Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Water pump failed and coolant leaked into the engine
Corrective Action:
Water pump failed and coolant leaked into the engine
Additional Notes:
Water pump failed and coolant leaked into the engine
Mfg Campaign: 11472176
Recall Date: Jul 3, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Water pump failed and coolant leaked into the engine
Corrective Action:
Water pump failed and coolant leaked into the engine
Additional Notes:
Water pump failed and coolant leaked into the engine
Mfg Campaign: 11472176
Recall Date: Jul 3, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.
Corrective Action:
April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.
Additional Notes:
April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.
Mfg Campaign: 11472103
Recall Date: Jul 2, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.
Corrective Action:
April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.
Additional Notes:
April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.
Mfg Campaign: 11472103
Recall Date: Jul 2, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, there was an abnormally loud sound coming from the vehicle without warning. Upon inspection, the contact discovered that the front passenger pillar trim had detached from the vehicle. The contact took the vehicle to a dealer where the pillar trim was replaced; however, a year later, the same pillar trim detached from the vehicle a second time. The dealer was notified of the failure and the contact was given an estimate for a second repair. The manufacturer was also notified of the failure and informed her that there were no recalls on the vehicle; the contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, there was an abnormally loud sound coming from the vehicle without warning. Upon inspection, the contact discovered that the front passenger pillar trim had detached from the vehicle. The contact took the vehicle to a dealer where the pillar trim was replaced; however, a year later, the same pillar trim detached from the vehicle a second time. The dealer was notified of the failure and the contact was given an estimate for a second repair. The manufacturer was also notified of the failure and informed her that there were no recalls on the vehicle; the contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, there was an abnormally loud sound coming from the vehicle without warning. Upon inspection, the contact discovered that the front passenger pillar trim had detached from the vehicle. The contact took the vehicle to a dealer where the pillar trim was replaced; however, a year later, the same pillar trim detached from the vehicle a second time. The dealer was notified of the failure and the contact was given an estimate for a second repair. The manufacturer was also notified of the failure and informed her that there were no recalls on the vehicle; the contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was unknown.
Mfg Campaign: 11471332
Recall Date: Jun 28, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I received two letters about this recall and scheduled an appointment with a ford dealer. When I showed up for the appointment they said it would take them a few days to even look at the vehicle and if the recall was not valid I would be charged. This was at the Bell Ford dealer in Phoenix.
Corrective Action:
I received two letters about this recall and scheduled an appointment with a ford dealer. When I showed up for the appointment they said it would take them a few days to even look at the vehicle and if the recall was not valid I would be charged. This was at the Bell Ford dealer in Phoenix.
Additional Notes:
I received two letters about this recall and scheduled an appointment with a ford dealer. When I showed up for the appointment they said it would take them a few days to even look at the vehicle and if the recall was not valid I would be charged. This was at the Bell Ford dealer in Phoenix.
Mfg Campaign: 11470994
Recall Date: Jun 25, 2022
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The low beam LED light has gone out which consists of replacing the whole headlight assembly. The dealership wants $2000 to replace this unit. Looking online at car forums this is a known issue on these explorers. Our explorer is from 2017 with only 31000 miles on it which means at most the headlight has been on for only 516 hours. LED lights should be lasting for 30000-40000 hours. This is a safety concern as driving without a low beam headlight is a concern to the person driving as well as any other person on the road. The vehicle issue has been confirmed and inspected by the dealer and there were no symptoms or messages of the problem prior to it occurring. Ford should be liable to repair the headlight in these instances as their product is a safety risk and malfunction on their end.
Corrective Action:
The low beam LED light has gone out which consists of replacing the whole headlight assembly. The dealership wants $2000 to replace this unit. Looking online at car forums this is a known issue on these explorers. Our explorer is from 2017 with only 31000 miles on it which means at most the headlight has been on for only 516 hours. LED lights should be lasting for 30000-40000 hours. This is a safety concern as driving without a low beam headlight is a concern to the person driving as well as any other person on the road. The vehicle issue has been confirmed and inspected by the dealer and there were no symptoms or messages of the problem prior to it occurring. Ford should be liable to repair the headlight in these instances as their product is a safety risk and malfunction on their end.
Additional Notes:
The low beam LED light has gone out which consists of replacing the whole headlight assembly. The dealership wants $2000 to replace this unit. Looking online at car forums this is a known issue on these explorers. Our explorer is from 2017 with only 31000 miles on it which means at most the headlight has been on for only 516 hours. LED lights should be lasting for 30000-40000 hours. This is a safety concern as driving without a low beam headlight is a concern to the person driving as well as any other person on the road. The vehicle issue has been confirmed and inspected by the dealer and there were no symptoms or messages of the problem prior to it occurring. Ford should be liable to repair the headlight in these instances as their product is a safety risk and malfunction on their end.
Mfg Campaign: 11470086
Recall Date: Jun 20, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
We are experiencing a clunk in the rear along with some sway at times when driving. We have had a mechanic verify that is a bushing issue that has been recalled (21S32) on this vehicle, but ours was not included because it was determined to be outside of the region of the recall. Ford will not honor the recall.
Corrective Action:
We are experiencing a clunk in the rear along with some sway at times when driving. We have had a mechanic verify that is a bushing issue that has been recalled (21S32) on this vehicle, but ours was not included because it was determined to be outside of the region of the recall. Ford will not honor the recall.
Additional Notes:
We are experiencing a clunk in the rear along with some sway at times when driving. We have had a mechanic verify that is a bushing issue that has been recalled (21S32) on this vehicle, but ours was not included because it was determined to be outside of the region of the recall. Ford will not honor the recall.
Mfg Campaign: 11469835
Recall Date: Jun 17, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
Corrective Action:
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
Additional Notes:
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
Mfg Campaign: 11469449
Recall Date: Jun 15, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
Corrective Action:
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
Additional Notes:
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
Mfg Campaign: 11469449
Recall Date: Jun 15, 2022
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
Corrective Action:
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
Additional Notes:
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
Mfg Campaign: 11469449
Recall Date: Jun 15, 2022
Ford Motor Company
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Potential Consequences:
The touch screen on the vehicle lags. It takes forever to go to stations. Changes to stations you haven’t pressed. Navigation doesn’t work properly. Phone Bluetooth doesn’t work properly. Informed the APIM NEEDS REPLACED. After researching, it appears a long list of ppl have the same complaints or very similar in nature. I think this should be investigated.
Corrective Action:
The touch screen on the vehicle lags. It takes forever to go to stations. Changes to stations you haven’t pressed. Navigation doesn’t work properly. Phone Bluetooth doesn’t work properly. Informed the APIM NEEDS REPLACED. After researching, it appears a long list of ppl have the same complaints or very similar in nature. I think this should be investigated.
Additional Notes:
The touch screen on the vehicle lags. It takes forever to go to stations. Changes to stations you haven’t pressed. Navigation doesn’t work properly. Phone Bluetooth doesn’t work properly. Informed the APIM NEEDS REPLACED. After researching, it appears a long list of ppl have the same complaints or very similar in nature. I think this should be investigated.
Mfg Campaign: 11465812
Recall Date: May 23, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On May 9, 2022, sometime during my drive on the HE Bailey Turnpike from Lawton Oklahoma to Oklahoma City, the driver side Pillar Trim of my 2017 Explorer came off; I was driving 70-75 miles per hour, and it was very windy. During the drive, I heard a noise but didn't think much about it until I got out of the car in Oklahoma City. Thats when I noticed the driver Pillar Trim missing. Traffic was very light during the drive and to my knowledge, the Pillar Trim did not hit another car or do any damage to anything. If there had been another person or automobile hit by the Pillar Trim, I feel that it could have resulted in an accident or serious injury to a person. When I contacted the Ford Dealership, I told them that a part of my Explorer had blown off; they knew exactly what had happened even before I told which part was missing.
Corrective Action:
On May 9, 2022, sometime during my drive on the HE Bailey Turnpike from Lawton Oklahoma to Oklahoma City, the driver side Pillar Trim of my 2017 Explorer came off; I was driving 70-75 miles per hour, and it was very windy. During the drive, I heard a noise but didn't think much about it until I got out of the car in Oklahoma City. Thats when I noticed the driver Pillar Trim missing. Traffic was very light during the drive and to my knowledge, the Pillar Trim did not hit another car or do any damage to anything. If there had been another person or automobile hit by the Pillar Trim, I feel that it could have resulted in an accident or serious injury to a person. When I contacted the Ford Dealership, I told them that a part of my Explorer had blown off; they knew exactly what had happened even before I told which part was missing.
Additional Notes:
On May 9, 2022, sometime during my drive on the HE Bailey Turnpike from Lawton Oklahoma to Oklahoma City, the driver side Pillar Trim of my 2017 Explorer came off; I was driving 70-75 miles per hour, and it was very windy. During the drive, I heard a noise but didn't think much about it until I got out of the car in Oklahoma City. Thats when I noticed the driver Pillar Trim missing. Traffic was very light during the drive and to my knowledge, the Pillar Trim did not hit another car or do any damage to anything. If there had been another person or automobile hit by the Pillar Trim, I feel that it could have resulted in an accident or serious injury to a person. When I contacted the Ford Dealership, I told them that a part of my Explorer had blown off; they knew exactly what had happened even before I told which part was missing.
Mfg Campaign: 11464915
Recall Date: May 16, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that after his wife exited the vehicle from the front driver’s side door, while attempting to open the rear driver’s side door, the vehicle began to roll backwards and knocked her to the ground. The contact's wife was taken to the hospital to seek medical attention but was not injured. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 66,281. The contact has stated that they have been in communicate with several Ford dealerships as well as their corporate offices. Neither of them have been able to replicate the issue and resolve it.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that after his wife exited the vehicle from the front driver’s side door, while attempting to open the rear driver’s side door, the vehicle began to roll backwards and knocked her to the ground. The contact's wife was taken to the hospital to seek medical attention but was not injured. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 66,281. The contact has stated that they have been in communicate with several Ford dealerships as well as their corporate offices. Neither of them have been able to replicate the issue and resolve it.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that after his wife exited the vehicle from the front driver’s side door, while attempting to open the rear driver’s side door, the vehicle began to roll backwards and knocked her to the ground. The contact's wife was taken to the hospital to seek medical attention but was not injured. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 66,281. The contact has stated that they have been in communicate with several Ford dealerships as well as their corporate offices. Neither of them have been able to replicate the issue and resolve it.
Mfg Campaign: 11464408
Recall Date: May 12, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Windshield Molding broke off while driving on road. Causing the vehicle behind me to swerve off the road. Damages were done to the other vehicles windshield.
Corrective Action:
Windshield Molding broke off while driving on road. Causing the vehicle behind me to swerve off the road. Damages were done to the other vehicles windshield.
Additional Notes:
Windshield Molding broke off while driving on road. Causing the vehicle behind me to swerve off the road. Damages were done to the other vehicles windshield.
Mfg Campaign: 11464179
Recall Date: May 11, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 ford 62,000 miles got vehicle brand new. On the freeway water light appears low coolant high temperature. I take vehicle water pump needed to be replaced. Vehicle is 2000 miles over and 5 Months over the warranty
Corrective Action:
2017 ford 62,000 miles got vehicle brand new. On the freeway water light appears low coolant high temperature. I take vehicle water pump needed to be replaced. Vehicle is 2000 miles over and 5 Months over the warranty
Additional Notes:
2017 ford 62,000 miles got vehicle brand new. On the freeway water light appears low coolant high temperature. I take vehicle water pump needed to be replaced. Vehicle is 2000 miles over and 5 Months over the warranty
Mfg Campaign: 11463148
Recall Date: May 3, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the coolant temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump weep hole was leaking, causing the water pump to be damaged. The vehicle was not repaired. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the coolant temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump weep hole was leaking, causing the water pump to be damaged. The vehicle was not repaired. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the coolant temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump weep hole was leaking, causing the water pump to be damaged. The vehicle was not repaired. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,000.
Mfg Campaign: 11462107
Recall Date: Apr 25, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while coming to a stop, the vehicle started to idle very rough. The contact stated that the transmission also shifted hard while driving. The contact related the failure to Customer Satisfaction Program: 20N07 (Power Train). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 96,000. THE CONSUMER WAS ADVISED BY THE MANUFACTURER OF A RECALL THAT HAS SINCE EXPIRED. THE MANUFACTURER REFUSED FINANCIAL ASSISTANCE. THE CONSUMER REQUESTED TO HAVE THE RECALL REPAIR REINSTATED.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while coming to a stop, the vehicle started to idle very rough. The contact stated that the transmission also shifted hard while driving. The contact related the failure to Customer Satisfaction Program: 20N07 (Power Train). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 96,000. THE CONSUMER WAS ADVISED BY THE MANUFACTURER OF A RECALL THAT HAS SINCE EXPIRED. THE MANUFACTURER REFUSED FINANCIAL ASSISTANCE. THE CONSUMER REQUESTED TO HAVE THE RECALL REPAIR REINSTATED.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while coming to a stop, the vehicle started to idle very rough. The contact stated that the transmission also shifted hard while driving. The contact related the failure to Customer Satisfaction Program: 20N07 (Power Train). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 96,000. THE CONSUMER WAS ADVISED BY THE MANUFACTURER OF A RECALL THAT HAS SINCE EXPIRED. THE MANUFACTURER REFUSED FINANCIAL ASSISTANCE. THE CONSUMER REQUESTED TO HAVE THE RECALL REPAIR REINSTATED.
Mfg Campaign: 11461291
Recall Date: Apr 19, 2022
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated a month later, while driving at an unknown speed, she started to hear a flapping noise from the roof rack. The contact took the vehicle to the local dealer, where it was diagnosed with needing the roof rack clips, push pins, and cap to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 69,128.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated a month later, while driving at an unknown speed, she started to hear a flapping noise from the roof rack. The contact took the vehicle to the local dealer, where it was diagnosed with needing the roof rack clips, push pins, and cap to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 69,128.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated a month later, while driving at an unknown speed, she started to hear a flapping noise from the roof rack. The contact took the vehicle to the local dealer, where it was diagnosed with needing the roof rack clips, push pins, and cap to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 69,128.
Mfg Campaign: 11461376
Recall Date: Apr 19, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
A-Pillar exterior windshield trim became detached from the passenger side at highway speeds without warning and no prior indication of damage. This appears to be a very common issue with this generation of models based on a simple internet search, and I am shocked that Ford Motor Co. is doing nothing to resolve this. The loose piece becomes a hazard to other motor vehicle operators where it could potentially strike a vehicle causing windshield damage, startle an operator causing loss of control, or in the case of motorcycles, injure the operator. Even if it does not strike another vehicle or operator, it becomes road debris and is a safety hazard to other vehicles, and to persons attempting to retrieve it. While we were fortunate that it did not cause any further incident, the potential for a serious accident is high with this defect.
Corrective Action:
A-Pillar exterior windshield trim became detached from the passenger side at highway speeds without warning and no prior indication of damage. This appears to be a very common issue with this generation of models based on a simple internet search, and I am shocked that Ford Motor Co. is doing nothing to resolve this. The loose piece becomes a hazard to other motor vehicle operators where it could potentially strike a vehicle causing windshield damage, startle an operator causing loss of control, or in the case of motorcycles, injure the operator. Even if it does not strike another vehicle or operator, it becomes road debris and is a safety hazard to other vehicles, and to persons attempting to retrieve it. While we were fortunate that it did not cause any further incident, the potential for a serious accident is high with this defect.
Additional Notes:
A-Pillar exterior windshield trim became detached from the passenger side at highway speeds without warning and no prior indication of damage. This appears to be a very common issue with this generation of models based on a simple internet search, and I am shocked that Ford Motor Co. is doing nothing to resolve this. The loose piece becomes a hazard to other motor vehicle operators where it could potentially strike a vehicle causing windshield damage, startle an operator causing loss of control, or in the case of motorcycles, injure the operator. Even if it does not strike another vehicle or operator, it becomes road debris and is a safety hazard to other vehicles, and to persons attempting to retrieve it. While we were fortunate that it did not cause any further incident, the potential for a serious accident is high with this defect.
Mfg Campaign: 11460232
Recall Date: Apr 9, 2022
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