Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Edge vehicles. The driver-side seat belt pretensioner anchor may have been improperly crimped, possibly resulting in the seat belt webbing detaching from the anchor in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S37
Recall Date: Oct 25, 2019
Consumer Complaints
645 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My torque converter needs replaced and my car could have transmission failure any time. The part is on back order. There are many people experiencing the same issue I am with the same transmission. It has been confirmed by a dealer.
Corrective Action:
My torque converter needs replaced and my car could have transmission failure any time. The part is on back order. There are many people experiencing the same issue I am with the same transmission. It has been confirmed by a dealer.
Additional Notes:
My torque converter needs replaced and my car could have transmission failure any time. The part is on back order. There are many people experiencing the same issue I am with the same transmission. It has been confirmed by a dealer.
Mfg Campaign: 11662046
Recall Date: May 20, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle jerked and vibrated and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled; however, the contact was able to pull over to the side of the road. There were no warning lights illuminated. The contact stated that an unknown transmission message was displayed. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle jerked and vibrated and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled; however, the contact was able to pull over to the side of the road. There were no warning lights illuminated. The contact stated that an unknown transmission message was displayed. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle jerked and vibrated and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled; however, the contact was able to pull over to the side of the road. There were no warning lights illuminated. The contact stated that an unknown transmission message was displayed. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
Mfg Campaign: 11661877
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Shuttering transmission/bad transmission under 100,000 miles
Corrective Action:
Shuttering transmission/bad transmission under 100,000 miles
Additional Notes:
Shuttering transmission/bad transmission under 100,000 miles
Mfg Campaign: 11661892
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 35 MPH, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,345.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 35 MPH, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,345.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 35 MPH, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,345.
Mfg Campaign: 11661205
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My torque converter is bad. They said I need whole new transmission. Cost is $10,000 and my car is worth $14,000. It’s a 2019 ford sel 2.0 52,000 miles.
Corrective Action:
My torque converter is bad. They said I need whole new transmission. Cost is $10,000 and my car is worth $14,000. It’s a 2019 ford sel 2.0 52,000 miles.
Additional Notes:
My torque converter is bad. They said I need whole new transmission. Cost is $10,000 and my car is worth $14,000. It’s a 2019 ford sel 2.0 52,000 miles.
Mfg Campaign: 11661344
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds and turning to the left, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who diagnosed and determined that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds and turning to the left, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who diagnosed and determined that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds and turning to the left, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who diagnosed and determined that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.
Mfg Campaign: 11660625
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while depressing the accelerator pedal, the vehicle sputtered before accelerating. The contact had to use excessive force to depress the accelerator pedal to the floorboard for the vehicle to accelerate as needed. There were no warning lights. The failure occurred intermittently while driving at various speeds. The contact stated that while driving at speeds of 70 MPH or higher, the RPM gauge only slightly moved; however, the vehicle failed to respond as needed. The contact stated that the spark plugs were replaced; however, the failure became persistent. The vehicle was taken to the dealer who diagnosed that the torque converter and transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 116,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while depressing the accelerator pedal, the vehicle sputtered before accelerating. The contact had to use excessive force to depress the accelerator pedal to the floorboard for the vehicle to accelerate as needed. There were no warning lights. The failure occurred intermittently while driving at various speeds. The contact stated that while driving at speeds of 70 MPH or higher, the RPM gauge only slightly moved; however, the vehicle failed to respond as needed. The contact stated that the spark plugs were replaced; however, the failure became persistent. The vehicle was taken to the dealer who diagnosed that the torque converter and transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 116,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while depressing the accelerator pedal, the vehicle sputtered before accelerating. The contact had to use excessive force to depress the accelerator pedal to the floorboard for the vehicle to accelerate as needed. There were no warning lights. The failure occurred intermittently while driving at various speeds. The contact stated that while driving at speeds of 70 MPH or higher, the RPM gauge only slightly moved; however, the vehicle failed to respond as needed. The contact stated that the spark plugs were replaced; however, the failure became persistent. The vehicle was taken to the dealer who diagnosed that the torque converter and transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 116,000.
Mfg Campaign: 11660736
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
6 months and 8000 miles over 5 yr 60000 mile warranty low speed shudder. Torque converter replaced $4000 repair
Corrective Action:
6 months and 8000 miles over 5 yr 60000 mile warranty low speed shudder. Torque converter replaced $4000 repair
Additional Notes:
6 months and 8000 miles over 5 yr 60000 mile warranty low speed shudder. Torque converter replaced $4000 repair
Mfg Campaign: 11660539
Recall Date: May 12, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Known issue with powertrain / transmission in this year & model /make. Told to me by my service advisor
Corrective Action:
Known issue with powertrain / transmission in this year & model /make. Told to me by my service advisor
Additional Notes:
Known issue with powertrain / transmission in this year & model /make. Told to me by my service advisor
Mfg Campaign: 11658593
Recall Date: May 2, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.
Corrective Action:
1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.
Additional Notes:
1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.
Mfg Campaign: 11657690
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.
Corrective Action:
1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.
Additional Notes:
1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.
Mfg Campaign: 11657690
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle was driving rough, and the temperature gauge indicated that the engine was overheating. The contact stated that on several occasions, the vehicle stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there coolant inside the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle was driving rough, and the temperature gauge indicated that the engine was overheating. The contact stated that on several occasions, the vehicle stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there coolant inside the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle was driving rough, and the temperature gauge indicated that the engine was overheating. The contact stated that on several occasions, the vehicle stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there coolant inside the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.
Mfg Campaign: 11657718
Recall Date: Apr 30, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated when the vehicle was started, the contact noticed white smoke coming from the exhaust. In addition, the contact noticed a burning odor on the interior of the vehicle. No warning light was illuminated. The vehicle was driven to the residence. The contact stated that later in the day, the contact's husband was driving the vehicle and the failure reoccurred. The contact's husband parked the vehicle and checked the coolant level. The contact's husband noticed that the coolant reservoir was almost empty and noticed a burning coolant odor. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion and engine coolant. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated when the vehicle was started, the contact noticed white smoke coming from the exhaust. In addition, the contact noticed a burning odor on the interior of the vehicle. No warning light was illuminated. The vehicle was driven to the residence. The contact stated that later in the day, the contact's husband was driving the vehicle and the failure reoccurred. The contact's husband parked the vehicle and checked the coolant level. The contact's husband noticed that the coolant reservoir was almost empty and noticed a burning coolant odor. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion and engine coolant. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated when the vehicle was started, the contact noticed white smoke coming from the exhaust. In addition, the contact noticed a burning odor on the interior of the vehicle. No warning light was illuminated. The vehicle was driven to the residence. The contact stated that later in the day, the contact's husband was driving the vehicle and the failure reoccurred. The contact's husband parked the vehicle and checked the coolant level. The contact's husband noticed that the coolant reservoir was almost empty and noticed a burning coolant odor. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion and engine coolant. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11657348
Recall Date: Apr 28, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Ford Edge has a major issue with their drive system pertaining primary to the power train/Transmissions/torque converter. Looking at the complaints on google, you will see that Ford is reluctant to address these issues even when they should be covered under warranty or extended warranty. The issue becomes a safety problem when trying to make a left-hand turn in front of oncoming traffic The vehicle may or may not accelerate in a normal matter resulting in a near miss situation. The vehicle has a tendency to stall/shutter due to issues between the torque converter and the transmission. The problem is known to Ford and their dealerships, but they are refusing to take the corrective action required to address the problem. This should be a mandatory recall. We have had my wife's 2019 Ford Edge at the dealership 6 time for numerous attempts to resolve this issue. It will be going back again this week for trip number 7. In the meantime, I am forced to purchase her another vehicle so that she has something safe to drive. I have been a loyal Ford customer for the past several years. The last 3 vehicles I purchase included an F150, Fusion and this edge. Ford needs to step up and correct this issue before someone is in a tragic accident.
Corrective Action:
Ford Edge has a major issue with their drive system pertaining primary to the power train/Transmissions/torque converter. Looking at the complaints on google, you will see that Ford is reluctant to address these issues even when they should be covered under warranty or extended warranty. The issue becomes a safety problem when trying to make a left-hand turn in front of oncoming traffic The vehicle may or may not accelerate in a normal matter resulting in a near miss situation. The vehicle has a tendency to stall/shutter due to issues between the torque converter and the transmission. The problem is known to Ford and their dealerships, but they are refusing to take the corrective action required to address the problem. This should be a mandatory recall. We have had my wife's 2019 Ford Edge at the dealership 6 time for numerous attempts to resolve this issue. It will be going back again this week for trip number 7. In the meantime, I am forced to purchase her another vehicle so that she has something safe to drive. I have been a loyal Ford customer for the past several years. The last 3 vehicles I purchase included an F150, Fusion and this edge. Ford needs to step up and correct this issue before someone is in a tragic accident.
Additional Notes:
Ford Edge has a major issue with their drive system pertaining primary to the power train/Transmissions/torque converter. Looking at the complaints on google, you will see that Ford is reluctant to address these issues even when they should be covered under warranty or extended warranty. The issue becomes a safety problem when trying to make a left-hand turn in front of oncoming traffic The vehicle may or may not accelerate in a normal matter resulting in a near miss situation. The vehicle has a tendency to stall/shutter due to issues between the torque converter and the transmission. The problem is known to Ford and their dealerships, but they are refusing to take the corrective action required to address the problem. This should be a mandatory recall. We have had my wife's 2019 Ford Edge at the dealership 6 time for numerous attempts to resolve this issue. It will be going back again this week for trip number 7. In the meantime, I am forced to purchase her another vehicle so that she has something safe to drive. I have been a loyal Ford customer for the past several years. The last 3 vehicles I purchase included an F150, Fusion and this edge. Ford needs to step up and correct this issue before someone is in a tragic accident.
Mfg Campaign: 11657106
Recall Date: Apr 27, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmissions failed and needs to be replaced. It's a common known issue which Ford is not addressing. Please step in and hold Ford accountable. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Transmissions failed and needs to be replaced. It's a common known issue which Ford is not addressing. Please step in and hold Ford accountable. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Transmissions failed and needs to be replaced. It's a common known issue which Ford is not addressing. Please step in and hold Ford accountable. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11656498
Recall Date: Apr 24, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission / Powertrain shudder in 25-45 mpa. There is service bulletein but that is not fixing the issue. Still issue is there after $1500 service. This is our second vehicle with same problem.
Corrective Action:
Transmission / Powertrain shudder in 25-45 mpa. There is service bulletein but that is not fixing the issue. Still issue is there after $1500 service. This is our second vehicle with same problem.
Additional Notes:
Transmission / Powertrain shudder in 25-45 mpa. There is service bulletein but that is not fixing the issue. Still issue is there after $1500 service. This is our second vehicle with same problem.
Mfg Campaign: 11656560
Recall Date: Apr 24, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I own a 2019 Ford Edge SEL with 80,000 miles on it. A couple of months ago I started noticing a jerking, bucking while driving between 25 to 40 miles per hour. It acted like it was trying shift gears but was having issues getting into the next gear. I had it checked at my local repair shop that has worked on this vehicle in the past. At that time, they told me to continue to drive it and monitor the shifting problems. I did and yesterday I took it back and that time they diagnosed as a bad torque convertor and that I needed a new/rebuilt transmission at approximately $8,800.00. After doing some research online, Ford owner's websites, I was surprised to see how many people the same problem and how little Ford have was helping. This is NOT an owner's problem, this is a Ford problem and should be corrected by Ford. It's poor quality and could lead to accidents and perhaps injuries. I would like you to require Ford to stand behind their products and repair/reimburse owners for any and all problems with this model. Thank you
Corrective Action:
I own a 2019 Ford Edge SEL with 80,000 miles on it. A couple of months ago I started noticing a jerking, bucking while driving between 25 to 40 miles per hour. It acted like it was trying shift gears but was having issues getting into the next gear. I had it checked at my local repair shop that has worked on this vehicle in the past. At that time, they told me to continue to drive it and monitor the shifting problems. I did and yesterday I took it back and that time they diagnosed as a bad torque convertor and that I needed a new/rebuilt transmission at approximately $8,800.00. After doing some research online, Ford owner's websites, I was surprised to see how many people the same problem and how little Ford have was helping. This is NOT an owner's problem, this is a Ford problem and should be corrected by Ford. It's poor quality and could lead to accidents and perhaps injuries. I would like you to require Ford to stand behind their products and repair/reimburse owners for any and all problems with this model. Thank you
Additional Notes:
I own a 2019 Ford Edge SEL with 80,000 miles on it. A couple of months ago I started noticing a jerking, bucking while driving between 25 to 40 miles per hour. It acted like it was trying shift gears but was having issues getting into the next gear. I had it checked at my local repair shop that has worked on this vehicle in the past. At that time, they told me to continue to drive it and monitor the shifting problems. I did and yesterday I took it back and that time they diagnosed as a bad torque convertor and that I needed a new/rebuilt transmission at approximately $8,800.00. After doing some research online, Ford owner's websites, I was surprised to see how many people the same problem and how little Ford have was helping. This is NOT an owner's problem, this is a Ford problem and should be corrected by Ford. It's poor quality and could lead to accidents and perhaps injuries. I would like you to require Ford to stand behind their products and repair/reimburse owners for any and all problems with this model. Thank you
Mfg Campaign: 11656258
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Jerks when accelerating. Does not accelerate properly when accelerating from a stopped position. Reactions times slower due to the torque converter. FORD has diagnosed it as the torque converter. There are forums online stating this exact problem with other 2019 Edges.
Corrective Action:
Jerks when accelerating. Does not accelerate properly when accelerating from a stopped position. Reactions times slower due to the torque converter. FORD has diagnosed it as the torque converter. There are forums online stating this exact problem with other 2019 Edges.
Additional Notes:
Jerks when accelerating. Does not accelerate properly when accelerating from a stopped position. Reactions times slower due to the torque converter. FORD has diagnosed it as the torque converter. There are forums online stating this exact problem with other 2019 Edges.
Mfg Campaign: 11655863
Recall Date: Apr 21, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact’s wife owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds, the vehicle jerked when the accelerator pedal was depressed, and the vehicle lost power. The check engine, power train, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the wastegate was stuck closed in the turbocharger valve, and the turbocharger valve needed to be replaced. The vehicle was repaired but the failure reoccurred four months later while driving at an undisclosed speed. The contact stated that during the failure, the vehicle lost power and failed to accelerate as intended. The vehicle was taken to an independent mechanic again where it was diagnosed that the wastegate was stuck closed again, and turbo turbocharger valve needed to be replaced. On another occasion, the contact stated that while driving 30 MPH, his wife observed white smoke coming from the exhaust pipe. The contact stated that his wife then observed that the EGR and check engine warning lights were illuminated. The message "Engine Overheating” was displayed. The vehicle was steered off the highway and restarted three times after cooling down and was taken back to the same independent mechanic, where it was diagnosed that the EGR valve had failed, the coolant level was low, and there was coolant passing through the exhaust EGR coolant system and had leaked into the exhaust system. The contact was informed that the EGR system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 33,654.
Corrective Action:
The contact’s wife owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds, the vehicle jerked when the accelerator pedal was depressed, and the vehicle lost power. The check engine, power train, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the wastegate was stuck closed in the turbocharger valve, and the turbocharger valve needed to be replaced. The vehicle was repaired but the failure reoccurred four months later while driving at an undisclosed speed. The contact stated that during the failure, the vehicle lost power and failed to accelerate as intended. The vehicle was taken to an independent mechanic again where it was diagnosed that the wastegate was stuck closed again, and turbo turbocharger valve needed to be replaced. On another occasion, the contact stated that while driving 30 MPH, his wife observed white smoke coming from the exhaust pipe. The contact stated that his wife then observed that the EGR and check engine warning lights were illuminated. The message "Engine Overheating” was displayed. The vehicle was steered off the highway and restarted three times after cooling down and was taken back to the same independent mechanic, where it was diagnosed that the EGR valve had failed, the coolant level was low, and there was coolant passing through the exhaust EGR coolant system and had leaked into the exhaust system. The contact was informed that the EGR system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 33,654.
Additional Notes:
The contact’s wife owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds, the vehicle jerked when the accelerator pedal was depressed, and the vehicle lost power. The check engine, power train, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the wastegate was stuck closed in the turbocharger valve, and the turbocharger valve needed to be replaced. The vehicle was repaired but the failure reoccurred four months later while driving at an undisclosed speed. The contact stated that during the failure, the vehicle lost power and failed to accelerate as intended. The vehicle was taken to an independent mechanic again where it was diagnosed that the wastegate was stuck closed again, and turbo turbocharger valve needed to be replaced. On another occasion, the contact stated that while driving 30 MPH, his wife observed white smoke coming from the exhaust pipe. The contact stated that his wife then observed that the EGR and check engine warning lights were illuminated. The message "Engine Overheating” was displayed. The vehicle was steered off the highway and restarted three times after cooling down and was taken back to the same independent mechanic, where it was diagnosed that the EGR valve had failed, the coolant level was low, and there was coolant passing through the exhaust EGR coolant system and had leaked into the exhaust system. The contact was informed that the EGR system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 33,654.
Mfg Campaign: 11655906
Recall Date: Apr 21, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Potential Consequences:
The contact’s wife owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds, the vehicle jerked when the accelerator pedal was depressed, and the vehicle lost power. The check engine, power train, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the wastegate was stuck closed in the turbocharger valve, and the turbocharger valve needed to be replaced. The vehicle was repaired but the failure reoccurred four months later while driving at an undisclosed speed. The contact stated that during the failure, the vehicle lost power and failed to accelerate as intended. The vehicle was taken to an independent mechanic again where it was diagnosed that the wastegate was stuck closed again, and turbo turbocharger valve needed to be replaced. On another occasion, the contact stated that while driving 30 MPH, his wife observed white smoke coming from the exhaust pipe. The contact stated that his wife then observed that the EGR and check engine warning lights were illuminated. The message "Engine Overheating” was displayed. The vehicle was steered off the highway and restarted three times after cooling down and was taken back to the same independent mechanic, where it was diagnosed that the EGR valve had failed, the coolant level was low, and there was coolant passing through the exhaust EGR coolant system and had leaked into the exhaust system. The contact was informed that the EGR system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 33,654.
Corrective Action:
The contact’s wife owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds, the vehicle jerked when the accelerator pedal was depressed, and the vehicle lost power. The check engine, power train, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the wastegate was stuck closed in the turbocharger valve, and the turbocharger valve needed to be replaced. The vehicle was repaired but the failure reoccurred four months later while driving at an undisclosed speed. The contact stated that during the failure, the vehicle lost power and failed to accelerate as intended. The vehicle was taken to an independent mechanic again where it was diagnosed that the wastegate was stuck closed again, and turbo turbocharger valve needed to be replaced. On another occasion, the contact stated that while driving 30 MPH, his wife observed white smoke coming from the exhaust pipe. The contact stated that his wife then observed that the EGR and check engine warning lights were illuminated. The message "Engine Overheating” was displayed. The vehicle was steered off the highway and restarted three times after cooling down and was taken back to the same independent mechanic, where it was diagnosed that the EGR valve had failed, the coolant level was low, and there was coolant passing through the exhaust EGR coolant system and had leaked into the exhaust system. The contact was informed that the EGR system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 33,654.
Additional Notes:
The contact’s wife owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds, the vehicle jerked when the accelerator pedal was depressed, and the vehicle lost power. The check engine, power train, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the wastegate was stuck closed in the turbocharger valve, and the turbocharger valve needed to be replaced. The vehicle was repaired but the failure reoccurred four months later while driving at an undisclosed speed. The contact stated that during the failure, the vehicle lost power and failed to accelerate as intended. The vehicle was taken to an independent mechanic again where it was diagnosed that the wastegate was stuck closed again, and turbo turbocharger valve needed to be replaced. On another occasion, the contact stated that while driving 30 MPH, his wife observed white smoke coming from the exhaust pipe. The contact stated that his wife then observed that the EGR and check engine warning lights were illuminated. The message "Engine Overheating” was displayed. The vehicle was steered off the highway and restarted three times after cooling down and was taken back to the same independent mechanic, where it was diagnosed that the EGR valve had failed, the coolant level was low, and there was coolant passing through the exhaust EGR coolant system and had leaked into the exhaust system. The contact was informed that the EGR system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 33,654.
Mfg Campaign: 11655906
Recall Date: Apr 21, 2025
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury