Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Corrective Action:
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Additional Notes:
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Mfg Campaign: 11501390
Recall Date: Jan 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Corrective Action:
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Additional Notes:
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Mfg Campaign: 11501390
Recall Date: Jan 12, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Corrective Action:
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Additional Notes:
The engine light comes on it doesn’t act like it wants to run the gears won’t shift and it loses power and doesn’t want to go just about got hit because it went from 35mph to 5mph in seconds without me giving warning by hitting my brakes and it makes a loud sound when running and a loud knock sound on right front side where wheel is they say it’s safe to drive but no it’s really not
Mfg Campaign: 11501390
Recall Date: Jan 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH up an incline, the vehicle downshifted and stalled. The powertrain malfunction message was displayed. The headlamps had previously become inoperable. The contact stated that while driving, the vehicle hesitated and was idling high while reversing. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH up an incline, the vehicle downshifted and stalled. The powertrain malfunction message was displayed. The headlamps had previously become inoperable. The contact stated that while driving, the vehicle hesitated and was idling high while reversing. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH up an incline, the vehicle downshifted and stalled. The powertrain malfunction message was displayed. The headlamps had previously become inoperable. The contact stated that while driving, the vehicle hesitated and was idling high while reversing. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 103,000.
Mfg Campaign: 11501207
Recall Date: Jan 11, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH up an incline, the vehicle downshifted and stalled. The powertrain malfunction message was displayed. The headlamps had previously become inoperable. The contact stated that while driving, the vehicle hesitated and was idling high while reversing. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH up an incline, the vehicle downshifted and stalled. The powertrain malfunction message was displayed. The headlamps had previously become inoperable. The contact stated that while driving, the vehicle hesitated and was idling high while reversing. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH up an incline, the vehicle downshifted and stalled. The powertrain malfunction message was displayed. The headlamps had previously become inoperable. The contact stated that while driving, the vehicle hesitated and was idling high while reversing. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 103,000.
Mfg Campaign: 11501207
Recall Date: Jan 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Service engine soon lamp came on. Didn't notice any issues with the car and drove it home. Next morning the car seemed to start a little hard. Took into the dealership and was told that it was a misfire in cylinder #2 caused by leakage of engine coolant into the cylinder and requires a total replacement of the long block of the engine for roughly $7500. Did some internet research and this appears to be a known issue with the engine with no assistance or recourse from Ford. No apparent fix for the problem without replacement of the engine. This could cause seizing of the engine and could be a safety issue if the engine would seize during driving.
Corrective Action:
Service engine soon lamp came on. Didn't notice any issues with the car and drove it home. Next morning the car seemed to start a little hard. Took into the dealership and was told that it was a misfire in cylinder #2 caused by leakage of engine coolant into the cylinder and requires a total replacement of the long block of the engine for roughly $7500. Did some internet research and this appears to be a known issue with the engine with no assistance or recourse from Ford. No apparent fix for the problem without replacement of the engine. This could cause seizing of the engine and could be a safety issue if the engine would seize during driving.
Additional Notes:
Service engine soon lamp came on. Didn't notice any issues with the car and drove it home. Next morning the car seemed to start a little hard. Took into the dealership and was told that it was a misfire in cylinder #2 caused by leakage of engine coolant into the cylinder and requires a total replacement of the long block of the engine for roughly $7500. Did some internet research and this appears to be a known issue with the engine with no assistance or recourse from Ford. No apparent fix for the problem without replacement of the engine. This could cause seizing of the engine and could be a safety issue if the engine would seize during driving.
Mfg Campaign: 11501350
Recall Date: Jan 11, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:IGNITION:COIL:SPARK PLUGS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle started shuddering and slightly decelerated. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs were misfiring. The independent mechanic related the failure to Ford Campaign Number: 21N12. An unknown dealer was notified of the failure but provided no assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12 due to the mileage. Additionally, the manufacturer advised the contact that NHTSA was responsible for the parameters for the recall and referred the contact to the NHTSA hotline. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle started shuddering and slightly decelerated. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs were misfiring. The independent mechanic related the failure to Ford Campaign Number: 21N12. An unknown dealer was notified of the failure but provided no assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12 due to the mileage. Additionally, the manufacturer advised the contact that NHTSA was responsible for the parameters for the recall and referred the contact to the NHTSA hotline. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle started shuddering and slightly decelerated. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs were misfiring. The independent mechanic related the failure to Ford Campaign Number: 21N12. An unknown dealer was notified of the failure but provided no assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12 due to the mileage. Additionally, the manufacturer advised the contact that NHTSA was responsible for the parameters for the recall and referred the contact to the NHTSA hotline. The failure mileage was approximately 98,000.
Mfg Campaign: 11500822
Recall Date: Jan 9, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Driving my 2017 Ford Escape on a freeway about one hour from home. All of a sudden, I get the transmission warning message to take it to a dealer for service. (Vehicle had 49,000 miles on it and I had no fluid leaks or warnings prior to this incident). I immediately head to a Ford dealership in area until the vehicle refuses to move forward at a busy intersection. I have it towed to the dealer and they tell me they can't look at it for another month (Not enough trans service guys employed). I had it towed back to a transmission repair facility closer to my home. Their findings: Torque converter went bad and threw metal throughout transmission. Transmission facility contacted local Ford dealer in Vero Beach, Fl to see if they would cover any parts.....Nope! I needed the vehicle so I paid the $4,390 to replace the torque converter and rebuild the transmission. I recently visited the the same Ford dealership to plead my case. Service tech said he understood my problem and admitted torque converters on various Ford vehicles are going bad but there was no recall. This vehicles powertrain warranty ended in prior year, but a transmission should definitely last longer than 49k miles! Ford is aware of these issues and there are all kinds of similar complaints on the internet.
Corrective Action:
Driving my 2017 Ford Escape on a freeway about one hour from home. All of a sudden, I get the transmission warning message to take it to a dealer for service. (Vehicle had 49,000 miles on it and I had no fluid leaks or warnings prior to this incident). I immediately head to a Ford dealership in area until the vehicle refuses to move forward at a busy intersection. I have it towed to the dealer and they tell me they can't look at it for another month (Not enough trans service guys employed). I had it towed back to a transmission repair facility closer to my home. Their findings: Torque converter went bad and threw metal throughout transmission. Transmission facility contacted local Ford dealer in Vero Beach, Fl to see if they would cover any parts.....Nope! I needed the vehicle so I paid the $4,390 to replace the torque converter and rebuild the transmission. I recently visited the the same Ford dealership to plead my case. Service tech said he understood my problem and admitted torque converters on various Ford vehicles are going bad but there was no recall. This vehicles powertrain warranty ended in prior year, but a transmission should definitely last longer than 49k miles! Ford is aware of these issues and there are all kinds of similar complaints on the internet.
Additional Notes:
Driving my 2017 Ford Escape on a freeway about one hour from home. All of a sudden, I get the transmission warning message to take it to a dealer for service. (Vehicle had 49,000 miles on it and I had no fluid leaks or warnings prior to this incident). I immediately head to a Ford dealership in area until the vehicle refuses to move forward at a busy intersection. I have it towed to the dealer and they tell me they can't look at it for another month (Not enough trans service guys employed). I had it towed back to a transmission repair facility closer to my home. Their findings: Torque converter went bad and threw metal throughout transmission. Transmission facility contacted local Ford dealer in Vero Beach, Fl to see if they would cover any parts.....Nope! I needed the vehicle so I paid the $4,390 to replace the torque converter and rebuild the transmission. I recently visited the the same Ford dealership to plead my case. Service tech said he understood my problem and admitted torque converters on various Ford vehicles are going bad but there was no recall. This vehicles powertrain warranty ended in prior year, but a transmission should definitely last longer than 49k miles! Ford is aware of these issues and there are all kinds of similar complaints on the internet.
Mfg Campaign: 11500677
Recall Date: Jan 8, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's son-in-law owns a 2017 Ford Escape. The contact stated that while he was driving at various speeds, an abnormal cranking noise was coming from the vehicle. The contact also noticed there was an unknown fluid leak underneath the engine compartment. Due to the failure, the vehicle was towed to the local dealer where it was discovered that the flex plate had fractured, causing the torque converter and transmission to fail. The contact was then informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired and remained in the possession of dealer. The failure mileage was approximately 120,000.
Corrective Action:
The contact's son-in-law owns a 2017 Ford Escape. The contact stated that while he was driving at various speeds, an abnormal cranking noise was coming from the vehicle. The contact also noticed there was an unknown fluid leak underneath the engine compartment. Due to the failure, the vehicle was towed to the local dealer where it was discovered that the flex plate had fractured, causing the torque converter and transmission to fail. The contact was then informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired and remained in the possession of dealer. The failure mileage was approximately 120,000.
Additional Notes:
The contact's son-in-law owns a 2017 Ford Escape. The contact stated that while he was driving at various speeds, an abnormal cranking noise was coming from the vehicle. The contact also noticed there was an unknown fluid leak underneath the engine compartment. Due to the failure, the vehicle was towed to the local dealer where it was discovered that the flex plate had fractured, causing the torque converter and transmission to fail. The contact was then informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired and remained in the possession of dealer. The failure mileage was approximately 120,000.
Mfg Campaign: 11500471
Recall Date: Jan 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's son-in-law owns a 2017 Ford Escape. The contact stated that while he was driving at various speeds, an abnormal cranking noise was coming from the vehicle. The contact also noticed there was an unknown fluid leak underneath the engine compartment. Due to the failure, the vehicle was towed to the local dealer where it was discovered that the flex plate had fractured, causing the torque converter and transmission to fail. The contact was then informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired and remained in the possession of dealer. The failure mileage was approximately 120,000.
Corrective Action:
The contact's son-in-law owns a 2017 Ford Escape. The contact stated that while he was driving at various speeds, an abnormal cranking noise was coming from the vehicle. The contact also noticed there was an unknown fluid leak underneath the engine compartment. Due to the failure, the vehicle was towed to the local dealer where it was discovered that the flex plate had fractured, causing the torque converter and transmission to fail. The contact was then informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired and remained in the possession of dealer. The failure mileage was approximately 120,000.
Additional Notes:
The contact's son-in-law owns a 2017 Ford Escape. The contact stated that while he was driving at various speeds, an abnormal cranking noise was coming from the vehicle. The contact also noticed there was an unknown fluid leak underneath the engine compartment. Due to the failure, the vehicle was towed to the local dealer where it was discovered that the flex plate had fractured, causing the torque converter and transmission to fail. The contact was then informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired and remained in the possession of dealer. The failure mileage was approximately 120,000.
Mfg Campaign: 11500471
Recall Date: Jan 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle shudders while it is being driven. We took it to the dealership and they advised us that the torque converter is bad. They said the transmission needs to be replaced or rebuilt. There is a recall on the Edge, Fusion and currently not on the Escape.
Corrective Action:
The vehicle shudders while it is being driven. We took it to the dealership and they advised us that the torque converter is bad. They said the transmission needs to be replaced or rebuilt. There is a recall on the Edge, Fusion and currently not on the Escape.
Additional Notes:
The vehicle shudders while it is being driven. We took it to the dealership and they advised us that the torque converter is bad. They said the transmission needs to be replaced or rebuilt. There is a recall on the Edge, Fusion and currently not on the Escape.
Mfg Campaign: 11500527
Recall Date: Jan 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission yes it is available for inspection right now until next week I called a talked with a mechanic that does transmission and told him my problem. He stated the converter is coming apart in the transmission and has repaired several in this make and model of car. No No warning lights or messages or problems displayed before the failure. My car complete lost gear and tack revd up and was stranded on the side of road.
Corrective Action:
Transmission yes it is available for inspection right now until next week I called a talked with a mechanic that does transmission and told him my problem. He stated the converter is coming apart in the transmission and has repaired several in this make and model of car. No No warning lights or messages or problems displayed before the failure. My car complete lost gear and tack revd up and was stranded on the side of road.
Additional Notes:
Transmission yes it is available for inspection right now until next week I called a talked with a mechanic that does transmission and told him my problem. He stated the converter is coming apart in the transmission and has repaired several in this make and model of car. No No warning lights or messages or problems displayed before the failure. My car complete lost gear and tack revd up and was stranded on the side of road.
Mfg Campaign: 11500075
Recall Date: Jan 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact received an unknown recall notice however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact received an unknown recall notice however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact received an unknown recall notice however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Mfg Campaign: 11499994
Recall Date: Jan 3, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the vehicle stalled. No warning lights were illuminated. The vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The vehicle was then towed to an Metropolitan Ford where the vehicle was purchased and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 79,040. The consumer stated engine, transmission, electrical circuit, and turbo failure.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the vehicle stalled. No warning lights were illuminated. The vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The vehicle was then towed to an Metropolitan Ford where the vehicle was purchased and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 79,040. The consumer stated engine, transmission, electrical circuit, and turbo failure.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the vehicle stalled. No warning lights were illuminated. The vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The vehicle was then towed to an Metropolitan Ford where the vehicle was purchased and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 79,040. The consumer stated engine, transmission, electrical circuit, and turbo failure.
Mfg Campaign: 11499175
Recall Date: Dec 28, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
Corrective Action:
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
Additional Notes:
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
Mfg Campaign: 11498457
Recall Date: Dec 21, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
Corrective Action:
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
Additional Notes:
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
Mfg Campaign: 11498457
Recall Date: Dec 21, 2022
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
Corrective Action:
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
Additional Notes:
I was stopped at a red light, in Drive, when the car suddenly died. All the screens went black and the engine cut. I was also unable to use my electric locks or hazard lights. The car was eventually jumped, driven to a mechanic for the alternator and battery checked, with battery changed. Since receiving my car back with new battery, the media console does not work. Buttons illuminate but don't do anything, screen only shows time/date/temperature and backup camera. No SYNC, radio, bluetooth, CDs. Ford support attempted multiple resets with no change.
Mfg Campaign: 11498457
Recall Date: Dec 21, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle nearly stalled and was idling rough for approximately 15 minutes; after which, the vehicle operated normally. The contact stated that the check engine warning light was illuminated. The contact had driven the vehicle to an independent mechanic where it was diagnosed and determined that coolant had leaked into cylinder #4. The coolant caused cylinder #4 misfire. Additionally, the spark plug was corroded. The mechanic determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The independent mechanic related the failure to manufacturer Customer Satisfaction Program: 21N12 (Short Block Replacement). The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle nearly stalled and was idling rough for approximately 15 minutes; after which, the vehicle operated normally. The contact stated that the check engine warning light was illuminated. The contact had driven the vehicle to an independent mechanic where it was diagnosed and determined that coolant had leaked into cylinder #4. The coolant caused cylinder #4 misfire. Additionally, the spark plug was corroded. The mechanic determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The independent mechanic related the failure to manufacturer Customer Satisfaction Program: 21N12 (Short Block Replacement). The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle nearly stalled and was idling rough for approximately 15 minutes; after which, the vehicle operated normally. The contact stated that the check engine warning light was illuminated. The contact had driven the vehicle to an independent mechanic where it was diagnosed and determined that coolant had leaked into cylinder #4. The coolant caused cylinder #4 misfire. Additionally, the spark plug was corroded. The mechanic determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The independent mechanic related the failure to manufacturer Customer Satisfaction Program: 21N12 (Short Block Replacement). The failure mileage was approximately 57,000.
Mfg Campaign: 11498275
Recall Date: Dec 20, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle nearly stalled and was idling rough for approximately 15 minutes; after which, the vehicle operated normally. The contact stated that the check engine warning light was illuminated. The contact had driven the vehicle to an independent mechanic where it was diagnosed and determined that coolant had leaked into cylinder #4. The coolant caused cylinder #4 misfire. Additionally, the spark plug was corroded. The mechanic determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The independent mechanic related the failure to manufacturer Customer Satisfaction Program: 21N12 (Short Block Replacement). The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle nearly stalled and was idling rough for approximately 15 minutes; after which, the vehicle operated normally. The contact stated that the check engine warning light was illuminated. The contact had driven the vehicle to an independent mechanic where it was diagnosed and determined that coolant had leaked into cylinder #4. The coolant caused cylinder #4 misfire. Additionally, the spark plug was corroded. The mechanic determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The independent mechanic related the failure to manufacturer Customer Satisfaction Program: 21N12 (Short Block Replacement). The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle nearly stalled and was idling rough for approximately 15 minutes; after which, the vehicle operated normally. The contact stated that the check engine warning light was illuminated. The contact had driven the vehicle to an independent mechanic where it was diagnosed and determined that coolant had leaked into cylinder #4. The coolant caused cylinder #4 misfire. Additionally, the spark plug was corroded. The mechanic determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The independent mechanic related the failure to manufacturer Customer Satisfaction Program: 21N12 (Short Block Replacement). The failure mileage was approximately 57,000.
Mfg Campaign: 11498275
Recall Date: Dec 20, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Escape 2.0 liter with approx 23K miles has coolant leaking into the engine cylinder. Ford is repairing the 1.5 liter engine for same problem when outside of original warranty under customer satisfaction program 21N12 but will not honor making same repairs for 2.0 cylinder engine. Engine is at risk of overheating and failing. Customer has to pay for full cost of long block replacement engine to resolve the issue. Ford corporate blankly states they will not cover the cost of engine replacement as they do with the 1.5 liter even though they have issued Dealer TSB 22-2220 advising dealers to replace the 2.0 when covered under original factory warranty.
Corrective Action:
2017 Ford Escape 2.0 liter with approx 23K miles has coolant leaking into the engine cylinder. Ford is repairing the 1.5 liter engine for same problem when outside of original warranty under customer satisfaction program 21N12 but will not honor making same repairs for 2.0 cylinder engine. Engine is at risk of overheating and failing. Customer has to pay for full cost of long block replacement engine to resolve the issue. Ford corporate blankly states they will not cover the cost of engine replacement as they do with the 1.5 liter even though they have issued Dealer TSB 22-2220 advising dealers to replace the 2.0 when covered under original factory warranty.
Additional Notes:
2017 Ford Escape 2.0 liter with approx 23K miles has coolant leaking into the engine cylinder. Ford is repairing the 1.5 liter engine for same problem when outside of original warranty under customer satisfaction program 21N12 but will not honor making same repairs for 2.0 cylinder engine. Engine is at risk of overheating and failing. Customer has to pay for full cost of long block replacement engine to resolve the issue. Ford corporate blankly states they will not cover the cost of engine replacement as they do with the 1.5 liter even though they have issued Dealer TSB 22-2220 advising dealers to replace the 2.0 when covered under original factory warranty.
Mfg Campaign: 11498007
Recall Date: Dec 19, 2022
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