Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY:ROOF AND PILLARS
Potential Consequences:
My husband was driving on the highway on a windy day and the Apillar Trim blew off the car. It got stuck in one of the side mirrors and was bashing against the window until my husband could pull over and get it. When I called the dealership and told them what happened, they shared that it happens frequently. I brought it into the dealership to be repaired and was told by 3 people that it happens frequently. The repair will cost $685. We are going to see if a different repair shop can fix it for less. Either way, our car should not blow apart on a windy day. -Had the part blown into traffic, it could have seriously injured a car behind them or coming toward them -In addition, it was surprising to my husband who said he nearly drove off the road because this part was banging against the car -There was no warning -The dealership has inspected it
Corrective Action:
My husband was driving on the highway on a windy day and the Apillar Trim blew off the car. It got stuck in one of the side mirrors and was bashing against the window until my husband could pull over and get it. When I called the dealership and told them what happened, they shared that it happens frequently. I brought it into the dealership to be repaired and was told by 3 people that it happens frequently. The repair will cost $685. We are going to see if a different repair shop can fix it for less. Either way, our car should not blow apart on a windy day. -Had the part blown into traffic, it could have seriously injured a car behind them or coming toward them -In addition, it was surprising to my husband who said he nearly drove off the road because this part was banging against the car -There was no warning -The dealership has inspected it
Additional Notes:
My husband was driving on the highway on a windy day and the Apillar Trim blew off the car. It got stuck in one of the side mirrors and was bashing against the window until my husband could pull over and get it. When I called the dealership and told them what happened, they shared that it happens frequently. I brought it into the dealership to be repaired and was told by 3 people that it happens frequently. The repair will cost $685. We are going to see if a different repair shop can fix it for less. Either way, our car should not blow apart on a windy day. -Had the part blown into traffic, it could have seriously injured a car behind them or coming toward them -In addition, it was surprising to my husband who said he nearly drove off the road because this part was banging against the car -There was no warning -The dealership has inspected it
Mfg Campaign: 11500523
Recall Date: Jan 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Driving on busy interstate at approximately 55mph there was a sudden loss of acceleration ability and check engine light came on, white smoke coming from exhaust. Car was taken to dealership and diagnosed with bank 1 broken turbocharger turbine wheel, and bank 2 turbocharger turbine wheel damaged requiring replacement of both turbocharger turbine wheels, both catalytic converter assemblies, o2 sensors, tailpipe, flex pipe, gaskets. Estimated repair cost greater than $9000. Mechanic at dealership reports this is a very common problem with this vehicle. Vehicle at 88k miles with routine maintenance and no collisions, similar recall for other years of same make and model
Corrective Action:
Driving on busy interstate at approximately 55mph there was a sudden loss of acceleration ability and check engine light came on, white smoke coming from exhaust. Car was taken to dealership and diagnosed with bank 1 broken turbocharger turbine wheel, and bank 2 turbocharger turbine wheel damaged requiring replacement of both turbocharger turbine wheels, both catalytic converter assemblies, o2 sensors, tailpipe, flex pipe, gaskets. Estimated repair cost greater than $9000. Mechanic at dealership reports this is a very common problem with this vehicle. Vehicle at 88k miles with routine maintenance and no collisions, similar recall for other years of same make and model
Additional Notes:
Driving on busy interstate at approximately 55mph there was a sudden loss of acceleration ability and check engine light came on, white smoke coming from exhaust. Car was taken to dealership and diagnosed with bank 1 broken turbocharger turbine wheel, and bank 2 turbocharger turbine wheel damaged requiring replacement of both turbocharger turbine wheels, both catalytic converter assemblies, o2 sensors, tailpipe, flex pipe, gaskets. Estimated repair cost greater than $9000. Mechanic at dealership reports this is a very common problem with this vehicle. Vehicle at 88k miles with routine maintenance and no collisions, similar recall for other years of same make and model
Mfg Campaign: 11499968
Recall Date: Jan 3, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the RPM was inoperable. Additionally, the vehicle experienced rough idling and shaking while driving. The contact stated that the dealer previously performed Customer Satisfaction Program: 20B27 (Powertrain Control Module Reflash). The vehicle was taken to the dealer and Grieco Ford of Raynham (1651 New State Hwy, Raynham, MA 02767) however, the dealers were unable to duplicate the failure. The vehicle was then taken to two independent mechanics, who diagnosed that the failure was related to Customer Satisfaction Program: 20N07 (Transmission Extended Warranty Coverage). The mechanics determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered by the TSB. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the RPM was inoperable. Additionally, the vehicle experienced rough idling and shaking while driving. The contact stated that the dealer previously performed Customer Satisfaction Program: 20B27 (Powertrain Control Module Reflash). The vehicle was taken to the dealer and Grieco Ford of Raynham (1651 New State Hwy, Raynham, MA 02767) however, the dealers were unable to duplicate the failure. The vehicle was then taken to two independent mechanics, who diagnosed that the failure was related to Customer Satisfaction Program: 20N07 (Transmission Extended Warranty Coverage). The mechanics determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered by the TSB. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the RPM was inoperable. Additionally, the vehicle experienced rough idling and shaking while driving. The contact stated that the dealer previously performed Customer Satisfaction Program: 20B27 (Powertrain Control Module Reflash). The vehicle was taken to the dealer and Grieco Ford of Raynham (1651 New State Hwy, Raynham, MA 02767) however, the dealers were unable to duplicate the failure. The vehicle was then taken to two independent mechanics, who diagnosed that the failure was related to Customer Satisfaction Program: 20N07 (Transmission Extended Warranty Coverage). The mechanics determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered by the TSB. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 75,000.
Mfg Campaign: 11499996
Recall Date: Jan 3, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On Christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford Motor Company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know." I have not yet picked up the car though the dealer replaced both toe link assemblies. I am GRAVELY concerned.
Corrective Action:
In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On Christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford Motor Company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know." I have not yet picked up the car though the dealer replaced both toe link assemblies. I am GRAVELY concerned.
Additional Notes:
In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On Christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford Motor Company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know." I have not yet picked up the car though the dealer replaced both toe link assemblies. I am GRAVELY concerned.
Mfg Campaign: 11499664
Recall Date: Jan 1, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On Christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford Motor Company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know." I have not yet picked up the car though the dealer replaced both toe link assemblies. I am GRAVELY concerned.
Corrective Action:
In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On Christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford Motor Company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know." I have not yet picked up the car though the dealer replaced both toe link assemblies. I am GRAVELY concerned.
Additional Notes:
In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On Christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford Motor Company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know." I have not yet picked up the car though the dealer replaced both toe link assemblies. I am GRAVELY concerned.
Mfg Campaign: 11499664
Recall Date: Jan 1, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The side pillars on both the driver side and front passenger side became loose. There was a definite rattle sound inside the car. Thankfully I noticed it before they flew off and hit another person/car on the highway. This could have led to multiple injuries. When I brought the car back to the dealership they mentioned that this has happened to other cars. Perhaps there needs to be a recall. This only compounds the situation I had in April of 2022. While driving on a highway I suddenly had a rattle in the front window. I discovered that the moulding had rotted and the window was separating. When replaced by the dealership, they told me that they have dealt with this problem numerous times. Is it time to recall and have Ford pay back these expenses?
Corrective Action:
The side pillars on both the driver side and front passenger side became loose. There was a definite rattle sound inside the car. Thankfully I noticed it before they flew off and hit another person/car on the highway. This could have led to multiple injuries. When I brought the car back to the dealership they mentioned that this has happened to other cars. Perhaps there needs to be a recall. This only compounds the situation I had in April of 2022. While driving on a highway I suddenly had a rattle in the front window. I discovered that the moulding had rotted and the window was separating. When replaced by the dealership, they told me that they have dealt with this problem numerous times. Is it time to recall and have Ford pay back these expenses?
Additional Notes:
The side pillars on both the driver side and front passenger side became loose. There was a definite rattle sound inside the car. Thankfully I noticed it before they flew off and hit another person/car on the highway. This could have led to multiple injuries. When I brought the car back to the dealership they mentioned that this has happened to other cars. Perhaps there needs to be a recall. This only compounds the situation I had in April of 2022. While driving on a highway I suddenly had a rattle in the front window. I discovered that the moulding had rotted and the window was separating. When replaced by the dealership, they told me that they have dealt with this problem numerous times. Is it time to recall and have Ford pay back these expenses?
Mfg Campaign: 11499333
Recall Date: Dec 29, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I own a 2017 Ford Explorer XLT with 2.3L Eco Boost. It was recently diagnosed with coolant leaking into the cylinder. I was told there is nothing that can be done about it other than buying a new engine. Since August 2022, this car has had the "check engine" light on and has been to several different mechanics and 2 different Ford dealers before finally being diagnosed. After researching this issuer, I have learned that Ford has known about this issue since 2010 and chosen to do nothing about it. I have been driving this vehicle around, not knowing that this problem could cause the engine to catch on fire, endangering all the lives of my family! Ford should take responsibility for this issue and replace the engine!
Corrective Action:
I own a 2017 Ford Explorer XLT with 2.3L Eco Boost. It was recently diagnosed with coolant leaking into the cylinder. I was told there is nothing that can be done about it other than buying a new engine. Since August 2022, this car has had the "check engine" light on and has been to several different mechanics and 2 different Ford dealers before finally being diagnosed. After researching this issuer, I have learned that Ford has known about this issue since 2010 and chosen to do nothing about it. I have been driving this vehicle around, not knowing that this problem could cause the engine to catch on fire, endangering all the lives of my family! Ford should take responsibility for this issue and replace the engine!
Additional Notes:
I own a 2017 Ford Explorer XLT with 2.3L Eco Boost. It was recently diagnosed with coolant leaking into the cylinder. I was told there is nothing that can be done about it other than buying a new engine. Since August 2022, this car has had the "check engine" light on and has been to several different mechanics and 2 different Ford dealers before finally being diagnosed. After researching this issuer, I have learned that Ford has known about this issue since 2010 and chosen to do nothing about it. I have been driving this vehicle around, not knowing that this problem could cause the engine to catch on fire, endangering all the lives of my family! Ford should take responsibility for this issue and replace the engine!
Mfg Campaign: 11499407
Recall Date: Dec 29, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that on numerous occasions while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that on numerous occasions while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that on numerous occasions while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.
Mfg Campaign: 11499409
Recall Date: Dec 29, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, he noticed fluid leaking underneath the vehicle. There was no warning light illuminated. The contact, who is an independent mechanic, diagnosed the vehicle and determined that the water pump needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 56,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, he noticed fluid leaking underneath the vehicle. There was no warning light illuminated. The contact, who is an independent mechanic, diagnosed the vehicle and determined that the water pump needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 56,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, he noticed fluid leaking underneath the vehicle. There was no warning light illuminated. The contact, who is an independent mechanic, diagnosed the vehicle and determined that the water pump needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 56,000.
Mfg Campaign: 11498992
Recall Date: Dec 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On 11/21/22, my car ‘lost’ it’s transmission at 72,704 miles. This is when a wrench light came on the dashboard, and the car went into limp mode-putting myself and my 2 children at risk while driving. I was luckily able to pull off the road. When I restarted the car, the light went off and allowed me to slowly drive back to my house. We had it towed to a Ford Dealership for further investigation. Prior to this incident, the car had been having intermittent issues with shifting gears on hills, and an occasionally clunking noise that paired with it. We had taken it to the dealership and asked them to investigate. They told us there were no issues, that the transmission was fine, which meant no codes. We had just had some powertrain issues resolved, due to other lights associated with the terrain management system. The issues continued, intermittently, but we were unable to get into another appointment prior to its failure. Once in, we were informed that it was ‘rare’ and that while they hadn’t fully investigated the issue the prior time-there had been no computer codes to indicate this would happen. So, now we have no car and an $8200 bill to fix it, as quoted by our Ford Dealership
Corrective Action:
On 11/21/22, my car ‘lost’ it’s transmission at 72,704 miles. This is when a wrench light came on the dashboard, and the car went into limp mode-putting myself and my 2 children at risk while driving. I was luckily able to pull off the road. When I restarted the car, the light went off and allowed me to slowly drive back to my house. We had it towed to a Ford Dealership for further investigation. Prior to this incident, the car had been having intermittent issues with shifting gears on hills, and an occasionally clunking noise that paired with it. We had taken it to the dealership and asked them to investigate. They told us there were no issues, that the transmission was fine, which meant no codes. We had just had some powertrain issues resolved, due to other lights associated with the terrain management system. The issues continued, intermittently, but we were unable to get into another appointment prior to its failure. Once in, we were informed that it was ‘rare’ and that while they hadn’t fully investigated the issue the prior time-there had been no computer codes to indicate this would happen. So, now we have no car and an $8200 bill to fix it, as quoted by our Ford Dealership
Additional Notes:
On 11/21/22, my car ‘lost’ it’s transmission at 72,704 miles. This is when a wrench light came on the dashboard, and the car went into limp mode-putting myself and my 2 children at risk while driving. I was luckily able to pull off the road. When I restarted the car, the light went off and allowed me to slowly drive back to my house. We had it towed to a Ford Dealership for further investigation. Prior to this incident, the car had been having intermittent issues with shifting gears on hills, and an occasionally clunking noise that paired with it. We had taken it to the dealership and asked them to investigate. They told us there were no issues, that the transmission was fine, which meant no codes. We had just had some powertrain issues resolved, due to other lights associated with the terrain management system. The issues continued, intermittently, but we were unable to get into another appointment prior to its failure. Once in, we were informed that it was ‘rare’ and that while they hadn’t fully investigated the issue the prior time-there had been no computer codes to indicate this would happen. So, now we have no car and an $8200 bill to fix it, as quoted by our Ford Dealership
Mfg Campaign: 11498912
Recall Date: Dec 26, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING ON I95 ON FRIDAY AND THE DRIVER LEFT SIDE WINSHIELD OUTER PILLAR OUTER TRIM MOLDING FLEW OFF IN THE WIND VERY HARD. ON SATURDAY I WAS DRIVING ON THE BELTWAY WHEN THE PASSENGER SIDE RIGHT SIDE WINDSHIELD OUTER PILLAR OUTER TRIM MOLDING FEW OFF I WAS SO SCARED BECAUSE I DONT KNOW IF HIT THE WINDSHILED OF THE CAR BEHIND ME. THIS IS VERY DANGEROUS. NOW BOTH ARE GONE.
Corrective Action:
I WAS DRIVING ON I95 ON FRIDAY AND THE DRIVER LEFT SIDE WINSHIELD OUTER PILLAR OUTER TRIM MOLDING FLEW OFF IN THE WIND VERY HARD. ON SATURDAY I WAS DRIVING ON THE BELTWAY WHEN THE PASSENGER SIDE RIGHT SIDE WINDSHIELD OUTER PILLAR OUTER TRIM MOLDING FEW OFF I WAS SO SCARED BECAUSE I DONT KNOW IF HIT THE WINDSHILED OF THE CAR BEHIND ME. THIS IS VERY DANGEROUS. NOW BOTH ARE GONE.
Additional Notes:
I WAS DRIVING ON I95 ON FRIDAY AND THE DRIVER LEFT SIDE WINSHIELD OUTER PILLAR OUTER TRIM MOLDING FLEW OFF IN THE WIND VERY HARD. ON SATURDAY I WAS DRIVING ON THE BELTWAY WHEN THE PASSENGER SIDE RIGHT SIDE WINDSHIELD OUTER PILLAR OUTER TRIM MOLDING FEW OFF I WAS SO SCARED BECAUSE I DONT KNOW IF HIT THE WINDSHILED OF THE CAR BEHIND ME. THIS IS VERY DANGEROUS. NOW BOTH ARE GONE.
Mfg Campaign: 11498368
Recall Date: Dec 21, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I purchased 2 2017 ford explorers and they both developed the same problem . The plastic windshield pillar facia trim breaks off at highway speed. Not only is this a dangerous distraction to the driver, the part flying off at 65 mph becomes a projectile that is a hazard to vehicles following behind. Based on forums, you tube videos, and the availability of aftermarket replacement trim, this would appear to be a wide scale problem.
Corrective Action:
I purchased 2 2017 ford explorers and they both developed the same problem . The plastic windshield pillar facia trim breaks off at highway speed. Not only is this a dangerous distraction to the driver, the part flying off at 65 mph becomes a projectile that is a hazard to vehicles following behind. Based on forums, you tube videos, and the availability of aftermarket replacement trim, this would appear to be a wide scale problem.
Additional Notes:
I purchased 2 2017 ford explorers and they both developed the same problem . The plastic windshield pillar facia trim breaks off at highway speed. Not only is this a dangerous distraction to the driver, the part flying off at 65 mph becomes a projectile that is a hazard to vehicles following behind. Based on forums, you tube videos, and the availability of aftermarket replacement trim, this would appear to be a wide scale problem.
Mfg Campaign: 11497927
Recall Date: Dec 18, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on the highway the driver side windshield flew off the car into the roadway.
Corrective Action:
While driving on the highway the driver side windshield flew off the car into the roadway.
Additional Notes:
While driving on the highway the driver side windshield flew off the car into the roadway.
Mfg Campaign: 11497490
Recall Date: Dec 14, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
- The weather stripping around my front windshield failed and caused the molding around the windshield to also fail. - This failure occurred while driving at highway speeds. The flying debris alarmed me and could have obstructed my view. It could also have hit another vehicle and caused an accident. - There are instances online of this happening to Ford Explorers. Unknown if it has been inspected by dealers. - My vehicle has not yet been inspected for this defect. - There were no warning lamps or messages/symptoms before this failure. It first appeared on 12/1/2022. My vehicle is a 2017 and at 56000 miles.
Corrective Action:
- The weather stripping around my front windshield failed and caused the molding around the windshield to also fail. - This failure occurred while driving at highway speeds. The flying debris alarmed me and could have obstructed my view. It could also have hit another vehicle and caused an accident. - There are instances online of this happening to Ford Explorers. Unknown if it has been inspected by dealers. - My vehicle has not yet been inspected for this defect. - There were no warning lamps or messages/symptoms before this failure. It first appeared on 12/1/2022. My vehicle is a 2017 and at 56000 miles.
Additional Notes:
- The weather stripping around my front windshield failed and caused the molding around the windshield to also fail. - This failure occurred while driving at highway speeds. The flying debris alarmed me and could have obstructed my view. It could also have hit another vehicle and caused an accident. - There are instances online of this happening to Ford Explorers. Unknown if it has been inspected by dealers. - My vehicle has not yet been inspected for this defect. - There were no warning lamps or messages/symptoms before this failure. It first appeared on 12/1/2022. My vehicle is a 2017 and at 56000 miles.
Mfg Campaign: 11497214
Recall Date: Dec 13, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY:ROOF AND PILLARS
Potential Consequences:
- The weather stripping around my front windshield failed and caused the molding around the windshield to also fail. - This failure occurred while driving at highway speeds. The flying debris alarmed me and could have obstructed my view. It could also have hit another vehicle and caused an accident. - There are instances online of this happening to Ford Explorers. Unknown if it has been inspected by dealers. - My vehicle has not yet been inspected for this defect. - There were no warning lamps or messages/symptoms before this failure. It first appeared on 12/1/2022. My vehicle is a 2017 and at 56000 miles.
Corrective Action:
- The weather stripping around my front windshield failed and caused the molding around the windshield to also fail. - This failure occurred while driving at highway speeds. The flying debris alarmed me and could have obstructed my view. It could also have hit another vehicle and caused an accident. - There are instances online of this happening to Ford Explorers. Unknown if it has been inspected by dealers. - My vehicle has not yet been inspected for this defect. - There were no warning lamps or messages/symptoms before this failure. It first appeared on 12/1/2022. My vehicle is a 2017 and at 56000 miles.
Additional Notes:
- The weather stripping around my front windshield failed and caused the molding around the windshield to also fail. - This failure occurred while driving at highway speeds. The flying debris alarmed me and could have obstructed my view. It could also have hit another vehicle and caused an accident. - There are instances online of this happening to Ford Explorers. Unknown if it has been inspected by dealers. - My vehicle has not yet been inspected for this defect. - There were no warning lamps or messages/symptoms before this failure. It first appeared on 12/1/2022. My vehicle is a 2017 and at 56000 miles.
Mfg Campaign: 11497214
Recall Date: Dec 13, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way
Corrective Action:
I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way
Additional Notes:
I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way
Mfg Campaign: 11496699
Recall Date: Dec 9, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way
Corrective Action:
I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way
Additional Notes:
I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way
Mfg Campaign: 11496699
Recall Date: Dec 9, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way
Corrective Action:
I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way
Additional Notes:
I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way
Mfg Campaign: 11496699
Recall Date: Dec 9, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that carbon monoxide was entering the cabin of the vehicle. The contact stated that there was an abnormally strong exhaust odor inside the vehicle after driving short distances. The contact stated that he felt lightheaded while driving the vehicle. No medical attention was sought. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that carbon monoxide was entering the cabin of the vehicle. The contact stated that there was an abnormally strong exhaust odor inside the vehicle after driving short distances. The contact stated that he felt lightheaded while driving the vehicle. No medical attention was sought. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that carbon monoxide was entering the cabin of the vehicle. The contact stated that there was an abnormally strong exhaust odor inside the vehicle after driving short distances. The contact stated that he felt lightheaded while driving the vehicle. No medical attention was sought. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.
Mfg Campaign: 11496791
Recall Date: Dec 9, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the front and rear passenger's side doors failed to open from the outside whenever the door was locked. The dealer was notified of the failure and informed the contact that the failure was a known issue. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the front and rear passenger's side doors failed to open from the outside whenever the door was locked. The dealer was notified of the failure and informed the contact that the failure was a known issue. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the front and rear passenger's side doors failed to open from the outside whenever the door was locked. The dealer was notified of the failure and informed the contact that the failure was a known issue. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.
Mfg Campaign: 11496645
Recall Date: Dec 8, 2022
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