had referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 25,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds and attempting to accelerate, the vehicle was jerking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the main control valve had failed and needed to be repaired. The vehicle was repaired but the failure persisted. The vehicle was returned to the same dealer where it was diagnosed that the CDF clutch bushing had seized. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer had referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 25,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds and attempting to accelerate, the vehicle was jerking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the main control valve had failed and needed to be repaired. The vehicle was repaired but the failure persisted. The vehicle was returned to the same dealer where it was diagnosed that the CDF clutch bushing had seized. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer had referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 25,000.
Mfg Campaign: 11615568
Recall Date: Sep 20, 2024
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Potential Consequences:
The contact owns a 2022 Ford Explorer. The contact stated that the rear hatch closed without driver input. The contact stated that the buttons were inoperable and failed to open the hatch as needed. While the hatch was closing, it pinned and violently struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer on four occasions, who was unable to determine the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2022 Ford Explorer. The contact stated that the rear hatch closed without driver input. The contact stated that the buttons were inoperable and failed to open the hatch as needed. While the hatch was closing, it pinned and violently struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer on four occasions, who was unable to determine the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2022 Ford Explorer. The contact stated that the rear hatch closed without driver input. The contact stated that the buttons were inoperable and failed to open the hatch as needed. While the hatch was closing, it pinned and violently struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer on four occasions, who was unable to determine the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 35,000.
Mfg Campaign: 11615461
Recall Date: Sep 19, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rubber seal around sunroof failed, and vehicle is only 4 years old. Ford states the seal appears to have dried out and failed. This failure cause water to leak into the vehicle during a rainstorm, in the amount of 25 gallons based on what I pulled out by vaccuum and dehumidifier.
Corrective Action:
Rubber seal around sunroof failed, and vehicle is only 4 years old. Ford states the seal appears to have dried out and failed. This failure cause water to leak into the vehicle during a rainstorm, in the amount of 25 gallons based on what I pulled out by vaccuum and dehumidifier.
Additional Notes:
Rubber seal around sunroof failed, and vehicle is only 4 years old. Ford states the seal appears to have dried out and failed. This failure cause water to leak into the vehicle during a rainstorm, in the amount of 25 gallons based on what I pulled out by vaccuum and dehumidifier.
Mfg Campaign: 11614981
Recall Date: Sep 17, 2024
Ford Motor Company
Defect Description:
SUSPENSION:REAR:SHOCK ABSORBER
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole and made a metallic clunking sound. The vehicle was taken to the dealer and diagnosed with a failed driver’s side rear shock absorber. The contact was informed that the rear shocks needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 43,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole and made a metallic clunking sound. The vehicle was taken to the dealer and diagnosed with a failed driver’s side rear shock absorber. The contact was informed that the rear shocks needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 43,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole and made a metallic clunking sound. The vehicle was taken to the dealer and diagnosed with a failed driver’s side rear shock absorber. The contact was informed that the rear shocks needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 43,000.
Mfg Campaign: 11614173
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.
Corrective Action:
We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.
Additional Notes:
We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.
Mfg Campaign: 11614282
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.
Corrective Action:
We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.
Additional Notes:
We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.
Mfg Campaign: 11614282
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Heating on passenger side of vehicle has failed multiple times.
Corrective Action:
Heating on passenger side of vehicle has failed multiple times.
Additional Notes:
Heating on passenger side of vehicle has failed multiple times.
Mfg Campaign: 11614020
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the transmission experienced hard downshifting while depressing the brake pedal. The contact stated that the over time, the failure also occurred while depressing the accelerator pedal. The power train warning light was illuminated. A local dealer was notified of the failure and the contact was informed that the vehicle could not be seen until the end of the month. The manufacturer was then notified of the failure and informed the contact that the vehicle would not be covered under warranty. The vehicle was taken to an independent mechanic where a leak was discovered in the transmission. The vehicle was not repaired and remained with the independent mechanic. The failure mileage was approximately 52,500.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the transmission experienced hard downshifting while depressing the brake pedal. The contact stated that the over time, the failure also occurred while depressing the accelerator pedal. The power train warning light was illuminated. A local dealer was notified of the failure and the contact was informed that the vehicle could not be seen until the end of the month. The manufacturer was then notified of the failure and informed the contact that the vehicle would not be covered under warranty. The vehicle was taken to an independent mechanic where a leak was discovered in the transmission. The vehicle was not repaired and remained with the independent mechanic. The failure mileage was approximately 52,500.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the transmission experienced hard downshifting while depressing the brake pedal. The contact stated that the over time, the failure also occurred while depressing the accelerator pedal. The power train warning light was illuminated. A local dealer was notified of the failure and the contact was informed that the vehicle could not be seen until the end of the month. The manufacturer was then notified of the failure and informed the contact that the vehicle would not be covered under warranty. The vehicle was taken to an independent mechanic where a leak was discovered in the transmission. The vehicle was not repaired and remained with the independent mechanic. The failure mileage was approximately 52,500.
Mfg Campaign: 11613401
Recall Date: Sep 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2020 ford explorer police interceptor utility 27k miles has a broken differential bushing and axle bolt which in turn has cause the axle to fail thankfully not on the highway at full speed. This issue has a recall 22S27/22V255 but our vehicle and vin # aren't included in the recall even tho same issue is being reported. What can be done to add the other vins to this list because it is EXTREMELY DANGEROUS TO DRIVE UNDER THESE CONDITIONS OF UNKNOWN BUT POSSIBLE FAILURE
Corrective Action:
2020 ford explorer police interceptor utility 27k miles has a broken differential bushing and axle bolt which in turn has cause the axle to fail thankfully not on the highway at full speed. This issue has a recall 22S27/22V255 but our vehicle and vin # aren't included in the recall even tho same issue is being reported. What can be done to add the other vins to this list because it is EXTREMELY DANGEROUS TO DRIVE UNDER THESE CONDITIONS OF UNKNOWN BUT POSSIBLE FAILURE
Additional Notes:
2020 ford explorer police interceptor utility 27k miles has a broken differential bushing and axle bolt which in turn has cause the axle to fail thankfully not on the highway at full speed. This issue has a recall 22S27/22V255 but our vehicle and vin # aren't included in the recall even tho same issue is being reported. What can be done to add the other vins to this list because it is EXTREMELY DANGEROUS TO DRIVE UNDER THESE CONDITIONS OF UNKNOWN BUT POSSIBLE FAILURE
Mfg Campaign: 11613450
Recall Date: Sep 9, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
-Transmission fluid leak -Trans cooler broken/cracked -Check engine light never came on (I had to discover this problem by a noise I was hearing) -Problem has been prepared by auto mechanic ($2,600). I have read there has been a recall for 2020 explorer models but my VIN is not included (should it be?). Attached youtube video shows the problem and mechanic states it’s been a problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
-Transmission fluid leak -Trans cooler broken/cracked -Check engine light never came on (I had to discover this problem by a noise I was hearing) -Problem has been prepared by auto mechanic ($2,600). I have read there has been a recall for 2020 explorer models but my VIN is not included (should it be?). Attached youtube video shows the problem and mechanic states it’s been a problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
-Transmission fluid leak -Trans cooler broken/cracked -Check engine light never came on (I had to discover this problem by a noise I was hearing) -Problem has been prepared by auto mechanic ($2,600). I have read there has been a recall for 2020 explorer models but my VIN is not included (should it be?). Attached youtube video shows the problem and mechanic states it’s been a problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11613289
Recall Date: Sep 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car went to dealer for engine noises and was told the motor needed replacement. Was never told what was actually wrong with the car in my paperwork. Then brought to another mechanic and was told the car needed a motor due to a bearing in the lower end had failed. Then noise went away was driving it to another dealer when the motor completely locked up.
Corrective Action:
Car went to dealer for engine noises and was told the motor needed replacement. Was never told what was actually wrong with the car in my paperwork. Then brought to another mechanic and was told the car needed a motor due to a bearing in the lower end had failed. Then noise went away was driving it to another dealer when the motor completely locked up.
Additional Notes:
Car went to dealer for engine noises and was told the motor needed replacement. Was never told what was actually wrong with the car in my paperwork. Then brought to another mechanic and was told the car needed a motor due to a bearing in the lower end had failed. Then noise went away was driving it to another dealer when the motor completely locked up.
Mfg Campaign: 11613129
Recall Date: Sep 6, 2024
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
The drivers side outside seat valance broke and needs to be replaced.
Corrective Action:
The drivers side outside seat valance broke and needs to be replaced.
Additional Notes:
The drivers side outside seat valance broke and needs to be replaced.
Mfg Campaign: 11612777
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH, the vehicle was shaking abnormally. The contact drove the vehicle to the side of the road and performed an inspection of the vehicle. The contact noticed that 3 of the 4 lug nuts were fractured on the driver's side rear tire. The vehicle was towed to the dealer where it was diagnosed with detached lug nuts. The contact was informed that the lug nuts needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred four times within the year. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH, the vehicle was shaking abnormally. The contact drove the vehicle to the side of the road and performed an inspection of the vehicle. The contact noticed that 3 of the 4 lug nuts were fractured on the driver's side rear tire. The vehicle was towed to the dealer where it was diagnosed with detached lug nuts. The contact was informed that the lug nuts needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred four times within the year. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH, the vehicle was shaking abnormally. The contact drove the vehicle to the side of the road and performed an inspection of the vehicle. The contact noticed that 3 of the 4 lug nuts were fractured on the driver's side rear tire. The vehicle was towed to the dealer where it was diagnosed with detached lug nuts. The contact was informed that the lug nuts needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred four times within the year. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11612904
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
Corrective Action:
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
Additional Notes:
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
Mfg Campaign: 11611863
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
Corrective Action:
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
Additional Notes:
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
Mfg Campaign: 11611863
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
Corrective Action:
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
Additional Notes:
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
Mfg Campaign: 11611863
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated that upon exiting the vehicle, the driver's side seat belt failed to fully retract. Afterward, entering the vehicle to drive to the next destination, the contact became aware that upon fastening the seat belt, the seat belt hung loose, providing little to no restraining tension. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated that upon exiting the vehicle, the driver's side seat belt failed to fully retract. Afterward, entering the vehicle to drive to the next destination, the contact became aware that upon fastening the seat belt, the seat belt hung loose, providing little to no restraining tension. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated that upon exiting the vehicle, the driver's side seat belt failed to fully retract. Afterward, entering the vehicle to drive to the next destination, the contact became aware that upon fastening the seat belt, the seat belt hung loose, providing little to no restraining tension. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Mfg Campaign: 11611707
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
odd jerking during acceleration and deacceleration. More prominently noticed at 35MPH during deacceleration. Difficulty changing gears. Odd noises. Check engine light went on at
Corrective Action:
odd jerking during acceleration and deacceleration. More prominently noticed at 35MPH during deacceleration. Difficulty changing gears. Odd noises. Check engine light went on at
Additional Notes:
odd jerking during acceleration and deacceleration. More prominently noticed at 35MPH during deacceleration. Difficulty changing gears. Odd noises. Check engine light went on at
Mfg Campaign: 11611369
Recall Date: Aug 28, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.
Mfg Campaign: 11610222
Recall Date: Aug 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.
Corrective Action:
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.
Additional Notes:
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.
Mfg Campaign: 11610222
Recall Date: Aug 22, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury