Complaints & Recalls
Consumer Complaints
356 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11528128
Recall Date: Jun 21, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE "SPOT WELD" ON THE DRIVERS SIDE DOOR FAILED NOT ALLOWING THE DRIVERS SIDE DOOR TO OPEN OR CLOSE. THIS PROBLEM IS OCCURING ON BOTH THE FORD EDGE AND FORD ESCAPE ACCORDING TO JARRETT'S REPAIR PEOPLE. MINE IS A 2020 ESCAPE AND CANNOT BE REPAIRED. FORD WILL NOT ALLOW IT, AND WILL ONLY FIX IT IF IT FALLS UNDER THE 3 YR, 36000 PART OF THE WARRANTY. MINE IS OUTSIDE OF THE 36 MONTH WARRANTY AND THEY WANT TO BILL ME OVER $2000 TO REPAIR IT BY BUYING A NEW DOOR, NOT ACCEPTABLE. THIS IS A MANUFACTURER DEFECT AND FORD SHOULD FIX IT, WELDS SHOULD NOT FAIL.
Corrective Action:
THE "SPOT WELD" ON THE DRIVERS SIDE DOOR FAILED NOT ALLOWING THE DRIVERS SIDE DOOR TO OPEN OR CLOSE. THIS PROBLEM IS OCCURING ON BOTH THE FORD EDGE AND FORD ESCAPE ACCORDING TO JARRETT'S REPAIR PEOPLE. MINE IS A 2020 ESCAPE AND CANNOT BE REPAIRED. FORD WILL NOT ALLOW IT, AND WILL ONLY FIX IT IF IT FALLS UNDER THE 3 YR, 36000 PART OF THE WARRANTY. MINE IS OUTSIDE OF THE 36 MONTH WARRANTY AND THEY WANT TO BILL ME OVER $2000 TO REPAIR IT BY BUYING A NEW DOOR, NOT ACCEPTABLE. THIS IS A MANUFACTURER DEFECT AND FORD SHOULD FIX IT, WELDS SHOULD NOT FAIL.
Additional Notes:
THE "SPOT WELD" ON THE DRIVERS SIDE DOOR FAILED NOT ALLOWING THE DRIVERS SIDE DOOR TO OPEN OR CLOSE. THIS PROBLEM IS OCCURING ON BOTH THE FORD EDGE AND FORD ESCAPE ACCORDING TO JARRETT'S REPAIR PEOPLE. MINE IS A 2020 ESCAPE AND CANNOT BE REPAIRED. FORD WILL NOT ALLOW IT, AND WILL ONLY FIX IT IF IT FALLS UNDER THE 3 YR, 36000 PART OF THE WARRANTY. MINE IS OUTSIDE OF THE 36 MONTH WARRANTY AND THEY WANT TO BILL ME OVER $2000 TO REPAIR IT BY BUYING A NEW DOOR, NOT ACCEPTABLE. THIS IS A MANUFACTURER DEFECT AND FORD SHOULD FIX IT, WELDS SHOULD NOT FAIL.
Mfg Campaign: 11527432
Recall Date: Jun 16, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.
Corrective Action:
A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.
Additional Notes:
A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.
Mfg Campaign: 11525855
Recall Date: Jun 7, 2023
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.
Corrective Action:
A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.
Additional Notes:
A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.
Mfg Campaign: 11525855
Recall Date: Jun 7, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was opening the front driver’s side door, the door failed to open completely. I had to forcefully pull the door handle for the door to open and heard a loud clicking noise. Took car to dealer and became aware that the latch was welded incorrectly and welded area broke. The dealer stated that the front driver’s side door needed to be replaced. The vehicle was not repaired because the door cost is $2,500 and my warranty had just expired 4-30-23. I called Ford customer service to tell them the door check broke out of door to see if they had some assistance for the cost. They said they did not. The failure mileage was 32,100. You can see with the pictures attached the right front door bracket is not broke and the Drivers side front door bracket is broke with three welding holes that broke off the bracket. The bracket cost $47 to $50, but they say the whole door needs to be replaced. $2500 cost is not fair to a owner when a small part breaks with the only fix and whole new door. If all four of my doors break soon the cost would be $10,000.00. This needs to be considered a RECALL so Ford can fix and bare the cost for a part that has gone bad and there are many complaints on this same issue. Thanks for looking into it.
Corrective Action:
I was opening the front driver’s side door, the door failed to open completely. I had to forcefully pull the door handle for the door to open and heard a loud clicking noise. Took car to dealer and became aware that the latch was welded incorrectly and welded area broke. The dealer stated that the front driver’s side door needed to be replaced. The vehicle was not repaired because the door cost is $2,500 and my warranty had just expired 4-30-23. I called Ford customer service to tell them the door check broke out of door to see if they had some assistance for the cost. They said they did not. The failure mileage was 32,100. You can see with the pictures attached the right front door bracket is not broke and the Drivers side front door bracket is broke with three welding holes that broke off the bracket. The bracket cost $47 to $50, but they say the whole door needs to be replaced. $2500 cost is not fair to a owner when a small part breaks with the only fix and whole new door. If all four of my doors break soon the cost would be $10,000.00. This needs to be considered a RECALL so Ford can fix and bare the cost for a part that has gone bad and there are many complaints on this same issue. Thanks for looking into it.
Additional Notes:
I was opening the front driver’s side door, the door failed to open completely. I had to forcefully pull the door handle for the door to open and heard a loud clicking noise. Took car to dealer and became aware that the latch was welded incorrectly and welded area broke. The dealer stated that the front driver’s side door needed to be replaced. The vehicle was not repaired because the door cost is $2,500 and my warranty had just expired 4-30-23. I called Ford customer service to tell them the door check broke out of door to see if they had some assistance for the cost. They said they did not. The failure mileage was 32,100. You can see with the pictures attached the right front door bracket is not broke and the Drivers side front door bracket is broke with three welding holes that broke off the bracket. The bracket cost $47 to $50, but they say the whole door needs to be replaced. $2500 cost is not fair to a owner when a small part breaks with the only fix and whole new door. If all four of my doors break soon the cost would be $10,000.00. This needs to be considered a RECALL so Ford can fix and bare the cost for a part that has gone bad and there are many complaints on this same issue. Thanks for looking into it.
Mfg Campaign: 11525172
Recall Date: Jun 3, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Broken weld points inside the front driver-side door. There was no accident or impact to the door. The door was used properly and never overextended or caught by the wind to my knowledge. I am the primary driver. My spouse occasionally drives the car and he doesn’t recall any such incidents either. I opened it to get in one day and started hearing a popping sound. Immediately after the popping sound, I was not able to close the door. Ultimately, I was able to close the door but there are creaking and grinding noises every time I use the door.
Corrective Action:
Broken weld points inside the front driver-side door. There was no accident or impact to the door. The door was used properly and never overextended or caught by the wind to my knowledge. I am the primary driver. My spouse occasionally drives the car and he doesn’t recall any such incidents either. I opened it to get in one day and started hearing a popping sound. Immediately after the popping sound, I was not able to close the door. Ultimately, I was able to close the door but there are creaking and grinding noises every time I use the door.
Additional Notes:
Broken weld points inside the front driver-side door. There was no accident or impact to the door. The door was used properly and never overextended or caught by the wind to my knowledge. I am the primary driver. My spouse occasionally drives the car and he doesn’t recall any such incidents either. I opened it to get in one day and started hearing a popping sound. Immediately after the popping sound, I was not able to close the door. Ultimately, I was able to close the door but there are creaking and grinding noises every time I use the door.
Mfg Campaign: 11524614
Recall Date: May 31, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2020 Ford Escape drivers door had the check arm fail due to the inner reinforcement bracket breaking off of the outer door shell. The failure caused the check arm to lodge into the window track and the door would not close and the vehicle couldn’t be driven or secured. The door made a popping sound just 1 time before the failure. Ford states an issue with the check arm welds failing in SSM 51553 but doesn’t have a remedy other than replacing the door. I worry a new door will fail in the same way unless it’s been redesigned.
Corrective Action:
2020 Ford Escape drivers door had the check arm fail due to the inner reinforcement bracket breaking off of the outer door shell. The failure caused the check arm to lodge into the window track and the door would not close and the vehicle couldn’t be driven or secured. The door made a popping sound just 1 time before the failure. Ford states an issue with the check arm welds failing in SSM 51553 but doesn’t have a remedy other than replacing the door. I worry a new door will fail in the same way unless it’s been redesigned.
Additional Notes:
2020 Ford Escape drivers door had the check arm fail due to the inner reinforcement bracket breaking off of the outer door shell. The failure caused the check arm to lodge into the window track and the door would not close and the vehicle couldn’t be driven or secured. The door made a popping sound just 1 time before the failure. Ford states an issue with the check arm welds failing in SSM 51553 but doesn’t have a remedy other than replacing the door. I worry a new door will fail in the same way unless it’s been redesigned.
Mfg Campaign: 11524178
Recall Date: May 28, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that while refueling the vehicle, fuel started to spill out of the filler pipe onto the ground. The contact stated that during the failure, no fuel had entered the fuel tank. The vehicle was taken to the local dealer who diagnosed that the fuel tank filler pipe had failed and needed to be replaced. The fuel tank filler pipe was replaced, and the vehicle was fixed. The manufacturer was not notified of the failure. The failure mileage was 15,400.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that while refueling the vehicle, fuel started to spill out of the filler pipe onto the ground. The contact stated that during the failure, no fuel had entered the fuel tank. The vehicle was taken to the local dealer who diagnosed that the fuel tank filler pipe had failed and needed to be replaced. The fuel tank filler pipe was replaced, and the vehicle was fixed. The manufacturer was not notified of the failure. The failure mileage was 15,400.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that while refueling the vehicle, fuel started to spill out of the filler pipe onto the ground. The contact stated that during the failure, no fuel had entered the fuel tank. The vehicle was taken to the local dealer who diagnosed that the fuel tank filler pipe had failed and needed to be replaced. The fuel tank filler pipe was replaced, and the vehicle was fixed. The manufacturer was not notified of the failure. The failure mileage was 15,400.
Mfg Campaign: 11523988
Recall Date: May 26, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The welds securing the check arm on driver's side door detached without prior warning during normal use, making the door nearly impossible to close fully, and keeping the window from going down more than about an inch. The dealer says they have seen multiple instances of this on the 2020 Escape, and there are many reports of the same thing on the internet. The body shop that repaired it has also seen it many times, always with the 2020 model. Ford appears to have strengthened it in subsequent model, but hasn't issued a recall and won't cover the cost the repair. Obviously, having a door (or even a window) that doesn't operate well, especially on the driver's side, is a safety issue. This detached check arm also allowed the door to swing out uncontrollably if caught by the wind or on a downhill slope, which could damage other cars in a parking lot.
Corrective Action:
The welds securing the check arm on driver's side door detached without prior warning during normal use, making the door nearly impossible to close fully, and keeping the window from going down more than about an inch. The dealer says they have seen multiple instances of this on the 2020 Escape, and there are many reports of the same thing on the internet. The body shop that repaired it has also seen it many times, always with the 2020 model. Ford appears to have strengthened it in subsequent model, but hasn't issued a recall and won't cover the cost the repair. Obviously, having a door (or even a window) that doesn't operate well, especially on the driver's side, is a safety issue. This detached check arm also allowed the door to swing out uncontrollably if caught by the wind or on a downhill slope, which could damage other cars in a parking lot.
Additional Notes:
The welds securing the check arm on driver's side door detached without prior warning during normal use, making the door nearly impossible to close fully, and keeping the window from going down more than about an inch. The dealer says they have seen multiple instances of this on the 2020 Escape, and there are many reports of the same thing on the internet. The body shop that repaired it has also seen it many times, always with the 2020 model. Ford appears to have strengthened it in subsequent model, but hasn't issued a recall and won't cover the cost the repair. Obviously, having a door (or even a window) that doesn't operate well, especially on the driver's side, is a safety issue. This detached check arm also allowed the door to swing out uncontrollably if caught by the wind or on a downhill slope, which could damage other cars in a parking lot.
Mfg Campaign: 11523853
Recall Date: May 25, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On the driver's side door are spot welds that are breaking away and preventing the window from coming down. As documented in SSM-50150.
Corrective Action:
On the driver's side door are spot welds that are breaking away and preventing the window from coming down. As documented in SSM-50150.
Additional Notes:
On the driver's side door are spot welds that are breaking away and preventing the window from coming down. As documented in SSM-50150.
Mfg Campaign: 11523642
Recall Date: May 24, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My driver’s side door top hinge the spot welds let go, I already had the door replaced by Ford under warranty back in 2021 my car is not under warranty anymore I have about 156,000 miles on it. I got a estimate at a body shop it will cost me about $1820 to replace the door.
Corrective Action:
My driver’s side door top hinge the spot welds let go, I already had the door replaced by Ford under warranty back in 2021 my car is not under warranty anymore I have about 156,000 miles on it. I got a estimate at a body shop it will cost me about $1820 to replace the door.
Additional Notes:
My driver’s side door top hinge the spot welds let go, I already had the door replaced by Ford under warranty back in 2021 my car is not under warranty anymore I have about 156,000 miles on it. I got a estimate at a body shop it will cost me about $1820 to replace the door.
Mfg Campaign: 11523676
Recall Date: May 24, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Door started squeaking. Dealership checked and found that, "Door skin spot weld is broken under door weather strip near door check." Door has never been damaged by owner.
Corrective Action:
Door started squeaking. Dealership checked and found that, "Door skin spot weld is broken under door weather strip near door check." Door has never been damaged by owner.
Additional Notes:
Door started squeaking. Dealership checked and found that, "Door skin spot weld is broken under door weather strip near door check." Door has never been damaged by owner.
Mfg Campaign: 11523161
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Welds holding driver's side door broke inside the door, door makes a crunching noise, is hard to close and window can't be rolled down. Door was not caught by wind or any other strain, no abnormal use. The car has 26,000 miles and the welds just gave out.
Corrective Action:
Welds holding driver's side door broke inside the door, door makes a crunching noise, is hard to close and window can't be rolled down. Door was not caught by wind or any other strain, no abnormal use. The car has 26,000 miles and the welds just gave out.
Additional Notes:
Welds holding driver's side door broke inside the door, door makes a crunching noise, is hard to close and window can't be rolled down. Door was not caught by wind or any other strain, no abnormal use. The car has 26,000 miles and the welds just gave out.
Mfg Campaign: 11523200
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The driver's side front check arm welds inside the door broke loose, and the door can't be closed.
Corrective Action:
The driver's side front check arm welds inside the door broke loose, and the door can't be closed.
Additional Notes:
The driver's side front check arm welds inside the door broke loose, and the door can't be closed.
Mfg Campaign: 11523290
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On the drivers side doir, the 3 spot welds for the door stop failed. Now it makes a horrible cracking sound. I was told the whole door needs to be replaced and I'm out of warranty. I've had the vehicle just over 3 years.
Corrective Action:
On the drivers side doir, the 3 spot welds for the door stop failed. Now it makes a horrible cracking sound. I was told the whole door needs to be replaced and I'm out of warranty. I've had the vehicle just over 3 years.
Additional Notes:
On the drivers side doir, the 3 spot welds for the door stop failed. Now it makes a horrible cracking sound. I was told the whole door needs to be replaced and I'm out of warranty. I've had the vehicle just over 3 years.
Mfg Campaign: 11521860
Recall Date: May 13, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
NHTSA ID Number: 10201603 Manufacturer Communication Number: SSM 50150 Summary Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly and door check arm replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7823552 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual.
Corrective Action:
NHTSA ID Number: 10201603 Manufacturer Communication Number: SSM 50150 Summary Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly and door check arm replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7823552 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual.
Additional Notes:
NHTSA ID Number: 10201603 Manufacturer Communication Number: SSM 50150 Summary Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly and door check arm replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7823552 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual.
Mfg Campaign: 11517375
Recall Date: Apr 17, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Pulling up to a stop sign going slowly as I was in a shopping center parking lot. When I applied the breaks they felt mushy and I had to pump the pedal. A red light flashed but quickly went out as I stopped. I believe it was the break warning light, but I was concentrating on stopping so can't be sure. Driving home all was well but the next day the break light came on and stayed on. I had the vehicle towed to the dealer, but noticed as I backed out of the driveway for the tow the break light was off. The dealer could not reproduce the issue and said there were no fault codes present.
Corrective Action:
Pulling up to a stop sign going slowly as I was in a shopping center parking lot. When I applied the breaks they felt mushy and I had to pump the pedal. A red light flashed but quickly went out as I stopped. I believe it was the break warning light, but I was concentrating on stopping so can't be sure. Driving home all was well but the next day the break light came on and stayed on. I had the vehicle towed to the dealer, but noticed as I backed out of the driveway for the tow the break light was off. The dealer could not reproduce the issue and said there were no fault codes present.
Additional Notes:
Pulling up to a stop sign going slowly as I was in a shopping center parking lot. When I applied the breaks they felt mushy and I had to pump the pedal. A red light flashed but quickly went out as I stopped. I believe it was the break warning light, but I was concentrating on stopping so can't be sure. Driving home all was well but the next day the break light came on and stayed on. I had the vehicle towed to the dealer, but noticed as I backed out of the driveway for the tow the break light was off. The dealer could not reproduce the issue and said there were no fault codes present.
Mfg Campaign: 11515535
Recall Date: Apr 5, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.
Corrective Action:
While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.
Additional Notes:
While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.
Mfg Campaign: 11515576
Recall Date: Apr 5, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.
Corrective Action:
While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.
Additional Notes:
While attempting to fuel the vehicle, thinking the hood latch was the fuel door release, the hood latch was pulled (twice). After completing fueling we re-entered the roadway and at about 45 mph, the hood flew up and backwards over the windscreen. We were able to stop the vehicle and close the hood without further incident although there is damage to body panels and the windscreen. Although an operator error was made by confusing the hood latch with the fuel door release, it seems like a poor and dangerous design to be able to completely unlatch the hood (no manual safety under the hood as is customary) allowing it to fly up while underway. Upon further investigation, we determined that the newest generation of these vehicles simply require two pulls of the hood latch to completely release it. The more typical method of one pull of the latch followed by manual release of the safety by reaching under the hood has been abandoned in this design.
Mfg Campaign: 11515576
Recall Date: Apr 5, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The welds on the bracket inside the drivers door that attatch to the check arm broke, leaving me with 3 holes in my door and unable to close the door.
Corrective Action:
The welds on the bracket inside the drivers door that attatch to the check arm broke, leaving me with 3 holes in my door and unable to close the door.
Additional Notes:
The welds on the bracket inside the drivers door that attatch to the check arm broke, leaving me with 3 holes in my door and unable to close the door.
Mfg Campaign: 11515255
Recall Date: Apr 3, 2023
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