Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to drive in LIMP Mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the eco boost and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,107.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to drive in LIMP Mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the eco boost and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,107.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to drive in LIMP Mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the eco boost and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,107.
Mfg Campaign: 11593709
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion lead to broken head gasket. Ford CSP 19B37 and 21N12 expired Nov 2022 and Ford will not cover cost of repairs even though this was a known issue from June 2022 and last service at Ford dealership was July 2023.
Corrective Action:
Coolant intrusion lead to broken head gasket. Ford CSP 19B37 and 21N12 expired Nov 2022 and Ford will not cover cost of repairs even though this was a known issue from June 2022 and last service at Ford dealership was July 2023.
Additional Notes:
Coolant intrusion lead to broken head gasket. Ford CSP 19B37 and 21N12 expired Nov 2022 and Ford will not cover cost of repairs even though this was a known issue from June 2022 and last service at Ford dealership was July 2023.
Mfg Campaign: 11593336
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the transmission and alternator had been replaced in the past. The vehicle was taken to a local mechanic where it was diagnosed that the coolant level was low, the cylinder temperature was too high, cylinder #2 had misfired, and the spark plugs had seized. The vehicle was not repaired due to the cost. The local dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the transmission and alternator had been replaced in the past. The vehicle was taken to a local mechanic where it was diagnosed that the coolant level was low, the cylinder temperature was too high, cylinder #2 had misfired, and the spark plugs had seized. The vehicle was not repaired due to the cost. The local dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the transmission and alternator had been replaced in the past. The vehicle was taken to a local mechanic where it was diagnosed that the coolant level was low, the cylinder temperature was too high, cylinder #2 had misfired, and the spark plugs had seized. The vehicle was not repaired due to the cost. The local dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.
Mfg Campaign: 11593508
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that on several occasions when the vehicle was started, the engine misfired and was running rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 102,245.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that on several occasions when the vehicle was started, the engine misfired and was running rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 102,245.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that on several occasions when the vehicle was started, the engine misfired and was running rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 102,245.
Mfg Campaign: 11593513
Recall Date: Jun 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 Ford Escape needs a completely new engine at 84,495 miles due to coolant leaking into the engine. $9100 to fix an issue Ford is aware of is unacceptable. Ford extended the warranty to 84,000/7yrs. This should be a recall and not simply an extended warranty.
Corrective Action:
My 2018 Ford Escape needs a completely new engine at 84,495 miles due to coolant leaking into the engine. $9100 to fix an issue Ford is aware of is unacceptable. Ford extended the warranty to 84,000/7yrs. This should be a recall and not simply an extended warranty.
Additional Notes:
My 2018 Ford Escape needs a completely new engine at 84,495 miles due to coolant leaking into the engine. $9100 to fix an issue Ford is aware of is unacceptable. Ford extended the warranty to 84,000/7yrs. This should be a recall and not simply an extended warranty.
Mfg Campaign: 11593213
Recall Date: Jun 8, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, she became aware of a failure with the software on the radio. The contact stated that while trying to connect the phone to the radio, the calls kept dropping, or she could not hear the other person over the radio, as intended. The contact stated the failure was dangerous since she had to maneuver the radio and the connection while driving, which w distracting to her while driving. The vehicle was taken to a local dealer where it was repaired over a year ago; however, the failure reoccurred. The vehicle was taken back to the same local dealer, and it was diagnosed that the EPAM needed to be replaced. The vehicle was not repaired. The contact stated that while researching online, she became aware of an unknown recall related to the failure. The manufacturer was made aware of the failure. However, the contact was referred to the NHTSA Hotline. The failure mileage was approximately 95,000.
Corrective Action:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, she became aware of a failure with the software on the radio. The contact stated that while trying to connect the phone to the radio, the calls kept dropping, or she could not hear the other person over the radio, as intended. The contact stated the failure was dangerous since she had to maneuver the radio and the connection while driving, which w distracting to her while driving. The vehicle was taken to a local dealer where it was repaired over a year ago; however, the failure reoccurred. The vehicle was taken back to the same local dealer, and it was diagnosed that the EPAM needed to be replaced. The vehicle was not repaired. The contact stated that while researching online, she became aware of an unknown recall related to the failure. The manufacturer was made aware of the failure. However, the contact was referred to the NHTSA Hotline. The failure mileage was approximately 95,000.
Additional Notes:
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, she became aware of a failure with the software on the radio. The contact stated that while trying to connect the phone to the radio, the calls kept dropping, or she could not hear the other person over the radio, as intended. The contact stated the failure was dangerous since she had to maneuver the radio and the connection while driving, which w distracting to her while driving. The vehicle was taken to a local dealer where it was repaired over a year ago; however, the failure reoccurred. The vehicle was taken back to the same local dealer, and it was diagnosed that the EPAM needed to be replaced. The vehicle was not repaired. The contact stated that while researching online, she became aware of an unknown recall related to the failure. The manufacturer was made aware of the failure. However, the contact was referred to the NHTSA Hotline. The failure mileage was approximately 95,000.
Mfg Campaign: 11593028
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into 3rd cylinder causing engine failure.
Corrective Action:
Coolant leaking into 3rd cylinder causing engine failure.
Additional Notes:
Coolant leaking into 3rd cylinder causing engine failure.
Mfg Campaign: 11593104
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, she became aware of a misfire failure with the vehicle. The contact stated that the temperature gauge became extremely elevated, and the Engine Overheating warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic for the second time and the spark plugs were replaced again; however, the failure persisted. The contact stated that the check engine warning light illuminated, and the engine misfire persisted. The vehicle was not repaired. The contact related to the failure with the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). However, the vehicle was not included in the program. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, she became aware of a misfire failure with the vehicle. The contact stated that the temperature gauge became extremely elevated, and the Engine Overheating warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic for the second time and the spark plugs were replaced again; however, the failure persisted. The contact stated that the check engine warning light illuminated, and the engine misfire persisted. The vehicle was not repaired. The contact related to the failure with the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). However, the vehicle was not included in the program. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, she became aware of a misfire failure with the vehicle. The contact stated that the temperature gauge became extremely elevated, and the Engine Overheating warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic for the second time and the spark plugs were replaced again; however, the failure persisted. The contact stated that the check engine warning light illuminated, and the engine misfire persisted. The vehicle was not repaired. The contact related to the failure with the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). However, the vehicle was not included in the program. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 80,000.
Mfg Campaign: 11593110
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Head Gasket appears to have failed prematurely allowing coolant liquid to enter cylinder and degrade internal components of engine, causing misfiring and engine overheating and failure messages. Conditions have been confirmed by private independent mechanic. have appointment to have dealer evaluate issue.
Corrective Action:
Head Gasket appears to have failed prematurely allowing coolant liquid to enter cylinder and degrade internal components of engine, causing misfiring and engine overheating and failure messages. Conditions have been confirmed by private independent mechanic. have appointment to have dealer evaluate issue.
Additional Notes:
Head Gasket appears to have failed prematurely allowing coolant liquid to enter cylinder and degrade internal components of engine, causing misfiring and engine overheating and failure messages. Conditions have been confirmed by private independent mechanic. have appointment to have dealer evaluate issue.
Mfg Campaign: 11592859
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 Ford Escape with only about 70000 miles needs a complete engine replacement. The reason is there a crack in the cylinder which is leaking coolant into the engine. Because of that I need my entire engine replaced at a cost of $6,800.00. This car has been very well maintained. I have always followed the vehicle maintenance recommendations.
Corrective Action:
My 2018 Ford Escape with only about 70000 miles needs a complete engine replacement. The reason is there a crack in the cylinder which is leaking coolant into the engine. Because of that I need my entire engine replaced at a cost of $6,800.00. This car has been very well maintained. I have always followed the vehicle maintenance recommendations.
Additional Notes:
My 2018 Ford Escape with only about 70000 miles needs a complete engine replacement. The reason is there a crack in the cylinder which is leaking coolant into the engine. Because of that I need my entire engine replaced at a cost of $6,800.00. This car has been very well maintained. I have always followed the vehicle maintenance recommendations.
Mfg Campaign: 11592908
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The check engine and high engine temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to a local dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The check engine and high engine temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to a local dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine temperature gauge became extremely elevated. The check engine and high engine temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to a local dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11592718
Recall Date: Jun 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated and was flashing. The vehicle was taken to an independent mechanic, who scanned the vehicle and informed the contact that coolant was leaking and intruding into the engine and cylinder #3. The vehicle had misfired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no Warranty coverage on the vehicle. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated and was flashing. The vehicle was taken to an independent mechanic, who scanned the vehicle and informed the contact that coolant was leaking and intruding into the engine and cylinder #3. The vehicle had misfired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no Warranty coverage on the vehicle. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated and was flashing. The vehicle was taken to an independent mechanic, who scanned the vehicle and informed the contact that coolant was leaking and intruding into the engine and cylinder #3. The vehicle had misfired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no Warranty coverage on the vehicle. The failure mileage was approximately 45,000.
Mfg Campaign: 11592326
Recall Date: Jun 4, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Coolant leaking into engine. Not dead yet but not drivable since it will cause more damage to the engine. Luckily caught it before engine went out on the highway, overheating occurred, or fire occurred. This was confirmed by a dealership after they did an engine diagnostic, although a month ago when I brought it in for an oil change they noticed my coolant was low and said they would look into it, they didn’t. Only the ford dealership mechanics have inspected this as of yesterday. An engine warning light came on the day I took it in (yesterday). - was told by my dealership that entire engine needs to be replaced.
Corrective Action:
Coolant leaking into engine. Not dead yet but not drivable since it will cause more damage to the engine. Luckily caught it before engine went out on the highway, overheating occurred, or fire occurred. This was confirmed by a dealership after they did an engine diagnostic, although a month ago when I brought it in for an oil change they noticed my coolant was low and said they would look into it, they didn’t. Only the ford dealership mechanics have inspected this as of yesterday. An engine warning light came on the day I took it in (yesterday). - was told by my dealership that entire engine needs to be replaced.
Additional Notes:
Coolant leaking into engine. Not dead yet but not drivable since it will cause more damage to the engine. Luckily caught it before engine went out on the highway, overheating occurred, or fire occurred. This was confirmed by a dealership after they did an engine diagnostic, although a month ago when I brought it in for an oil change they noticed my coolant was low and said they would look into it, they didn’t. Only the ford dealership mechanics have inspected this as of yesterday. An engine warning light came on the day I took it in (yesterday). - was told by my dealership that entire engine needs to be replaced.
Mfg Campaign: 11592337
Recall Date: Jun 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into engine. Not dead yet but not drivable since it will cause more damage to the engine. Luckily caught it before engine went out on the highway, overheating occurred, or fire occurred. This was confirmed by a dealership after they did an engine diagnostic, although a month ago when I brought it in for an oil change they noticed my coolant was low and said they would look into it, they didn’t. Only the ford dealership mechanics have inspected this as of yesterday. An engine warning light came on the day I took it in (yesterday). - was told by my dealership that entire engine needs to be replaced.
Corrective Action:
Coolant leaking into engine. Not dead yet but not drivable since it will cause more damage to the engine. Luckily caught it before engine went out on the highway, overheating occurred, or fire occurred. This was confirmed by a dealership after they did an engine diagnostic, although a month ago when I brought it in for an oil change they noticed my coolant was low and said they would look into it, they didn’t. Only the ford dealership mechanics have inspected this as of yesterday. An engine warning light came on the day I took it in (yesterday). - was told by my dealership that entire engine needs to be replaced.
Additional Notes:
Coolant leaking into engine. Not dead yet but not drivable since it will cause more damage to the engine. Luckily caught it before engine went out on the highway, overheating occurred, or fire occurred. This was confirmed by a dealership after they did an engine diagnostic, although a month ago when I brought it in for an oil change they noticed my coolant was low and said they would look into it, they didn’t. Only the ford dealership mechanics have inspected this as of yesterday. An engine warning light came on the day I took it in (yesterday). - was told by my dealership that entire engine needs to be replaced.
Mfg Campaign: 11592337
Recall Date: Jun 4, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
the belly shield has falling off numerous times, speaking with another customer in a dealership today, his has also fallen off. This has to be a known issue as the clips are not stable to hold.
Corrective Action:
the belly shield has falling off numerous times, speaking with another customer in a dealership today, his has also fallen off. This has to be a known issue as the clips are not stable to hold.
Additional Notes:
the belly shield has falling off numerous times, speaking with another customer in a dealership today, his has also fallen off. This has to be a known issue as the clips are not stable to hold.
Mfg Campaign: 11592454
Recall Date: Jun 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have kept this vehicle always serviced and took care of it . One day I was starting the car in the morning , the car was shaking when starting, I drove it was ok , I did have little bit of shaking in Idle . the next day, car also started to shake , after driving it for 3 minutes a check engine light came . I called Pepboys where they did recommended the replacement of the Spark plugs and the coils, after doing all job at pep-boys, next day , same shaking problem and same check engine light it was a misfire in Cylinder 3 then it show multiple Cylinder code, get it back to pep boys. They checked their job and did a leaking test for cylinder which showed a 18-20% leak , then they told me they car has issues in the Gaskets or the Pistons , and you should take it to the dealer, I called the Davidson Ford in Clay, they did test the car and said there is nothing wrong with it , Even the tech drove for 30 Miles. they cleared the Engine light and gave me the car. the second day , car started shaking again when start and the check engine light start Flashing and then the sign Engine Needs Maintenance now appeared I turned it off , towed it back to the dealer . Where they did further diagnostic and found out that there's a coolant intrusion in the Cylinders and the car needs a new engine !! car has 93K ish miles on it ... never ever had an issue with it ....
Corrective Action:
I have kept this vehicle always serviced and took care of it . One day I was starting the car in the morning , the car was shaking when starting, I drove it was ok , I did have little bit of shaking in Idle . the next day, car also started to shake , after driving it for 3 minutes a check engine light came . I called Pepboys where they did recommended the replacement of the Spark plugs and the coils, after doing all job at pep-boys, next day , same shaking problem and same check engine light it was a misfire in Cylinder 3 then it show multiple Cylinder code, get it back to pep boys. They checked their job and did a leaking test for cylinder which showed a 18-20% leak , then they told me they car has issues in the Gaskets or the Pistons , and you should take it to the dealer, I called the Davidson Ford in Clay, they did test the car and said there is nothing wrong with it , Even the tech drove for 30 Miles. they cleared the Engine light and gave me the car. the second day , car started shaking again when start and the check engine light start Flashing and then the sign Engine Needs Maintenance now appeared I turned it off , towed it back to the dealer . Where they did further diagnostic and found out that there's a coolant intrusion in the Cylinders and the car needs a new engine !! car has 93K ish miles on it ... never ever had an issue with it ....
Additional Notes:
I have kept this vehicle always serviced and took care of it . One day I was starting the car in the morning , the car was shaking when starting, I drove it was ok , I did have little bit of shaking in Idle . the next day, car also started to shake , after driving it for 3 minutes a check engine light came . I called Pepboys where they did recommended the replacement of the Spark plugs and the coils, after doing all job at pep-boys, next day , same shaking problem and same check engine light it was a misfire in Cylinder 3 then it show multiple Cylinder code, get it back to pep boys. They checked their job and did a leaking test for cylinder which showed a 18-20% leak , then they told me they car has issues in the Gaskets or the Pistons , and you should take it to the dealer, I called the Davidson Ford in Clay, they did test the car and said there is nothing wrong with it , Even the tech drove for 30 Miles. they cleared the Engine light and gave me the car. the second day , car started shaking again when start and the check engine light start Flashing and then the sign Engine Needs Maintenance now appeared I turned it off , towed it back to the dealer . Where they did further diagnostic and found out that there's a coolant intrusion in the Cylinders and the car needs a new engine !! car has 93K ish miles on it ... never ever had an issue with it ....
Mfg Campaign: 11592138
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving the vehicle a light indicating overheating came on. I slowly and safely made it home and parked the vehicle outside as I was scared it could catch on fire. I contacted a local repair shop, who stated to have it towed to them. The owner of the shop indicated there is coolant leaking/intruding into the cylinder. He stated this is a known issue with Ford's with this particular engine. He stated it is not safe to drive. I contacted two Ford dealerships who stated this is a known issue but there is no coverage to repair it. I contacted Ford Customer Care who advised the customer satisfaction program, 21N12, for this mechanical issue expired in November 2022 which is prior to when I purchased the car. I have been advised by Ford to take it to a Ford dealership for a diagnostic check. I informed them the vehicle is not safe to drive and would need to be towed. I requested they at minimum cover the diagnostic evaluation at the dealership to which they responded the dealers are independently operated and they can't waive it. Ford customer care stated once evaluated at a dealer they would then escalate the issue to a level 2 care executive department and requested I keep all receipts for potential reimbursement. The vehicle is available for NHTSA to inspect.
Corrective Action:
While driving the vehicle a light indicating overheating came on. I slowly and safely made it home and parked the vehicle outside as I was scared it could catch on fire. I contacted a local repair shop, who stated to have it towed to them. The owner of the shop indicated there is coolant leaking/intruding into the cylinder. He stated this is a known issue with Ford's with this particular engine. He stated it is not safe to drive. I contacted two Ford dealerships who stated this is a known issue but there is no coverage to repair it. I contacted Ford Customer Care who advised the customer satisfaction program, 21N12, for this mechanical issue expired in November 2022 which is prior to when I purchased the car. I have been advised by Ford to take it to a Ford dealership for a diagnostic check. I informed them the vehicle is not safe to drive and would need to be towed. I requested they at minimum cover the diagnostic evaluation at the dealership to which they responded the dealers are independently operated and they can't waive it. Ford customer care stated once evaluated at a dealer they would then escalate the issue to a level 2 care executive department and requested I keep all receipts for potential reimbursement. The vehicle is available for NHTSA to inspect.
Additional Notes:
While driving the vehicle a light indicating overheating came on. I slowly and safely made it home and parked the vehicle outside as I was scared it could catch on fire. I contacted a local repair shop, who stated to have it towed to them. The owner of the shop indicated there is coolant leaking/intruding into the cylinder. He stated this is a known issue with Ford's with this particular engine. He stated it is not safe to drive. I contacted two Ford dealerships who stated this is a known issue but there is no coverage to repair it. I contacted Ford Customer Care who advised the customer satisfaction program, 21N12, for this mechanical issue expired in November 2022 which is prior to when I purchased the car. I have been advised by Ford to take it to a Ford dealership for a diagnostic check. I informed them the vehicle is not safe to drive and would need to be towed. I requested they at minimum cover the diagnostic evaluation at the dealership to which they responded the dealers are independently operated and they can't waive it. Ford customer care stated once evaluated at a dealer they would then escalate the issue to a level 2 care executive department and requested I keep all receipts for potential reimbursement. The vehicle is available for NHTSA to inspect.
Mfg Campaign: 11592245
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to b replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to b replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to b replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.
Mfg Campaign: 11592268
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine began to report misfires in cylinder 3. Spark plugs and ignition coils were replaced, white smoke was noticed out of the exhaust, and the engine was still misfiring. A compression test was run, noting that the engine could not build pressure. The repair shop reported that this is a common issue with these engines and that a new engine would be required. This could have failed while driving at interstate speeds, causing an accident, or the lack of coolant could have led to a fire. The vehicle has not been inspected by the manufacturer, just an independent repair shop. The first dash light that came on was the check engine light, with a code of "misfire in cylinder three" subsequently leading to the belief of a bad spark plug or ignition coil for that cylinder. Three days later, the "service engine now" light came on and the vehicle was taken to a repair shop. No other lights were present.
Corrective Action:
The engine began to report misfires in cylinder 3. Spark plugs and ignition coils were replaced, white smoke was noticed out of the exhaust, and the engine was still misfiring. A compression test was run, noting that the engine could not build pressure. The repair shop reported that this is a common issue with these engines and that a new engine would be required. This could have failed while driving at interstate speeds, causing an accident, or the lack of coolant could have led to a fire. The vehicle has not been inspected by the manufacturer, just an independent repair shop. The first dash light that came on was the check engine light, with a code of "misfire in cylinder three" subsequently leading to the belief of a bad spark plug or ignition coil for that cylinder. Three days later, the "service engine now" light came on and the vehicle was taken to a repair shop. No other lights were present.
Additional Notes:
The engine began to report misfires in cylinder 3. Spark plugs and ignition coils were replaced, white smoke was noticed out of the exhaust, and the engine was still misfiring. A compression test was run, noting that the engine could not build pressure. The repair shop reported that this is a common issue with these engines and that a new engine would be required. This could have failed while driving at interstate speeds, causing an accident, or the lack of coolant could have led to a fire. The vehicle has not been inspected by the manufacturer, just an independent repair shop. The first dash light that came on was the check engine light, with a code of "misfire in cylinder three" subsequently leading to the belief of a bad spark plug or ignition coil for that cylinder. Three days later, the "service engine now" light came on and the vehicle was taken to a repair shop. No other lights were present.
Mfg Campaign: 11591883
Recall Date: Jun 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Manufacturing design defect in Ford 2.0L Ford Escape. Number 4 cylinder misfire (P0304) and coolant intrusion into cylinder 4. Common pproblem but Ford has not issued a recall as of 06/01/2024. Conyacted Ford customer relations but no succes. Demanding I pay for the engine replacement. Why - since it is a known defect by Ford? 1.5L ening , same problem and Ford issued recall notice for that engine is same model Escape.
Corrective Action:
Manufacturing design defect in Ford 2.0L Ford Escape. Number 4 cylinder misfire (P0304) and coolant intrusion into cylinder 4. Common pproblem but Ford has not issued a recall as of 06/01/2024. Conyacted Ford customer relations but no succes. Demanding I pay for the engine replacement. Why - since it is a known defect by Ford? 1.5L ening , same problem and Ford issued recall notice for that engine is same model Escape.
Additional Notes:
Manufacturing design defect in Ford 2.0L Ford Escape. Number 4 cylinder misfire (P0304) and coolant intrusion into cylinder 4. Common pproblem but Ford has not issued a recall as of 06/01/2024. Conyacted Ford customer relations but no succes. Demanding I pay for the engine replacement. Why - since it is a known defect by Ford? 1.5L ening , same problem and Ford issued recall notice for that engine is same model Escape.
Mfg Campaign: 11591891
Recall Date: Jun 1, 2024
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