Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into the engine block causing overheating. Dealership has confirmed that leak has caused the engine long block to need replacement. Vehicle is currently at dealership awaiting repairs. Parts are on backorder. Cost is quoted at over $7,000.00.
Corrective Action:
Coolant leaked into the engine block causing overheating. Dealership has confirmed that leak has caused the engine long block to need replacement. Vehicle is currently at dealership awaiting repairs. Parts are on backorder. Cost is quoted at over $7,000.00.
Additional Notes:
Coolant leaked into the engine block causing overheating. Dealership has confirmed that leak has caused the engine long block to need replacement. Vehicle is currently at dealership awaiting repairs. Parts are on backorder. Cost is quoted at over $7,000.00.
Mfg Campaign: 11493640
Recall Date: Nov 15, 2022
Ford Motor Company
Defect Description:
FIRERELATED
Potential Consequences:
The contact's son-in-law owned a 2017 Ford Escape. The contact stated that while his son-in-law was driving at an undisclosed speed, another vehicle cut in front of his vehicle. The brake pedal was depressed to stop the vehicle, and the check engine warning light illuminated. There was smoke coming from underneath the hood, and then flames came from the front end of the vehicle. The son-in-law pulled over on the side of the road and safely exited the vehicle. No medical attention was received. The fire department arrived on the scene and extinguished the fire. Police and fire department reports were filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 52,000.
Corrective Action:
The contact's son-in-law owned a 2017 Ford Escape. The contact stated that while his son-in-law was driving at an undisclosed speed, another vehicle cut in front of his vehicle. The brake pedal was depressed to stop the vehicle, and the check engine warning light illuminated. There was smoke coming from underneath the hood, and then flames came from the front end of the vehicle. The son-in-law pulled over on the side of the road and safely exited the vehicle. No medical attention was received. The fire department arrived on the scene and extinguished the fire. Police and fire department reports were filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 52,000.
Additional Notes:
The contact's son-in-law owned a 2017 Ford Escape. The contact stated that while his son-in-law was driving at an undisclosed speed, another vehicle cut in front of his vehicle. The brake pedal was depressed to stop the vehicle, and the check engine warning light illuminated. There was smoke coming from underneath the hood, and then flames came from the front end of the vehicle. The son-in-law pulled over on the side of the road and safely exited the vehicle. No medical attention was received. The fire department arrived on the scene and extinguished the fire. Police and fire department reports were filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 52,000.
Mfg Campaign: 11493521
Recall Date: Nov 14, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On June 01,2018 my coworker and I was on a joint visit. After the visit we walked to our vehicles to start the engines and to turn on the ac. I exited the 2017 Ford Escape and walked over to my coworker and we started to discuss other work problems. My coworker stated "the car is rolling back". I went after the Ford attempting to enter the vehicle. The drivers door knocked me down and I was completely ran over from foot to head. I placed my arm over my face and closed my eyes. I held my breath as I listened to the sounds of bones cracking... I suffered 5 fractured ribs, 2 fractures on my face, 15" Laceration on the back of my head to where my skull was showing. Several hematomas and a contusion in my right lung. I suffer everyday with pain. There is no way I could have exited the vehicle with it moving. I was able to walk to my coworkers vehicle.
Corrective Action:
On June 01,2018 my coworker and I was on a joint visit. After the visit we walked to our vehicles to start the engines and to turn on the ac. I exited the 2017 Ford Escape and walked over to my coworker and we started to discuss other work problems. My coworker stated "the car is rolling back". I went after the Ford attempting to enter the vehicle. The drivers door knocked me down and I was completely ran over from foot to head. I placed my arm over my face and closed my eyes. I held my breath as I listened to the sounds of bones cracking... I suffered 5 fractured ribs, 2 fractures on my face, 15" Laceration on the back of my head to where my skull was showing. Several hematomas and a contusion in my right lung. I suffer everyday with pain. There is no way I could have exited the vehicle with it moving. I was able to walk to my coworkers vehicle.
Additional Notes:
On June 01,2018 my coworker and I was on a joint visit. After the visit we walked to our vehicles to start the engines and to turn on the ac. I exited the 2017 Ford Escape and walked over to my coworker and we started to discuss other work problems. My coworker stated "the car is rolling back". I went after the Ford attempting to enter the vehicle. The drivers door knocked me down and I was completely ran over from foot to head. I placed my arm over my face and closed my eyes. I held my breath as I listened to the sounds of bones cracking... I suffered 5 fractured ribs, 2 fractures on my face, 15" Laceration on the back of my head to where my skull was showing. Several hematomas and a contusion in my right lung. I suffer everyday with pain. There is no way I could have exited the vehicle with it moving. I was able to walk to my coworkers vehicle.
Mfg Campaign: 11493329
Recall Date: Nov 13, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine misfiring, low coolant, ingesting coolant, & overheated. Coolant does not “hold pressure” according to mechanic. Coolant going into cylinder #3. Long block needs replacing in order to fix, according to TSB 22-2229.
Corrective Action:
Engine misfiring, low coolant, ingesting coolant, & overheated. Coolant does not “hold pressure” according to mechanic. Coolant going into cylinder #3. Long block needs replacing in order to fix, according to TSB 22-2229.
Additional Notes:
Engine misfiring, low coolant, ingesting coolant, & overheated. Coolant does not “hold pressure” according to mechanic. Coolant going into cylinder #3. Long block needs replacing in order to fix, according to TSB 22-2229.
Mfg Campaign: 11492916
Recall Date: Nov 9, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2017 Ford Escape SUV 2.0 Turbo. Mileage was around 72,000 when this all started to happen. We had experienced chugging on our car, when starting and the engine soon light came on. We took it to our local Auto Zone and had them put a computer on it and it read that cylinder #2 was misfiring. So we had all the spark plugs and wiring replaced. They then noticed that our engine coolant level was low. They filled it and told us to keep an eye on it. Within the next day it was gone and it showed no leakage of coolant on the ground or any place on the engine. We refilled and drove for a few days and our level of coolant kept going down, we kept refilling and then our engine soon light came back on. We took it to our mechanic and said he would keep it for a few days and check everything out. We got a call that there is a problem with the head gasket. We would have to have it replaced. They would have to have the vehicle for about 2 weeks, as we would not have to replace the engine but they could have it modified to make it smooth around the head gasket and reseal everything. Our Ford Escape is not that old and the mileage is fairly low for something like this to happen. I found out Ford knew about this problem but no recall was made to rectify it. So now after 4 weeks being without my car, due to some problems of getting some parts, and paying out $2672.80 out of pocket for engine repair and that is not including the plugs and wiring and other things done to fix the problem prior to finding this out, we paid out of pocket. We sit with around $3,000.00 to have this car fixed that should be out of Ford's pocket, not mine. Is there a form that I can submit to Ford's for them to reimburse me for this amount.
Corrective Action:
I have a 2017 Ford Escape SUV 2.0 Turbo. Mileage was around 72,000 when this all started to happen. We had experienced chugging on our car, when starting and the engine soon light came on. We took it to our local Auto Zone and had them put a computer on it and it read that cylinder #2 was misfiring. So we had all the spark plugs and wiring replaced. They then noticed that our engine coolant level was low. They filled it and told us to keep an eye on it. Within the next day it was gone and it showed no leakage of coolant on the ground or any place on the engine. We refilled and drove for a few days and our level of coolant kept going down, we kept refilling and then our engine soon light came back on. We took it to our mechanic and said he would keep it for a few days and check everything out. We got a call that there is a problem with the head gasket. We would have to have it replaced. They would have to have the vehicle for about 2 weeks, as we would not have to replace the engine but they could have it modified to make it smooth around the head gasket and reseal everything. Our Ford Escape is not that old and the mileage is fairly low for something like this to happen. I found out Ford knew about this problem but no recall was made to rectify it. So now after 4 weeks being without my car, due to some problems of getting some parts, and paying out $2672.80 out of pocket for engine repair and that is not including the plugs and wiring and other things done to fix the problem prior to finding this out, we paid out of pocket. We sit with around $3,000.00 to have this car fixed that should be out of Ford's pocket, not mine. Is there a form that I can submit to Ford's for them to reimburse me for this amount.
Additional Notes:
I have a 2017 Ford Escape SUV 2.0 Turbo. Mileage was around 72,000 when this all started to happen. We had experienced chugging on our car, when starting and the engine soon light came on. We took it to our local Auto Zone and had them put a computer on it and it read that cylinder #2 was misfiring. So we had all the spark plugs and wiring replaced. They then noticed that our engine coolant level was low. They filled it and told us to keep an eye on it. Within the next day it was gone and it showed no leakage of coolant on the ground or any place on the engine. We refilled and drove for a few days and our level of coolant kept going down, we kept refilling and then our engine soon light came back on. We took it to our mechanic and said he would keep it for a few days and check everything out. We got a call that there is a problem with the head gasket. We would have to have it replaced. They would have to have the vehicle for about 2 weeks, as we would not have to replace the engine but they could have it modified to make it smooth around the head gasket and reseal everything. Our Ford Escape is not that old and the mileage is fairly low for something like this to happen. I found out Ford knew about this problem but no recall was made to rectify it. So now after 4 weeks being without my car, due to some problems of getting some parts, and paying out $2672.80 out of pocket for engine repair and that is not including the plugs and wiring and other things done to fix the problem prior to finding this out, we paid out of pocket. We sit with around $3,000.00 to have this car fixed that should be out of Ford's pocket, not mine. Is there a form that I can submit to Ford's for them to reimburse me for this amount.
Mfg Campaign: 11492298
Recall Date: Nov 4, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We bought 2017 Ford Escape. We are already having issues with the engine. Ford dealer and maintenance told us that we need to replace engine. Mileage is only 100,063
Corrective Action:
We bought 2017 Ford Escape. We are already having issues with the engine. Ford dealer and maintenance told us that we need to replace engine. Mileage is only 100,063
Additional Notes:
We bought 2017 Ford Escape. We are already having issues with the engine. Ford dealer and maintenance told us that we need to replace engine. Mileage is only 100,063
Mfg Campaign: 11492301
Recall Date: Nov 4, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while his father was driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle hesitated to respond. The check engine warning light was illuminated. The vehicle was taken to a local Pep Boys where it was diagnosed that cylinder #1 was misfiring. The vehicle was then taken to an independent mechanic where cylinder #1 coil pack was replaced; however, the failure recurred while driving. Additionally, the contact stated that his father noticed that the coolant temperature appeared higher than normal. Upon inspecting the coolant reservoir, the contact's father noticed that the coolant level was low. The contact's father refilled the coolant reservoir; however, the coolant level was low upon inspecting the coolant reservoir for the second time. The contact stated that his father then started the vehicle and noticed white smoke coming out of the exhaust pipe. The contact became aware of Ford Customer Satisfaction Campaign Numbers: 21N12 (Short Block Replacement After Coolant Intrusion) and 19B37 - Supplement #4 that he associated with the failure; however, the VIN was not included. An unknown dealer was notified of the failure and an appointment was scheduled for the vehicle to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer informed the contact that the vehicle needed to be diagnosed before consideration to provide assistance for the repair. The failure mileage was approximately 36,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while his father was driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle hesitated to respond. The check engine warning light was illuminated. The vehicle was taken to a local Pep Boys where it was diagnosed that cylinder #1 was misfiring. The vehicle was then taken to an independent mechanic where cylinder #1 coil pack was replaced; however, the failure recurred while driving. Additionally, the contact stated that his father noticed that the coolant temperature appeared higher than normal. Upon inspecting the coolant reservoir, the contact's father noticed that the coolant level was low. The contact's father refilled the coolant reservoir; however, the coolant level was low upon inspecting the coolant reservoir for the second time. The contact stated that his father then started the vehicle and noticed white smoke coming out of the exhaust pipe. The contact became aware of Ford Customer Satisfaction Campaign Numbers: 21N12 (Short Block Replacement After Coolant Intrusion) and 19B37 - Supplement #4 that he associated with the failure; however, the VIN was not included. An unknown dealer was notified of the failure and an appointment was scheduled for the vehicle to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer informed the contact that the vehicle needed to be diagnosed before consideration to provide assistance for the repair. The failure mileage was approximately 36,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while his father was driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle hesitated to respond. The check engine warning light was illuminated. The vehicle was taken to a local Pep Boys where it was diagnosed that cylinder #1 was misfiring. The vehicle was then taken to an independent mechanic where cylinder #1 coil pack was replaced; however, the failure recurred while driving. Additionally, the contact stated that his father noticed that the coolant temperature appeared higher than normal. Upon inspecting the coolant reservoir, the contact's father noticed that the coolant level was low. The contact's father refilled the coolant reservoir; however, the coolant level was low upon inspecting the coolant reservoir for the second time. The contact stated that his father then started the vehicle and noticed white smoke coming out of the exhaust pipe. The contact became aware of Ford Customer Satisfaction Campaign Numbers: 21N12 (Short Block Replacement After Coolant Intrusion) and 19B37 - Supplement #4 that he associated with the failure; however, the VIN was not included. An unknown dealer was notified of the failure and an appointment was scheduled for the vehicle to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer informed the contact that the vehicle needed to be diagnosed before consideration to provide assistance for the repair. The failure mileage was approximately 36,000.
Mfg Campaign: 11492116
Recall Date: Nov 3, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission threw a " Transmission Fault " code while driving normally. The car quit pulling at all and I was just able to get out of the road. The Transmission no longer works in any gear. The car has 101,000 miles on it. Ford will be getting this car back, I will not pay for another Transmission with no guarantee that this won't happen again. I will never buy another Ford ever.
Corrective Action:
Transmission threw a " Transmission Fault " code while driving normally. The car quit pulling at all and I was just able to get out of the road. The Transmission no longer works in any gear. The car has 101,000 miles on it. Ford will be getting this car back, I will not pay for another Transmission with no guarantee that this won't happen again. I will never buy another Ford ever.
Additional Notes:
Transmission threw a " Transmission Fault " code while driving normally. The car quit pulling at all and I was just able to get out of the road. The Transmission no longer works in any gear. The car has 101,000 miles on it. Ford will be getting this car back, I will not pay for another Transmission with no guarantee that this won't happen again. I will never buy another Ford ever.
Mfg Campaign: 11491535
Recall Date: Oct 30, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO ENGINE FAILURE. THE CONSUMER STATED AFTER HAVING THEIR VEHICLE REPAIRED WITH A NEW ENGINE, THE VEHICLE EXPERIENCED THE EXACT SAME PROBLEM ONLY 1 WEEK LATER.
Corrective Action:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO ENGINE FAILURE. THE CONSUMER STATED AFTER HAVING THEIR VEHICLE REPAIRED WITH A NEW ENGINE, THE VEHICLE EXPERIENCED THE EXACT SAME PROBLEM ONLY 1 WEEK LATER.
Additional Notes:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO ENGINE FAILURE. THE CONSUMER STATED AFTER HAVING THEIR VEHICLE REPAIRED WITH A NEW ENGINE, THE VEHICLE EXPERIENCED THE EXACT SAME PROBLEM ONLY 1 WEEK LATER.
Mfg Campaign: 11491263
Recall Date: Oct 28, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Repeated failure of passenger side low beam headlight bulb. The bulb has burned out 3 times within less than one year. No visible issues were found with the headlamp assembly. All new bulbs purchased to replace the previous, without defect, but have continued to fail. The first failure occurred in October 2021. Second failure in January 2022 and currently, the third failure October 2022.
Corrective Action:
Repeated failure of passenger side low beam headlight bulb. The bulb has burned out 3 times within less than one year. No visible issues were found with the headlamp assembly. All new bulbs purchased to replace the previous, without defect, but have continued to fail. The first failure occurred in October 2021. Second failure in January 2022 and currently, the third failure October 2022.
Additional Notes:
Repeated failure of passenger side low beam headlight bulb. The bulb has burned out 3 times within less than one year. No visible issues were found with the headlamp assembly. All new bulbs purchased to replace the previous, without defect, but have continued to fail. The first failure occurred in October 2021. Second failure in January 2022 and currently, the third failure October 2022.
Mfg Campaign: 11491387
Recall Date: Oct 28, 2022
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Repeated failure of passenger side low beam headlight bulb. The bulb has burned out 3 times within less than one year. No visible issues were found with the headlamp assembly. All new bulbs purchased to replace the previous, without defect, but have continued to fail. The first failure occurred in October 2021. Second failure in January 2022 and currently, the third failure October 2022.
Corrective Action:
Repeated failure of passenger side low beam headlight bulb. The bulb has burned out 3 times within less than one year. No visible issues were found with the headlamp assembly. All new bulbs purchased to replace the previous, without defect, but have continued to fail. The first failure occurred in October 2021. Second failure in January 2022 and currently, the third failure October 2022.
Additional Notes:
Repeated failure of passenger side low beam headlight bulb. The bulb has burned out 3 times within less than one year. No visible issues were found with the headlamp assembly. All new bulbs purchased to replace the previous, without defect, but have continued to fail. The first failure occurred in October 2021. Second failure in January 2022 and currently, the third failure October 2022.
Mfg Campaign: 11491387
Recall Date: Oct 28, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413.
Corrective Action:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413.
Additional Notes:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413.
Mfg Campaign: 11491094
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission Torque Converter failure at low speed, in traffic . could not get off of road , until towed. to Ford dealer service garage. Yes this problem has been identified at Donnell ,Ford Service garage in Salem ,Ohio. They had 3 more of these failures towed in the same day. (10/21/2022) A clunk from under the vehicle then the car quite moving. all the idiot lights came on. The Ford device garage said the Torque converter shattered and the vehicle needs a complete transmission rebuild. I do not know if the manufacturer has inspected these parts or components. The Ford garage said they cannot get ford parts only after market parts for these transmissions. The garage Manager also said and it is all reported on web sites that the 2017 and 2018 transmissions are a problem.
Corrective Action:
Transmission Torque Converter failure at low speed, in traffic . could not get off of road , until towed. to Ford dealer service garage. Yes this problem has been identified at Donnell ,Ford Service garage in Salem ,Ohio. They had 3 more of these failures towed in the same day. (10/21/2022) A clunk from under the vehicle then the car quite moving. all the idiot lights came on. The Ford device garage said the Torque converter shattered and the vehicle needs a complete transmission rebuild. I do not know if the manufacturer has inspected these parts or components. The Ford garage said they cannot get ford parts only after market parts for these transmissions. The garage Manager also said and it is all reported on web sites that the 2017 and 2018 transmissions are a problem.
Additional Notes:
Transmission Torque Converter failure at low speed, in traffic . could not get off of road , until towed. to Ford dealer service garage. Yes this problem has been identified at Donnell ,Ford Service garage in Salem ,Ohio. They had 3 more of these failures towed in the same day. (10/21/2022) A clunk from under the vehicle then the car quite moving. all the idiot lights came on. The Ford device garage said the Torque converter shattered and the vehicle needs a complete transmission rebuild. I do not know if the manufacturer has inspected these parts or components. The Ford garage said they cannot get ford parts only after market parts for these transmissions. The garage Manager also said and it is all reported on web sites that the 2017 and 2018 transmissions are a problem.
Mfg Campaign: 11490722
Recall Date: Oct 25, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In 2020 my headlights just went out one day. All the fuses were good the bulbs were good and Ford replaced the BCM (Body Control Module). Luckily it was under the warranty because I only had approximately 28,000 miles. Fast forward to 2022 with approximately 49,000 miles, I was driving home late one night and the same issue happened while I was driving. Since the replacement in 2020 I have had to replace both headlights 3 times, this time replacing the headlights is not working and apparently, I will have to replace the BCM again. This apparently is the main computer system in the car, and it was very dangerous because the lights just went out at night. Upon further research several people are having the same issue; and have reported the problem on several webpages. (https://www.fordescape.org/threads/headlights-keep-going-out.116796/) (https://www.justanswer.com/ford/ioe1u-low-beam-headlights-stopped-working-2017-ford-escape.html) and many more pages and complaints when you google “2017 Ford Escape Lights stopped working” According to Ford customer satisfaction, they said that no one else has reported this, however, I don’t believe it with the number of complaints that I noticed with just one search. Had it only been one time I would deduct that it was one bad part, but due to the continued problem with the same issue, it appears to be a severe safety concern that Ford is refusing to remedy.
Corrective Action:
In 2020 my headlights just went out one day. All the fuses were good the bulbs were good and Ford replaced the BCM (Body Control Module). Luckily it was under the warranty because I only had approximately 28,000 miles. Fast forward to 2022 with approximately 49,000 miles, I was driving home late one night and the same issue happened while I was driving. Since the replacement in 2020 I have had to replace both headlights 3 times, this time replacing the headlights is not working and apparently, I will have to replace the BCM again. This apparently is the main computer system in the car, and it was very dangerous because the lights just went out at night. Upon further research several people are having the same issue; and have reported the problem on several webpages. (https://www.fordescape.org/threads/headlights-keep-going-out.116796/) (https://www.justanswer.com/ford/ioe1u-low-beam-headlights-stopped-working-2017-ford-escape.html) and many more pages and complaints when you google “2017 Ford Escape Lights stopped working” According to Ford customer satisfaction, they said that no one else has reported this, however, I don’t believe it with the number of complaints that I noticed with just one search. Had it only been one time I would deduct that it was one bad part, but due to the continued problem with the same issue, it appears to be a severe safety concern that Ford is refusing to remedy.
Additional Notes:
In 2020 my headlights just went out one day. All the fuses were good the bulbs were good and Ford replaced the BCM (Body Control Module). Luckily it was under the warranty because I only had approximately 28,000 miles. Fast forward to 2022 with approximately 49,000 miles, I was driving home late one night and the same issue happened while I was driving. Since the replacement in 2020 I have had to replace both headlights 3 times, this time replacing the headlights is not working and apparently, I will have to replace the BCM again. This apparently is the main computer system in the car, and it was very dangerous because the lights just went out at night. Upon further research several people are having the same issue; and have reported the problem on several webpages. (https://www.fordescape.org/threads/headlights-keep-going-out.116796/) (https://www.justanswer.com/ford/ioe1u-low-beam-headlights-stopped-working-2017-ford-escape.html) and many more pages and complaints when you google “2017 Ford Escape Lights stopped working” According to Ford customer satisfaction, they said that no one else has reported this, however, I don’t believe it with the number of complaints that I noticed with just one search. Had it only been one time I would deduct that it was one bad part, but due to the continued problem with the same issue, it appears to be a severe safety concern that Ford is refusing to remedy.
Mfg Campaign: 11490487
Recall Date: Oct 23, 2022
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
In 2020 my headlights just went out one day. All the fuses were good the bulbs were good and Ford replaced the BCM (Body Control Module). Luckily it was under the warranty because I only had approximately 28,000 miles. Fast forward to 2022 with approximately 49,000 miles, I was driving home late one night and the same issue happened while I was driving. Since the replacement in 2020 I have had to replace both headlights 3 times, this time replacing the headlights is not working and apparently, I will have to replace the BCM again. This apparently is the main computer system in the car, and it was very dangerous because the lights just went out at night. Upon further research several people are having the same issue; and have reported the problem on several webpages. (https://www.fordescape.org/threads/headlights-keep-going-out.116796/) (https://www.justanswer.com/ford/ioe1u-low-beam-headlights-stopped-working-2017-ford-escape.html) and many more pages and complaints when you google “2017 Ford Escape Lights stopped working” According to Ford customer satisfaction, they said that no one else has reported this, however, I don’t believe it with the number of complaints that I noticed with just one search. Had it only been one time I would deduct that it was one bad part, but due to the continued problem with the same issue, it appears to be a severe safety concern that Ford is refusing to remedy.
Corrective Action:
In 2020 my headlights just went out one day. All the fuses were good the bulbs were good and Ford replaced the BCM (Body Control Module). Luckily it was under the warranty because I only had approximately 28,000 miles. Fast forward to 2022 with approximately 49,000 miles, I was driving home late one night and the same issue happened while I was driving. Since the replacement in 2020 I have had to replace both headlights 3 times, this time replacing the headlights is not working and apparently, I will have to replace the BCM again. This apparently is the main computer system in the car, and it was very dangerous because the lights just went out at night. Upon further research several people are having the same issue; and have reported the problem on several webpages. (https://www.fordescape.org/threads/headlights-keep-going-out.116796/) (https://www.justanswer.com/ford/ioe1u-low-beam-headlights-stopped-working-2017-ford-escape.html) and many more pages and complaints when you google “2017 Ford Escape Lights stopped working” According to Ford customer satisfaction, they said that no one else has reported this, however, I don’t believe it with the number of complaints that I noticed with just one search. Had it only been one time I would deduct that it was one bad part, but due to the continued problem with the same issue, it appears to be a severe safety concern that Ford is refusing to remedy.
Additional Notes:
In 2020 my headlights just went out one day. All the fuses were good the bulbs were good and Ford replaced the BCM (Body Control Module). Luckily it was under the warranty because I only had approximately 28,000 miles. Fast forward to 2022 with approximately 49,000 miles, I was driving home late one night and the same issue happened while I was driving. Since the replacement in 2020 I have had to replace both headlights 3 times, this time replacing the headlights is not working and apparently, I will have to replace the BCM again. This apparently is the main computer system in the car, and it was very dangerous because the lights just went out at night. Upon further research several people are having the same issue; and have reported the problem on several webpages. (https://www.fordescape.org/threads/headlights-keep-going-out.116796/) (https://www.justanswer.com/ford/ioe1u-low-beam-headlights-stopped-working-2017-ford-escape.html) and many more pages and complaints when you google “2017 Ford Escape Lights stopped working” According to Ford customer satisfaction, they said that no one else has reported this, however, I don’t believe it with the number of complaints that I noticed with just one search. Had it only been one time I would deduct that it was one bad part, but due to the continued problem with the same issue, it appears to be a severe safety concern that Ford is refusing to remedy.
Mfg Campaign: 11490487
Recall Date: Oct 23, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking into the engine at under 50,000 miles. This is a 2.0 liter engine and there has already been a recall for the 1.5 liter engine for the same problem. This has been dignosed at the Autonation Ford dealership and is costing me $7169.87.
Corrective Action:
Coolant is leaking into the engine at under 50,000 miles. This is a 2.0 liter engine and there has already been a recall for the 1.5 liter engine for the same problem. This has been dignosed at the Autonation Ford dealership and is costing me $7169.87.
Additional Notes:
Coolant is leaking into the engine at under 50,000 miles. This is a 2.0 liter engine and there has already been a recall for the 1.5 liter engine for the same problem. This has been dignosed at the Autonation Ford dealership and is costing me $7169.87.
Mfg Campaign: 11490498
Recall Date: Oct 23, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
After buying the truck I noticed over time the body paint was coming off. When I first got it I noticed a few areas where it looked like there was no clear coat applied. About a month after I noticed there actually was no clear coat applied in certain places (mostly around all the windows). When I spoke to numerous dealers they stated they have seen this a lot lately with Ford giving no explanation. The other issue I have is the doors and lift gate don’t seal properly. I can hear the air whooshing around from everywhere and it even allowed flies into my truck who then decided to mate and it took me two weeks to get them all out.
Corrective Action:
After buying the truck I noticed over time the body paint was coming off. When I first got it I noticed a few areas where it looked like there was no clear coat applied. About a month after I noticed there actually was no clear coat applied in certain places (mostly around all the windows). When I spoke to numerous dealers they stated they have seen this a lot lately with Ford giving no explanation. The other issue I have is the doors and lift gate don’t seal properly. I can hear the air whooshing around from everywhere and it even allowed flies into my truck who then decided to mate and it took me two weeks to get them all out.
Additional Notes:
After buying the truck I noticed over time the body paint was coming off. When I first got it I noticed a few areas where it looked like there was no clear coat applied. About a month after I noticed there actually was no clear coat applied in certain places (mostly around all the windows). When I spoke to numerous dealers they stated they have seen this a lot lately with Ford giving no explanation. The other issue I have is the doors and lift gate don’t seal properly. I can hear the air whooshing around from everywhere and it even allowed flies into my truck who then decided to mate and it took me two weeks to get them all out.
Mfg Campaign: 11490385
Recall Date: Oct 22, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
It was "explained" to me by the extended warranty company that there is a cracked cam or gear head of some sort that was due to a casting issue during manufacturing. As such, the extended warranty sold to me by the dealer for my 2017 Ford Escape certified vehicle, is all but useless because the company is denying the claim, because it is a manufacturer's defect. I called Ford with the reference number as the dealer had spoken with them and advised the dealer to advise me to contact them for detail. It didn't help. Ford said they won't cover it because the vehicle is 5K outside of the their original warranty and only if it becomes a recall issue before I get rid of the vehicle, will they cover it. The dealer told me to contact you for assistance.
Corrective Action:
It was "explained" to me by the extended warranty company that there is a cracked cam or gear head of some sort that was due to a casting issue during manufacturing. As such, the extended warranty sold to me by the dealer for my 2017 Ford Escape certified vehicle, is all but useless because the company is denying the claim, because it is a manufacturer's defect. I called Ford with the reference number as the dealer had spoken with them and advised the dealer to advise me to contact them for detail. It didn't help. Ford said they won't cover it because the vehicle is 5K outside of the their original warranty and only if it becomes a recall issue before I get rid of the vehicle, will they cover it. The dealer told me to contact you for assistance.
Additional Notes:
It was "explained" to me by the extended warranty company that there is a cracked cam or gear head of some sort that was due to a casting issue during manufacturing. As such, the extended warranty sold to me by the dealer for my 2017 Ford Escape certified vehicle, is all but useless because the company is denying the claim, because it is a manufacturer's defect. I called Ford with the reference number as the dealer had spoken with them and advised the dealer to advise me to contact them for detail. It didn't help. Ford said they won't cover it because the vehicle is 5K outside of the their original warranty and only if it becomes a recall issue before I get rid of the vehicle, will they cover it. The dealer told me to contact you for assistance.
Mfg Campaign: 11490338
Recall Date: Oct 21, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to lose coolant. The contact checked and added additional coolant to the reservoir. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The parts were backordered, and the vehicle was not repaired. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted and stated that assistance would be provided for the repair. The approximate failure mileage was 50,300.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to lose coolant. The contact checked and added additional coolant to the reservoir. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The parts were backordered, and the vehicle was not repaired. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted and stated that assistance would be provided for the repair. The approximate failure mileage was 50,300.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to lose coolant. The contact checked and added additional coolant to the reservoir. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The parts were backordered, and the vehicle was not repaired. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted and stated that assistance would be provided for the repair. The approximate failure mileage was 50,300.
Mfg Campaign: 11490121
Recall Date: Oct 20, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Sometime in August 2022 I began noticing smoke coming out from under the vehicle each time we started it. When the problem persisted, we took the vehicle to our Ford Dealership. A service representative said coolant was leaking into the turbocharger. He did not specifically say the car was unsafe to drive but I believe driving it would risk a fire. Repairs require a new turbocharger assembly, an oil feed pipe, a drain tube assembly, and an oil filter assembly and gasket, antifreeze, exhaust manifold gasket and and some other gaskets and fasteners. The turbocharger assembly has been on back order for more than two months since we took our vehicle in, so we have not had the use of it for that time. The service rep. said the back order is nationwide. On the internet I found that a California law firm has filed a class action lawsuit against Ford over what sounds like the same problem. I'm reporting my incident because I believe this may involve a problem with the design or assembly process on this model. BTW, attached documents show my wife Jean as the customer.
Corrective Action:
Sometime in August 2022 I began noticing smoke coming out from under the vehicle each time we started it. When the problem persisted, we took the vehicle to our Ford Dealership. A service representative said coolant was leaking into the turbocharger. He did not specifically say the car was unsafe to drive but I believe driving it would risk a fire. Repairs require a new turbocharger assembly, an oil feed pipe, a drain tube assembly, and an oil filter assembly and gasket, antifreeze, exhaust manifold gasket and and some other gaskets and fasteners. The turbocharger assembly has been on back order for more than two months since we took our vehicle in, so we have not had the use of it for that time. The service rep. said the back order is nationwide. On the internet I found that a California law firm has filed a class action lawsuit against Ford over what sounds like the same problem. I'm reporting my incident because I believe this may involve a problem with the design or assembly process on this model. BTW, attached documents show my wife Jean as the customer.
Additional Notes:
Sometime in August 2022 I began noticing smoke coming out from under the vehicle each time we started it. When the problem persisted, we took the vehicle to our Ford Dealership. A service representative said coolant was leaking into the turbocharger. He did not specifically say the car was unsafe to drive but I believe driving it would risk a fire. Repairs require a new turbocharger assembly, an oil feed pipe, a drain tube assembly, and an oil filter assembly and gasket, antifreeze, exhaust manifold gasket and and some other gaskets and fasteners. The turbocharger assembly has been on back order for more than two months since we took our vehicle in, so we have not had the use of it for that time. The service rep. said the back order is nationwide. On the internet I found that a California law firm has filed a class action lawsuit against Ford over what sounds like the same problem. I'm reporting my incident because I believe this may involve a problem with the design or assembly process on this model. BTW, attached documents show my wife Jean as the customer.
Mfg Campaign: 11490127
Recall Date: Oct 20, 2022
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