FORD EXPLORER 2018

Complete listing of complaints and recalls for this vehicle

693
Complaints
12
Recalls

Complaints & Recalls

693 Complaints 12 Recalls

Official Safety Recalls - Important!

12 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Ford Motor Company
NHTSA Campaign: 24V031000 SAFETY RECALL
1.9M Vehicles Affected
Recall Date: Jan 19, 2024
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

Potential Risk:
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. Owner notification letters were mailed on April 2, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 24S02
Notice Date: Jul 18, 2024
Recall Date: Jan 19, 2024
Ford Motor Company
NHTSA Campaign: 21V316000 SAFETY RECALL
617K Vehicles Affected
Recall Date: May 5, 2021
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.

Potential Risk:
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
FREE Recall Solution:
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 21S22
Notice Date: Oct 1, 2021
Recall Date: May 5, 2021
Ford Motor Company
NHTSA Campaign: 19V633000 SAFETY RECALL
639.1K Vehicles Affected
Recall Date: Aug 28, 2019
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."

Potential Risk:
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
FREE Recall Solution:
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 19C07
Notice Date: Oct 21, 2019
Recall Date: Aug 28, 2019
Ford Motor Company
NHTSA Campaign: 18V807000 SAFETY RECALL
144 Vehicles Affected
Recall Date: Nov 14, 2018
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.

Potential Risk:
A fuel leak in the presence of an ignition source can increase the risk of a fire.
FREE Recall Solution:
Ford will notify owners, and dealers will replace the fuel line assembly, free of charge. The recall began December 7, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S35.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 18S35
Notice Date: Dec 7, 2018
Recall Date: Nov 14, 2018

Consumer Complaints

693 Complaints
Ford Motor Company
Campaign: 11084706 Other
Apr 12, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

AS SOON AS WE DROVE OUR BRAND NEW FORD EXPLORER OFF THE LOT IT HAD A TERRIBLE SHAKE, WE THOUGHT IT WAS FLAT SPOTS FROM THE CAR SITTING AT THE DEALER. HOWEVER THE SHAKE GOT INCREASINGLY WORSE THE CLOSER WE GOT TO HOME TO THE POINT WHERE WE HAD TO REMOVE OUR DRINK FROM THE CUP HOLDER BECAUSE THEY WERE SHAKING SO BAD. WITHIN A WEEK WE HAD BACK AT THE DEALER TO TRY AND SOLVE THE ISSUE WITHOUT ANY LUCK. WE HAVE CAR AT THE DEALER SHIP TRYING TO GET FIXED 4 TIMES. THEY HAVE BALANCED THE TIRES 3 TIMES AND CHANGED THE DRIVE SHAFT ONCE. UNFORTUNATELY ITS STILL NOT FIXED. WE HAVE DOCUMENTS SHOWING WHAT THE DEALER HAD DONE TO ATTEMPT TO SOLVE THE ISSUE BUT SEEING HOW ITS NOT WORKED I DONT SEE THE POINT IN UPLOADING THE DOCUMENTS UNLESS SPECIFICLY ASKED TO.

Corrective Action:

AS SOON AS WE DROVE OUR BRAND NEW FORD EXPLORER OFF THE LOT IT HAD A TERRIBLE SHAKE, WE THOUGHT IT WAS FLAT SPOTS FROM THE CAR SITTING AT THE DEALER. HOWEVER THE SHAKE GOT INCREASINGLY WORSE THE CLOSER WE GOT TO HOME TO THE POINT WHERE WE HAD TO REMOVE OUR DRINK FROM THE CUP HOLDER BECAUSE THEY WERE SHAKING SO BAD. WITHIN A WEEK WE HAD BACK AT THE DEALER TO TRY AND SOLVE THE ISSUE WITHOUT ANY LUCK. WE HAVE CAR AT THE DEALER SHIP TRYING TO GET FIXED 4 TIMES. THEY HAVE BALANCED THE TIRES 3 TIMES AND CHANGED THE DRIVE SHAFT ONCE. UNFORTUNATELY ITS STILL NOT FIXED. WE HAVE DOCUMENTS SHOWING WHAT THE DEALER HAD DONE TO ATTEMPT TO SOLVE THE ISSUE BUT SEEING HOW ITS NOT WORKED I DONT SEE THE POINT IN UPLOADING THE DOCUMENTS UNLESS SPECIFICLY ASKED TO.

Additional Notes:

AS SOON AS WE DROVE OUR BRAND NEW FORD EXPLORER OFF THE LOT IT HAD A TERRIBLE SHAKE, WE THOUGHT IT WAS FLAT SPOTS FROM THE CAR SITTING AT THE DEALER. HOWEVER THE SHAKE GOT INCREASINGLY WORSE THE CLOSER WE GOT TO HOME TO THE POINT WHERE WE HAD TO REMOVE OUR DRINK FROM THE CUP HOLDER BECAUSE THEY WERE SHAKING SO BAD. WITHIN A WEEK WE HAD BACK AT THE DEALER TO TRY AND SOLVE THE ISSUE WITHOUT ANY LUCK. WE HAVE CAR AT THE DEALER SHIP TRYING TO GET FIXED 4 TIMES. THEY HAVE BALANCED THE TIRES 3 TIMES AND CHANGED THE DRIVE SHAFT ONCE. UNFORTUNATELY ITS STILL NOT FIXED. WE HAVE DOCUMENTS SHOWING WHAT THE DEALER HAD DONE TO ATTEMPT TO SOLVE THE ISSUE BUT SEEING HOW ITS NOT WORKED I DONT SEE THE POINT IN UPLOADING THE DOCUMENTS UNLESS SPECIFICLY ASKED TO.

Manufacturer: FORD
Mfg Campaign: 11084706
Notice Date: Apr 12, 2018
Recall Date: Apr 12, 2018
Ford Motor Company
Campaign: 11084258 Other
Apr 10, 2018
Defect Description:

AIR BAGS

Potential Consequences:

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

Corrective Action:

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

Additional Notes:

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

Manufacturer: FORD
Mfg Campaign: 11084258
Notice Date: Apr 10, 2018
Recall Date: Apr 10, 2018
Ford Motor Company
Campaign: 11084258 Other
Apr 10, 2018
Defect Description:

SERVICE BRAKES

Potential Consequences:

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

Corrective Action:

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

Additional Notes:

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

Manufacturer: FORD
Mfg Campaign: 11084258
Notice Date: Apr 10, 2018
Recall Date: Apr 10, 2018
Ford Motor Company
Campaign: 11084258 Other
Apr 10, 2018
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

Corrective Action:

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

Additional Notes:

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

Manufacturer: FORD
Mfg Campaign: 11084258
Notice Date: Apr 10, 2018
Recall Date: Apr 10, 2018
Ford Motor Company
Campaign: 11083343 Other
Apr 4, 2018
Defect Description:

AIR BAGS

Potential Consequences:

ON 2, 2018 FORD EXPLORER BASIC MODEL VEHICLES, THE FRONT PASSENGER AIRBAG INDICATOR HAS COME ON AND THEN GONE OFF AND STAYED OFF WITH MY 14 YEAR OLD 118 LB, 5' 9" CHILD IN THE FRONT SEAT. FIRST INCIDENT: MARCH 23, 2018. IN THE FIRST VEHICLE THE JOURNEY WAS APPROXIMATELY 30 MINUTES ON A 4 LANE ROAD. NO TURNING OR BRAKING AFFECTED THE CONDITION. SECOND INCIDENT: APRIL 4, 2018. IN THE SECOND VEHICLE, VIN [XXX], ON A HOUR AND THIRTY MINUTE JOURNEY, ON I-75 BETWEEN NAPLES, FL AND FT. MYERS, FL, MY CHILD SAT IN THE FRONT PASSENGER SEAT AND THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "ON". ON THE RETURN RIDE, WITH SITTING IN THE SAME POSITION, THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "OFF". BOTH INCIDENTS OCCURRED WHILE STRAIGHT LINE DRIVING, NO BRAKING OR TURNING AFFECTED THE INCIDENT. WE BROUGHT BOTH VEHICLES BACK TO THE DEALERSHIP FROM WHICH WE LEASED THEM AND SHOWED THEM THE ACCOMPANYING PICTURE. THEY TOLD US THAT IT COULD BE THAT MY CHILD IS TOO LIGHT FOR THE SEAT SENSOR, BUT THEY WERE NOT POSITIVE. THE HEAD OF THE SERVICE DEPT AND HIS LEAD TECHNICIAN WITNESSED THE AIRBAG INDICATOR IN THE "OFF" POSITION WITH MY CHILD SITTING IN THE SEAT. THEY SAID THEY HAVE NEVER SEEN THIS BEFORE. THEY ADVISED THEY CONTACTED FORD WITH THE FIRST VEHICLE VIN AND WERE DOING THE SAME WITH THIS SECOND VEHICLE AS WELL. I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE AS THERE IS NO CERTAINTY, SHOULD WE GET INTO A VEHICLE CRASH AND NEED THE FRONT PASSENGER AIRBAG TO DEPLOY, THAT THE AIRBAG WILL ACTUALLY DEPLOY GIVEN THE CIRCUMSTANCES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Corrective Action:

ON 2, 2018 FORD EXPLORER BASIC MODEL VEHICLES, THE FRONT PASSENGER AIRBAG INDICATOR HAS COME ON AND THEN GONE OFF AND STAYED OFF WITH MY 14 YEAR OLD 118 LB, 5' 9" CHILD IN THE FRONT SEAT. FIRST INCIDENT: MARCH 23, 2018. IN THE FIRST VEHICLE THE JOURNEY WAS APPROXIMATELY 30 MINUTES ON A 4 LANE ROAD. NO TURNING OR BRAKING AFFECTED THE CONDITION. SECOND INCIDENT: APRIL 4, 2018. IN THE SECOND VEHICLE, VIN [XXX], ON A HOUR AND THIRTY MINUTE JOURNEY, ON I-75 BETWEEN NAPLES, FL AND FT. MYERS, FL, MY CHILD SAT IN THE FRONT PASSENGER SEAT AND THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "ON". ON THE RETURN RIDE, WITH SITTING IN THE SAME POSITION, THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "OFF". BOTH INCIDENTS OCCURRED WHILE STRAIGHT LINE DRIVING, NO BRAKING OR TURNING AFFECTED THE INCIDENT. WE BROUGHT BOTH VEHICLES BACK TO THE DEALERSHIP FROM WHICH WE LEASED THEM AND SHOWED THEM THE ACCOMPANYING PICTURE. THEY TOLD US THAT IT COULD BE THAT MY CHILD IS TOO LIGHT FOR THE SEAT SENSOR, BUT THEY WERE NOT POSITIVE. THE HEAD OF THE SERVICE DEPT AND HIS LEAD TECHNICIAN WITNESSED THE AIRBAG INDICATOR IN THE "OFF" POSITION WITH MY CHILD SITTING IN THE SEAT. THEY SAID THEY HAVE NEVER SEEN THIS BEFORE. THEY ADVISED THEY CONTACTED FORD WITH THE FIRST VEHICLE VIN AND WERE DOING THE SAME WITH THIS SECOND VEHICLE AS WELL. I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE AS THERE IS NO CERTAINTY, SHOULD WE GET INTO A VEHICLE CRASH AND NEED THE FRONT PASSENGER AIRBAG TO DEPLOY, THAT THE AIRBAG WILL ACTUALLY DEPLOY GIVEN THE CIRCUMSTANCES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Additional Notes:

ON 2, 2018 FORD EXPLORER BASIC MODEL VEHICLES, THE FRONT PASSENGER AIRBAG INDICATOR HAS COME ON AND THEN GONE OFF AND STAYED OFF WITH MY 14 YEAR OLD 118 LB, 5' 9" CHILD IN THE FRONT SEAT. FIRST INCIDENT: MARCH 23, 2018. IN THE FIRST VEHICLE THE JOURNEY WAS APPROXIMATELY 30 MINUTES ON A 4 LANE ROAD. NO TURNING OR BRAKING AFFECTED THE CONDITION. SECOND INCIDENT: APRIL 4, 2018. IN THE SECOND VEHICLE, VIN [XXX], ON A HOUR AND THIRTY MINUTE JOURNEY, ON I-75 BETWEEN NAPLES, FL AND FT. MYERS, FL, MY CHILD SAT IN THE FRONT PASSENGER SEAT AND THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "ON". ON THE RETURN RIDE, WITH SITTING IN THE SAME POSITION, THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "OFF". BOTH INCIDENTS OCCURRED WHILE STRAIGHT LINE DRIVING, NO BRAKING OR TURNING AFFECTED THE INCIDENT. WE BROUGHT BOTH VEHICLES BACK TO THE DEALERSHIP FROM WHICH WE LEASED THEM AND SHOWED THEM THE ACCOMPANYING PICTURE. THEY TOLD US THAT IT COULD BE THAT MY CHILD IS TOO LIGHT FOR THE SEAT SENSOR, BUT THEY WERE NOT POSITIVE. THE HEAD OF THE SERVICE DEPT AND HIS LEAD TECHNICIAN WITNESSED THE AIRBAG INDICATOR IN THE "OFF" POSITION WITH MY CHILD SITTING IN THE SEAT. THEY SAID THEY HAVE NEVER SEEN THIS BEFORE. THEY ADVISED THEY CONTACTED FORD WITH THE FIRST VEHICLE VIN AND WERE DOING THE SAME WITH THIS SECOND VEHICLE AS WELL. I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE AS THERE IS NO CERTAINTY, SHOULD WE GET INTO A VEHICLE CRASH AND NEED THE FRONT PASSENGER AIRBAG TO DEPLOY, THAT THE AIRBAG WILL ACTUALLY DEPLOY GIVEN THE CIRCUMSTANCES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Manufacturer: FORD
Mfg Campaign: 11083343
Notice Date: Apr 4, 2018
Recall Date: Apr 4, 2018
Ford Motor Company
Campaign: 11083343 Other
Apr 4, 2018
Defect Description:

SEATS

Potential Consequences:

ON 2, 2018 FORD EXPLORER BASIC MODEL VEHICLES, THE FRONT PASSENGER AIRBAG INDICATOR HAS COME ON AND THEN GONE OFF AND STAYED OFF WITH MY 14 YEAR OLD 118 LB, 5' 9" CHILD IN THE FRONT SEAT. FIRST INCIDENT: MARCH 23, 2018. IN THE FIRST VEHICLE THE JOURNEY WAS APPROXIMATELY 30 MINUTES ON A 4 LANE ROAD. NO TURNING OR BRAKING AFFECTED THE CONDITION. SECOND INCIDENT: APRIL 4, 2018. IN THE SECOND VEHICLE, VIN [XXX], ON A HOUR AND THIRTY MINUTE JOURNEY, ON I-75 BETWEEN NAPLES, FL AND FT. MYERS, FL, MY CHILD SAT IN THE FRONT PASSENGER SEAT AND THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "ON". ON THE RETURN RIDE, WITH SITTING IN THE SAME POSITION, THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "OFF". BOTH INCIDENTS OCCURRED WHILE STRAIGHT LINE DRIVING, NO BRAKING OR TURNING AFFECTED THE INCIDENT. WE BROUGHT BOTH VEHICLES BACK TO THE DEALERSHIP FROM WHICH WE LEASED THEM AND SHOWED THEM THE ACCOMPANYING PICTURE. THEY TOLD US THAT IT COULD BE THAT MY CHILD IS TOO LIGHT FOR THE SEAT SENSOR, BUT THEY WERE NOT POSITIVE. THE HEAD OF THE SERVICE DEPT AND HIS LEAD TECHNICIAN WITNESSED THE AIRBAG INDICATOR IN THE "OFF" POSITION WITH MY CHILD SITTING IN THE SEAT. THEY SAID THEY HAVE NEVER SEEN THIS BEFORE. THEY ADVISED THEY CONTACTED FORD WITH THE FIRST VEHICLE VIN AND WERE DOING THE SAME WITH THIS SECOND VEHICLE AS WELL. I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE AS THERE IS NO CERTAINTY, SHOULD WE GET INTO A VEHICLE CRASH AND NEED THE FRONT PASSENGER AIRBAG TO DEPLOY, THAT THE AIRBAG WILL ACTUALLY DEPLOY GIVEN THE CIRCUMSTANCES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Corrective Action:

ON 2, 2018 FORD EXPLORER BASIC MODEL VEHICLES, THE FRONT PASSENGER AIRBAG INDICATOR HAS COME ON AND THEN GONE OFF AND STAYED OFF WITH MY 14 YEAR OLD 118 LB, 5' 9" CHILD IN THE FRONT SEAT. FIRST INCIDENT: MARCH 23, 2018. IN THE FIRST VEHICLE THE JOURNEY WAS APPROXIMATELY 30 MINUTES ON A 4 LANE ROAD. NO TURNING OR BRAKING AFFECTED THE CONDITION. SECOND INCIDENT: APRIL 4, 2018. IN THE SECOND VEHICLE, VIN [XXX], ON A HOUR AND THIRTY MINUTE JOURNEY, ON I-75 BETWEEN NAPLES, FL AND FT. MYERS, FL, MY CHILD SAT IN THE FRONT PASSENGER SEAT AND THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "ON". ON THE RETURN RIDE, WITH SITTING IN THE SAME POSITION, THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "OFF". BOTH INCIDENTS OCCURRED WHILE STRAIGHT LINE DRIVING, NO BRAKING OR TURNING AFFECTED THE INCIDENT. WE BROUGHT BOTH VEHICLES BACK TO THE DEALERSHIP FROM WHICH WE LEASED THEM AND SHOWED THEM THE ACCOMPANYING PICTURE. THEY TOLD US THAT IT COULD BE THAT MY CHILD IS TOO LIGHT FOR THE SEAT SENSOR, BUT THEY WERE NOT POSITIVE. THE HEAD OF THE SERVICE DEPT AND HIS LEAD TECHNICIAN WITNESSED THE AIRBAG INDICATOR IN THE "OFF" POSITION WITH MY CHILD SITTING IN THE SEAT. THEY SAID THEY HAVE NEVER SEEN THIS BEFORE. THEY ADVISED THEY CONTACTED FORD WITH THE FIRST VEHICLE VIN AND WERE DOING THE SAME WITH THIS SECOND VEHICLE AS WELL. I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE AS THERE IS NO CERTAINTY, SHOULD WE GET INTO A VEHICLE CRASH AND NEED THE FRONT PASSENGER AIRBAG TO DEPLOY, THAT THE AIRBAG WILL ACTUALLY DEPLOY GIVEN THE CIRCUMSTANCES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Additional Notes:

ON 2, 2018 FORD EXPLORER BASIC MODEL VEHICLES, THE FRONT PASSENGER AIRBAG INDICATOR HAS COME ON AND THEN GONE OFF AND STAYED OFF WITH MY 14 YEAR OLD 118 LB, 5' 9" CHILD IN THE FRONT SEAT. FIRST INCIDENT: MARCH 23, 2018. IN THE FIRST VEHICLE THE JOURNEY WAS APPROXIMATELY 30 MINUTES ON A 4 LANE ROAD. NO TURNING OR BRAKING AFFECTED THE CONDITION. SECOND INCIDENT: APRIL 4, 2018. IN THE SECOND VEHICLE, VIN [XXX], ON A HOUR AND THIRTY MINUTE JOURNEY, ON I-75 BETWEEN NAPLES, FL AND FT. MYERS, FL, MY CHILD SAT IN THE FRONT PASSENGER SEAT AND THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "ON". ON THE RETURN RIDE, WITH SITTING IN THE SAME POSITION, THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "OFF". BOTH INCIDENTS OCCURRED WHILE STRAIGHT LINE DRIVING, NO BRAKING OR TURNING AFFECTED THE INCIDENT. WE BROUGHT BOTH VEHICLES BACK TO THE DEALERSHIP FROM WHICH WE LEASED THEM AND SHOWED THEM THE ACCOMPANYING PICTURE. THEY TOLD US THAT IT COULD BE THAT MY CHILD IS TOO LIGHT FOR THE SEAT SENSOR, BUT THEY WERE NOT POSITIVE. THE HEAD OF THE SERVICE DEPT AND HIS LEAD TECHNICIAN WITNESSED THE AIRBAG INDICATOR IN THE "OFF" POSITION WITH MY CHILD SITTING IN THE SEAT. THEY SAID THEY HAVE NEVER SEEN THIS BEFORE. THEY ADVISED THEY CONTACTED FORD WITH THE FIRST VEHICLE VIN AND WERE DOING THE SAME WITH THIS SECOND VEHICLE AS WELL. I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE AS THERE IS NO CERTAINTY, SHOULD WE GET INTO A VEHICLE CRASH AND NEED THE FRONT PASSENGER AIRBAG TO DEPLOY, THAT THE AIRBAG WILL ACTUALLY DEPLOY GIVEN THE CIRCUMSTANCES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Manufacturer: FORD
Mfg Campaign: 11083343
Notice Date: Apr 4, 2018
Recall Date: Apr 4, 2018
Ford Motor Company
Campaign: 11081989 Other
Mar 29, 2018
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

MY WIFE AND I LEASED A 2018 FORD EXPLORER PLATINUM LAST SATURDAY. WE WANTED TO UPGRADE TO THE LATEST TECHNOLOGY. I FAILED TO ASK SPECIFICALLY IF THE ADAPTIVE CRUISE WENT TO ZERO MPH FOR STOP AND GO TRAFFIC. THE WINDOW STICKER SAID IT HAD "ADAPTIVE CRUISE CONTROL". I HAVE HAD TWO CARS WITH ADAPTIVE CRUISE AND THEY HAVE BOTH WORKED DOWN TO ZERO MPH. DURING OUR FIRST DRIVE USING THE SO-CALLED "ADAPTIVE CRUISE", WE WERE FOLLOWING A CAR ON THE FREEWAY GOING 70MPH. RATHER SUDDENLY, THAT CAR SLOWED. OUR FORD WAS SLOWING DOWN BEAUTIFULLY; YOU COULD FEEL AND SEE THE EFFECTS OF THE AUTOMATIC BRAKING. THEN, SUDDENLY AND WITHOUT NOTICABLE WARNING TO US, THE BRAKING QUIT AND OUR CAR WAS COASTING TOWARDS THE CAR IN FRONT. WE NARROWLY MISSED A LOW SPEED REAR-END COLLISION. I WOULD CALL THIS CRUISE CONTROL A "PARTIAL" ADAPTIVE CRUISE CONTROL. I REALLY FEEL THIS ASPECT OF THE ADAPTIVE CRUISE SHOULD BE MORE PROMINENT IN ALL OF THE LITERATURE AS WELL AS ON THE WINDOW STICKER.. I CANNOT IMAGINE WHAT WOULD HAVE HAPPENED HAD THE DECELERATION BEEN EXTREMELY FAST FROM 70MPH AND OUR CRUISE CONTROL DISENGAGED AND THE BRAKING SUDDENLY QUIT! THIS IS VERY DANGEROUS WHEN YOU ARE USED TO A CAR THAT WILL CONTINUE BRAKING ALL THE WAY TO A STOP. I DO CONSIDERABLE RUSH HOUR DRIVING AND AM IN STOP AND GO TRAFFIC CONSTANTLY. OTHER CAR MANUFACTURERS ARE ABLE TO BUILD CARS WITH A CRUISE THAT GOES DOWN TO ZERO. WHY NOT FORD? I WOULD EVEN HOPE THAT A SOFTWARE/FIRMWARE UPDATE COULD MAKE MY CAR CRUISE GO DOWN TO ZERO. THAT WOULD BE SUCH A GREAT SAFETY UPDATE TO OFFER CUSTOMERS. I BELIEVE STANDARDS SHOULD REQUIRE ZERO MPH CAPABILITY FROM ADAPTIVE CRUISE CONTROLS AND WOULD HOPE FORD COULD BE MADE TO FIX THIS RATHER DANGEROUS DEVICE. ANY MANUFACTURER USING SUCH A PARTIAL ADAPTIVE CRUISE SYSTEM SHOULD BE MADE TO NOTE THAT PROMINENTLY ON THE WINDOW STICKER AND IN THE LITERATURE.

Corrective Action:

MY WIFE AND I LEASED A 2018 FORD EXPLORER PLATINUM LAST SATURDAY. WE WANTED TO UPGRADE TO THE LATEST TECHNOLOGY. I FAILED TO ASK SPECIFICALLY IF THE ADAPTIVE CRUISE WENT TO ZERO MPH FOR STOP AND GO TRAFFIC. THE WINDOW STICKER SAID IT HAD "ADAPTIVE CRUISE CONTROL". I HAVE HAD TWO CARS WITH ADAPTIVE CRUISE AND THEY HAVE BOTH WORKED DOWN TO ZERO MPH. DURING OUR FIRST DRIVE USING THE SO-CALLED "ADAPTIVE CRUISE", WE WERE FOLLOWING A CAR ON THE FREEWAY GOING 70MPH. RATHER SUDDENLY, THAT CAR SLOWED. OUR FORD WAS SLOWING DOWN BEAUTIFULLY; YOU COULD FEEL AND SEE THE EFFECTS OF THE AUTOMATIC BRAKING. THEN, SUDDENLY AND WITHOUT NOTICABLE WARNING TO US, THE BRAKING QUIT AND OUR CAR WAS COASTING TOWARDS THE CAR IN FRONT. WE NARROWLY MISSED A LOW SPEED REAR-END COLLISION. I WOULD CALL THIS CRUISE CONTROL A "PARTIAL" ADAPTIVE CRUISE CONTROL. I REALLY FEEL THIS ASPECT OF THE ADAPTIVE CRUISE SHOULD BE MORE PROMINENT IN ALL OF THE LITERATURE AS WELL AS ON THE WINDOW STICKER.. I CANNOT IMAGINE WHAT WOULD HAVE HAPPENED HAD THE DECELERATION BEEN EXTREMELY FAST FROM 70MPH AND OUR CRUISE CONTROL DISENGAGED AND THE BRAKING SUDDENLY QUIT! THIS IS VERY DANGEROUS WHEN YOU ARE USED TO A CAR THAT WILL CONTINUE BRAKING ALL THE WAY TO A STOP. I DO CONSIDERABLE RUSH HOUR DRIVING AND AM IN STOP AND GO TRAFFIC CONSTANTLY. OTHER CAR MANUFACTURERS ARE ABLE TO BUILD CARS WITH A CRUISE THAT GOES DOWN TO ZERO. WHY NOT FORD? I WOULD EVEN HOPE THAT A SOFTWARE/FIRMWARE UPDATE COULD MAKE MY CAR CRUISE GO DOWN TO ZERO. THAT WOULD BE SUCH A GREAT SAFETY UPDATE TO OFFER CUSTOMERS. I BELIEVE STANDARDS SHOULD REQUIRE ZERO MPH CAPABILITY FROM ADAPTIVE CRUISE CONTROLS AND WOULD HOPE FORD COULD BE MADE TO FIX THIS RATHER DANGEROUS DEVICE. ANY MANUFACTURER USING SUCH A PARTIAL ADAPTIVE CRUISE SYSTEM SHOULD BE MADE TO NOTE THAT PROMINENTLY ON THE WINDOW STICKER AND IN THE LITERATURE.

Additional Notes:

MY WIFE AND I LEASED A 2018 FORD EXPLORER PLATINUM LAST SATURDAY. WE WANTED TO UPGRADE TO THE LATEST TECHNOLOGY. I FAILED TO ASK SPECIFICALLY IF THE ADAPTIVE CRUISE WENT TO ZERO MPH FOR STOP AND GO TRAFFIC. THE WINDOW STICKER SAID IT HAD "ADAPTIVE CRUISE CONTROL". I HAVE HAD TWO CARS WITH ADAPTIVE CRUISE AND THEY HAVE BOTH WORKED DOWN TO ZERO MPH. DURING OUR FIRST DRIVE USING THE SO-CALLED "ADAPTIVE CRUISE", WE WERE FOLLOWING A CAR ON THE FREEWAY GOING 70MPH. RATHER SUDDENLY, THAT CAR SLOWED. OUR FORD WAS SLOWING DOWN BEAUTIFULLY; YOU COULD FEEL AND SEE THE EFFECTS OF THE AUTOMATIC BRAKING. THEN, SUDDENLY AND WITHOUT NOTICABLE WARNING TO US, THE BRAKING QUIT AND OUR CAR WAS COASTING TOWARDS THE CAR IN FRONT. WE NARROWLY MISSED A LOW SPEED REAR-END COLLISION. I WOULD CALL THIS CRUISE CONTROL A "PARTIAL" ADAPTIVE CRUISE CONTROL. I REALLY FEEL THIS ASPECT OF THE ADAPTIVE CRUISE SHOULD BE MORE PROMINENT IN ALL OF THE LITERATURE AS WELL AS ON THE WINDOW STICKER.. I CANNOT IMAGINE WHAT WOULD HAVE HAPPENED HAD THE DECELERATION BEEN EXTREMELY FAST FROM 70MPH AND OUR CRUISE CONTROL DISENGAGED AND THE BRAKING SUDDENLY QUIT! THIS IS VERY DANGEROUS WHEN YOU ARE USED TO A CAR THAT WILL CONTINUE BRAKING ALL THE WAY TO A STOP. I DO CONSIDERABLE RUSH HOUR DRIVING AND AM IN STOP AND GO TRAFFIC CONSTANTLY. OTHER CAR MANUFACTURERS ARE ABLE TO BUILD CARS WITH A CRUISE THAT GOES DOWN TO ZERO. WHY NOT FORD? I WOULD EVEN HOPE THAT A SOFTWARE/FIRMWARE UPDATE COULD MAKE MY CAR CRUISE GO DOWN TO ZERO. THAT WOULD BE SUCH A GREAT SAFETY UPDATE TO OFFER CUSTOMERS. I BELIEVE STANDARDS SHOULD REQUIRE ZERO MPH CAPABILITY FROM ADAPTIVE CRUISE CONTROLS AND WOULD HOPE FORD COULD BE MADE TO FIX THIS RATHER DANGEROUS DEVICE. ANY MANUFACTURER USING SUCH A PARTIAL ADAPTIVE CRUISE SYSTEM SHOULD BE MADE TO NOTE THAT PROMINENTLY ON THE WINDOW STICKER AND IN THE LITERATURE.

Manufacturer: FORD
Mfg Campaign: 11081989
Notice Date: Mar 29, 2018
Recall Date: Mar 29, 2018
Ford Motor Company
Campaign: 11080294 Other
Mar 19, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

EVERY TIME I START MY CAR AND TURN ON THE AIR CONDITIONER IT SMELLS LIKE SULFUR IN THE CABIN OF THE CAR. IT IS SO SCARY TO THINK THAT CARBON MONOXIDE MIGHT BE SLEEPING IN THE CAR AND BE LIFE THREATENING TO MY SELF AND MY KIDS AND WIFE. THE REASON I BOUGHT THE THIS CAR IS TO BE SAFE, NOT TO POTENTIALLY BE KILLED! I'M SO DISAPPOINTED AND WISH I KNEW THIS PROBLEM BEFORE I BECAME STUCK WITH THIS DISASTER.

Corrective Action:

EVERY TIME I START MY CAR AND TURN ON THE AIR CONDITIONER IT SMELLS LIKE SULFUR IN THE CABIN OF THE CAR. IT IS SO SCARY TO THINK THAT CARBON MONOXIDE MIGHT BE SLEEPING IN THE CAR AND BE LIFE THREATENING TO MY SELF AND MY KIDS AND WIFE. THE REASON I BOUGHT THE THIS CAR IS TO BE SAFE, NOT TO POTENTIALLY BE KILLED! I'M SO DISAPPOINTED AND WISH I KNEW THIS PROBLEM BEFORE I BECAME STUCK WITH THIS DISASTER.

Additional Notes:

EVERY TIME I START MY CAR AND TURN ON THE AIR CONDITIONER IT SMELLS LIKE SULFUR IN THE CABIN OF THE CAR. IT IS SO SCARY TO THINK THAT CARBON MONOXIDE MIGHT BE SLEEPING IN THE CAR AND BE LIFE THREATENING TO MY SELF AND MY KIDS AND WIFE. THE REASON I BOUGHT THE THIS CAR IS TO BE SAFE, NOT TO POTENTIALLY BE KILLED! I'M SO DISAPPOINTED AND WISH I KNEW THIS PROBLEM BEFORE I BECAME STUCK WITH THIS DISASTER.

Manufacturer: FORD
Mfg Campaign: 11080294
Notice Date: Mar 19, 2018
Recall Date: Mar 19, 2018
Ford Motor Company
Campaign: 11078974 Other
Mar 13, 2018
Defect Description:

STRUCTURE:BODY

Potential Consequences:

CRACK ON WINDSHIELD BY BODY AT TOP, NO SCRATCH ABOVE ON PAINT, STRATCH STARTED SMALL AND IS GROWING

Corrective Action:

CRACK ON WINDSHIELD BY BODY AT TOP, NO SCRATCH ABOVE ON PAINT, STRATCH STARTED SMALL AND IS GROWING

Additional Notes:

CRACK ON WINDSHIELD BY BODY AT TOP, NO SCRATCH ABOVE ON PAINT, STRATCH STARTED SMALL AND IS GROWING

Manufacturer: FORD
Mfg Campaign: 11078974
Notice Date: Mar 13, 2018
Recall Date: Mar 13, 2018
Ford Motor Company
Campaign: 11075122 Other
Feb 26, 2018
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

THE INTEGRATED BLIND SPOT MIRROR ON BOTH THE DRIVER SIDE AND PASSENGER SIDE IS MOUNTED AT THE WRONG ANGLE. IT DOES NOT SHOW THE BLIND SPOT OF THE CAR. YOU CAN NOT SEE ANY PORTION OF LOW PROFILE CARS IN THE BLIND SPOT MIRROR AND YOU CAN NOT SEE THE HEADLIGHTS OF MOST VEHICLES AT NIGHT. IT DOES SHOW THE VERY TOP OF TALLER CARS (SUVS/TRUCKS/VANS). I HAVE PHOTOS TAKEN WHILE DRIVING OF CARS THAT ARE IN THE BLIND SPOT. AS YOU CAN SEE IN THE PHOTOS, YOU CAN SEE ONLY THE VERY TOP OF THE VAN AND ALMOST NONE OF THE STANDARD CAR. AT NIGHT, THE ROOF OF THE CAR IS NOT AS HELPFUL TO SEE AS THE HEADLIGHTS. I CHECKED ANOTHER 2018 EXPLORER AT THE DEALERSHIP AND IT HAD THE SAME VIEW IN THE BLIND SPOT MIRROR. THE FORD SERVICE TECHNICIAN AGREED THAT THE VIEW ON THE 2018 EXPLORER WAS DIFFERENT FROM THE VIEW ON HIS PERSONAL 2016 FORD FUSION. HOWEVER, SINCE ALL OF THE 2018 EXPLORERS HAD THE SAME VIEW, IT COULD NOT BE FIXED. OLDER MODELS APPEAR TO HAVE BLIND SPOT MIRRORS THAT ARE CORRECTLY POSITIONED. 2014 FORD EXPLORER, 2015 FORD TRANSIT, AND 2016 FORD FUSION ALL HAD CORRECTLY POSITIONED BLIND SPOT MIRRORS. I CAME VERY CLOSE TO SIDE SWIPING A CAR AT NIGHT ON THE HIGHWAY ON THE DAY I PURCHASED THE EXPLORER. AS I WAS RELYING ON THE BLIND SPOT MIRRORS AND NO PORTION OF THE CAR COULD BE SEEN. THANKFULLY, A HORN SAVED US BOTH.

Corrective Action:

THE INTEGRATED BLIND SPOT MIRROR ON BOTH THE DRIVER SIDE AND PASSENGER SIDE IS MOUNTED AT THE WRONG ANGLE. IT DOES NOT SHOW THE BLIND SPOT OF THE CAR. YOU CAN NOT SEE ANY PORTION OF LOW PROFILE CARS IN THE BLIND SPOT MIRROR AND YOU CAN NOT SEE THE HEADLIGHTS OF MOST VEHICLES AT NIGHT. IT DOES SHOW THE VERY TOP OF TALLER CARS (SUVS/TRUCKS/VANS). I HAVE PHOTOS TAKEN WHILE DRIVING OF CARS THAT ARE IN THE BLIND SPOT. AS YOU CAN SEE IN THE PHOTOS, YOU CAN SEE ONLY THE VERY TOP OF THE VAN AND ALMOST NONE OF THE STANDARD CAR. AT NIGHT, THE ROOF OF THE CAR IS NOT AS HELPFUL TO SEE AS THE HEADLIGHTS. I CHECKED ANOTHER 2018 EXPLORER AT THE DEALERSHIP AND IT HAD THE SAME VIEW IN THE BLIND SPOT MIRROR. THE FORD SERVICE TECHNICIAN AGREED THAT THE VIEW ON THE 2018 EXPLORER WAS DIFFERENT FROM THE VIEW ON HIS PERSONAL 2016 FORD FUSION. HOWEVER, SINCE ALL OF THE 2018 EXPLORERS HAD THE SAME VIEW, IT COULD NOT BE FIXED. OLDER MODELS APPEAR TO HAVE BLIND SPOT MIRRORS THAT ARE CORRECTLY POSITIONED. 2014 FORD EXPLORER, 2015 FORD TRANSIT, AND 2016 FORD FUSION ALL HAD CORRECTLY POSITIONED BLIND SPOT MIRRORS. I CAME VERY CLOSE TO SIDE SWIPING A CAR AT NIGHT ON THE HIGHWAY ON THE DAY I PURCHASED THE EXPLORER. AS I WAS RELYING ON THE BLIND SPOT MIRRORS AND NO PORTION OF THE CAR COULD BE SEEN. THANKFULLY, A HORN SAVED US BOTH.

Additional Notes:

THE INTEGRATED BLIND SPOT MIRROR ON BOTH THE DRIVER SIDE AND PASSENGER SIDE IS MOUNTED AT THE WRONG ANGLE. IT DOES NOT SHOW THE BLIND SPOT OF THE CAR. YOU CAN NOT SEE ANY PORTION OF LOW PROFILE CARS IN THE BLIND SPOT MIRROR AND YOU CAN NOT SEE THE HEADLIGHTS OF MOST VEHICLES AT NIGHT. IT DOES SHOW THE VERY TOP OF TALLER CARS (SUVS/TRUCKS/VANS). I HAVE PHOTOS TAKEN WHILE DRIVING OF CARS THAT ARE IN THE BLIND SPOT. AS YOU CAN SEE IN THE PHOTOS, YOU CAN SEE ONLY THE VERY TOP OF THE VAN AND ALMOST NONE OF THE STANDARD CAR. AT NIGHT, THE ROOF OF THE CAR IS NOT AS HELPFUL TO SEE AS THE HEADLIGHTS. I CHECKED ANOTHER 2018 EXPLORER AT THE DEALERSHIP AND IT HAD THE SAME VIEW IN THE BLIND SPOT MIRROR. THE FORD SERVICE TECHNICIAN AGREED THAT THE VIEW ON THE 2018 EXPLORER WAS DIFFERENT FROM THE VIEW ON HIS PERSONAL 2016 FORD FUSION. HOWEVER, SINCE ALL OF THE 2018 EXPLORERS HAD THE SAME VIEW, IT COULD NOT BE FIXED. OLDER MODELS APPEAR TO HAVE BLIND SPOT MIRRORS THAT ARE CORRECTLY POSITIONED. 2014 FORD EXPLORER, 2015 FORD TRANSIT, AND 2016 FORD FUSION ALL HAD CORRECTLY POSITIONED BLIND SPOT MIRRORS. I CAME VERY CLOSE TO SIDE SWIPING A CAR AT NIGHT ON THE HIGHWAY ON THE DAY I PURCHASED THE EXPLORER. AS I WAS RELYING ON THE BLIND SPOT MIRRORS AND NO PORTION OF THE CAR COULD BE SEEN. THANKFULLY, A HORN SAVED US BOTH.

Manufacturer: FORD
Mfg Campaign: 11075122
Notice Date: Feb 26, 2018
Recall Date: Feb 26, 2018
Ford Motor Company
Campaign: 11075153 Other
Feb 26, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

FULL ACCESSORY POWER ACTIVE, NEXT VEHICLE SHUT OFF TO SAVE ENERGY THIS HAPPEN FIRST TIME ON DECEMBER 23,2017 ON DECEMBER 24, 2017 HAD TO HAVE IT JUMP, ON DECEMBER 25, 2017 WOULD NOT START AT ALL, DECEMBER 26, 2017 TOWED TO CLASSIC FORD THE STATED BATTERY WAS BAD REPLACE IT UNTIL FEBRUARY 14, 2018 THE SAME STATED AGAIN ON FEBRUARY 15, 2018 THREE TIMES I GOT THE SAME MESSAGE ON THE THIRD ONE A WRENCH CAME ON THE SCREEN THE DEALER CLASSIC FORD HAS HAD WITH NO RESOLVE IN SITE I CONTACTED FORD CUSTOMER SERVICE A CASE NO CAS-14137401 HAVE A COMPLAINT MADE A REPRESENTATIVE NAME ANNETTE CALL ME TWICE LETTING ME KNOW THAT FORD HAS NO REPLACEMENT OR EXCHANGE POLICY BEING THAT THE DEALER DOES NOT KNOW WHAT'S WRONG THEY SHOULD CANCEL THE LEASE AND LEASE ME ANOTHER VEHICLE IN GOOD FAITH THE FIRST TIME I HAD IT JUMP START I WAS LEAVING CHURCH, THE 26TH WAS TOWED FROM MY HOME, IN FEBRUARY THE FIRST TIME LEAVING THE FITNESS CENTER, SAME DAY IN DRIVEWAY, LAST IN PARKING LOT FROM THERE TO DEALER.

Corrective Action:

FULL ACCESSORY POWER ACTIVE, NEXT VEHICLE SHUT OFF TO SAVE ENERGY THIS HAPPEN FIRST TIME ON DECEMBER 23,2017 ON DECEMBER 24, 2017 HAD TO HAVE IT JUMP, ON DECEMBER 25, 2017 WOULD NOT START AT ALL, DECEMBER 26, 2017 TOWED TO CLASSIC FORD THE STATED BATTERY WAS BAD REPLACE IT UNTIL FEBRUARY 14, 2018 THE SAME STATED AGAIN ON FEBRUARY 15, 2018 THREE TIMES I GOT THE SAME MESSAGE ON THE THIRD ONE A WRENCH CAME ON THE SCREEN THE DEALER CLASSIC FORD HAS HAD WITH NO RESOLVE IN SITE I CONTACTED FORD CUSTOMER SERVICE A CASE NO CAS-14137401 HAVE A COMPLAINT MADE A REPRESENTATIVE NAME ANNETTE CALL ME TWICE LETTING ME KNOW THAT FORD HAS NO REPLACEMENT OR EXCHANGE POLICY BEING THAT THE DEALER DOES NOT KNOW WHAT'S WRONG THEY SHOULD CANCEL THE LEASE AND LEASE ME ANOTHER VEHICLE IN GOOD FAITH THE FIRST TIME I HAD IT JUMP START I WAS LEAVING CHURCH, THE 26TH WAS TOWED FROM MY HOME, IN FEBRUARY THE FIRST TIME LEAVING THE FITNESS CENTER, SAME DAY IN DRIVEWAY, LAST IN PARKING LOT FROM THERE TO DEALER.

Additional Notes:

FULL ACCESSORY POWER ACTIVE, NEXT VEHICLE SHUT OFF TO SAVE ENERGY THIS HAPPEN FIRST TIME ON DECEMBER 23,2017 ON DECEMBER 24, 2017 HAD TO HAVE IT JUMP, ON DECEMBER 25, 2017 WOULD NOT START AT ALL, DECEMBER 26, 2017 TOWED TO CLASSIC FORD THE STATED BATTERY WAS BAD REPLACE IT UNTIL FEBRUARY 14, 2018 THE SAME STATED AGAIN ON FEBRUARY 15, 2018 THREE TIMES I GOT THE SAME MESSAGE ON THE THIRD ONE A WRENCH CAME ON THE SCREEN THE DEALER CLASSIC FORD HAS HAD WITH NO RESOLVE IN SITE I CONTACTED FORD CUSTOMER SERVICE A CASE NO CAS-14137401 HAVE A COMPLAINT MADE A REPRESENTATIVE NAME ANNETTE CALL ME TWICE LETTING ME KNOW THAT FORD HAS NO REPLACEMENT OR EXCHANGE POLICY BEING THAT THE DEALER DOES NOT KNOW WHAT'S WRONG THEY SHOULD CANCEL THE LEASE AND LEASE ME ANOTHER VEHICLE IN GOOD FAITH THE FIRST TIME I HAD IT JUMP START I WAS LEAVING CHURCH, THE 26TH WAS TOWED FROM MY HOME, IN FEBRUARY THE FIRST TIME LEAVING THE FITNESS CENTER, SAME DAY IN DRIVEWAY, LAST IN PARKING LOT FROM THERE TO DEALER.

Manufacturer: FORD
Mfg Campaign: 11075153
Notice Date: Feb 26, 2018
Recall Date: Feb 26, 2018
Ford Motor Company
Campaign: 11073066 Other
Feb 15, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

GO TO FORDEXPLORERNIGHTMARE.COM, READ THE 2 KEY DOCUMENTS, OTHER STORIES AND SHARE YOUR STORY. CARBON MONOXIDE POISONING FROM THESE VEHICLES.

Corrective Action:

GO TO FORDEXPLORERNIGHTMARE.COM, READ THE 2 KEY DOCUMENTS, OTHER STORIES AND SHARE YOUR STORY. CARBON MONOXIDE POISONING FROM THESE VEHICLES.

Additional Notes:

GO TO FORDEXPLORERNIGHTMARE.COM, READ THE 2 KEY DOCUMENTS, OTHER STORIES AND SHARE YOUR STORY. CARBON MONOXIDE POISONING FROM THESE VEHICLES.

Manufacturer: FORD
Mfg Campaign: 11073066
Notice Date: Feb 15, 2018
Recall Date: Feb 15, 2018
Ford Motor Company
Campaign: 11072324 Other
Feb 12, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THE CAR INTERMITTENTLY WREAKS OF GAS FUMES (NOT CARBON MONOXIDE) ON THE INSIDE OF THE CARE. THIS PRIMARILY HAPPENS BETWEEN 1/4 TO TO A FULL GAS TANK. THE SMELL ALWAYS OCCURS AFTER A GAS FILL UP. THE GAS TANK IS NEVER OVERFILLED. IT ALSO HAPPENS WHEN TAKING A SHARP TURN AFTER A STOP SIGN/LIGHT, AND WHEN BRAKING SWIFTLY. LIVING IN A NORTHERN CLIMATE, THE GAS SMELL GETS TO BE SO BAD, THAT WINDOWS NEED TO PERIODICALLY BE OPENED IN ORDER TO VENT THE VEHICLE OF GAS SMELL. THIS DOES NOT GO OVER WELL WHEN IT IS ZERO OUTSIDE. WITH OVER 3500 MILES ON THE VEHICLE, THE GAS SMELL SEEMS TO BE OCCURRING MORE FREQUENTLY. IT STARTED TO SMELL ON DAY 1 OF POSSESSION OF THE VEHICLE WITH THE FIRST GAS FILL UP.NOW, THE WHOLE GARAGE SMELLS OF GAS WHEN THE VEHICLE IS PARKED FOR A SHORT AMOUNT OF TIME (2 HOURS). WHEN STARTING THE VEHICLE ON A COLD MORNING PARKED OUTSIDE, WITH ALL BLOWERS RUNNING FULL, THE INTERIOR OF THE CAR WILL WREAK OF GAS AFTER 5 MINUTES. I HAVE AN APPOINTMENT WITH A FORD DEALERSHIP THIS WEEK. THEY SUPPOSEDLY KNOW OF THE PROBLEM. IT DOES APPEAR TO BE DIFFERENT FROM THE CARBON MONOXIDE PROBLEM AS THIS IS GAS FUME SMELLS.

Corrective Action:

THE CAR INTERMITTENTLY WREAKS OF GAS FUMES (NOT CARBON MONOXIDE) ON THE INSIDE OF THE CARE. THIS PRIMARILY HAPPENS BETWEEN 1/4 TO TO A FULL GAS TANK. THE SMELL ALWAYS OCCURS AFTER A GAS FILL UP. THE GAS TANK IS NEVER OVERFILLED. IT ALSO HAPPENS WHEN TAKING A SHARP TURN AFTER A STOP SIGN/LIGHT, AND WHEN BRAKING SWIFTLY. LIVING IN A NORTHERN CLIMATE, THE GAS SMELL GETS TO BE SO BAD, THAT WINDOWS NEED TO PERIODICALLY BE OPENED IN ORDER TO VENT THE VEHICLE OF GAS SMELL. THIS DOES NOT GO OVER WELL WHEN IT IS ZERO OUTSIDE. WITH OVER 3500 MILES ON THE VEHICLE, THE GAS SMELL SEEMS TO BE OCCURRING MORE FREQUENTLY. IT STARTED TO SMELL ON DAY 1 OF POSSESSION OF THE VEHICLE WITH THE FIRST GAS FILL UP.NOW, THE WHOLE GARAGE SMELLS OF GAS WHEN THE VEHICLE IS PARKED FOR A SHORT AMOUNT OF TIME (2 HOURS). WHEN STARTING THE VEHICLE ON A COLD MORNING PARKED OUTSIDE, WITH ALL BLOWERS RUNNING FULL, THE INTERIOR OF THE CAR WILL WREAK OF GAS AFTER 5 MINUTES. I HAVE AN APPOINTMENT WITH A FORD DEALERSHIP THIS WEEK. THEY SUPPOSEDLY KNOW OF THE PROBLEM. IT DOES APPEAR TO BE DIFFERENT FROM THE CARBON MONOXIDE PROBLEM AS THIS IS GAS FUME SMELLS.

Additional Notes:

THE CAR INTERMITTENTLY WREAKS OF GAS FUMES (NOT CARBON MONOXIDE) ON THE INSIDE OF THE CARE. THIS PRIMARILY HAPPENS BETWEEN 1/4 TO TO A FULL GAS TANK. THE SMELL ALWAYS OCCURS AFTER A GAS FILL UP. THE GAS TANK IS NEVER OVERFILLED. IT ALSO HAPPENS WHEN TAKING A SHARP TURN AFTER A STOP SIGN/LIGHT, AND WHEN BRAKING SWIFTLY. LIVING IN A NORTHERN CLIMATE, THE GAS SMELL GETS TO BE SO BAD, THAT WINDOWS NEED TO PERIODICALLY BE OPENED IN ORDER TO VENT THE VEHICLE OF GAS SMELL. THIS DOES NOT GO OVER WELL WHEN IT IS ZERO OUTSIDE. WITH OVER 3500 MILES ON THE VEHICLE, THE GAS SMELL SEEMS TO BE OCCURRING MORE FREQUENTLY. IT STARTED TO SMELL ON DAY 1 OF POSSESSION OF THE VEHICLE WITH THE FIRST GAS FILL UP.NOW, THE WHOLE GARAGE SMELLS OF GAS WHEN THE VEHICLE IS PARKED FOR A SHORT AMOUNT OF TIME (2 HOURS). WHEN STARTING THE VEHICLE ON A COLD MORNING PARKED OUTSIDE, WITH ALL BLOWERS RUNNING FULL, THE INTERIOR OF THE CAR WILL WREAK OF GAS AFTER 5 MINUTES. I HAVE AN APPOINTMENT WITH A FORD DEALERSHIP THIS WEEK. THEY SUPPOSEDLY KNOW OF THE PROBLEM. IT DOES APPEAR TO BE DIFFERENT FROM THE CARBON MONOXIDE PROBLEM AS THIS IS GAS FUME SMELLS.

Manufacturer: FORD
Mfg Campaign: 11072324
Notice Date: Feb 12, 2018
Recall Date: Feb 12, 2018

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