Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine stopped entirely while going up a hill. Had a mechanic look at it about a month agoa nd told me that the engine has coolant intrusion issue. Making the engine misfire and makes it lose power and shuts engine off on the middle of the road!! Ford knows about this and redeigned the engine due to this issue.
Corrective Action:
Engine stopped entirely while going up a hill. Had a mechanic look at it about a month agoa nd told me that the engine has coolant intrusion issue. Making the engine misfire and makes it lose power and shuts engine off on the middle of the road!! Ford knows about this and redeigned the engine due to this issue.
Additional Notes:
Engine stopped entirely while going up a hill. Had a mechanic look at it about a month agoa nd told me that the engine has coolant intrusion issue. Making the engine misfire and makes it lose power and shuts engine off on the middle of the road!! Ford knows about this and redeigned the engine due to this issue.
Mfg Campaign: 11576980
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Engine stopped entirely while going up a hill. Had a mechanic look at it about a month agoa nd told me that the engine has coolant intrusion issue. Making the engine misfire and makes it lose power and shuts engine off on the middle of the road!! Ford knows about this and redeigned the engine due to this issue.
Corrective Action:
Engine stopped entirely while going up a hill. Had a mechanic look at it about a month agoa nd told me that the engine has coolant intrusion issue. Making the engine misfire and makes it lose power and shuts engine off on the middle of the road!! Ford knows about this and redeigned the engine due to this issue.
Additional Notes:
Engine stopped entirely while going up a hill. Had a mechanic look at it about a month agoa nd told me that the engine has coolant intrusion issue. Making the engine misfire and makes it lose power and shuts engine off on the middle of the road!! Ford knows about this and redeigned the engine due to this issue.
Mfg Campaign: 11576980
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine has had a head gasket failure at 40,000 miles less than 7 years old. This is caused by the FORD engine design according to the dealership. The dealership tells me that it is a "ticking time bomb". Ford covers the 1.5 l engines but not the 2.0 l ones in a TSB 22-2134. This is a 9500.00 fix which I cannot afford. The check engine light has been on since Sept 2023 and the Ford dealership told me the car was fine. It was not until I continued to bring it in with the check engine light on that they admitted they knew there was a problem that caused the engine to fail catastrophically. This is a safety hazard to the driver and anyone on the road as the engine fails.
Corrective Action:
The engine has had a head gasket failure at 40,000 miles less than 7 years old. This is caused by the FORD engine design according to the dealership. The dealership tells me that it is a "ticking time bomb". Ford covers the 1.5 l engines but not the 2.0 l ones in a TSB 22-2134. This is a 9500.00 fix which I cannot afford. The check engine light has been on since Sept 2023 and the Ford dealership told me the car was fine. It was not until I continued to bring it in with the check engine light on that they admitted they knew there was a problem that caused the engine to fail catastrophically. This is a safety hazard to the driver and anyone on the road as the engine fails.
Additional Notes:
The engine has had a head gasket failure at 40,000 miles less than 7 years old. This is caused by the FORD engine design according to the dealership. The dealership tells me that it is a "ticking time bomb". Ford covers the 1.5 l engines but not the 2.0 l ones in a TSB 22-2134. This is a 9500.00 fix which I cannot afford. The check engine light has been on since Sept 2023 and the Ford dealership told me the car was fine. It was not until I continued to bring it in with the check engine light on that they admitted they knew there was a problem that caused the engine to fail catastrophically. This is a safety hazard to the driver and anyone on the road as the engine fails.
Mfg Campaign: 11576408
Recall Date: Mar 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Recently, I noticed that my car has been leaking coolant fluid. I brought it into my local auto shop and was informed that it's an issue with my engine. I was handed a pamphlet of information on the known issue with 2017 ford eco boost having coolant leaking into the engine. I checked to see if there were any recalls for this after doing research and seeing that this is quite the known issue.
Corrective Action:
Recently, I noticed that my car has been leaking coolant fluid. I brought it into my local auto shop and was informed that it's an issue with my engine. I was handed a pamphlet of information on the known issue with 2017 ford eco boost having coolant leaking into the engine. I checked to see if there were any recalls for this after doing research and seeing that this is quite the known issue.
Additional Notes:
Recently, I noticed that my car has been leaking coolant fluid. I brought it into my local auto shop and was informed that it's an issue with my engine. I was handed a pamphlet of information on the known issue with 2017 ford eco boost having coolant leaking into the engine. I checked to see if there were any recalls for this after doing research and seeing that this is quite the known issue.
Mfg Campaign: 11576136
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with an unstated message displayed on the instrument panel. Due to the failure, the vehicle was towed back to the contact's residence. An independent mechanic went to the residence to inspect the vehicle; the mechanic diagnosed the vehicle with transmission failure. The contact was then provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 117,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with an unstated message displayed on the instrument panel. Due to the failure, the vehicle was towed back to the contact's residence. An independent mechanic went to the residence to inspect the vehicle; the mechanic diagnosed the vehicle with transmission failure. The contact was then provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 117,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with an unstated message displayed on the instrument panel. Due to the failure, the vehicle was towed back to the contact's residence. An independent mechanic went to the residence to inspect the vehicle; the mechanic diagnosed the vehicle with transmission failure. The contact was then provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 117,000.
Mfg Campaign: 11576248
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with an unstated message displayed on the instrument panel. Due to the failure, the vehicle was towed back to the contact's residence. An independent mechanic went to the residence to inspect the vehicle; the mechanic diagnosed the vehicle with transmission failure. The contact was then provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 117,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with an unstated message displayed on the instrument panel. Due to the failure, the vehicle was towed back to the contact's residence. An independent mechanic went to the residence to inspect the vehicle; the mechanic diagnosed the vehicle with transmission failure. The contact was then provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 117,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with an unstated message displayed on the instrument panel. Due to the failure, the vehicle was towed back to the contact's residence. An independent mechanic went to the residence to inspect the vehicle; the mechanic diagnosed the vehicle with transmission failure. The contact was then provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 117,000.
Mfg Campaign: 11576248
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car misfired while driving. Check engine light came on [XXX]. Car was taken to Ford Murfreesboro service center and we were advised coolant is leaking into the engine. Per the. CSP during the pandemic, Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion. Car was not included in the Customer Satisfaction Program [XXX], although it is having the exact issue. My car was manufactured at the Louisville plant, which is one of the impacted manufacturing facility locations. This is a widely known issue and I believe the car should have been included in the CSP in 2022. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Car misfired while driving. Check engine light came on [XXX]. Car was taken to Ford Murfreesboro service center and we were advised coolant is leaking into the engine. Per the. CSP during the pandemic, Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion. Car was not included in the Customer Satisfaction Program [XXX], although it is having the exact issue. My car was manufactured at the Louisville plant, which is one of the impacted manufacturing facility locations. This is a widely known issue and I believe the car should have been included in the CSP in 2022. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Car misfired while driving. Check engine light came on [XXX]. Car was taken to Ford Murfreesboro service center and we were advised coolant is leaking into the engine. Per the. CSP during the pandemic, Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion. Car was not included in the Customer Satisfaction Program [XXX], although it is having the exact issue. My car was manufactured at the Louisville plant, which is one of the impacted manufacturing facility locations. This is a widely known issue and I believe the car should have been included in the CSP in 2022. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575971
Recall Date: Mar 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as needed. There was white smoke coming from the exhaust. Additionally, the vehicle had failed to start. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who informed the contact about a coolant leak and a Customer Satisfaction Program. The vehicle was taken to the local dealer, and the contact was informed that the vehicle did not meet the requirements for the coverage. The vehicle was diagnosed, and it was determined that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided, and the contact was referred to the NHTSA Hotline. The approximate failure mileage was 103,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as needed. There was white smoke coming from the exhaust. Additionally, the vehicle had failed to start. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who informed the contact about a coolant leak and a Customer Satisfaction Program. The vehicle was taken to the local dealer, and the contact was informed that the vehicle did not meet the requirements for the coverage. The vehicle was diagnosed, and it was determined that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided, and the contact was referred to the NHTSA Hotline. The approximate failure mileage was 103,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as needed. There was white smoke coming from the exhaust. Additionally, the vehicle had failed to start. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who informed the contact about a coolant leak and a Customer Satisfaction Program. The vehicle was taken to the local dealer, and the contact was informed that the vehicle did not meet the requirements for the coverage. The vehicle was diagnosed, and it was determined that coolant was leaking into the cylinders. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided, and the contact was referred to the NHTSA Hotline. The approximate failure mileage was 103,000.
Mfg Campaign: 11576074
Recall Date: Mar 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine failed due to catastrophic damage to the engine due to coolant leaking into the engine block. We were driving on the highway on a two-lane, mountain pass road when the car suddenly shut down. Yes, a Ford dealership confirmed the problem and a Ford customer representative confirmed that it is a known Ford issue with not enough complaints to warrant a recall. Yes, the vehicle has been inspected and quoted at $12,000 in repairs. I had only owned the car about 9 months when this happened and still owe $11,000 in financing. No, there were no warning lamps or symptoms of the problem prior to the failure. They first appeared on this drive when the car broke down.
Corrective Action:
The engine failed due to catastrophic damage to the engine due to coolant leaking into the engine block. We were driving on the highway on a two-lane, mountain pass road when the car suddenly shut down. Yes, a Ford dealership confirmed the problem and a Ford customer representative confirmed that it is a known Ford issue with not enough complaints to warrant a recall. Yes, the vehicle has been inspected and quoted at $12,000 in repairs. I had only owned the car about 9 months when this happened and still owe $11,000 in financing. No, there were no warning lamps or symptoms of the problem prior to the failure. They first appeared on this drive when the car broke down.
Additional Notes:
The engine failed due to catastrophic damage to the engine due to coolant leaking into the engine block. We were driving on the highway on a two-lane, mountain pass road when the car suddenly shut down. Yes, a Ford dealership confirmed the problem and a Ford customer representative confirmed that it is a known Ford issue with not enough complaints to warrant a recall. Yes, the vehicle has been inspected and quoted at $12,000 in repairs. I had only owned the car about 9 months when this happened and still owe $11,000 in financing. No, there were no warning lamps or symptoms of the problem prior to the failure. They first appeared on this drive when the car broke down.
Mfg Campaign: 11575909
Recall Date: Mar 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:DRIVELINE:CHAIN/BELT:SPROKETS/PULLEYS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.
Mfg Campaign: 11575607
Recall Date: Mar 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.
Mfg Campaign: 11575607
Recall Date: Mar 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Their vehicle’s engine has a defect in the design created by Ford Motor Company that results in coolant leaking into the cylinders which causes engine failure, corrosion, and fire, which causes a severe safety risk to passengers and other vehicles and persons unless a new engine without the defective Ford design is placed into the vehicle. Numerous other Ford vehicle owners with vehicles containing the defective engine have reported the exact same failures and coolant leaks, as determined by Ford service technicians or other auto repair technicians. Ford as the manufacturer knows of their defective design but refuses to replace the engine through their expense by recall or other means. The check engine light is illuminated due to the engine misfiring because of the coolant leak, which causes failed emissions tests and does not allow me to be able to register the vehicle according to state and county requirements. Attached are a picture of the current engine’s defect and a new engine. The defect in the old engine is a slit cut into the wall between cylinders. This compromises the integrity of the cylinder walls and engine as a whole. The newer engines are manufactured after 2020 and they have removed the defective slit and replaced it with a drilled hole that doesn’t compromise the engine.
Corrective Action:
Their vehicle’s engine has a defect in the design created by Ford Motor Company that results in coolant leaking into the cylinders which causes engine failure, corrosion, and fire, which causes a severe safety risk to passengers and other vehicles and persons unless a new engine without the defective Ford design is placed into the vehicle. Numerous other Ford vehicle owners with vehicles containing the defective engine have reported the exact same failures and coolant leaks, as determined by Ford service technicians or other auto repair technicians. Ford as the manufacturer knows of their defective design but refuses to replace the engine through their expense by recall or other means. The check engine light is illuminated due to the engine misfiring because of the coolant leak, which causes failed emissions tests and does not allow me to be able to register the vehicle according to state and county requirements. Attached are a picture of the current engine’s defect and a new engine. The defect in the old engine is a slit cut into the wall between cylinders. This compromises the integrity of the cylinder walls and engine as a whole. The newer engines are manufactured after 2020 and they have removed the defective slit and replaced it with a drilled hole that doesn’t compromise the engine.
Additional Notes:
Their vehicle’s engine has a defect in the design created by Ford Motor Company that results in coolant leaking into the cylinders which causes engine failure, corrosion, and fire, which causes a severe safety risk to passengers and other vehicles and persons unless a new engine without the defective Ford design is placed into the vehicle. Numerous other Ford vehicle owners with vehicles containing the defective engine have reported the exact same failures and coolant leaks, as determined by Ford service technicians or other auto repair technicians. Ford as the manufacturer knows of their defective design but refuses to replace the engine through their expense by recall or other means. The check engine light is illuminated due to the engine misfiring because of the coolant leak, which causes failed emissions tests and does not allow me to be able to register the vehicle according to state and county requirements. Attached are a picture of the current engine’s defect and a new engine. The defect in the old engine is a slit cut into the wall between cylinders. This compromises the integrity of the cylinder walls and engine as a whole. The newer engines are manufactured after 2020 and they have removed the defective slit and replaced it with a drilled hole that doesn’t compromise the engine.
Mfg Campaign: 11575210
Recall Date: Mar 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the vehicle was shaking. The contact stated that the vehicle was initially driven to the dealer the first time; however, the second time the vehicle was towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with a coolant leak, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the vehicle was shaking. The contact stated that the vehicle was initially driven to the dealer the first time; however, the second time the vehicle was towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with a coolant leak, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the vehicle was shaking. The contact stated that the vehicle was initially driven to the dealer the first time; however, the second time the vehicle was towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with a coolant leak, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11575348
Recall Date: Mar 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders , and that this is a known problem. Vehicle stalled and is no longer operational.
Corrective Action:
Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders , and that this is a known problem. Vehicle stalled and is no longer operational.
Additional Notes:
Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders , and that this is a known problem. Vehicle stalled and is no longer operational.
Mfg Campaign: 11575176
Recall Date: Mar 3, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders , and that this is a known problem. Vehicle stalled and is no longer operational.
Corrective Action:
Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders , and that this is a known problem. Vehicle stalled and is no longer operational.
Additional Notes:
Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders , and that this is a known problem. Vehicle stalled and is no longer operational.
Mfg Campaign: 11575176
Recall Date: Mar 3, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Cooling system malfunction. Coolant Intrusion. Car is not drivable. White smoke emitting from exhaust. Service Engine Soon light came on approximately 4 weeks ago. Took it into a mechanic who advised that the Turbo Charge needed replacing.
Corrective Action:
Cooling system malfunction. Coolant Intrusion. Car is not drivable. White smoke emitting from exhaust. Service Engine Soon light came on approximately 4 weeks ago. Took it into a mechanic who advised that the Turbo Charge needed replacing.
Additional Notes:
Cooling system malfunction. Coolant Intrusion. Car is not drivable. White smoke emitting from exhaust. Service Engine Soon light came on approximately 4 weeks ago. Took it into a mechanic who advised that the Turbo Charge needed replacing.
Mfg Campaign: 11575040
Recall Date: Mar 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine idled rough and the engine misfired. The contact stated that the check engine warning light was flashing. The vehicle was taken to a local mechanic and a diagnostic test was performed. The mechanic tested the cylinders and found a loss of compression in cylinder #2. Additionally, the cylinder wall was cracked. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,613.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine idled rough and the engine misfired. The contact stated that the check engine warning light was flashing. The vehicle was taken to a local mechanic and a diagnostic test was performed. The mechanic tested the cylinders and found a loss of compression in cylinder #2. Additionally, the cylinder wall was cracked. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,613.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine idled rough and the engine misfired. The contact stated that the check engine warning light was flashing. The vehicle was taken to a local mechanic and a diagnostic test was performed. The mechanic tested the cylinders and found a loss of compression in cylinder #2. Additionally, the cylinder wall was cracked. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,613.
Mfg Campaign: 11574900
Recall Date: Mar 1, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, rainwater leaked into the cabin of the vehicle from the roof. The contact stated that the leaks were present at several locations inside the vehicle which included the rear hatch area, the rear driver’s, and passenger’s side roof areas above the windows, and the from driver's side roof area above the window. The contact also stated that mold was present inside the vehicle due to condensation from the rainwater. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 25,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, rainwater leaked into the cabin of the vehicle from the roof. The contact stated that the leaks were present at several locations inside the vehicle which included the rear hatch area, the rear driver’s, and passenger’s side roof areas above the windows, and the from driver's side roof area above the window. The contact also stated that mold was present inside the vehicle due to condensation from the rainwater. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 25,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, rainwater leaked into the cabin of the vehicle from the roof. The contact stated that the leaks were present at several locations inside the vehicle which included the rear hatch area, the rear driver’s, and passenger’s side roof areas above the windows, and the from driver's side roof area above the window. The contact also stated that mold was present inside the vehicle due to condensation from the rainwater. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 25,000.
Mfg Campaign: 11574173
Recall Date: Feb 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicles warning lights and sound went off on my wife, scaring her and my grandson. I was sick in bed so she contacted my neighbor who took antifreeze and it took a gallon to fill it up. Two weeks later it took another gallon. After inspection of the car and finding no leaks he hooked up a code reader and got misfire in #3 cylinder. I then searched the internet and found incident after incident about the 2.0 Ecoboost engines. Even on your web site I found 85 complaints about ecoboost engines. FORD should be held to their own standard and replace these engines with the newer engines that have been researched and proven to solve this issue.
Corrective Action:
Vehicles warning lights and sound went off on my wife, scaring her and my grandson. I was sick in bed so she contacted my neighbor who took antifreeze and it took a gallon to fill it up. Two weeks later it took another gallon. After inspection of the car and finding no leaks he hooked up a code reader and got misfire in #3 cylinder. I then searched the internet and found incident after incident about the 2.0 Ecoboost engines. Even on your web site I found 85 complaints about ecoboost engines. FORD should be held to their own standard and replace these engines with the newer engines that have been researched and proven to solve this issue.
Additional Notes:
Vehicles warning lights and sound went off on my wife, scaring her and my grandson. I was sick in bed so she contacted my neighbor who took antifreeze and it took a gallon to fill it up. Two weeks later it took another gallon. After inspection of the car and finding no leaks he hooked up a code reader and got misfire in #3 cylinder. I then searched the internet and found incident after incident about the 2.0 Ecoboost engines. Even on your web site I found 85 complaints about ecoboost engines. FORD should be held to their own standard and replace these engines with the newer engines that have been researched and proven to solve this issue.
Mfg Campaign: 11574259
Recall Date: Feb 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In December 2023 my 2017 Ford Escape began running rough and misfiring. I took it to a Ford approved garage for inspection since I couldn't get in to the dealer until January. The garage was able to read the check engine light and found a short block coolant intrusion. When he called the Ford Company he was told there was a Customer Service Program [XXX] on this vehicle. He was also told I missed the warranty date by 15 days even though I was 30,000 miles under the mileage warranty. Ford has acknowledged this issue occurred at their Louisville plant. I received a case number from Ford - [XXX] and scheduled a diagnostic with the dealer. The soonest I could get it in was 2-6-24. They agreed with the Ford garage and told me I needed a new engine, water pump, and oil repair. The car was not safe to drive due to all of these issues. After multiple calls to Ford, they will not honor this Customer Satisfaction Program due to the warranty date of the program. The car did not act up until December 2023, so I had no reason to take it in for this problem. Each Customer Service Rep I spoke to acknowledged that this was their responsibility but they couldn't do anything to help me. They directed me to report this to the NHTA indicating it would force their hand to do the right thing. I was forced to pay almost $9000 in repairs, simply because I didn't drive my car into the ground and force the problem to the forefront. I am assuming I am not the only on with this issue. Please see the attached documents and thank you for any help you can offer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In December 2023 my 2017 Ford Escape began running rough and misfiring. I took it to a Ford approved garage for inspection since I couldn't get in to the dealer until January. The garage was able to read the check engine light and found a short block coolant intrusion. When he called the Ford Company he was told there was a Customer Service Program [XXX] on this vehicle. He was also told I missed the warranty date by 15 days even though I was 30,000 miles under the mileage warranty. Ford has acknowledged this issue occurred at their Louisville plant. I received a case number from Ford - [XXX] and scheduled a diagnostic with the dealer. The soonest I could get it in was 2-6-24. They agreed with the Ford garage and told me I needed a new engine, water pump, and oil repair. The car was not safe to drive due to all of these issues. After multiple calls to Ford, they will not honor this Customer Satisfaction Program due to the warranty date of the program. The car did not act up until December 2023, so I had no reason to take it in for this problem. Each Customer Service Rep I spoke to acknowledged that this was their responsibility but they couldn't do anything to help me. They directed me to report this to the NHTA indicating it would force their hand to do the right thing. I was forced to pay almost $9000 in repairs, simply because I didn't drive my car into the ground and force the problem to the forefront. I am assuming I am not the only on with this issue. Please see the attached documents and thank you for any help you can offer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In December 2023 my 2017 Ford Escape began running rough and misfiring. I took it to a Ford approved garage for inspection since I couldn't get in to the dealer until January. The garage was able to read the check engine light and found a short block coolant intrusion. When he called the Ford Company he was told there was a Customer Service Program [XXX] on this vehicle. He was also told I missed the warranty date by 15 days even though I was 30,000 miles under the mileage warranty. Ford has acknowledged this issue occurred at their Louisville plant. I received a case number from Ford - [XXX] and scheduled a diagnostic with the dealer. The soonest I could get it in was 2-6-24. They agreed with the Ford garage and told me I needed a new engine, water pump, and oil repair. The car was not safe to drive due to all of these issues. After multiple calls to Ford, they will not honor this Customer Satisfaction Program due to the warranty date of the program. The car did not act up until December 2023, so I had no reason to take it in for this problem. Each Customer Service Rep I spoke to acknowledged that this was their responsibility but they couldn't do anything to help me. They directed me to report this to the NHTA indicating it would force their hand to do the right thing. I was forced to pay almost $9000 in repairs, simply because I didn't drive my car into the ground and force the problem to the forefront. I am assuming I am not the only on with this issue. Please see the attached documents and thank you for any help you can offer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11574328
Recall Date: Feb 27, 2024
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury