Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Edge vehicles. The driver-side seat belt pretensioner anchor may have been improperly crimped, possibly resulting in the seat belt webbing detaching from the anchor in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S37
Recall Date: Oct 25, 2019
Consumer Complaints
645 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while operating the vehicle, the message "Coolant Overheated" was displayed, and the vehicle suddenly shut off. The contact stated that moments later, the vehicle was restarted and driven to the residence and examined by an independent mechanic. The contact was informed that the head gasket had blown. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 134,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while operating the vehicle, the message "Coolant Overheated" was displayed, and the vehicle suddenly shut off. The contact stated that moments later, the vehicle was restarted and driven to the residence and examined by an independent mechanic. The contact was informed that the head gasket had blown. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 134,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while operating the vehicle, the message "Coolant Overheated" was displayed, and the vehicle suddenly shut off. The contact stated that moments later, the vehicle was restarted and driven to the residence and examined by an independent mechanic. The contact was informed that the head gasket had blown. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 134,000.
Mfg Campaign: 11666697
Recall Date: Jun 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I bought my edge 19 days ago and now I’m 16,000 dollars in debt, and my transmission suffered catastrophic failure. Previous owner had it serviced often and I serviced it as soon as I purchased it. Dealer won’t take it back, and I’m left paying $350 a month for the next 5 years, and I am not able to afford another car. I have zero transportation thanks to fords horrible 8 speed.
Corrective Action:
I bought my edge 19 days ago and now I’m 16,000 dollars in debt, and my transmission suffered catastrophic failure. Previous owner had it serviced often and I serviced it as soon as I purchased it. Dealer won’t take it back, and I’m left paying $350 a month for the next 5 years, and I am not able to afford another car. I have zero transportation thanks to fords horrible 8 speed.
Additional Notes:
I bought my edge 19 days ago and now I’m 16,000 dollars in debt, and my transmission suffered catastrophic failure. Previous owner had it serviced often and I serviced it as soon as I purchased it. Dealer won’t take it back, and I’m left paying $350 a month for the next 5 years, and I am not able to afford another car. I have zero transportation thanks to fords horrible 8 speed.
Mfg Campaign: 11666640
Recall Date: Jun 12, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission has had the lumpy shifting issue at lower speeds/gears since we bought it used from a local Ford Dealer. This appears to be a common problem if the reports in various internet forums is to be believed. PCM was upgraded, didn't help. Now the lumpiness has increased to bucking, making the car close to undriveable. In addition when accelerating hard there is a considerable delay in actual increased movement, almost caused a wreck at one point.
Corrective Action:
Transmission has had the lumpy shifting issue at lower speeds/gears since we bought it used from a local Ford Dealer. This appears to be a common problem if the reports in various internet forums is to be believed. PCM was upgraded, didn't help. Now the lumpiness has increased to bucking, making the car close to undriveable. In addition when accelerating hard there is a considerable delay in actual increased movement, almost caused a wreck at one point.
Additional Notes:
Transmission has had the lumpy shifting issue at lower speeds/gears since we bought it used from a local Ford Dealer. This appears to be a common problem if the reports in various internet forums is to be believed. PCM was upgraded, didn't help. Now the lumpiness has increased to bucking, making the car close to undriveable. In addition when accelerating hard there is a considerable delay in actual increased movement, almost caused a wreck at one point.
Mfg Campaign: 11665984
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has 85K miles and shudders at 10-30 mph. Powertrain malfunction/Reduced Power warning light comes and goes randomly. Recently got Service Engine Warning stating torque converter clutch failed to apply. Diagnostic ran stating torque converter solenoid needs to be replaced. Have seen other owners with same make/model that have same issue or have had complete transmission failure or replacement.
Corrective Action:
Vehicle has 85K miles and shudders at 10-30 mph. Powertrain malfunction/Reduced Power warning light comes and goes randomly. Recently got Service Engine Warning stating torque converter clutch failed to apply. Diagnostic ran stating torque converter solenoid needs to be replaced. Have seen other owners with same make/model that have same issue or have had complete transmission failure or replacement.
Additional Notes:
Vehicle has 85K miles and shudders at 10-30 mph. Powertrain malfunction/Reduced Power warning light comes and goes randomly. Recently got Service Engine Warning stating torque converter clutch failed to apply. Diagnostic ran stating torque converter solenoid needs to be replaced. Have seen other owners with same make/model that have same issue or have had complete transmission failure or replacement.
Mfg Campaign: 11665632
Recall Date: Jun 8, 2025
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was parked, upon reentering the vehicle, the seat belt remained locked. The contact was unable to release the seat belt. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 99,563.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was parked, upon reentering the vehicle, the seat belt remained locked. The contact was unable to release the seat belt. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 99,563.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was parked, upon reentering the vehicle, the seat belt remained locked. The contact was unable to release the seat belt. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 99,563.
Mfg Campaign: 11665363
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission has gone out at 111,000 miles. We had taken it to the dealer for it dying without warning and losing power like it wasn’t getting fuel. They put a sensor in it and said it was fixed. When we left the dealership it seemed fine but in a few days the whistling came back. Ford wants $9800.00 to fix the same problem in other 2019 but my VIN is not on the recall list. The Edge was jerking and shifting hard. Going forward when it was in reverse which are the same problems the recall on other 2019 Ford Edges. I am asking that you review this matter as I have found hundreds of people not being compensated by Ford’s unsafe design for the transmission in the 2019 Ford Edge vehicles. When I spoke to the dealer and Fords customer service, they basically said it was my problem not theirs. Ford wants $9,800.00 to repair it The transmission went out on June 1, 2025, after coming home from church.
Corrective Action:
The transmission has gone out at 111,000 miles. We had taken it to the dealer for it dying without warning and losing power like it wasn’t getting fuel. They put a sensor in it and said it was fixed. When we left the dealership it seemed fine but in a few days the whistling came back. Ford wants $9800.00 to fix the same problem in other 2019 but my VIN is not on the recall list. The Edge was jerking and shifting hard. Going forward when it was in reverse which are the same problems the recall on other 2019 Ford Edges. I am asking that you review this matter as I have found hundreds of people not being compensated by Ford’s unsafe design for the transmission in the 2019 Ford Edge vehicles. When I spoke to the dealer and Fords customer service, they basically said it was my problem not theirs. Ford wants $9,800.00 to repair it The transmission went out on June 1, 2025, after coming home from church.
Additional Notes:
The transmission has gone out at 111,000 miles. We had taken it to the dealer for it dying without warning and losing power like it wasn’t getting fuel. They put a sensor in it and said it was fixed. When we left the dealership it seemed fine but in a few days the whistling came back. Ford wants $9800.00 to fix the same problem in other 2019 but my VIN is not on the recall list. The Edge was jerking and shifting hard. Going forward when it was in reverse which are the same problems the recall on other 2019 Ford Edges. I am asking that you review this matter as I have found hundreds of people not being compensated by Ford’s unsafe design for the transmission in the 2019 Ford Edge vehicles. When I spoke to the dealer and Fords customer service, they basically said it was my problem not theirs. Ford wants $9,800.00 to repair it The transmission went out on June 1, 2025, after coming home from church.
Mfg Campaign: 11665388
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving at undisclosed speeds, the accelerator pedal was depressed; however, the vehicle hesitated and shuddered violently before accelerating. The contact stated that there were no warning lights illuminated. The contact had taken the vehicle to a local dealer and was advised that an anti-shudder additive was added to the transmission; however, the failure reoccurred. The contact stated that the failure also occurred after the vehicle was stopped and the accelerator pedal was depressed. The vehicle was taken back to the same dealer to be diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving at undisclosed speeds, the accelerator pedal was depressed; however, the vehicle hesitated and shuddered violently before accelerating. The contact stated that there were no warning lights illuminated. The contact had taken the vehicle to a local dealer and was advised that an anti-shudder additive was added to the transmission; however, the failure reoccurred. The contact stated that the failure also occurred after the vehicle was stopped and the accelerator pedal was depressed. The vehicle was taken back to the same dealer to be diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving at undisclosed speeds, the accelerator pedal was depressed; however, the vehicle hesitated and shuddered violently before accelerating. The contact stated that there were no warning lights illuminated. The contact had taken the vehicle to a local dealer and was advised that an anti-shudder additive was added to the transmission; however, the failure reoccurred. The contact stated that the failure also occurred after the vehicle was stopped and the accelerator pedal was depressed. The vehicle was taken back to the same dealer to be diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11665033
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving my RPM's dropped to 0 and my car stalled out. I was able to drive home by doing this a few more times. Then white smoke starting coming out of the exhaust and it smelled like fireworks. No warning lights came on and my Ford Pass app did not indicate there was a problem. I had it towed to AAA then had to have it towed to dealership. They told me I needed a complete new engine. It is a 2019 Edge Titanium with 4 cylinder 2.0L ecoboost turbo with 38997 miles! They started it was due to coolant intrusion. The 2018 Edge has a recall for this exact issue but not the 2019!! $12691.17 to replace the engine!
Corrective Action:
While driving my RPM's dropped to 0 and my car stalled out. I was able to drive home by doing this a few more times. Then white smoke starting coming out of the exhaust and it smelled like fireworks. No warning lights came on and my Ford Pass app did not indicate there was a problem. I had it towed to AAA then had to have it towed to dealership. They told me I needed a complete new engine. It is a 2019 Edge Titanium with 4 cylinder 2.0L ecoboost turbo with 38997 miles! They started it was due to coolant intrusion. The 2018 Edge has a recall for this exact issue but not the 2019!! $12691.17 to replace the engine!
Additional Notes:
While driving my RPM's dropped to 0 and my car stalled out. I was able to drive home by doing this a few more times. Then white smoke starting coming out of the exhaust and it smelled like fireworks. No warning lights came on and my Ford Pass app did not indicate there was a problem. I had it towed to AAA then had to have it towed to dealership. They told me I needed a complete new engine. It is a 2019 Edge Titanium with 4 cylinder 2.0L ecoboost turbo with 38997 miles! They started it was due to coolant intrusion. The 2018 Edge has a recall for this exact issue but not the 2019!! $12691.17 to replace the engine!
Mfg Campaign: 11665113
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving my RPM's dropped to 0 and my car stalled out. I was able to drive home by doing this a few more times. Then white smoke starting coming out of the exhaust and it smelled like fireworks. No warning lights came on and my Ford Pass app did not indicate there was a problem. I had it towed to AAA then had to have it towed to dealership. They told me I needed a complete new engine. It is a 2019 Edge Titanium with 4 cylinder 2.0L ecoboost turbo with 38997 miles! They started it was due to coolant intrusion. The 2018 Edge has a recall for this exact issue but not the 2019!! $12691.17 to replace the engine!
Corrective Action:
While driving my RPM's dropped to 0 and my car stalled out. I was able to drive home by doing this a few more times. Then white smoke starting coming out of the exhaust and it smelled like fireworks. No warning lights came on and my Ford Pass app did not indicate there was a problem. I had it towed to AAA then had to have it towed to dealership. They told me I needed a complete new engine. It is a 2019 Edge Titanium with 4 cylinder 2.0L ecoboost turbo with 38997 miles! They started it was due to coolant intrusion. The 2018 Edge has a recall for this exact issue but not the 2019!! $12691.17 to replace the engine!
Additional Notes:
While driving my RPM's dropped to 0 and my car stalled out. I was able to drive home by doing this a few more times. Then white smoke starting coming out of the exhaust and it smelled like fireworks. No warning lights came on and my Ford Pass app did not indicate there was a problem. I had it towed to AAA then had to have it towed to dealership. They told me I needed a complete new engine. It is a 2019 Edge Titanium with 4 cylinder 2.0L ecoboost turbo with 38997 miles! They started it was due to coolant intrusion. The 2018 Edge has a recall for this exact issue but not the 2019!! $12691.17 to replace the engine!
Mfg Campaign: 11665113
Recall Date: Jun 5, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
At less than 60000 miles, the car began to shutter at lower speeds. It is the torque converter. Everyone that I have spoke with has the same issues.
Corrective Action:
At less than 60000 miles, the car began to shutter at lower speeds. It is the torque converter. Everyone that I have spoke with has the same issues.
Additional Notes:
At less than 60000 miles, the car began to shutter at lower speeds. It is the torque converter. Everyone that I have spoke with has the same issues.
Mfg Campaign: 11664754
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, there was shuddering coming from the engine while shifting gear. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that a transmission flush was needed, and turbine sensor needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, there was shuddering coming from the engine while shifting gear. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that a transmission flush was needed, and turbine sensor needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, there was shuddering coming from the engine while shifting gear. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that a transmission flush was needed, and turbine sensor needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.
Mfg Campaign: 11664755
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The 8F35 transmission has started shuddering and jerking around 30-45 MPH. It makes accelerating on roads and highways very dangerous as the vehicle is hard to control. The shuddering and jerking is getting progressively worse. Took the vehicle in for TSB 21-2389 which reportedly addresses the issue, but it did not resolve it. Now Ford is quoting me $10k to replace the transmission. There are thousands of Ford owners with both the 6F35 and 8F35 transmission running into the same issue and being quoted thousands of dollars for a faulty transmission. Please please please do something to stop this mispractice.
Corrective Action:
The 8F35 transmission has started shuddering and jerking around 30-45 MPH. It makes accelerating on roads and highways very dangerous as the vehicle is hard to control. The shuddering and jerking is getting progressively worse. Took the vehicle in for TSB 21-2389 which reportedly addresses the issue, but it did not resolve it. Now Ford is quoting me $10k to replace the transmission. There are thousands of Ford owners with both the 6F35 and 8F35 transmission running into the same issue and being quoted thousands of dollars for a faulty transmission. Please please please do something to stop this mispractice.
Additional Notes:
The 8F35 transmission has started shuddering and jerking around 30-45 MPH. It makes accelerating on roads and highways very dangerous as the vehicle is hard to control. The shuddering and jerking is getting progressively worse. Took the vehicle in for TSB 21-2389 which reportedly addresses the issue, but it did not resolve it. Now Ford is quoting me $10k to replace the transmission. There are thousands of Ford owners with both the 6F35 and 8F35 transmission running into the same issue and being quoted thousands of dollars for a faulty transmission. Please please please do something to stop this mispractice.
Mfg Campaign: 11664935
Recall Date: Jun 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Corrective Action:
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Additional Notes:
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Mfg Campaign: 11664049
Recall Date: May 30, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Corrective Action:
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Additional Notes:
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Mfg Campaign: 11664049
Recall Date: May 30, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Corrective Action:
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Additional Notes:
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Mfg Campaign: 11664049
Recall Date: May 30, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The Torque Converter has gone bad in my 2019 Ford Edge with only 78k miles on it. After doing some research, discussing with 3 different mechanics (a dealer and 2 private transmission mechanics) it is a known issue that the torque converters go bad on these vehicles.
Corrective Action:
The Torque Converter has gone bad in my 2019 Ford Edge with only 78k miles on it. After doing some research, discussing with 3 different mechanics (a dealer and 2 private transmission mechanics) it is a known issue that the torque converters go bad on these vehicles.
Additional Notes:
The Torque Converter has gone bad in my 2019 Ford Edge with only 78k miles on it. After doing some research, discussing with 3 different mechanics (a dealer and 2 private transmission mechanics) it is a known issue that the torque converters go bad on these vehicles.
Mfg Campaign: 11663340
Recall Date: May 28, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while shifting gear or during acceleration, there was an abnormal grinding sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving 55 MPH, the vehicle stalled, and the contact was forced to pull over. Upon restarting the vehicle, the transmission warning light illuminated. The contact drove in LIMP Mode to an independent mechanic and was informed that the transmission needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 20V550000 (Power Train); which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 34,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while shifting gear or during acceleration, there was an abnormal grinding sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving 55 MPH, the vehicle stalled, and the contact was forced to pull over. Upon restarting the vehicle, the transmission warning light illuminated. The contact drove in LIMP Mode to an independent mechanic and was informed that the transmission needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 20V550000 (Power Train); which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 34,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while shifting gear or during acceleration, there was an abnormal grinding sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving 55 MPH, the vehicle stalled, and the contact was forced to pull over. Upon restarting the vehicle, the transmission warning light illuminated. The contact drove in LIMP Mode to an independent mechanic and was informed that the transmission needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 20V550000 (Power Train); which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 34,000.
Mfg Campaign: 11663116
Recall Date: May 27, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2019 Ford Edge with the 2.0L EcoBoost engine began experiencing a misfire, loss of power, and white smoke from the exhaust. No engine light was on when it started and the car has less tan 46K miles. I had the car towed to a certified mechanic and he confirmed that coolant is leaking into my cylinders, which matches the issue described in Ford TSB 19-2346. This appears to be a widespread manufacturing defect affecting many vehicles with this engine. The presence of coolant in the combustion chamber caused catastrophic engine failure and poses a safety risk due to sudden loss of power while driving. I have been told that to fix the issue I need to replace the whole engine. Repair costs are estimated at $10,600 for an engine replacement at a local repair shop. I would expect it to be even higher from a Ford dealer. Ford has acknowledged this defect in a TSB 19-2346, but no recall has been issued. I am submitting this complaint so NHTSA is aware of the defect and its safety implications. I urge NHTSA to investigate this issue and require Ford to take responsibility.
Corrective Action:
My 2019 Ford Edge with the 2.0L EcoBoost engine began experiencing a misfire, loss of power, and white smoke from the exhaust. No engine light was on when it started and the car has less tan 46K miles. I had the car towed to a certified mechanic and he confirmed that coolant is leaking into my cylinders, which matches the issue described in Ford TSB 19-2346. This appears to be a widespread manufacturing defect affecting many vehicles with this engine. The presence of coolant in the combustion chamber caused catastrophic engine failure and poses a safety risk due to sudden loss of power while driving. I have been told that to fix the issue I need to replace the whole engine. Repair costs are estimated at $10,600 for an engine replacement at a local repair shop. I would expect it to be even higher from a Ford dealer. Ford has acknowledged this defect in a TSB 19-2346, but no recall has been issued. I am submitting this complaint so NHTSA is aware of the defect and its safety implications. I urge NHTSA to investigate this issue and require Ford to take responsibility.
Additional Notes:
My 2019 Ford Edge with the 2.0L EcoBoost engine began experiencing a misfire, loss of power, and white smoke from the exhaust. No engine light was on when it started and the car has less tan 46K miles. I had the car towed to a certified mechanic and he confirmed that coolant is leaking into my cylinders, which matches the issue described in Ford TSB 19-2346. This appears to be a widespread manufacturing defect affecting many vehicles with this engine. The presence of coolant in the combustion chamber caused catastrophic engine failure and poses a safety risk due to sudden loss of power while driving. I have been told that to fix the issue I need to replace the whole engine. Repair costs are estimated at $10,600 for an engine replacement at a local repair shop. I would expect it to be even higher from a Ford dealer. Ford has acknowledged this defect in a TSB 19-2346, but no recall has been issued. I am submitting this complaint so NHTSA is aware of the defect and its safety implications. I urge NHTSA to investigate this issue and require Ford to take responsibility.
Mfg Campaign: 11662631
Recall Date: May 22, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission is sluggish, seems to be slipping starting off up to 25 mpg or so. Ford dealer says the torque converter is bad and recommends a complete transmission replacement
Corrective Action:
Transmission is sluggish, seems to be slipping starting off up to 25 mpg or so. Ford dealer says the torque converter is bad and recommends a complete transmission replacement
Additional Notes:
Transmission is sluggish, seems to be slipping starting off up to 25 mpg or so. Ford dealer says the torque converter is bad and recommends a complete transmission replacement
Mfg Campaign: 11662690
Recall Date: May 22, 2025
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11662424
Recall Date: May 21, 2025
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