Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.
Corrective Action:
TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.
Additional Notes:
TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.
Mfg Campaign: 11166470
Recall Date: Jan 11, 2019
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.
Corrective Action:
TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.
Additional Notes:
TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.
Mfg Campaign: 11166470
Recall Date: Jan 11, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WATER LEAKING INTO REAR OF VEHICLE AND SITTING IN THE SPARE TIRE WELL WHILE STATIONARY AND MOVING. WATER IS COMING FROM BEHIND PLASTIC PILLAR COVERINGS AND DRIPPING THROUGH BOTTOM ONTO THE CARPET AND INTO THE WELL. ELECTRONICS BEHIND PLASTIC ARE ALSO WET INCLUDING WATER LEAKING THROUGH CIGARRETTE LIGHTER. WATER SITTING HAS CAUSED MOLD ON CARPETED AREAS AND RUST ON SPARE TIRE/JACK. VEHICLE IS LESS THAN A WEEK OLD WITH THE PROBLEM OCCURING WITH LESS THAN 200 MILES ON ODOMETER.
Corrective Action:
WATER LEAKING INTO REAR OF VEHICLE AND SITTING IN THE SPARE TIRE WELL WHILE STATIONARY AND MOVING. WATER IS COMING FROM BEHIND PLASTIC PILLAR COVERINGS AND DRIPPING THROUGH BOTTOM ONTO THE CARPET AND INTO THE WELL. ELECTRONICS BEHIND PLASTIC ARE ALSO WET INCLUDING WATER LEAKING THROUGH CIGARRETTE LIGHTER. WATER SITTING HAS CAUSED MOLD ON CARPETED AREAS AND RUST ON SPARE TIRE/JACK. VEHICLE IS LESS THAN A WEEK OLD WITH THE PROBLEM OCCURING WITH LESS THAN 200 MILES ON ODOMETER.
Additional Notes:
WATER LEAKING INTO REAR OF VEHICLE AND SITTING IN THE SPARE TIRE WELL WHILE STATIONARY AND MOVING. WATER IS COMING FROM BEHIND PLASTIC PILLAR COVERINGS AND DRIPPING THROUGH BOTTOM ONTO THE CARPET AND INTO THE WELL. ELECTRONICS BEHIND PLASTIC ARE ALSO WET INCLUDING WATER LEAKING THROUGH CIGARRETTE LIGHTER. WATER SITTING HAS CAUSED MOLD ON CARPETED AREAS AND RUST ON SPARE TIRE/JACK. VEHICLE IS LESS THAN A WEEK OLD WITH THE PROBLEM OCCURING WITH LESS THAN 200 MILES ON ODOMETER.
Mfg Campaign: 11164339
Recall Date: Jan 1, 2019
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
WHILE TRAVELING THROUGH BALTIMORE FOR APPROXIMATELY 45 MINUTES DURING THE CHRISTMAS HOLIDAY. I WAS SITTING IN THE BACK SEAT OF MY FRIENDS 2018 FORD EXPLORER SPORT. I HAD THE HEATED SEAT SET TO 2. I HAD FALLEN ASLEEP DURING THE TRIP. WHEN I WOKE UP I HAD A SEVERE DISCOMFORT. UPON ARRIVING AT OUR DESTINATION MY FRIEND LOOKED TO SEE WHY I WAS IN SUCH PAIN. ON MY LEFT BUTTOCK WAS A LARGE BURN. I HAVE ENCLOSED A PICTURE OF THE BURN I RECEIVED. THE BURN HAS BLISTERED AND IS NOW AN OPEN WOUND. THIS OCCURRED ON CHRISTMAS EVE. I HAVE BEEN TREATING THE AREA WITH BURN OINTMENT.
Corrective Action:
WHILE TRAVELING THROUGH BALTIMORE FOR APPROXIMATELY 45 MINUTES DURING THE CHRISTMAS HOLIDAY. I WAS SITTING IN THE BACK SEAT OF MY FRIENDS 2018 FORD EXPLORER SPORT. I HAD THE HEATED SEAT SET TO 2. I HAD FALLEN ASLEEP DURING THE TRIP. WHEN I WOKE UP I HAD A SEVERE DISCOMFORT. UPON ARRIVING AT OUR DESTINATION MY FRIEND LOOKED TO SEE WHY I WAS IN SUCH PAIN. ON MY LEFT BUTTOCK WAS A LARGE BURN. I HAVE ENCLOSED A PICTURE OF THE BURN I RECEIVED. THE BURN HAS BLISTERED AND IS NOW AN OPEN WOUND. THIS OCCURRED ON CHRISTMAS EVE. I HAVE BEEN TREATING THE AREA WITH BURN OINTMENT.
Additional Notes:
WHILE TRAVELING THROUGH BALTIMORE FOR APPROXIMATELY 45 MINUTES DURING THE CHRISTMAS HOLIDAY. I WAS SITTING IN THE BACK SEAT OF MY FRIENDS 2018 FORD EXPLORER SPORT. I HAD THE HEATED SEAT SET TO 2. I HAD FALLEN ASLEEP DURING THE TRIP. WHEN I WOKE UP I HAD A SEVERE DISCOMFORT. UPON ARRIVING AT OUR DESTINATION MY FRIEND LOOKED TO SEE WHY I WAS IN SUCH PAIN. ON MY LEFT BUTTOCK WAS A LARGE BURN. I HAVE ENCLOSED A PICTURE OF THE BURN I RECEIVED. THE BURN HAS BLISTERED AND IS NOW AN OPEN WOUND. THIS OCCURRED ON CHRISTMAS EVE. I HAVE BEEN TREATING THE AREA WITH BURN OINTMENT.
Mfg Campaign: 11163734
Recall Date: Dec 27, 2018
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
WHEN TURNING LEAVING A SHOPPING CENTER ON A MAIN ROAD AT ~30 MPH, HEARD LOUD POP SOUND AND CAR IMMEDIATELY STOPPED MOVING. CAR WOULD NOT MOVE AND NEEDED TO BE TOWED. UPON INSPECTION THE LOWER CONTROL ARM BROKE NEXT TO BALL JOINT. CAR CURRENTLY HAS LITTLE OVER 2000 MILES.THE POLICE DID RESPOND TO THE INCIDENT TO ASSIST IN GUIDING TRAFFIC AND SECURING A TOW TRUCK. CURRENTLY THE VEHICLE IS AT THE DEALER WAITING FURTHER ASSESSMENT. IT APPEARS THE CONTROL ARM HAS A WEAK POINT IN THE STRUCTURE. IN REVIEWING INTERNET POST THE ARM APPEARS TO BREAK IN THE SAME PLACE FROM EARLY AND LATE MODEL YEARS OF THE NEW BODY STYLE EXPLORER. THE CAR WAS NEVER TAKEN OFF MAIN ROADS, AND THERE IS NO OTHER DAMAGE TO WHEEL (SHOWN IN PHOTO). I HAVE MAJOR CONCERNS THIS APPEARS TO BE A ISSUE WITH EXPLORER MODELS AND IF ON A HIGHWAY WOULD CAUSE POSSIBLE LOSS OF LIFE. WE ARE LUCKY THAT THE CAR WAS NOT GOING FASTER AND IN TRAFFIC WHEN THIS EVENT HAPPED.
Corrective Action:
WHEN TURNING LEAVING A SHOPPING CENTER ON A MAIN ROAD AT ~30 MPH, HEARD LOUD POP SOUND AND CAR IMMEDIATELY STOPPED MOVING. CAR WOULD NOT MOVE AND NEEDED TO BE TOWED. UPON INSPECTION THE LOWER CONTROL ARM BROKE NEXT TO BALL JOINT. CAR CURRENTLY HAS LITTLE OVER 2000 MILES.THE POLICE DID RESPOND TO THE INCIDENT TO ASSIST IN GUIDING TRAFFIC AND SECURING A TOW TRUCK. CURRENTLY THE VEHICLE IS AT THE DEALER WAITING FURTHER ASSESSMENT. IT APPEARS THE CONTROL ARM HAS A WEAK POINT IN THE STRUCTURE. IN REVIEWING INTERNET POST THE ARM APPEARS TO BREAK IN THE SAME PLACE FROM EARLY AND LATE MODEL YEARS OF THE NEW BODY STYLE EXPLORER. THE CAR WAS NEVER TAKEN OFF MAIN ROADS, AND THERE IS NO OTHER DAMAGE TO WHEEL (SHOWN IN PHOTO). I HAVE MAJOR CONCERNS THIS APPEARS TO BE A ISSUE WITH EXPLORER MODELS AND IF ON A HIGHWAY WOULD CAUSE POSSIBLE LOSS OF LIFE. WE ARE LUCKY THAT THE CAR WAS NOT GOING FASTER AND IN TRAFFIC WHEN THIS EVENT HAPPED.
Additional Notes:
WHEN TURNING LEAVING A SHOPPING CENTER ON A MAIN ROAD AT ~30 MPH, HEARD LOUD POP SOUND AND CAR IMMEDIATELY STOPPED MOVING. CAR WOULD NOT MOVE AND NEEDED TO BE TOWED. UPON INSPECTION THE LOWER CONTROL ARM BROKE NEXT TO BALL JOINT. CAR CURRENTLY HAS LITTLE OVER 2000 MILES.THE POLICE DID RESPOND TO THE INCIDENT TO ASSIST IN GUIDING TRAFFIC AND SECURING A TOW TRUCK. CURRENTLY THE VEHICLE IS AT THE DEALER WAITING FURTHER ASSESSMENT. IT APPEARS THE CONTROL ARM HAS A WEAK POINT IN THE STRUCTURE. IN REVIEWING INTERNET POST THE ARM APPEARS TO BREAK IN THE SAME PLACE FROM EARLY AND LATE MODEL YEARS OF THE NEW BODY STYLE EXPLORER. THE CAR WAS NEVER TAKEN OFF MAIN ROADS, AND THERE IS NO OTHER DAMAGE TO WHEEL (SHOWN IN PHOTO). I HAVE MAJOR CONCERNS THIS APPEARS TO BE A ISSUE WITH EXPLORER MODELS AND IF ON A HIGHWAY WOULD CAUSE POSSIBLE LOSS OF LIFE. WE ARE LUCKY THAT THE CAR WAS NOT GOING FASTER AND IN TRAFFIC WHEN THIS EVENT HAPPED.
Mfg Campaign: 11150447
Recall Date: Nov 9, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
INQUIRING ABOUT NHTSA ID 10144949. FORD HAS KNOWN ABOUT THIS SINCE AUG 2018 (SSM 47499) AND NO ONE AT MY DEALERSHIP, OR FORD CUSTOMER SERVICE, IS INTERESTED IN MAKING ANY CALLS ON MY BEHALF TO SEE WHEN FORD EXPECTS THIS TO BE FIXED.
Corrective Action:
INQUIRING ABOUT NHTSA ID 10144949. FORD HAS KNOWN ABOUT THIS SINCE AUG 2018 (SSM 47499) AND NO ONE AT MY DEALERSHIP, OR FORD CUSTOMER SERVICE, IS INTERESTED IN MAKING ANY CALLS ON MY BEHALF TO SEE WHEN FORD EXPECTS THIS TO BE FIXED.
Additional Notes:
INQUIRING ABOUT NHTSA ID 10144949. FORD HAS KNOWN ABOUT THIS SINCE AUG 2018 (SSM 47499) AND NO ONE AT MY DEALERSHIP, OR FORD CUSTOMER SERVICE, IS INTERESTED IN MAKING ANY CALLS ON MY BEHALF TO SEE WHEN FORD EXPECTS THIS TO BE FIXED.
Mfg Campaign: 11144861
Recall Date: Nov 2, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST FUMES ENTERING THE VEHICLE. FORD ENGINEER INSPECTED AND FOUND 3PPM ENTERING CABIN IN LESS THAN AN HOUR. FORD STATES THIS IS NORMAL. OVER 3 HOURS IN THE CAR CAUSES PHYSICAL ILLNESS, FORD DENYING ANY RESPONSIBILITY. VEHICLE IN MOTION ON HIGHWAY OVER 40MPH. FORD ENGINEERING REPORT WILL BE AVAILABLE TO ME WITHIN THE NEXT 48 HOURS. CAUSED PHYSICAL ILLNESS, DIZZINESS AND VOMITING.
Corrective Action:
EXHAUST FUMES ENTERING THE VEHICLE. FORD ENGINEER INSPECTED AND FOUND 3PPM ENTERING CABIN IN LESS THAN AN HOUR. FORD STATES THIS IS NORMAL. OVER 3 HOURS IN THE CAR CAUSES PHYSICAL ILLNESS, FORD DENYING ANY RESPONSIBILITY. VEHICLE IN MOTION ON HIGHWAY OVER 40MPH. FORD ENGINEERING REPORT WILL BE AVAILABLE TO ME WITHIN THE NEXT 48 HOURS. CAUSED PHYSICAL ILLNESS, DIZZINESS AND VOMITING.
Additional Notes:
EXHAUST FUMES ENTERING THE VEHICLE. FORD ENGINEER INSPECTED AND FOUND 3PPM ENTERING CABIN IN LESS THAN AN HOUR. FORD STATES THIS IS NORMAL. OVER 3 HOURS IN THE CAR CAUSES PHYSICAL ILLNESS, FORD DENYING ANY RESPONSIBILITY. VEHICLE IN MOTION ON HIGHWAY OVER 40MPH. FORD ENGINEERING REPORT WILL BE AVAILABLE TO ME WITHIN THE NEXT 48 HOURS. CAUSED PHYSICAL ILLNESS, DIZZINESS AND VOMITING.
Mfg Campaign: 11142733
Recall Date: Oct 25, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.
Corrective Action:
I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.
Additional Notes:
I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.
Mfg Campaign: 11139860
Recall Date: Oct 11, 2018
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.
Corrective Action:
I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.
Additional Notes:
I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.
Mfg Campaign: 11139860
Recall Date: Oct 11, 2018
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.
Corrective Action:
I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.
Additional Notes:
I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.
Mfg Campaign: 11139860
Recall Date: Oct 11, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND AN EXHAUST ODOR IMMEDIATELY ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO BILL FICK FORD (737 N FWY SERVICE ROAD, HUNTSVILLE, TX 77340) WHERE THE FAILURE WAS DUPLICATED, BUT THERE WAS NO REMEDY AVAILABLE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED EVER SINCE THE VEHICLE WAS PURCHASED APPROXIMATELY SIX MONTHS AGO. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: CAS-16021870 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,100.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND AN EXHAUST ODOR IMMEDIATELY ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO BILL FICK FORD (737 N FWY SERVICE ROAD, HUNTSVILLE, TX 77340) WHERE THE FAILURE WAS DUPLICATED, BUT THERE WAS NO REMEDY AVAILABLE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED EVER SINCE THE VEHICLE WAS PURCHASED APPROXIMATELY SIX MONTHS AGO. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: CAS-16021870 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,100.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND AN EXHAUST ODOR IMMEDIATELY ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO BILL FICK FORD (737 N FWY SERVICE ROAD, HUNTSVILLE, TX 77340) WHERE THE FAILURE WAS DUPLICATED, BUT THERE WAS NO REMEDY AVAILABLE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED EVER SINCE THE VEHICLE WAS PURCHASED APPROXIMATELY SIX MONTHS AGO. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: CAS-16021870 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,100.
Mfg Campaign: 11139422
Recall Date: Oct 10, 2018
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT ATTEMPTED TO ACCELERATE TO PASS ANOTHER VEHICLE AND NOTICED AN ABNORMAL ODOR COMING FROM THE AIR CONDITIONING VENTS. THE ODOR SMELLED SIMILAR TO BURNING FUEL. THE VEHICLE WAS TAKEN TO COURTESY FORD (LOCATED AT 1107 BRASHEAR AVE, MORGAN CITY, LA 70380, (985) 492-7260) WHERE IT WAS DIAGNOSED THAT THE ODOR EMITTED FROM THE COATING ON THE EXHAUST SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A SMOKE TEST WAS ALSO PERFORMED ON THE VEHICLE. A REPAIR WAS MADE INSIDE THE DRIVER'S SIDE WHEEL WELL. THE CONTACT TEST DROVE TWO SEPARATE 2018 FORD EXPLORERS AND EXPERIENCED THE SAME ODOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT ATTEMPTED TO ACCELERATE TO PASS ANOTHER VEHICLE AND NOTICED AN ABNORMAL ODOR COMING FROM THE AIR CONDITIONING VENTS. THE ODOR SMELLED SIMILAR TO BURNING FUEL. THE VEHICLE WAS TAKEN TO COURTESY FORD (LOCATED AT 1107 BRASHEAR AVE, MORGAN CITY, LA 70380, (985) 492-7260) WHERE IT WAS DIAGNOSED THAT THE ODOR EMITTED FROM THE COATING ON THE EXHAUST SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A SMOKE TEST WAS ALSO PERFORMED ON THE VEHICLE. A REPAIR WAS MADE INSIDE THE DRIVER'S SIDE WHEEL WELL. THE CONTACT TEST DROVE TWO SEPARATE 2018 FORD EXPLORERS AND EXPERIENCED THE SAME ODOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT ATTEMPTED TO ACCELERATE TO PASS ANOTHER VEHICLE AND NOTICED AN ABNORMAL ODOR COMING FROM THE AIR CONDITIONING VENTS. THE ODOR SMELLED SIMILAR TO BURNING FUEL. THE VEHICLE WAS TAKEN TO COURTESY FORD (LOCATED AT 1107 BRASHEAR AVE, MORGAN CITY, LA 70380, (985) 492-7260) WHERE IT WAS DIAGNOSED THAT THE ODOR EMITTED FROM THE COATING ON THE EXHAUST SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A SMOKE TEST WAS ALSO PERFORMED ON THE VEHICLE. A REPAIR WAS MADE INSIDE THE DRIVER'S SIDE WHEEL WELL. THE CONTACT TEST DROVE TWO SEPARATE 2018 FORD EXPLORERS AND EXPERIENCED THE SAME ODOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11133132
Recall Date: Oct 3, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VERY STRONG EXHAUST ODOR FILLS CABIN WHEN AC SYSTEM IS ON AND ON RE CIRCULATE. I HAVE HAD 4 EXPLORES OF THIS GENERATION. THE XLT 3.5 LTR V6 ENGINE IS REALLY BAD. THE ECO BOOST 3.5 V6 DOES NOT SEEM TO HAVE IT AS BAD BUT YOU CAN STILL NOTICE IT FROM TIME TO TIME. THIS NEW 2018 I HAVE IS AWFUL. IT'S ALWAS PRESENT ANYTIME YOU ACCELERATE ABOVE 2500 RPM FOR A FEW SECONDS, SUCH AS ENTERING A HIGHWAY OR DRIVING UP HILL. IT'S NAUSEATING. FORD DEALERSHIP SAYS IT COMPLETED A RECALL FOR A SIMILAR ISSUE WHICH DID NOT FIX THIS PROBLEM. I THINK THIS NEEDS TO BE ELEVATED. IT WAS SO BAD TODAY WHILE DRIVING HOME FROM MY DRILL WEEKEND THAT I HAD TO PERIODICALLY ROLL MY WINDOW DOWN TO AIR OUT THE CABIN. IT IS ALSO NOTICEABLE AT CRUZING SPEEDS ON THE HIGHWAY AT 60MPH. AFTER MY 70 MINUTE DRIVE HOME, I COULD LITERALLY TASE IT AND FEEL IT IN MY LUNGS. I'M GOING TO CALL THE DEALERSHIP AND BRING IT TO THEIR ATTENTION... AGAIN.
Corrective Action:
VERY STRONG EXHAUST ODOR FILLS CABIN WHEN AC SYSTEM IS ON AND ON RE CIRCULATE. I HAVE HAD 4 EXPLORES OF THIS GENERATION. THE XLT 3.5 LTR V6 ENGINE IS REALLY BAD. THE ECO BOOST 3.5 V6 DOES NOT SEEM TO HAVE IT AS BAD BUT YOU CAN STILL NOTICE IT FROM TIME TO TIME. THIS NEW 2018 I HAVE IS AWFUL. IT'S ALWAS PRESENT ANYTIME YOU ACCELERATE ABOVE 2500 RPM FOR A FEW SECONDS, SUCH AS ENTERING A HIGHWAY OR DRIVING UP HILL. IT'S NAUSEATING. FORD DEALERSHIP SAYS IT COMPLETED A RECALL FOR A SIMILAR ISSUE WHICH DID NOT FIX THIS PROBLEM. I THINK THIS NEEDS TO BE ELEVATED. IT WAS SO BAD TODAY WHILE DRIVING HOME FROM MY DRILL WEEKEND THAT I HAD TO PERIODICALLY ROLL MY WINDOW DOWN TO AIR OUT THE CABIN. IT IS ALSO NOTICEABLE AT CRUZING SPEEDS ON THE HIGHWAY AT 60MPH. AFTER MY 70 MINUTE DRIVE HOME, I COULD LITERALLY TASE IT AND FEEL IT IN MY LUNGS. I'M GOING TO CALL THE DEALERSHIP AND BRING IT TO THEIR ATTENTION... AGAIN.
Additional Notes:
VERY STRONG EXHAUST ODOR FILLS CABIN WHEN AC SYSTEM IS ON AND ON RE CIRCULATE. I HAVE HAD 4 EXPLORES OF THIS GENERATION. THE XLT 3.5 LTR V6 ENGINE IS REALLY BAD. THE ECO BOOST 3.5 V6 DOES NOT SEEM TO HAVE IT AS BAD BUT YOU CAN STILL NOTICE IT FROM TIME TO TIME. THIS NEW 2018 I HAVE IS AWFUL. IT'S ALWAS PRESENT ANYTIME YOU ACCELERATE ABOVE 2500 RPM FOR A FEW SECONDS, SUCH AS ENTERING A HIGHWAY OR DRIVING UP HILL. IT'S NAUSEATING. FORD DEALERSHIP SAYS IT COMPLETED A RECALL FOR A SIMILAR ISSUE WHICH DID NOT FIX THIS PROBLEM. I THINK THIS NEEDS TO BE ELEVATED. IT WAS SO BAD TODAY WHILE DRIVING HOME FROM MY DRILL WEEKEND THAT I HAD TO PERIODICALLY ROLL MY WINDOW DOWN TO AIR OUT THE CABIN. IT IS ALSO NOTICEABLE AT CRUZING SPEEDS ON THE HIGHWAY AT 60MPH. AFTER MY 70 MINUTE DRIVE HOME, I COULD LITERALLY TASE IT AND FEEL IT IN MY LUNGS. I'M GOING TO CALL THE DEALERSHIP AND BRING IT TO THEIR ATTENTION... AGAIN.
Mfg Campaign: 11128370
Recall Date: Sep 9, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2016 EXPLORER HAS 74,000 MILES AND THE RPM NEEDLE IS STICKING. HAD IT EVALUATED AND FOUND TRANSMISSION NEUTRAL OUT ON A 2/3 SHIFT AND A 4/5 SHIFT. FLUID LEVEL IS CORRECT, THIS IS DUE TO EXCESSIVE CLEARANCE IN THE DIRECT CLUTCH. THE FORD DEALERSHIP RECOMMEND OVERHAUL OR REPLACEMENT. REPLACEMENT IS ON BACK ORDER AND WOULD TAKE SEVERAL MONTHS TO GET. I CALLED THE FORD CUSTOMER SERVICE AND GOT A CASE #CAS15675568. HAVE REACHED OUT TO THE DEALER SHIP AND THEY ARE DISCUSSING AND IT HAS NOW BEEN 48 HRS. WHAT IS DIFFICULT ABOUT MAKING A DECISION AND CONTACTING ME. I'M INCLINED TO BELIEVE THAT THERE ARE A LOT OF 2016 WITH THIS SAME ISSUE BECAUSE OF THE BACK ORDER. IT SHOULD PROBABLY BE A RECALL ISSUE?
Corrective Action:
MY 2016 EXPLORER HAS 74,000 MILES AND THE RPM NEEDLE IS STICKING. HAD IT EVALUATED AND FOUND TRANSMISSION NEUTRAL OUT ON A 2/3 SHIFT AND A 4/5 SHIFT. FLUID LEVEL IS CORRECT, THIS IS DUE TO EXCESSIVE CLEARANCE IN THE DIRECT CLUTCH. THE FORD DEALERSHIP RECOMMEND OVERHAUL OR REPLACEMENT. REPLACEMENT IS ON BACK ORDER AND WOULD TAKE SEVERAL MONTHS TO GET. I CALLED THE FORD CUSTOMER SERVICE AND GOT A CASE #CAS15675568. HAVE REACHED OUT TO THE DEALER SHIP AND THEY ARE DISCUSSING AND IT HAS NOW BEEN 48 HRS. WHAT IS DIFFICULT ABOUT MAKING A DECISION AND CONTACTING ME. I'M INCLINED TO BELIEVE THAT THERE ARE A LOT OF 2016 WITH THIS SAME ISSUE BECAUSE OF THE BACK ORDER. IT SHOULD PROBABLY BE A RECALL ISSUE?
Additional Notes:
MY 2016 EXPLORER HAS 74,000 MILES AND THE RPM NEEDLE IS STICKING. HAD IT EVALUATED AND FOUND TRANSMISSION NEUTRAL OUT ON A 2/3 SHIFT AND A 4/5 SHIFT. FLUID LEVEL IS CORRECT, THIS IS DUE TO EXCESSIVE CLEARANCE IN THE DIRECT CLUTCH. THE FORD DEALERSHIP RECOMMEND OVERHAUL OR REPLACEMENT. REPLACEMENT IS ON BACK ORDER AND WOULD TAKE SEVERAL MONTHS TO GET. I CALLED THE FORD CUSTOMER SERVICE AND GOT A CASE #CAS15675568. HAVE REACHED OUT TO THE DEALER SHIP AND THEY ARE DISCUSSING AND IT HAS NOW BEEN 48 HRS. WHAT IS DIFFICULT ABOUT MAKING A DECISION AND CONTACTING ME. I'M INCLINED TO BELIEVE THAT THERE ARE A LOT OF 2016 WITH THIS SAME ISSUE BECAUSE OF THE BACK ORDER. IT SHOULD PROBABLY BE A RECALL ISSUE?
Mfg Campaign: 11127949
Recall Date: Sep 6, 2018
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ACCELERATING, EXHAUST FUMES EMERGED AND CAUSED A STRONG ODOR. THE VEHICLE WAS TAKEN TO LAMOUREUX FORD (366 E MAIN ST, EAST BROOKFIELD, MA 01515) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,100. *TT UPDATED 10/17/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ACCELERATING, EXHAUST FUMES EMERGED AND CAUSED A STRONG ODOR. THE VEHICLE WAS TAKEN TO LAMOUREUX FORD (366 E MAIN ST, EAST BROOKFIELD, MA 01515) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,100. *TT UPDATED 10/17/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ACCELERATING, EXHAUST FUMES EMERGED AND CAUSED A STRONG ODOR. THE VEHICLE WAS TAKEN TO LAMOUREUX FORD (366 E MAIN ST, EAST BROOKFIELD, MA 01515) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,100. *TT UPDATED 10/17/18*JB
Mfg Campaign: 11123460
Recall Date: Aug 30, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
TL* THE CONTACT OWNED A 2018 FORD EXPLORER. WHILE THE CONTACT WAS STOPPED AT A TRAFFIC LIGHT, SHE WAS INFORMED BY A PASSING MOTORIST THAT HER VEHICLE WAS ON FIRE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE SAFELY BEFORE IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED. STATE FARM AUTO INSURANCE COMPLETED A FIRE ASSESSMENT AND STATED THAT THE FIRE WAS CAUSED BY A FAILURE WITH THE BRAKE LINES. HINES PARK FORD INC (LOCATED AT 56558 PONTIAC TRAIL, NEW HUDSON, MI 48165, (888) 482-7660) AND THE MANUFACTURER WERE NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 982.
Corrective Action:
TL* THE CONTACT OWNED A 2018 FORD EXPLORER. WHILE THE CONTACT WAS STOPPED AT A TRAFFIC LIGHT, SHE WAS INFORMED BY A PASSING MOTORIST THAT HER VEHICLE WAS ON FIRE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE SAFELY BEFORE IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED. STATE FARM AUTO INSURANCE COMPLETED A FIRE ASSESSMENT AND STATED THAT THE FIRE WAS CAUSED BY A FAILURE WITH THE BRAKE LINES. HINES PARK FORD INC (LOCATED AT 56558 PONTIAC TRAIL, NEW HUDSON, MI 48165, (888) 482-7660) AND THE MANUFACTURER WERE NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 982.
Additional Notes:
TL* THE CONTACT OWNED A 2018 FORD EXPLORER. WHILE THE CONTACT WAS STOPPED AT A TRAFFIC LIGHT, SHE WAS INFORMED BY A PASSING MOTORIST THAT HER VEHICLE WAS ON FIRE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE SAFELY BEFORE IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED. STATE FARM AUTO INSURANCE COMPLETED A FIRE ASSESSMENT AND STATED THAT THE FIRE WAS CAUSED BY A FAILURE WITH THE BRAKE LINES. HINES PARK FORD INC (LOCATED AT 56558 PONTIAC TRAIL, NEW HUDSON, MI 48165, (888) 482-7660) AND THE MANUFACTURER WERE NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 982.
Mfg Campaign: 11123513
Recall Date: Aug 30, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I TRADED IN MY 2014 FORD EXPLORER BECAUSE THEY COULD NOT FIX THE EXHAUST SMELL ENTERING THE CABIN WHEN EXCELLERATING OR CLIMBING HILLS. IT CAUSES CARBON MONOXIDE TO ENTER THE CABIN WHICH CAN MAKE YOU SICK OR LIGHTHEADED . THIS OCCURS WHEN THE INTERIOR VENT BUTTON IS USED THE CIRCULATE THE AIR IN THE CABIN. WELL MY 2028 STILL HAS THE SAME PROBLEM. THERE WAS A LAWSUIT IN FLORIDA OVER THIS ISSUE. APPARENTLY IT IS A DESIGN FLAW IN ALL THE LATE MODEL EXPLORERS. IT HAPPENS EVERY TIME. SOMETIMES IT IS VERY HEAVY.
Corrective Action:
I TRADED IN MY 2014 FORD EXPLORER BECAUSE THEY COULD NOT FIX THE EXHAUST SMELL ENTERING THE CABIN WHEN EXCELLERATING OR CLIMBING HILLS. IT CAUSES CARBON MONOXIDE TO ENTER THE CABIN WHICH CAN MAKE YOU SICK OR LIGHTHEADED . THIS OCCURS WHEN THE INTERIOR VENT BUTTON IS USED THE CIRCULATE THE AIR IN THE CABIN. WELL MY 2028 STILL HAS THE SAME PROBLEM. THERE WAS A LAWSUIT IN FLORIDA OVER THIS ISSUE. APPARENTLY IT IS A DESIGN FLAW IN ALL THE LATE MODEL EXPLORERS. IT HAPPENS EVERY TIME. SOMETIMES IT IS VERY HEAVY.
Additional Notes:
I TRADED IN MY 2014 FORD EXPLORER BECAUSE THEY COULD NOT FIX THE EXHAUST SMELL ENTERING THE CABIN WHEN EXCELLERATING OR CLIMBING HILLS. IT CAUSES CARBON MONOXIDE TO ENTER THE CABIN WHICH CAN MAKE YOU SICK OR LIGHTHEADED . THIS OCCURS WHEN THE INTERIOR VENT BUTTON IS USED THE CIRCULATE THE AIR IN THE CABIN. WELL MY 2028 STILL HAS THE SAME PROBLEM. THERE WAS A LAWSUIT IN FLORIDA OVER THIS ISSUE. APPARENTLY IT IS A DESIGN FLAW IN ALL THE LATE MODEL EXPLORERS. IT HAPPENS EVERY TIME. SOMETIMES IT IS VERY HEAVY.
Mfg Campaign: 11123326
Recall Date: Aug 29, 2018
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT SOUND SCREEN WINDSHIELD SEEMS VERY SOFT AND WEAK. SLIGHTEST STRIKE FROM ROAD DEBRIS CAUSES CHIP OR CRACK. DEBRIS STRIKES REGARDLESS OF AMOUNT OF IMPACT HAS CAUSED CHIPPING, CRACKS, AND VISIBLE SCRAPES OF MATERIAL. WINDSHIELD IS SOUND SCREEN AND SEEMS MADE OF EXTREMELY SOFT MATERIALS MAKING VULNERABLE TO EASY DAMAGE WHICH IS SAFETY RISK TO DRIVER AND OCCUPANTS WHILE DRIVING REGARDLESS OF ON HIGHWAY OR CITY STREET.
Corrective Action:
FRONT SOUND SCREEN WINDSHIELD SEEMS VERY SOFT AND WEAK. SLIGHTEST STRIKE FROM ROAD DEBRIS CAUSES CHIP OR CRACK. DEBRIS STRIKES REGARDLESS OF AMOUNT OF IMPACT HAS CAUSED CHIPPING, CRACKS, AND VISIBLE SCRAPES OF MATERIAL. WINDSHIELD IS SOUND SCREEN AND SEEMS MADE OF EXTREMELY SOFT MATERIALS MAKING VULNERABLE TO EASY DAMAGE WHICH IS SAFETY RISK TO DRIVER AND OCCUPANTS WHILE DRIVING REGARDLESS OF ON HIGHWAY OR CITY STREET.
Additional Notes:
FRONT SOUND SCREEN WINDSHIELD SEEMS VERY SOFT AND WEAK. SLIGHTEST STRIKE FROM ROAD DEBRIS CAUSES CHIP OR CRACK. DEBRIS STRIKES REGARDLESS OF AMOUNT OF IMPACT HAS CAUSED CHIPPING, CRACKS, AND VISIBLE SCRAPES OF MATERIAL. WINDSHIELD IS SOUND SCREEN AND SEEMS MADE OF EXTREMELY SOFT MATERIALS MAKING VULNERABLE TO EASY DAMAGE WHICH IS SAFETY RISK TO DRIVER AND OCCUPANTS WHILE DRIVING REGARDLESS OF ON HIGHWAY OR CITY STREET.
Mfg Campaign: 11120795
Recall Date: Aug 18, 2018
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A SULFUR ODOR COMING THROUGH THE AIR VENTS IN THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO BECOME NAUSEOUS AND DIZZY. THE CONTACT WAS CONCERNED FOR HER SAFETY. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ, (856) 428-4000) DIAGNOSED THAT THE SULFUR ODOR WAS COMING FROM THE EXHAUST AND THE CATALYTIC CONVERTER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 3,500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A SULFUR ODOR COMING THROUGH THE AIR VENTS IN THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO BECOME NAUSEOUS AND DIZZY. THE CONTACT WAS CONCERNED FOR HER SAFETY. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ, (856) 428-4000) DIAGNOSED THAT THE SULFUR ODOR WAS COMING FROM THE EXHAUST AND THE CATALYTIC CONVERTER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 3,500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A SULFUR ODOR COMING THROUGH THE AIR VENTS IN THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO BECOME NAUSEOUS AND DIZZY. THE CONTACT WAS CONCERNED FOR HER SAFETY. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ, (856) 428-4000) DIAGNOSED THAT THE SULFUR ODOR WAS COMING FROM THE EXHAUST AND THE CATALYTIC CONVERTER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 3,500.
Mfg Campaign: 11120730
Recall Date: Aug 17, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY EXPLORE HAS FAILED TO START ON 4 DIFFERENT OCCASIONS. THE DEALER SERVICE DEPARTMENT SENT A TOW TO GET THE CAR, AND THE DRIVER GOT IT TO START AFTER SEVERAL ATTEMPTS, THEN HE SHUT IF OFF AND IT FAILED TO START AGAIN. THE SERVICE MANAGER TOLD ME HE COULDN'T GET THE ISSUE TO OCCUR SO THERE WASN'T ANYTHING FOR HIM TO DO EVEN THOUGH HE HAD A FAULT CODE. MY EXPLORE ONLY HAS LEST THAN 9000 MILES AND IS STILL UNDER WARRANTY BUT YET THEY ARE TELLING ME THERE ISN'T ANYTHING THEY CAN DONE AFTER KEEPING MY CAR FOR 3 WEEKS. THERE SHOULD BE THINGS THAT SHOULD BE REPLACED WITH THE FAULT CODE, BUT YET NOTHING WAS DONE. HAS ANYONE ELSE EXPERIENCED THIS TYPE OF ISSUE? IF SO, WHAT WAS DONE TO RESOLVE THIS ISSUE.
Corrective Action:
MY EXPLORE HAS FAILED TO START ON 4 DIFFERENT OCCASIONS. THE DEALER SERVICE DEPARTMENT SENT A TOW TO GET THE CAR, AND THE DRIVER GOT IT TO START AFTER SEVERAL ATTEMPTS, THEN HE SHUT IF OFF AND IT FAILED TO START AGAIN. THE SERVICE MANAGER TOLD ME HE COULDN'T GET THE ISSUE TO OCCUR SO THERE WASN'T ANYTHING FOR HIM TO DO EVEN THOUGH HE HAD A FAULT CODE. MY EXPLORE ONLY HAS LEST THAN 9000 MILES AND IS STILL UNDER WARRANTY BUT YET THEY ARE TELLING ME THERE ISN'T ANYTHING THEY CAN DONE AFTER KEEPING MY CAR FOR 3 WEEKS. THERE SHOULD BE THINGS THAT SHOULD BE REPLACED WITH THE FAULT CODE, BUT YET NOTHING WAS DONE. HAS ANYONE ELSE EXPERIENCED THIS TYPE OF ISSUE? IF SO, WHAT WAS DONE TO RESOLVE THIS ISSUE.
Additional Notes:
MY EXPLORE HAS FAILED TO START ON 4 DIFFERENT OCCASIONS. THE DEALER SERVICE DEPARTMENT SENT A TOW TO GET THE CAR, AND THE DRIVER GOT IT TO START AFTER SEVERAL ATTEMPTS, THEN HE SHUT IF OFF AND IT FAILED TO START AGAIN. THE SERVICE MANAGER TOLD ME HE COULDN'T GET THE ISSUE TO OCCUR SO THERE WASN'T ANYTHING FOR HIM TO DO EVEN THOUGH HE HAD A FAULT CODE. MY EXPLORE ONLY HAS LEST THAN 9000 MILES AND IS STILL UNDER WARRANTY BUT YET THEY ARE TELLING ME THERE ISN'T ANYTHING THEY CAN DONE AFTER KEEPING MY CAR FOR 3 WEEKS. THERE SHOULD BE THINGS THAT SHOULD BE REPLACED WITH THE FAULT CODE, BUT YET NOTHING WAS DONE. HAS ANYONE ELSE EXPERIENCED THIS TYPE OF ISSUE? IF SO, WHAT WAS DONE TO RESOLVE THIS ISSUE.
Mfg Campaign: 11118467
Recall Date: Aug 8, 2018
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