Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE EQUIPPED WITH A 3.5L ECOBOOST V6 ENGINE HAD AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL), POWERTRAIN MALFUNCTION (WRENCH) LAMP, SERVICE ADVANCETRAC MESSAGE, HILL START ASSIST NOT AVAILABLE MESSAGE, AND LACK OF POWER WITH DIAGNOSTIC TROUBLE CODE P0107 (MAP FAULTY). OCCURRED WHILE PULLING AWAY FROM A RED LIGHT WITHOUT WARNING. THIS DISABLED THE VEHICLE IN MIDDLE OF INTERSECTION AND POWER STEERING WAS LOST. VEHICLE LURCHED ERRATICALLY AND HAD TO BE PUSHED TO SAFETY THEN TOWED TO DEALER. VERY UNSAFE AS IT LITERALLY DIED AND STEERING WENT OUT WITHOUT WARNING!!! INITIALLY TOWED TO COLLEY FORD IN GLENDORA, CA. THAT DEALER WAS SO HORRIFIC TO DEAL WITH, WE HAD THE SUV IMMEDIATELY TOWED (AGAIN) TO PUENTE HILLS, CA DEALER. UNACCEPTABLE HANDLING BY COLLEY FORD.
Corrective Action:
VEHICLE EQUIPPED WITH A 3.5L ECOBOOST V6 ENGINE HAD AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL), POWERTRAIN MALFUNCTION (WRENCH) LAMP, SERVICE ADVANCETRAC MESSAGE, HILL START ASSIST NOT AVAILABLE MESSAGE, AND LACK OF POWER WITH DIAGNOSTIC TROUBLE CODE P0107 (MAP FAULTY). OCCURRED WHILE PULLING AWAY FROM A RED LIGHT WITHOUT WARNING. THIS DISABLED THE VEHICLE IN MIDDLE OF INTERSECTION AND POWER STEERING WAS LOST. VEHICLE LURCHED ERRATICALLY AND HAD TO BE PUSHED TO SAFETY THEN TOWED TO DEALER. VERY UNSAFE AS IT LITERALLY DIED AND STEERING WENT OUT WITHOUT WARNING!!! INITIALLY TOWED TO COLLEY FORD IN GLENDORA, CA. THAT DEALER WAS SO HORRIFIC TO DEAL WITH, WE HAD THE SUV IMMEDIATELY TOWED (AGAIN) TO PUENTE HILLS, CA DEALER. UNACCEPTABLE HANDLING BY COLLEY FORD.
Additional Notes:
VEHICLE EQUIPPED WITH A 3.5L ECOBOOST V6 ENGINE HAD AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL), POWERTRAIN MALFUNCTION (WRENCH) LAMP, SERVICE ADVANCETRAC MESSAGE, HILL START ASSIST NOT AVAILABLE MESSAGE, AND LACK OF POWER WITH DIAGNOSTIC TROUBLE CODE P0107 (MAP FAULTY). OCCURRED WHILE PULLING AWAY FROM A RED LIGHT WITHOUT WARNING. THIS DISABLED THE VEHICLE IN MIDDLE OF INTERSECTION AND POWER STEERING WAS LOST. VEHICLE LURCHED ERRATICALLY AND HAD TO BE PUSHED TO SAFETY THEN TOWED TO DEALER. VERY UNSAFE AS IT LITERALLY DIED AND STEERING WENT OUT WITHOUT WARNING!!! INITIALLY TOWED TO COLLEY FORD IN GLENDORA, CA. THAT DEALER WAS SO HORRIFIC TO DEAL WITH, WE HAD THE SUV IMMEDIATELY TOWED (AGAIN) TO PUENTE HILLS, CA DEALER. UNACCEPTABLE HANDLING BY COLLEY FORD.
Mfg Campaign: 11351923
Recall Date: Aug 29, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY 2018 FORD EXPLORER ROOF RACKS FLEW OFF (BROKE OFF) WHILE DRIVING ON THE FREEWAY CAUSING CARS BEHIND ME TO SWERVE TO AVOID IMPACT THIS OCCURRED IN JANUARY 2019.
Corrective Action:
MY 2018 FORD EXPLORER ROOF RACKS FLEW OFF (BROKE OFF) WHILE DRIVING ON THE FREEWAY CAUSING CARS BEHIND ME TO SWERVE TO AVOID IMPACT THIS OCCURRED IN JANUARY 2019.
Additional Notes:
MY 2018 FORD EXPLORER ROOF RACKS FLEW OFF (BROKE OFF) WHILE DRIVING ON THE FREEWAY CAUSING CARS BEHIND ME TO SWERVE TO AVOID IMPACT THIS OCCURRED IN JANUARY 2019.
Mfg Campaign: 11351285
Recall Date: Aug 26, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN MARCH 2018 I BOUGHT A BRAND NEW 2018 EXPLORER. IN NOVEMBER 2019 MY SECURITY SYSTEM STARTED GOING OFF ON IT'S OWN WITHOUT ANY DISTURBANCE TO THE VEHICLE OR ME TOUCHING MY KEYS. THE NEXT DAY THE BATTERY WAS DEAD AND THE FORD SERVICE CENTER TOLD ME MY BATTERY WAS DEAD DUE TO A COLD SNAP (WE ARE IN SC...IT DOES NOT GET THAT COLD). I HAD TO GET A BRAND NEW BATTERY. NOW LESS THAN A YEAR LATER, IT'S AUGUST 2020 AND THE KEY PAD ON THE DRIVER'S SIDE EXTERIOR DOOR IS MALFUNCTIONING AND BLINKING UNCONTROLLABLY UNTIL IT FINALLY DIED AND DOES NOT WORK. THE CAR IS STILL FUNCTIONING FINE UP UNTIL THIS POINT. NOW 3 WEEKS LATER, MY CAR DID NOT START THIS MORNING AND I HAD TO BE JUMPED OFF. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID SOMETHING IS DRAINING MY BATTERY AND IT IS NOT HOLDING A CHARGE. THERE'S NO REASON WHY A 2018 EXPLORER SHOULD NEED TWO NEW BATTERIES IN 2 YEARS. SOMETHING IS DRAINING MY BATTERY AND NO ONE CAN TELL ME WHAT THAT ISSUE IS.
Corrective Action:
IN MARCH 2018 I BOUGHT A BRAND NEW 2018 EXPLORER. IN NOVEMBER 2019 MY SECURITY SYSTEM STARTED GOING OFF ON IT'S OWN WITHOUT ANY DISTURBANCE TO THE VEHICLE OR ME TOUCHING MY KEYS. THE NEXT DAY THE BATTERY WAS DEAD AND THE FORD SERVICE CENTER TOLD ME MY BATTERY WAS DEAD DUE TO A COLD SNAP (WE ARE IN SC...IT DOES NOT GET THAT COLD). I HAD TO GET A BRAND NEW BATTERY. NOW LESS THAN A YEAR LATER, IT'S AUGUST 2020 AND THE KEY PAD ON THE DRIVER'S SIDE EXTERIOR DOOR IS MALFUNCTIONING AND BLINKING UNCONTROLLABLY UNTIL IT FINALLY DIED AND DOES NOT WORK. THE CAR IS STILL FUNCTIONING FINE UP UNTIL THIS POINT. NOW 3 WEEKS LATER, MY CAR DID NOT START THIS MORNING AND I HAD TO BE JUMPED OFF. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID SOMETHING IS DRAINING MY BATTERY AND IT IS NOT HOLDING A CHARGE. THERE'S NO REASON WHY A 2018 EXPLORER SHOULD NEED TWO NEW BATTERIES IN 2 YEARS. SOMETHING IS DRAINING MY BATTERY AND NO ONE CAN TELL ME WHAT THAT ISSUE IS.
Additional Notes:
IN MARCH 2018 I BOUGHT A BRAND NEW 2018 EXPLORER. IN NOVEMBER 2019 MY SECURITY SYSTEM STARTED GOING OFF ON IT'S OWN WITHOUT ANY DISTURBANCE TO THE VEHICLE OR ME TOUCHING MY KEYS. THE NEXT DAY THE BATTERY WAS DEAD AND THE FORD SERVICE CENTER TOLD ME MY BATTERY WAS DEAD DUE TO A COLD SNAP (WE ARE IN SC...IT DOES NOT GET THAT COLD). I HAD TO GET A BRAND NEW BATTERY. NOW LESS THAN A YEAR LATER, IT'S AUGUST 2020 AND THE KEY PAD ON THE DRIVER'S SIDE EXTERIOR DOOR IS MALFUNCTIONING AND BLINKING UNCONTROLLABLY UNTIL IT FINALLY DIED AND DOES NOT WORK. THE CAR IS STILL FUNCTIONING FINE UP UNTIL THIS POINT. NOW 3 WEEKS LATER, MY CAR DID NOT START THIS MORNING AND I HAD TO BE JUMPED OFF. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID SOMETHING IS DRAINING MY BATTERY AND IT IS NOT HOLDING A CHARGE. THERE'S NO REASON WHY A 2018 EXPLORER SHOULD NEED TWO NEW BATTERIES IN 2 YEARS. SOMETHING IS DRAINING MY BATTERY AND NO ONE CAN TELL ME WHAT THAT ISSUE IS.
Mfg Campaign: 11351222
Recall Date: Aug 25, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HAD CAR SERVICED ON 06/13/20 BATTERY 100% DOCUMENTED. ON 07/09/20 WHILE DRIVING THE VEHICLE A QUARTER OF MILE FROM MY HOUSE WHEN THE BATTERY EXPLODED. THERE WAS A STRONG SULFUR(ROTTEN EGG) SMELL THAT FILLED THE WHOLE CAR AND WAS HARD TO BREATHE. STOPPED THE CAR AND OPENED THE HOOD AND CONFIRMED THAT THE BATTERY HAD EXPLODED SPRAYING ACID ALL OVER THE ENTIRE ENGINE COMPARTMENT, DOWN UNDER THE WHOLE CAR AND COVERING THE TAILGATE AND TIRES AS WELL SINCE THE CAR WAS IN MOTION WHEN IT HAPPENED. FORD WANTS TO TAKE NO RESPONSIBILITY FOR THE BATTERY DEFECT THEY ARE CALLING IT. I'VE HAD TO OPEN A COMPREHENSIVE CLAIM THROUGH CAR INSURANCE TO COVER ALL THE BODY DAMAGES AND MECHANICAL DAMAGES FROM THE ACID. THE CAR ONLY HAD 43,000 MILES WHEN IT HAPPENED WITH A 2 YEAR OLD FORD MANUFACTURED BATTERY THAT WAS JUST SERVICED AS NOTED IN THE BEGINNING BEING AT 100%. THERE WAS NEVER A INDICATOR LIGHT FROM THE BATTERY OR ENGINE CLAIMING THAT SOMETHING WAS HAPPENING OR DID HAPPEN. MY HEALTH REPORT ON MY CAR STILL SAID NOTHING WAS WRONG EVEN THOUGH MY BATTERY HAD EXPLODED.
Corrective Action:
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
Additional Notes:
HAD CAR SERVICED ON 06/13/20 BATTERY 100% DOCUMENTED. ON 07/09/20 WHILE DRIVING THE VEHICLE A QUARTER OF MILE FROM MY HOUSE WHEN THE BATTERY EXPLODED. THERE WAS A STRONG SULFUR(ROTTEN EGG) SMELL THAT FILLED THE WHOLE CAR AND WAS HARD TO BREATHE. STOPPED THE CAR AND OPENED THE HOOD AND CONFIRMED THAT THE BATTERY HAD EXPLODED SPRAYING ACID ALL OVER THE ENTIRE ENGINE COMPARTMENT, DOWN UNDER THE WHOLE CAR AND COVERING THE TAILGATE AND TIRES AS WELL SINCE THE CAR WAS IN MOTION WHEN IT HAPPENED. FORD WANTS TO TAKE NO RESPONSIBILITY FOR THE BATTERY DEFECT THEY ARE CALLING IT. I'VE HAD TO OPEN A COMPREHENSIVE CLAIM THROUGH CAR INSURANCE TO COVER ALL THE BODY DAMAGES AND MECHANICAL DAMAGES FROM THE ACID. THE CAR ONLY HAD 43,000 MILES WHEN IT HAPPENED WITH A 2 YEAR OLD FORD MANUFACTURED BATTERY THAT WAS JUST SERVICED AS NOTED IN THE BEGINNING BEING AT 100%. THERE WAS NEVER A INDICATOR LIGHT FROM THE BATTERY OR ENGINE CLAIMING THAT SOMETHING WAS HAPPENING OR DID HAPPEN. MY HEALTH REPORT ON MY CAR STILL SAID NOTHING WAS WRONG EVEN THOUGH MY BATTERY HAD EXPLODED.
Mfg Campaign: 11341329
Recall Date: Jul 24, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHEN ACCELERATING WE CAN SMELL EXHAUST IN THE CABIN OF OUR VEHICLE. THIS HAS BEEN AN ONGOING ISSUE FOR MORE THAN A YEAR. WE HAVE TO ROLL THE WINDOWS DOWN TO GET AIR. ON TRIPS FROM PHOENIX TO SAN DIEGO THRU THE MOUNTAIN PASSES WE HAVE GOTTON DIZZY FROM EXHAUST SMELL. I HAVE TAKEN IT TO THE DEALER 4+ TIMES TO COMPLAIN ABOUT THIS ISSUE, DEALER HAS SAID ITS A KNOWN ISSUE WITH NO FIX. YOU CAN SMELL THE HUMIDITY OF THE EXHAUST AS WELL AS THE BURNT OIL. EVERY TIME I GET IN MY VEHICLE WITH FRIENDS, I'M EMBARRASSED OF SMELLING EXHAUST AND HOPE IT DOESN'T AFFECT HEALTH OF ANYONE. WE CAN SEE THE EXHAUST SOOT BUILDING UP ALONG THE ENGINE BLOCK AND EXHAUST MANIFOLD BUT THE DEALER TOLD US THATS NORMAL ROAD GRIME.
Corrective Action:
WHEN ACCELERATING WE CAN SMELL EXHAUST IN THE CABIN OF OUR VEHICLE. THIS HAS BEEN AN ONGOING ISSUE FOR MORE THAN A YEAR. WE HAVE TO ROLL THE WINDOWS DOWN TO GET AIR. ON TRIPS FROM PHOENIX TO SAN DIEGO THRU THE MOUNTAIN PASSES WE HAVE GOTTON DIZZY FROM EXHAUST SMELL. I HAVE TAKEN IT TO THE DEALER 4+ TIMES TO COMPLAIN ABOUT THIS ISSUE, DEALER HAS SAID ITS A KNOWN ISSUE WITH NO FIX. YOU CAN SMELL THE HUMIDITY OF THE EXHAUST AS WELL AS THE BURNT OIL. EVERY TIME I GET IN MY VEHICLE WITH FRIENDS, I'M EMBARRASSED OF SMELLING EXHAUST AND HOPE IT DOESN'T AFFECT HEALTH OF ANYONE. WE CAN SEE THE EXHAUST SOOT BUILDING UP ALONG THE ENGINE BLOCK AND EXHAUST MANIFOLD BUT THE DEALER TOLD US THATS NORMAL ROAD GRIME.
Additional Notes:
WHEN ACCELERATING WE CAN SMELL EXHAUST IN THE CABIN OF OUR VEHICLE. THIS HAS BEEN AN ONGOING ISSUE FOR MORE THAN A YEAR. WE HAVE TO ROLL THE WINDOWS DOWN TO GET AIR. ON TRIPS FROM PHOENIX TO SAN DIEGO THRU THE MOUNTAIN PASSES WE HAVE GOTTON DIZZY FROM EXHAUST SMELL. I HAVE TAKEN IT TO THE DEALER 4+ TIMES TO COMPLAIN ABOUT THIS ISSUE, DEALER HAS SAID ITS A KNOWN ISSUE WITH NO FIX. YOU CAN SMELL THE HUMIDITY OF THE EXHAUST AS WELL AS THE BURNT OIL. EVERY TIME I GET IN MY VEHICLE WITH FRIENDS, I'M EMBARRASSED OF SMELLING EXHAUST AND HOPE IT DOESN'T AFFECT HEALTH OF ANYONE. WE CAN SEE THE EXHAUST SOOT BUILDING UP ALONG THE ENGINE BLOCK AND EXHAUST MANIFOLD BUT THE DEALER TOLD US THATS NORMAL ROAD GRIME.
Mfg Campaign: 11339559
Recall Date: Jul 15, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN ACCELERATING WE CAN SMELL EXHAUST IN THE CABIN OF OUR VEHICLE. THIS HAS BEEN AN ONGOING ISSUE FOR MORE THAN A YEAR. WE HAVE TO ROLL THE WINDOWS DOWN TO GET AIR. ON TRIPS FROM PHOENIX TO SAN DIEGO THRU THE MOUNTAIN PASSES WE HAVE GOTTON DIZZY FROM EXHAUST SMELL. I HAVE TAKEN IT TO THE DEALER 4+ TIMES TO COMPLAIN ABOUT THIS ISSUE, DEALER HAS SAID ITS A KNOWN ISSUE WITH NO FIX. YOU CAN SMELL THE HUMIDITY OF THE EXHAUST AS WELL AS THE BURNT OIL. EVERY TIME I GET IN MY VEHICLE WITH FRIENDS, I'M EMBARRASSED OF SMELLING EXHAUST AND HOPE IT DOESN'T AFFECT HEALTH OF ANYONE. WE CAN SEE THE EXHAUST SOOT BUILDING UP ALONG THE ENGINE BLOCK AND EXHAUST MANIFOLD BUT THE DEALER TOLD US THATS NORMAL ROAD GRIME.
Corrective Action:
WHEN ACCELERATING WE CAN SMELL EXHAUST IN THE CABIN OF OUR VEHICLE. THIS HAS BEEN AN ONGOING ISSUE FOR MORE THAN A YEAR. WE HAVE TO ROLL THE WINDOWS DOWN TO GET AIR. ON TRIPS FROM PHOENIX TO SAN DIEGO THRU THE MOUNTAIN PASSES WE HAVE GOTTON DIZZY FROM EXHAUST SMELL. I HAVE TAKEN IT TO THE DEALER 4+ TIMES TO COMPLAIN ABOUT THIS ISSUE, DEALER HAS SAID ITS A KNOWN ISSUE WITH NO FIX. YOU CAN SMELL THE HUMIDITY OF THE EXHAUST AS WELL AS THE BURNT OIL. EVERY TIME I GET IN MY VEHICLE WITH FRIENDS, I'M EMBARRASSED OF SMELLING EXHAUST AND HOPE IT DOESN'T AFFECT HEALTH OF ANYONE. WE CAN SEE THE EXHAUST SOOT BUILDING UP ALONG THE ENGINE BLOCK AND EXHAUST MANIFOLD BUT THE DEALER TOLD US THATS NORMAL ROAD GRIME.
Additional Notes:
WHEN ACCELERATING WE CAN SMELL EXHAUST IN THE CABIN OF OUR VEHICLE. THIS HAS BEEN AN ONGOING ISSUE FOR MORE THAN A YEAR. WE HAVE TO ROLL THE WINDOWS DOWN TO GET AIR. ON TRIPS FROM PHOENIX TO SAN DIEGO THRU THE MOUNTAIN PASSES WE HAVE GOTTON DIZZY FROM EXHAUST SMELL. I HAVE TAKEN IT TO THE DEALER 4+ TIMES TO COMPLAIN ABOUT THIS ISSUE, DEALER HAS SAID ITS A KNOWN ISSUE WITH NO FIX. YOU CAN SMELL THE HUMIDITY OF THE EXHAUST AS WELL AS THE BURNT OIL. EVERY TIME I GET IN MY VEHICLE WITH FRIENDS, I'M EMBARRASSED OF SMELLING EXHAUST AND HOPE IT DOESN'T AFFECT HEALTH OF ANYONE. WE CAN SEE THE EXHAUST SOOT BUILDING UP ALONG THE ENGINE BLOCK AND EXHAUST MANIFOLD BUT THE DEALER TOLD US THATS NORMAL ROAD GRIME.
Mfg Campaign: 11339559
Recall Date: Jul 15, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC ON THE FREEWAY AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO LIMP MODE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AUTONATION FORD EAST (28825 EUCLID AVE, WICKLIFFE, OH 44092) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC ATTRIBUTED THE FAILURE TO A POTENTIAL TURBO LAG. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. CONSUMER STATED INDICATOR FAULT LIGHTS ON THE DASH FAILED THREE TIMES.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC ON THE FREEWAY AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO LIMP MODE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AUTONATION FORD EAST (28825 EUCLID AVE, WICKLIFFE, OH 44092) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC ATTRIBUTED THE FAILURE TO A POTENTIAL TURBO LAG. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. CONSUMER STATED INDICATOR FAULT LIGHTS ON THE DASH FAILED THREE TIMES.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC ON THE FREEWAY AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO LIMP MODE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AUTONATION FORD EAST (28825 EUCLID AVE, WICKLIFFE, OH 44092) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC ATTRIBUTED THE FAILURE TO A POTENTIAL TURBO LAG. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. CONSUMER STATED INDICATOR FAULT LIGHTS ON THE DASH FAILED THREE TIMES.*JB
Mfg Campaign: 11339021
Recall Date: Jul 13, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC ON THE FREEWAY AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO LIMP MODE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AUTONATION FORD EAST (28825 EUCLID AVE, WICKLIFFE, OH 44092) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC ATTRIBUTED THE FAILURE TO A POTENTIAL TURBO LAG. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. CONSUMER STATED INDICATOR FAULT LIGHTS ON THE DASH FAILED THREE TIMES.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC ON THE FREEWAY AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO LIMP MODE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AUTONATION FORD EAST (28825 EUCLID AVE, WICKLIFFE, OH 44092) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC ATTRIBUTED THE FAILURE TO A POTENTIAL TURBO LAG. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. CONSUMER STATED INDICATOR FAULT LIGHTS ON THE DASH FAILED THREE TIMES.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC ON THE FREEWAY AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO LIMP MODE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AUTONATION FORD EAST (28825 EUCLID AVE, WICKLIFFE, OH 44092) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MECHANIC ATTRIBUTED THE FAILURE TO A POTENTIAL TURBO LAG. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. CONSUMER STATED INDICATOR FAULT LIGHTS ON THE DASH FAILED THREE TIMES.*JB
Mfg Campaign: 11339021
Recall Date: Jul 13, 2020
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32 MINIMUM) AND CUTS IN TREAD. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE. AT LEAST 2 TIRES HAVE EXCESSIVE WEAR AND CUTS.
Corrective Action:
HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32 MINIMUM) AND CUTS IN TREAD. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE. AT LEAST 2 TIRES HAVE EXCESSIVE WEAR AND CUTS.
Additional Notes:
HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32 MINIMUM) AND CUTS IN TREAD. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE. AT LEAST 2 TIRES HAVE EXCESSIVE WEAR AND CUTS.
Mfg Campaign: 11338199
Recall Date: Jul 8, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32' MINIMUM) AND CUTS. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE.
Corrective Action:
HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32' MINIMUM) AND CUTS. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE.
Additional Notes:
HANKOOK VENTUS S1 NOBLE 2 (255/50R20 105H) TIRES HAVE EXCESSIVE TREADWEAR (LESS THAN 2/32' MINIMUM) AND CUTS. HANKOOK TIRES HAVE 28K MILES, ARE ORIGINAL TO 2018 EXPLORER PURCHASED NEW. VEHICLE AND TIRES ARE SERVICED AND MAINTAINED VIA PREMIUM MAINTENANCE PLAN. VEHICLE IS ALIGNED. LOW TREAD AND CUTS ARE PREVENTING DEALERS/OTHERS FROM FIXING FLAT CAUSED BY NAIL PUNCTURE.
Mfg Campaign: 11338183
Recall Date: Jul 8, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE GAS DOOR DOES NOT SEAL AND PROPS OPEN ALL TIME, THE VEHICLE COMES WITH NO FUEL CAP AND DOOR DOES NOT LOCK ALLOWING ANYONE TO PUT CONTAINMENTS IN THE FUEL
Corrective Action:
THE GAS DOOR DOES NOT SEAL AND PROPS OPEN ALL TIME, THE VEHICLE COMES WITH NO FUEL CAP AND DOOR DOES NOT LOCK ALLOWING ANYONE TO PUT CONTAINMENTS IN THE FUEL
Additional Notes:
THE GAS DOOR DOES NOT SEAL AND PROPS OPEN ALL TIME, THE VEHICLE COMES WITH NO FUEL CAP AND DOOR DOES NOT LOCK ALLOWING ANYONE TO PUT CONTAINMENTS IN THE FUEL
Mfg Campaign: 11337437
Recall Date: Jul 4, 2020
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE2, TIRE SIZE: 255/50/R20, DOT NUMBER: 5117. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR ROUTINE SERVICE AT KOEPPEL FORD (57-15 NORTHERN BLVD, QUEENS, NY 11377), AND THE CONTACT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLACED DUE TO ACCELERATED TREAD SEPARATION. THE CONTACT MENTION THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE HYDROPLANED DUE TO THE TIRES. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE TIRES WOULD BE PRORATED TO DEFRAY SOME OF THE COST FOR THE TIRE REPLACEMENT. THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE OF THE VEHICLE AND TIRES WERE APPROXIMATELY 24,459. *LN *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE2, TIRE SIZE: 255/50/R20, DOT NUMBER: 5117. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR ROUTINE SERVICE AT KOEPPEL FORD (57-15 NORTHERN BLVD, QUEENS, NY 11377), AND THE CONTACT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLACED DUE TO ACCELERATED TREAD SEPARATION. THE CONTACT MENTION THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE HYDROPLANED DUE TO THE TIRES. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE TIRES WOULD BE PRORATED TO DEFRAY SOME OF THE COST FOR THE TIRE REPLACEMENT. THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE OF THE VEHICLE AND TIRES WERE APPROXIMATELY 24,459. *LN *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE2, TIRE SIZE: 255/50/R20, DOT NUMBER: 5117. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR ROUTINE SERVICE AT KOEPPEL FORD (57-15 NORTHERN BLVD, QUEENS, NY 11377), AND THE CONTACT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLACED DUE TO ACCELERATED TREAD SEPARATION. THE CONTACT MENTION THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE HYDROPLANED DUE TO THE TIRES. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE TIRES WOULD BE PRORATED TO DEFRAY SOME OF THE COST FOR THE TIRE REPLACEMENT. THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE OF THE VEHICLE AND TIRES WERE APPROXIMATELY 24,459. *LN *TR
Mfg Campaign: 11327950
Recall Date: Jun 9, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR
Corrective Action:
I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR
Additional Notes:
I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR
Mfg Campaign: 11325698
Recall Date: May 24, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR
Corrective Action:
I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR
Additional Notes:
I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR
Mfg Campaign: 11325698
Recall Date: May 24, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST FUME INSIDE THE CABIN. BROUGHT IT TO 2 FORD DEALERSHIP AND THEY BOTH SAID THEY COULD NOT DUPLICATE THE ISSUE. FORD GAVE ME EXTENDED SERVICE WARRANTY MAYBE TO KEEP ME CALM. BUT I GOT THE SUV IN JAN 2, 2019 AND UP UNTIL NOW I STILL SMELL THE FUME INSIDE THE CABIN. I HAVE 2 KIDS AND THEY HAVE BEEN INHALING TOXIC FUMES EVERY TIME I TAKE THEM INSIDE THE EXPLORER. ESPECIALLY WHEN YOU ACCELERATE HARD. *TR
Corrective Action:
EXHAUST FUME INSIDE THE CABIN. BROUGHT IT TO 2 FORD DEALERSHIP AND THEY BOTH SAID THEY COULD NOT DUPLICATE THE ISSUE. FORD GAVE ME EXTENDED SERVICE WARRANTY MAYBE TO KEEP ME CALM. BUT I GOT THE SUV IN JAN 2, 2019 AND UP UNTIL NOW I STILL SMELL THE FUME INSIDE THE CABIN. I HAVE 2 KIDS AND THEY HAVE BEEN INHALING TOXIC FUMES EVERY TIME I TAKE THEM INSIDE THE EXPLORER. ESPECIALLY WHEN YOU ACCELERATE HARD. *TR
Additional Notes:
EXHAUST FUME INSIDE THE CABIN. BROUGHT IT TO 2 FORD DEALERSHIP AND THEY BOTH SAID THEY COULD NOT DUPLICATE THE ISSUE. FORD GAVE ME EXTENDED SERVICE WARRANTY MAYBE TO KEEP ME CALM. BUT I GOT THE SUV IN JAN 2, 2019 AND UP UNTIL NOW I STILL SMELL THE FUME INSIDE THE CABIN. I HAVE 2 KIDS AND THEY HAVE BEEN INHALING TOXIC FUMES EVERY TIME I TAKE THEM INSIDE THE EXPLORER. ESPECIALLY WHEN YOU ACCELERATE HARD. *TR
Mfg Campaign: 11323602
Recall Date: May 7, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
VEHICLE CAME WITH HANKOOK VENTUS S1 NOBLE 2, 255/50R20 TIRES. WE ONLY HAVE 15K MILES ON THE VEHICLE AND THE TIRES ALREADY NEED TO BE REPLACED. WE HAD THEM ROTATED AT THE DEALERSHIP AT THE SCHEDULED OIL CHANGE INTERVAL. ONE OF THE TIRES DEVELOPED A SLOW LEAK AND REQUIRED RE INFLATION EACH WEEK. ONE REAR TIRES LOST ALL AIR PRESSURE WHILE WE WERE DRIVING ON THE STREET. THERE WAS NO NAIL OR HOLE FOUND IT IT. THE TIRES ARE SHREDDING TREAD AS WELL. ALL 4 NEED TO BE REPLACED BUT NEITHER FORD OR HANKOOK HAVE ANSWERED OUR COMPLAINT. THESE TIRES NEED TO BE RECALLED BECAUSE THEY ARE DANGEROUS.
Corrective Action:
VEHICLE CAME WITH HANKOOK VENTUS S1 NOBLE 2, 255/50R20 TIRES. WE ONLY HAVE 15K MILES ON THE VEHICLE AND THE TIRES ALREADY NEED TO BE REPLACED. WE HAD THEM ROTATED AT THE DEALERSHIP AT THE SCHEDULED OIL CHANGE INTERVAL. ONE OF THE TIRES DEVELOPED A SLOW LEAK AND REQUIRED RE INFLATION EACH WEEK. ONE REAR TIRES LOST ALL AIR PRESSURE WHILE WE WERE DRIVING ON THE STREET. THERE WAS NO NAIL OR HOLE FOUND IT IT. THE TIRES ARE SHREDDING TREAD AS WELL. ALL 4 NEED TO BE REPLACED BUT NEITHER FORD OR HANKOOK HAVE ANSWERED OUR COMPLAINT. THESE TIRES NEED TO BE RECALLED BECAUSE THEY ARE DANGEROUS.
Additional Notes:
VEHICLE CAME WITH HANKOOK VENTUS S1 NOBLE 2, 255/50R20 TIRES. WE ONLY HAVE 15K MILES ON THE VEHICLE AND THE TIRES ALREADY NEED TO BE REPLACED. WE HAD THEM ROTATED AT THE DEALERSHIP AT THE SCHEDULED OIL CHANGE INTERVAL. ONE OF THE TIRES DEVELOPED A SLOW LEAK AND REQUIRED RE INFLATION EACH WEEK. ONE REAR TIRES LOST ALL AIR PRESSURE WHILE WE WERE DRIVING ON THE STREET. THERE WAS NO NAIL OR HOLE FOUND IT IT. THE TIRES ARE SHREDDING TREAD AS WELL. ALL 4 NEED TO BE REPLACED BUT NEITHER FORD OR HANKOOK HAVE ANSWERED OUR COMPLAINT. THESE TIRES NEED TO BE RECALLED BECAUSE THEY ARE DANGEROUS.
Mfg Campaign: 11320621
Recall Date: Apr 8, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2018 FORD EXPLORER HAS A ROOF RAIL ISSUE WHERE THE TOP PART THE THE ROOF RAIL THAT COMES FACTORY ON THE VEHICLE WILL POP OUT OF PLACE AND NOT CLAMP DOWN PROPERLY THE FOR PART NUMBER IS FB5Z 78551A47 AA AND ALSO FB5Z 78551A46 AA ONE BELONGS TO THE LEFT AND THE OTHER THE RIGHT. I WAS DRIVING DOWN THE HIGH WAY WITH THEM NOT FULLY SEATED IN THE BACK END OF THE RAILING AND NOTICED WHEN I GOT HOME THAT THEY MUST HAVE FLOWN OFF WHILE DRIVING DOWN THE HIGHWAY. THIS IS THE SECOND SIME I HAVE HAD THEM FIXED AND THEY ARE NOW NOT STAYING DOWN PROPERLY SEATED. LUCKLY MY VEHICLE HAS WARRANTY ON IT STILL TO GET IT FIXED BUT IF THIS IS GOING TO HAPPEN OUTSIDE OF WARRANTY ITS NOT A CHEAP FIX UNFORTUNATLY.
Corrective Action:
2018 FORD EXPLORER HAS A ROOF RAIL ISSUE WHERE THE TOP PART THE THE ROOF RAIL THAT COMES FACTORY ON THE VEHICLE WILL POP OUT OF PLACE AND NOT CLAMP DOWN PROPERLY THE FOR PART NUMBER IS FB5Z 78551A47 AA AND ALSO FB5Z 78551A46 AA ONE BELONGS TO THE LEFT AND THE OTHER THE RIGHT. I WAS DRIVING DOWN THE HIGH WAY WITH THEM NOT FULLY SEATED IN THE BACK END OF THE RAILING AND NOTICED WHEN I GOT HOME THAT THEY MUST HAVE FLOWN OFF WHILE DRIVING DOWN THE HIGHWAY. THIS IS THE SECOND SIME I HAVE HAD THEM FIXED AND THEY ARE NOW NOT STAYING DOWN PROPERLY SEATED. LUCKLY MY VEHICLE HAS WARRANTY ON IT STILL TO GET IT FIXED BUT IF THIS IS GOING TO HAPPEN OUTSIDE OF WARRANTY ITS NOT A CHEAP FIX UNFORTUNATLY.
Additional Notes:
2018 FORD EXPLORER HAS A ROOF RAIL ISSUE WHERE THE TOP PART THE THE ROOF RAIL THAT COMES FACTORY ON THE VEHICLE WILL POP OUT OF PLACE AND NOT CLAMP DOWN PROPERLY THE FOR PART NUMBER IS FB5Z 78551A47 AA AND ALSO FB5Z 78551A46 AA ONE BELONGS TO THE LEFT AND THE OTHER THE RIGHT. I WAS DRIVING DOWN THE HIGH WAY WITH THEM NOT FULLY SEATED IN THE BACK END OF THE RAILING AND NOTICED WHEN I GOT HOME THAT THEY MUST HAVE FLOWN OFF WHILE DRIVING DOWN THE HIGHWAY. THIS IS THE SECOND SIME I HAVE HAD THEM FIXED AND THEY ARE NOW NOT STAYING DOWN PROPERLY SEATED. LUCKLY MY VEHICLE HAS WARRANTY ON IT STILL TO GET IT FIXED BUT IF THIS IS GOING TO HAPPEN OUTSIDE OF WARRANTY ITS NOT A CHEAP FIX UNFORTUNATLY.
Mfg Campaign: 11319955
Recall Date: Apr 1, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
WENT FOR A INSPECTION STICKER ON MY 2018 EXPLORER AND WAS TOLD I NEEDED TIRES. I SAID THAT WAS IMPOSSIBLE SINCE I ONLY HAD 25000 MILES ON THEM. THEY SHOWED ME THE WEAR AND I COULD NOT BELIEVE IT. THE TIRES ARE HANKOOK VENTUS S NOBLE 2. THESE TIRES ARE A MAJOR SAFETY ISSUE AND UPON RESEARCH HERE THIS IS A COMMON PROBLEM WITH THEM. DO NOTBUY THESE TIRES
Corrective Action:
WENT FOR A INSPECTION STICKER ON MY 2018 EXPLORER AND WAS TOLD I NEEDED TIRES. I SAID THAT WAS IMPOSSIBLE SINCE I ONLY HAD 25000 MILES ON THEM. THEY SHOWED ME THE WEAR AND I COULD NOT BELIEVE IT. THE TIRES ARE HANKOOK VENTUS S NOBLE 2. THESE TIRES ARE A MAJOR SAFETY ISSUE AND UPON RESEARCH HERE THIS IS A COMMON PROBLEM WITH THEM. DO NOTBUY THESE TIRES
Additional Notes:
WENT FOR A INSPECTION STICKER ON MY 2018 EXPLORER AND WAS TOLD I NEEDED TIRES. I SAID THAT WAS IMPOSSIBLE SINCE I ONLY HAD 25000 MILES ON THEM. THEY SHOWED ME THE WEAR AND I COULD NOT BELIEVE IT. THE TIRES ARE HANKOOK VENTUS S NOBLE 2. THESE TIRES ARE A MAJOR SAFETY ISSUE AND UPON RESEARCH HERE THIS IS A COMMON PROBLEM WITH THEM. DO NOTBUY THESE TIRES
Mfg Campaign: 11315809
Recall Date: Mar 3, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE TOP CAP ON THE DRIVERS SIDE (WHERE THE LUGGAGE RACK IS) CAME COMPLETELY OFF WHILE DRIVING ON THE HIGHWAY. THE PASSENGER SIDE ONE KEEP COMING LOOSE. THIS IS A SAFETY HAZARD, AS THE PIECE THAT FLEW OFF COULD HAVE INJURED SOMEONE OR WORSE. THIS IS NOT A SAFE PIECE ON THE SUV AND NEEDS TO BE ADDRESSED, AS MANY, MANY PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE.
Corrective Action:
THE TOP CAP ON THE DRIVERS SIDE (WHERE THE LUGGAGE RACK IS) CAME COMPLETELY OFF WHILE DRIVING ON THE HIGHWAY. THE PASSENGER SIDE ONE KEEP COMING LOOSE. THIS IS A SAFETY HAZARD, AS THE PIECE THAT FLEW OFF COULD HAVE INJURED SOMEONE OR WORSE. THIS IS NOT A SAFE PIECE ON THE SUV AND NEEDS TO BE ADDRESSED, AS MANY, MANY PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE.
Additional Notes:
THE TOP CAP ON THE DRIVERS SIDE (WHERE THE LUGGAGE RACK IS) CAME COMPLETELY OFF WHILE DRIVING ON THE HIGHWAY. THE PASSENGER SIDE ONE KEEP COMING LOOSE. THIS IS A SAFETY HAZARD, AS THE PIECE THAT FLEW OFF COULD HAVE INJURED SOMEONE OR WORSE. THIS IS NOT A SAFE PIECE ON THE SUV AND NEEDS TO BE ADDRESSED, AS MANY, MANY PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE.
Mfg Campaign: 11315408
Recall Date: Mar 1, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ELECTRIC SHORTAGES, SMELL BURNING WIRES, STALLS VEHICLE WAS REPURCHASED BY FORD AND I WANT TO MAKE SURE ITS REPORTED AS A LEMON AND NOT RESOLD FOR SAFETY OF OTHERS
Corrective Action:
ELECTRIC SHORTAGES, SMELL BURNING WIRES, STALLS VEHICLE WAS REPURCHASED BY FORD AND I WANT TO MAKE SURE ITS REPORTED AS A LEMON AND NOT RESOLD FOR SAFETY OF OTHERS
Additional Notes:
ELECTRIC SHORTAGES, SMELL BURNING WIRES, STALLS VEHICLE WAS REPURCHASED BY FORD AND I WANT TO MAKE SURE ITS REPORTED AS A LEMON AND NOT RESOLD FOR SAFETY OF OTHERS
Mfg Campaign: 11312251
Recall Date: Feb 29, 2020
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