Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially resulting in the doors opening in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C06
Recall Date: Sep 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S25
Recall Date: Aug 20, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Consumer Complaints
789 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 FORD EDGE LEAKING COOLANT INTO CYLINDERS 2 AND 3. WE HAVE BEEN TOLD THE ENGINE HAS TO BE REPLACED, FORD HAS KNOWN ABOUT THIS PROBLEM FOR A LONG TIME AND WILL NOT FIX EVEN THOUGH ITS PROVEN THEIR DESIGN WAS FAULTY, VERY FRUSTRATING
Corrective Action:
2018 FORD EDGE LEAKING COOLANT INTO CYLINDERS 2 AND 3. WE HAVE BEEN TOLD THE ENGINE HAS TO BE REPLACED, FORD HAS KNOWN ABOUT THIS PROBLEM FOR A LONG TIME AND WILL NOT FIX EVEN THOUGH ITS PROVEN THEIR DESIGN WAS FAULTY, VERY FRUSTRATING
Additional Notes:
2018 FORD EDGE LEAKING COOLANT INTO CYLINDERS 2 AND 3. WE HAVE BEEN TOLD THE ENGINE HAS TO BE REPLACED, FORD HAS KNOWN ABOUT THIS PROBLEM FOR A LONG TIME AND WILL NOT FIX EVEN THOUGH ITS PROVEN THEIR DESIGN WAS FAULTY, VERY FRUSTRATING
Mfg Campaign: 11613690
Recall Date: Sep 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had a engine failure on the highway causing me to holt to a stop! Lucky it was not super busy and was able to get pulled over safely without getting hit or hitting someone.Turns out I have coolant leaking into my cylinder 3 causing it to fail. Ford tech said it wasn't anything I did wrong most of these motors are going out! If this is that big of a problem why is ford not taking it apon themselves to recall this. From what I am hearing this problem is happening to alot of people. They are making me pay out of pocket for the repairs which just seems crazy because it was nothing I did wrong.
Corrective Action:
I had a engine failure on the highway causing me to holt to a stop! Lucky it was not super busy and was able to get pulled over safely without getting hit or hitting someone.Turns out I have coolant leaking into my cylinder 3 causing it to fail. Ford tech said it wasn't anything I did wrong most of these motors are going out! If this is that big of a problem why is ford not taking it apon themselves to recall this. From what I am hearing this problem is happening to alot of people. They are making me pay out of pocket for the repairs which just seems crazy because it was nothing I did wrong.
Additional Notes:
I had a engine failure on the highway causing me to holt to a stop! Lucky it was not super busy and was able to get pulled over safely without getting hit or hitting someone.Turns out I have coolant leaking into my cylinder 3 causing it to fail. Ford tech said it wasn't anything I did wrong most of these motors are going out! If this is that big of a problem why is ford not taking it apon themselves to recall this. From what I am hearing this problem is happening to alot of people. They are making me pay out of pocket for the repairs which just seems crazy because it was nothing I did wrong.
Mfg Campaign: 11613647
Recall Date: Sep 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We had a po301 and a p316 changed plugs and coils and then the codes came back. The ford dealer said we need to replace the engine due to coolant in the #1 cylinder. After research there is a known problem with the engine design.
Corrective Action:
We had a po301 and a p316 changed plugs and coils and then the codes came back. The ford dealer said we need to replace the engine due to coolant in the #1 cylinder. After research there is a known problem with the engine design.
Additional Notes:
We had a po301 and a p316 changed plugs and coils and then the codes came back. The ford dealer said we need to replace the engine due to coolant in the #1 cylinder. After research there is a known problem with the engine design.
Mfg Campaign: 11612960
Recall Date: Sep 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while his wife was starting the vehicle, there was an abnormal sound coming from the engine compartment. The contact stated that after a while the sound ceased. The check engine warning light was illuminated. The vehicle had been taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, causing damages to the engine that could cause engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer opened a case and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 106,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while his wife was starting the vehicle, there was an abnormal sound coming from the engine compartment. The contact stated that after a while the sound ceased. The check engine warning light was illuminated. The vehicle had been taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, causing damages to the engine that could cause engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer opened a case and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 106,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while his wife was starting the vehicle, there was an abnormal sound coming from the engine compartment. The contact stated that after a while the sound ceased. The check engine warning light was illuminated. The vehicle had been taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, causing damages to the engine that could cause engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer opened a case and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 106,000.
Mfg Campaign: 11613058
Recall Date: Sep 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at 25 MPH, the coolant temperature warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak. The dealer determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at 25 MPH, the coolant temperature warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak. The dealer determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at 25 MPH, the coolant temperature warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak. The dealer determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.
Mfg Campaign: 11612841
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2018 Ford Escape Titanium with Ecoboost. Zero problems until 66,000 miles when the coolant started leaking into the spark plugs and cylinder 2 started misfiring. I was told I would need to replace the engine at $8,000 cost. Steve's Car Care had an email about this issue. Apparently, Ford knows about it. This is an issue that should definitely be a recall fix by Ford.
Corrective Action:
2018 Ford Escape Titanium with Ecoboost. Zero problems until 66,000 miles when the coolant started leaking into the spark plugs and cylinder 2 started misfiring. I was told I would need to replace the engine at $8,000 cost. Steve's Car Care had an email about this issue. Apparently, Ford knows about it. This is an issue that should definitely be a recall fix by Ford.
Additional Notes:
2018 Ford Escape Titanium with Ecoboost. Zero problems until 66,000 miles when the coolant started leaking into the spark plugs and cylinder 2 started misfiring. I was told I would need to replace the engine at $8,000 cost. Steve's Car Care had an email about this issue. Apparently, Ford knows about it. This is an issue that should definitely be a recall fix by Ford.
Mfg Campaign: 11612475
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle experienced severe shaking and vibrations coming from the engine compartment. Additionally, there was a clanking sound coming from the engine compartment. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 64,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle experienced severe shaking and vibrations coming from the engine compartment. Additionally, there was a clanking sound coming from the engine compartment. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 64,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle experienced severe shaking and vibrations coming from the engine compartment. Additionally, there was a clanking sound coming from the engine compartment. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 64,000.
Mfg Campaign: 11612493
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have approximately 53000 miles on my vehicle. The Engine light turned on end of Aug. So I took it to a service center. They said the message code was P306 & P0316. They inspected and said the cylinder is misfiring, coolant has gotten into the cylinder, and the gasket is mush. The engine is rough running and told me to take it to Ford, I will need a new engine. In searching this problem I found a TSB 22-2229 & an NHSTA 19-2208, 19-2172. Ford can't get me in until end of September to verify. I've found several references to this problem causing an engine fire, I also found a class action suit recently filed in California for this problem. Ford has not issued a recall for this problem and I don't understand. They redesigned the engine in 2021 as they knew it was a faulty design. I didn't know that. I don't have another vehicle to drive, meanwhile I'm making car payments on it. Ford won't provide a car for me to use. I don't want to drive my car with [XXX] knowing this problem could cause harm to me, them and others. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have approximately 53000 miles on my vehicle. The Engine light turned on end of Aug. So I took it to a service center. They said the message code was P306 & P0316. They inspected and said the cylinder is misfiring, coolant has gotten into the cylinder, and the gasket is mush. The engine is rough running and told me to take it to Ford, I will need a new engine. In searching this problem I found a TSB 22-2229 & an NHSTA 19-2208, 19-2172. Ford can't get me in until end of September to verify. I've found several references to this problem causing an engine fire, I also found a class action suit recently filed in California for this problem. Ford has not issued a recall for this problem and I don't understand. They redesigned the engine in 2021 as they knew it was a faulty design. I didn't know that. I don't have another vehicle to drive, meanwhile I'm making car payments on it. Ford won't provide a car for me to use. I don't want to drive my car with [XXX] knowing this problem could cause harm to me, them and others. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have approximately 53000 miles on my vehicle. The Engine light turned on end of Aug. So I took it to a service center. They said the message code was P306 & P0316. They inspected and said the cylinder is misfiring, coolant has gotten into the cylinder, and the gasket is mush. The engine is rough running and told me to take it to Ford, I will need a new engine. In searching this problem I found a TSB 22-2229 & an NHSTA 19-2208, 19-2172. Ford can't get me in until end of September to verify. I've found several references to this problem causing an engine fire, I also found a class action suit recently filed in California for this problem. Ford has not issued a recall for this problem and I don't understand. They redesigned the engine in 2021 as they knew it was a faulty design. I didn't know that. I don't have another vehicle to drive, meanwhile I'm making car payments on it. Ford won't provide a car for me to use. I don't want to drive my car with [XXX] knowing this problem could cause harm to me, them and others. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612388
Recall Date: Sep 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have approximately 53000 miles on my vehicle. The Engine light turned on end of Aug. So I took it to a service center. They said the message code was P306 & P0316. They inspected and said the cylinder is misfiring, coolant has gotten into the cylinder, and the gasket is mush. The engine is rough running and told me to take it to Ford, I will need a new engine. In searching this problem I found a TSB 22-2229 & an NHSTA 19-2208, 19-2172. Ford can't get me in until end of September to verify. I've found several references to this problem causing an engine fire, I also found a class action suit recently filed in California for this problem. Ford has not issued a recall for this problem and I don't understand. They redesigned the engine in 2021 as they knew it was a faulty design. I didn't know that. I don't have another vehicle to drive, meanwhile I'm making car payments on it. Ford won't provide a car for me to use. I don't want to drive my car with [XXX] knowing this problem could cause harm to me, them and others. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have approximately 53000 miles on my vehicle. The Engine light turned on end of Aug. So I took it to a service center. They said the message code was P306 & P0316. They inspected and said the cylinder is misfiring, coolant has gotten into the cylinder, and the gasket is mush. The engine is rough running and told me to take it to Ford, I will need a new engine. In searching this problem I found a TSB 22-2229 & an NHSTA 19-2208, 19-2172. Ford can't get me in until end of September to verify. I've found several references to this problem causing an engine fire, I also found a class action suit recently filed in California for this problem. Ford has not issued a recall for this problem and I don't understand. They redesigned the engine in 2021 as they knew it was a faulty design. I didn't know that. I don't have another vehicle to drive, meanwhile I'm making car payments on it. Ford won't provide a car for me to use. I don't want to drive my car with [XXX] knowing this problem could cause harm to me, them and others. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have approximately 53000 miles on my vehicle. The Engine light turned on end of Aug. So I took it to a service center. They said the message code was P306 & P0316. They inspected and said the cylinder is misfiring, coolant has gotten into the cylinder, and the gasket is mush. The engine is rough running and told me to take it to Ford, I will need a new engine. In searching this problem I found a TSB 22-2229 & an NHSTA 19-2208, 19-2172. Ford can't get me in until end of September to verify. I've found several references to this problem causing an engine fire, I also found a class action suit recently filed in California for this problem. Ford has not issued a recall for this problem and I don't understand. They redesigned the engine in 2021 as they knew it was a faulty design. I didn't know that. I don't have another vehicle to drive, meanwhile I'm making car payments on it. Ford won't provide a car for me to use. I don't want to drive my car with [XXX] knowing this problem could cause harm to me, them and others. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612388
Recall Date: Sep 3, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Mfg Campaign: 11612423
Recall Date: Sep 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Earlier this year, I had a crack form in my engine block that resulted in coolant intrusion in the engine. This was a safety risk as it resulted in a complete failure of my engine, loss of all coolant and was a fire risk. Ford has had significant issues with this in multiple models and years, yet the 2018 Ford Edge continues to be excluded from these recalls. This issue did result in a recall in Canada and is pending a class action lawsuit on the 2018 Ford Edge. The lawsuit, entitled [XXX], et al. v. Ford Motor Company, is currently pending in the United States District Court for the Eastern District of California, Case No. [XXX] . I required 2 repairs to remedy this known safety issue that the NHTSA has yet to acknowledge or require Ford to address. All of this with 38,000 miles on the vehicle. I have seen this exact issue addressed in model years before and after 2018, but have yet to see progress on remediation for the 2018 year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Earlier this year, I had a crack form in my engine block that resulted in coolant intrusion in the engine. This was a safety risk as it resulted in a complete failure of my engine, loss of all coolant and was a fire risk. Ford has had significant issues with this in multiple models and years, yet the 2018 Ford Edge continues to be excluded from these recalls. This issue did result in a recall in Canada and is pending a class action lawsuit on the 2018 Ford Edge. The lawsuit, entitled [XXX], et al. v. Ford Motor Company, is currently pending in the United States District Court for the Eastern District of California, Case No. [XXX] . I required 2 repairs to remedy this known safety issue that the NHTSA has yet to acknowledge or require Ford to address. All of this with 38,000 miles on the vehicle. I have seen this exact issue addressed in model years before and after 2018, but have yet to see progress on remediation for the 2018 year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Earlier this year, I had a crack form in my engine block that resulted in coolant intrusion in the engine. This was a safety risk as it resulted in a complete failure of my engine, loss of all coolant and was a fire risk. Ford has had significant issues with this in multiple models and years, yet the 2018 Ford Edge continues to be excluded from these recalls. This issue did result in a recall in Canada and is pending a class action lawsuit on the 2018 Ford Edge. The lawsuit, entitled [XXX], et al. v. Ford Motor Company, is currently pending in the United States District Court for the Eastern District of California, Case No. [XXX] . I required 2 repairs to remedy this known safety issue that the NHTSA has yet to acknowledge or require Ford to address. All of this with 38,000 miles on the vehicle. I have seen this exact issue addressed in model years before and after 2018, but have yet to see progress on remediation for the 2018 year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612109
Recall Date: Sep 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I first noticed the sound of water running in the dash each time I started the car. At that time I don’t recall an engine light on. It would sound like bubbles and water running for 10 seconds or so and then it would go away. That lasted a while before I was driving home from work and on two consecutive mornings my car lost acceleration power. This is dangerous in that I have to cross traffic on a busy road and had I tried to go quickly between cars I definitely couldn’t have moved to get out of the way. Each time this happened I pulled over and restarted the car and was able to get home. While waiting for my appointment with ford my car overheated and I got an engine overheat prompt. This was in the middle of summer and I had my two kids in the car. I drove to an auto zone and my dad met me to help add more coolant. At first glance it looked low, but once he opened the cap it bubbled up to appropriate levels. So overall we didn’t add too much coolant. I took it into ford and they told me I had an engine coolant leak into the main block and I had to replace my entire engine out of pocket. My car was at ford for 30 days waiting for replacement and the installation.
Corrective Action:
I first noticed the sound of water running in the dash each time I started the car. At that time I don’t recall an engine light on. It would sound like bubbles and water running for 10 seconds or so and then it would go away. That lasted a while before I was driving home from work and on two consecutive mornings my car lost acceleration power. This is dangerous in that I have to cross traffic on a busy road and had I tried to go quickly between cars I definitely couldn’t have moved to get out of the way. Each time this happened I pulled over and restarted the car and was able to get home. While waiting for my appointment with ford my car overheated and I got an engine overheat prompt. This was in the middle of summer and I had my two kids in the car. I drove to an auto zone and my dad met me to help add more coolant. At first glance it looked low, but once he opened the cap it bubbled up to appropriate levels. So overall we didn’t add too much coolant. I took it into ford and they told me I had an engine coolant leak into the main block and I had to replace my entire engine out of pocket. My car was at ford for 30 days waiting for replacement and the installation.
Additional Notes:
I first noticed the sound of water running in the dash each time I started the car. At that time I don’t recall an engine light on. It would sound like bubbles and water running for 10 seconds or so and then it would go away. That lasted a while before I was driving home from work and on two consecutive mornings my car lost acceleration power. This is dangerous in that I have to cross traffic on a busy road and had I tried to go quickly between cars I definitely couldn’t have moved to get out of the way. Each time this happened I pulled over and restarted the car and was able to get home. While waiting for my appointment with ford my car overheated and I got an engine overheat prompt. This was in the middle of summer and I had my two kids in the car. I drove to an auto zone and my dad met me to help add more coolant. At first glance it looked low, but once he opened the cap it bubbled up to appropriate levels. So overall we didn’t add too much coolant. I took it into ford and they told me I had an engine coolant leak into the main block and I had to replace my entire engine out of pocket. My car was at ford for 30 days waiting for replacement and the installation.
Mfg Campaign: 11612127
Recall Date: Sep 2, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I first noticed the sound of water running in the dash each time I started the car. At that time I don’t recall an engine light on. It would sound like bubbles and water running for 10 seconds or so and then it would go away. That lasted a while before I was driving home from work and on two consecutive mornings my car lost acceleration power. This is dangerous in that I have to cross traffic on a busy road and had I tried to go quickly between cars I definitely couldn’t have moved to get out of the way. Each time this happened I pulled over and restarted the car and was able to get home. While waiting for my appointment with ford my car overheated and I got an engine overheat prompt. This was in the middle of summer and I had my two kids in the car. I drove to an auto zone and my dad met me to help add more coolant. At first glance it looked low, but once he opened the cap it bubbled up to appropriate levels. So overall we didn’t add too much coolant. I took it into ford and they told me I had an engine coolant leak into the main block and I had to replace my entire engine out of pocket. My car was at ford for 30 days waiting for replacement and the installation.
Corrective Action:
I first noticed the sound of water running in the dash each time I started the car. At that time I don’t recall an engine light on. It would sound like bubbles and water running for 10 seconds or so and then it would go away. That lasted a while before I was driving home from work and on two consecutive mornings my car lost acceleration power. This is dangerous in that I have to cross traffic on a busy road and had I tried to go quickly between cars I definitely couldn’t have moved to get out of the way. Each time this happened I pulled over and restarted the car and was able to get home. While waiting for my appointment with ford my car overheated and I got an engine overheat prompt. This was in the middle of summer and I had my two kids in the car. I drove to an auto zone and my dad met me to help add more coolant. At first glance it looked low, but once he opened the cap it bubbled up to appropriate levels. So overall we didn’t add too much coolant. I took it into ford and they told me I had an engine coolant leak into the main block and I had to replace my entire engine out of pocket. My car was at ford for 30 days waiting for replacement and the installation.
Additional Notes:
I first noticed the sound of water running in the dash each time I started the car. At that time I don’t recall an engine light on. It would sound like bubbles and water running for 10 seconds or so and then it would go away. That lasted a while before I was driving home from work and on two consecutive mornings my car lost acceleration power. This is dangerous in that I have to cross traffic on a busy road and had I tried to go quickly between cars I definitely couldn’t have moved to get out of the way. Each time this happened I pulled over and restarted the car and was able to get home. While waiting for my appointment with ford my car overheated and I got an engine overheat prompt. This was in the middle of summer and I had my two kids in the car. I drove to an auto zone and my dad met me to help add more coolant. At first glance it looked low, but once he opened the cap it bubbled up to appropriate levels. So overall we didn’t add too much coolant. I took it into ford and they told me I had an engine coolant leak into the main block and I had to replace my entire engine out of pocket. My car was at ford for 30 days waiting for replacement and the installation.
Mfg Campaign: 11612127
Recall Date: Sep 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine had a misfire. There was no warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine had a misfire. There was no warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine had a misfire. There was no warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 69,000.
Mfg Campaign: 11611833
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle seemed as if the engine was choking. In addition, the contact stated that white smoke was coming from the exhaust. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into cylinder #3 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact researched Technical Service Bulletin: 19-2346 and Customer Satisfaction Program: 21N12. The contact was advised that the vehicle was not associated with either. The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle seemed as if the engine was choking. In addition, the contact stated that white smoke was coming from the exhaust. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into cylinder #3 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact researched Technical Service Bulletin: 19-2346 and Customer Satisfaction Program: 21N12. The contact was advised that the vehicle was not associated with either. The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle seemed as if the engine was choking. In addition, the contact stated that white smoke was coming from the exhaust. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into cylinder #3 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact researched Technical Service Bulletin: 19-2346 and Customer Satisfaction Program: 21N12. The contact was advised that the vehicle was not associated with either. The failure mileage was approximately 73,000.
Mfg Campaign: 11611851
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 Ford Edge SEL AWD 2.0L Ecoboost just had a Long Block replacement due to a “Coolant Intrusion” into the engine. Got the vehicle back from the Ford dealership today. I had this car factory-built for myself in 2018, and I only have 28,000 miles on it! And GET THIS... the super-duper six-year extended Warranty I paid over $5,000 for when I bought the Edge expired just 5 WEEKS BEFORE THIS PROBLEM WAS DIAGNOSED. Talk about unfortunate timing! I have been reading on the internet about many, many people who are having the same problem with Ecoboost engines, due to a manufacturing defect that Ford has admitted to for certain makes/models/years with Ecoboost engines… and that the vehicles have caught on fire in some instances. Mind you, I have only taken my Edge to Ford dealerships. Like clockwork, I am VERY proactive about my car check-ups... and then some. I took it to the Ford dealership the day my "check engine" light came on (no other indications before that). I had my 1996 Ford Mustang convertible for 22 years before changing to this Edge, and that car still looked like new. I baby my cars. The day they told me what the problem was and that the Estimate was a $7,800 Long Block repair due to "Coolant Intrusion into the Engine", I looked it up on the internet and saw my same problem EVERYWHERE! This should have been a Recall. Is Ford waiting for people to die before they would do a Recall?
Corrective Action:
My 2018 Ford Edge SEL AWD 2.0L Ecoboost just had a Long Block replacement due to a “Coolant Intrusion” into the engine. Got the vehicle back from the Ford dealership today. I had this car factory-built for myself in 2018, and I only have 28,000 miles on it! And GET THIS... the super-duper six-year extended Warranty I paid over $5,000 for when I bought the Edge expired just 5 WEEKS BEFORE THIS PROBLEM WAS DIAGNOSED. Talk about unfortunate timing! I have been reading on the internet about many, many people who are having the same problem with Ecoboost engines, due to a manufacturing defect that Ford has admitted to for certain makes/models/years with Ecoboost engines… and that the vehicles have caught on fire in some instances. Mind you, I have only taken my Edge to Ford dealerships. Like clockwork, I am VERY proactive about my car check-ups... and then some. I took it to the Ford dealership the day my "check engine" light came on (no other indications before that). I had my 1996 Ford Mustang convertible for 22 years before changing to this Edge, and that car still looked like new. I baby my cars. The day they told me what the problem was and that the Estimate was a $7,800 Long Block repair due to "Coolant Intrusion into the Engine", I looked it up on the internet and saw my same problem EVERYWHERE! This should have been a Recall. Is Ford waiting for people to die before they would do a Recall?
Additional Notes:
My 2018 Ford Edge SEL AWD 2.0L Ecoboost just had a Long Block replacement due to a “Coolant Intrusion” into the engine. Got the vehicle back from the Ford dealership today. I had this car factory-built for myself in 2018, and I only have 28,000 miles on it! And GET THIS... the super-duper six-year extended Warranty I paid over $5,000 for when I bought the Edge expired just 5 WEEKS BEFORE THIS PROBLEM WAS DIAGNOSED. Talk about unfortunate timing! I have been reading on the internet about many, many people who are having the same problem with Ecoboost engines, due to a manufacturing defect that Ford has admitted to for certain makes/models/years with Ecoboost engines… and that the vehicles have caught on fire in some instances. Mind you, I have only taken my Edge to Ford dealerships. Like clockwork, I am VERY proactive about my car check-ups... and then some. I took it to the Ford dealership the day my "check engine" light came on (no other indications before that). I had my 1996 Ford Mustang convertible for 22 years before changing to this Edge, and that car still looked like new. I baby my cars. The day they told me what the problem was and that the Estimate was a $7,800 Long Block repair due to "Coolant Intrusion into the Engine", I looked it up on the internet and saw my same problem EVERYWHERE! This should have been a Recall. Is Ford waiting for people to die before they would do a Recall?
Mfg Campaign: 11611687
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while the wife was driving approximately 30 MPH, the vehicle suddenly lost motive power, the check engine warning light illuminated, and the vehicle stalled. The vehicle was later restarted and driven to the local mechanic who diagnosed that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 110,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while the wife was driving approximately 30 MPH, the vehicle suddenly lost motive power, the check engine warning light illuminated, and the vehicle stalled. The vehicle was later restarted and driven to the local mechanic who diagnosed that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 110,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while the wife was driving approximately 30 MPH, the vehicle suddenly lost motive power, the check engine warning light illuminated, and the vehicle stalled. The vehicle was later restarted and driven to the local mechanic who diagnosed that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 110,000.
Mfg Campaign: 11611438
Recall Date: Aug 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The contact pulled over and restarted the vehicle but the failure persisted. Upon inspection, the contact discovered that the coolant level was low. The contact stated that he replaced the spark plugs and and ignition coil; however, the failure recurred. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into cylinder #3, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The contact pulled over and restarted the vehicle but the failure persisted. Upon inspection, the contact discovered that the coolant level was low. The contact stated that he replaced the spark plugs and and ignition coil; however, the failure recurred. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into cylinder #3, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The contact pulled over and restarted the vehicle but the failure persisted. Upon inspection, the contact discovered that the coolant level was low. The contact stated that he replaced the spark plugs and and ignition coil; however, the failure recurred. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into cylinder #3, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 95,000.
Mfg Campaign: 11611460
Recall Date: Aug 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that the engine overheated. The vehicle was diagnosed by an independent mechanic; however, the failure was not duplicated. The contact was informed by the independent mechanic that the vehicle was consuming an excessive amount of coolant; however, there were no signs of any leaks. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that the engine overheated. The vehicle was diagnosed by an independent mechanic; however, the failure was not duplicated. The contact was informed by the independent mechanic that the vehicle was consuming an excessive amount of coolant; however, there were no signs of any leaks. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that the engine overheated. The vehicle was diagnosed by an independent mechanic; however, the failure was not duplicated. The contact was informed by the independent mechanic that the vehicle was consuming an excessive amount of coolant; however, there were no signs of any leaks. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.
Mfg Campaign: 11611464
Recall Date: Aug 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption with the check engine warning light was intermittently illuminated. Additionally, the contact noticed that smoke was coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where the ignition coil packs and the spark plugs were replaced; however, the failure recurred increasingly. The vehicle was taken to the dealer, where the contact was informed that the engine was misfiring. The dealer advised the contact to schedule another appointment for further diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption with the check engine warning light was intermittently illuminated. Additionally, the contact noticed that smoke was coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where the ignition coil packs and the spark plugs were replaced; however, the failure recurred increasingly. The vehicle was taken to the dealer, where the contact was informed that the engine was misfiring. The dealer advised the contact to schedule another appointment for further diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption with the check engine warning light was intermittently illuminated. Additionally, the contact noticed that smoke was coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where the ignition coil packs and the spark plugs were replaced; however, the failure recurred increasingly. The vehicle was taken to the dealer, where the contact was informed that the engine was misfiring. The dealer advised the contact to schedule another appointment for further diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000. The VIN was not available.
Mfg Campaign: 11610797
Recall Date: Aug 26, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury