Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 Ford Edge Titanium--Engine Light (CEL)light up, took to mechanic--Ignition coil Cylind 01 replaced and spark plug--Continue to come on--Firestone complete Auto Care 08/11/2023, they keep resetting. Now 2024 Again same issue, taking car to Ford dealer 08/30/2024--This is a know issue with the Ecoboost 2.0 engine. I almost was killed when car was almost stalling out and engine jumping and vehicle was thrashing in traffic on 08/23/2024. I have a Fidelity Warranty -Medallion Care Protection purchased when bought this car, it's good for another year. My car needs a new engine from Ford, Vin number not on recall list, but this a know problem with Ford Edges from 2015-2019, then Ford changed design. Need help getting a new engine...
Corrective Action:
2018 Ford Edge Titanium--Engine Light (CEL)light up, took to mechanic--Ignition coil Cylind 01 replaced and spark plug--Continue to come on--Firestone complete Auto Care 08/11/2023, they keep resetting. Now 2024 Again same issue, taking car to Ford dealer 08/30/2024--This is a know issue with the Ecoboost 2.0 engine. I almost was killed when car was almost stalling out and engine jumping and vehicle was thrashing in traffic on 08/23/2024. I have a Fidelity Warranty -Medallion Care Protection purchased when bought this car, it's good for another year. My car needs a new engine from Ford, Vin number not on recall list, but this a know problem with Ford Edges from 2015-2019, then Ford changed design. Need help getting a new engine...
Additional Notes:
2018 Ford Edge Titanium--Engine Light (CEL)light up, took to mechanic--Ignition coil Cylind 01 replaced and spark plug--Continue to come on--Firestone complete Auto Care 08/11/2023, they keep resetting. Now 2024 Again same issue, taking car to Ford dealer 08/30/2024--This is a know issue with the Ecoboost 2.0 engine. I almost was killed when car was almost stalling out and engine jumping and vehicle was thrashing in traffic on 08/23/2024. I have a Fidelity Warranty -Medallion Care Protection purchased when bought this car, it's good for another year. My car needs a new engine from Ford, Vin number not on recall list, but this a know problem with Ford Edges from 2015-2019, then Ford changed design. Need help getting a new engine...
Mfg Campaign: 11610900
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Defective Engine: Liquid leaking on to engine block causing engine to misfire. This is a known issue with ford for the 2018 ford edge.
Corrective Action:
Defective Engine: Liquid leaking on to engine block causing engine to misfire. This is a known issue with ford for the 2018 ford edge.
Additional Notes:
Defective Engine: Liquid leaking on to engine block causing engine to misfire. This is a known issue with ford for the 2018 ford edge.
Mfg Campaign: 11610933
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Unknown. Seems like coolant is making it's way into the cylinders and disrupting combustion. A lot of sweet-smelling white smoke from exhaust when first starting. Engine code pointing to cylinder 1 misfire even though plugs and coils have been replaced. Shakes a bit when starting and overall lower performance.
Corrective Action:
Unknown. Seems like coolant is making it's way into the cylinders and disrupting combustion. A lot of sweet-smelling white smoke from exhaust when first starting. Engine code pointing to cylinder 1 misfire even though plugs and coils have been replaced. Shakes a bit when starting and overall lower performance.
Additional Notes:
Unknown. Seems like coolant is making it's way into the cylinders and disrupting combustion. A lot of sweet-smelling white smoke from exhaust when first starting. Engine code pointing to cylinder 1 misfire even though plugs and coils have been replaced. Shakes a bit when starting and overall lower performance.
Mfg Campaign: 11610668
Recall Date: Aug 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated and was running rough. The contact stated that the infotainment system was inoperable. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 31,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated and was running rough. The contact stated that the infotainment system was inoperable. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 31,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated and was running rough. The contact stated that the infotainment system was inoperable. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 31,000.
Mfg Campaign: 11610415
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was later taken to the local dealer who diagnosed a misfire in cylinder #3 caused by coolant intrusion into the engine. The contact was advised that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 55,700.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was later taken to the local dealer who diagnosed a misfire in cylinder #3 caused by coolant intrusion into the engine. The contact was advised that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 55,700.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was later taken to the local dealer who diagnosed a misfire in cylinder #3 caused by coolant intrusion into the engine. The contact was advised that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 55,700.
Mfg Campaign: 11610418
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle experienced what many of the Ford vehicles have had occur in this year range regarding the EcoBoost engine. My 2018 Ford Edge, maintained by the dealership since purchase, equipped with the EcoBoost 2.0 engine had coolant leak into the number one cylinder. Once this happens, there is no repair besides to replace the engine. Ford knows there an issue, even the service person told me this happens a lot with this model, but there is no recall at this time. They want $7,800 to change the engine block. Ford changed the design by scoring channels between the cylinders in an ill conceived attempt to increase cooling. This bad design allows coolant to degrade head gasket leading to coolant intrusion into cylinders. Inevitably, this leads to engine failure. Apparently, Ford redesigned the Ecoboost 2.0 engine around 2020 to eliminate this issue. Ford has not recalled these engines and apparently refuses to fix the issue if the vehicle is out of warranty. The Ecoboost 2.0 engines with this bad design WILL EVENTUALLY FAIL. This issue is the direct result of Ford’s bad design making these engines unmerchantable. I know this has been reported many times to the NFTSA and should be a major recall for this engine.
Corrective Action:
My vehicle experienced what many of the Ford vehicles have had occur in this year range regarding the EcoBoost engine. My 2018 Ford Edge, maintained by the dealership since purchase, equipped with the EcoBoost 2.0 engine had coolant leak into the number one cylinder. Once this happens, there is no repair besides to replace the engine. Ford knows there an issue, even the service person told me this happens a lot with this model, but there is no recall at this time. They want $7,800 to change the engine block. Ford changed the design by scoring channels between the cylinders in an ill conceived attempt to increase cooling. This bad design allows coolant to degrade head gasket leading to coolant intrusion into cylinders. Inevitably, this leads to engine failure. Apparently, Ford redesigned the Ecoboost 2.0 engine around 2020 to eliminate this issue. Ford has not recalled these engines and apparently refuses to fix the issue if the vehicle is out of warranty. The Ecoboost 2.0 engines with this bad design WILL EVENTUALLY FAIL. This issue is the direct result of Ford’s bad design making these engines unmerchantable. I know this has been reported many times to the NFTSA and should be a major recall for this engine.
Additional Notes:
My vehicle experienced what many of the Ford vehicles have had occur in this year range regarding the EcoBoost engine. My 2018 Ford Edge, maintained by the dealership since purchase, equipped with the EcoBoost 2.0 engine had coolant leak into the number one cylinder. Once this happens, there is no repair besides to replace the engine. Ford knows there an issue, even the service person told me this happens a lot with this model, but there is no recall at this time. They want $7,800 to change the engine block. Ford changed the design by scoring channels between the cylinders in an ill conceived attempt to increase cooling. This bad design allows coolant to degrade head gasket leading to coolant intrusion into cylinders. Inevitably, this leads to engine failure. Apparently, Ford redesigned the Ecoboost 2.0 engine around 2020 to eliminate this issue. Ford has not recalled these engines and apparently refuses to fix the issue if the vehicle is out of warranty. The Ecoboost 2.0 engines with this bad design WILL EVENTUALLY FAIL. This issue is the direct result of Ford’s bad design making these engines unmerchantable. I know this has been reported many times to the NFTSA and should be a major recall for this engine.
Mfg Campaign: 11610449
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
NHTSA needs to recall the engines on these vehicle check engine light came on had checked was told spark plug #4 misfire vehicle is overheating and taking all coolant, white smoke coming out the exhuast, when I brake my emergency brakes are being applied??? I see that there are other people who are having same issues NHTSA and FORD need to RECALL THE ENGINES!! Vehicle has 90,0000 miles on it and failed wont turn over replace the engines on these vehicles you guys are so wrong for not considering this a recall after reading other peoples concerns my 2018 ford edge is doing the same thing and still owe on this piece of crap!!!!
Corrective Action:
NHTSA needs to recall the engines on these vehicle check engine light came on had checked was told spark plug #4 misfire vehicle is overheating and taking all coolant, white smoke coming out the exhuast, when I brake my emergency brakes are being applied??? I see that there are other people who are having same issues NHTSA and FORD need to RECALL THE ENGINES!! Vehicle has 90,0000 miles on it and failed wont turn over replace the engines on these vehicles you guys are so wrong for not considering this a recall after reading other peoples concerns my 2018 ford edge is doing the same thing and still owe on this piece of crap!!!!
Additional Notes:
NHTSA needs to recall the engines on these vehicle check engine light came on had checked was told spark plug #4 misfire vehicle is overheating and taking all coolant, white smoke coming out the exhuast, when I brake my emergency brakes are being applied??? I see that there are other people who are having same issues NHTSA and FORD need to RECALL THE ENGINES!! Vehicle has 90,0000 miles on it and failed wont turn over replace the engines on these vehicles you guys are so wrong for not considering this a recall after reading other peoples concerns my 2018 ford edge is doing the same thing and still owe on this piece of crap!!!!
Mfg Campaign: 11610321
Recall Date: Aug 22, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
NHTSA needs to recall the engines on these vehicle check engine light came on had checked was told spark plug #4 misfire vehicle is overheating and taking all coolant, white smoke coming out the exhuast, when I brake my emergency brakes are being applied??? I see that there are other people who are having same issues NHTSA and FORD need to RECALL THE ENGINES!! Vehicle has 90,0000 miles on it and failed wont turn over replace the engines on these vehicles you guys are so wrong for not considering this a recall after reading other peoples concerns my 2018 ford edge is doing the same thing and still owe on this piece of crap!!!!
Corrective Action:
NHTSA needs to recall the engines on these vehicle check engine light came on had checked was told spark plug #4 misfire vehicle is overheating and taking all coolant, white smoke coming out the exhuast, when I brake my emergency brakes are being applied??? I see that there are other people who are having same issues NHTSA and FORD need to RECALL THE ENGINES!! Vehicle has 90,0000 miles on it and failed wont turn over replace the engines on these vehicles you guys are so wrong for not considering this a recall after reading other peoples concerns my 2018 ford edge is doing the same thing and still owe on this piece of crap!!!!
Additional Notes:
NHTSA needs to recall the engines on these vehicle check engine light came on had checked was told spark plug #4 misfire vehicle is overheating and taking all coolant, white smoke coming out the exhuast, when I brake my emergency brakes are being applied??? I see that there are other people who are having same issues NHTSA and FORD need to RECALL THE ENGINES!! Vehicle has 90,0000 miles on it and failed wont turn over replace the engines on these vehicles you guys are so wrong for not considering this a recall after reading other peoples concerns my 2018 ford edge is doing the same thing and still owe on this piece of crap!!!!
Mfg Campaign: 11610321
Recall Date: Aug 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light came on, by the time they could get the car into the shop it would overheat and stall. It was found that the engine is leaking coolant into the wrong parts causing a misfire, the car is now non operable. It is well documented in TSB 19-2346, confirmed by dealership the engine needs to be replaced. My safety has been in great risk as it could have stalled at any time in any location while I was traveling with my kids. Ford is negligent in fixing a KNOWN issue
Corrective Action:
My check engine light came on, by the time they could get the car into the shop it would overheat and stall. It was found that the engine is leaking coolant into the wrong parts causing a misfire, the car is now non operable. It is well documented in TSB 19-2346, confirmed by dealership the engine needs to be replaced. My safety has been in great risk as it could have stalled at any time in any location while I was traveling with my kids. Ford is negligent in fixing a KNOWN issue
Additional Notes:
My check engine light came on, by the time they could get the car into the shop it would overheat and stall. It was found that the engine is leaking coolant into the wrong parts causing a misfire, the car is now non operable. It is well documented in TSB 19-2346, confirmed by dealership the engine needs to be replaced. My safety has been in great risk as it could have stalled at any time in any location while I was traveling with my kids. Ford is negligent in fixing a KNOWN issue
Mfg Campaign: 11609800
Recall Date: Aug 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light appeared and the car ran rough. I took the car to an automotive repair shop. Spark plugs are misfiring into the cylinder causing coolant to leak into the engine. Then causing the engine block to crack. 2018 ford edge with only 38000 miles. The engine could start on fire and cause catastrophic failure. The car is not drivable and the mechanic cannot repair it without changing the whole engine out.
Corrective Action:
Check engine light appeared and the car ran rough. I took the car to an automotive repair shop. Spark plugs are misfiring into the cylinder causing coolant to leak into the engine. Then causing the engine block to crack. 2018 ford edge with only 38000 miles. The engine could start on fire and cause catastrophic failure. The car is not drivable and the mechanic cannot repair it without changing the whole engine out.
Additional Notes:
Check engine light appeared and the car ran rough. I took the car to an automotive repair shop. Spark plugs are misfiring into the cylinder causing coolant to leak into the engine. Then causing the engine block to crack. 2018 ford edge with only 38000 miles. The engine could start on fire and cause catastrophic failure. The car is not drivable and the mechanic cannot repair it without changing the whole engine out.
Mfg Campaign: 11609264
Recall Date: Aug 18, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The brake light in the rear spoiler stopped functioning.
Corrective Action:
The brake light in the rear spoiler stopped functioning.
Additional Notes:
The brake light in the rear spoiler stopped functioning.
Mfg Campaign: 11609118
Recall Date: Aug 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission was slipping with the check engine warning light illuminated. The contact stated there was white smoke coming from the exhaust pipe. The contact who is an independent mechanic, diagnosed the vehicle with coolant intrusion into the cylinder and retrieved DTC code: P0301 (Engine Misfire). The contact stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 69,500.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission was slipping with the check engine warning light illuminated. The contact stated there was white smoke coming from the exhaust pipe. The contact who is an independent mechanic, diagnosed the vehicle with coolant intrusion into the cylinder and retrieved DTC code: P0301 (Engine Misfire). The contact stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 69,500.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission was slipping with the check engine warning light illuminated. The contact stated there was white smoke coming from the exhaust pipe. The contact who is an independent mechanic, diagnosed the vehicle with coolant intrusion into the cylinder and retrieved DTC code: P0301 (Engine Misfire). The contact stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 69,500.
Mfg Campaign: 11608959
Recall Date: Aug 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed as coolant intrusion leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,256.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed as coolant intrusion leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,256.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed as coolant intrusion leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,256.
Mfg Campaign: 11609047
Recall Date: Aug 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Owner of a 2018 Ford Edge SEL 2.0 L Eco Boost, approx. 40,000 miles. Started experiencing a dip in RMP’s while idling. Check engine light came on. Vehicle was registering a “misfire”. Uncertain if it was spark plugs, coil pack and/or head gasket the computer was reset and vehicle was given back. Engine light appears AGAIN. This time, local repair shop opened the cylinders and discovered a small amount of coolant and/or oil. Cylinders were cleaned and vehicle was given back. AGAIN, engine light appeared 3rd time and made an appointment with Scarsdale Ford Service. At FORD Service, spoke to “Ralph.” Initially, was informed it might just need sparks plugs. (KNOWING THERE’s A FLAWED ENGINE DESIGN THAT ALLOWS COOLANT TO ENTER THE ENGINE BLOCK ERODING EVERYTHING. So much so, that FORD has issued a “technical service bulletin” BUT refuses to recall the engine). Later, was told the engine needs to be replaced and it would cost $10k for repair. Spoke to Ford Customer Service who only filed a “request” for “up to $5k in repairs” which is not guaranteed. Awaiting judgement from that. AND they placed a request for “buy back” from all the forms which I am reading. I can only expect to be offered up to $3k. This is unacceptable. No one buys a car and expects it to last less than 50k miles. Also, knowing the ongoing issues with specifically the 2018 2.0 L Eco Boost, why wasn’t i informed of this sooner? Why was I not given options? Instead, it’s too late now. My engine is dead and sitting at Ford Service and no one at FORD seems to be helping. I can offer documentation of all of this and available by phone or email for any follow up questions.
Corrective Action:
Owner of a 2018 Ford Edge SEL 2.0 L Eco Boost, approx. 40,000 miles. Started experiencing a dip in RMP’s while idling. Check engine light came on. Vehicle was registering a “misfire”. Uncertain if it was spark plugs, coil pack and/or head gasket the computer was reset and vehicle was given back. Engine light appears AGAIN. This time, local repair shop opened the cylinders and discovered a small amount of coolant and/or oil. Cylinders were cleaned and vehicle was given back. AGAIN, engine light appeared 3rd time and made an appointment with Scarsdale Ford Service. At FORD Service, spoke to “Ralph.” Initially, was informed it might just need sparks plugs. (KNOWING THERE’s A FLAWED ENGINE DESIGN THAT ALLOWS COOLANT TO ENTER THE ENGINE BLOCK ERODING EVERYTHING. So much so, that FORD has issued a “technical service bulletin” BUT refuses to recall the engine). Later, was told the engine needs to be replaced and it would cost $10k for repair. Spoke to Ford Customer Service who only filed a “request” for “up to $5k in repairs” which is not guaranteed. Awaiting judgement from that. AND they placed a request for “buy back” from all the forms which I am reading. I can only expect to be offered up to $3k. This is unacceptable. No one buys a car and expects it to last less than 50k miles. Also, knowing the ongoing issues with specifically the 2018 2.0 L Eco Boost, why wasn’t i informed of this sooner? Why was I not given options? Instead, it’s too late now. My engine is dead and sitting at Ford Service and no one at FORD seems to be helping. I can offer documentation of all of this and available by phone or email for any follow up questions.
Additional Notes:
Owner of a 2018 Ford Edge SEL 2.0 L Eco Boost, approx. 40,000 miles. Started experiencing a dip in RMP’s while idling. Check engine light came on. Vehicle was registering a “misfire”. Uncertain if it was spark plugs, coil pack and/or head gasket the computer was reset and vehicle was given back. Engine light appears AGAIN. This time, local repair shop opened the cylinders and discovered a small amount of coolant and/or oil. Cylinders were cleaned and vehicle was given back. AGAIN, engine light appeared 3rd time and made an appointment with Scarsdale Ford Service. At FORD Service, spoke to “Ralph.” Initially, was informed it might just need sparks plugs. (KNOWING THERE’s A FLAWED ENGINE DESIGN THAT ALLOWS COOLANT TO ENTER THE ENGINE BLOCK ERODING EVERYTHING. So much so, that FORD has issued a “technical service bulletin” BUT refuses to recall the engine). Later, was told the engine needs to be replaced and it would cost $10k for repair. Spoke to Ford Customer Service who only filed a “request” for “up to $5k in repairs” which is not guaranteed. Awaiting judgement from that. AND they placed a request for “buy back” from all the forms which I am reading. I can only expect to be offered up to $3k. This is unacceptable. No one buys a car and expects it to last less than 50k miles. Also, knowing the ongoing issues with specifically the 2018 2.0 L Eco Boost, why wasn’t i informed of this sooner? Why was I not given options? Instead, it’s too late now. My engine is dead and sitting at Ford Service and no one at FORD seems to be helping. I can offer documentation of all of this and available by phone or email for any follow up questions.
Mfg Campaign: 11608662
Recall Date: Aug 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving the vehicle transmission shifts are radically intermittently on up shift when traveling highway speeds no problem when decreasing speed at highway speed and increasing speed sometimes the vehicle lurches or jumps then when coming to a stop when you're downshifting it seems to be third gear through first gear the transmission violently jerks as it's downshifting to the point where you can almost lose control. It seems a lot like a safety recall on the 2017 edge dealing with the torque converter
Corrective Action:
While driving the vehicle transmission shifts are radically intermittently on up shift when traveling highway speeds no problem when decreasing speed at highway speed and increasing speed sometimes the vehicle lurches or jumps then when coming to a stop when you're downshifting it seems to be third gear through first gear the transmission violently jerks as it's downshifting to the point where you can almost lose control. It seems a lot like a safety recall on the 2017 edge dealing with the torque converter
Additional Notes:
While driving the vehicle transmission shifts are radically intermittently on up shift when traveling highway speeds no problem when decreasing speed at highway speed and increasing speed sometimes the vehicle lurches or jumps then when coming to a stop when you're downshifting it seems to be third gear through first gear the transmission violently jerks as it's downshifting to the point where you can almost lose control. It seems a lot like a safety recall on the 2017 edge dealing with the torque converter
Mfg Campaign: 11608670
Recall Date: Aug 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the vehicle almost stalled. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed and retrieved DTC code: P0302 and linked the failure to NHTSA ID Number: 10169807 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle had been taken to the dealer and DTC codes: P0302 and P0316 were retrieved. The dealer stated that there was a miss on start-up and white exhaust smoke was coming from the vehicle. The dealer stated that the coolant level was low due to coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 73,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the vehicle almost stalled. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed and retrieved DTC code: P0302 and linked the failure to NHTSA ID Number: 10169807 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle had been taken to the dealer and DTC codes: P0302 and P0316 were retrieved. The dealer stated that there was a miss on start-up and white exhaust smoke was coming from the vehicle. The dealer stated that the coolant level was low due to coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 73,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the vehicle almost stalled. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed and retrieved DTC code: P0302 and linked the failure to NHTSA ID Number: 10169807 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle had been taken to the dealer and DTC codes: P0302 and P0316 were retrieved. The dealer stated that there was a miss on start-up and white exhaust smoke was coming from the vehicle. The dealer stated that the coolant level was low due to coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 73,000.
Mfg Campaign: 11608405
Recall Date: Aug 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the vehicle shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was a leak in the exhaust manifold gasket. The vehicle was then taken to the dealer, where it was determined that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the vehicle shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was a leak in the exhaust manifold gasket. The vehicle was then taken to the dealer, where it was determined that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the vehicle shuddered. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was a leak in the exhaust manifold gasket. The vehicle was then taken to the dealer, where it was determined that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 85,000.
Mfg Campaign: 11608552
Recall Date: Aug 14, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while reversing out of the garage, the engine started to misfire. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle failed to start on another occasion. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into cylinder #4. The mechanic added coolant to the vehicle and cleared the check engine warning light; however, the failure recurred. The vehicle was taken back to the mechanic, where the same assessment was made. The mechanic related the failure to TSB Number: 19-2346. The local dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while reversing out of the garage, the engine started to misfire. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle failed to start on another occasion. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into cylinder #4. The mechanic added coolant to the vehicle and cleared the check engine warning light; however, the failure recurred. The vehicle was taken back to the mechanic, where the same assessment was made. The mechanic related the failure to TSB Number: 19-2346. The local dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while reversing out of the garage, the engine started to misfire. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle failed to start on another occasion. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into cylinder #4. The mechanic added coolant to the vehicle and cleared the check engine warning light; however, the failure recurred. The vehicle was taken back to the mechanic, where the same assessment was made. The mechanic related the failure to TSB Number: 19-2346. The local dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Mfg Campaign: 11608209
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, there was misfire coming from the engine with the check engine warning light illuminated. The contact stated that excessive amounts of white smoke was coming from the exhaust pipes. Additionally, the contact stated that the vehicle was consuming an excessive amount of coolant. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure began about a year ago; however, the failure had become persistent. The vehicle was scheduled to be towed to the dealer within the next few days. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 91,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, there was misfire coming from the engine with the check engine warning light illuminated. The contact stated that excessive amounts of white smoke was coming from the exhaust pipes. Additionally, the contact stated that the vehicle was consuming an excessive amount of coolant. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure began about a year ago; however, the failure had become persistent. The vehicle was scheduled to be towed to the dealer within the next few days. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 91,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, there was misfire coming from the engine with the check engine warning light illuminated. The contact stated that excessive amounts of white smoke was coming from the exhaust pipes. Additionally, the contact stated that the vehicle was consuming an excessive amount of coolant. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure began about a year ago; however, the failure had become persistent. The vehicle was scheduled to be towed to the dealer within the next few days. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 91,000.
Mfg Campaign: 11607938
Recall Date: Aug 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
they sold me a new car 2018 with a known engine defect and with only 40,000 miles it needs a new engine due to a engine defect where coolant enters the engine cylinders
Corrective Action:
they sold me a new car 2018 with a known engine defect and with only 40,000 miles it needs a new engine due to a engine defect where coolant enters the engine cylinders
Additional Notes:
they sold me a new car 2018 with a known engine defect and with only 40,000 miles it needs a new engine due to a engine defect where coolant enters the engine cylinders
Mfg Campaign: 11607977
Recall Date: Aug 12, 2024
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