Complaints & Recalls
Consumer Complaints
356 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
Mfg Campaign: 11534109
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
Mfg Campaign: 11534109
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Dealer advised it is a bracket inside the door that has broken, possibly due to broken welds holding said bracket. The Dealer advised that this is an unfixable issue, and the entire door needs replaced. If it is not fixed, the dealer said it will cause other issues with the door, possibly leaving it inoperable. Dealer also confirmed this is a very common issue with this model and that it is not covered. The Dealer said I will need to repair at my own expense, with an estimated cost of $2,000 or more.
Corrective Action:
Dealer advised it is a bracket inside the door that has broken, possibly due to broken welds holding said bracket. The Dealer advised that this is an unfixable issue, and the entire door needs replaced. If it is not fixed, the dealer said it will cause other issues with the door, possibly leaving it inoperable. Dealer also confirmed this is a very common issue with this model and that it is not covered. The Dealer said I will need to repair at my own expense, with an estimated cost of $2,000 or more.
Additional Notes:
Dealer advised it is a bracket inside the door that has broken, possibly due to broken welds holding said bracket. The Dealer advised that this is an unfixable issue, and the entire door needs replaced. If it is not fixed, the dealer said it will cause other issues with the door, possibly leaving it inoperable. Dealer also confirmed this is a very common issue with this model and that it is not covered. The Dealer said I will need to repair at my own expense, with an estimated cost of $2,000 or more.
Mfg Campaign: 11534190
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Dealer advised it is a bracket inside the door that has broken, possibly due to broken welds holding said bracket. The Dealer advised that this is an unfixable issue, and the entire door needs replaced. If it is not fixed, the dealer said it will cause other issues with the door, possibly leaving it inoperable. Dealer also confirmed this is a very common issue with this model and that it is not covered. The Dealer said I will need to repair at my own expense, with an estimated cost of $2,000 or more.
Corrective Action:
Dealer advised it is a bracket inside the door that has broken, possibly due to broken welds holding said bracket. The Dealer advised that this is an unfixable issue, and the entire door needs replaced. If it is not fixed, the dealer said it will cause other issues with the door, possibly leaving it inoperable. Dealer also confirmed this is a very common issue with this model and that it is not covered. The Dealer said I will need to repair at my own expense, with an estimated cost of $2,000 or more.
Additional Notes:
Dealer advised it is a bracket inside the door that has broken, possibly due to broken welds holding said bracket. The Dealer advised that this is an unfixable issue, and the entire door needs replaced. If it is not fixed, the dealer said it will cause other issues with the door, possibly leaving it inoperable. Dealer also confirmed this is a very common issue with this model and that it is not covered. The Dealer said I will need to repair at my own expense, with an estimated cost of $2,000 or more.
Mfg Campaign: 11534190
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.
Corrective Action:
Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.
Additional Notes:
Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.
Mfg Campaign: 11534192
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.
Corrective Action:
Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.
Additional Notes:
Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.
Mfg Campaign: 11534192
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.
Corrective Action:
1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.
Additional Notes:
1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.
Mfg Campaign: 11533959
Recall Date: Jul 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.
Corrective Action:
1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.
Additional Notes:
1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.
Mfg Campaign: 11533959
Recall Date: Jul 23, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission becomes unresponsive and unreliable in high temps and locks into whatever gear it was in IE if left in the sun in park the shifter won’t budge until enough time for it to cool down has passed
Corrective Action:
Transmission becomes unresponsive and unreliable in high temps and locks into whatever gear it was in IE if left in the sun in park the shifter won’t budge until enough time for it to cool down has passed
Additional Notes:
Transmission becomes unresponsive and unreliable in high temps and locks into whatever gear it was in IE if left in the sun in park the shifter won’t budge until enough time for it to cool down has passed
Mfg Campaign: 11533384
Recall Date: Jul 20, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Drivers door check stop is creaking and snapping and exibiting all the behavior being investgated by your department as reported in the Reuters article https://www.reuters.com/business/autos-transportation/us-investigates-346000-ford-escape-suvs-over-door-issues-2023-07-11/
Corrective Action:
Drivers door check stop is creaking and snapping and exibiting all the behavior being investgated by your department as reported in the Reuters article https://www.reuters.com/business/autos-transportation/us-investigates-346000-ford-escape-suvs-over-door-issues-2023-07-11/
Additional Notes:
Drivers door check stop is creaking and snapping and exibiting all the behavior being investgated by your department as reported in the Reuters article https://www.reuters.com/business/autos-transportation/us-investigates-346000-ford-escape-suvs-over-door-issues-2023-07-11/
Mfg Campaign: 11533446
Recall Date: Jul 20, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact's company owns a 2020 Ford Escape. The contact stated that the hinge detached from the front driver’s side door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was repaired however, the failure recurred. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had not been informed of the failure. The failure mileage was unknown. The contact stated the door was set to repaired again on 07/31/2023.
Corrective Action:
The contact's company owns a 2020 Ford Escape. The contact stated that the hinge detached from the front driver’s side door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was repaired however, the failure recurred. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had not been informed of the failure. The failure mileage was unknown. The contact stated the door was set to repaired again on 07/31/2023.
Additional Notes:
The contact's company owns a 2020 Ford Escape. The contact stated that the hinge detached from the front driver’s side door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was repaired however, the failure recurred. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had not been informed of the failure. The failure mileage was unknown. The contact stated the door was set to repaired again on 07/31/2023.
Mfg Campaign: 11531776
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH PLATE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that the front driver's door arm assembly was fractured and made it hard to open and shut the door. The vehicle was taken to an independent mechanic, where it was diagnosed with a fractured door and arm assembly, and the door and arm assembly needed to be replaced; however, the vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 33,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that the front driver's door arm assembly was fractured and made it hard to open and shut the door. The vehicle was taken to an independent mechanic, where it was diagnosed with a fractured door and arm assembly, and the door and arm assembly needed to be replaced; however, the vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 33,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that the front driver's door arm assembly was fractured and made it hard to open and shut the door. The vehicle was taken to an independent mechanic, where it was diagnosed with a fractured door and arm assembly, and the door and arm assembly needed to be replaced; however, the vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 33,000.
Mfg Campaign: 11531875
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns 2020 Ford Escape. The contact stated that upon reversing out of his driveway, the vehicle shut off with a green LED light on the start button flashing. The contact called an independent mechanic and scheduled to have the vehicle towed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
Corrective Action:
The contact owns 2020 Ford Escape. The contact stated that upon reversing out of his driveway, the vehicle shut off with a green LED light on the start button flashing. The contact called an independent mechanic and scheduled to have the vehicle towed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
Additional Notes:
The contact owns 2020 Ford Escape. The contact stated that upon reversing out of his driveway, the vehicle shut off with a green LED light on the start button flashing. The contact called an independent mechanic and scheduled to have the vehicle towed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
Mfg Campaign: 11531891
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The driver door made a loud noise when I opened it. I took it to my Ford dealer and they told me the door hinges had broken. Now my window will not go down and the Ford dealer suggested I take the car to a weld shop to fix.
Corrective Action:
The driver door made a loud noise when I opened it. I took it to my Ford dealer and they told me the door hinges had broken. Now my window will not go down and the Ford dealer suggested I take the car to a weld shop to fix.
Additional Notes:
The driver door made a loud noise when I opened it. I took it to my Ford dealer and they told me the door hinges had broken. Now my window will not go down and the Ford dealer suggested I take the car to a weld shop to fix.
Mfg Campaign: 11531567
Recall Date: Jul 11, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.
Corrective Action:
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.
Additional Notes:
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.
Mfg Campaign: 11531410
Recall Date: Jul 10, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.
Corrective Action:
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.
Additional Notes:
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.
Mfg Campaign: 11531410
Recall Date: Jul 10, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle would not shift out of park from a cold start. Dial shifter would not rotate. Vehicle could start but could not be driven. Problem has not been confirmed by dealer or independent service center. There were no warnings. Vehicle had been sitting in the sun in a parking lot on an 89 degree day for two hours. Cooling the vehicle cabin with A/C for 1/2 hour allowed the dial shifter to operate.
Corrective Action:
Vehicle would not shift out of park from a cold start. Dial shifter would not rotate. Vehicle could start but could not be driven. Problem has not been confirmed by dealer or independent service center. There were no warnings. Vehicle had been sitting in the sun in a parking lot on an 89 degree day for two hours. Cooling the vehicle cabin with A/C for 1/2 hour allowed the dial shifter to operate.
Additional Notes:
Vehicle would not shift out of park from a cold start. Dial shifter would not rotate. Vehicle could start but could not be driven. Problem has not been confirmed by dealer or independent service center. There were no warnings. Vehicle had been sitting in the sun in a parking lot on an 89 degree day for two hours. Cooling the vehicle cabin with A/C for 1/2 hour allowed the dial shifter to operate.
Mfg Campaign: 11529267
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE MANUFACTURER WELDS ON THE DOOR CHECK ARM FAILED. THIS PREVENTED THE DRIVER SIDE DOOR FROM CLOSING. INSPECTED BY DEALERSHIP AND THEY ACKNOWLEDGED THAT FORD WAS AWARE OF THE PROBLEM. THEY HAVE HAD MANY SIMILAR FAILURES ON BOTH THE ESCAPE AND EDGE VEHICLES. FORD HAS SAID THEY WILL NOT MAKE "OUT OF WARRANTY" REPAIRS. THE REPAIRS ARE AT OWNERS OWN EXPENSE AND FORD WILL NOT ISSUE A RECALL FOR WHAT IS A MANUFACTURING DEFECT. FORD'S SOLUTION, REPLACE ENTIRE DOOR AND ASSEMBLY. MY OPINION, FACTORY WELDS SHOULD NOT FAIL.
Corrective Action:
THE MANUFACTURER WELDS ON THE DOOR CHECK ARM FAILED. THIS PREVENTED THE DRIVER SIDE DOOR FROM CLOSING. INSPECTED BY DEALERSHIP AND THEY ACKNOWLEDGED THAT FORD WAS AWARE OF THE PROBLEM. THEY HAVE HAD MANY SIMILAR FAILURES ON BOTH THE ESCAPE AND EDGE VEHICLES. FORD HAS SAID THEY WILL NOT MAKE "OUT OF WARRANTY" REPAIRS. THE REPAIRS ARE AT OWNERS OWN EXPENSE AND FORD WILL NOT ISSUE A RECALL FOR WHAT IS A MANUFACTURING DEFECT. FORD'S SOLUTION, REPLACE ENTIRE DOOR AND ASSEMBLY. MY OPINION, FACTORY WELDS SHOULD NOT FAIL.
Additional Notes:
THE MANUFACTURER WELDS ON THE DOOR CHECK ARM FAILED. THIS PREVENTED THE DRIVER SIDE DOOR FROM CLOSING. INSPECTED BY DEALERSHIP AND THEY ACKNOWLEDGED THAT FORD WAS AWARE OF THE PROBLEM. THEY HAVE HAD MANY SIMILAR FAILURES ON BOTH THE ESCAPE AND EDGE VEHICLES. FORD HAS SAID THEY WILL NOT MAKE "OUT OF WARRANTY" REPAIRS. THE REPAIRS ARE AT OWNERS OWN EXPENSE AND FORD WILL NOT ISSUE A RECALL FOR WHAT IS A MANUFACTURING DEFECT. FORD'S SOLUTION, REPLACE ENTIRE DOOR AND ASSEMBLY. MY OPINION, FACTORY WELDS SHOULD NOT FAIL.
Mfg Campaign: 11529343
Recall Date: Jun 28, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
opened driver side door making a popping noise coming from stop arm. found that spot welds broken off and stop arm will not allow me to open door not allowing me access to get into driver side door. found ssm 50150 on the internet. this is a safety issue and needs to be a recall.
Corrective Action:
opened driver side door making a popping noise coming from stop arm. found that spot welds broken off and stop arm will not allow me to open door not allowing me access to get into driver side door. found ssm 50150 on the internet. this is a safety issue and needs to be a recall.
Additional Notes:
opened driver side door making a popping noise coming from stop arm. found that spot welds broken off and stop arm will not allow me to open door not allowing me access to get into driver side door. found ssm 50150 on the internet. this is a safety issue and needs to be a recall.
Mfg Campaign: 11528280
Recall Date: Jun 22, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11528128
Recall Date: Jun 21, 2023
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