Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford indicated the engine needs to be rebuilt. Coolant was leaking onto the engine causing the engine to misfire. This would cause the vehicle to sporadically hesitate when the vehicle was in use. This issue was inspected, quoted and confirmed by the local Ford Dealer as well as reviewed / confirmed by Ford's corporate office. The dashboard engine light would illuminate and stay on until the vehicle was service and the code was cleared. This issue has been documented on Ford Technical Service Bulletins. During the diagnostic process, photos were taken by the dealer and a report, including needed parts, was prepared.
Corrective Action:
Ford indicated the engine needs to be rebuilt. Coolant was leaking onto the engine causing the engine to misfire. This would cause the vehicle to sporadically hesitate when the vehicle was in use. This issue was inspected, quoted and confirmed by the local Ford Dealer as well as reviewed / confirmed by Ford's corporate office. The dashboard engine light would illuminate and stay on until the vehicle was service and the code was cleared. This issue has been documented on Ford Technical Service Bulletins. During the diagnostic process, photos were taken by the dealer and a report, including needed parts, was prepared.
Additional Notes:
Ford indicated the engine needs to be rebuilt. Coolant was leaking onto the engine causing the engine to misfire. This would cause the vehicle to sporadically hesitate when the vehicle was in use. This issue was inspected, quoted and confirmed by the local Ford Dealer as well as reviewed / confirmed by Ford's corporate office. The dashboard engine light would illuminate and stay on until the vehicle was service and the code was cleared. This issue has been documented on Ford Technical Service Bulletins. During the diagnostic process, photos were taken by the dealer and a report, including needed parts, was prepared.
Mfg Campaign: 11538008
Recall Date: Aug 11, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into cylinder on the engine, and Ford says it is out of warranty, but a fired hazard
Corrective Action:
Coolant leaking into cylinder on the engine, and Ford says it is out of warranty, but a fired hazard
Additional Notes:
Coolant leaking into cylinder on the engine, and Ford says it is out of warranty, but a fired hazard
Mfg Campaign: 11537599
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to run rough, causing the vehicle to vibrate abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that the engine failure was intermittent. The contact was unable to start the vehicle and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into cylinder #1. The dealer stated that the engine needed to be replaced. The vehicle had not been repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2229 - Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to run rough, causing the vehicle to vibrate abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that the engine failure was intermittent. The contact was unable to start the vehicle and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into cylinder #1. The dealer stated that the engine needed to be replaced. The vehicle had not been repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2229 - Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to run rough, causing the vehicle to vibrate abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that the engine failure was intermittent. The contact was unable to start the vehicle and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into cylinder #1. The dealer stated that the engine needed to be replaced. The vehicle had not been repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2229 - Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.
Mfg Campaign: 11537704
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine failed states misfire cylinder 1 on diagnostic where the ignition coil and spark plug was changed. Problem recreated itself and then the powertrain fault illuminated and car lost acceleration driving less than 5miles. Car taken to dealership and was told it misfire cylinder 1 and was told the head gasket was leaking coolant into cylinder 1 causing the engine failure.
Corrective Action:
The engine failed states misfire cylinder 1 on diagnostic where the ignition coil and spark plug was changed. Problem recreated itself and then the powertrain fault illuminated and car lost acceleration driving less than 5miles. Car taken to dealership and was told it misfire cylinder 1 and was told the head gasket was leaking coolant into cylinder 1 causing the engine failure.
Additional Notes:
The engine failed states misfire cylinder 1 on diagnostic where the ignition coil and spark plug was changed. Problem recreated itself and then the powertrain fault illuminated and car lost acceleration driving less than 5miles. Car taken to dealership and was told it misfire cylinder 1 and was told the head gasket was leaking coolant into cylinder 1 causing the engine failure.
Mfg Campaign: 11537755
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant intrusion. The Engine needs entirely replaced at only 68k miles.
Corrective Action:
Engine coolant intrusion. The Engine needs entirely replaced at only 68k miles.
Additional Notes:
Engine coolant intrusion. The Engine needs entirely replaced at only 68k miles.
Mfg Campaign: 11537772
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into cylinder 2. Engine had to be replaced. $8,917 quote from Ford to put a new engine in, and vehicle is out of warranty. The service advisor at the dealership and the mechanic both admitted it is a known defect. Ford refuses to fix this problem. There were literally 5 other vehicles at the dealership with the same issue. I would be dumping another 9000 into a car after already paying 30k for it. This is horrible for consumers, and they are doing nothing to make this right for consumers.
Corrective Action:
Coolant leaking into cylinder 2. Engine had to be replaced. $8,917 quote from Ford to put a new engine in, and vehicle is out of warranty. The service advisor at the dealership and the mechanic both admitted it is a known defect. Ford refuses to fix this problem. There were literally 5 other vehicles at the dealership with the same issue. I would be dumping another 9000 into a car after already paying 30k for it. This is horrible for consumers, and they are doing nothing to make this right for consumers.
Additional Notes:
Coolant leaking into cylinder 2. Engine had to be replaced. $8,917 quote from Ford to put a new engine in, and vehicle is out of warranty. The service advisor at the dealership and the mechanic both admitted it is a known defect. Ford refuses to fix this problem. There were literally 5 other vehicles at the dealership with the same issue. I would be dumping another 9000 into a car after already paying 30k for it. This is horrible for consumers, and they are doing nothing to make this right for consumers.
Mfg Campaign: 11537401
Recall Date: Aug 9, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs. The vehicle was repaired, but the failure recurred. The vehicle was taken to the mechanic a second time and the cooler pack was replaced. The contact was informed there was a misfire in cylinder #4. While driving, the temperature gauge rose to the hot level. The contact pulled over to let the engine cool down. The driver became aware there was no coolant in the coolant reservoir. Additional coolant was added on several occasions. The contact called the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,500.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs. The vehicle was repaired, but the failure recurred. The vehicle was taken to the mechanic a second time and the cooler pack was replaced. The contact was informed there was a misfire in cylinder #4. While driving, the temperature gauge rose to the hot level. The contact pulled over to let the engine cool down. The driver became aware there was no coolant in the coolant reservoir. Additional coolant was added on several occasions. The contact called the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,500.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs. The vehicle was repaired, but the failure recurred. The vehicle was taken to the mechanic a second time and the cooler pack was replaced. The contact was informed there was a misfire in cylinder #4. While driving, the temperature gauge rose to the hot level. The contact pulled over to let the engine cool down. The driver became aware there was no coolant in the coolant reservoir. Additional coolant was added on several occasions. The contact called the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,500.
Mfg Campaign: 11536853
Recall Date: Aug 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On July 16th 2023 my husband and I were driving on a local street when our car lost all power. Lucky we were able to make it to our destination and ended up bringing our Escape to a local repair shop where we learned we would need a new engine costing approximately 13000 dollars with no guarantee the new used engine wouldn't fail as well. While we are so grateful that our engine didn't catch fire or cause an accident or fatality we feel we now have a very expensive brick parked in our driveway that we can't in good conscience sell and can't afford to repair. This was our first new car purchase and I feel Ford should take responsibility for the defect they knew existed. We were lucky but it's only a matter of time before someone loses their life when their engine fails on the highway.
Corrective Action:
On July 16th 2023 my husband and I were driving on a local street when our car lost all power. Lucky we were able to make it to our destination and ended up bringing our Escape to a local repair shop where we learned we would need a new engine costing approximately 13000 dollars with no guarantee the new used engine wouldn't fail as well. While we are so grateful that our engine didn't catch fire or cause an accident or fatality we feel we now have a very expensive brick parked in our driveway that we can't in good conscience sell and can't afford to repair. This was our first new car purchase and I feel Ford should take responsibility for the defect they knew existed. We were lucky but it's only a matter of time before someone loses their life when their engine fails on the highway.
Additional Notes:
On July 16th 2023 my husband and I were driving on a local street when our car lost all power. Lucky we were able to make it to our destination and ended up bringing our Escape to a local repair shop where we learned we would need a new engine costing approximately 13000 dollars with no guarantee the new used engine wouldn't fail as well. While we are so grateful that our engine didn't catch fire or cause an accident or fatality we feel we now have a very expensive brick parked in our driveway that we can't in good conscience sell and can't afford to repair. This was our first new car purchase and I feel Ford should take responsibility for the defect they knew existed. We were lucky but it's only a matter of time before someone loses their life when their engine fails on the highway.
Mfg Campaign: 11536917
Recall Date: Aug 7, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
BEACH FORD REPLACED THE HEADGASKETS AND 12 MONTHS LATER COOLANT LEAKED INTO CYLINDER AND NEED NEW ENGINE. THE VEHICLE IS AT BEACH FORD IN MYRTLE BEACH SOUTH CAROLINA.
Corrective Action:
BEACH FORD REPLACED THE HEADGASKETS AND 12 MONTHS LATER COOLANT LEAKED INTO CYLINDER AND NEED NEW ENGINE. THE VEHICLE IS AT BEACH FORD IN MYRTLE BEACH SOUTH CAROLINA.
Additional Notes:
BEACH FORD REPLACED THE HEADGASKETS AND 12 MONTHS LATER COOLANT LEAKED INTO CYLINDER AND NEED NEW ENGINE. THE VEHICLE IS AT BEACH FORD IN MYRTLE BEACH SOUTH CAROLINA.
Mfg Campaign: 11536685
Recall Date: Aug 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At 98,500 mileage I saw white/blue smoke coming from the exhaust. It would cloud up my garage and the smell was terrible. We started parking outside and after the second or third time this happened, we took it into the dealership. There were no warning messages or dash lights present. At the dealership they said the coolant looked a little low and after some research did a coolant pressure test. The pressure was not supposed to drop more than 4.5psi over 5 hours and ours dropped 5psi within 2 hours signaling a coolant leak. The repair was a new engine block costing $7000.
Corrective Action:
At 98,500 mileage I saw white/blue smoke coming from the exhaust. It would cloud up my garage and the smell was terrible. We started parking outside and after the second or third time this happened, we took it into the dealership. There were no warning messages or dash lights present. At the dealership they said the coolant looked a little low and after some research did a coolant pressure test. The pressure was not supposed to drop more than 4.5psi over 5 hours and ours dropped 5psi within 2 hours signaling a coolant leak. The repair was a new engine block costing $7000.
Additional Notes:
At 98,500 mileage I saw white/blue smoke coming from the exhaust. It would cloud up my garage and the smell was terrible. We started parking outside and after the second or third time this happened, we took it into the dealership. There were no warning messages or dash lights present. At the dealership they said the coolant looked a little low and after some research did a coolant pressure test. The pressure was not supposed to drop more than 4.5psi over 5 hours and ours dropped 5psi within 2 hours signaling a coolant leak. The repair was a new engine block costing $7000.
Mfg Campaign: 11536438
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that after driving the vehicle was stopped at a light with the brake pedal depressed. The contact stated that a message that read “Stop Vehicle – Emergency” was displayed. The vehicle was pulled over to the side of the roadway. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage 108,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that after driving the vehicle was stopped at a light with the brake pedal depressed. The contact stated that a message that read “Stop Vehicle – Emergency” was displayed. The vehicle was pulled over to the side of the roadway. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage 108,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that after driving the vehicle was stopped at a light with the brake pedal depressed. The contact stated that a message that read “Stop Vehicle – Emergency” was displayed. The vehicle was pulled over to the side of the roadway. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage 108,000.
Mfg Campaign: 11536449
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.
Corrective Action:
Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.
Additional Notes:
Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.
Mfg Campaign: 11536593
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.
Corrective Action:
Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.
Additional Notes:
Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.
Mfg Campaign: 11536593
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Code P0302 Coolant intrusions into #2 cylinder causing check engine light with risk of engine failure, stalling, engine fire, decreased power, etc. all of which are life threatening issues to myself, my spouse, and my three young children. Was informed by Ford to file a report.
Corrective Action:
Code P0302 Coolant intrusions into #2 cylinder causing check engine light with risk of engine failure, stalling, engine fire, decreased power, etc. all of which are life threatening issues to myself, my spouse, and my three young children. Was informed by Ford to file a report.
Additional Notes:
Code P0302 Coolant intrusions into #2 cylinder causing check engine light with risk of engine failure, stalling, engine fire, decreased power, etc. all of which are life threatening issues to myself, my spouse, and my three young children. Was informed by Ford to file a report.
Mfg Campaign: 11536307
Recall Date: Aug 3, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH with the accelerator pedal depressed, the vehicle started shaking abnormally and failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 101,843.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH with the accelerator pedal depressed, the vehicle started shaking abnormally and failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 101,843.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH with the accelerator pedal depressed, the vehicle started shaking abnormally and failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 101,843.
Mfg Campaign: 11536350
Recall Date: Aug 3, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 20 MPH, the transmission failed to shift properly into the intended gear and the RPM was fluctuating. The vehicle was taken to the dealer, who informed the contact that there was an incorrect gear ratio, metal in the oil, and a noisy pump that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to file a complaint online. The failure mileage was approximately 160,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 20 MPH, the transmission failed to shift properly into the intended gear and the RPM was fluctuating. The vehicle was taken to the dealer, who informed the contact that there was an incorrect gear ratio, metal in the oil, and a noisy pump that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to file a complaint online. The failure mileage was approximately 160,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 20 MPH, the transmission failed to shift properly into the intended gear and the RPM was fluctuating. The vehicle was taken to the dealer, who informed the contact that there was an incorrect gear ratio, metal in the oil, and a noisy pump that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to file a complaint online. The failure mileage was approximately 160,000.
Mfg Campaign: 11536087
Recall Date: Aug 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that he had filled the coolant reservoir and a month later the message to check the coolant level was displayed. The contact stated that after starting the vehicle, the vehicle was running rough and there was an abnormal sound coming from the vehicle. There was no sign of a coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,300.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that he had filled the coolant reservoir and a month later the message to check the coolant level was displayed. The contact stated that after starting the vehicle, the vehicle was running rough and there was an abnormal sound coming from the vehicle. There was no sign of a coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,300.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that he had filled the coolant reservoir and a month later the message to check the coolant level was displayed. The contact stated that after starting the vehicle, the vehicle was running rough and there was an abnormal sound coming from the vehicle. There was no sign of a coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,300.
Mfg Campaign: 11536132
Recall Date: Aug 2, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
All 20 OEM 2-piece lug nuts have swollen so that the OEM supplied lug nut wrench will not fit on the nuts. Therefore, if I have a flat tire while driving, and I need to pull over and change the tire, I have no way to get the lug nuts loose to change the tire. If this happens at night and/or in a dangerous part of town, or if I am stranded on the highway miles from the closest access to service or communication, I, or vulnerable passengers could be in danger. The local Ford dealer acknowledge that this problem occurs, but no recall has been issued to my knowledge. To remedy the potential danger, Ford should swap out all 20 0f the OEM 2-piece lug nuts, free of charge, for solid 1-piece nuts that will not swell.
Corrective Action:
All 20 OEM 2-piece lug nuts have swollen so that the OEM supplied lug nut wrench will not fit on the nuts. Therefore, if I have a flat tire while driving, and I need to pull over and change the tire, I have no way to get the lug nuts loose to change the tire. If this happens at night and/or in a dangerous part of town, or if I am stranded on the highway miles from the closest access to service or communication, I, or vulnerable passengers could be in danger. The local Ford dealer acknowledge that this problem occurs, but no recall has been issued to my knowledge. To remedy the potential danger, Ford should swap out all 20 0f the OEM 2-piece lug nuts, free of charge, for solid 1-piece nuts that will not swell.
Additional Notes:
All 20 OEM 2-piece lug nuts have swollen so that the OEM supplied lug nut wrench will not fit on the nuts. Therefore, if I have a flat tire while driving, and I need to pull over and change the tire, I have no way to get the lug nuts loose to change the tire. If this happens at night and/or in a dangerous part of town, or if I am stranded on the highway miles from the closest access to service or communication, I, or vulnerable passengers could be in danger. The local Ford dealer acknowledge that this problem occurs, but no recall has been issued to my knowledge. To remedy the potential danger, Ford should swap out all 20 0f the OEM 2-piece lug nuts, free of charge, for solid 1-piece nuts that will not swell.
Mfg Campaign: 11536184
Recall Date: Aug 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.
Corrective Action:
2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.
Additional Notes:
2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.
Mfg Campaign: 11535509
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.
Corrective Action:
2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.
Additional Notes:
2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.
Mfg Campaign: 11535509
Recall Date: Jul 31, 2023
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