Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon the start of the vehicle, a heavy, blueish-colored smoke would emit from the exhaust pipe as the check engine light would intermittently appear on the instrument panel. In addition, the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into an engine cylinder. The dealer replaced the turbo; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon the start of the vehicle, a heavy, blueish-colored smoke would emit from the exhaust pipe as the check engine light would intermittently appear on the instrument panel. In addition, the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into an engine cylinder. The dealer replaced the turbo; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon the start of the vehicle, a heavy, blueish-colored smoke would emit from the exhaust pipe as the check engine light would intermittently appear on the instrument panel. In addition, the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into an engine cylinder. The dealer replaced the turbo; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Mfg Campaign: 11580664
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon the start of the vehicle, a heavy, blueish-colored smoke would emit from the exhaust pipe as the check engine light would intermittently appear on the instrument panel. In addition, the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into an engine cylinder. The dealer replaced the turbo; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon the start of the vehicle, a heavy, blueish-colored smoke would emit from the exhaust pipe as the check engine light would intermittently appear on the instrument panel. In addition, the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into an engine cylinder. The dealer replaced the turbo; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon the start of the vehicle, a heavy, blueish-colored smoke would emit from the exhaust pipe as the check engine light would intermittently appear on the instrument panel. In addition, the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into an engine cylinder. The dealer replaced the turbo; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Mfg Campaign: 11580664
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The check engine light came on so we called the dealership. This is a 7.5 year old vehicle with under 50,000 miles. They made an appointment for us to come up over a week later. In the meantime the vehicle started to blow a lot of smoke when starting. Smelled like anti-freeze. We took it to the dealership early. Two days later they told us it needed a new engine. Our extended bumper to bumper warranty just ran out 6 months prior and we were hit with an estimate of $8000. I researched and found that Ford knows about this issue, and has for a few years now. There are recalls for this 2.0L engine in the Fusion, but not in the Escape. From what I read it seems to be a flaw in the design of the coolant channels, which can cause a coolant leak, engine over heating, and possibly a fire. We did not have this happen as we seem to have caught the issue early enough, however at this point we are without the vehicle and waiting for a new engine to be installed. And we are stuck with the bill.
Corrective Action:
The check engine light came on so we called the dealership. This is a 7.5 year old vehicle with under 50,000 miles. They made an appointment for us to come up over a week later. In the meantime the vehicle started to blow a lot of smoke when starting. Smelled like anti-freeze. We took it to the dealership early. Two days later they told us it needed a new engine. Our extended bumper to bumper warranty just ran out 6 months prior and we were hit with an estimate of $8000. I researched and found that Ford knows about this issue, and has for a few years now. There are recalls for this 2.0L engine in the Fusion, but not in the Escape. From what I read it seems to be a flaw in the design of the coolant channels, which can cause a coolant leak, engine over heating, and possibly a fire. We did not have this happen as we seem to have caught the issue early enough, however at this point we are without the vehicle and waiting for a new engine to be installed. And we are stuck with the bill.
Additional Notes:
The check engine light came on so we called the dealership. This is a 7.5 year old vehicle with under 50,000 miles. They made an appointment for us to come up over a week later. In the meantime the vehicle started to blow a lot of smoke when starting. Smelled like anti-freeze. We took it to the dealership early. Two days later they told us it needed a new engine. Our extended bumper to bumper warranty just ran out 6 months prior and we were hit with an estimate of $8000. I researched and found that Ford knows about this issue, and has for a few years now. There are recalls for this 2.0L engine in the Fusion, but not in the Escape. From what I read it seems to be a flaw in the design of the coolant channels, which can cause a coolant leak, engine over heating, and possibly a fire. We did not have this happen as we seem to have caught the issue early enough, however at this point we are without the vehicle and waiting for a new engine to be installed. And we are stuck with the bill.
Mfg Campaign: 11580668
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The check engine light came on so we called the dealership. This is a 7.5 year old vehicle with under 50,000 miles. They made an appointment for us to come up over a week later. In the meantime the vehicle started to blow a lot of smoke when starting. Smelled like anti-freeze. We took it to the dealership early. Two days later they told us it needed a new engine. Our extended bumper to bumper warranty just ran out 6 months prior and we were hit with an estimate of $8000. I researched and found that Ford knows about this issue, and has for a few years now. There are recalls for this 2.0L engine in the Fusion, but not in the Escape. From what I read it seems to be a flaw in the design of the coolant channels, which can cause a coolant leak, engine over heating, and possibly a fire. We did not have this happen as we seem to have caught the issue early enough, however at this point we are without the vehicle and waiting for a new engine to be installed. And we are stuck with the bill.
Corrective Action:
The check engine light came on so we called the dealership. This is a 7.5 year old vehicle with under 50,000 miles. They made an appointment for us to come up over a week later. In the meantime the vehicle started to blow a lot of smoke when starting. Smelled like anti-freeze. We took it to the dealership early. Two days later they told us it needed a new engine. Our extended bumper to bumper warranty just ran out 6 months prior and we were hit with an estimate of $8000. I researched and found that Ford knows about this issue, and has for a few years now. There are recalls for this 2.0L engine in the Fusion, but not in the Escape. From what I read it seems to be a flaw in the design of the coolant channels, which can cause a coolant leak, engine over heating, and possibly a fire. We did not have this happen as we seem to have caught the issue early enough, however at this point we are without the vehicle and waiting for a new engine to be installed. And we are stuck with the bill.
Additional Notes:
The check engine light came on so we called the dealership. This is a 7.5 year old vehicle with under 50,000 miles. They made an appointment for us to come up over a week later. In the meantime the vehicle started to blow a lot of smoke when starting. Smelled like anti-freeze. We took it to the dealership early. Two days later they told us it needed a new engine. Our extended bumper to bumper warranty just ran out 6 months prior and we were hit with an estimate of $8000. I researched and found that Ford knows about this issue, and has for a few years now. There are recalls for this 2.0L engine in the Fusion, but not in the Escape. From what I read it seems to be a flaw in the design of the coolant channels, which can cause a coolant leak, engine over heating, and possibly a fire. We did not have this happen as we seem to have caught the issue early enough, however at this point we are without the vehicle and waiting for a new engine to be installed. And we are stuck with the bill.
Mfg Campaign: 11580668
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 136,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 136,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 136,000.
Mfg Campaign: 11580459
Recall Date: Apr 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1.5L EcoBoost engine coolant draining into engine. Code P0302 Cylinder 2 (and now P0303 Cylinder 3) misfire. Causing the engine to overheat and stall on cold start.
Corrective Action:
1.5L EcoBoost engine coolant draining into engine. Code P0302 Cylinder 2 (and now P0303 Cylinder 3) misfire. Causing the engine to overheat and stall on cold start.
Additional Notes:
1.5L EcoBoost engine coolant draining into engine. Code P0302 Cylinder 2 (and now P0303 Cylinder 3) misfire. Causing the engine to overheat and stall on cold start.
Mfg Campaign: 11580247
Recall Date: Mar 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.
Corrective Action:
The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.
Additional Notes:
The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.
Mfg Campaign: 11580061
Recall Date: Mar 29, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.
Corrective Action:
The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.
Additional Notes:
The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.
Mfg Campaign: 11580061
Recall Date: Mar 29, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the failure persisted less than six months later. The vehicle was taken to a dealer where the vehicle was diagnosed, and the contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the failure persisted less than six months later. The vehicle was taken to a dealer where the vehicle was diagnosed, and the contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was repaired but the failure persisted less than six months later. The vehicle was taken to a dealer where the vehicle was diagnosed, and the contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.
Mfg Campaign: 11580095
Recall Date: Mar 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine broke down and coolant was coming in somehow. It required a total engine replacement.
Corrective Action:
The engine broke down and coolant was coming in somehow. It required a total engine replacement.
Additional Notes:
The engine broke down and coolant was coming in somehow. It required a total engine replacement.
Mfg Campaign: 11579855
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The engine broke down and coolant was coming in somehow. It required a total engine replacement.
Corrective Action:
The engine broke down and coolant was coming in somehow. It required a total engine replacement.
Additional Notes:
The engine broke down and coolant was coming in somehow. It required a total engine replacement.
Mfg Campaign: 11579855
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds the vehicle had experienced engine misfiring and rough operation. Also, the check engine warning light had been illuminated and white smoke was present coming from the exhaust system. While inspecting under the hood it was discovered that the engine coolant level in the coolant reservoir was extremely low. The vehicle was taken to the local dealer who diagnosed that the engine coolant was present inside the engine cylinder number four and advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 82,194
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds the vehicle had experienced engine misfiring and rough operation. Also, the check engine warning light had been illuminated and white smoke was present coming from the exhaust system. While inspecting under the hood it was discovered that the engine coolant level in the coolant reservoir was extremely low. The vehicle was taken to the local dealer who diagnosed that the engine coolant was present inside the engine cylinder number four and advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 82,194
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds the vehicle had experienced engine misfiring and rough operation. Also, the check engine warning light had been illuminated and white smoke was present coming from the exhaust system. While inspecting under the hood it was discovered that the engine coolant level in the coolant reservoir was extremely low. The vehicle was taken to the local dealer who diagnosed that the engine coolant was present inside the engine cylinder number four and advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 82,194
Mfg Campaign: 11579897
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle has been well maintained. It has a sealed transmission, and the recall item was scheduled to be serviced because a transmission fault. Light triggered after lurching forward into route 114 while oncoming traffic was traveling at 55 mph and nearly Hit the vehicle. Occurred, Then the transmission light came on advising faulty transmission service immediately. I shifted and a few times it would not go into gear, When I did go into gear, made a loud grinding sound. This is due to the recall However, there should be additional information to note for the recall. Rowe Ford would not cover the faulty transmission because they said it was due to debris inside of the system. This is a transmission and debris should not occur unless gears are grinding. I immediately parked the vehicle at my home and called Rowe Ford service center to schedule service. Transmission failure should not have occurred and would not have occurred if the bearing and shifting cable allowed for proper shifting. There are hundreds if not thousands of complaints about 2017 Ford escapes transmissions completely destroyed before it reaches 80,000 miles. This warrants an investigation. This cannot be a coincidence or driver error. This is due to inferior metal and slight grinding from the shifter bushing being faulty - creating the debris that clogs solenoids and plugs the filter. Remember, this is a closed system and there is no way to replace a dirty filter. I believe Ford purposely used inferior grade metal inside of the transmission to create issues that would increase revenue for sales and service. This absolutely warrants an investigation. I am asking for samples of the debris because it is my belief that Ford intentionally used low-grade metal inside the transmission because it would wear away quicker which would cause an uptick in sales and service.
Corrective Action:
The vehicle has been well maintained. It has a sealed transmission, and the recall item was scheduled to be serviced because a transmission fault. Light triggered after lurching forward into route 114 while oncoming traffic was traveling at 55 mph and nearly Hit the vehicle. Occurred, Then the transmission light came on advising faulty transmission service immediately. I shifted and a few times it would not go into gear, When I did go into gear, made a loud grinding sound. This is due to the recall However, there should be additional information to note for the recall. Rowe Ford would not cover the faulty transmission because they said it was due to debris inside of the system. This is a transmission and debris should not occur unless gears are grinding. I immediately parked the vehicle at my home and called Rowe Ford service center to schedule service. Transmission failure should not have occurred and would not have occurred if the bearing and shifting cable allowed for proper shifting. There are hundreds if not thousands of complaints about 2017 Ford escapes transmissions completely destroyed before it reaches 80,000 miles. This warrants an investigation. This cannot be a coincidence or driver error. This is due to inferior metal and slight grinding from the shifter bushing being faulty - creating the debris that clogs solenoids and plugs the filter. Remember, this is a closed system and there is no way to replace a dirty filter. I believe Ford purposely used inferior grade metal inside of the transmission to create issues that would increase revenue for sales and service. This absolutely warrants an investigation. I am asking for samples of the debris because it is my belief that Ford intentionally used low-grade metal inside the transmission because it would wear away quicker which would cause an uptick in sales and service.
Additional Notes:
The vehicle has been well maintained. It has a sealed transmission, and the recall item was scheduled to be serviced because a transmission fault. Light triggered after lurching forward into route 114 while oncoming traffic was traveling at 55 mph and nearly Hit the vehicle. Occurred, Then the transmission light came on advising faulty transmission service immediately. I shifted and a few times it would not go into gear, When I did go into gear, made a loud grinding sound. This is due to the recall However, there should be additional information to note for the recall. Rowe Ford would not cover the faulty transmission because they said it was due to debris inside of the system. This is a transmission and debris should not occur unless gears are grinding. I immediately parked the vehicle at my home and called Rowe Ford service center to schedule service. Transmission failure should not have occurred and would not have occurred if the bearing and shifting cable allowed for proper shifting. There are hundreds if not thousands of complaints about 2017 Ford escapes transmissions completely destroyed before it reaches 80,000 miles. This warrants an investigation. This cannot be a coincidence or driver error. This is due to inferior metal and slight grinding from the shifter bushing being faulty - creating the debris that clogs solenoids and plugs the filter. Remember, this is a closed system and there is no way to replace a dirty filter. I believe Ford purposely used inferior grade metal inside of the transmission to create issues that would increase revenue for sales and service. This absolutely warrants an investigation. I am asking for samples of the debris because it is my belief that Ford intentionally used low-grade metal inside the transmission because it would wear away quicker which would cause an uptick in sales and service.
Mfg Campaign: 11579920
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is a know problem when the 2 cylinder engines in the 2017 to 2019 Ford Escapes. It has a coolant leak that gets into the cyclinders and blows the engine. In our small town of Paris, Texas there has been 3 replaced this week as I know people in the Ford Lincoln parts department. Know they want me to pay 7k to replace their faulty engine. Please investigate.
Corrective Action:
There is a know problem when the 2 cylinder engines in the 2017 to 2019 Ford Escapes. It has a coolant leak that gets into the cyclinders and blows the engine. In our small town of Paris, Texas there has been 3 replaced this week as I know people in the Ford Lincoln parts department. Know they want me to pay 7k to replace their faulty engine. Please investigate.
Additional Notes:
There is a know problem when the 2 cylinder engines in the 2017 to 2019 Ford Escapes. It has a coolant leak that gets into the cyclinders and blows the engine. In our small town of Paris, Texas there has been 3 replaced this week as I know people in the Ford Lincoln parts department. Know they want me to pay 7k to replace their faulty engine. Please investigate.
Mfg Campaign: 11580008
Recall Date: Mar 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am reaching out in regards to my 2017 Ford escape vin: [XXX] . I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states “it may be possible for coolant to intrude into the cylinder bores”. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me the cost of repairing the engine in my 2017 Ford Escape for $5,991.34 that was paid on [XXX] to Spitzer Ford (see attached paid invoice). I feel it is a fair and reasonable expectation for a company with a strong reputation to stand by its products and provide support when things go wrong. I would really appreciate if you could take a look at my case and get back to me as soon as possible. If you nee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am reaching out in regards to my 2017 Ford escape vin: [XXX] . I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states “it may be possible for coolant to intrude into the cylinder bores”. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me the cost of repairing the engine in my 2017 Ford Escape for $5,991.34 that was paid on [XXX] to Spitzer Ford (see attached paid invoice). I feel it is a fair and reasonable expectation for a company with a strong reputation to stand by its products and provide support when things go wrong. I would really appreciate if you could take a look at my case and get back to me as soon as possible. If you nee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am reaching out in regards to my 2017 Ford escape vin: [XXX] . I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states “it may be possible for coolant to intrude into the cylinder bores”. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me the cost of repairing the engine in my 2017 Ford Escape for $5,991.34 that was paid on [XXX] to Spitzer Ford (see attached paid invoice). I feel it is a fair and reasonable expectation for a company with a strong reputation to stand by its products and provide support when things go wrong. I would really appreciate if you could take a look at my case and get back to me as soon as possible. If you nee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579637
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
I am reaching out in regards to my 2017 Ford escape vin: [XXX] . I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states “it may be possible for coolant to intrude into the cylinder bores”. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me the cost of repairing the engine in my 2017 Ford Escape for $5,991.34 that was paid on [XXX] to Spitzer Ford (see attached paid invoice). I feel it is a fair and reasonable expectation for a company with a strong reputation to stand by its products and provide support when things go wrong. I would really appreciate if you could take a look at my case and get back to me as soon as possible. If you nee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am reaching out in regards to my 2017 Ford escape vin: [XXX] . I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states “it may be possible for coolant to intrude into the cylinder bores”. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me the cost of repairing the engine in my 2017 Ford Escape for $5,991.34 that was paid on [XXX] to Spitzer Ford (see attached paid invoice). I feel it is a fair and reasonable expectation for a company with a strong reputation to stand by its products and provide support when things go wrong. I would really appreciate if you could take a look at my case and get back to me as soon as possible. If you nee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am reaching out in regards to my 2017 Ford escape vin: [XXX] . I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states “it may be possible for coolant to intrude into the cylinder bores”. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me the cost of repairing the engine in my 2017 Ford Escape for $5,991.34 that was paid on [XXX] to Spitzer Ford (see attached paid invoice). I feel it is a fair and reasonable expectation for a company with a strong reputation to stand by its products and provide support when things go wrong. I would really appreciate if you could take a look at my case and get back to me as soon as possible. If you nee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579637
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at unknown speeds, the message "Transmission Fault, Service Now" was displayed, and the vehicle stalled shortly afterward. The vehicle was towed to an independent mechanic, where it was diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was later towed to another independent mechanic, where the same assessment was made. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 107,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at unknown speeds, the message "Transmission Fault, Service Now" was displayed, and the vehicle stalled shortly afterward. The vehicle was towed to an independent mechanic, where it was diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was later towed to another independent mechanic, where the same assessment was made. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 107,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at unknown speeds, the message "Transmission Fault, Service Now" was displayed, and the vehicle stalled shortly afterward. The vehicle was towed to an independent mechanic, where it was diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was later towed to another independent mechanic, where the same assessment was made. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 107,000.
Mfg Campaign: 11579802
Recall Date: Mar 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There was a customer satisfaction program that was issued for the motor. 21N12 certain 2017-2019 model year Fusion and escape vehicles equipped with a 1.5L gtdi engine - short block replacement after coolant intrusion Ref: Customer satisfaction program 19B37 - Supplement #4 Ref: Technical service bulletin (TBS) 22-2134 WHY IS THERE AN EXPIRATION DATE FOR THIS WHEN, CLEARLY, THERE ARE STILL CARS OUT THERE WITH THE MOTOR IN THEM AND THEY HAVENT BEEN REPLACED. MY CAR BEING ONE OF THEM I BOUGHT THE 2017 FORD ESCAPE IN AUGUST OF 2023. I ONLY DROVE IT FOR ONLY 5000 MILES BEFORE THE MOTOR THREW A CODE THAT MATCHED THE SAME CODES THAT ARE LISTED ON THE “REASON FOR PROVIDING A NO COST ONE TIME REPAIR”
Corrective Action:
There was a customer satisfaction program that was issued for the motor. 21N12 certain 2017-2019 model year Fusion and escape vehicles equipped with a 1.5L gtdi engine - short block replacement after coolant intrusion Ref: Customer satisfaction program 19B37 - Supplement #4 Ref: Technical service bulletin (TBS) 22-2134 WHY IS THERE AN EXPIRATION DATE FOR THIS WHEN, CLEARLY, THERE ARE STILL CARS OUT THERE WITH THE MOTOR IN THEM AND THEY HAVENT BEEN REPLACED. MY CAR BEING ONE OF THEM I BOUGHT THE 2017 FORD ESCAPE IN AUGUST OF 2023. I ONLY DROVE IT FOR ONLY 5000 MILES BEFORE THE MOTOR THREW A CODE THAT MATCHED THE SAME CODES THAT ARE LISTED ON THE “REASON FOR PROVIDING A NO COST ONE TIME REPAIR”
Additional Notes:
There was a customer satisfaction program that was issued for the motor. 21N12 certain 2017-2019 model year Fusion and escape vehicles equipped with a 1.5L gtdi engine - short block replacement after coolant intrusion Ref: Customer satisfaction program 19B37 - Supplement #4 Ref: Technical service bulletin (TBS) 22-2134 WHY IS THERE AN EXPIRATION DATE FOR THIS WHEN, CLEARLY, THERE ARE STILL CARS OUT THERE WITH THE MOTOR IN THEM AND THEY HAVENT BEEN REPLACED. MY CAR BEING ONE OF THEM I BOUGHT THE 2017 FORD ESCAPE IN AUGUST OF 2023. I ONLY DROVE IT FOR ONLY 5000 MILES BEFORE THE MOTOR THREW A CODE THAT MATCHED THE SAME CODES THAT ARE LISTED ON THE “REASON FOR PROVIDING A NO COST ONE TIME REPAIR”
Mfg Campaign: 11579440
Recall Date: Mar 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into engine per EcoBoost system and can cause engine to stop car in motion or can also start fire. Whites Ford in Orrville, Ohio quoted the report and needs a whole new engine to correct known issue at $9,000 I am not clear why there is no safety recall for my vin# If you can resolve this safety issue with Ford soon and keep us informed Thank you [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Coolant leaking into engine per EcoBoost system and can cause engine to stop car in motion or can also start fire. Whites Ford in Orrville, Ohio quoted the report and needs a whole new engine to correct known issue at $9,000 I am not clear why there is no safety recall for my vin# If you can resolve this safety issue with Ford soon and keep us informed Thank you [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Coolant leaking into engine per EcoBoost system and can cause engine to stop car in motion or can also start fire. Whites Ford in Orrville, Ohio quoted the report and needs a whole new engine to correct known issue at $9,000 I am not clear why there is no safety recall for my vin# If you can resolve this safety issue with Ford soon and keep us informed Thank you [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579328
Recall Date: Mar 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated intermittently. The contacted stated that the vehicle was taken to the dealer several times, but the dealer was unable to determine the cause of the failure. The contact stated while starting the vehicle, the front end and the rear end of the vehicle were shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the transmission was replaced; however, the front end of the vehicle continued to shudder while starting the vehicle. Additionally, the check engine warning light illuminated intermittently. The vehicle was taken back to the independent mechanic, where it was diagnosed that cylinder #2 was misfiring. The mechanic replaced the shock absorbers and spark plugs; however, the failure persisted. The mechanic diagnosed that there was coolant intrusion in the cylinders. The mechanic determined that the failure was related to Ford TSB Number: 22-2229. Additionally, the contact related the failure to Ford TSB Numbers: 22-2133 19B37 and 19-2172. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,789.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated intermittently. The contacted stated that the vehicle was taken to the dealer several times, but the dealer was unable to determine the cause of the failure. The contact stated while starting the vehicle, the front end and the rear end of the vehicle were shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the transmission was replaced; however, the front end of the vehicle continued to shudder while starting the vehicle. Additionally, the check engine warning light illuminated intermittently. The vehicle was taken back to the independent mechanic, where it was diagnosed that cylinder #2 was misfiring. The mechanic replaced the shock absorbers and spark plugs; however, the failure persisted. The mechanic diagnosed that there was coolant intrusion in the cylinders. The mechanic determined that the failure was related to Ford TSB Number: 22-2229. Additionally, the contact related the failure to Ford TSB Numbers: 22-2133 19B37 and 19-2172. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,789.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated intermittently. The contacted stated that the vehicle was taken to the dealer several times, but the dealer was unable to determine the cause of the failure. The contact stated while starting the vehicle, the front end and the rear end of the vehicle were shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the transmission was replaced; however, the front end of the vehicle continued to shudder while starting the vehicle. Additionally, the check engine warning light illuminated intermittently. The vehicle was taken back to the independent mechanic, where it was diagnosed that cylinder #2 was misfiring. The mechanic replaced the shock absorbers and spark plugs; however, the failure persisted. The mechanic diagnosed that there was coolant intrusion in the cylinders. The mechanic determined that the failure was related to Ford TSB Number: 22-2229. Additionally, the contact related the failure to Ford TSB Numbers: 22-2133 19B37 and 19-2172. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,789.
Mfg Campaign: 11579330
Recall Date: Mar 25, 2024
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