Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into cylinder number 2. Engine runs really rough and we cannot drive it until we get the engine replaced. A KNOWN issue that ford isn't covering even though they released a TSB stating it is a manufacturer defect because they made the cylinder walls too thin between cylindersnumber 2 and 3. Myself and who knows how many others are out $5000 to $9000 for repairs on vehicles we still owe a lot of money on. Some of these failures have lead to engine fires. Now I have a $40k car in my garage I can't drive for fear of fire and have to spend a fortune to fix. Please make ford own up to this and fix our vehicles!
Corrective Action:
Coolant intrusion into cylinder number 2. Engine runs really rough and we cannot drive it until we get the engine replaced. A KNOWN issue that ford isn't covering even though they released a TSB stating it is a manufacturer defect because they made the cylinder walls too thin between cylindersnumber 2 and 3. Myself and who knows how many others are out $5000 to $9000 for repairs on vehicles we still owe a lot of money on. Some of these failures have lead to engine fires. Now I have a $40k car in my garage I can't drive for fear of fire and have to spend a fortune to fix. Please make ford own up to this and fix our vehicles!
Additional Notes:
Coolant intrusion into cylinder number 2. Engine runs really rough and we cannot drive it until we get the engine replaced. A KNOWN issue that ford isn't covering even though they released a TSB stating it is a manufacturer defect because they made the cylinder walls too thin between cylindersnumber 2 and 3. Myself and who knows how many others are out $5000 to $9000 for repairs on vehicles we still owe a lot of money on. Some of these failures have lead to engine fires. Now I have a $40k car in my garage I can't drive for fear of fire and have to spend a fortune to fix. Please make ford own up to this and fix our vehicles!
Mfg Campaign: 11595988
Recall Date: Jun 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Recently, I purchased a 2018 Ford Edge from an outside dealership. I have been dealing with a misfire since November of 2023. A few days after I got the car the engine light came on, the dealership I bought it from supposedly "fixed" the car three times. First time was a bad coil in cylinder 1 thought it was fixed a few days later engine light comes back on I go to O'reilly's to get a free diagnostic check and it says misfire cylinder 1 so i take it back to them they say someone over lubed some parts putting it back in, they fix it. Now after this second time around is when I start noticing my coolent is disappearing and then a few days go by engine light comes back on and now im starting to feel thw miafire slightly so i let them know thinking it could be why im having a misfire. so i take it back in this time it was a clogged full injector in cylinder 1 and then they also check my coolent but i got charged for that "seperate" diagnosis they couldnt find anything leaking or any back head gasket so thought it was all good to go then a week goes by and the engine light comes back on now this time i tell them and thwy have me take it do a different shop for a second opinion, and they found coolent leaking into my cylinder 1. I called Ford to let them know because I am aware that this particular 2.0L ecoboost engine is under recall in a lot of cars and when i looked it up it said that 2015-2018 forde ege models qualifyfor this 2020 ford ecoboist engine recall but the ford service lady said they will not help me because my specific VIN number is not included in the recall, but for my safety and the fact that the engine was under recall I beleave they should fix my car.
Corrective Action:
Recently, I purchased a 2018 Ford Edge from an outside dealership. I have been dealing with a misfire since November of 2023. A few days after I got the car the engine light came on, the dealership I bought it from supposedly "fixed" the car three times. First time was a bad coil in cylinder 1 thought it was fixed a few days later engine light comes back on I go to O'reilly's to get a free diagnostic check and it says misfire cylinder 1 so i take it back to them they say someone over lubed some parts putting it back in, they fix it. Now after this second time around is when I start noticing my coolent is disappearing and then a few days go by engine light comes back on and now im starting to feel thw miafire slightly so i let them know thinking it could be why im having a misfire. so i take it back in this time it was a clogged full injector in cylinder 1 and then they also check my coolent but i got charged for that "seperate" diagnosis they couldnt find anything leaking or any back head gasket so thought it was all good to go then a week goes by and the engine light comes back on now this time i tell them and thwy have me take it do a different shop for a second opinion, and they found coolent leaking into my cylinder 1. I called Ford to let them know because I am aware that this particular 2.0L ecoboost engine is under recall in a lot of cars and when i looked it up it said that 2015-2018 forde ege models qualifyfor this 2020 ford ecoboist engine recall but the ford service lady said they will not help me because my specific VIN number is not included in the recall, but for my safety and the fact that the engine was under recall I beleave they should fix my car.
Additional Notes:
Recently, I purchased a 2018 Ford Edge from an outside dealership. I have been dealing with a misfire since November of 2023. A few days after I got the car the engine light came on, the dealership I bought it from supposedly "fixed" the car three times. First time was a bad coil in cylinder 1 thought it was fixed a few days later engine light comes back on I go to O'reilly's to get a free diagnostic check and it says misfire cylinder 1 so i take it back to them they say someone over lubed some parts putting it back in, they fix it. Now after this second time around is when I start noticing my coolent is disappearing and then a few days go by engine light comes back on and now im starting to feel thw miafire slightly so i let them know thinking it could be why im having a misfire. so i take it back in this time it was a clogged full injector in cylinder 1 and then they also check my coolent but i got charged for that "seperate" diagnosis they couldnt find anything leaking or any back head gasket so thought it was all good to go then a week goes by and the engine light comes back on now this time i tell them and thwy have me take it do a different shop for a second opinion, and they found coolent leaking into my cylinder 1. I called Ford to let them know because I am aware that this particular 2.0L ecoboost engine is under recall in a lot of cars and when i looked it up it said that 2015-2018 forde ege models qualifyfor this 2020 ford ecoboist engine recall but the ford service lady said they will not help me because my specific VIN number is not included in the recall, but for my safety and the fact that the engine was under recall I beleave they should fix my car.
Mfg Campaign: 11595872
Recall Date: Jun 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking possibly into the cylinder 1 causing the engine to violently rough idle while in drive m
Corrective Action:
Coolant leaking possibly into the cylinder 1 causing the engine to violently rough idle while in drive m
Additional Notes:
Coolant leaking possibly into the cylinder 1 causing the engine to violently rough idle while in drive m
Mfg Campaign: 11595899
Recall Date: Jun 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light came on and I got my car scanned & it said it was my ignition coils & my spark plugs which I got fixed check engine came on again and it looks like my coolant was low so I filled it up & it came on again now I have smoke coming out the back of my car so it seems to be leaking. I’ve read online about the coolant issues. My car only has 60,000 miles.
Corrective Action:
My check engine light came on and I got my car scanned & it said it was my ignition coils & my spark plugs which I got fixed check engine came on again and it looks like my coolant was low so I filled it up & it came on again now I have smoke coming out the back of my car so it seems to be leaking. I’ve read online about the coolant issues. My car only has 60,000 miles.
Additional Notes:
My check engine light came on and I got my car scanned & it said it was my ignition coils & my spark plugs which I got fixed check engine came on again and it looks like my coolant was low so I filled it up & it came on again now I have smoke coming out the back of my car so it seems to be leaking. I’ve read online about the coolant issues. My car only has 60,000 miles.
Mfg Campaign: 11595934
Recall Date: Jun 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on and took to dealership. Diagnostic revealed that coolant was leaking onto the engine. Car is 6 years old and was told this was a known problem with Ford, who have since corrected it but is not offering anything for known problem in engine in older models.
Corrective Action:
Check engine light came on and took to dealership. Diagnostic revealed that coolant was leaking onto the engine. Car is 6 years old and was told this was a known problem with Ford, who have since corrected it but is not offering anything for known problem in engine in older models.
Additional Notes:
Check engine light came on and took to dealership. Diagnostic revealed that coolant was leaking onto the engine. Car is 6 years old and was told this was a known problem with Ford, who have since corrected it but is not offering anything for known problem in engine in older models.
Mfg Campaign: 11595413
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while reversing out of the driveway at approximately 2 MPH, the steering wheel was very difficult to turn to the left or the right. The contact stated that the "Steering Fault - Service Required" and the "Service Advancetrac" warning lights were illuminated. The contact turned off and restarted the vehicle however, the power steering functionality was not regained. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was 56,272.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while reversing out of the driveway at approximately 2 MPH, the steering wheel was very difficult to turn to the left or the right. The contact stated that the "Steering Fault - Service Required" and the "Service Advancetrac" warning lights were illuminated. The contact turned off and restarted the vehicle however, the power steering functionality was not regained. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was 56,272.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while reversing out of the driveway at approximately 2 MPH, the steering wheel was very difficult to turn to the left or the right. The contact stated that the "Steering Fault - Service Required" and the "Service Advancetrac" warning lights were illuminated. The contact turned off and restarted the vehicle however, the power steering functionality was not regained. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was 56,272.
Mfg Campaign: 11595546
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was not repaired. The contact stated that the failure was a known issue. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was 109,335.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was not repaired. The contact stated that the failure was a known issue. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was 109,335.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was not repaired. The contact stated that the failure was a known issue. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was 109,335.
Mfg Campaign: 11594848
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with engine long block failure. The vehicle was not repaired. The contact was relating the failure to Technical Service Bulletin: 22-2229. The manufacturer was made aware of the failure and confirmed there was an unknown Customer Satisfaction Program Number; however, the VIN was not included. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 47,500.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with engine long block failure. The vehicle was not repaired. The contact was relating the failure to Technical Service Bulletin: 22-2229. The manufacturer was made aware of the failure and confirmed there was an unknown Customer Satisfaction Program Number; however, the VIN was not included. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 47,500.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with engine long block failure. The vehicle was not repaired. The contact was relating the failure to Technical Service Bulletin: 22-2229. The manufacturer was made aware of the failure and confirmed there was an unknown Customer Satisfaction Program Number; however, the VIN was not included. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 47,500.
Mfg Campaign: 11594919
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated. The contact arrived at his destination and checked the engine and noticed that the coolant level was low. The contact refilled the coolant reservoir and upon starting the vehicle noticed white smoke coming from the exhaust pipe. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle had a misfire and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred, and the check engine warning light illuminated, and a large amount of white smoke was coming from the exhaust pipes when the vehicle was started. The contact researched online and related the failure to coolant intrusion into the cylinder block. The contact had not taken the vehicle to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated. The contact arrived at his destination and checked the engine and noticed that the coolant level was low. The contact refilled the coolant reservoir and upon starting the vehicle noticed white smoke coming from the exhaust pipe. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle had a misfire and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred, and the check engine warning light illuminated, and a large amount of white smoke was coming from the exhaust pipes when the vehicle was started. The contact researched online and related the failure to coolant intrusion into the cylinder block. The contact had not taken the vehicle to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated. The contact arrived at his destination and checked the engine and noticed that the coolant level was low. The contact refilled the coolant reservoir and upon starting the vehicle noticed white smoke coming from the exhaust pipe. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle had a misfire and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred, and the check engine warning light illuminated, and a large amount of white smoke was coming from the exhaust pipes when the vehicle was started. The contact researched online and related the failure to coolant intrusion into the cylinder block. The contact had not taken the vehicle to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.
Mfg Campaign: 11594348
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated. The contact arrived at his destination and checked the engine and noticed that the coolant level was low. The contact refilled the coolant reservoir and upon starting the vehicle noticed white smoke coming from the exhaust pipe. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle had a misfire and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred, and the check engine warning light illuminated, and a large amount of white smoke was coming from the exhaust pipes when the vehicle was started. The contact researched online and related the failure to coolant intrusion into the cylinder block. The contact had not taken the vehicle to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated. The contact arrived at his destination and checked the engine and noticed that the coolant level was low. The contact refilled the coolant reservoir and upon starting the vehicle noticed white smoke coming from the exhaust pipe. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle had a misfire and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred, and the check engine warning light illuminated, and a large amount of white smoke was coming from the exhaust pipes when the vehicle was started. The contact researched online and related the failure to coolant intrusion into the cylinder block. The contact had not taken the vehicle to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated. The contact arrived at his destination and checked the engine and noticed that the coolant level was low. The contact refilled the coolant reservoir and upon starting the vehicle noticed white smoke coming from the exhaust pipe. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle had a misfire and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred, and the check engine warning light illuminated, and a large amount of white smoke was coming from the exhaust pipes when the vehicle was started. The contact researched online and related the failure to coolant intrusion into the cylinder block. The contact had not taken the vehicle to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.
Mfg Campaign: 11594348
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is being used up but not leaking anywhere on the ground. It is mis-firing. It has run out of coolant - with NO leak found anywhere. Check engine light comes on and goes off. Looks like the Ford Fusion Recall Issue but there is no recall on my VIN. I cannot afford to repair this defect. Can you do anything to assist my 2018 Ford Edge with its internal coolant leak?
Corrective Action:
Coolant is being used up but not leaking anywhere on the ground. It is mis-firing. It has run out of coolant - with NO leak found anywhere. Check engine light comes on and goes off. Looks like the Ford Fusion Recall Issue but there is no recall on my VIN. I cannot afford to repair this defect. Can you do anything to assist my 2018 Ford Edge with its internal coolant leak?
Additional Notes:
Coolant is being used up but not leaking anywhere on the ground. It is mis-firing. It has run out of coolant - with NO leak found anywhere. Check engine light comes on and goes off. Looks like the Ford Fusion Recall Issue but there is no recall on my VIN. I cannot afford to repair this defect. Can you do anything to assist my 2018 Ford Edge with its internal coolant leak?
Mfg Campaign: 11594445
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that after a visual inspection of the engine compartment, she observed that the coolant reservoir was abnormally low. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring that the engine be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that after a visual inspection of the engine compartment, she observed that the coolant reservoir was abnormally low. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring that the engine be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that after a visual inspection of the engine compartment, she observed that the coolant reservoir was abnormally low. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring that the engine be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.
Mfg Campaign: 11594467
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission went to nurteal because it went out at 139k tow to repair shop who stated this the same transmission as escape called ford cs was told there a customer extended warranty placed on my transmission but covered it to 120k I was never notified of this ford said tuff but if it’s the same transmission as escaped they should warranty it
Corrective Action:
Transmission went to nurteal because it went out at 139k tow to repair shop who stated this the same transmission as escape called ford cs was told there a customer extended warranty placed on my transmission but covered it to 120k I was never notified of this ford said tuff but if it’s the same transmission as escaped they should warranty it
Additional Notes:
Transmission went to nurteal because it went out at 139k tow to repair shop who stated this the same transmission as escape called ford cs was told there a customer extended warranty placed on my transmission but covered it to 120k I was never notified of this ford said tuff but if it’s the same transmission as escaped they should warranty it
Mfg Campaign: 11594480
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2018 Ford Edge SEL with 36,460 miles on it. Problem began a few months ago on startup, engine would shudder for a few seconds then clear up, no check engine light came on. A few weeks later I experienced the same issue but the engine light came on! The repair shop changed the ignition coil, the spark plugs and the #2 cylinder injector! Vehicle ran well for a few weeks. While driving on [XXX] in Virginia the engine misfired and the check engine light came on, I found a Ford Dealership nearby and had them do a diagnostic check on the engine! I was informed by the service manager that the problem was “coolant intrusion” in the #2 cylinder! He provided me with the technical service bulletin #22-2229 which clearly states that to correct the problem “the long block engine assembly” must be replaced! Price quoted for this repair was $7,000 plus labor! My local dealership filed a claim with Ford, waiting to hear back from them, not holding my breath! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a 2018 Ford Edge SEL with 36,460 miles on it. Problem began a few months ago on startup, engine would shudder for a few seconds then clear up, no check engine light came on. A few weeks later I experienced the same issue but the engine light came on! The repair shop changed the ignition coil, the spark plugs and the #2 cylinder injector! Vehicle ran well for a few weeks. While driving on [XXX] in Virginia the engine misfired and the check engine light came on, I found a Ford Dealership nearby and had them do a diagnostic check on the engine! I was informed by the service manager that the problem was “coolant intrusion” in the #2 cylinder! He provided me with the technical service bulletin #22-2229 which clearly states that to correct the problem “the long block engine assembly” must be replaced! Price quoted for this repair was $7,000 plus labor! My local dealership filed a claim with Ford, waiting to hear back from them, not holding my breath! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a 2018 Ford Edge SEL with 36,460 miles on it. Problem began a few months ago on startup, engine would shudder for a few seconds then clear up, no check engine light came on. A few weeks later I experienced the same issue but the engine light came on! The repair shop changed the ignition coil, the spark plugs and the #2 cylinder injector! Vehicle ran well for a few weeks. While driving on [XXX] in Virginia the engine misfired and the check engine light came on, I found a Ford Dealership nearby and had them do a diagnostic check on the engine! I was informed by the service manager that the problem was “coolant intrusion” in the #2 cylinder! He provided me with the technical service bulletin #22-2229 which clearly states that to correct the problem “the long block engine assembly” must be replaced! Price quoted for this repair was $7,000 plus labor! My local dealership filed a claim with Ford, waiting to hear back from them, not holding my breath! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11594142
Recall Date: Jun 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #2. The mechanic replaced the ignition coils and all four spark plugs. Additionally, the mechanic noticed that the coolant level was low and added coolant to the vehicle. The contact stated that three days later, the check engine warning light illuminated and there was no coolant in the coolant reservoir. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine. The dealer related the failure to TSB Number: 19-2346 and determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #2. The mechanic replaced the ignition coils and all four spark plugs. Additionally, the mechanic noticed that the coolant level was low and added coolant to the vehicle. The contact stated that three days later, the check engine warning light illuminated and there was no coolant in the coolant reservoir. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine. The dealer related the failure to TSB Number: 19-2346 and determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #2. The mechanic replaced the ignition coils and all four spark plugs. Additionally, the mechanic noticed that the coolant level was low and added coolant to the vehicle. The contact stated that three days later, the check engine warning light illuminated and there was no coolant in the coolant reservoir. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine. The dealer related the failure to TSB Number: 19-2346 and determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.
Mfg Campaign: 11594183
Recall Date: Jun 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the message “Engine Coolant Over Temperature” was displayed and the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and confirmed with engine coolant over temperature failure. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall related to the failure. The failure mileage was 73,487.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the message “Engine Coolant Over Temperature” was displayed and the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and confirmed with engine coolant over temperature failure. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall related to the failure. The failure mileage was 73,487.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the message “Engine Coolant Over Temperature” was displayed and the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and confirmed with engine coolant over temperature failure. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall related to the failure. The failure mileage was 73,487.
Mfg Campaign: 11594216
Recall Date: Jun 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking into cylinder 1 causing the engine to fail and needing to be replaced
Corrective Action:
Coolant is leaking into cylinder 1 causing the engine to fail and needing to be replaced
Additional Notes:
Coolant is leaking into cylinder 1 causing the engine to fail and needing to be replaced
Mfg Campaign: 11594004
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine light came on. Running rough. Low engine coolant. Dealer said code was a misfire in Cylinder #2 and coolant was leaking into cylinder #2. Said engine needs to be replaced for $8300.
Corrective Action:
Engine light came on. Running rough. Low engine coolant. Dealer said code was a misfire in Cylinder #2 and coolant was leaking into cylinder #2. Said engine needs to be replaced for $8300.
Additional Notes:
Engine light came on. Running rough. Low engine coolant. Dealer said code was a misfire in Cylinder #2 and coolant was leaking into cylinder #2. Said engine needs to be replaced for $8300.
Mfg Campaign: 11594009
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I own a 2018 Ford Edge Titanium with a 4 cylinder 2.0 Liter engine. After experiencing check engine light my local dealer stated I need a new engine because of a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure. The car does not run now and is parked. I HAVE READ SAFETY ISSUE REPORTS FROM MANY OTHER PEOPLE WITH THIS PROBLEM THAT HAS LEAD TO THE ENGINE MISFIRING BADLY CAUSING LOSS OF POWER AND CONTROL OF THE VEHICLE AND ALSO SOME CASES OF VEHICLE CATCHING FIRE.
Corrective Action:
I own a 2018 Ford Edge Titanium with a 4 cylinder 2.0 Liter engine. After experiencing check engine light my local dealer stated I need a new engine because of a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure. The car does not run now and is parked. I HAVE READ SAFETY ISSUE REPORTS FROM MANY OTHER PEOPLE WITH THIS PROBLEM THAT HAS LEAD TO THE ENGINE MISFIRING BADLY CAUSING LOSS OF POWER AND CONTROL OF THE VEHICLE AND ALSO SOME CASES OF VEHICLE CATCHING FIRE.
Additional Notes:
I own a 2018 Ford Edge Titanium with a 4 cylinder 2.0 Liter engine. After experiencing check engine light my local dealer stated I need a new engine because of a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure. The car does not run now and is parked. I HAVE READ SAFETY ISSUE REPORTS FROM MANY OTHER PEOPLE WITH THIS PROBLEM THAT HAS LEAD TO THE ENGINE MISFIRING BADLY CAUSING LOSS OF POWER AND CONTROL OF THE VEHICLE AND ALSO SOME CASES OF VEHICLE CATCHING FIRE.
Mfg Campaign: 11594074
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the vehicle failed to start. The contact stated that the pressure cap of the coolant reservoir was removed, and the vehicle restarted. The check engine warning light illuminated. Additionally, the contact stated that the engine was idling rough. The vehicle was taken to a dealer where it was diagnosed that the long block engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the vehicle failed to start. The contact stated that the pressure cap of the coolant reservoir was removed, and the vehicle restarted. The check engine warning light illuminated. Additionally, the contact stated that the engine was idling rough. The vehicle was taken to a dealer where it was diagnosed that the long block engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the vehicle failed to start. The contact stated that the pressure cap of the coolant reservoir was removed, and the vehicle restarted. The check engine warning light illuminated. Additionally, the contact stated that the engine was idling rough. The vehicle was taken to a dealer where it was diagnosed that the long block engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.
Mfg Campaign: 11593022
Recall Date: Jun 7, 2024
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury