Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
while driving, engine went to full hot and shut down some cylinders, decreasing power, in traffic. causing the car to slow down and others had to avoid me. mechanic found the block is cracked, but this VIN # was not included in the recall. cost is $8000.00 to replace engine at less than 70,000 miles. Ford is no help. No warning lamps, until the event, then check engine light and temp gauge going full hot.
Corrective Action:
while driving, engine went to full hot and shut down some cylinders, decreasing power, in traffic. causing the car to slow down and others had to avoid me. mechanic found the block is cracked, but this VIN # was not included in the recall. cost is $8000.00 to replace engine at less than 70,000 miles. Ford is no help. No warning lamps, until the event, then check engine light and temp gauge going full hot.
Additional Notes:
while driving, engine went to full hot and shut down some cylinders, decreasing power, in traffic. causing the car to slow down and others had to avoid me. mechanic found the block is cracked, but this VIN # was not included in the recall. cost is $8000.00 to replace engine at less than 70,000 miles. Ford is no help. No warning lamps, until the event, then check engine light and temp gauge going full hot.
Mfg Campaign: 11586584
Recall Date: May 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the engine was misfiring. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring. The dealer replaced the coil pack; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that there was a coolant intrusion in cylinder #2 and in the oil. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the engine was misfiring. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring. The dealer replaced the coil pack; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that there was a coolant intrusion in cylinder #2 and in the oil. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the engine was misfiring. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring. The dealer replaced the coil pack; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that there was a coolant intrusion in cylinder #2 and in the oil. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 56,000.
Mfg Campaign: 11586594
Recall Date: May 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The Ford Edge 2018 has a common issue with its transmission - it fails to start at low mileage, causing the car to lose power unexpectedly. This could lead to dangerous situations and potentially render the car completely uncontrollable. Ford dealers acknowledge that it's a common problem for this model, but they do nothing about it.
Corrective Action:
The Ford Edge 2018 has a common issue with its transmission - it fails to start at low mileage, causing the car to lose power unexpectedly. This could lead to dangerous situations and potentially render the car completely uncontrollable. Ford dealers acknowledge that it's a common problem for this model, but they do nothing about it.
Additional Notes:
The Ford Edge 2018 has a common issue with its transmission - it fails to start at low mileage, causing the car to lose power unexpectedly. This could lead to dangerous situations and potentially render the car completely uncontrollable. Ford dealers acknowledge that it's a common problem for this model, but they do nothing about it.
Mfg Campaign: 11586302
Recall Date: May 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11585362
Recall Date: Apr 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11585362
Recall Date: Apr 26, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11585362
Recall Date: Apr 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Right after I returned home from a 1500 mile trip on a Saturday, my car started having an issue starting. Once I got it started and drove to the store, the Service Engine Soon light came on so I returned home. I checked the owners manual & it said I could drive 50-100 miles so I did make some required stops on Sunday. Had an issue starting the car again. On Monday I called a repair shop & took it in to them on Tuesday morning. They diagnosed the problem as Engine Intrusion - an internal issue causing coolant getting into the engine. They found coolant on the pistons & the TSB says to replace the engine. I contacted Ford Customer service & they had me bring it to a Ford Dealer - who diagnosed the same issue. I have followed all of Ford's maintenance recommendations for my car. If the issue had happened while on my trip home, I would have hesitated to stop so could have risked my safety or others.
Corrective Action:
Right after I returned home from a 1500 mile trip on a Saturday, my car started having an issue starting. Once I got it started and drove to the store, the Service Engine Soon light came on so I returned home. I checked the owners manual & it said I could drive 50-100 miles so I did make some required stops on Sunday. Had an issue starting the car again. On Monday I called a repair shop & took it in to them on Tuesday morning. They diagnosed the problem as Engine Intrusion - an internal issue causing coolant getting into the engine. They found coolant on the pistons & the TSB says to replace the engine. I contacted Ford Customer service & they had me bring it to a Ford Dealer - who diagnosed the same issue. I have followed all of Ford's maintenance recommendations for my car. If the issue had happened while on my trip home, I would have hesitated to stop so could have risked my safety or others.
Additional Notes:
Right after I returned home from a 1500 mile trip on a Saturday, my car started having an issue starting. Once I got it started and drove to the store, the Service Engine Soon light came on so I returned home. I checked the owners manual & it said I could drive 50-100 miles so I did make some required stops on Sunday. Had an issue starting the car again. On Monday I called a repair shop & took it in to them on Tuesday morning. They diagnosed the problem as Engine Intrusion - an internal issue causing coolant getting into the engine. They found coolant on the pistons & the TSB says to replace the engine. I contacted Ford Customer service & they had me bring it to a Ford Dealer - who diagnosed the same issue. I have followed all of Ford's maintenance recommendations for my car. If the issue had happened while on my trip home, I would have hesitated to stop so could have risked my safety or others.
Mfg Campaign: 11584999
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.
Mfg Campaign: 11584823
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.
Mfg Campaign: 11584823
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Due to a Ford design flaw my car has experienced what is called "coolant intrusion". TSB 19-2346. My check engine light appeared, solid in color and I brought it in for service/check on [XXX] at Apple Ford in Shakopee, MN. Diagnostics showed a P0302 Cylinder 2 misfire detected. The car was running rough on start-up and idle but once warm would run fine. Replaced all spark plugs & boots as it appeared some corrosion occurred on them. On [XXX] in the AM I was leaving my house to go to work. I pulled out from my townhouse complex onto the road and my car would not accelerate leaving me in the middle of the road. I had to shift my car into neutral and back into drive to be able to move from the middle of the road. Thankfully no other cars were coming at the time to avoid a collision. Once I was back in drive my car would accelerate but the check engine light came back on. I brought it into the dealership on [XXX] and the same code came up P0302 of a cylinder 2 misfire. I was unable to be without a vehicle so I continued to drive it. Thursday the check engine light was no longer illuminated. It did not come back on. I decided to still have it checked as I did not want to be stuck in the middle of the road again unable to accelerate with my child in the car. Dropped it back off Friday night for them to diagnostic again on Saturday AM. I was then called and told I was needing to replace the entire engine due to the design flaw of Ford. Coolant was leaking into cylinder 2 causing the misfire. The only fix is to get a new engine. My car is currently at the Apple Ford Shakopee dealership awaiting the possibility to be fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Due to a Ford design flaw my car has experienced what is called "coolant intrusion". TSB 19-2346. My check engine light appeared, solid in color and I brought it in for service/check on [XXX] at Apple Ford in Shakopee, MN. Diagnostics showed a P0302 Cylinder 2 misfire detected. The car was running rough on start-up and idle but once warm would run fine. Replaced all spark plugs & boots as it appeared some corrosion occurred on them. On [XXX] in the AM I was leaving my house to go to work. I pulled out from my townhouse complex onto the road and my car would not accelerate leaving me in the middle of the road. I had to shift my car into neutral and back into drive to be able to move from the middle of the road. Thankfully no other cars were coming at the time to avoid a collision. Once I was back in drive my car would accelerate but the check engine light came back on. I brought it into the dealership on [XXX] and the same code came up P0302 of a cylinder 2 misfire. I was unable to be without a vehicle so I continued to drive it. Thursday the check engine light was no longer illuminated. It did not come back on. I decided to still have it checked as I did not want to be stuck in the middle of the road again unable to accelerate with my child in the car. Dropped it back off Friday night for them to diagnostic again on Saturday AM. I was then called and told I was needing to replace the entire engine due to the design flaw of Ford. Coolant was leaking into cylinder 2 causing the misfire. The only fix is to get a new engine. My car is currently at the Apple Ford Shakopee dealership awaiting the possibility to be fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Due to a Ford design flaw my car has experienced what is called "coolant intrusion". TSB 19-2346. My check engine light appeared, solid in color and I brought it in for service/check on [XXX] at Apple Ford in Shakopee, MN. Diagnostics showed a P0302 Cylinder 2 misfire detected. The car was running rough on start-up and idle but once warm would run fine. Replaced all spark plugs & boots as it appeared some corrosion occurred on them. On [XXX] in the AM I was leaving my house to go to work. I pulled out from my townhouse complex onto the road and my car would not accelerate leaving me in the middle of the road. I had to shift my car into neutral and back into drive to be able to move from the middle of the road. Thankfully no other cars were coming at the time to avoid a collision. Once I was back in drive my car would accelerate but the check engine light came back on. I brought it into the dealership on [XXX] and the same code came up P0302 of a cylinder 2 misfire. I was unable to be without a vehicle so I continued to drive it. Thursday the check engine light was no longer illuminated. It did not come back on. I decided to still have it checked as I did not want to be stuck in the middle of the road again unable to accelerate with my child in the car. Dropped it back off Friday night for them to diagnostic again on Saturday AM. I was then called and told I was needing to replace the entire engine due to the design flaw of Ford. Coolant was leaking into cylinder 2 causing the misfire. The only fix is to get a new engine. My car is currently at the Apple Ford Shakopee dealership awaiting the possibility to be fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584316
Recall Date: Apr 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving from a complete stop, the vehicle shuddered, and the engine was misfiring. The contact stated that the failure had been recurring mostly during cold starts. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving from a complete stop, the vehicle shuddered, and the engine was misfiring. The contact stated that the failure had been recurring mostly during cold starts. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving from a complete stop, the vehicle shuddered, and the engine was misfiring. The contact stated that the failure had been recurring mostly during cold starts. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
Mfg Campaign: 11584004
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In 2015 Ford Motor Company made an engine block modication on the 2.0 Liter Ecoboost (USA made) engines in an effort to keep the turbo boosted engine running cooler. The engine was used till 2019 in Edge and Escape models. For 2020 to current year the engines were redesigned ending the problem. At the end of 2023 I began experiencing a rough idle at times, check engine light displaying, white smoke from the exhaust and intermittent stalling. I was advised by a Ford dealer that I had coolant in my #3 cylinder indicating the problematic block. Ford's TSB (#19-2346 12/19/19) fix was a new engine assembly and also stated itcould result in a engine fire. A estimate roughly $8800.00. I purchased the Edge September 2022 with 32,000 miles. Ford would not extend any warranty coverage since the 5yr drivetrain warranty had passed. Currently the like new Edge (40K miles) sits in my driveway because my daughter is affraid to stall in traffic again with her 7 year old with her. I researched and found the NTSB made Ford perform a recall on 2012-2015 1.5 liter ecoboost engines due to similar problems.
Corrective Action:
In 2015 Ford Motor Company made an engine block modication on the 2.0 Liter Ecoboost (USA made) engines in an effort to keep the turbo boosted engine running cooler. The engine was used till 2019 in Edge and Escape models. For 2020 to current year the engines were redesigned ending the problem. At the end of 2023 I began experiencing a rough idle at times, check engine light displaying, white smoke from the exhaust and intermittent stalling. I was advised by a Ford dealer that I had coolant in my #3 cylinder indicating the problematic block. Ford's TSB (#19-2346 12/19/19) fix was a new engine assembly and also stated itcould result in a engine fire. A estimate roughly $8800.00. I purchased the Edge September 2022 with 32,000 miles. Ford would not extend any warranty coverage since the 5yr drivetrain warranty had passed. Currently the like new Edge (40K miles) sits in my driveway because my daughter is affraid to stall in traffic again with her 7 year old with her. I researched and found the NTSB made Ford perform a recall on 2012-2015 1.5 liter ecoboost engines due to similar problems.
Additional Notes:
In 2015 Ford Motor Company made an engine block modication on the 2.0 Liter Ecoboost (USA made) engines in an effort to keep the turbo boosted engine running cooler. The engine was used till 2019 in Edge and Escape models. For 2020 to current year the engines were redesigned ending the problem. At the end of 2023 I began experiencing a rough idle at times, check engine light displaying, white smoke from the exhaust and intermittent stalling. I was advised by a Ford dealer that I had coolant in my #3 cylinder indicating the problematic block. Ford's TSB (#19-2346 12/19/19) fix was a new engine assembly and also stated itcould result in a engine fire. A estimate roughly $8800.00. I purchased the Edge September 2022 with 32,000 miles. Ford would not extend any warranty coverage since the 5yr drivetrain warranty had passed. Currently the like new Edge (40K miles) sits in my driveway because my daughter is affraid to stall in traffic again with her 7 year old with her. I researched and found the NTSB made Ford perform a recall on 2012-2015 1.5 liter ecoboost engines due to similar problems.
Mfg Campaign: 11584164
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 208 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low. No warning lights were illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.
Corrective Action:
The contact owns a 208 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low. No warning lights were illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.
Additional Notes:
The contact owns a 208 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low. No warning lights were illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.
Mfg Campaign: 11583804
Recall Date: Apr 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused the engine to misfire, resulting in damage to the engine and requiring for the engine to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused the engine to misfire, resulting in damage to the engine and requiring for the engine to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused the engine to misfire, resulting in damage to the engine and requiring for the engine to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.
Mfg Campaign: 11583624
Recall Date: Apr 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the vehicle was shuddering with white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #2 and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the vehicle was shuddering with white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #2 and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the vehicle was shuddering with white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #2 and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000.
Mfg Campaign: 11583247
Recall Date: Apr 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On [XXX], at a little less than 80,000 miles, the service engine soon light came on one day and my car ran rough. However, it went off for the next day and ran fine, but went back on a few days later and ran rough once again. I took it the Liberty Ford in Parma, OH on [XXX]. They performed an electronic engine diagnostics and determined that the vehicle did run rough and that there was a miss fire in cylinder 3. Based on the Ford bulletin related to this engine, they followed procedure and performed a tune up and replaced the cylinder. I was advised that the bulletin also indicated that there could be a coolant intrusion into the engine assembly. However, Ford requires the service department to follow the process and that is why they did the cylinder replacement. If the engine light came on again in the next few hundred miles, it could be the engine and I should bring it back in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], at a little less than 80,000 miles, the service engine soon light came on one day and my car ran rough. However, it went off for the next day and ran fine, but went back on a few days later and ran rough once again. I took it the Liberty Ford in Parma, OH on [XXX]. They performed an electronic engine diagnostics and determined that the vehicle did run rough and that there was a miss fire in cylinder 3. Based on the Ford bulletin related to this engine, they followed procedure and performed a tune up and replaced the cylinder. I was advised that the bulletin also indicated that there could be a coolant intrusion into the engine assembly. However, Ford requires the service department to follow the process and that is why they did the cylinder replacement. If the engine light came on again in the next few hundred miles, it could be the engine and I should bring it back in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], at a little less than 80,000 miles, the service engine soon light came on one day and my car ran rough. However, it went off for the next day and ran fine, but went back on a few days later and ran rough once again. I took it the Liberty Ford in Parma, OH on [XXX]. They performed an electronic engine diagnostics and determined that the vehicle did run rough and that there was a miss fire in cylinder 3. Based on the Ford bulletin related to this engine, they followed procedure and performed a tune up and replaced the cylinder. I was advised that the bulletin also indicated that there could be a coolant intrusion into the engine assembly. However, Ford requires the service department to follow the process and that is why they did the cylinder replacement. If the engine light came on again in the next few hundred miles, it could be the engine and I should bring it back in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11582329
Recall Date: Apr 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed and determined that the head gasket was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 79,500.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed and determined that the head gasket was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 79,500.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed and determined that the head gasket was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 79,500.
Mfg Campaign: 11581867
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while idling, the vehicle was blowing cold air while the heater was activated. The contact then inspected the coolant level and discovered that it was low and added a gallon of antifreeze. No warning light illuminated. The contact mentioned that a gallon of antifreeze needed to be added every week. The vehicle was taken to an independent mechanic where it was diagnosed that there was a coolant leak and that the failure was related to TSB 22-2229. The dealer was contacted and it was confirmed that the VIN was not included in a related recall. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The failure mileage was 127,000. The contact is requesting her vehicle to be added to the recall.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while idling, the vehicle was blowing cold air while the heater was activated. The contact then inspected the coolant level and discovered that it was low and added a gallon of antifreeze. No warning light illuminated. The contact mentioned that a gallon of antifreeze needed to be added every week. The vehicle was taken to an independent mechanic where it was diagnosed that there was a coolant leak and that the failure was related to TSB 22-2229. The dealer was contacted and it was confirmed that the VIN was not included in a related recall. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The failure mileage was 127,000. The contact is requesting her vehicle to be added to the recall.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while idling, the vehicle was blowing cold air while the heater was activated. The contact then inspected the coolant level and discovered that it was low and added a gallon of antifreeze. No warning light illuminated. The contact mentioned that a gallon of antifreeze needed to be added every week. The vehicle was taken to an independent mechanic where it was diagnosed that there was a coolant leak and that the failure was related to TSB 22-2229. The dealer was contacted and it was confirmed that the VIN was not included in a related recall. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The failure mileage was 127,000. The contact is requesting her vehicle to be added to the recall.
Mfg Campaign: 11581917
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When I got into my vehicle one morning after it had been parked outside overnight the panoramic sun/moonroof glass looked like it had big cracks throughout, but initially thought it was just puddled water outlines since we'd had a good rain event overnight. After vehicle dried later that day I still saw the lines and when I investigated I could feel the cracks/crevices in the outer glass but it had not cracked on the inner layer of glass. I am not certain if that cracking happened overnight in the rain and/or night cold temp fluctuations in WI, or whether it had started smaller earlier in the week and hadn't immediately noticed it. I am not aware of any stones or hail hitting it that could have pinpointed the cause & and the repair technicians did not find any indication of an impact point which could have been the starting point. I have been limiting my driving until I get it fixed to ensure it doesn't either crack all the way thru and let moisture inside and cause interier damage or completely break apart and fly off into roadway while I'm driving
Corrective Action:
When I got into my vehicle one morning after it had been parked outside overnight the panoramic sun/moonroof glass looked like it had big cracks throughout, but initially thought it was just puddled water outlines since we'd had a good rain event overnight. After vehicle dried later that day I still saw the lines and when I investigated I could feel the cracks/crevices in the outer glass but it had not cracked on the inner layer of glass. I am not certain if that cracking happened overnight in the rain and/or night cold temp fluctuations in WI, or whether it had started smaller earlier in the week and hadn't immediately noticed it. I am not aware of any stones or hail hitting it that could have pinpointed the cause & and the repair technicians did not find any indication of an impact point which could have been the starting point. I have been limiting my driving until I get it fixed to ensure it doesn't either crack all the way thru and let moisture inside and cause interier damage or completely break apart and fly off into roadway while I'm driving
Additional Notes:
When I got into my vehicle one morning after it had been parked outside overnight the panoramic sun/moonroof glass looked like it had big cracks throughout, but initially thought it was just puddled water outlines since we'd had a good rain event overnight. After vehicle dried later that day I still saw the lines and when I investigated I could feel the cracks/crevices in the outer glass but it had not cracked on the inner layer of glass. I am not certain if that cracking happened overnight in the rain and/or night cold temp fluctuations in WI, or whether it had started smaller earlier in the week and hadn't immediately noticed it. I am not aware of any stones or hail hitting it that could have pinpointed the cause & and the repair technicians did not find any indication of an impact point which could have been the starting point. I have been limiting my driving until I get it fixed to ensure it doesn't either crack all the way thru and let moisture inside and cause interier damage or completely break apart and fly off into roadway while I'm driving
Mfg Campaign: 11581918
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
When I got into my vehicle one morning after it had been parked outside overnight the panoramic sun/moonroof glass looked like it had big cracks throughout, but initially thought it was just puddled water outlines since we'd had a good rain event overnight. After vehicle dried later that day I still saw the lines and when I investigated I could feel the cracks/crevices in the outer glass but it had not cracked on the inner layer of glass. I am not certain if that cracking happened overnight in the rain and/or night cold temp fluctuations in WI, or whether it had started smaller earlier in the week and hadn't immediately noticed it. I am not aware of any stones or hail hitting it that could have pinpointed the cause & and the repair technicians did not find any indication of an impact point which could have been the starting point. I have been limiting my driving until I get it fixed to ensure it doesn't either crack all the way thru and let moisture inside and cause interier damage or completely break apart and fly off into roadway while I'm driving
Corrective Action:
When I got into my vehicle one morning after it had been parked outside overnight the panoramic sun/moonroof glass looked like it had big cracks throughout, but initially thought it was just puddled water outlines since we'd had a good rain event overnight. After vehicle dried later that day I still saw the lines and when I investigated I could feel the cracks/crevices in the outer glass but it had not cracked on the inner layer of glass. I am not certain if that cracking happened overnight in the rain and/or night cold temp fluctuations in WI, or whether it had started smaller earlier in the week and hadn't immediately noticed it. I am not aware of any stones or hail hitting it that could have pinpointed the cause & and the repair technicians did not find any indication of an impact point which could have been the starting point. I have been limiting my driving until I get it fixed to ensure it doesn't either crack all the way thru and let moisture inside and cause interier damage or completely break apart and fly off into roadway while I'm driving
Additional Notes:
When I got into my vehicle one morning after it had been parked outside overnight the panoramic sun/moonroof glass looked like it had big cracks throughout, but initially thought it was just puddled water outlines since we'd had a good rain event overnight. After vehicle dried later that day I still saw the lines and when I investigated I could feel the cracks/crevices in the outer glass but it had not cracked on the inner layer of glass. I am not certain if that cracking happened overnight in the rain and/or night cold temp fluctuations in WI, or whether it had started smaller earlier in the week and hadn't immediately noticed it. I am not aware of any stones or hail hitting it that could have pinpointed the cause & and the repair technicians did not find any indication of an impact point which could have been the starting point. I have been limiting my driving until I get it fixed to ensure it doesn't either crack all the way thru and let moisture inside and cause interier damage or completely break apart and fly off into roadway while I'm driving
Mfg Campaign: 11581918
Recall Date: Apr 9, 2024
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