Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that he noticed a coolant leak coming from the water pump. The coolant level was low, so the contact added coolant. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that he noticed a coolant leak coming from the water pump. The coolant level was low, so the contact added coolant. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that he noticed a coolant leak coming from the water pump. The coolant level was low, so the contact added coolant. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
Mfg Campaign: 11511797
Recall Date: Mar 14, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.
Corrective Action:
While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.
Additional Notes:
While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.
Mfg Campaign: 11511845
Recall Date: Mar 14, 2023
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
Potential Consequences:
While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.
Corrective Action:
While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.
Additional Notes:
While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.
Mfg Campaign: 11511845
Recall Date: Mar 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
Corrective Action:
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
Additional Notes:
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
Mfg Campaign: 11511500
Recall Date: Mar 13, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
Corrective Action:
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
Additional Notes:
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
Mfg Campaign: 11511500
Recall Date: Mar 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
Corrective Action:
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
Additional Notes:
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
Mfg Campaign: 11511500
Recall Date: Mar 13, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail detached and flew off the vehicle. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 68,280.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail detached and flew off the vehicle. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 68,280.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail detached and flew off the vehicle. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 68,280.
Mfg Campaign: 11511642
Recall Date: Mar 13, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
A-post (passenger side) trim because detached at high speed, striking another car.
Corrective Action:
A-post (passenger side) trim because detached at high speed, striking another car.
Additional Notes:
A-post (passenger side) trim because detached at high speed, striking another car.
Mfg Campaign: 11511123
Recall Date: Mar 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle began overheating and repair shop advised it appears to be a water pump issue. The vehicle only has 107000 miles on it. Was quoted $2500-3000 for repair due to pump being built into the engine.
Corrective Action:
Vehicle began overheating and repair shop advised it appears to be a water pump issue. The vehicle only has 107000 miles on it. Was quoted $2500-3000 for repair due to pump being built into the engine.
Additional Notes:
Vehicle began overheating and repair shop advised it appears to be a water pump issue. The vehicle only has 107000 miles on it. Was quoted $2500-3000 for repair due to pump being built into the engine.
Mfg Campaign: 11510913
Recall Date: Mar 9, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving on the interstate highway- I-20 in Alabama going eastbound at approx. 70 mph. Suddenly, the driver's side windshield trim moulding blew off without any warning. Mileage was 51,278. The safety issue is that this trim moulding is approx. 18 inches long - 4 inches wide which may have hit another vehicle as it departed my vehicle at highway speeds. I further read that approx. 170 Ford Explorer owners have also reported the identical issue, so I wanted the goverment to be aware that this occurred and hopefully there is a full recall. The dealer wants $650 to replace this moulding.
Corrective Action:
I was driving on the interstate highway- I-20 in Alabama going eastbound at approx. 70 mph. Suddenly, the driver's side windshield trim moulding blew off without any warning. Mileage was 51,278. The safety issue is that this trim moulding is approx. 18 inches long - 4 inches wide which may have hit another vehicle as it departed my vehicle at highway speeds. I further read that approx. 170 Ford Explorer owners have also reported the identical issue, so I wanted the goverment to be aware that this occurred and hopefully there is a full recall. The dealer wants $650 to replace this moulding.
Additional Notes:
I was driving on the interstate highway- I-20 in Alabama going eastbound at approx. 70 mph. Suddenly, the driver's side windshield trim moulding blew off without any warning. Mileage was 51,278. The safety issue is that this trim moulding is approx. 18 inches long - 4 inches wide which may have hit another vehicle as it departed my vehicle at highway speeds. I further read that approx. 170 Ford Explorer owners have also reported the identical issue, so I wanted the goverment to be aware that this occurred and hopefully there is a full recall. The dealer wants $650 to replace this moulding.
Mfg Campaign: 11511031
Recall Date: Mar 9, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking sound was coming from the windshield. Upon inspection, the contact discovered that the front, passenger side windshield trim panel was cracked in several places. The contact called the dealer about the failure and was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 48,120.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking sound was coming from the windshield. Upon inspection, the contact discovered that the front, passenger side windshield trim panel was cracked in several places. The contact called the dealer about the failure and was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 48,120.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking sound was coming from the windshield. Upon inspection, the contact discovered that the front, passenger side windshield trim panel was cracked in several places. The contact called the dealer about the failure and was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 48,120.
Mfg Campaign: 11510542
Recall Date: Mar 7, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Traveling at Highway speed (70mph) on level road without unusual road conditions is clear daytime weather, the drivers side windshield pillar trim separated from the vehicle, and the drivers side mid pillar trim loosened, but did not separate. No other vehicle damage occurred. The vehicle had been purchased from a Dealer in Bowie Tx, 15 minutes before the incident. The dealer has agreed to repair the damage.
Corrective Action:
Traveling at Highway speed (70mph) on level road without unusual road conditions is clear daytime weather, the drivers side windshield pillar trim separated from the vehicle, and the drivers side mid pillar trim loosened, but did not separate. No other vehicle damage occurred. The vehicle had been purchased from a Dealer in Bowie Tx, 15 minutes before the incident. The dealer has agreed to repair the damage.
Additional Notes:
Traveling at Highway speed (70mph) on level road without unusual road conditions is clear daytime weather, the drivers side windshield pillar trim separated from the vehicle, and the drivers side mid pillar trim loosened, but did not separate. No other vehicle damage occurred. The vehicle had been purchased from a Dealer in Bowie Tx, 15 minutes before the incident. The dealer has agreed to repair the damage.
Mfg Campaign: 11509149
Recall Date: Feb 26, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
At highway speed the Windshield-Outer Trim Molding Pillar Driver Left Side departed the vehicle. I saw something flicker by but did not know what it was until I stopped and saw the missing trim piece.
Corrective Action:
At highway speed the Windshield-Outer Trim Molding Pillar Driver Left Side departed the vehicle. I saw something flicker by but did not know what it was until I stopped and saw the missing trim piece.
Additional Notes:
At highway speed the Windshield-Outer Trim Molding Pillar Driver Left Side departed the vehicle. I saw something flicker by but did not know what it was until I stopped and saw the missing trim piece.
Mfg Campaign: 11509068
Recall Date: Feb 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Pulled my Explorer into the driveway because the temperature gauge came on While driving up my hill. Then when pulling in the driveway there was fluid leaking throughout my driveway and then there was a big puddle. I had it towed to a local service station in my town and I just got the estimate. The water pump was no good. I have only 74,599 miles on my SUV. I just found out that in the past (2011-2016) Explorers had issues with the water pumps. I brought it to a local auto repair station because I couldn't get my explorer in for 3 weeks at a local dealership.
Corrective Action:
Pulled my Explorer into the driveway because the temperature gauge came on While driving up my hill. Then when pulling in the driveway there was fluid leaking throughout my driveway and then there was a big puddle. I had it towed to a local service station in my town and I just got the estimate. The water pump was no good. I have only 74,599 miles on my SUV. I just found out that in the past (2011-2016) Explorers had issues with the water pumps. I brought it to a local auto repair station because I couldn't get my explorer in for 3 weeks at a local dealership.
Additional Notes:
Pulled my Explorer into the driveway because the temperature gauge came on While driving up my hill. Then when pulling in the driveway there was fluid leaking throughout my driveway and then there was a big puddle. I had it towed to a local service station in my town and I just got the estimate. The water pump was no good. I have only 74,599 miles on my SUV. I just found out that in the past (2011-2016) Explorers had issues with the water pumps. I brought it to a local auto repair station because I couldn't get my explorer in for 3 weeks at a local dealership.
Mfg Campaign: 11508733
Recall Date: Feb 23, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on the interstate the second day that we had the car, bought it used the right side window A pillar trim came off the car and landed on the interstate and broke in pieces. Several cars behind us had to swerve to keep from hitting the parts. Could have caused a very bad accident as there was a lot of cars on the road. I see that this a major issue with the Explorers and should be recalled due to safety.
Corrective Action:
While driving on the interstate the second day that we had the car, bought it used the right side window A pillar trim came off the car and landed on the interstate and broke in pieces. Several cars behind us had to swerve to keep from hitting the parts. Could have caused a very bad accident as there was a lot of cars on the road. I see that this a major issue with the Explorers and should be recalled due to safety.
Additional Notes:
While driving on the interstate the second day that we had the car, bought it used the right side window A pillar trim came off the car and landed on the interstate and broke in pieces. Several cars behind us had to swerve to keep from hitting the parts. Could have caused a very bad accident as there was a lot of cars on the road. I see that this a major issue with the Explorers and should be recalled due to safety.
Mfg Campaign: 11508283
Recall Date: Feb 21, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The trim and seals around the front windshield are cracked and coming apart. This has caused parts to fly off potentially hitting other cars. This has happened in multiple occasions.
Corrective Action:
The trim and seals around the front windshield are cracked and coming apart. This has caused parts to fly off potentially hitting other cars. This has happened in multiple occasions.
Additional Notes:
The trim and seals around the front windshield are cracked and coming apart. This has caused parts to fly off potentially hitting other cars. This has happened in multiple occasions.
Mfg Campaign: 11508421
Recall Date: Feb 21, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
"A" pillar window trim fails to remain affixed to the vehicle. After just a year of new vehicle ownership, on at least 15 different occasions, my passenger side "A" window trim or driver's side window trim would fly off while in travel. This usually occurs on the highway at any speeds exceeding 40 mph. I feel that this creates a safety issue and a financial burden as the piece and sometimes the mounting bracket have to be purchased at each incident. The safety issues are a somewhat large part of the vehicle separates and goes flying into any following traffic. The separation from the vehicle is usually a noisy and distracting affair for the operator/driver. Further, following traffic has to avoid the now airborne part. An additional safety concern is the missing part exposes the edges of the windshield, possibly affecting the integrity of the windshield, not to mention little protection from rain, water or snow. Lastly, the missing part creates a very unsightly vehicle. Attached are pictures of my vehicle without the part and my 2023-2022 eBay purchases. The document shows 6 replacements/purchases in just over a one year period. I have purchased both very expensive OEM parts and after market parts, with the same unfortunate results. I am not an engineer, but it appears that poor design allows 45+ mph wind to get under the trim, forcing it away and off the windshield pillar. Please, consult with any 2011-2019 Ford Explorer owner and I'm sure they have a similar story. I make a habit of looking at other Ford Explorers on the road and at least half the affected years vehicles are missing the windshield trim. I'm not one that complains frequently, but this is ridiculous and potentially dangerous.
Corrective Action:
"A" pillar window trim fails to remain affixed to the vehicle. After just a year of new vehicle ownership, on at least 15 different occasions, my passenger side "A" window trim or driver's side window trim would fly off while in travel. This usually occurs on the highway at any speeds exceeding 40 mph. I feel that this creates a safety issue and a financial burden as the piece and sometimes the mounting bracket have to be purchased at each incident. The safety issues are a somewhat large part of the vehicle separates and goes flying into any following traffic. The separation from the vehicle is usually a noisy and distracting affair for the operator/driver. Further, following traffic has to avoid the now airborne part. An additional safety concern is the missing part exposes the edges of the windshield, possibly affecting the integrity of the windshield, not to mention little protection from rain, water or snow. Lastly, the missing part creates a very unsightly vehicle. Attached are pictures of my vehicle without the part and my 2023-2022 eBay purchases. The document shows 6 replacements/purchases in just over a one year period. I have purchased both very expensive OEM parts and after market parts, with the same unfortunate results. I am not an engineer, but it appears that poor design allows 45+ mph wind to get under the trim, forcing it away and off the windshield pillar. Please, consult with any 2011-2019 Ford Explorer owner and I'm sure they have a similar story. I make a habit of looking at other Ford Explorers on the road and at least half the affected years vehicles are missing the windshield trim. I'm not one that complains frequently, but this is ridiculous and potentially dangerous.
Additional Notes:
"A" pillar window trim fails to remain affixed to the vehicle. After just a year of new vehicle ownership, on at least 15 different occasions, my passenger side "A" window trim or driver's side window trim would fly off while in travel. This usually occurs on the highway at any speeds exceeding 40 mph. I feel that this creates a safety issue and a financial burden as the piece and sometimes the mounting bracket have to be purchased at each incident. The safety issues are a somewhat large part of the vehicle separates and goes flying into any following traffic. The separation from the vehicle is usually a noisy and distracting affair for the operator/driver. Further, following traffic has to avoid the now airborne part. An additional safety concern is the missing part exposes the edges of the windshield, possibly affecting the integrity of the windshield, not to mention little protection from rain, water or snow. Lastly, the missing part creates a very unsightly vehicle. Attached are pictures of my vehicle without the part and my 2023-2022 eBay purchases. The document shows 6 replacements/purchases in just over a one year period. I have purchased both very expensive OEM parts and after market parts, with the same unfortunate results. I am not an engineer, but it appears that poor design allows 45+ mph wind to get under the trim, forcing it away and off the windshield pillar. Please, consult with any 2011-2019 Ford Explorer owner and I'm sure they have a similar story. I make a habit of looking at other Ford Explorers on the road and at least half the affected years vehicles are missing the windshield trim. I'm not one that complains frequently, but this is ridiculous and potentially dangerous.
Mfg Campaign: 11508082
Recall Date: Feb 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Internal water pump failed. Dealer indicated that it needs replacement at a cost of $4,000. This is a know issue for Ford Explorer models for multiple years going back to 2011 including the model year 2017. Ford has not recalled the vehicles with this safety issue. Vehicles can overheat and cause engine damage including my location in the Phoenix Desert.
Corrective Action:
Internal water pump failed. Dealer indicated that it needs replacement at a cost of $4,000. This is a know issue for Ford Explorer models for multiple years going back to 2011 including the model year 2017. Ford has not recalled the vehicles with this safety issue. Vehicles can overheat and cause engine damage including my location in the Phoenix Desert.
Additional Notes:
Internal water pump failed. Dealer indicated that it needs replacement at a cost of $4,000. This is a know issue for Ford Explorer models for multiple years going back to 2011 including the model year 2017. Ford has not recalled the vehicles with this safety issue. Vehicles can overheat and cause engine damage including my location in the Phoenix Desert.
Mfg Campaign: 11507982
Recall Date: Feb 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that on various occasions while the vehicle was parked, there was a fluid leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump and radiator needed to be replaced. The vehicle was not repaired and was then taken to an independent mechanic, where it remained awaiting parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that on various occasions while the vehicle was parked, there was a fluid leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump and radiator needed to be replaced. The vehicle was not repaired and was then taken to an independent mechanic, where it remained awaiting parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that on various occasions while the vehicle was parked, there was a fluid leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump and radiator needed to be replaced. The vehicle was not repaired and was then taken to an independent mechanic, where it remained awaiting parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.
Mfg Campaign: 11507381
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that on various occasions while the vehicle was parked, there was a fluid leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump and radiator needed to be replaced. The vehicle was not repaired and was then taken to an independent mechanic, where it remained awaiting parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that on various occasions while the vehicle was parked, there was a fluid leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump and radiator needed to be replaced. The vehicle was not repaired and was then taken to an independent mechanic, where it remained awaiting parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that on various occasions while the vehicle was parked, there was a fluid leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump and radiator needed to be replaced. The vehicle was not repaired and was then taken to an independent mechanic, where it remained awaiting parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.
Mfg Campaign: 11507381
Recall Date: Feb 15, 2023
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